This was our first family vacation. We stayed Nov 2 and upon arrival (around midnight), we were met with a security guard that was rude upon arrival. We were polite despite the unprofessional attitude. We were told we didnt have a reservation and Im not a secretary so...We were exhausted from the drive. So I told her that I am far from home and I have a reservation number. I was told Even if you have it I dont have keys here, theres nothing I can do.) Her belittling tone was so degrading. I politely asked her if she was having a bad night. Her response was No. Then I told her Mam, can you please talk to me like a person. I am a human being She mouths Oh please turns around while rolling her eyes and kicks the door with the bottom of her foot (the video surveillance they have will show JUST that). My IHG agent heard her during our call and he put me on hold and within minutes I was talking to a manager and I sent him a screenshot of my confirmation etc. She walks back to me with...a key to my room and we go get settled. I did not sleep the first couple of nights because of what happened. I felt just sick. The next morning I went to the front desk to redo our room and I was greeted by Miss NICOLE (wearing her mask). She was AMAZING. I had an issue and had to change rooms a couple of times but we got it right. This resort is getting 5 stars because the rest of the staff was very professional. My room was out of a magazine (I have pics) The amenities were always available. The other guards were always smiling. The beach was within walking distance. Please go here and stay. It was a quiet little peace of heaven. I saw passed that mean guard lady. We had a beautifully decorated two-room villa. And I am going to try my best to get back there and stay hopefully longer. Miss NICOLE was the best. The manager that had me screenshot my info was great as well. Safe and not crowded.

This was our first stay at this property, but not our first time on property. We stayed in the Signature building and enjoyed the fact that every room had a beach / Gulf view.The employees were polite and friendly. The room was set up well and well decorated / equipped. The bed was softer than what were accustomed and was a pleasant change for the week. Very pleasant experience as a whole...Odd things and concerns...- NO ON-SITE RECYCLING. We were initially told to bring it to the main desk in the building and they had a way. When we brought down the bag of items, the person behind the counter was unaware of this opportunity and told us to throw it out with the trash. In 2020, why isnt there an opportunity to recycle on-site? Talked with a gentleman that was emptying the trash containers about recycling and he explained I was the third person in two days with the same question.- The sight lines from the balcony are broken up by thick white metal rails. What about glass for the Signature building to keep the beautiful views intact?- The main living area was lacking of comfortable seating. Every time you would sit down on the sofa it would sound like that person had been eating too many beans.- The water pressure was lacking, in our opinion. Showers were more like a Spring shower than a good rain. Made rinsing off more troublesome.

This was my Wife and my first visit to Texas and to Galveston Island. We were there for a time share seminar so they gave us the Presidential suite which was AWESOME. The rear of the room looked out on the Gulf of Mexico & the front you could see Galveston Bay. We had 2 bedrooms 2 bathrooms and 2 kitchens, also a livingroom with a Fireplace. They had a snack shop on the property & an outdoor pool & many other amenities for children. We would definitely return again, many nice restaurants on the Island & its also a short walk to the beach.

From arrival to departure it was a great experience for grand kids and adults alike. The staff was polite and helpful with no pressure to participate in any offers, only an invitation was extended. The rooms and facilities were very accommodating and comfortable especially the master tub. Our room had some age on it but it was clean, cool and quite with nice space. Beach access was not a problem, do recommend taking car over to lot. Local pool was very enjoyable with friendly quests to visit with.

It took 1 hour and 45 minutes from the time we got to the property to the time we were able to get to our room. Details of this experience is below. Overall I have had a terrible experience at this hotel with no apology from the staff. I would not recommend staying here.We had to wait 30 minutes to be able to speak to someone to check in. Twice I asked to ensure the room was on the first floor as my mom has an injury that makes walking up stairs difficult. They assured us that although the room was on the third floor, the building would have an elevator.After finally checking in, we drove to the building to discover that the elevator was broken. A maintenance man came shortly after and it became very apparent that the elevator was a known issue. I have no idea why they would put us there when we had expressed our need for a first floor unit or at the least a working elevator.After I finally lugged our bags upstairs (note we are staying for a week so there was a lot of stuff!) we went to enter our room to discover that neither of the room keys worked to enter the room. I called the front desk who said that they would move us to a different building.They sent two men to help us move the luggage. While they were kind and helpful, one of the men was not wearing a mask. We had to repack our things into the car and drive to another building. After getting to the room, we discovered that AGAIN neither of the new room keys worked. To top it all off the room they sent us to was used and not cleaned.Finally, they moved us to a third room which we were able to use. This took us an hour and 45 minutes. We had to do all this moving in the rain and move our car in high water as it seems the drainage on the roads here is not good. No one even bothered to apologize for this inconvenience that ruined our plans for the day.In addition to the terrible customer service and check in experience, the hotel has bad reception (which I understand they cannot control) but also incredibly slow wifi. I won’t be able to work here during my stay. The TV remote doesn’t work in our room. There was no security at the front at night as there is supposed to be. I hope the rest of our experience improves during our stay here but I am not impressed.

