Who says Disney is the happiest place on earth? Universal gave me one of my most happiest days. In addition to making sure their patrons were masked and over sanitized, two of their employees went above and beyond: Beth, a volunteer, and Ernesto at the despicable me ride. You wont ever be disappointed by the rides or entertainment, but its how people are treated that makes the experience even more memorable and will have us returning.

Great time over all even despite some of the covid changes. Not all food dinners & snack stands are open right now. The park staff are requiring every guest no matter age to get a pump of hand sanitizing before enter ride. As well as having installed hand sanitizing dispensers at every ride exit. There are staff on walkways ensuring all in attendance are properly wearing their masks or they can be kicked out of park for noncompliance.

Universal was great at balancing all of the covid precautions. Everything was very efficient with fast lines and social distancing. Our longest wait time in 4 days at the park was 40 minutes. Masks were mandatory but Id take the masks any day if that guaranteed the wait times we had on the rides.

No matter how many times I come here, I always enjoy my experience. I brought my 2yr old this time and the trip went perfect. The lines werent too long, and we had no problem moving around with the stroller, even going on the train from Islands of Adventure to Universals.

It is my Favorite park, no matter how many times I come I always have a nice experience. Now with the Covid it is different, you have to always maintain the measures of keeping your mask on in all the rides and social distancing ... despite everything that we are going through at the moment, you always have a good time and you get along pretty memories.

Considering how hot it is in Florida everyone in the park kept their masks on. It was such a great experience. It’s pretty pricey but hey it’s an amusement park. I would recommend to bring your own water if you can. Definitely wear comfortable shoes because the park is HUGE and spread out. They sanitize your hand before every ride and there’s stations outside of each ride. I also recommend getting the express pass trust your kids will thank you for it

My husband and I mainly came here for The Wizarding World, but got so much more. I got to live out one of my childhood dreams of going to Hogwarts. I bought a wand and was able to use it at several places. The dragon wasn’t breathing fire when we went so it was a little sad, but definitely didn’t take away from the experience. Before you go into the park there are people screening your temperature with masks. They also enforce masks so I really applaud that. The staff really made you feel welcome . Whether you’re young or old you’ll have so much to do here and feel like a kid again. Will definitely be back!

Universal Studios is great fun for the whole family! We loved spending our day here. There are lots of attractions to explore and the rides are great fun. My favourite rides are the Harry Potter rides! They are amazing, so detailed and so much fun! We also really loved the tour that had many fun surprises worked in. I highly recommend visiting Universal Studios, for a day or a couple days! Youll have a really fun time!

Cyber Monday, plus riany morning and pandemic 50% capacity resulted in the best park experience ever. We enjoyed more time on the rides than in the lines for the rides. Universal did an outstanding job with monitoring guests for following Covid safe practices, both for face coverings and social distancing, offering hand sanitizer everywhere. Some rides and restaurants were closed, but we had the best day ever!

Absolutely adore this place! Universal Parks are definitely my theme park of choice in Orlando area. Harry Potter world is just incredible, especially Diagonal Alley that’s in this specific park. It’s jaw-dropping, literally feels like you’ve been teleported into the movie. The Escape to Gringotts ride is a great ride too. The Mummy and Rip Ride Rockit are my other favorites, just great classic roller coasters with a little added touch. Men in Black is fun to get a change of pace and go shoot down some aliens. There are a bunch of fun virtual rides like the Minion ride, Transformers, Fast and Furious, Simpsons, Shrek and more. The ET ride, hidden at the way back is super cute too and a great one for the kiddos. They also have constant shows being performed and different movie characters walking around taking pictures and interacting with people. Covid-wise I feel that they have done a great job being organized and taking needed measures. If you aren’t wearing your mask properly they are sure to politely correct you. Social distancing in lines and on rides they make sure to separate each party. They also have “U Rest” areas where you can go sit and take your mask off and get a break from it, I think that’s super considerate and I definitely used those areas a few times in my visits. I just love Universal, even though everything is overpriced (like all theme parks) the experience is always worth it and such a great time.

Loads of fun but nothing fun comes cheap. Expect to spend lots on food, parking and hotels but there is nothing like a family vacation here. The different rides are fun for young and old. Our group ranged from age 6 to 50 and there was something for everyone.

