Wow what a great place to take the kids. All of the employees was friendly and they welcome me and my family. The one person that stood out the most was Dani. She worked at the cafe. She took orders and prepared the food with a smile and joy. She never folded under pressure despite being on her own throughout the night. The food was great and the service was better. Dani took pride in her job. My recommendations is not only should she get a raise but she should become a manager. I look forward to not only returning with my kids but also become a member thanks in large part to Dani. Keep up the good work.

We had a ball today!!! The kiddos were out of school and we had time off work, so, it worked out perfectly! Im very pleased to say we felt very safe coming to Urban Air. Everyone wore masks and they even shut down the stations periodically to to clean. Very pleased indeed!!!

Definitely will go here again! I recommend bringing your kids or friends to come and hang out at Urban Air. There was one worker, Adrianna, who helped and explained the process with enthusiasm. Very fitting worker for a place such as Urban Air. Im glad they have someone like her in their team. Urban Air has numerous of activities so dont worry about being bored. There were so many activities that I wasnt able to do them all! So I will be returning soon! The food was pretty good as well and definitely worth the money. Try this place out! Im recommending this place to everyone!

I visited urban air with my family today and we had a great time! There is tons of things to do and for a great price. All of the employees were very welcoming and friendly. Will definitely be visiting again!

5 Star during the week! Two star on the weekends(Way to crowded). We have the monthly membership and we love it. Its a great value for a weekly visit for the little one to burn off some steam. Staff are generally friendly most of the time. The main issue is the pizza which seems to be undercooked at least every other visit. Overall, worth the money and we think the concept is just awesome for a 4yr to perhaps 10year old. Adults, of course can have fun.

Its a great place!! Lots to see and do... and the best indoor theme park Ive seen. BUT... in the now world of Covid, I was very uncomfortable being here. They DO take your temperature at the door and their staff wear masks, but thats where the safety ends. This place was PACKED (Sat evening)... no way to social distance. And 2/3 of the guests here were NOT wearing a mask at all!! And no one enforcing it. I found a corner to sit in until my party was ready to go... and hope & pray this super spreader environment has mercy on me. I will not be back anytime soon.

We had a blast today at Urban Air! All of the staff were very helpful with directing us where to go and how to get started since it was our first time there. The kids loved the bumper cars and go karts! I recommend this place for anyone looking for somewhere to take their family or friends on a weekend.

Your employee MO was AMAZING! He was so vibrant and kind but most of all very patient with my son and his friend who both have special needs. He did countless things to make sure they were having the time of their lives and FAR beyond his job duties. Most of all you could just tell he was enjoying his job and he definitely made my sons day. I hope that Urban Air values Mo for all he is worth!!

This park was insanely clean! The customer service was exceptional and tops all other parks I have traveled to. Very safe and my brothers and I enjoyed it so much. I will definitely be returning because Urban Air has earned my money. Thank you, Urban Air!!!!

My son and I attended a birthday party being thrown here on Saturday evening. First time visitors and while there was truly so much fun to be had, the precautions being taken because of Covid were not enough. Id say 75% of guests were NOT wearing masks. There was a temp and mask check at the door but once inside the masks were off without reprimand. They did sanitize with some kind of fogger machine about every 15 minutes. We will be back but when its not so busy. Ill be looking into their capacity limits as well because I truly believe the place was over its occupancy limit.

Very nice location, me and my kids had a wonderful time. Adriana was very helpful and kind to the kids which is very comforting to a parent. Atmosphere was welcoming, whole family had a blast. We will be back again

Sydney was great checking us in, she was very polite & very patient with my husband. She helped us check in fast & informed us about all the deals going on & the passes.The place overall was fun & very clean. There was a lady going around wiping all the tables off & making sure everything was clean. Even when I was sitting at the table she asked me if she could wipe it again. Which was very nice of her. Great place. My family & I will be back.

Jasmine was our party host back in October and she was amazing!! She made sure that everyone was taken care of and rearranged some things around for the kids, since some of them arrived late. Everyone was able to participate in everything and had a blast!!!

We went for a birthday party and my preteen kids had a blast! They were a little bruised up and sore the next couple days but they said they want to go back. Was a little pricey but if you get the platinum they can do everything they have there. Our host Brittany for the party was amazing and made sure we had everything we needed and kept us on time for everything. It got pretty crowed toward the end of the day so I do recommend doing partys early in the day.

