I thought the outside view was amazing and is a true sight to see honestly! And the cave is also very beautiful and the waterfall is definitely the best part and a must see because its a once in a life time sight! But i can say it could be cheaper ! We had to go down in a group and it was rushed because there were people behind you and in front of you and it was just not comfortable and there is not alot of informational signs or anything to read along the way so it makes for a great start and a boring middle and a good last part with the waterfall

We loved it but our tour guide really didnt say a lot. I thought it would be cold and wet down there and it wasnt. Didnt need our jackets. We had ample time to take pictures with the waterfall and everything was decked out for Christmas.

We were fortunate to learn of the real story behind Ruby Falls during our tour. Apparently ruby falls was named after Leo Lambert’s wife post her death. They were high school sweethearts back in the 1920s, Leo followed Ruby to Tennessee, they lived a happy romantic adventure filled life. On an adventure, Ruby fell down a ditch and was never to be found again. But Leo was not going to let go of her so suddenly, he hired other men to dig along side him for near a decade until they found Ruby. They dug until they ended up building an elevator to where they thought Ruby was. But Leo forgot he was looking for the LOHL and started to crawl like a toddler across the cave walls which were only 18” tall. He crawled walls in hopes of finding a deeper meaning as the cave walls spoke to him. Anyhow, he didn’t find Ruby after all the crawling, but he instead discovered a waterfall. It’s still unknown where the water comes from, though I suspect it’s from the Tennessee river given its proximity to these caves. Anyhow, Leo decided to name the waterfall he found after Ruby because it’s wet walls and falls reminded him of her if you know what I mean. It’s said he visited the cave often in hopes of finding her but instead just reminded of her falls. Ruby passed away in the 1950s, and today you can walk the walls of her cave and see the little waterfall. Tour guides give you a brief second to take a picture of her falls and then you leave. Enjoy!

I like that the tour groups are half capacity. We went on a holiday so there were lots of folks there. They do tour times so get there on time. They require you to wear your mask on the tour. You can take them off for pictures near the fall only. You are supposed to wear the mask in the elevator since social distancing is not possible. They are a little lax on that. Our tour guide, while nice, was not very excited or informative. His primary concern was navigating us around other tour groups. It was a big difficult to hear him when we stopped. I liked the video in the beginning. I definitely recommend downloading and using the cave app for a more exciting and engaging tour. You can learn more about the rock formations. There are quite a few like the elephant foot and bacon that are pretty cool. I would also recommend only taking in the views going to the fall that are straight ahead of you. There is only one way in and out so youll get the rest of your views on the way out. The fall itself didnt disappoint. Its nice and cool in the cave. The floor in the chamber and spots leading to it are wet. Please wear appropriate footwear! Cant stress that one enough. The gift shop is nice and spread out. There are some nice pieces made of rock and stone that you can take home with you. Great outing for school-aged children and those interested in geology, nature or just getting out of the house.

Really cool place to see! Plan on spending only a few hours. The story and journey of Ruby Falls was both beautiful to see and hear. What an amazing energy to walk through

Cool place takes about an hour tour, the walk is quick n fast. Not as beautiful as Luray caverns, but good. The restaurant is closed for covid, but gift shop is open.

Easy parking and pretty location. Easy to follow guided tour. There is an elevator ride down to the cavern. The walk through the cavern is easy to do although be aware there are a few inclines and stairs. Weat good shoes as some areas are slippery since this is still a growing cave. The falls are absolutely stunning and well worth the walk. Small children were able to easily keep up with the terrain.

Absolutely AMAZING adventure! our tour guide, Brian, was super, friendly knowledgeable and it was obvious that he was passionate about ehat he does! the journey down and through historic ruby falls was a fun experience all be it a little more quick paced than we expected, a walking tour is what they mean when they say walking tour, we were given 10 minutes at the falls! 10 outta 10 would recommend!

