Highway robbery, no attempt was made to contact me about a toll I didn’t even know about. I don’t even know where this bridge is. Now they’re trying to charge me $105.45 for ONE TOLL. I hope they all burn in hell.Fun fact, if a business has to tell people they are “ethical and honest” that business is neither.

If youre looking for an awesome workout with a great view, I strongly suggest that you conquer this bridge at least once. And then youll return again as I know I will.

This toll company is a total rip off they lie and say they get your address from dmv which is not true then try to make you pay for a transcript to prove your address when irs and the city treasury use the same data base for paying property taxes! customer service is awful and they are taking advantage of covid 19. not providing help you need knowing the office is closed. Furthermore they need a better verification system!

The company running the toll charges has given reason for complained to many drivers in this area, which I know from all the Lyft and Uber groups that I am part of.Their invoices are not created regularly. Sometimes they invoice a toll quick sometimes it takes a while and sometimes you dont get an invoice at all.I called customer support mid October and made a payment for all open tolls, some of which were not invoiced yet. I get my bill for this month and now there os an open toll + $25 admin fee for an open toll from Oct 8th. If I had gotten an invoice, I most certainly would have paid it. This area has many bridges, bit its only this one that is a nightmare when it comes to the billing and I really think that this should be reviewed by our Cities!

Beautiful view nice way to get some exercise in

Still havent seen the sunset. But am anticipating a great one.Ive seen many now. This one looked better in person.

ABSOLUTELY beautiful taking the time to fish today

As you can see from my profile picture you really can get some great shots from the bridge. I enjoy walking across from Portsmouth to Chesapeake and then walking around the park. What is really unfortunate and unacceptable is the parking area in Portsmouth is like driving through a rock quarry, rocks and potholes everywhere, not a paved lot with dedicated parking spaces. And if it has been raining you can’t get to the bridge at all (unless you walk through disgusting water or walk around the water into the street and hope and pray you make it before the next car or 18 wheeler comes barreling around the corner)because the sidewalk is flooded.

Great run if you’re up for a little elevation or craving some hills

Drag their feet with billing placed a registration hold on my car for $1.50 ! Plus 100’s in collection fees ... literally highway robbers ! Vultures !!

So use to the old Jordan bridge that when you see this version you cant help but say WOW! It has a wonderful walking/jogging area so you can go across in an exercising mode. Beautiful little park on the South Norfolk side but lacks parking space on the Portsmouth side. We crossed this bridge it was awesome to see. A lot of great photo opportunities. Great senery. There is a cost to cross this bridge but worth it for the view.

SNJB, it is unfortunate that you failed to read my previous review properly and thoroughly. You merely repeated everything I had already listed as your past excuses. Additionally, you maintain the settlement offer is still valid should I choose to accept it, which I will have to (as Im sure you well know, and as Im sure many other customers must also unfortunately do, merely to put an end to the seemingly near-universal awful experience it is to attempt to communicate with SNJB). I am willing to pay the $80 to close this issue - however, I clearly said in my last review that I had attempted twice to contact SNJB to settle the account and received no response for the last month.It is very telling of how this company is run that my e-mails to customer service went ignored and unanswered and yet a public review on Google gets an almost instant response.Kindly inform me where I can go to settle this account, please.

There is parking available all around the bridge area. I park then walk up a ramp. I remember when I first saw this bridge, I would call it the hot wheels bridge because it really looks like something out of a hot wheels set. Yes, to actually use it you have to pay a toll, which sucks but hey. The EZ pass can help with that. I wouldnt suggest going on it if it was icy.

I traveled over this bridge in 2017 and only recently received a notice from collections that I owed over $100 in unpaid fees. SNJB claims they sent me previous invoices and provided electronic copies, but it strikes me as unlikely that this is truthful as many other people have complained about being unaware of toll fees until receiving a notice from collections (SNJB reiterates over and over to me and to other customers that they received no mail back as undeliverable, which they claim frees them from responsibility for not correctly contacting people about the fees that they owe). I filed a complaint with the Better Business Bureau, but SNJB refused to waive the extra fees they had piled on, apart from their one offer of compromise of bringing the fees owed down to $80 instead of the original $5 toll fee. I then provided signed proof from a USPS postmaster stating it would have been impossible for me to receive invoices from SNJB given that they admitted to sending them to the incorrect address (my physical instead of mailing - their excuse was they only have DMV information to go by, but this is unacceptable as I provided the DMV my correct physical address as this is all they require). After BBB closed the matter without resolution, I have now attempted to contact South Norfolk Jordan Bridge more than once since January 14th of this year via e-mail to their Customer Care Center & Billing Inquiries address to settle my account and still have received no response. This process has been extremely frustrating, and I want this matter settled.

