We saw Frozen here at St James and the theatre was amazing. The place is clean, they have many bathroom stalls so the line was never really long. The balcony seats were great we were able to see absolutely everything on stage without obstructions. This theatre was a place I would definitely recommend to others.

O....M.....G. When I saw this magical performance, I could have sworn that I was in a dream world. The theater looks amazing, the Frozen cast were fantastic and the souvenirs look beautiful. It was super funny and I did tear up a little at the end. No spoilers so you have to come and experience it for yourself the way I did. Friendly staff, clean restrooms, and although the prices are up there, it is still worth the spending and not to mention that it is Manhattan were talking about here. I actually came here because my mother surprised me with a ticket to see the show tonight. If I have the chance again, Ill see the show again and again. In my opinion, Im not sure which is better: the show or the actual movie. Thanks, mom!!!!

I came here to watch Frozen with my family. The theatre was very clean and we had center balcony seats. The view was great. We had one row in front of us but you can see from the photos, we could visibly see everything we needed.My children enjoyed the experience. On the same floor are souvenirs making it convenient to get momentos.Bathrooms were well kept and staff were very accommodating/friendly.They provided booster seats for my children. You can choose to use 1 or stack 2 if needed. We used 1 booster seat.

Great overall experience! We were in the partial view on the left balcony in row p seat 31 and 33 and the view was amazing! We could see the entire show clearly with minimal obstruction. The reason for the four stars is the seating is extremely tight. I am 6 feet and my shins were pushing on the seat in front of my the entire time. If you are tall this show may be less than comfortable, but is definitely worth it!

We saw Frozen at this theatre and can say that it was a truly great experience.The venue is located just off Times Square.Its a quaint little theatre that looks steeped in history. Upon entry there is a bar area on your left hand side, access to the theater just beyond that and toilets further ahead just down the stairs. There is also a cloak room available. I didnt get the chance to check if there were more accessible toilets on the same floor.Leading up to the show the bar area can be quite busy, manoeuvring around with young ones can be quite the task Id advise getting there early, but getting your refreshments and then settling into your seats. The staff are great and help out where possible.The theatre itself is well sized, and its not too big or too small, in my opinion its just right for a show. The seats are on an incline so viewing the stage should be OK even if theres someone tall in front of you. The seats are comfortable and the theatre is the right size for a great atmosphere.As for the show itself.... Amazing, the stage allows for some great props that made Frozen a truly spectacular performance. This doesnt come out in the UK till next year, so i had some very jealous nephews and nieces!!All in all, the if you come to New York, you simply have to see a Broadway show. And St. James Theatre is the perfect place to catch a show.I didnt get many decent pictures because it was so busy

This theater was super nice and loved the old aspects of it. The seats were really nice and comfortable compared to a lot of other theaters went have been to. The staff were really nice and answered any questions I had. Plus pair it with Frozen and it makes the perfect recipe!

The theatre was clean and the bathrooms a were clean as well. I as very particular when I use public restrooms. However the seats were pretty small and tight to fit into. It seemed like I was on an economy seat on a flight , the show definitely made up for it and I would highly recommend you see it.

We went to watch Frozen Broadway here! Its such an awesome experience! The show was an hour long and we enjoyed so much. The show was so beautifully acted and stages so well decorated, with lighting and laser arts! Mind blowing! Must go to watch a Broadway here if you can. We took the upper row seats in balcony bit the view was fine, not too far away.

I was there last night to see Frozen on Broadway. I had a really great time! There were staff posted by the doors and stairways to help give directions and answer any questions that people might have. Staff members were also helping people rearrange their seats if they wanted to be closer to their friends and there was space to accommodate them. There was a concession stand on the ground floor as well as the second floor, a small souvenir/gift shop across from the concession stand on the first floor, and the coat check area.

Beautiful theater, staff was very helpful and knowledgable. Snack, beverage stands and bathrooms on each floor which makes it very helpful to corral children! The set design and production of Frozen was outstanding.