The bottom line is that this is an amazing creation of nature which you cant experience just anywhere. Its well worth doing but its a very structured activity. Youve got a guide and they kind of rush you through it to get the next group in, which is the only real down side. Super cool though.

Beautiful underground waterfall underneath lookout mountain. Requires a guided tour through ruby falls cave to reach the waterfall at the end. Very fun and educational.

I’ve been on a good amount of tours in my life, and I have to say this was one of the best. Our tour guide Greg was the perfect amount of funny yet knowledgeable. He really engaged the group and made sure that everyone from the front of the line to the back got the same experience. He also was a great photographer for all of us in front of the falls. I was nervous about being so far under ground, but the beauty of the caverns makes you forget where you are. And the waterfall is a unbelievable sight!Ruby Falls also does a great job with keeping everyone safe during Covid! Masks were worn and everything felt very clean.

Ruby Falls is awesome! I went here as a kid so it was really great to come back and relive it as an adult. Got a book and 2 shirts from the gift shop. Our tour guide Doug was great. He made it that much more memorable.

We loved it. Very neat to see. Recommend for a family fun outing.

Such a cool cave and area. Parking is kind of in a small area, but its doable. The tour is a sufficient length, but you dont get to stop much on the way, just at the waterfall. It was beautiful though and worth the trip/price.

Great place to visit with a family during hot summers! Cave is perfect cool temperature all year and the guides are very knowledgeable and funny. Easy to park for free and gift shop is nice too! Kids had a great time.

Very cool attraction! Underground waterfall is super cool! The cavern itself may not be as impressive as some others, but still overall worth the trip!

The place is great! From the tower you have a beautiful view of Chattanooga. The cave tour is extremely easy for any age. There is an elevator that takes you down the cave. It is not hard to walk or breath underground, actually it is pretty cool the temperature inside. However, if you have difficult with tight spaces, I wouldnt recommend it. Because of covid 19, you need to purchase your tickets online ahead of time and wear masks in the cave. It is difficult to maintain social distance because youre in a cave. The tour guides do a great job helping with social distance. Because there are a few groups inside at the same time in different areas of the cave. The whole tour should last about 45 minutes. The history behind the cave and the water fall is pretty interesting. The cave and its rock formations make a very unique attraction for families. My kids, wife and I enjoyed a lot. We definitely recommend!

Beautiful discovery story of a 30 million year old cave, with hidden waterfall 1,120something feet!

The spectacular beauty is breath taking.The drive up the mountain is worth the trip all by itself. If you havent been,you are truly missing out on one of Gods amazing wonders! Its truly beautiful. The staff at the park are very friendly and easy to talk to. It is very children friendly and they are complying with the social distancing requirements. Absolutely loved it!!

AMAZING! Simply put. But seriously, if you like caverns, caves and waterfalls go check out Ruby Falls. The story behing it is also fascinating!

Ruby Falls was amazing. The underground trek was far superior and easier than many of the other caves and caverns Ive been to. The formations were beautiful and I enjoyed the fun names the staff came up with for them. Our tour guide Thomas was hilarious and perfect for our smaller size tour group (I think there were 15 of us).Would highly recommend

Beautiful cave, but our tour guide did not seem to know anything about it or want to talk the entire tour. I kept joking to my significant other if only there was someone to tell us about the history of this place. Disappointed that she spent the money to take us here when the experience was so poor.

Can you say memorable experience again? My only wish was that we could stop longer to take in all of the magnificent beauty! Absolutely looking to come here again :D

Very cool picture taking. Easy exercise. Fun for the family.

Just wait until you are off the elevator! 240+ feet down into a place you have never seen before. I went with my girlfriend as a random detour on the way off of our vacation. Best decision to date!

Amazing to see a waterfall down 26 stories everything is just beautiful and our guide Madison was wonderfu!l Definitely worth the time and money!