I have sailed under this monstrosity of human tech many times and it has not fallen on my boat therefore I deem it........Safe.

So use to the old Jordan bridge that when you see this version you cant help but say WOW! It has a wonderful walking/jogging area so you can go across in an exercising mode. Beautiful little park on the South Norfolk side but lacks parking space on the Portsmouth side. We crossed this bridge it was awesome to see. A lot of great photo opportunities. Great senery. There is a cost to cross this bridge but worth it for the view.

I love coming here when I want to have incline days for my runs. The incline is well, REALLY high and you gotta work to get to the top! There is parking available all around the bridge area. I park then walk up a ramp. I remember when I first saw this bridge, I would call it the hot wheels bridge because it really looks like something out of a hot wheels set. Yes, to actually use it you have to pay a toll, which sucks but hey. The EZ pass can help with that. I wouldnt suggest going on it if it was icy. That sounds like a MESS. Remember there are no motorized videos that are allowed on the actual sidewalk or skateboards. The side that I park on (Chesapeake) has a nice area. I have never parked on the Portsmouth side yet.

Lets talk about how this bridge is a complete workout, shall we? I love coming here when I want to have incline days for my runs. The incline is well, REALLY high and you gotta work to get to the top!There is parking available all around the bridge area. I park then walk up a ramp. I remember when I first saw this bridge, I would call it the hot wheels bridge because it really looks like something out of a hot wheels set. Yes, to actually use it you have to pay a toll, which sucks but hey. The EZ pass can help with that. I wouldnt suggest going on it if it was icy. That sounds like a MESS. Remember there are no motorized videos that are allowed on the actual sidewalk or skateboards. The side that I park on (Chesapeake) has a nice area. I have never parked on the Portsmouth side yet.

The bridge is high and presents you spectacular views as far as town center in VB! The sunset is a nice sight as well but dont ask me about a sunrise because thats early. I have parked on both sides. Portsmouth side is free for me because I dont need to make the trip over the bridge. This area is a dirt area filled with large potholes. You can find a sidewalk to lead you to the bridge. The Chesapeake side (after I pay the toll) has a larger parking area, a park with exercise equipment, picnic area, dock and other amenities available.

Didnt drive over it but rode the bicycle over it with a Thursday night crew. What a workout this was. Great cycling route from downtown Norfolk or Ghent into South Norfolk and then through and along Portmouth waterside and back! Its a workout for sure! Get some speed!

Like some made a wrong turn. Never received an invoice in the mail and now cannot renew registration at the DMV. However the 1-star review is for the fact that I am trying to pay just to get it over with, and it has been an unnecessary hassle. One would think that if a company truly was concerned about receiving payment the phone lines would be staffed and answered. My current 2 hour hold time shows difference in that. This company serves no purpose.Edit: Do not take this bridge! Whatever time you feel you are saving, will only be replaced by bs and stress created by this company.

Went over this bridge 3 years ago. Paid the toll. Started getting letters and bills for $104 for unpaid tolls. Had to provide proof of payment four times over 2 years while it sat in collections. Got it resolved finally. Today I get a call. Guess what? Jordan Bridge wanting $104. Going to get a lawyer this time for harrassment.

It is where I start my run every Wednesday with the Running Turtles (find them on Facebook)

Beautiful sunsets from above or below the bridge

Great bridge to run for hill training. There are always other runners and walkers present. Love running in the mornings to catch a great sunrise. Parking is available at both ends, so paying the toll is optional if you park and run.

I love to walk and ride my bike over this bridge. Wonderful cityscape pedestrian high-rise walk open sunup to sundown.

Peaceful scenic view great location for sunset photos

DO NOT EVER USE THIS TOLL. THEY WILL LIE AND TELL YOU THEY HAVE MAILED INVOICES WHEN THEY DO NOT. THEN YOULL BE RESPONSIBLE FOR LATE FEES AND MORE.

This bridge is complete rip off!!! I’m just getting an invoice dated back in September and this December stating I’m being charged $105.00 for a $ 5.00 toll charge. How can I be charged a $100.00 for an invoice I’ve never gotten! I refuse to pay this. And I spoke to a manager and she knew full well when she called me she wasn’t going to help me with this dispute. They don’t have to worry about me crossing it again!!!!

