I have an excellent experience with this hotel! It has complete amenities, well-equipped, and the air conditioning was suitable. Also, the TV shows that I want to watch was on the channel. The comfort room was clean, and the water supply was enough. Even the food was good and delicious. I greatly loved my stay in their hotel last month. Till next vacation!

This hotel does not have a speck of dirt, in any crevise, corner , or shelf. Dust , not even a bunny anyplace. I think back , they probably didnt change a thing, I stayed here 5 years ago.And I remember commenting then. This property is SPOTLESS!

We book a room here usually each year. Perfect location just off Union Square and easy access to great shopping both extreme high end clothes and jewelry but also budget items in small stores next door to glitz and glamour. Chinatown Gate is two blocks away for a whole day of fob items of all styles and cultures in a 10 block area. Find a bargain or endure a long sales pitch by store owners who always say they are going out of business. Rarely do they leave.. Chinese food can be authentic but usually upstairs off the main streets. Always watch for locals going upstairs and speaking Mandarin. . I love the intrigue. Have FUN !!

Aloha! Excellent and beautiful hotel near the heart of San Francisco. Next to Union square and walking distance to the metron. Love love!!! The only negative is the poor design of the shower.

The staff members here are always so welcoming and kind. Comfortable beds, large rooms, great location near Union Square.

Booked for a long weekend theater getaway. Was able to check in early and explore day of arrival. Location is great - a short block from union square, and the immediate area is pretty safe. Room was very large, modern and fresh. Bedding was top notch and very comfortable. Central room ac kept things comfy. Not as Uber-lux ostentatious as some of the big names, or quaint quirkiness of the nearby boutiques in older buildings, no staff drama... just a very nice , roomy and comfy home base for our stay.

The room was very comfortable for our family of three. The downtown location was very convenient and we enjoyed walking to most of our destinations. There was no noise even though we were in the heart of the city. The Concierge, Pam, was very welcoming and helpful. Our stay was like home away from home and I would highly recommend!

Stayed here for 6 nights the last week of Feb for a business trip. Almost changed my reservation after reading some of the reviews but I am glad I did not. For context I stay in SF for a week or two every year for business and have stayed in many hotels in the area.Room was clean, good size, and quite. I was in room 1019 - it did not face the street so it was quite for a hotel room in the city. Bed was comfortable, air condition was great to have. Wifi was ok - not great but got the job done. Workout room was not impressive but it was enough - just wished it opened earlier than 6:30am. As others mentioned I was unable to check in until 3pm though that was not a big deal for me.I did not have a problem with the timeshare pressure many others have mentioned. Room was serviced each day. I will definately stay here again.On a side note - SF around Union Sq and Moscone continues to decline. Homelessness, begging, trash, human waste on the sidewalks, etc is out of control. Never saw any law enforcement my entire stay but was accosted almost daily as I walked through the city.

Positive: Location and cleanliness Negative: No restaurant

The Donatello was wonderful and we enjoyed our stay. Union square has it all. There was more bustle to the Downtown Atmosphere than we were expecting We felt safe to venture with our young daughters during the day. We dined at the on-site Italian Restaurant our first night and found the portion sizes to be disappointing in comparison to the price.

Rooms are very spacious, comfortable, and include a small refrigerator with a freezer compartment here at this hotel thats located near Union Square. A concierge is on duty during daytime hours, available to provide a plethora of good local options, as well as a serious pitch to sell you on joining the hotel loyalty program that sounds like a timeshare. If youre a country mouse, you probably wont like the fact that you can hear ambient traffic and other street noise, but thats what happens when you stay in a major city. Instead of complaining, enjoy the city views from your large windows.

Gorgeously decorated for Christmas, centrally located for activities and the staff goes above and beyond. We had carolers in the front lobby the night we checked in with a complementary hot cocoa bar and champagne. Not a lot of children here, but we have not been made to feel anything less than welcome.