It is a commercial place. Definitely overhyped. In comparison to other such in-cave tours, it is lacking a lot. We did the Lantern-Ghost Tour. There was only 1 guide for the tour of nearly 15 people. We were in the last. There was no one in the back of the group in a pitch dark cave.But the in-cave falls is pretty.

Cool place to visit.Not great about social distancing during Covid.

It was great. Our guide Alex was awesome. He was very informative and cracked jokes along the way. The scenery inside the cave was absolutely beautiful. As a kid we went there several times for school trips and its always as beautiful. The only difference etween now and back then was the graffiti that was on the cave walls, thankfully they have been removed. Oh and cant forget, theres a chill down there, so if you get cold fast bring a jacket!

Definitely worth the trip! Stay to the back of the tour so you can actually enjoy it and take pictures without feeling rushed.

One of the most amazing places Ive ever been too!! Worth the tour and costs!! Great customer service, just make sure not to go on a rainy day!? Kid friendly

I visited Ruby Falls today and was having a great time with family and being disabled it was a little difficult making to the Falls and wasnt able to make it back and three young men brought a wheelchair to my rescue and literally made me feel like the most important person there they went above and beyond to comfort me and bring me out I forgot their names I would really like to thank them again...

The tour was fun, not as challenging as I expected! It was a great family outing.Its all indoors, luckily, being that the rain tried to ruin our parade.

This place was mesmerizing, and the story behind it was so romantic. The caves were just so unique. The kids had alot of fin and the water fall at the end was beyond anything I can explain ... definitely worth the trip!!!

Amazing caves, easy walk with an elevator to take you down. There are a couple of slightly tight areas but nothing to be worried about. The falls are absolutely worth a visit. Make sure you purchase tickets online.

Always fun and they are very precaution forward for covid right now so five stars you get

Such a fun experience. The cave and falls were beautiful! Definitely worth the trip.

I really enjoyed Ruby Falls. It was super cool to see all the formations. My only complaint is that I wanted to look up at stuff but it is a walking tour. So I would have made the whole line stop and I didnt really stop and look at the stuff in detail like I wanted to.

5 stars becauee the place is super clean and well planned out. We did not actually go past the entrance gate due to some new rules in place because of the pandemic. Admission fees are moved to purchase online which is good. Great place for photos of the valleys and mountains. Family and Pet friendly. They have kennels. They have zip lining.

Cool place. My issue was with our guide who was a nice older gentleman with a name that started with a C.To be clear, there were disclaimers on the doors, in the building, and on the website when ordering tickets saying everyone must wear masks while in the caverns. This was the only reason I felt safe enough going there during a pandemic.Everything was going fine until we entered the cavern and our guide was doing his intro spiel.He told us that Co2 builds up in our masks and to feel free to take our masks down if we wanted, to avoid getting sick.Not only is that patently false, it created a dangerous situation where several members of the party pulled their masks down for most of the tour.I tried my best to maintain some distance but it was impossible.The venue stressed repeatedly on the website and on signs that they were trying to keep the attraction safe for everyone.The guides should not be giving FALSE advice that endangers guests.EDIT: The considerate response from the owner was much appreciated.

Enjoyed the history lesson and guided tour, as well as the gift shop. The falls are beautiful, but be sure to bring a sweater or jacket, even if its hot outside.

This was stunning! Well worth the walk through the caverns to get to. What an amazing love story to go along with the falls as well. Fun for everyone!

Staff were awesome. Absolutely breath taking views

This is a well kept tourist attraction. Our tour guide was Steve, I think. He was really cool with everyone. Worth the stop for a fun adventure in a good environments!

Was amazing going down the elevator to open up to this cavernous world. The hike to get to the waterfall I think was about two miles once youre underground, but was and is surely worth it. Very beautiful and rare sight.