If I could give negative stars I would for this piece of trash company private owner whoever the hell owns this rip off I have paid every toll I owed and still cant get my registration for a plate they dont even have on record. Nobody can give me a answer on why the hold is not off my registration! The customer service agents are trash and need to learn how to speak to people. They claim a supervisor will call u back, The test results are in and that is a LIE. Upper management dont exsist Im about to call 10 or your side because this is foolish! You all got your money so give me my registration! And I dont want to hear the BS about it was released on june 10th. I have a email from dmv saying its still a stop on it from SOUTH NORFOLK JORDAN BRIDGE! Bottom line is the whole company is TRASH!!! Thank you for listening I bid you good day!! RELEASE MY REGISTRATION!

I am writing a review since I know the SNJB review reps watching like clockwork. I must say the phone reps are nice when ones voice is no longer an indoor voice, but when I called SNJB the first time I was told about 105.10 owed to MRS (collections agency that you can transfer to within their system but both verified it). I did a repeat back and acknowledgement of said amount and asked was that all I owed this tolling company. Of course it was a yes. Thats 2 tolls that had resulted on a hold on my dmv registration. I was clear in asking was that ALL TWICE and wrote everything down as we spoke on the phone. Fast forward 1 month and some days to when I called back to pay it, MRS informed me of a figure over $1000 (11 old as hell tolls). Immediately, I called back to SNJB and spoke with PAM (collections) saying the same thing. How confused to go back and call again to talk to SNJB (vs MRS or PAM the same phone number mind you). This is where the anger comes in. The first time I called them, the SNJB rep neglected to tell me about the PAM collections bill and neither did MRS on the first call (which MRS could conveniently see on my second call to them...hmmm). I pay it because there is no time to dispute someone driving my car through toll roads while I was away years ago so I gotta sue them or just look away. And there are no settlement offers for these loan shark type of fees.To the people that want to write a response after everybodys post like it is going to change things....its insulting... for you have no sympathy in your tone at all. Combing through their mess and putting it in a response of their review of you for all to see regardless of what they wrote...come on. With the amount of money paid in tolls with fees...nobody wants to hear back from you ever and the bad reviews are gonna tip the scale; afterall, this is not a restaurant review. There is no level playing field here for there are no settlement offers on some of the fees. Simply say...please call or or email us is all you should say to defend privately. Trust half of us aint calling you back. We are going to have to pay it regardless if we want to drive legally. Dont look into my account because I fine tooth combed multiple years with your rep last week with a repeat and acknowledgement. Thank you Delvita and friends!!! BTW I already have an ezpass. I am here to review your organization without you responding to me period. Just hush already.

This place is a joke. You cant get a straight answer on what you owe. I see in other reviews they answer back saying it takes 90 days to get a DMV hold well then why are they saying a trip on April 9th 2019 is why I have a DMV hold, and its only May 29th 2019. I just wish they could give a straight answer. And why does it cost 105.10 for one trip across a bridge and its barley 40 days later. Also they never sent me a bill. I think they do this on purpose to get the extra money. I also have a EZ pass linked to my license plate that money is automatically put on once a month so I shouldnt be getting a bill anyways. I totally dont understand this. They have so many negative reviews and dont try to fix any situation.Brian

Customer service is trash and watch out if your vehicle has ezpass because sometimes you will get billed thru the mail. Also the first notice you get might say final notice.

Worst customer service agents, they give out incomplete and incorrect information. They need to take notes from Elizabeth Rivers Tunnels customer service department.

In Japan. I found out I owe because Im coming home and tried to register my car. Tried calling... they are only open when I dont have service (I use wifi... no international) and I cant pay online because I need a letter they mail to state I need to pay. So I cant register my car because they make it impossible for military members to pay their fine..... and Norfolk and Portsmouth is mostly veterans. :(

These 5 stars are for Ms. Janicia. I accidentally used this bridge (new in town) to go home. Now, knowing it’s a toll bridge and not having an E-Z pass, I was sure my plates were snapped. Also I don’t use this bridge because i’m on a budget. But I digress..So after a couple of weeks, I called this number, and within 4 mins I had paid the small fee with the help and kindness of Ms. Janicia. Thank you again for being so quick and helpful. And also for not breaking my wallet. Cheers.

They stopped accepting my EZpass and made no attempt to inform me that I owed them anything for 2 months. When I realized I was no longer getting charged and contacted them they informed me I owed them 33 charges at PayByPlate rate and began charging me administrative late fees while I contested the charges. The whole east coast toll system is corrupt and makes people pay just to get to work then randomly screws them over more. Toll brigdes and tunnels should be banned.