My first impression is that they nailed it the organization of the New Normal. Always keeping an eye on the sanitization and correct cleanliness. And a special mention to the kindness and joyfullnes of all the personnel. Awesome job! Specially coming from a frequent traveller of theme parks.

Great experience during Covid! Mandatory hand sanitization and mask wearing. 6 ft lines werent the best, but manageable. And we were still able to have a fun time!

First time visit to this theme park, for me and the kids. Fun rides. Cool entrainment and shows. Harry Potter and Diagon Alley area was totally immersive with great ride. Didnt see it all today, going back tomorrow. Totally excited about 2nd visit.

Beautiful place. Lots to do. Felt very safe during Covid. They were constantly sanitizing and everyone was masked. Highly recommend.

Wow Universal has come a longggg ways from 2007. As a Florida local Universal and Islands or Adventure would now be my go to place for some thrills. Even with COVID-19 measures all the rides were up and the lines were short. NOTE: download the app and get in the virual lines to get on the ride you want. The two new Harry Potter Rides are great additions and themed it well.

Universal has done a phenomenal job maintaining safety and social distancing during the pandemic. I never once felt anxious about being there and never got sick after visiting! Made me much more confident to go again.

Clean & practicing safety for all its guests & allowing only 1/4 of its normal crowd capacity. No wait times for rides & shows. Everyone wearing masks correctly. Nice that it has areas you can sit without masks while eating or drinking. Overall Our family felt safe.

When I went it was so empty on a weekday due to covid so the longest I waited was many 5 minutes for the rides. Got to see pretty much everything. Get some Butterbeer. Eat a hot lunch. Enjoy live music. And they had the florida resident deal where you buy a day pass and you can go back whenever for the rest of the year!

Universal studios has done a great job keeping people safe during pandemic, making sure everyone wears masks.. The new Bourne show is excellent ...

Middle of the week is the way to go!! Of course, you must wear masks while at the park, but this was a perfect day. Warm but not crazy crowded. The new Bourne Stuntacular was crazy awesome! You can never go wrong with any of the Harry Potter rides. Ate a wonderful lunch at Lombards Seafood Grill. Sat upstairs looking over the water. Overall, just another great day at Universal Orlando!!

I have to say I was really impressed with Universal and their response to Covid-19. It was nice seeing so many people wearing masks. the extended spacing in the queues. Requiring people to sanitize their hands before they enter an attraction. Great work.

We visited Diagon Alley, Knockturn Alley, and the Hogwarts Express. Its definitely a magical place! I cant wait to go back as theres so much to explore. The food at the Leaky Cauldron was fantastic.

Our favourite park! This is a real fairy tale! The best rides! but thats not what I want to say. I want to thank the park staff for returning the phone we lost at the Revenge of the Mummy attraction. returned the next morning! Not broken. Thank you so much! It was just a miracle!

We had the best time of our lives even with COVID everything was beautiful food was great!next year we are staying longer just to go back!!

The best place. Very good on controlling guests on wearing face masks and maintaining Social distance! I was given hand sanitizer on every attraction I’ve been! Good job guys on keeping us(guests) SAFE. Will come back soon.

They are enforcing social distance and safety. Everyone is on the watch making sure masks are worn properly. They are taking temperatures, before entering, and lines are well routed with distance measures followed. I felt safe and comfortable being there.

Universal Studios is a great family vacation idea, however , in the year of Covid, I do feel a bit hesitant about choosing this place. Its heavily crowded, and even though masks are required and theres hand sanitizer almost everywhere, its a hotspot for spread. Be aware.Having said that, you can still have an awesome day and enjoy all the attractions and food places in it. There are marks on the floor almost everywhere to separate people and everything can be ordered online.I would stay away from stores,specially in the Diagon Alley and Hogsmeade area because those are small places and everyone is touching everything. Besides, most things are pricier at the park. Potterheads: no need to break the bank, just buy merch online.Dont assume because theres a pandemic, the park wont be busy, it probably will be either way. More recommendations would be to bring sunscreen, only necessary things (there are lockers available in most attractions) and carry your own sanitizer so that you can be double sure youre staying safe.

Recently went with my mother to the parks we had a blast. The only issue I have are the free lockers. You can barely fit your things in them and you have to pay $2 for bigger locker. And then if your ride malfunctions and your time runs out you have to pay an additional $3!!! Thats insane and flat out gouging the public. If you can go with just your phone, sunglasses and wallet I highly encourage it! Also the refillable cups are insane too. 37$ for separate cups at the hotel AND the parks.