We stayed in one of their Signature Suites and were very impressed with the suite and amenities. The suite was modernly designed and so spacious. All the Signatures suites have ocean/beach views, access to the infinity edge pool, and direct beach access. We were highly impressed by the property and will for sure come back. It’s only a 15-20 min drive to the popular Seawall Blvd.

We paid for the presidential suite and honestly it was amazing I had a great time. But when it comes to customer service it was very poor. We went into the lounge to order some at 10:40am and didn’t receive our food till 11:52am. Which is understandable but then it became frustrating after we seen people come in after us and get their food first. Not to mention the energy of the workers differed based on your color. When we walked in it was like we didn’t even exist no questions asked no greeting nothing at all. You would think it was closed. Until another person came in and was instantly greeted and acknowledged. We paid a lot of money just to be treated different from any other person there. I really hope they get trained better or even hire a new set of workers there. Other than that everything was great.

We loved our suite. It fit our family of 5 perfectly for a very reasonable price. I was initially discouraged that the beach was across the street from our hotel but we were allowed to drive across and park. With little children, this was great! The kitchen was nicely equipped and we brought our own food for breakfast and lunch. We went out for dinner. It would have been nice to be closer to the restaurants but if we were closer, the beach would probably have been more crowded. We loved how open and clean the beach was!!!

Stayed weekend of Sept. 2020. I stayed in the two bedroom villa I’m not sure about the other reviews regarding cleanliness but this room was immaculate.The check in process was good there was no timeshare sales pitch to me I checked every inch of the room due to Covid and I would definitely stay again. My building had no elevator no problem for me it’s not on the beach side but it’s just a short walk across the street or you could drive and park in the lot for the other Holiday Inn resort that’s in front of the beach. The location is further out pass Jamaica Beach 20 minutes from the main part where Most people hang out on the other side of 61st St. if you’re looking for quiet it’s a Good spot to be I have four stars because the Jacuzzi tub shower water wasn’t draining well in both restrooms

Great villa for families!Pros: great space, good balcony, sufficient kitchen, comfy beds, good location, elevator to our floor...apparently not all of the villas have that.Cons: -Shower in master is more like an RV shower. Tall and skinny. As a 52 person, I had to shower in the other restroom as the water hit me directly in the face and I was not able to move anywhere else to avoid it. -The couch is like sitting on a park bench. After a long day on the beach, we wanted to pile on the couch and watch a movie. I was shocked at how hard it was. We quickly made other plans.

First I want to say, I believe everyone should wear a mask, especially when working with multiple customers at once. The lady at the front desk did not wear a mask at checking in or checking out. I was at the resort to check in on time at 4 pm. I booked my room 4 days before. There was no reason for me to have to wait 30 minutes before being checked in and able to go to my room. Also, every minute counts, for as much as the signature villa was you not only make check in time at 4 but check out at 10 am. Lastly, house keepers please use the door bell, out last day there the housekeeper just knocked and let her self in, it was 9:30 calm down check out is at 10 am. Please, be prepared for your guests if we have the courtesy to be on time so should you.

The picture shows an oceanside building. This is only once small part of the resort and apparently reserved for other guests or some sort of special classification. The pictures are very deceiving. It is a time share resort with many apartment style buildings across the street a ways from the beach. Our room smelled like cigarettes. It appeared clean but the smell made us wonder. It was a big suite with lots of space. But i feel it was overpriced.

Amazing Seaside Report, enjoyed the heated spa pool, and of course the lovely and spacious rooms. Definitely a place to be at when going to Galveston near Jamaica Beach

The Signature Series is beautiful! It is worth the pay. Very spacious, nicely decorated and clean. Have reserved for Spring Break and next Summer already!

Thin walls too much noise coming from other rooms. Ran out of toilet paper. Requested more but never received it. had to buy my own. Requested towel exchange but never got it. We had to wash our own. I understand only the Signature Collection guests get all the perks. But i paid over 2000.00I think i should get a little something. And also our kitchen sink kept getting backed up. I saw maintenance one time the whole week we were there. Never fixed the problem.The view of the sunset was nice.

My family and I had plenty of room to move around in. The kitchen and in suite laundry room was a big convince to our stay. I would recommend any of my family and friends to stay at this location. I know we will be staying again in the future. There was plenty of things for the kids to do. We also liked the close access to the beach.

Its very difficult to figure out from the photos, but this is two completely different properties managed under the same name. The nicer pictures are of SeaSideSignature and they run 2-3x the Seaside rooms. All confusion aside, its a nice property with helpful staff and we have enjoyed our time here several times and will be on the Signature side right above the beach in a few weeks for an extended weekend getaway.