I have never in my life experienced such terrible and unhelpful customer service! I crossed this bridge one time and they sent me to collections with a $160 fine. Not once did they send me any notices or try and contact me. What kind of organization does that to people? I called multiple times trying to get answers and multiple times my calls were dropped. When I finally got through to someone, I followed their instructions exactly on how to file an appeal. They denied my appeal and said I had to pay to money. I don’t understand how they can expect me to pay for thier mistske! This is outrageous, they obviously are just looking for a way to finance their next bridge. But I am disappointed that this is the type of treatment and customer service that my tax dollars pay for. I will be sure to never go near this bridge again.

This Bridge is Great, i dont know why the others are complaining, it says TOLL Bridge Before you even get on and the rates, its a wonderful bridge that is the perfect way to get into Virginia Beach during rush hour traffic, it is also by far one of the most well taken care of bridges in the area (looks over at the high rise on 64). This bridge is although cramp very fast and easy moving and is a great connector from the 164 to the I-464 N,S its also a faster way to get to the I-64 and the I-264. although i do believe that the toll shouldnt be permanent, other than that great bridge.

Impressed engineering, has a toll but worth it!

One thing the people must understand, the toll is here to stay. Lets put pressure on wage increases instead of condeming private companies who invested in creating a safer and better way to cross the river and figured out how to get paid from it. Id do it too if I was an investor.NOW, ive been a resident of south norfolk for 18 years and I enjoy the pier and the park. I have young children who enjoy the play ares, two dogs who enjoy the enclosures and my wife and I enjoy the excercise equipment. 12 years ago, there used to be a porta john as a bathroom, now its a real bathroom there, granted it can get dirty especially around major cookout events, but its a public park. I also enjoy the walking trail on the park and bridge and you get great pictures at the peak. Enjoy the sites people.

The bridge is fine but pay the invoice is difficult. The website is a bit outdated and if you dont have the invoice you have to call by phone only during the weekdays during specific hours. I know I have a toll on my girlfriends car and she just moved but since its the weekend I cant do anything and it will probably be late. The bridge itself is great.

We Love getting our exercise here! Nice view and safe enough to take young kids

I had the same experience as many other people who commented here. I was driving towards the Norfolk and had to follow a detour due to some construction. Never saw any signs that this was a toll bridge. My wife was in the car next to me, and she didnt see any signs either. And of course, a month later I receive a bill in the mail for $4.25.So I thought OK, I would pay my bill online and this would be the end of the story. Wrong! When I try to fill out an online payment form on their web site, theres this field:The following (pro-rated) account plan charges will be applied to your available toll balance upon successful payment.They want you to enter at least $0.25 in that field. What for??? Am I now paying for the maintenance of my account with them? Have I just established a financial relationship with the bridge??? Franz Kafka would have been hard pressed to imagine this kind of an idiocy!This bridge is a total ripoff! Stay away from it. This is the last time they see me or my money.Feb 12, 2015 update: this is to comment on the bridge owners response.1. You claim that adequate toll signs are posted. Look, dozens of people tell you here that this is not the case, but you keep insisting. You keep telling us that we are a bunch of morons and cant see obvious signs. Did it ever cross your mind that maybe there is some truth to what people are telling you? Maybe those signs arent that obvious after all?2. I have no idea what other invoices are out there in my name. I know I crossed that bridge once, and only once. So the question remains: what was that extra charge for?3. Yes, I spoke to your customer service on the phone. Totally useless; no help at all.Thanks, and enjoy your bridge!

Why has the website been down for at least the last seven days that I have been checking?? I used the bridge on March 22 and have yet to receive a bill. I dont want them trying to add on some late fees and go through a bunch of drama. I just want to pay my $4 and be done with it!

Took a wrong turn as my gps was having go onto the interstate on a left turn but said that you can not enter so I had to take a u turn on the beginning of the bridge and was charged $ 5.10 for not even going over the bridge I called and they said it would have taken a second picture if I took a u turn but I know for a fact I did espcially on this expensive bridge. They said it’s my responsibility. But it states it’s a video toll charge, I would love to see this video of me taking a u turn to prove you wrong.

Beautiful views and a great place to excersise. Also,There is a boat ramp where you can put your kayak in.