The location is perfect. Centrally located to most everywhere either walking or public transportation. The kitchenette is nice as well. We thought the bathroom was too small to negotiate two people. There was no exhaust fan in the bathroom either.

The Donatello is a good property. Many of the units in the building are condos or timeshares and the elevators only take you to a portion of rooms that are converted for hotel use. The rooms are good size (especially by SF standards) and the bed was comfortable. The location is also good. I was a little taken back when at check-in I was asked if I was single, it just seemed like an odd question. The only negatives were the water pressure in the shower is pretty low and housekeeping knocks on your door even with the Do not disturb sign out. Apparently they want to clean anyway on your checkout day. They asked if they could clean and I said yes as soon as I check out (it was before noon). Overall a good stay though.

The Donatello is a stylish boutique hotel in the heart of Union Square where upscale restaurants, craft cocktail bars and high fashion designer houses all are located in downtown San Francisco for your pleasure. The very attentive staff at The Donatello are there to greet you from the time you arrive until the moment you depart. Love.... Love... Love The Donatello Hotel.

This hotel was amazing! The largest room Ive ever had in SF. A King size bed! The jucuzzi is so fun. It was a wonderful experience!

Outstanding value for money , didnt expect this hotel to be as good as it was. Rooms were huge very clean , beds were so comfortable even the pull out bed had a proper mattress.Staff were very professional and helpful . Large flat screen TV, coffee maker, microwave, fridge , hairdryer, iron , plenty of fresh towels . The shower was very fancy and huge .The room I had was for 3 of us we had so much room.We used the gym and jacuzzi ,yes they are small but done the job, plenty of extra towels in the spa section if required .Private parking available ,24hrs for $35 . They also kept our bags for the day free of charge.Location is perfect 2 min walk to Union square.I read so many different reviews about this hotel prior to booking some good and some bad ,but 100% I would recommend this premises . I was very impressed , great value for money.

Nice hotel overall. The king room was big with a twin sofa bed as well. The club on the top floor was nice with the lemon water and coffee available all day. The workout room, locker room, sauna and hot tub up there were also very nice. They have a full size coffee pot in the room, unfortunately they only left coffee to use the first night and housekeeping never replaced it so we had to go to the club level to get coffee every other morning.

Great hotel! Customer service is phenomenal. Our TV didnt work and they promptly fixed it the next morning. Bathroom is stocked with plenty of towels and washcloths but tight.

The Donatello was the perfect location for our weeks stay in San Francisco. Close to all modes of transportation, lots of restaurants and shopping nearby too! The room was pleasantly large with a comfortable king bed, sofa bed, bar area with sink and refrigerator (stocked with two plates, bowls, cups, cutlery and wine glasses), microwave and coffee maker. Only downside was that it was dark so had to have the lights on. As others stated you could easily hear the outside noises from the street but we eventually got used to it. After all this is downtown SF! A very nice feature of the hotel was the rooftop club house. Here you could access the gym, sauna and very small hot tub. Coffee, tea and water was always available. The indoor/outdoor sitting space was very nice. We often finished our day with a bottle of wine on the outdoor patio.Staff were always friendly with top notch service. We were on a timeshare exchange but didn’t feel pressured to go to a timeshare presentation at the nearby Canterbury. Warning it is a LOT longer than the 90 mins that they say it is. We were there from 8-12 and didn’t ask many questions. We received a free breakfast and $100 in select restaurant coupons.All in all we had an enjoyable stay at the Donatello.

Friendly staff. Great location. Spacious room. Comfy bed. What more can you ask for!

Nicely decorated, clean, centrally located, friendly and professional service.. All good

Very nice, rooms great. Staff very helpful. Celebrated my 65th birthday on 11/15. Got card, balloons+bottle wine+chocolates from staff. Had no idea how bad homeless population is in San Francisco. The area smelled so bad while walking around. Not only from homeless, dogs urinating+feces. Pretty much a disgrace to the area. North shore was very nice +public transportation too.