We enjoyed our stay here. Easy access to the beach. Putt-putt golf was nice, though we played midday and it was too hot and humid, plan for morning or evening. Pool was really small for such a large property. Resort wasn’t full so pool was okay. If the resort were full the pool would not be a safe place to be with the current pandemic. I also saw no sanitation of chairs and tables at the pool area. I feel like they need to be sanitized after people leave or at least provide a way for guests to sanitize themselves before using. Room was clean and had everything we needed, including coffee, laundry detergent, dish soap, dishwasher pods, and salt/pepper. The second kitchen in the second King bed bedroom was a surprise and we actually used both kitchens and refrigerators.

Great spot right on the beach, make sure you get a room off the first floor to truly enjoy the view.

When we checked plus over the phone I confirmed the ability to use both pool areas. On Sunday morning we were asked to leave the pool overlooking the gulf. Basically, a KAREN, told us we are not allowed in that property at all. I asked why, she stated because that is the way it is. Ridiculous!!! Mind you there was no one at the pool at all. Secondly, the outlets in the master and suite with the one bedroom usb and outlets did not work. Therefore our phones and I watch never would charge. Plus the most critical to me was the malfunction of the outlet since I do sleep with a cpap machine. Two nights in a row my machine shut down since the outlet malfunctioned. And the third issue was the main door lock, the battery died and we stuck waiting for 20 minutes until someone showed up after 9pm to let us in while being bitten up by the mosquitoes.

The beach is across the street. There is a property across the street it is called the “signature“. My unit did not have a washer or dryer and they did not have public access to a washer and dryer so we had to go off property to use one. No elevators. It was very clean and the staff was excellent. The rooms are spacious.

It was my familys first time staying in the Signature Collection, and we enjoyed our stay. The views were nice, decor was beautiful, kitchen was nice, and bathrooms were great. Be aware that if you plan to spend most of your time on the Seawall it is about a 20 minute drive. Because we didnt mind the distance, it was great. We look forward to visiting the property again in the future.

Fire alarms went off three times while I was there there was no parking spots next to my hotel

Clean, the view was okay, the staff nice but beware if you think that you are going to get away with only the 90 minute for a free 4 day/3night vacation! You will be there for a few more hours than that ni matter your response.

Their villas are great for family getaways. The property needs updating. On our first night, The toilet in Master bedroom ran which kept us awake most of the night. We switched villas hoping for a better nights sleep but it had a toilet that was worst than the first. Dont know if I will be back.

I’m a female and traveled with 3 small kids. Went to check in and was told I had to make a reservation to check in due to COVID, told the woman that my reservation did not specify this. She said I should’ve read the signs posted in the complex. That was my first negative interaction. Got to our room, sticker over the door, walked in and looked around. There is a second door that leads into the unit to the right of the main door that was not locked. The balcony door was also not locked, so I checked under beds and such just to make sure we were alone. That was my second negative to staying here. Could not get anyone after 0700 at the front desk to let them know we were leaving out, so we just left the key in the room and shut the lights off/closed doors. You have to take your trash to the dumpster at the bottom of the building when leaving, per Directions given by complex. We will stay at a Holiday Inn again, just not a condo share resort.

Very convenient location and great service. Spacious, great design and relaxing.

For the price, you expect better service and quality. We stayed at the ambassador and president suites, the rooms have a lot of space. Still, they are outdated, it was very disappointing because we pay more for an ocean view and the truth is that it is a Forest. Very far away it is, another thing is that we selected this property because we thought that it was close to the beach, but you have to take your car. There are no facilities near to the beach, only if you are staying at the Signature (so you cannot even wash your feet after going to the beach). The other very disappointing part is that the hotel has only one beautiful pool (the one on the pictures). It is for the exclusive to the people in the Signature building; the other building shares a small, disgusting pool. Be careful. Most of the buildings dont have an elevator.

Units are beautiful like a luxury home on the beach! I enjoyed my view to the beach from the master bedroom and balcony. Everything on this unit is great! I hope for Signature to have more food choices.

My husband and I stayed for 3 days in a presidential 2bdrm condo, we had a great time. However the balcony literally faced two other units so no privacy, and we had a limited view of the bay, the unit by no means was sterilized and cleaned like it should be and for some reason there was a zip lock bag of water taped to the side of the fridge, and the check in process we waited outside for our call to check in for 1 1/2 hr before I went in to be told I wasnt on the list to be called, but I had recieved a confirmation text from my call that I was on the list.... I am not sure we will stay there again

This is our 3rd year in a row to stay on there Signature side and it did not disappoint. We spent most of our vacation at the beach, pool or playing games in our condo. It was the most relaxing vacation yet. Would highly recommend. The beach has never been overcrowded, not even in the pre-covid era.