I didnt see any toll booth and they sent me a ticket in the mail

. Very unhappy with the toll service. I am not from VA and do not have an EZ Pass. I live in NC and was in VA taking my son to meet family for a trip and was not familiar how to get back home. I used Google Maps and followed the directions. I did not have an option to turn around or do anything once on the toll, besides go straight through. There was not a person to pay and the only other option was to be mailed an invoice. I did not receive the first invoice. I received an invoice today for $29.75! I tried to quickly pay online and the website would not accept my payment using a credit card or my checking account. I was not happy and called the phone number listed. After being treated terrible by the first agent, she took my payment for $4.75 and politely explained that my new balance was $25.00 due to this late fee, as though it were comical. I then asked for her Manager and they acted as though there was nothing they could do, and then finally waived the fee. I am not sure I believe this is over. This is pathetic Virginia!

Ridiculously expensive and will put a hold on your registration if not paid, putting you at risk for tickets. How can a privately owned bridge have the power to put a hold on your state plate registration? Garbage, just find another way around.

I took a wrong turn and somehow got on this bridge, I was charged $10 and then sent another bill for $35 , completely rip off! Im from Florida so Im familiar with tolls but this one is absurd. Scammers!

There is no reason for there to be three ways to take a toll across the Elizabeth River and only two that are free (we still have to pay taxes for both of them anyway, these are not privately owned). I cant wait to move across the country and never have to deal with this crooked system again. Good luck getting a notification of a toll in a timely fashion, and no toll should be due on a weekend when you are closed, thats just bad customer service and reeks of a scam to make more money than youre actually due. Not everyone can get an ez pass, though thankfully I have now, and if people have to pay you to cross your bridge to save themselves having to drive literally an hour out of their way, you should have at least ONE toll booth with an actual person. Scam, scam, scam.

Drove over the bridge 2 months ago. didnt get a single bill until it was already late so they were able to charge me more money. good job on your customer service. you wont be seeing me ride over this trash again even with ezpass

Stealing peoples hard-earned money. Thieving bastards. One trip across cost me $79. I only found out from a collection notice in the mail. Your customer service sucks. Nasty attitudes and transfer without even notifying me. I HATE THIS TOLL!!!!You bastards dont even want to reduce this ridiculous fee. This is a FAILED system. You thieves!

Cannot give less than 1 star. The WORST service. Not open on weekends but collection is due on weekends! this should be illegal! no other access to neighboring city except through these goddamn tolls! no one wants them here in our city! avoid at all costs! exorbitant fees and they are still allowed to operate at scamlike levels.

Nice place to have a good ol picnic.

Was hoping it had an option for negative stars. Jordan Bridge is a joke, clearly they went over budget building this fancy masterpiece & now they want to recoup the money by charging ridiculous toll fees. I went across the bridge twice in one day due to a detour back in March of 2017 for a initially $10 toll fee, which has now turnt in to $160.00 toll fee w/ my vehicle registration locked.They placed a vehicle registration hold over a $10 toll & within a four month period. This company is all about money & greed ! The representatives are nasty & clearly hate their jobs the Director of treasury & collections is a complete smart as & of no help ! They wont even let me settle the debt. Ive been issued speeding tickets cheaper than this.If you all would put the same energy & effort in to working with the public & being fair about toll violations. As you do with trying to defend every S I N G L E negative comment that people write about your company, you would really be on to something.No way in the world it would be this many negative thoughts about your company & it not have any truth to it ! The Jordan Bridge is a complete rip of.I will continualize provide them with a bad review every single chance I get.

Much like an earlier post 4 months after crossing I get an invoice in the mail. If I knew it would cost me $4 I would have found an alternate route. This bridge is in my opinion a scam. No signs saying it will cost you $4 to cross. Avoid at all costs....pun intended.

Nice view from the bridge and not scary

I accidentally turned the wrong way and took first exit off and my grandson just called me to say they mailed me a bill for $24!!!! I am in Chesapeake for the winter at my daughters! so not only did I not cross the bridge I only drove less than a 1/4 mile seems pretty excessive! that wrong turn hurt bad when on fixed income! ouch for that price I should of kept going and enjoyed the view! NEED BETTER SYSTEM

I don’t even want to give this one star. It shouldn’t even be an option. Went over the bridge 6 months ago. Never got a bill until it was sent to collections by that point I had been charged well over $100. Got the run around from every single person for over 2 months, and still nothing. Word to the wise, never go over this birdge unless you want to loose time and hundreds of dollars.