Very clean, very family friendly people and staff, safe covid procedures. Everything is pretty spendy, my favorite ride was the Mummy or Harry Potter

We took my daughter there for the first time! She had a blast. A little disappointed Curious George was closed, as that is one of my daughters favorite characters. But it was still a great experience. The waits in the lines were not too bad and they are taking the right precautions to keep everyone safe. We will definitely be taking her again !!!

Im not one for standing in line for hrs waiting on a 5 minute ride. I suggest spending the extra money for the fast pass if the popular rides are what your in to. If your content with nice exhibits and shows standard tickets will be fine. The park was very clean and doing a great job dealing with covid restrictions. The personal was upbeat starting with the help I received with my pre-paid tickets I had made an error ordering. Plan on spending the hole day if u want to see everything. I think its a bit much for kids under 5 or 6 years old. Overall my 15 year old daughter and i had a great day together.

AMAZING!!This park is so cool. Toothsomes Chocolate Emporium looked really fancy and nice. They had Characters walk around which was really cool. The Big cupcake Milkshake was really bad though. The cupcake tasted like it was frostbite. They were very nice about it and Wash out the cup and let me keep it. The rest of the food was tasted great. All the rides were fun and amazing!! Harry Potter land was absolutely amazing!!! It was so fun and the butter beer was sooo good....( non-alcoholic ). The train was really fun too. Dr. Seuss land was so cute and definitely great for younger kids. They had this place in Dr. Seuss land that made the most amazing cotton candy. Overall this is one of the best theme parks, and I definitely recommend for families.

Best theme park I visted in Florida last year. Would definitely recommend getting the fast track passes. They are quite expensive but well worth it as you can beat the really long queues. You will end up queuing for the really popular rides but the lines will still move way quicker. You should also get the pass that allows you to switch between the two parks so you get to see everything. I thought the Harry Potter rides and areas were particularly amazing but there is lots to do for everyone regardless of your interests.

These guys do a great job taking care of their customers. For families with special health care needs family members they will go out of their way to make you feel welcome and make your vacation easier. They have trained their team members well to recognize and assist families with challenges. I thought Disney was the only ones that really did this, but these guys went a step above Disney to help us out. I was very impressed. We will be back!

Just switched from being a Disney Pass family to Universal. Closer to our home no parking issues, more suitable rides as our kids have gotten older 8 and 5. All of the virtual rides are awesome. Everything Harry Potter is unmatched. You have to see it to believe it.

Best place of all times!!! Covid-19 measures are amazing. I always thought Universal was clean but its amazing now. Im a major germ-a-phobe and I feel safer here. I still bring clorox wipes and sanitizer with me.The holiday Tribute Store is amazing. They have ornaments that you cant find at the other Christmas stores throughout the park. Oh and a blast from the past they have Jaws ornaments .The Macy Parade balloons also have a great set up. Although we did miss the parade we were able to have an up close and personal with the balloons and the floats. We were also able to have a photo with Santa Clause.We had a great time as usual. This is our 21 year visiting and it never gets old.

Place is amazing for all ages, I loved it. I will rate this above than the one in LA. Too many options to dine in.Very friendly staff, we had to use their medical facility for feeding our infant and thanks to the staff for making it very comfortable for us. They provided a separate room.

Well this is my first visit ever ! and I am so happy to be able to see this with my own eyes! best thing in the world

Universal Studios Post Covid-19 was different to say the most...wearing mask while walking the park was some what of a challenge but the attractions NEVER fail to please. Harry Porter World was a very nice addition though cluttered more than the rest of the park the shops and ice cream were A plus!!!! Daughter and I have the Premium Pass so we will probably be here twice a month going into our cooler months and once rainy days are done. Got rained on a little but the long waits for the rides gave much appreciated reprieve.

As a small child there was probably nothing bigger for me than amusement parks. That changed over the years and now I have to say it doesnt knock me off my feet anymore. Its fun for a while, but somehow youre too old for it.

The magic is real at Universal Studios and Island’s of Adventure! Just went again and no matter how many times I go with my daughter, we fall in love with the parks again. We could easily spend all of our time in just The Wizarding World. My daughter is 11 and in a wheelchair and she is able to get on every ride with me transferring her. No other theme park we have been to offers as many accessible rides for her age group. We will continue to return time and time again. Wish it wasn’t as pricey as it is but it’s always worth the visit.