Adrianna was extremely helpful and overall an amazing worker ! My family absolutely loved her and her positive attitude and I would definitely come back to see her soon! Thank you sweetheart for the best first experience :)

If i could give this place 6 starts i would. For starters i love how they check temperatures and require face mask right now. The staff are very attentive and polite the entire time there. My daughters party was today and the manager or GM Scott was present and he was just as active as the party host. That says a lot about a business. He can get in and get dirty even in his position. Our host today was Jordan and she was just as amazing. The kids loved her. She was polite and always had a smile. This was our first time here but our kids loved it and we will definitely be back. The prices are a little high, but i mean considering what they offer, it makes sense. I really hope this business does well and stays open, this is a nice addition for our city outside some of the other not as equipped family centers.Great Job Urban Air!!

Loads of fun for the grandkids! Decent snack bar offerings. A nice way to spend an afternoon for entertainment, exercise and expelling some pent up energy!

Great service, very clean, and takes the COVID-19 pandemic very seriously, fun for all ages, and great food. Will definitely be returning at least twice a month.

I recently came here to hang with a few friends. This place is amazing to spend time with friends and/or family. My friends and I got assisted by an individual named Adrianna. She was very friendly and helped out with anything we needed! Overall I enjoyed myself 10/10!

Definitely would go there again. Adrianna was super awesome and was super helpful especially for my first time being there :). had a lot of fun and i’m definitely going to make a trip again.

Great place and even greater experience! Very friendly employees and fun for the whole family, me and my family are definitely going to become members.

An amazing place for people of all ages very loving workers and very clean atmosphere will be going again. Oh and the managers are all amazing

Kids had a great time and the drinks were good best place in the area for your kids to have a good time while you watch sport games the staff is also amazing

The go carts are really fast and the kids had a lot of fun thanks to the managers Scott and Cameron and thanks to some workers like tanner and David

A lot of fun. Highly suggest. Loved Tanner and Maddie

Great place to watch some sport games and get good food while the kids are having fun very stress free time

My family and I visited the park a few days ago we were welcomed by friendly staff and had a great time

I brought my son here for his 10th birthday 9/5 The lines moved quickly and the kids had a BLAST. Sydney (Mgmt) was curious and genuinely cared that we had an great experience and let me know about coming attractions! I purchased a FAMILY MONTHLY MEMBERSHIP. Well definitely be back.

Shawn was a very patient and lovable character when it comes to handling and caring for the kids he was very amazing with engaging and keeping the environment interesting and fun had a great time!! Such a beautiful soul

There are so many different attractions, for ALL ages. The food isnt the best but the staff are very friendly. It is a great way for my children to get rid of some energy while getting plenty of exercise.

We came here for my girlfriends nieces 3rd birthday, and it was amazing. Our party host, Tanner, was fantastic. I highly recommend this place.

Yo this place deserves 10 stars! It’s so fun, I had no idea it had a whole go kart track either! There’s so many cool trampoline events like dunking a basketball, or playing dodgeball in a big arena. There’s a cool obstacle course that makes you feel like your in ninja warrior The staff is also very friendly and attentive. Thanks to the owner for opening this place up, incredible design.

I went today and it was a blast if I could give 100 stars I would! I totally recommend everyone coming to this one it’s the best! ️

We had a great time at urbanized aire the go carts crew was really nice and the cafe had great food thanks to the manager Maddie

My nephews had a great time on the trampolines and the workers were very nice including tanner, Maddie, Cameron and David

This has been an awesome experience. Compared to other jump zone facilities, Urban Air Adventures is the best in the city. My daughters thoroughly enjoyed themselves. #Shoutout to Sydney and the entire #UrbanAirTeam

Urban Air is great. They made sure it was clean, the food was great, and the employees were very friendly.

Cameron is the best employee EVER! She was very helpful. It was very clean and i appreciate how organized Urban Air is. Definitely would recommend coming here!

Staff was super friendly and helpful, and the rotation of attractions flowed well as they closed some for intermittent sanitizing. Kids had a blast, parents had fun too! Thanks for a great afternoon

My son enjoys playing there and when we leave he is ready to for bed and l also love how the staff keeps the place looking nice and clean.

This was my first time visiting Urban Air and I had the time of my life. The host was amazing and was so helpful to my party. Alot of people kept stopping me and telling me that they had Mo for their event and he was great. Hes a rockstar. If youre debating whether or not to book at Urban Air two words Do IT and be sure to ask for Mo!!!!!!!