The theater was very beautiful and show was AWESOME but my one complaint was is top balcony seating ( were we sat) you can not see actors that good when they are very close to front edge of stage due to children sitting on extra cushions ( leaning over to see)and tall guest sadly you can only hear the actors on certain parts so if the actors were further back a little then viewing from balcony would been much better. BTW one nice thing about sitting up there you can see all the awesome effects in the show. I will definitely come back but think more on seating.

Nice theatre hosting important events, such as the musical Frozen. The only drawback is that the stage is not completely visible from the mezzanine. The personnel was kind and helpful.

I loved seeing Frozen here! The show was amazing of course but strictly speaking about the theatre, the staff was incredible. Security and box office were incredibly friendly under pressure and helped me have an easy experience when my bag (an overnight bag crammed with stuff) was too full to search. They were the kindest people I’ve ever met at a Broadway theatre.The venue is really clean and staff was efficient in cleaning up all the fake snow between performances. They also allow photos in the theatre before the show (and at curtain call) which is amazing, never understood why some places get mad when you photograph the empty stage!

5-stars to the play - I got to experience Frozen on Broadway here. This musical was extremely well done! The cast did an amazing job! The crew did fabulous with the sets and props and timing everything! The 3-stars goes to the architect who designed the seating only for people under 5.5 tall and petite. Its worse than commercial airline seating. If I ever venture back to NYC, I would ensure that my Broadway experience was fulfilled at a different theater.

Frozen was just AWESOME !!! The actors were just wonderful. Their singing & performances deserves only the highest of praise. Everyone is extremely talented! Beyond that, the storyline, settings, the stage and the costumes were simply breathtaking! I think we could watch this play over and over again. It is almost 2.5 hours long but moves so quickly that you dont even realize the time. Hats off to EVERYONE involved!

Small Sears, but thats to be expected at shows like this. We saw frozen here with out kids and all had a great time. There were multiple bars for adults drinks and they had fun kid themed drinks that went with the theme, as well as candy. Every was friendly and kind and pointed us in the right direction it helped us find the restroom it cost check.

Saw Frozen in this theatre. Seating is tight. My husband is 510 and I am only 57 and it felt so tight. But the theatre is beautiful with lots of restroom space.

First time at SJT. We saw Frozen (9 of us). Seating was right, but comfortable. View from balcony was good. Staff very friendly. Close proximity to NY Penn and plenty of eateries in the area to grab a mean pre or post show.

Saw Frozen there last week. The show was fantastic but the St. James needs to consider updates. The seats are narrow and there is little to no leg room. If you have mez or balcony seats there is no elevator to the upper levels. We had 2 people in our party that walk it canes. They offered no substitute seats for these people. So much for NYC LAWS for accessibility. Will not be going back to see shows here in the future. For the price of the tickets it would be nice to have comfortable seating.

Nice venue and good frozen show! Picture are from row N seats 20

Loved celebrating my daughters birthday here! Frozen was incredible!

The theatre security was great. The show was amazing. Family and friends will have a wonderful time.

Saw Frozen here a week ago. We had excellent seats in front and seats were very comfortable. Theater is in great location in Times Square and overall a good experience.

Went to see Frozen with my 3 young nieces. They loved the play! I thought it was really good as well. The theater was clean, well organized and the staff was very friendly. The part that left me in awe though was after the snow. My brother accidentally broke the tea cup I bought my niece at the show so he reached out to the venue to see if he would be able to purchase a replacement. Jim Barry and Brian Busby went above and beyond to help my brother get a replacement. The customer service that they provided was the best I’ve ever seen and is not very common in this day and age. Thank you Jim and Barry for making a little girl very happy. We’ll definitely be back.

We sat in the orchestra section & positives are they have booster cushions available (even for a 5 ft. Tall adult sitting behind a tall man) & the play was excellent! Only negative is the seats are super tight & when sitting in between 2 men its slightly Claustrophobic!

Watch frozen showLove the performanceNice dresss

Nice theater. Small venue. Seats are very cramped so be prepared to not move much and get your seat kicked numerous times during the show.

Frozen the musical = breathtaking spectacle...and Im a 35 yr old m!!!

Loved Frozen! The hottest snow on Broadway.

Actually the musical Frozen is really amazing, the stage design, the characters, great. The staff really took great care of the children who got an extra cushion to be able to see properly. The theater itself is a little old and especially the seats are really tiny. Nevertheless Frozen is worth watching it, so overall a great experience.