Never been here prior to Covid so dont know if any thing is missing but we mainly chose to come to avoid bigger crowds and the heat. Covid precautions were satisfactory. I wouldnt say it wasnt crowded because wait times were still high on Thanksgiving day. Missed a few of the popular rides due to high wait times but enjoyed the rest of the park. Felt a little more open and less crowded than Islands of adventure. More chill and less thrill rides.

Our family had a great time visiting Universal Parks in Orlando! They did a great job keeping everyone safe (COVID response) and providing fun for all.

There are not enough words to describe how cool this place is. Just go. Best time ever!

The best place in the world. Daniel at the front gate with his 12 voices was a blast. Keep doing the good work, you guys rock. My boys ages 8 and 15 give you guys two thumbs up.

Even with small crowds you cannot see/ride/do everything in one day. My kiddo was mostly interested in all things wizarding (I did manage to get her on a few other rides,) and we still did not have time for a majority of the parks. (We did the 1 day 2 park passes.) It’s amazing how much there is to do. We definitely need to go back for a couple days, but she was super happy to visit all the Harry Potter things.

Highly recommended if you enjoy how movies are made and what happens behind the scenes. Even as an adult, it brings a set of child-like emotions with all the nostalgia with the attractions, shows and rides. Note, these were taken pre-COVID!

Even with covid restrictions my family and I are having fun. There are some restrictions that we havent dealt with before, and even so I am glad i brought my family. Lines move fast and rides are super fun.

My son had a couple meltdowns. I felt they could have more Autism/sensory friendly things to offer, but all in all it was pretty magical! The wizarding world of Harry Potter awe factor was way up there. They had alot of fun! They enjoyed casting spells and meeting characters on their podiums.

I rate this place a 4 because it´s not their fault it´s just that my dad lost his job while we were on vacation here so it was hard but we were still able to enjoy it! The rides were amazing my family agreed that The Harry Potter Vr ride was the best one the food was amazing our favorite was the Italian one and it did rain sometimes but it would go right back to sunny We are planning to go again after covid so we can enjoy ourselves for real this time! The souvenirs are a little pricey but overall LOVED THIS PLACE! we came in like November so when it was time to leave we were all so sad because it was freezing back in Wisconsin so yes Diffidently recommended!

It’s properly managed comparing the number of guests it serves daily. It’s a lifetime experience and one should visit atleast once. Rides are really a fun. Especially Harry potter and Simpsons ride. Don’t think Simpsons ride is a easy one. You will like it for sure and remember it always.

Best day this year so far! We went yesterday, 9/6/2020. I took my 14 year old son, 6 year old daughter, and 3 year old son. This was their first time. We all had an equally great time. My little guy even got to ride 10 rides which I didn’t think was possible at Universal Studios, and loved every one especially Harry Potter. All my kids in unison said it’s way better than Disney! Posted wait times were overstated. We never waited for any ride for more than 25 minutes and it goes by so fast. One of my concerns was that we would not be able to ride the Harry Potter ride which was part of the Virtual Line rides, and we didn’t have express passes. I kept checking throughout the day for times to return to no avail. I already gave up on riding it, and was really disappointed, and we were getting ready to leave when they opened up the stand by queue!!! I was SO HAPPY even though the wait was close to 2 hours long. I didn’t care. I was sure it was worth it. However we didn’t have to wait even 5 minutes because we were one of the lucky few that got pulled out of the line by a Harry Potter angel named MIRANDA and taken right up to the ride by a “secret passage” with an elevator, and when we got to the boarding area we were the first and only ones there and at my daughters request got to ride in the first row! I cannot in words describe the gratitude I felt and actually cried after we got off the ride because I was so touched by Miranda’s actions and her interactions with my kids. She said she’s taking us a secret way because my 3 year old had the cutest mask on and kept it on the whole time with no complaints. I will forever be grateful for this experience that not only made my whole day, but our whole trip! Because of this we still had time to ride the minions ride and shop at gift shops. The only reason for 4 stars is because our dining experience was less than perfect. We got to the Krusty Burger at 2pm and did not get our food until 3:43pm. And that was after sitting down at our assigned table with a number for over 20 minutes, at which point I had to ask an associate more than once to please check on our order which was placed over and hour ago. With 2 young kids that act like they haven’t eaten in months, while watching everyone around them eat, it was not a pleasant and relaxing lunch that I anticipated. And upon arriving at Krusty Burger, first thing we did was use the Universal FL mobile app to place our order, however, it did not seem to make a difference. Other than, 5 stars all the way!! I am now seriously considering season passes as we live in Palm Beach County and I can totally see coming here at least once a month, and definitely for special events.