Nice room layout and island view. Resort not much, pool looks nice but too COLD to use. No hot tub. Room shower too small to stand in, also mold on caulk. No amenities nearby, no restaurants nearby

The villa is very spacious and clean. The atmosphere is quiet and relaxing. Its perfect for our group of 5 people.

Very nice facility. Visiting for 4 days. Great pool access and beach view to wake up to. The room was pretty clean and space plenty. Had a private room access which added to my families safety. The staff is very friendly and helpful. Quick beach access with a great restaurants/bar walking distance. Will be back thank you for a wonderful time!

Great location, quiet and well-equipped room, pleasant interactions with staff--we will return.

First let me just say if youre looking for a spacious place to stay with family and kids this is great! The downfalls however...it is not close a lot if things which I didnt realize when I booked. Our unit was way in the back of the property, too far to walk to activities. The mosquitoes were HORRIBLE, so even walking from the unit to the car was miserable as you instantly get bit up. The pool is nice as its open till 10p. The beach is across the street with limited space for parking. You dont have access to the Signature items until you stay there...overall though still enjoyed our time!

We love this property and it our first choice for when we go on vacation and will be back. As soon as we can. My grandsughter loved the pool and the ocean. We all did

The people responsible for this place dont keep up maintenance! But I can guarantee the maintenance fee are collected. The kitchen sink backed up with just rinsing the sink. After being without the sink for the evening and half the morning. The maintenance guy said the grease trap was backed up. The moved us to another room because the sink had over flowed. The next unit was not any better both bathroom showers didnt work and there tub stoppers didnt work either. The refrigerator barely cool. When Tony from Customer service called to see how things were going. I told him and he was very attractive and apologetic. Even offered us a gift certificate to a place where were planning to go that afternoon. But wait, oh yes, we had to attend a 90 minute presentation. If we didnt attend we didnt get anything for our inconvenience. I guess he wasnt really listening.

When we first checked into the property we asked for a Oceanview, they said there wasn’t any available except the person that came in after us was being helped by another attendant and she asked for Oceanview as well and they were able to give her a partial Oceanview, then we had to contact the front desk four times because of all the noise above us they had to send security twice. Had to call for maintenance because the whirlpool did not work, I have stayed at properties of Holiday Inn before but I must tell you this property was the worst.

Shower did not work. Coffee pot wS OLD, only decaf was supplied. My original call to a central agent was to be on the beach side! We were contacted one week before original date that reservation was canceled and rebook, which I did for the following weekend. The girl who checked me in was abrupt and did not want to listen. I was in the Very back of the lot on bay side! Not what I originally booked. Suite was Less than Updated!

The website needs updated to specifically layout the differences in the Signature rooms and the Grand Villas.For the price of the Grand Villas, there is zero view and they are in the way back of the resort. The main pool is just a basic pool. I had other clients visiting as well and their room had a humming noise all night that made it hard to sleep. they requested to be fixed multiple times and also were told they would get a refund for the nights it wasnt fixed and they did not.Our room as far as cleanliness and space was great. I would not stay in the basic rooms again, only signature.

Very nice people. Clean rooms. Go the extra mile for you. Great view of ocean. Love this place.

Only advantage is that it was near the beach. Otherwise, its not very convenient. Not accommodating for disabled persons. No elevators. Suites were small and didnt washer/dryer connections. Facilities were little dirty. Only one swimming pool, no hot tub. The Conroe location is way better. But the staff was nice and friendly.

Beautiful view from our room, the pool was fun, and most of all the beach is directly behind the resort. I enjoyed the basketball court, as well as the bbq area!!

So far so good.Todays the first day.I have noticed that a lot of things needed to be fixed or updated.The familys having a good time though.I think the pool area needs to be monitored. There are people right now cursing and being ugly.The pool area also definitely needs more lighting.

The location can be a plus or minus. It is located quite a ways from anything, no restaurants other than on site etc. The property is nice, however if you are not at the signature series then you will have to drive a couple miles to workout and the beach is not really walking distance. The signature series is great, their own pool, beach access, balconies overlooking ocean, fitness center, spacious, higher end everything.

Ocean view was amazing and our family of 6 had plenty of room in our 2 bedroom 2 bath accommodation! We will definitely be vacationing here again!