The only thing lacking was hot water from the taps. However, they did have hot water for the shower. The rooftop patio is outstanding.

The Donatello consistently delivers comfort with style. Almost impossible to enter the hotel lobby without someone welcoming you back. Very quiet, very clean. The complimentary Friday wine and cheese party on the top floor is pleasant and friendly. The location so close to Union Square and Chinatown as well as public transportation makes it our favorite place to stay. Did I mention the fridge and microwave as well as a Keurig stocked with both regular and decaffeinated ?

The Donatello is a great option to stay at in San Francisco. I found a room on Airbnb and it was the cheapest, good option in the area. Heres why:1) Rooms: They are spacious and clean. The entire hotel is old, but not in a musty way. The cleaning crew came every day.2) Amenities: Theres a restaurant inside the hotel. On the very top floor is a gym, sauna, and hot tub. Theres also morning coffee, a lounge, and amazing rooftop with beautiful views of the city.3) Service: The staff were consistently helpful and friendly.4) Location: Its in the Financial District close to many great neighborhoods like Chinatown and Telegraph Hill.

Great location, walkable to many sites. Big room that had mini kitchen. Nice and helpful,staff

This hotel has excellent location and friendly staff. Room are big and comfortable.

Nice hotel. Centrally located. Stayed in a studio had a kitchenette. Make sure to go to rooftop balcony for amazing view and nice lounge.

Had a great time. Room was very nice. San Francisco is very dirty so won’t be back.

The staff was very helpful and friendly. Good location, large rooms.

Hotel was ok. Good location if you want to be in downtown. Negatives are as follows:1 - Upon check in we were directed straight to the concierge who tried to sell us a 90 minute talk the next day for a timeshare to Wyndham resorts. Not a great start. 2 - The parking. They don’t tell you that it is only valet parking available at approx. £50 per night (depending on the exchange rate). No self parking option is available. The issue isn’t necessarily the price, which is only £10 more than parking in the city) its the fact that they 1) don’t tell you before hand. I think the cost should be added to the room rate so it’s not a hidden charge, but then people may not stay because they’d be more expensive than other hotels. I felt duped. 3 - Tea and coffee are in the room in day 1, but they aren’t replenished during the stay. 4 - Our room was not made up and the sheets weren’t changed during our 3 night trip. As I say at the start, best thing is the hotels location if you want to be in downtown. It’s a 40 minute walk to pier 39, but it’s a safe easy walk.

Great Hotel! I enjoyed my stay here...very hospitable!

The Donatello HotelHouse keeping didnt clean my room. They just replaced toilet paper and took old towels. I even notified them at 2pm that I was going out and I needed my room clean. When I complained they said they dont clean rooms after 3pm. When I told them I called at 2pm they gave me a blank look and said they would make the bed and give me towels. When I got back again. They had just tossed the blankets and pillows on the bed and left a pile of towels on the dresser. For $350 a night? Small things that kill! Never will stay at the Donatello again. Ive had better service at a motel 6. At least they clean the room for you. I recommend the Marriott. Same area. Much better hotel. Ive worked at a hospital with over 1000 employees for 20 years and pretty much know everyone. Ill make sure I share my experience at the Donatello.

A little run down great price and location. It needs a renovation to update look and feel. Nice big rooms! Staff was friendly! Parking was very convenient

My husband and I travel very often and when in San Francisco, we always choose a different neighborhood than previous visits. We chose The Donatello for its central location to shopping and the downtown area. We cannot rave enough about the hotel and the staff. The hotel room was extremely clean with a well-equipped kitchenette and was spacious enough to accommodate a large couch so the room was quite open and not claustrophobic. The staff ALWAYS greeted patrons with great smiles and genuine happiness. They were very attentive and responded immediately to any requests we made. While the hot tub area and work out areas were perhaps an after thought when refurbishing the hotel, the overwhelming positives of the hotel outweigh these minor inconveniences. That said, my husband and I will choose to stay at The Donatello during our next excursion to San Fran!