During covid-19 prepare to take a sanitize bath sanitize the rails as you wait in line hand sanitizer as youre in line sanitizer all over the 3D glasses make sure to wipe them off or you will get sanitizer in your eyes sanitizer as you get on the ride they sanitize the seats and the arm bars so youll have sanitizer on your clothes and covid-19 Parking

Not enough things to do for the price. Its nice without the crowds but over priced.UPDATE:After reading the response and someone elses review I feel the need to put more out there.So, yes the staff is great. Absolutely awesome as a matter of fact. Everyone wore and of they didnt were told quick to put one on.My deal is this for over $100 per person you should get $100 worth of entertainment and the rides to back it up.Over half of the rides and shows are closed or at least it felt that way.Water ski show - closedFast & furious - closedAnd othersAll I am saying is this: many other places have reopend with parts closed due to the pandemic.Almost all of them give a big discount because of that.Dont get me wrong with only about 25% of the park occupied it was almost like you rented out the park by yourself or so my wife stated.Great job everyone that works there. I am also happy that people are back to work there and we have not heard of anyone sick from here or getting patrons sick.All in all great

Well marked social distancing, 2 dimensional. Universal crew constantly remind guests to keep their face coverings on, mouth and nose. Hand sanitizer at every turn. Well done Universal!

We really enjoyed our time at Islands of Adventure! I am a bigger guy so I could not ride most of the thrill rides. Luckily I was at least able to ride the wet rides and 4d. I thought safety was good at the park. There was the periodic reminder to those around us to put the mask on correctly but all seemed cordial as needed. What we liked were the u-rest sites. These areas allowed masks to come off even without eating or drinking but as long as you maintained social distancing.

Amazing place to have some real fun with your friends and family.

No worry about covid-19, they got you covered! While on the park, they make you stay 6 feet apart between parties, using your mask at all times (except while eating but just when sitting down so you dont walk around without your mask and in u rest zones that you can take your mask off safely), and they provide you with hand sanitizer before each ride.

Halloween Horror Nights in 2019 was amazing and I cant wait to go again! I definitely recommend the Park to Park pass, totally worth it. The most exhilarating and intense roller coasters were Rip Ride Rockit and The Incredible Hulk; the motion simulation rides were awesome and mind boggling I dont know how else to describe them! Volcano Bay is by far the coolest water park Ive ever been to, it seriously has it all. 10/10 WILL GO AGAIN!

We had a wonderful day here. Despite the holiday, crowds were not as terrible as we had expected. Once inside the park the majority of guests abided by the face mask and social distancing guidelines accordingly, we only encountered two instances concerning face masks and the Team Mbrs were totally on top of it. The Team Mbrs were also super helpful and friendly throughout the busy labor day.

Great place to visit, but the long lines destroy the fun, the food is less than average, and the price is high. The express pass is to expensive, and the wait times are to long. We love the rides at universal, but because the pandemic, it just wasent as memorable and fun as in the past.

It was an awesome experience. Definitely a must do. The new Harry Potter world is an amazing experience.

Weve been coming here for 5 years and it is always a great time. Even during covid. The staff is all in, especially during Halloween. They are very friendly and often remember you. Highly recommended