Lots of fun! My 10 year old and I had a blast! We had the Ultimate pass and the the Parent pass is 50% off. That is a great saving to partake in everything! Flip Mode, Ziplining, jumping, ...... ok everything is so much fun!!! We will be back! We sure got our physical activity in for the day as well! #winwin

My first time at urban air was yesterday and i’m from georgia and we were greeted by a young lady named adrianna. She was very kind and helped navigate our way to great experience

This place was amazing especially the staff that took care of my family and even cared for my 3 children that we’re running around the park. Very good experience.

Oct 23rd . I lost my phone in here . They found it and i came and got it back on the 25th . Manager and Staff was super cool trying to help me find it the day of my loss . Clean Safe and Fun place 4 All .

It is lots of fun for kids and adults!Must go !Must have fun

Mo is so Awesome!! Great customer service!! Very professional and kept a smile at all times. He needs a RAISE!!

The actual park is great! So many fun things to do!In a Pre Covid-19 world, I would rate 5 stars.However, the overall capacity made me super nervous. So soany people! It was especially disheartening to see many staff not wearing a mask properly or not at all. I really felt that we were at a super spreader event. If we had not been there for a birthday party, we would have left.

Kenyiatta , latavia they were great they help us check in , explained everything in details gave us nice wonderful experience I would definitely recommend coming to urban air.

Its fun theres a lot of things to do my favorite is the Sky Coaster its a zip line around the park besides that its like most of the other Trampoline Park.

Had my sons birthday party here today and he had a wonderful time. They took care of everything we needed and to top it off they are taking extra precautions to sanitize and clean everything!

First time here and son had a blast!!! Will definitely be back!! Kept very clean and staff was very friendly!!! Great icees!

This place is CLEAN and well ran! I always have a great time and they have stepped up and added additional cleaning. The go carts are fast! The beer is good! The employees are very polite!

The attractions are fun. I wish it had more trampoline options for toddlers though. A little bit too crowded on sunday.

First the staff was rude the food was overpriced and no masks and 5 people cost 112 for just jumping it was a waste

We came for a birthday party and are leaving with a membership. The facility is pretty big and they make use of all the space with lots of different features. Good for kids 4+ but even our 3 year old had plenty to do. The price is pretty reasonable compared to the other tampoline parks around and offers a greater variety of things to do. If you like trampoline parks or have someone who does it is definitely worth checking out, it has a lot more to off plus no arcade for your kids to pester you to play.

Maddie, Collin, David, Scott, Adam, Tanner, and Cameron are the best workers ever at this place. Easily a 5-star review, I will come here twice a week just to hang out with their staff.

Maddie, Collin, David, Scott, Adam, tanner, Revson, and Cameron are the best workers and there supper nice and make me feel Like I’m the king and there supper respectful to everyone and they make me feel a lot better.

Clean, well-kept indoor trampoline + Adventure park offering Ninja parkour obstacle course, skyrail flying, go-carts, swirling bumper car chairs, climbing walls with counterweight belay system, giant Q-tip battles, indoor playground for under 10yo, treetop Obstacle course, virtual reality, duck-duck-dodge, dodge ball, antigravity super jump, more trampolines, and a lovely cafe. Cafe offers pizza, carrots, pretzels, chips, icecream, popcorn, nachos.. icees. Beer. Nice.The temperature inside is always refreshing. The Cafe is always clean and orderly. Manager Jesse is polite and intuitive. It is good to support an American business. Cameron, Sydney, and Sierra are always cheerful, alert, and pleasantly conversational.Because Urban Air has been an Open and safe space throughout the insanity of Covid, we will maintain our memberships for the duration of our time in Jacksonville. They have our business and vocal loyalty as long as we are here.We enjoy the diversity of patrons as well as the diversity of activities. This is a fun space to meet humanity, There is something almost magical about this Urban Air. We are grateful to have found it.God bless America.

Great place for family and friends to gather to take their kids to enjoy. The food service was terrible due to the extended wait and it was cold once we received it thats the only reason this received 4stars in my book.

It’s good for all ages because it has a little something for everybody....Play area for toddlers, trampolines for bigger kids, go carts, and zip lines. They sell beer that’ll hit you for about $5 or $6 a can but everything else is pretty reasonably priced. It’s a good way to keep the kids active.

My kids love this place!!! We have the monthly membership which is actually a great deal it comes with a free slice of pizza and popcorn, But I must say the pizza is ALWAYS under cooked. The dough isn’t cooked all the way through each time we go I have to return the pizza at least 2 times before receiving a slice that is completely cooked. Management is always super nice but they say there is nothing that they can do about it. So other than the pizza issue. We actually really do love it here.