A wonderful hotel with an amazing location. Just a block from Union Square.

Very nice and fancy hotel, location is perfect. Lot of space and good facilities in the room. I would just have liked a breakfast in the hotel

We greatly enjoyed our stay at the Donatello! The room was perfect for us and the location worked out very well for us!

Amazing location only one block away from Union Square. Room was very large and we could hear no noise from adjacent rooms.

Nice hotel, downtown SF walking distance to many things if youre up to the hills. Beware the misinformation regarding parking. Although it is a Worldmark, this is NOT the club that offers parking discounts as per the website. Parking is a major expense due to real estate costs in town. Having your own vehicle is a disadvantage. Uber & buses plentiful. Hot tub holds about 4 people. No pool. Rooms are average WM but without full kitchen. Small fridge and Micro with sink. WM beds are always high quality! Small bath--pictured drawers are faux and not usable space.

Outstanding venue. Highly recommend

The concierge Pam located adjacent to the check-in desk is really there to push you to attend the sales pitch for the Wyndham timeshares. This property is mainly available for exchange via RCI or Interval International, but as a timeshare unit, the obligatory sales pitch from the time share salesperson, checking in would have been very quick. I realize that the salesperson has a sales quota, but applying pressure to attend an orientation is not the right thing to do when the travellers have spent much time to get to this destination and may be in need to get to their rooms. They will not take a not interested at this point and continue the pitch when they must realize that their target will probably be a no-show or turn down any offer made.We will return to this hotel, but would be a lot happier if I could somehow bypass Pam at that timeshare sales desk .Give it a break , your aweful recommendations, are outdated, Do you even go out , or even live in San Francisco.

Extremely friendly and professionally courteous. Great location...

Staff is friendly and helpful showing you around town. Parking per night is not included in the stay so its a little expensive being $45 a night. The rooms are ok, looks neat. Windows are super thin so you can hear traffic at night. Pull out couch for another bed. Small fitness room and even smaller hot tub (capacity of 3 and co-ed). Sauna in each of the bathe rooms, lockers available. Nice rooftop views.

Large spacious rooms with all the required amenities. The staff could have been more friendly (although the lady on the Club level was extremely helpful, friendly and kind). We had certain issues at the hotel and the manager’s resolution of offering $100 towards the bill at the expensive hotel restaurant was not adequate. The hotel is in a great location but note that the guests staying at the hotel were mainly elders.

This is a great hotel. Its minutes from....everything in SF. The staff and amenities are great. This is our first time here as a part of the Wyndham family of properties. We asked for a handicap accessible room at thw last minute and they found us one, then sent the concierge running up to the room we had originally been assigned to fetch the welcome goodies they had left there for us. He came panting to the door with them, after offloading our luggage while we were checking in, and took off before I could tip him. The room is larger and much more comfortable than my first apartment. My wife can maneuver her mobility scooter around easily. She could do donuts in the bathroom (she didnt, but I tried it while she was napping). Valet parking only and its 30-45 bucks a day, but its not out of line for the area. We learned a valuable lesson when we went out to dinner, take a taxi or an Uber. We should have left the car like they suggested. Less than a mile away and we spent 1:45 minutes looking for a spot. Finally paid pirate rates at a garage as our reservation was passing. Anyway, this is a great hotel. You should try it.

Centrally located. Rooms are nice. No real hotel bar

Confirming what others have written about the large, clean rooms, comfortable beds. Excellent for a 4 star hotel right in the city.

Highly recommend, spacious room, reasonably equipped, service very good and enjoyed the cheese and wine held every Friday on the roof top

Great hotel and room. Only downside, they tell you that theres a complimentary breakfast, bus tickets as part of your booking. In reality, its a 120 minute presentation pushing you into a timeshare.Not cool at all! They should be upfront with it and not lie about it.