First time visitor review: On Friday, October 16, 2020 I took an Uber to Universal and I arrived at 9:30 am. I am so glad I did as there was a bit of a line up to enter the park (via regular vehicles) and Uber was able to by pass it all. To my surprise there was already ALOT of park goers in attendance. It took 5 minutes to pass though the temperature check line and it took over 20 minutes to weave through the walkways and dormant people movers as we were guided from one side of the parkade to the other in order to get to the security/bag check. When I finally made it into the park or City Walk as it’s called I saw numerous restaurants/stores like Bubba Gump, Starbucks, Billabong, Moe’s Southwest Grill, Cinnabon etc. After I passed through the initial “restaurant row” area I immediately turned to the right and made my way over the bridge to Universal Studios. I had bought my ticket on-line and printed it off at home thus I immediately entered the park after my ticket was scanned. I walked up and down the streets, and viewed a few of the gift shops. I stopped at Mel’s Drive-In where I mobile ordered (used the Universal’s App) a chocolate milkshake to help cool off (all the staff there were great). Once I left Mel’s I saw a Transformer down the alley to the left, Scooby Doo and the gang were in front of Mel’s and then I saw a Sponge Bob float drove by. My first ride was the E.T. Adventure and I must say that I enjoyed that very much. One of the things I noticed that Universal does well is that they provided covered waiting areas for customers as they make their way towards the front of the line. It was nice to have a break from the hot sun, as well there was fans overhead in the waiting line area and water fountains, pure genius, thank you. Once I got into the actual E.T. building I saw old prints of the original movie (talk about a flashback) and then once I got into the belly of the building I was suddenly transported into the woods and in no time at all I was riding a bike with E.T. in the basket going through the woods and then through town. It really was a very enjoyable ride and I was pleasantly surprised at how much I enjoyed it. After the ride ended I walked through the attached gift shop and saw all the cool items available for purchase plus they had two really neat photo opportunities which brought back memories of when I was a child and I watch that movie for the first time. I meandered through the rest of that area and noticed that most of the little kiddie rides (Curious George, Barney etc.) were closed. From there I made my way over the bridge to Diagon Alley and I enjoyed the creativity that went into that. All the Harry Potter stores and restaurants were amazing and the creativity that went into all those buildings is unbelievable. I decided to take the train from Universal Studios to the Islands of Adventures; however, as neat as the train and train car were I am not sure the 80 minute wait to get on the train at noon was worth the 5 minute train ride (blaming COVID-19). Next I went on the Kong ride, Universal provided an indoors waiting area which was cool in temperature and again they had water fountains. The vehicle we rode in initially made me feel excited that an adventure awaited but mostly it was just a 3-D video that played, it wasn’t my sort of thing; however, others might enjoy that.The Cat in the Hat rides were fun, colorful and fast moving but I couldn’t help but see numerous areas that needed some paint touched up and some modifications. In more than one area I saw some electrical cord sticking out, numerous scrape marks, and faded paint etc., most young children wont pick up on this and the ride is geared towards them so I can overlook this a little bit but overall I think Universal could spend a little bit of time and money refreshing this area. Overall my time at Universal was pleasant and I was glad I was able to experience it.

This place is great i would totally recommend the Hagrids motorcycle! in my opinion best ride there! best park ever has a good selection of food and drinks! i give 5 star!

Its universal,....its awesome! Although, the other park Adventure Island is WAY better! The Harry Potter, MIB and Transformer rides were the best. Unfortunately Fast & Furious was TERRIBLE! Mummy could have been better. Still a great time!

The rides are great, looks like they closed the one that really sucked (fast and the furious)! Definitely do the two park pass for Islands of Adventures and Universal Studios. Ride the Hogwarts Express from one to the other, it’s super cool. Universal Studios has move toward the virtual rides with movie screens instead of animatronics, which we don’t like. Islands of Adventures has the real rides. Overall a great experience! They do a lot of ticket specials for multiple days.

Having a good time. Great rides. Rating for COVID safety was not impressive. Observed hundreds of people improperly wearing their masks, walking while eating and drinking with masks down or wearing masks under their chins. No employees were correcting the behavior. Bring your own hand sanitizer because while cast members would give you a small squirt before you went into a ride, very little was otherwise available.

Great place to go on vacation. They do have the refill stations for drinks. But the food is not all that and the prices are ridiculous. Its a long walk, dress comfortable and in the summer its unbelievably hot. With kids you want to make sure you purchase tickets that dont require waiting. Trust me, there is not enough time in the day. If I could do it all over again I would stay at the hotel with a theme water park pool area and go only to the studios part. But they do have a boardwalk at the park and it looks pretty live at night.

Universal studios is reliable one of the best places for family fun and great food and entertainment!