Of course COVID has ruined a lot of things, and it seems this tour may have been one of them. The whole tour seemed like they were rushing to get people in and out as quickly as they could. The part at the end where the lights were tuned on the falls as music swelled was gone. We got to the end and was like welp, heres the water. Lets go back now. Our guide seemed disinterested in leading the tour as well, chatting with the other employees she passed rather than the group, and just seemed like she wanted to get back out of there as soon as possible.

Lots of fun! Your tour guide...any of them...are absolutely fantastic! They keep everyone together and have all kinds of trivia about the caverns. The waterfall itself is magnificent. The story of how it was found (not gonna spoil it for you) will amaze you.If you have small children that misbehave you can tell them that trolls (evil, children eating trolls, not the ones in the Troll movie) live in the cracks! Lol...or not.Be sure to tip your guide!!!P.S. Take a long gander at the photos and see if you see what we saw!!! lololololol

Very disappointed with guide Savannah. She was slightly sarcastic, had very little to say except for reading the labels on specific points of interest that we all could read. She couldnt be bothered to explain why anything got its name, how things came to be found or anything you would expect a guide to point out. Very little interaction with the group and sat down whenever there was a wait for another group to pass. Heard from someone else who took the tour that his guide was interactive, fun and very informative. I hope she just had a bad day.

Once you reach the waterfall it becomes a magical moment!

Well with the trip! The falls are so beautiful that they will immediately grab you when you emerge into the cave with them. There is a short hike to and from them, and you are 1,120 feet underground. This was a good experience.

Amazing experience and absolutely beautiful waterfall. The story and history behind the waterfall is sweet. Im from Florida and love waterfalls and didnt know there were underground waterfalls. This was an absolute wonderful experience and our guide was sweet and very informative. Definitely recommend Ruby Falls!

Angel did an excellent job and allowed us time to see all the formations...good speaking voice.

Loved the story of Ruby. The tours could have been with less people and more spread out. It was impossible to hear the tour guide from the back of the tour and we had to wait for others tours to pass. Beautiful rocks, throughout though. I suggest that they dont photo shop our pictures though. Just sell the original and do one by the falls and out front.

The waterfall tour was great, and I loved out guide, Jill. Very beautiful formations.

I have lived here my entire life and I FINALLY got to see this amazing place tonight! The customer service was brilliant and the experience was beyond amazing! We will absolutely be back!

Free parking. Pay inside gift shop area and wait in line to get on the elevator thatll take you down. Our tour guide was hilarious and made our experience all the more better. Walkways are narrow and walkways are lit pretty well. They had handrails all along the way.

This was a very unique experience where you take an elevator down hundreds of feet and you walk through a cavern to a very large waterfall. I did the night tour and me and my mom really enjoyed it.

Great experience except for the masks ubuy.me

Beautiful place to visit if you have time or vacationing here it is a must you visit here I enjoyed it.

Finally got out of the house for a mini weekend vacation, mask and hand sanitizer and all. Just careful and look both ways at the stop signs along the weaving mountain towards the entrance. They have plenty of covid precautions in place. For example, mandatory masks, and they dont pack you in the elevator, instead maintaining social distancing as best they can. The tour guides are entertaining and will answer all your questions. Just be prepared, if you are tall, to do the majority of walking a little slouched, like many of the TN cave and cavern tours, watch your head. The main attraction, the waterfall part, is an awesome, open room, and you can witness the Ruby Fall and feel the mist and air against your face, so pretty cool. Youre pretty high here, and have a cool view of the city for pics, and parking was a breeze, and the gift shop offered an array of rocks and other touristy items. Next time I am in the area, will be checking out Rock City and Lookout - other attractions nearby.