Short story, we like the amenities and the room is ok, but we wont be staying there again.We stayed at this place because we could get a 3-bedroom (we have six kids), and the on-site amenities. The rooms were fine, we had a problem with the ceiling leaking briefly and the shower not working that great, but it was otherwise just fine. The amenities are fun, and the kids had fun mini-golfing and playing shuffleboard and horseshoes. We had an issue checking in, and apparently the front clerks cant use the IHG confirmation number (this is owned by IHG) to look up your confirmation! The kitchen isnt very well stocked, the location isnt great to Galveston, but we like the beach here. Both times weve stayed, our key hasnt worked the first time and we have to drive back to the front office to get a new key.If it was just that, Id give it a 3 or 4. But this is a place that sells timeshares. We dont have one, but have stayed there twice. Every time you try to get a parking pass at check-in, you have to talk to the timeshare people. They try to sell you on listening to a timeshare presentation before they will give you a parking pass. On our second visit, we decided to do the presentation for tickets to Moody Gardens. We told them we had bad experiences in the past with timeshare presentations going over time, etc., but she SWORE this one would stick to the 90 minutes. We went and started the conversation saying our 6 kids were waiting for us, and we promised them wed be gone only 90 minutes. After the presenter wasted over 30 minutes on small talk and we kept reminding her we had only 90 minutes, we were still there after 2.5 hours, telling them No over and over again, with them completely not listening. Then they blamed us for the time going over, saying we must have been talking too much. Finally, we angrily insisted on leaving even if we didnt get the gift and they let us go with our tickets to Moody Gardens.So between the issues with check-in, leaking ceiling, sales pitch starting at check-in, and complete disrespect for our time or discussion during their presentation, we are NEVER going back here.

The property is lovely and very spacious. However, the unit I stayed in had no elevator which made hauling things up and down very difficult. If you stay here I suggest you pack light! It’s very hot in Galveston and those stairs are a beating!

Great location, away from the busy city in Galveston. You can relax and enjoy a short walk to the ocean. The rooms were spacious. The rooms needed to be cleaned better but overall it’s a great hotel for the price!

We really enjoyed this property! Rooms were clean and roomy. Staff were friendly and attentive. Booked for next year before we left.

My 3 star rating is mainly due to the misleading photo when you 1st look at this resort. The picture is actually the building across the street which is their signature collection. There is no seaside view. The bed and unit was comfortable however lots of noise from the people above me running. We didnt utilize the extra amenities like we normally would since Galveston has a beach.

My family and I drove 800 miles to visit the beaches in Galveston and after my money was taken and checked in I was informed by another guest, not the staff that beaches will be closed July 4th weekend. So we drove all the way down there to sit in a room? This is unacceptable! Im a retired army vet and you dont treat people especially vets from another part of the country like that. A notice, a refund partial or full for wasting my time. I use your hotels everywhere I travel and I want to keep doing that

Very relaxing and comfortable. Great place tos el dinero time with kids and family. Family resort

We stayed in a presidential suite. Very impressed in how much room there was. Big enough for two families. Comfortable beds. A little outdated, does need a remodel but still functional. Mosquitoes were bad so bring your bug spray. Close to the beach. We were to busy to take advantage of the amenities so I cant rate them but over all nice place to stay.

Rooms are very nice clean and sealed to shiw no one has been in there since cleaning full size fridge 2 restrooms tv in every room very nice balcony with table make sure you bring essentials like shampoos, soaps groceries. Room had plenty of towels but we still took extra also take trash bags so you can throw out your trash big cans at building ends the pool and the beach are walking distance enjoyed both pool area was very clean and well keeped beach in this area was almost empty which was great for us the area was far from traffic which we prefer over all great experience

Location was excellent Beach was awsome amenities in the signature suites need some work though. Overall, a nice vacation.

The room, pool and views are wonderful!! Definitely worth the extra 15-20 minute drive down. My family is already planning their next visit.

The beautiful hotel is the signature collection. Unfortunately we werent there, but still had a good time.Only the signature collection is on the beach, this is across the street

We are members and purchased here instead of owning a beach house/condo. Units vary in size and luxury. Most are very spacious. Good facilities. Nice appliances. Outside grills. Putt putt style course. Pools on both sides of the property. Views everywhere. Easy access to gulf beaches. Beats the maintenance of a beach house for the t weeks a year we are down here.

We always look forward to our stay sometimes twice a year in signature villas. Great beach access and pool and the villas are extraordinary. Beach is never overcrowded even during peak seasons. Only complaint is that being ihg member our stay preference is never considered by staff upon check in. The balconies are great with views unless put on a lower floor the pool and noise is literally your view with no privacy during stay. This seems to always be a high risk when staying in signature villas which could be very upsetting to pay and stay for a week given rooms with balconies on lower floor over pool or the pool literally steps from balcony just jump rail and your in the pool. Upon our check in instead of asking if we was interested in a timeshare the staff insisted on trying to schedule a time for us to attend a seminar during our vacation. After a long drive all you want to do is get checked in promptly and go to room not deal with turning down a timeshare during check in and hopefully have your stay preference addressed and acknowledged by staff 1st before a requesting we spend our payed time in a timeshare seminar

Very clean modern units. The staff is very helpful and polite! Enjoying our stay very much! Look forward to staying more and more.

I liked this hotel in terms of value and cleanliness. The beds were very comfortable. The kids however needed to use the sofa bed and that was so uncomfortable that one of the kids slept on the floor.