It was great!!!! The sets were amazing. The seats are a bit uncomfortable but not too bad.

Beautiful theater, the seats are close together. The show Frozen was spectacular.

Another beautiful theatre. Clearly, the show dictates the theatre you attend,but its nice to see that the theatre is being well maintained.

Beautiful theater, friendly helpful staff, great to watch Frozen here!

An amazing Broadway theater. The ushers were friendly and welcoming. Our seats in the first row mezzanine offered a great view. We will definitely see another performance there.

Oh my gosh... just oh my gosh... so good you have to come here and see a show. Like mind blowing and amazing!

Frozen was an amazing show. The effects and soundtrack were beautiful. My kids (6& 8) loved it. Ask for a booster seat (extra cushion) for little ones seated in the orchestra section so they can see over the adults seated in the rows in front of them.

We saw Frozen - The musical in the St. James Theatre. It was a great evening. We saw wonderful performances by the singers and dancers, and the theatre provides the ambiance.

Saw Frozen here. If possible avoid the seats to the edges. When they say partial view it means that 50% of the stage is unavailable. Show was decent overall

Loved it! Good view even from the back rows. Watched frozen and it was just amazing!

My experience would have been phenomenal if it weren’t for the security coming into the theatre. The security person was very rude to my daughter and I. This upset me very much. I spent a lot of money to take my daughter to see Frozen. I feel the way we were treated made our experience less than it should have been. I myself will not go back to this theatre after experiencing this. The house manager was apologetic and so nice when I asked to s speak to someone. The staff was very nice as well. However, the way I was spoken to by the security person made the occasion that was suppose to be great (my daughter’s first broadway show) to an unpleasant one. The play was really great, but my experience from the start left me uneasy and shocked. I really hope they don’t keep this person or take him away from the security line.

The theatre is really nice and Frozen is a great show.

I saw Frozen and it was an epic event. Its a smaller theater, but well worth the price of a seat. I had as much enjoyment seeing young kids dressed like princesses with wide open eyes. Thanks to their parents for sharing this with them, they will never forget it. Either will I.....

The show was great but the seating not so great. Little leg room, seats small and worst of all people in front blocks. For the entire show I had a head in front of me blocking the stage. For the price you are paying $100+ it isnt worth it for me. The production is amazing dont get me wrong but the poor seating arranging ruined all the good. To wrap it up I left the theater with a neck pain.

Very very cool classic theatre. Great old staircases going up to mezzanine and balcony. Flowed very well. Loved the original tile water fountain.

Went to the theatre to see Frozen on Broadway. The seats are small and a tight fit. If youre on the orchestra level you have to go downstairs to use the restroom. The restrooms were nice and clean. There is no elevator located inside of the theatre.

The theater was fine. Although the intermission may not be long enough to wait in line and get into the restroom, particularly for women. Frozen on Broadway was terrific. The performers were great and they added just the right amount of variation from the original movie.

The show was amazing and the staff was helpful. The seats are very cramped and because Frozen is showing, youre going to be up and down a lot with the kids going back and forth. Lower Mezzanine is the best, Row M and forward doesnt get affected by the overhang.

I was actually really amazed to walk In the theater were my favorite movie birdman was filmed . Our seats were all the way up to the ceiling. Was a little creeped out about it . Seats were very small was very high . But actually was a good view for the show . The show was frozen . It was top notch great show worth the money. Lead singer Elsa fantastic performance . Spectacular performance by all actors . Wish I was in front row . Over all great Broadway play

OMG! Frozen on Broadway was so beautiful! The show makes you feel like a kid again! I was so so exited during the whole show.With the musical I u de ratios that Ana is the real star she does so much for her sister and her kingdom!Would love to watch it again!!!

Very nice theatre with very cramped seats. In comparison American airlines has luxery seating. Now as to the play. It was quite incredible. Very much worth the cramped seats. The way the seats are arranged visually speaking I cant imagine theres a bad seat anywhere. No need to pay the big bucks to sit a few rows closer. I would attend another show there without hesitation. Be sure to check your coat for comfort and dont book the balcony if you have any difficulty walking up many stairs as I do and I did.