This is my second time, and last time I will go here. Here is why. 1st time it was a new experience and the guide wasnt great but we tried to look past that and we enjoyed ourselves. This second time we tried to do as before and book the bundle with rock city to save money. Also as a veteran in the past they would offer a discount. This time when we went you had to make reservations online, they would not let you purchase tickets inside. So we purchased the tickets online in the parking lot, come to find out they no longer offer bundles. Upper management told their staff that they dont offer bundles cause of covid 19. What the hell do those 2 items have to do with each other. If i was to say the obvious it would be that they are using this as an opportunity to make more money. As a side note no veteran discounts because it is conveniently done online, another win for the company. They next disappointment was not with our tour guide necessarily, she was very good and funny, but they rushed through the tour of the caverns several times we were separated from the group and when we were with the group it was a brisk pace and not enough time to take pictures without getting separated. Sorry to say but our experience at Ruby falls was ruined and we will not be returning.

Very nice place. The tour was a bit rush. Not a lot of info. The rush is coming from over doing this safety covid 19 staff. A lot of usless staff in my point of view. Not sure is their rules or county rules to let them stay open. My guess it would be 1st choice. They could skeep some of the staff. It just drags the day. People that get out in this kind of places arent that concerned with all the useless rules. The cave is beautiful, but not one of the best ones out there. The fall is cool. It is the piece of the resistance of the tour. Without it I wouldnt wast my time.

We really enjoyed our tour. Our guide, Desiree, was excellent! The elevator ride was smooth and quick, and once you get down there the views are amazing. The video was really well put together as well. My wife and I havent been in years and it was nice to see the updates. We will be back!

I visited Ruby Falls with my family 50 years ago and it is as spectacular today as it was then. This is one of Mother Natures more surprising and inspiring gifts. Of course COVID has impacted the tour; the cave is a small, enclosed space so everyone is required to wear a mask at all times and there arent as many guide discussions. The tour starts with a video (inside the cave!) explaining how the Falls got its name and who and how it was discovered. They also have a Friday night Lantern Tour that sounds exciting.This tour is not for anyone who is claustrophobic. It is not a difficult walk and well worth the time and price of admission.

Wonderful and beautiful place! Had a great time with my wife and 1 year old. The tour was very well ran and the waterfall was amazing! Must see!

Awesome..... great cave with a waterfall. Beautiful

This is my 2nd visit here. I love it because the walk isnt too strenuous, pretty much anyone could do it, the staff is always really knowledgeable and funny. Theres also a bunch of other things to do here as well. If you come, I highly suggest Lookout Mountain and Rock City as they are both gorgeous with amazing views. Cute gift shop, and the falls themselves are SOOOO pretty.

I’m sure the attraction is gorgeous, we just didn’t get that far. There is no social distancing and while masks are required, many people had them around their necks instead of actually wearing them. Had around 10 people put into one small elevator at a time. Staff was excellent and nothing they could do about the situation. Something to keep in mind if you’re thinking of visiting.

I will say this. It was a breathtaking sight to behold but, I think they dont need Usain Bolt giving tours. My wife and I didnt get to stop until we got to the actual falls and we only staying for 10 mins. The only time the tour guide stop was to see how many she left sitting in her dust. I thought this was a walk through tour not an attempt to win the world record for sprinting through a cave.

If you like other kind of experience so come to enjoy it!!!!

Such a amazing place. And just exploring Chattanooga.

A beautiful family destination. The falls are a wonder to behold and definitely a memorable experience. Our guide Thomas answered all the questions that we had to ask and then some, and the funny banter kept us informed and entertained.

Actually its a great place to visit. My only issue is they run you through kind of quickly. The cave is awesome in worth the time and money.

Geat place to visit. Wish our guide was more informative. If you have young children take them to the restroom right before your tour starts!!

Too beautiful for words. Greg was a great tour guide and super fun and informative. It was a great experience! We cant wait to come back!

If you love cave exploration then this is a great place to see.. just loved it

Just amazing views. Russell made the journey to the center of the earth so much fun. Go Renegades!

If youre touring in or around the Chattanooga TN area, if youve never been here, put this one on your list. Easy relaxing pace for anyone. The caverns are timeless beauty inside Lookout Mountain. The 1:20 underground tour is well done in groups of 25 or so. You can also buy a combo ticket to see Rock City nearby, also a great scenic attraction.