For the maintenance fees we pay, I would expect the rooms to be better maintained. The furniture is old and worn, and that is in the Presidential rooms. I would also like to check in to one of these resorts without being forced to hear a pitch to get coerced into sitting through a sales presentation.

Staff were all friendly, helpful, and professional. The rooms are superb! We had a wheelchair accessible room and we had plenty of room. My son, wheelchair user, was able to shower in the accessible shower with ease and plenty of room for him to move around in. Clean and pretty room!

Stayed for a few days in Sept and was impressed on how clean the unit was.The service and everything was great while at this resort! We will be back when we visit Galveston again

Perfect location if you stay in the Signature Rooms. Direct access to the Gulf, infinity pool, every room has a balcony that faces the Gulf. COVID layoffs appear to have impacted the staff. They seemed very inexperienced for a HIVC. Showers could have been a bit cleaner and a few items that were standard in the rooms were missing even after we contacted the front desk and asked for replacements. All in all everyone was friendly and the location with its own beach was pretty well worth the extra points. We will certainly come back to this location in the future but are likely to go visit other HIVC resorts first now that we have been to this location

My family and I had great service, excellent ammenities, friendly and professional service at the check in and out counters. All questions met with courtesy and a smile.The activities are suitable for a family experience and other than a little wear and tear on the displays on the putt putt golf range everything we enjoyed doing activity-wise was excellent. I felt safe, my family members felt safe and it was such a relief to be able to relax and just enjoy outselves - so much so that we extended our stay after the first couple days!!

I highly recommend the Signature Villas they are on the beach and live up to every expectation set by the marketing photos. The beds are INSANELY comfortable and you can see the ocean from the master bedroom bed. The master bath is beautiful and features a dual head shower. The guest room has a small sitting area and attached bath. The kitchen is appointed with everything you might need including a wine fridge.

Enjoyed our room and the view. Exceeded our expectations! This is our 2nd stay here. We will be back.

Front desk was exceptionally accommodating. Allowing us to move to a 3 bedroom villa for nights 3-6. No change in rate.

The Resort provided Covid 19 precautions, while providing great services. There was an incident with our room, but the desk clerk took care of it right away.

0 stars. Me and my family had planned on going to the Jamaica Beach, we live an hr. away mind you my sister was 6months pregnant plus my 3 yr old nephew.So we find a spot at the beach(right behind the hotel). My sister and nephew needed to go to the bath really bad. Once again pregnant and a little one. Me, my sister and nephew walked up to the front of the hotel and asked them really nicely if they could just use their bathroom (I would wait outside the hotel for them). We ALL had our MASK SO! the lady who answered the door told us if we were not staying at the hotel, we were denied access. They have the nerve to denied a PREGNANT WOMAN AND LITTLE BOY SERVICE very rude and definitely not great people.

This place is gorgeous. The bedroom in this condo was spacious as well as the rest of the house. Theres a pool on the 2nd story which I loved.

Definitely was nice and roomy everything was clean, we were visiting family and was nicer than our hotel for sure

Dream come true something we arent used to but definitely good times and EVERY STAFF MEMBER IS FROM A DIFFERENT RACE AND SOOOOO NICE AND SWEET BUT THE ROOMS AND VILLAS ARE TO DIE FOR AND EVERYTHING IS AT YOUR FINGERTIPS PRIVATE BEACH TOO CANT BEAT THAT WITH A WHIP FUN FOR THE WHOLE FAMILY FUN IN THE SUN VIBES DEFINITELY

Have only stayed in the signature units, but they are nice and the view is one of the better in the area.

Paid too much for a so-called resort. Don’t waste your money unless you’ wanna be far away from the crowd. They have lots of empty land around the property that could be turned into pools or other amenities. I wouldn’t stay here again.

Was disappointed this time at the Galveston Seaside Resort. The swimming pool regularly had dead bugs, dried grass, trash, and used bandaids floating in the pool. I reported to management and cleaned out one day but not a daily maintenance routine of morning and afternoon to ensure clean water throughout the day. Also had other guests who were not swimming come to the pool area with a portable speaker blasting profane lyrics in late afternoon/early evening one day. When requested by other parents to turn the music down and play appropriate music with little ones around, the guy was mocking but kept playing the music. Parents started packing up kids and stuff to avoid conflict and music that was profane and disrespectful to women. Plus, the grill and grocery area on site was out of many things and staff continued to order product but wasnt receiving it. Staff was great at the grill but had to continuously apologize to guests for being out of things like French fries, chicken strips, etc. There appear to be several management issues going on, including relocating the movie theater to a lobby area. ??? Really! No one is going to watch a movie in a sunny room with indoor light hitting the flatscreen and people walking through all the time. The previous set-up was much more conducive and featured comfy chairs, wall screen, and lights out. This used to be one of my childrens favorite activities to do (besides putt putt) at the resort. Now, a big thumbs down. BTW, sales team took over the room instead of utilizing space in the sales building. ??? Plus, I was informed on site that the sales team rarely use the room. So change it back and make guests happy again. Owners are paying a lot of money for very little at this resort. Villas continue to be nice.