Our experience here could not have been more spectacular! On our first morning, we happened to meet some of the Universal Execs (even Bill Davis himself!), and they could not have been nicer! Upon learning that it was my and my friends first time to Wizarding World of Harry Potter, they offered free Butterbeer, and even set up lunch for us at the Leaky Cauldron!My friend and I were so starstruck and grateful, we could barely speak. My only regret is that we didnt get a picture with Mr. Davis, that would have been really cool.Even without that happening, the trip would have been fantastic. There wasnt much in the way of crowds, so you didnt have to wait long. All of the staff were so nice and helpful, especially the gentleman running Madam Malkins in the afternoon of Friday, 08/28. I feel so bad that I cant remember his name to thank him personally, but he was absolutely amazing!All of the staff members and crew at the parks were also very careful about observing safety protocols with COVID-19, which was very appreciated! You guys rock, and I cant wait to come back!Best regards,Brittney Annabel Stewart

Fun stuff they are making the best of the pandemic since you have to wear the mask the whole time. No grinch musical show this year sadly but I understand this year has been a rough one for everyone.

Had a great time. Rides were great! Would rate 5 stars but I think all amusement parks are way overpriced. Also, in order to see all of the Harry Potter attractions you need a 2 park pass. That seems like such a money grab. But the park was super fun.

Great day in the parks. Masks and social distancing required, but thats perfectly okay with me. The revenge of the tooth fairy haunted house was pretty cool!

Absolutely love Universal studios. Especially in this covid era, we just went there this weekend and were really impressed with the safety protocols they put in. Cant recommend them enough for a family or a couple or friend vacation, whatever youre in need of. Tickets are a bit pricey, especially if youre not a Florida resident, but thats how it sort of is with these theme parks and resorts.

Absolutely love universal after our Disney trip which was a complete nightmare I hesitated making another trip to another amusement park like this. However our time there was so amazing we ended up getting annual passes. They have a little bit to work out still opening since the shut down but overall they’ve handled things very well. Stay very professional. Parks are always clean. 98% of the staff are always friendly and helpful. We love universal. We even had a ton of fun with my toddler. Which I was worried about.But they have so much to do for all agesI feel after reading some other recent reviews I should add some more info. I visited in June and again in August at the bringing of the reopening and further in. Both times I stayed on site. Staff was always informative and helpful. Even those who do not know an answer will help get you one. Everyone had masks. Rarely did I see anyone with it even below their nose. Which they staff stayed on top of to a rather annoying extent if you ask some. If you properly use their app you have no issues with any rides being virtual aside from the new ride which should be expected anywhere.

Super awesome the best in covid safety that you will find anywhere. We had a great time and felt very safe during our entire experience. Thank you Universal!!

It is a nice family place especially during this pandemic they are on top of those people not wearing their mask. It is nice to be able to go and enjoy family time.

We were hesitant due to Covid 19 and being in Florida, we were VERY impressed at their precautions. You could NOT enter park without be screened and temperature taken. Social distancing was enforced and entry to every attraction one was given hand disinfectant. Also, masks were REQUIRED everywhere. People complied! That being said, it was a blast, Marvel, Harry Potter (the rides were more intense then expected), Jurassic Park. Our first visit really impressed us in all aspects.

Got to give it huge kudos for being open during these times so that people can have a life and get out of their home. Have been fortunate enough to take the family here a number of times whether living nearby or across the country. It definitely takes the butt of universal California.

Why are you guys not open late at night? Especially in the month of December its the best time of year you guys could be open until 10:00 or 11:00 p.m. so annual-pass holders and tourist can see the Christmas lights at night especially whoville/Grinch. Be a little more like DISNEY with their extended hours!

The customer service was unacceptable. We were treated with a lot of aggression and hostility. The focus was less on fun/happiness and more about masks and sanitizing your hands. It ruined the park experience. It was only open until 5. SOCIAL DISTANCING AND COMPLIANCE rules made it impossible to get through the park and enjoy all the rides. There simply wasnt enough time to get through both parks in that amount of time. The price for that kind of treatment and early closing time is ROBBERY. WE WILL NEVER GO AGAIN. WE will also tell everyone we know to never go. Sad, this was our FAVORITE place to go for the last 27 years. Not anymore.

Always a fun time! Just need to get here earlier!

When you get in, they check your temperature and put a bracelet on you like they already took your temperature, then pass by where you get checked if you carry something in your pockets and just, you go into the park. To go around some stores and throw pictures at you with the universal globe, you dont have to pay for free. He only wears sunblock because its too hot. Its very good.

The rides were hella dope! Employees were definitely on top of the CDC guidelines to keep everyone safe! Overall great experience!!!!