They have EZ passes and you can pay your bill right there without trying to do it online very professional staff

Have never taken this bridge yet they sent me to collections and put a registration hold on my vehicle. Not once did i recieve an invoice or notice for these tolls from 2014, i found out because of the DMV. Once i found out i had unpayed tolls i called their collections line to figure out what the hell was going on. Thats when the representative looking into it told me that the plates and vehicle did not match mine. She put a dispute in for me and told me to check back in a week, that was 2 months ago and nothing has been done about it. I dont see how i have to pay $220 for tolls that arent mine! Just so that i can register my car because they wont take the registration hold off. This is ridiculous.

Is a beautiful place to walk only but for driver

Horrible customer service. I went through this bridge one time in 2013 never received a bill. The only reason I found out I owed any money to them was because they put a hold on my registration. I called so many times to see if I could do a possible settlement due to the situation and no one would help. Never ever will I go through this bridge again.

Love going over this bridge, as it is very high up, and gives you a very good view. I miss the mountains.

Terrible customer support system.

Total rip off! Make it it difficult to pay. Once you finally speak to someone your account# isnt in the system. Makes you kinda wonder why isnt it more user friendly. 4 turns into 59 in three months. I will be sure not to drive this way!Your reply is inaccurate, there was at the time no place that worked on your site to pay! Please invest more in your website and paying options instead of the money collection side of your business if you would like people to believe your private tunnel is not just about making you money.

This is a complete rip off just like the ez pass and all these other toll places. I owed for 2 trips, one back and forth. I go to the Dmv and they say jordan bridge has a hold on my tags and renewals. So i called and apparently i owe $280.00. I wanted to cry.. Im a grown ass man, but this made me feel like a baby. Im tired of paying so much money for fees and other miscellaneous things like this. Please dont reply and tell me you are going to look into this problem unless you are really going to help. Its ridiculous take that stupid bridge down asap, it to damn high thats why I never take.

Wavy TV 10 Needs to look into this situation yet again. For toll charges totaling $10, why would the bill come out to be over $400? Considering the fact that I have an active E-ZPass, I should at least received statements within the times they claimed, I had no active E-ZPass. I havent received a single bill and Ive searched the entire house for one.

I just moved to VA Beach a couple of months ago. I have never had the need for an EZ pass and always pay toll roads in cash. This bridge however does a plate check or EZ Pass, since I have out of state plates, I called them. I called the day it happened and said I understand I owe them a toll and would like to pay it. I was told I need to call back in a month so they could contact the DMV in the state where my plates were issued and send me a statement. I called back after a month since I obviously no longer live in that state to once again pay the toll. I was told today that while they see that my plates were in fact captured on the bridge, they were still waiting on reply by the DMV. WHY?!?! Im on the phone with them, I can easily give them my name, address, phone number, drivers license number, anything they want. They told me to call back in two weeks. Are you kidding me??? I called the day it happened, I called a month later to follow up, and I have to call you back to pay you $5.00?? Please! I dont think so. I believe I have done my duty.Here is an update: After my review and the friendly reply, I was able to go and pay my toll. Found out there was a clerical error and my plates were sent to the wrong state. But not all is lost, they were prompt about getting my business taken care of after my review.

Just dont. Turn around. Go the other way. I moved updated my address sometime later, however since the bills were sent to my old address, I had no knowledge of them. Fast forward 3 years and I have a bill for $108 for 2 trips across the bridge. Dont get me wrong, its a nice bridge, but the way that they go about doing business is just wrong.

I was in the area briefly about a year ago for military training and I didnt realize Id crossed a toll bridge. I start getting phone calls about 6 months later asking for $80, which I assumed was a scam. Turns out they did send me something in the mail but I never got it, because it went to the wrong address. Found out today that they were responsible for suspending my registration, again without my knowledge, so the $100 or so that I had already paid the DMV to unsuspend my registration was apparently a wasted expense. Pretty sure I could have rented a boat and sailed myself and my car across the river for less than $180.

Beautiful bridge, great view and completely free for all pedestrian and bicycle traffic. It is the only bridge within miles that is bicycle friendly.

Great place for a walk...

Its a nice Bride, but I hate having to pay to cross every time! They need to get rid of the tolls on all bridges and tunnels!And get rid of the corrupt commonwealth that created it!

Nice place for a walk

Love the Saturday morning walks with my friends.

Detour due to 464 construction, then a truck wrecks in front of us. Norfolk police and the state trooper direct us to go across the bridge. Guess what we get a ticket and now the horrific phone tree of trying to get customer service to remedy this has reared its UGLY head. I am giving it 1 star as I have finally been able to contact ( leave a voice meassage) to a customer care specialist. If/when this is resolved I will update the review.