So much fun and amazing staff! Also very clean.

5 start review to Adam on the go carts tonight! Pizza was amazing, the staff was friendly from the start. Adam hooked up the go carts to make them that much more enjoyable! My family and friends will definitely return here! Make sure you see Adam on the track! 5 stars buddy ️

The worst place ever to take your kids. They only care for the people that have events there. We waited almost 1 hour in line for the go karts and they gave priority to the folks with planned event. Dont waste your money on this place.

Had a great time! Plenty of activities for the kiddos!

This place is fun for my 5 year old and 4 year old. They love coming here. And the prices are very good, a great value. 5 y/o and under is only $5.99 per child for evey ride all day long. After a few trips we did the $17.49 per month membership. The Sky Ride is not open today and the popcorn machine is broke

When we first walked in I noticed the line was extremely long ,but the place looked fun and colorful, so I was excited! But, the manager came over and asked us to move to the machine to check out since we were paying with a card. I asked if the place offered a military discount and to my surprise they do, “YAY!!!” When I get to the register the cashier was annoyed, she tried to get me to go to the machine to check out, to which I replied the manager told me to come here for my military discount!” She mumbled “that ain’t gonna work, and I ain’t fightin’ with it.” I said “excuse me are you having a bad day? Do you need a break?” I understand employees get overwhelmed but don’t take it out on the customers because you don’t know how to input the military discount, which I later found out that was her problem! Everyone around me noticed her attitude, a woman behind me said under her breath” what’s her problem?!” I think the cashiers need to be people friendly and understand that they set the tone and are the first impression when someone walks in, and maybe open to registers with people; after all, you are just opening so let us talk to a real person to understand the amazing options that this place offers! Now let me get to why I gave this place 4stars!This place has it all! If you get a bad cashier experience like I did, DONT LEAVE! Stay and enjoy this adventure park, you won’t be disappointed! This place is great for children of all ages! The trampolines are fun because there’s so many different activities that happen around the trampolines, it’s not just a regular jump trampoline. Also, the twisting bumper cars are THE BEST! My 12 year old LOVED the virtual reality and the go carts!We paid $30 for socks and the platinum package! This place has THE BEST military discount, to think I was almost denied my military discount from the grouchy cashier! If it weren’t for the grouchy cashier, I would have easily given this place 5***** but because of her attitude and almost denying a milk discount I’m keeping the 4star rating!

We were greeted by friendly staff and great attractions

Great place.. Lots of activities!

Every time I come here the kiddos and I have a great time. The most recent time we went, Liz and Kelsey were amazing! I could not thank them enough for all of their hard work and hospitality - literally. They are the kind of employees that make a business look good.

They have taken fun to the next level and made it unlimited.$18.00 per month per child gets you unlimited access to rock climbing, virtual reality ,go karts bumper cars ,trampoline park dodgeball rope courseand more. They have the Urban Cafe that serves adult beverages. Kids went crazy.

Was a little small with too many attractions and little to no space, and the prices were not in favor of large families. I think prices need to be more competitive with other facilities such as Surge.

For $35 for the Platinum package (plus a couple bucks for socks if you dont already have them), its a pretty good way to allow kids both big and small to burn off excess energy. It could be the best value out there as far as trampoline parks are concerned.

Alot of fun! Definitely recommend even if you dont have kids

Best place in the world if I could givesix stars I would

Cameron Was Great ...Great Customer Service Clean Environment Love This Place

I’m leaving a 3 star because it is extremely overpriced. My son and husband have memberships but when we want to bring our other kids it’s just way too expensive to be able to do anything. The jump area is pretty small in comparison to most places & that’s really all you can do if you don’t pay for the most expensive wrist band.. other than that it’s an okay place. The go karts are probably the most exciting thing that sets this place apart.

Kids enjoyed theirselve but not much for the adults to do

Had birthday party for my nephew here and it was awesome! The kids loved it!

I have been to Urban Air a few times but this time really stood out and made me and my son feel very welcome. My son has been wanting to do the rock climbing but has been scared also. When approaching this area a young lady name Ceani was so gentle and kind with him. She explained how it went and how cool it was and just her tone and kindness I believe made him feel secure because for the 1st time he did it and had a blast. He and I were both proud. She is amazing and I hope to continue to see her when at Urban Air

So much fun! The cafe adds a great touch! The staff seemed very focused on making everyone happy even during the busy time. Even the cleanliness seemed to be kept up well. The food is great and there are drinks for us grown ups too!