It was a nice stay. I wish the gym had earlier hours, though

Great hospitality. Pretty rooms!

Staff is extraordinarily friendly and focused. Clean and smart right in middle of downtown SF

This is our second time staying here and we really like the convenient location to Union Square and the size of the room.

Great location and big, clean rooms, nice staff but were a bit pushy regarding the time-share discussions. Called & bothered us several times about it.

BEWARE!!! Imagine you have part ownership in a place and one of the employees repeatedly disrespects you over the phone. What would you do? What if despite your fiduciary interest in the place you are powerless to address this person? Well, thats unfortunately the situation for my girlfriend and I when it comes to our interactions with Donny. You see, my girlfriend is a owner in the Wyndham Owners club. She used some points to book a room for Saturday night and then added an additional booking for the following night which, unfortunately, represented a separate booking since it was added after the fact. As shes an owner, naturally, The Donetello team solicited us both to attend their timeshare seminar on Sunday IN EXCHANGE for two days worth of free parking. We check out, and because the bookings were under two different reservations, the clerk applies the comp for only one day and subsequently, we receive a charge for the additional day after weve long departed the hotel. Okay, things happen. This is a reputable hotel so theyll course correct quickly and well be on our way, right? WRONG! My girlfriend calls to remedy the matter and gets Donny on the phone. He says hell look into it and get back to her. He doesnt return her call as promised. Whats worse is that every time she tries to call back, the phone rings indefinitely with no answer. A major hotel not answer their main line? Maybe once or twice, but she attempted several times over multiple days... After her last attempt, she says to me, I wonder if theyre screening calls and recognize my number. She has me call right immediately following... Donny answers in one ring. I try to work with Donny to remedy and he tells me that theres nothing he can do (with a very condescending tone of course). This matter can only be resolved by a supervisor or manager and they wont be back to the hotel until next week. Hmm, so no supervisor or manager for a week at a 4-star hotel? Odd, but okay. Whats more, Donny says that if I want a timely solution to the matter, I need to call back on Monday and ask to speak with manager, Tiffany. I asked why I would need to prompt the solve on this by calling on Monday. Why wouldnt Donny try to work the problem proactively. He said that if I wanted to wait until the matter was resolved after how ever long it would take to run its course, I would not need to call. However, if I wanted a timely resolution I would need to call and instigate the resolution with management. WOW! SERIOUSLY?! An affluent 4+ star hotel and part of the Wyndham brand no less? Why do I have to clean up their clerical error? Why dont they empathize with their customers enough to reassure and resolve? Why would you even let someone with a negative attitude be your main customer touch point? Why? WHY?

The best things about this hotel is the location, close to everything, Lombard, Chinatown, piers, union square. Very clean rooms, especially love the kitchenette inside the room, it has a dish sink, plates, glasses, silverware, fridge and microwave.

Staff was pleasant. Room was very nice. Great location. The restaurant in the hotel Zingari was fantastic and a great surprise. We werent expecting to find such a fine dining experience. Bonus find!

I would like to be able to focus on the wonderful help from the people behind the counter. I would like to say how helpful everyone was. I would like to say that we always returned to a room that was always fresh and welcoming......UNFORTUNATELY, an Apple charging block is missing.... and therefore our focus is on replacing that piece of equipment.

Nice place to stay comfortable bed

My mother said the hotel was nice, a lovely room, but JOE, who seems to work in every area of the hotel was amazing. He got her a cab, recommended a restaurant, and helped my mother with her room when it was unsatisfactory. And while she was waiting for the room to be changed he stayed with my mother and her companions and served wine and hourderves. He helped them with everything with a smile. And when we checked out Jose was a master of all vehicles making sure we could park to pick up their luggage and not get trapped in the parking avenue under the hotel. Anyone that has tried to park in SF knows that Jose is a Master of Vehicles

The service was great, the rooms were very spacious and clean the reason I dont give 5 stars because the noise level was horrible. We were on the nineth floor w our windows towards Post st. It was as if we were on the 1st floor with all the windows open. We heard EVERYTHING FROM EVERYWHERE

Everyone was very helpful, pleasant and willing to help in any way. Our room was clean and large enough for 3. Nice central location.