I cant imagine being packed in like sardines like the pre-Covid days after visiting the park with all the Covid restrictions in place! Great use of cleaning methods, social distancing and limiting attendance. Great ride options for all family members, good variety of shops and dining open and read to help you. Would highly recommend going during Covid restrictions, probably not as high of reccomendation during non-Covid times unless you planned really well and got a smoking hot deal on express passes.

I honestly can’t say enough good things about this park. Actually both parks. We never felt crowded, it is remarkable how well they are able to keep the social distancing but make it feel as normal as possible. The parks were so clean and everyone was there to help make the day better. Great job Universal franchise. Such an enjoyable day!

I have to admit it, this is my second home. Even during this Pandemic the cast members go above and beyond. And the only thing that you can love more then the Mouse is Marvels Island of Adventure. Even with a back injury and requiring special needs/requirements this is the best place to spend time with the whole family, they can hit all the rides and I can entertain myself people watching.

Love it but the rides were long the cat n the hat side awesome brought me memories when i took my kids years ago great memories ty universal

Absolutely loved both parks! We had a 9 day ticket for both Islands of Adventure and Universal Studios during Christmas break so the parks were super busy, but the management was amazing. Everything was super well organized and no chaos.Even though we went on every single ride and did every possible activity from hopping on the Hogwarts train between the two parks to watching the stunt shows etc, we still could have spent more days there. It’s been just nine months from our last visit and we already miss it!

Saturday before Labor Day was a mess. They were definitely over their stated 30% capacity, and staff did not enforce mask or social distancing policy. Money would be wiser spent at Disney.UPDATE: I called Universals customer service. The lady that I spoke too listened to my concerns, and appeared sincerely interested in our experience. After listening and documenting our issues, they gave us an offer to make things right. Thank you, Universal!

Procedures in place to keep you safe from possible covid exposure.. mask monitors throughout the park..hand sanitizer mandatory prior to boarding any rides.Great trip

Dont interupt the magical rides to remind us to put our mask on. I was in ET so enjoying the ride when the music(and the magic) broke, and a strange voice reminded us to put our mask on. All of our masks were already on! So annoying.Times were off on a few rides. Minions was an hour instead of listed 30 minutes because so many express people were let through.Also, tried to get water at walk up vendor at 420, employee stated her water was already locked. The park close at 5, water should be available until closing.Other than these issues, the park was clean and the employees were helpful. We enjoyed the week.

A fun place for the family. However, there is much room for improvement. Rides get delayed often (especially the rollercoasters), temp staff could be more helpful and the app has a few bugs. I would suggest coming in the Autumn to get fully immersed in the Harry Potter experience. Make sure your backpack is small enough to fit in the free lockers or you will be paying 2$ for almost every ride.

We LOVE Universal Studios rollercoasters, 4D rides, and shows. The Hulk is amazing!The staff made sure we were protected during COVID, and all possible distancing and hygiene solutions were in place. Our family felt very safe on rides and dining. Go visit.. Universal has got COVID safety solved.

The park has tried to be good with the covid19 situation. Hand sanitizer just about everywhere. Most of the staff are friendly. Not the best at remembering all the information a guest might want. And have no problem just saying I dont know, allowing you to walk away confused. Their app is a live saver. Refillable cups are worth it so dont forget them.

What can I say?? Its the best of the best.. So much fun! They are doing a great job with the covid-19 Protocols. I feel save. Of course you have to do your part as well. Thank you @Universal Studios Florida. You guys ROCK!!

For the money I paid to enter the park really didnt get to enjoy much. Roller coasters were closed due to weather, then got on the spider-man ride after waiting for over 30min they shut the ride down. Went over to universal and transformer was shut down as well. Didnt really get the chance to do much. Staff was amazing thou and made everything better in a way. Haunted houses wasnt that bad.

Love Universal rating low only as this new virtual line reservation along with fast past make it even more frustrating to get on rides. Currently the lines move along as numbers are lower but still many rides had virtual signs out front that I was told mean its book for tge rest of the day. So in an 8 hour day we managed to get on 4 rides thats quite low for the price of 240. plus to get in.We enjoy walking around in general but please continue to work on developing opportunity to ride more rides for the overall price. My daughter has a season pass so she goes more often but we live too far away to warrant the pass and go once or twice a year. As I have reached those senior years Id even be interested in senior passes maybe.I know covid has hit all industries hard even Universal. Still had an enjoyable day , went to hard rock for lunch, we shopped a little so only complaint is getting into more rides if any way to improve that oveall.