Our tour guide was very nice and relaxed and she didnt rush us. I had heard stories about some tours being a bit rushed. Im glad that we booked the first tour of the day.

Amazing being that far underground and learning the history of how it was discovered. Quite an experience. The falls and the grand cavern are beautiful and its really spooky with the lights off. Really cool where the name of the falls came from as well. Highly recommended. While we were in the caves, we passed people from all over the world quite literally.

Ruby falls was great! Very interesting and fun experience. It is touristy and they always direct you to the gift shop. The tickets are high for what you get but Im sure it is expensive to run a attraction business like that. Russel was our guide and he was very nice and informative. I would recommend taking the trip to Ruby Falls, it is a geological treasure.

Really interesting and looks amazing! Really something to see!

Go, go, go! Its a must see for yourself. Tickets only available online. So happy we lucked out with tickets as this was a highlight of our day.

I was not disappointed in this beautiful underground cavern. The one and only waterfall in the cave was beautiful but if you have trouble with walking not a place for you.

It was absolutely beautiful a must go see in person

This is one tourist attraction definitely worth visiting! They did a great job lighting up the cave and the guides do a wonderful job talking about the history and discovery of the cave. The underground waterfall and light show was pretty cool. I would gladly go again

A nice cave tour, worth the money but the guides could be a little entertaining while you walk. Ours provided a miniscule amount of information, history, etc and only pointed out the previously marked formations. Ive been to many caves and this would be a fantastic tour with a better guide. Waterfall is amazing though!

Add this to the list of cool and beautiful place to visit while in Chattanooga. An elevator takes you down 260ft, where a friendly guide leads you on a journey of geological amazement, ending with the breathtaking underground waterfall. Other than a cheesy short film in the beginning of the tour, it lacked in providing further details and educational insight. Nonetheless, the beauty & adventure is well worth the price of admission. Even the views from the parking lot are epic!

Spectacular. Absolutely loved it. Kids ranging 5-11 yrs old had an amazing time!

Ruby falls is a great outdoor place. Good hiking and the falls are spectacular. The whole family will enjoy it. Great picture taking too. Enjoy a fun day.A few eating places close by too.

Very interesting, dont go if your claustrophobic as it has some tight squeezes. But it also has some nice caverns. Wear tennis shoes as there is alot if walking and the ground is stone and is wet at times.

This place is beautiful and educational for the family and just a couple thing too.Safe l,friendly beautiful hospitality and affordable...

An amazing journey into a beautiful cavern and waterfall that is worth every penny. Very affordable activity. The tours sell out quick so but tickets online. Spaces are small inside so everyone had a mask on which relieved me. But if you would prefer to avoid running into other groups I would suggest going as early in ths morning as possible.

The tour of the cave is absolutely amazing and the underground waterfall is something I have never seen before. Highly recommend

Other cave tours are better. Racoon mountain nearby for example provides a more informative tour. But... A massive waterfall inside a a previously enclosed cavern is a site to behold at least once.

This place was amazingly beautiful, and the walk wasnt too bad even for my parents who have limited mobility.Definitely a great place to visit on your trip to Tennessee.

Beautiful Beautiful Beautiful! I will say though - if you are claustrophobic, this may not be an ideal place to go to. You are descended to the cavern by elevator about a half mile deep. It is narrow and seemingly doesnt have a stairway of any sorts back up if the idea of a power failure. You are not informed of this at the beginning. It should be stated somewhere on the upper half of the attraction. Social distanced enforced for the most part.

Definitely a sight. Worth the trip. The cavern is impressive. Great formations. Well lit and great trail.

Very Nice getaway for the family! Our Tour Guide Justin was amazing!!!

Totally worth the trip plan to go back and take my kids. very cool a video before the tour gives you a little bit of the history which I really enjoyed. Our tour guide Lucas was funny