Seating space was very good, security was great helping direct and make sure all were safe. Frozen was a wonderfully performed show by all involved in the production.

Beautiful theater and amazing staff. They were on top of people using their phones during the performance. They were knowledgeable and we loved that there was staff coming around with beverages and snacks (to buy) instead of having to wait in line.

Great theatre! We saw Frozen with discounted tickets from TKTS and had awesome seats. We sat in the left orchestra section row H seats 5 and 7. Great view, not too close. Show was awesome as well! This is a picture of the view (no zoom).

Very nice theater and great play. Frozen was spectacular.

The show was ok, but the special effects, lighting, and costumes were great. Either way my 10 year old had a great time at her first Broadway show!

Historic, clean and well organized. Easy in and out.

Nice, small theater - saw Frozen. If you are not tall bring a booster - one member of our party could only “hear” the show. Good show except for the flesh colored bodysuits which were meant to make the cast look naked. Several children near me thought they were naked and there was no convincing them otherwise for the rest of the show - very distracting. It would have been awesome if they had left out that very un-Disney and unnecessary scene.

Good show, only issue is, the seats are so close together, and Im 59 with no leg room, my legs/knees were paining me the entire show. But its still worth going, wonderful place. PLEASE make sure soon as the show is over, RUN .... because the crowd... cant walk.

Great spot for a show. Frozen was well-done. Get there a little early as a line forms to get in.

The theater is quite beautiful and decorated inside even though on the pictures it doesn’t seem. The musical frozen was magical

Clean, well lighted, large lobby. Large and clean ladies room for 25 patrons at a time! Friendly staff, well stocked theatre bar. Production was flawless! Seats are comfortable with reasonable leg room. Includes a mezzanine. Seats are proportional to stage size and distance. Frozen production (Disneys property) allows patrons to be seated 50 minutes before the curtain time. Sound is quite loud at certain times. Overall pleasant experience and atmosphere

Frozen was awesome. Better than the movie. Nit recommended for young children as they are too young to appreciate.Overheard a child asking the parent what time end.

Venue is lovely. If you have kids, then taking them to frozen would be a great idea.Glad I went to see it, but did not enjoy it as much as some of the other shows weve seen.

I really like the small stage and Frozen was incredible. Its good they announce beforehand that there is no singing as its not a singalong. Elsa was casted perfectly. The reason for 3 stars is due to the seats. They really are miserable. Im 510 and my knees were on the back of the seats in front of me during the entire show. Acoustics were great in the theatre.

I was there to see frozen. This was my first time and i had gotten a seat at the entrance at door 2 it reminded me of sitting in coach on a small plane NO KNEE SPACE especially if you have bad knees, however my dear sweet usher a gentleman whom I should have gotten his name who I told about my bad left knee informed me there was some empty seats to left where I can straighten out my left leg .Oh boy I was do happy felt like I got the exit seat on a bigger plane. Warning if your tall or have bad knees be careful of which seats you pick. That being said I plan on going back again to see Frozen and am going to try to get that seat again, and thank you sir who worked on 12/11/19, hopefully when I go back he might be working that day to thank him again.

I love Frozen that I’ve seen it three times! I really love that they have cups with soft drinks!

This is talking about the theater itself and no the show... it is small.. hallways, stairs, seats! Im over 6ft and i was lucky to seat in corner seat and was able to spread my knees on the sides, overweight people was having a challenge but the important part, the stage was small too. 25 actors in motion and that stage was overcrowded.

Went to see frozen here and this place was awesome. The set up the structure and location are great. Recommend it

The seating was excellent - comfortable , clean and in good repair. The facilities were some.of the best kept on Broadway and the ac kept the environment extremely comfortable throughout the evening. Attention to detail wa exactly.i what one should expect when having an evening out to see a show. I was proud to attend Frozen with my Granddaughter and provide this house as her introduction to a Broadway experience. Well done!

Absolutely beautiful. It was awesome. Frozen is a great Broadway musical not just for kids. Scenery is great. Sven is amazing. Loaf is funny. I recommend you see it

The seats in First Mezzanine are a little to close together.No leg room for tall person. If your on the heavy side the seat maybe small. Event was GREAT.