Great service. Nice room. Good location.

Love the Donatello! The staff is always welcoming and friendly, and remember us by name when we visit. Its really nice to see familiar faces. I really like the new furniture and decor in the lobby and the remodeled Club Donatello rooms are very nice. This is my favorite place to stay in SF.

Great staff, great location

Great rooms, great staff all around. Experience was great except the timeshare seminar. That was horrible.it was enticing to get 30,000 points to be used at other hotels just for listening to the seminar but it ended up being a pressured sales pitch. During the breakfast it was difficult to enjoy the food provided as a sales person was at our table talking. This did not create a relaxing environment. And food was provided on paper plates!!! Not a good thing for such a beautiful hotel. Recommendations: allow all participants to enjoy breakfast, then at a certain time, gather all members into presentation area to hear sales pitch and then as a group, allow participants to see sample room at once. Then assign sales persons to a family to discuss farther. If a family is adamant about not participating, then end discussion and provide points as stated. In fact, I would not provide points to anyone not interested, give them a parting gift bag full of info on program and some discount sales booklet or something. Those who wish to go farther will get the points. And under no circumstances ask for anyones SSN!! When they are clearly not interested!!! The presenter was great, she gave a good presentation and made it fun, but she had to do this over and over again for each group. Not good. Do it once for everyone. The assigned salesman was clearly not too knowledgeable about the program. He kept bringing in seasoned salespersons to explain aspects. Recommend a new salesperson be not left alone. But, he was cordial at first but not versed on how to present info. Not good. This 5 star rating is based on the hotel itself and its staff and not the seminar which again was horrible!!

Good deals to stay here very good location staff very friendly and helpful , The hotel is old world charm with a modern touch great time here

Convenient location a few blocks west of Union Square, expensive parking, has rooftop lounge and spa, good strong WiFi

Great location. Walkable locations to tourist spots.

Loved this hotel

Clean and newly remodeled. Good location.

Very nice timeshare exchange, a deluxe hotel near Union square

Great location, conveniently located close to the union square, a lot of great restaurants, as well as bars and speakeasies. The room itself was pretty spacious and well equipped. It was also well maintained and clean. The staff were very helpful in making sure we had everything we needed as well as giving great recommendations for local eats.

Such friendly staff, amazing big windows and city view, great location

THE PROPERTY WAS EXCEPTIONALLY NOISY EACH OF THE 3 NIGHTS WE STAYED THERE.The property has been remodeled and was nice, but the windows were single pane, I believe, because even on the 7th floor, the noise from people and vehicles kept us awake and woke us in the night.

Great rooms and even better employees than you can imagine. Every single staff member went above and beyond at even the most simple request. We didnt appreciate the unwanted phone calls from the Wyndham sales folks waking us up but we cant even complain cause everything else was fantastic. If you arent use to city noise bring earplugs and a fan and make sure to ask for the parking garage side.

The bed was very comfortable. The coffee upstairs was nice. The internet did not work well with my android phone but staff was very helpful

Love the place

Bell hop is a thief. Do not leave your belongings with them as they feel free to go through it and steal

Room is very nice, comfy bed, and good blackout curtains. Concierge was weirdly aggressive at check-in... Never experienced anything like it. Im here for work and made it very clear that I wont have time to sight see, yet she kept pushing stuff on me. Also asked a lot of weird questions about my marital status, where my wife was, etc. Asked my divorced colleague several times to confirm that she was divorced. That was weird.