I really wish you did not have to give this bridge even 1 star. I will never ever use this bridge again. They sent bills to a previous address and even admitted that the bills were sent to an incorrect address and still charged me $540.00 for 6 citations. Although I was not even the one to use this bridge I will see to it that my vehicle and any vehicle that I occupy never ever again uses this bridge. Totally disgusted

Crossed bridge on 11/27/12 @ 10:12pm . Bridge itself is fine..no issue there. My issue is that were not not made aware that this one time crossing was going to cost me $4, and since the other bridge/road was closed, and my GPS sent me to the SNJB. I wondered why such a nice bridge had NO ONE ELSE ON IT. Now I understand why...if it would cost $4 for every use, I wouldnt have used it either. Then on Jan 18, 2013 I get an invoice in the mail for $4.00 for the honor of having used this bridge. Neat concept really, close the only other means to cross, then take a photo of your tag at the other side & mail you a bill. No signs saying toll, just a mailed invoice weeks later. Legal theft in my opinion.

This is the worst company. No accountability. They treat customers like trash. I would rather drive an extra 50 miles than cross the South Norfolk Jordan Bridge again. If you are new to the area and you cross the South Norfolk Jordan Bridge, just be ready to receive a call from collections year later. Elizabeth River Tunnels will at least get you the bill you owe.

In 2016 I received an invoice of close to $1200, the Toll roads were new to the Hampton Roads area so we did not fully understand how things worked, so my spouse and i paid it and purchased an Epass. We even asked the representative if there was anything else outstanding so we could cover it, she said you guys are fine, just get an ezpass to avoid future fees so we did just that.Here it is 2017 and we are being told we old a bill of $276.60 tolls from 2014 and 2015! How is that possible when we made a payment in 2016 to covers our tolls! No one seem to have the answer for us. and we only learned of this bill because i called the city of Norfolk to pay my property tax and was inform that i had a toll hold on my licensed and that could affect me renewing my plate and they provided me the contact information to resolve the issue. SO I call South Norfolk Jorden Bridge and they claimed they sent me an invoice that i never received! How is that possible my address has always been update with DMV and the city of Norfolk for Tax purposes. i know this was done on purpose because companies like these profit more from fee then someone paying on time! Second how is it that i made a payment in 2016 and still owe on a bill from 2014 and 2015. Nobody knows what they are doing at this company and its a shame that the state of Virginia has join forces with them to gain a $50 profit as though all the payment we make in taxes is not enough. Out of my $276.60 bill my original toll equals to $20.25, so the state of Virginia will pocket $50 and this toll company will pocket $206.35. How is this legal. How can the better Business Bureau let this company and others like it get away with robbing us! Unbelievable. please revolve this issue and i would like a company of the original invoice company that was supposedly mail to me and how is it not i have not received any collection notices?

DONT YOU FIND IT FUNNY THAT SO MANY PEOPLE HAD GIVEN YOUR COMPANY SUCH BAD REVIEWS.I CAN NOT TELL YOU HOW MANY COMPLAINTS I HEAR AT WORK FROM YOUR COMPANY AND BUSINESS PRACTICES.MY PERSONAL EXPERIENCE WITH YOUR COMPANYS BILLING PRACTICES HAS BEEN HORRIBLE AND YOUR SO CALLED COSTUMER SERVICE, NEVER AGAIN.WELL, IF IT LOOKS LIKE A DUCK . . .

I was training for an Ironman Triathlon. Working on my hills.

I went through this toll when all the major detours in the area forced me on it, and I saw no indication that it was a toll bridge. I was new to the area and trying to find my hotel at 4 am. They said they sent notice to my apartment, which I never got, before sending it to the collection agency. Now I owe $104 for a $4 toll! If you can avoid this bridge please do, because they will scam you out of your money!

Puts the RIDE into bRIDgE. Speaking from experience, its much more comfortable than swimming across the river.

That expensive azz high bridge!!!!! BUT, it gets to Portsmouth quicker.