Me and my siblings always have a wonderful time!

This is a tale of two resorts. The setting, the facility, and the rooms are beautiful, but if you are the sort to look beyond whats on the surface, the place lacks lustre. At issue are the little things, so if you dont bring high expectations, read no further, book a room, and enjoy.But if you are particular, you might want to read on - and book a different resort. This was our second stay. The first was in late November 2019. The list of “little things” was long, but we liked the place so much we decided to give it a second try post-COVID. Overall, the second time was better, but management didn’t seem to take our input seriously in 2019; we won’t bother with a third visit.Issues: leaks under the bathroom sink (Nov-19 and Jun-20); clumps of hair in the master bath and MBR (Nov-19); cork puller that didn’t work; dirty tray for ice bucket etc.; mattress pad for the sofa-sleeper did not fit and was in shreds and the sofa-sleeper was the most uncomfortable ever; towel for bathroom floor in one bathroom but not the other; glass shower door incorrectly so that it did not close (mess… wish there’d been a floor towel). Most impressively, the stainless steel sink basin in the master bath detached and fell into the cabinet (Nov-19). Also, some guest (a wedding party perhaps?) was allowed to set up a tent at the end of the footbridge to the beach and play loud music past 1:30 AM. Between that and the sofa sleeper, it was not a restful get-a-way. The kitchen stools make an awful racket when moved (even carefully), so if you do decide to try this place, you might demand a unit on the top floor so you dont have to listen to the upstairs guests move the chairs at all hours. Wonderfully, the kitchen comes equipped with an amazing espresso machine and packages ground coffee (including espresso roast) that are quite good, but I can’t understand the need to do origami with Mr. Coffee basket filters when 200 cone filters cost $3.99 at Kroger. Finally, the coup de grâce was the hot tub. When it works, it’s about the best one anywhere. Seriously. But the three-month CIVID shutdown was apparently not long enough for them to make sure the jets were working. So, nice view, but just hot water – very disappointing. But that is representative of the overall lack of detail. As stated, “a great property but management needs to up its game.”

My wife and I used the resort as a 3 day Valentines Day get away. The staff at check-in was attentive to our concerns and did everything to ensure we received first class type treatment. The room and the view was amazing. We are already planning our next getaway and this resort is the destination!

Great room, view and facilities. Front desk was quick, friendly and helpful. Check in and out was fast and easy. Very clean.

Overall the rooms were very clean and definitely enjoyed the double shower head however the amenities listed on the website are not all included with the stay. The arcade room was available but you had to pay for everything that was part of the package. What made me irritated was that we weren’t able to go to the second pool or the gym because we weren’t on that side of the resort. Not sure why they include it or list it in the amenities if not everyone can access it. I thought my stay at the presidential suites would include all of this but it didn’t.

Great place to stay. Staff is friendly. Rooms are comfortable, quite and clean. Well furnished. My family of 5 had plenty of space to hang out and rest. Close to the beach front. There were also things to do on site.

As pointed out, the cool looking hotel is the signature collection. The regular one is across the street, and we had a great stay!!

We booked online and requested an early check in but instructed to call the day of to confirm. Called the day of check in and was given an early check in of 1:30, so we planned our day around that time. Part of our group got there right at 1:30 and had to wait until around 3:30 before check in. Once the rest of our party got there with groceries about 3:00 I went to the desk to find out when we could expect check in only to be told check in is at 4:00 and no guarantees on early check in. It would have been better to just tell me there is not an early check in than to miss lead paying customers and have them plan around a time you cannot accommodate. Once we got in the beautiful units (409 A and B) we had to clean the dirty dining table and kitchen counters, unit B did not have a shower curtain so we called to get on. The person that brought it up then tried to hand it to us to install. We requested he come in to install and he discovered it did not fit and had to go get one that did. We were told check out was at ten the next morning but the cleaning crew had been at our unites and left there supplies by our door sometime between 9:00 and 9:30. Needless to say we felt rushed to leave so we left before check out time. We will not be staying here again.

The effort is worth it trying to book the signature collection, this building had very nice Amenities and the villa was very nice and spacious.