Not a lot of trampolines for being a trampoline park. Lots of other options of stuff to do for all ages though. Marshalls could be a little more involved to help keep from becoming a mad house.

Best place for kids in jax ️️Hands down️

It was alot of fun. But too crowded during the pandemic

Brianna was AMAZING! she was very attentive and we enjoyed having her! we had a great time and will def be back! we all left talking about getting a membership there. even the 4 adults in our party jumped and had a wonderful time!

Bought a platinum membership for the whole family (five of us)! And have been enjoying the experience ever since! Staff is great and accommodating. Special Thanks to Luis Garcia for making our stay memorable!

Great for kids to play. Need to really improve the cafe.

I visited Urban air, adventurer Scott and his team are amazing Scott went over and above to make sure that I was taken care of. He even checked on me and my family throughout the visit. I joined the membership activate awesomeness because of his generosity and kind nature towards me and my family. he really knew his stuff. The second time I visit, he remember my name which shows me that he tries to cater to all that visits the park and not just blow them off. Which gives a personal experience this place is truly an adventure you will have so much fun there and at a reasonable price the only thing I would recommend is security for the children and parents to make sure that a child belong to that parent and not some stranger. And when you purchase the membership you also get a card that allows you to eat for free get an entree a snack and a side and the second thing that I would also recommend for the members it should not be a limit to you can order off the menu with your card especially if it come with membership perks

I was completely overwhelmed when I first walked in! There is so much going on here go-karts, wall climbing, bumper cars and much much more!! We were there for my grandsons 5th birthday party and I dont think I saw the smile leave his face the entire time. It was a great afternoon full of jumping and spinning and laughing, it was a great place to celebrate and have fun in an air conditioned space that had plenty for the kids to do.

Such a fun place. Very clean, super friendly staff, so much to do! Ni-Ni was our party host, and my whole family just loved her! She went above and beyond to make my sons birthday great and to make the Urban Air experience top -notch! We cant wait to go back, maybe even as a church youth outing. Thanks yall!

Had a great time with my husband and kids today! This was actually our first time bringing the kids and it was a SUCCESS, I wanna point out our host CeAni was really sweet and helpful with my kids they had a blast and thought she was a pretty awesome hostess as did I and my husband!! Cant wait to come back we will be coming back to this urban air on Southside blvd! AWESOME EXPERIENCE!!

Scroll down for the updateI bought the membership for both my 7 and 9 year old. Its been a year and weve only gone five times because everytime we did we left in tears. The membership lies about picking a snack, you only get popcorn. The website said you get to pick your snack. I talk to jne of the owners and they said well thats not what we do. The staff is rude to the kids and has made my children cry. Go to Surge at regency instead. Urban air is just not a good place. Its too small and too crowded. The staff also would stop and tell us that we couldnt flip or jump off walls, so I spoke to a manager and they said we could, but then didnt relay it to the staff so we got scolded by them. Do not go here, and do not buy the membership.Update* I have tried to cancel three times now. I have now been emailed two different prices for cancelation by based on my account one $75 and another two days later $85.customer service says they can see both but have no explanation of where the two prices came from. I finally tracked down a customer service number through Facebook complaints. Destiny, with corporate customer service, placed me on hold for 5 minutes and said a manager would not come to the phone, no matter how long I wait. So I have a complaint and a manager refused to speak with me. After Destiny sent my info to the proper department, I then received an email in my interests is obtaining a membership. What is wrong with this company?

It was quite fun!! I had the time of my life. The guy that was wearing the (grey) spider man costume was the best. You should give him a raise! He is so nice..sorry I cant provide info about his name! I never got it. But yeah, I loved the place it was great!! Ill most definitely come back more when i get the chance :)

My family and I visited the very first day of opening saturday 13 , after the covid 19. It was cleaned , the staff well knowledge and kind and they are putting safety first, every certain time they will let us know its time to disinfect and there is someone specifically assign to sanitize the whole place. Its safe to visit.

A lot to do for older kids, it would be better if they had more trampoline areas for younger kids.

Wall to Wall kids having a good time.

Great place! Wish there was more for littles but luckily it wasnt too crowded when we were there so my little girl had a ton of fun! Thank you to Riley for helping my girl have her best time ever!! He is absolutely wonderful with the kids!!

The staff was horrible the food was over cooked and still too cold and staff is rude and ill mannered the young woman im guessing she was the manager which she was the only one with a blue shirt didnt want to change our wristbands time because we made a reservation but we had to stand in a long line.

My boys ages 8 through 16 loved it!