If I could give zero start I would. basically my ex was in the yards and would take my car sometimes, I told him the use his EZ pass, clearly he did not. Not the bridges fault, just the back story. Deployed last year and came back to this now past due bill and my registration cant be renewed in June, upset, but fine, ill pay it as we were no longer together nor on good terms. I was told $133 for the SJNB, paid it on the 23rd of June 2017, a Friday, they processed it on the 26th 2017, a Monday. I was told 7-10 days to take the hold off of my registration. Called back on the 5th and was told give it the 10th day. Called today, July 10th 2017...suddenly I owe another $103!! Oh, they ran the plate and found it...when!? I just called on the 5th and no mention was made about this money! Of course its past due and it will be another 7-10 days before I can get my registration off hold and they dont even pretend to care, I even spoke to a manager, which was pointless. How is a private company able to put a hold on your registration and how is it that they can make a mistake like that?! Thank God I called...

Heck of a climb, great for exercise, great view from the top, hold on to your hats for the wind though

Every place Ive lived in the United States that has toll roads or bridges. Has either booths or locations ON THE ROAD where you can pay. However, this part of Virginia is much different they have secret electronic monitoring systems and they are all owned by different people. So if youre from out of town like me youll get a random letter in the mail saying you owe $4 dollars. If you happen to be out of town and miss this mailed letter or if it simply never makes it you get a 50 dollar fee. They say the reason for secret monitoring system is to make it convenient for drivers by keeping roads clear....So this modern innovation uses an electronic monitoring system but relies on a paper-only billing system. In the end this companys practices are predatory. It sucks for their employees because they essentially have to be thieves to work there.

Avoid this mess and use th tunnel. A better company and trump this filthy scam

This company is a total rip off!! How can you add all these fees to an account. I did forget to update my credit card information however the issue is the fees. How can you go from owing 4.oo to owing $300.00. I dont travel over the Jordan bridge alot, so for 2 fees 8.00 I owe 300.00. Im a single parent. That is more then my car note. Im asking for a fee waiver??? Ive lived here all my life

Nice to go walking up the bridge.

This has got to be the most idiotic tolling system ever.My boyfriend and I went over this bridge back in January and didnt notice that this was the toll that the signs were talking about since we werent familiar with the area. We only noticed that it was a toll after the flash went off due to the camera taking a picture of our license plate. After we saw the flash there was nothing, no booth, no place to throw change in so we were confused. Immediately we looked up where we were and where the toll was (we didnt care that there was a toll) and after about a half hour of searching we finally found the site for the toll...Unless you have an Ezpass you have to wait 30 days to receive your toll ticket. We were driving my boyfriends car and he is in the military so immediately we tried calling and emailing to find out how that was going to work since he doesnt live at the same place thats listed in the DMV. It was a weekend so obviously there was no answer because theyre closed so we tried emailing so at least they knew what our situation was. The email that was given on the site (we directly copied and pasted and made sure there was no random spacing) came back as invalid. For the rest of that week we tried to contact them but neither of us got out of work in time for business hours to call... so we waited...The mailing address listed under the DMV for his car is still his parents address. Finally, 2 MONTHS later 3/24/2017 we just got the toll ticket. According to the ticket we have less than a week to pay 5$ (no big deal since we did a lot of digging into how to pay for this once we get it and found out that we could pay for it online).For those who dont know they went through a toll or how to pay for this other than via mail they are screwed. How do you expect anyone in military to pay this toll if they get deployed, have training or something else that prevents them from any communication, internet access or access to even receiving mail right away because they wont be home for at least a week? If it took a month for anyone to even notice that someone went through this toll and another month to even mail something how do you expect people to pay something on time if they didnt even receive the ticket in the mail until after the due date?

Just wanted to point out that the images referred to by the owner, of the ample signage up to three miles away from the bridge, are blatantly obvious to be at the foot of the bridge (point of no return). I didnt see any images of a sign that would provide enough warning for someone to avoid the toll.

I went Chesapeake, Va. for a funeral and got lost. the next thing I know I was on this toll bridge. I think the signage is deceptive and signage is placed strategically so that you are unable to react in time to avoid it. Way to go City of Chesapeake. I would hope everyone lookout and avoid this bridge at all cost to say your hard earned dollars. Which iam sure you have already paid for this bridge anyway.....

Send an invoice in the mail. Really? Obviously, thats not working well. Next time, Ill take the train from Fredericksburg to Virginia Beach.

Really high and really expensive! There is no warning about a toll or the cost and there is no booth! The only way to pay is with an EZ-Pass, If you dont have an EZ-Pass the only way to pay is to contact the website or wait a month and get an overdue invoice in the mail!Not cool.

What a wonderful experience it is to cross the New & Improved South Norfolk Jordan Bridge. It connects 2 little slices of heaven - South Norfolk & Craddock!