We had a corner room and it was lovely. Very spacious and the bed was super comfortable. The staff was friendly and helpful. The location was perfect. Wed definitely recommend the Donatello and would stay here again.

Chipped paint room had a musty smell. Toiler was slow to flush. Location is great one block from Union square. Service overall good but the rooms can be attended to

Excellent location, right near the theater district. Rooms are big, well-appointed, and clean. Staff is very friendly. My wife noted that the fitness room was good, but there was no AC, so it was pretty stuffy.Room rates are typically significantly less than the bigger hotel chains. The free wi-fi is fairly slow, but enough for basic usage (download speeds around 4-5 Mbps).

Feels like home away from home. Everybodys friendly.

Great location close to Union Square and all major attractions, easy access to public transport. Plenty of restaurants and shops nearby.

The hotel itself was nice. The room was fine. The spa is far too small for the size of the hotel.

There were microwave, sink, stemwares, dishes and bowels for food preparation. The room was enough to large and the facilities were nice. And staffs were very friendly. So its been a pleasant stay except noise outside at night.

Great Hotel and very friendly staff who go over and beyond. We arrived well before normal check in time (3pm) but managed to get a room by 12pm thanks to the lovely team at the Donatello. Very close proximity to Union Square, shopping mall, outlets, restaurants and takeaways. Would definitely stay here again.

Amazing hotel, perfectly located in San Fransisco. The room was absolutely gorgeous, meticulously decorated and with a huge bed.

We really enjoyed our stay at the Donatello. The rooms are spacious and are equipped with a mini-fridge, microwave and dishes. The staff was wonderful and helpful and housekeeping did a great job. Three days in a row, housekeeping failed to provide wash clothes when they brought clean towels. THE ONLY reason I mention this is to relate that each time we called Guest Services to request wash clothes, they were brought to us within minutes. Coffee and tea are provided on the Club Level between 6:30am-10:30pm. Each morning I would get coffee and chat with the Concierge. I regret that I failed to get her name because she was delightful - I know she was from the Philippines because she mentioned it during one of our morning talks. She gave great advice about what not to miss when visiting the city. If you stay at the Donatello, be sure to get her insights about things to do.I found out that the Donatello is a time share property and they let non-time share owners book rooms when there is space. If given an opportunity to stay at this great property, it is worth doing so. Do be alerted that you may offered the opportunity to hear a sales pitch regarding time share opportunities.

Clean large room with updated interior finishes. Window oys old tho, if your room is on the steet side, you will hear EVERYTHING the whole night. Great convenient location, close to union square & most tourist spots.

Good location and extremely friendly staff. Felt really welcome .Complimentary tea / coffee round the clock and cloak room facility is very thoughtful

Convenient place! Near union square. Nice ambiance.

Bellmen were absolutely fantastic. Made our stay very enjoyable. They appeared to remember everybody who came through the door. Rooms clean and large. Excellent location. Uber anywhere for a great price. Hotel food good, if not a little pricey.

Recently refurbished rooms. Mine had a great view. Awesome location. Way too expensive but hey, its SF so thats what get.

We always enjoy our stay at the Donatello. The rooms are always clean and comfortable. The staff, every single one, are amazing! They are located near Union square. I would highly recommend staying at the Donatello. You will not be disappointed.

Had a great stay at the Donatello recently. Nice big cozy rooms with tall ceilings and the small kitchenette area with a microwave was a pleasant surprise. Comfy bed, a great relaxing jacuzzi area and exceptional service by a warm and friendly staff.My only complaint is that the windows in the room let in a LOT of noise. I could hear traffic, construction and conversations from passerbys from the street below, especially whenever a show would end in the nearby theater and the crowd would exit it would get quite noisy. Some thicker paned windows would be something id recommend the hotel look into in case of any future renovation. But other than that I had a great stay here :)

Great staff, good size rooms. Good location