Amazing show! I loved every moment of it. We even got the autographs at the end.

This is a really comfortable theatre. Seats are nice and its very compact. We saw Frozen and had a great time.

Saw Frozen with my Nieces. Sets were amazing. They had so much fun.

Very elegant and cozy theatre, and frozen was awesome for sure!

Great Theater, and Frozen Musical was Amazing ️

Loved the show. The theatre was quite lovely. The seats were a bit uncomfortable but otherwise everything else was perfect.

The Frozen play was excellent. The theatre horrible. Seating is too crammed and your knees are damaged by the seat in front of you. Uncomfortable. For the prices they have you pay maybe they need to invest in removing those old antiquated seats and just put in chairs.1st and Last time going here

Great venue, but very disrupted performance because of the lack of oversight on the audience. Rudeness abounds.Cell phone use from the adults (distracting light from screen) and children who werent controlled by their parents (not the venues fault but more reminders from them would help curtail the problem).Its understandable that it was an attractive show for children (Frozen) so Id expect a better behaved audience for other performances. The show was incredible because of the performers and made even better by the outstanding special effects... How DID that dress disappear during Elsas song!?!Overall, this was an amazing show that was only marred by the rudeness (ignorance?) of other audience members - - but completely MAGICAL on its own!

Nice theatre. No elevator and balcony seats have a poor view of the stage.

Went there to see Frozen. The theater is a nice venue. There isnt much leg space between the seats thou

Had a blast seeing the play Frozen. It was truly magical. Very plush and comfortable seats. The performance is a much see. It took my breath away. The shops were well displayed and plenty of snack options. Alcoholic beverages are expensive but all drinks except water come with a commemorative cup. Bathrooms were clean and not a long wait. Glad there were plenty. A great night for my husband and I.

This was my first Broadway show and I loved it. We had no issues seeing the stage. The staff was helpful and the seats were great.

Beautiful theater, very ornate and majestic as a Broadway theater should. For Frozen, we had front row seats. I will advise you from getting so close as it is very VERY close to the stage. No room for your legs and smoke used as an effect came offstage directly into our eyes. Not so fun. That aside, the performance was excellent.

Very nice place, comfortable seats and I nice bar. Everything was very organized and fast.

Cast is amazing. The kid actors playing Young Anna and Young Elsa especially - really stole the show imo.

The play was really fun ! Excellent!The seats are too small and Im not a big guy... no leg room, arms squished in ...made it difficult to get thru the second act. Also in row A you are a bit low and miss anything happening on the stage floor other than that the show was amazing and fun!

It was amazing seeing Frozen there with my daughter she loved it and the cast was willing to sign autographs which made her happy.

Just saw Frozen! It was amazing!! Great theater. You will enjoy

Very good seats. Not a bad seat in the house

My first ever time at a broadway show and it was fantastic. Great theatre great show Frozen and was just around the corner from where we were staying whilst visiting NYC

It was my first experience watching musical in Broadway. Usually I dont like films musical. But this show is something different. It ft like I was watching the real movie from stage. It was something unbelievable and 200% worth of time and money. I will probably go and watch another show next time. All actors, their voice and act was professional. The stage, costumes I really love everythingAnd I will never forget that experience.

The theater is beautiful. FROZEN (although not exactly the same as the movie) was magnificent! Disney knows how to keep magic alive in hearts of all ages including mine. This show is not to be missed.

Great show, kids loved it. $5 for a bottle of water, and $6 for a lollipop? Insane.

Quaint, cozy theater near the times square district. Friendly workers. The performance was unbelievably fantastic. The performers were amazing. Leaves little wonder why frozen sells out every performance. A must see to truly appreciate!

I loved this theater so much! I went to see Frozen and it was my first musical that Ive seen and I was jaw dropping.

It was very easy to get in and find our seats.

Not a bad seat in the house. Effects are amazing, service was expensive but very good. Only down sides is the very small size of the bathrooms especially for a Broadway theatre.

Clean and easy to navigate. Multiple restrooms. But very hard to see parts of the stage over peoples heads in the balcony.