I will start off with the good things about this property. It is surrounded by beautiful and well-kept and maintained land. Next door to the property are pastures with cows, I loved that part. It didnt smell, the cows are adorable and they do not disrupt your stay whatsoever. The grounds were clean. When we arrived the staff was friendly and when we entered our unit (2 BR. lock-off) we were surprised by how dated the rooms were. They were reasonably clean and you can see there is a lot of wear and tear on these units. The tiles are cracked, paint chipped, and the furniture is really dirty. Nothing a steam cleaner couldnt fix but, it isnt maintained. The kitchen is described to be fully-equipped but while they have a lot of items, need to be revamped. We couldnt cut an onion because the knives were so dull. The master bedroom suite has a king-sized bed but, it is an ancient spring mattress. It is so incredibly uncomfortable and I got up to to call down to the front desk to see if there was anything that could be done as Id be spending a week in that bed. The purpose of a vacation is to relax away from home not go home sore. I picked up the phone and the line was DEAD. The phones are merely there for decoration it seems. I called down using my cell phone and I asked them about the phones. I said in case of an emergency they should have operating phones. Not everyone has cell phones or service. The employee told me that they changed phone systems and they have yet to get them running. They said that until enough people throw a stink, theyll get to them. Since nothing could be done, I moved on and brought up the bed. They said they cannot help me. I hung up with no issues solved. The next day, the air conditioning stopped working and the maintenance guy was very friendly and very efficient and fixed it promptly. On the second last day of our stay, the fire alarm went off loudly waking us at 4 in the morning. It stopped just as abruptly. I couldnt use the phone to call so I had to scramble to find their number on my cell phone. I finally got through and the person who answered was only giving one word answers and grunting at questions. I was trying to find out what was going on or if the building was on fire and the person must have been half asleep. They hung up on me and I honestly thought they were getting robbed and the perp was the one who picked up the phone. It was unsettling, I shut all the lights off and tried to sleep. It ruined our plans for the next day since we were supposed to drive a lot and leave early but, not knowing what was going on, we didnt go. Also, if you see the pictures on the website that show the infinity pool for the Seaside Resort, do not be fooled. This is NOT the pool on the property and when we arrived, we were disappointed to find out it was on their other property that we had no access to. To have the pictures listed under this property is misleading. Another thing to note, the smaller units that have been updated are in the buildings that do not have elevators. So youd have to go up 3 flights of stairs with luggage and all. Also, housekeeping didnt come at all during our week stay and we were told that in order to have clean towels, we either wash them ourselves or pay a $9 fee. I am not a fan of writing negative reviews and that is why I listed all the positives along with the negative but, the only way for any improvement is for honesty and making the business and other travelers aware. As owners, we were disappointed but enjoyed our stay overall.

Its great! Near the beach and fun things to at resort or in town. Most needs available in room.Never enough towels for extra people or extra, soft covers. You need to bring your own toiletries, if youre picky with that stuff, most of the time they do provide travel size products.

Very nice place. Only thing we didnt like was...we had to load the dish washer b4 we left or be charged a house keeping fee of $35.00.

I loved that we had the option for a 3 bedroom, so my large family could stay together. It was so peaceful, clean and well stocked!

Here they have everything Putt putt Golf, Gym, Basketball court , 2 Tennis courts, a huge swimming pool & also a playground for kids lots of grassy areas , It also have bbq pits on the property for some outside fun The suites are big & nice also a nice size kitchen but no Elevators & floors do go up to the 3rd floor

Overall me and my family of 5 loved the location, the beach, the pool, games to play, etc. I’d recommend this property to anyone looking to get away.

Specifically wanted ON THE BEACH. Reservation staff doesnt know this property. Most buildings are 4 stories and no elevators. Wasnt told that even though they asked 3 times if we had stayed there before and we said no we hadnt. Refrigerator had to be repaired 2 times and still didnt work right. Asked to be moved to a lower floor. Front desk staff was very accomodating and thats when we found out there was a building with an elevator.

First, we were cheated out of the room that we initially booked on the beach front side of the property. So, with no other option we took a room towards the back of the property. This is an absolute joke of anything referred to as a resort... There is a tiny pool that was probably a quarter mile drive from our building and the beach was another several hundred yards from there. There is NO amenities at this mosquito and roach infested resort, I dont even understand what they are trying to sell, except to stay in the middle of a field 15 miles from Galveston? The customer service is beyond terrible, especially a girl named Lila? This place is expensive and a very mediocre property, we consider it the biggest waste of money that we have ever spent on a vacation.

Great place to stay with your family. Stayed in Signature rooms, very comfortable, great ocean view.

Great time enjoyed by the family. Nice accommodation.

Signature Villas are one of the best rooms. Infinity pool was amazing and well maintained. Overall great experience staying at this property. Front desk can do little better job by providing sufficient/correct information at the time of checkin. Also there was no acknowledgement or welcome amenities offered ( even after asking) for being platinum elite member of IHG.

Be sure that you are booking in the signature collection to receive all the benefits, like workout room, heated pool and view of gulf. The villas are located across the street, no where near the beach. Walking distance for adults, not for kids. Putt putt golf was good for kids, but we were expected a heated pool, not so much. The website was misleading, well for me anyways, it was not clear what rooms included the amenities. I think the stay would be awesome, but you must room in the signature collection series.