Great service from staff. Cool building. Rooms we had were a little small for having young kids but thats how life goes now. Once more things are opened more this location would be really good.

Inn at the Opera is located in the Civic Center area of San Francisco so if youre into the arts this is a convenient place to stay. They have standard amenities and comfortable beds. The service is above average but parking is limited. Overall we had a decent stay and would recommend this place if you are going to see the arts.

This is an old building, so it is a bit run down and the rooms are small. However, the staff is SO nice and helpful, everything is very clean, and the location is fantastic. I didnt hear a sound from other guests while I was in my room. I normally avoid hotels with less than four stars, but this was a great place to stay. I would not hesitate to come back.

Positive: Location and restaurant Negative: Noisey

Love this place! I stay here about twice per year and I love it. The breakfast is great! The rooms are tiny (no matter which one you get, they are all small). The walls are paper thin...if you are on the street side you can hear the noise from the street. I still love this historic inn and love staying here.

Great location for our needs. Like that it has a buffet breakfast, although no cooked eggs, bacon or sausage. Nice that they have coffee and tea available throughout the day. Room and bathroom are ok. Sound travels from other rooms.

The hotel is well maintained. They only have 1 elevator for the whole place. There are stairs next to the elevator but being a 7 story building, the wait for the elevator is worth it although the elevator only holds 4 people. The place has a nice complementary buffet breakfast. The room doesnt have air conditioning but does have a ceiling fan. The heater is a baseboard heater and takes a long time to heat the room. The bed is comfy and there are plenty of pillows. It is conveinently located next to City Hall. Their parking is Valet only and is less expensive than any other garage in the area. I will stay here again. Hope this helps.

I stayed here last week, for the week and thoroughly enjoyed my stay. I didnt know what to expect except a smallish room and little or no kitchen facilities. The room(s) are smallish and there is only a small fridge and micro (similar to an upscale Hampton Inn or Embassy Suites). The continental breakfast each morning exceeded my expectations and was excellent. The service extended by the staff here is also well above average for a property of his type. My only issues and they were small: no paper towels/napkins in the rooms, ice is obtained by going down to the front desk only, there were not back up room amenities like toilet tissue, extra towels, soap, etc. All being said, I hope to stay here again on a future trip SF whenever that might be!

Space was clean, if a little worn around the edges. Complimentary breakfast was satisfying and helpful to get our day started. Quite location, centrally located with easy access to public transportation (or just walking around). Not much to do in the area at night, unless youre there for the music arts center. We had a suite with pull-out sofa bed, which was perfect for our family of three. Overall very convenient.

The hotel was very nice and all of the staff are friendly and helpful. The continental breakfast was nice and a great way to start your day.

Update: After my review, I received contact from management other the comment below. HOWEVER, after I completed my survey for Shell Vacations Club, they contacted me and offered me a refund for my stay. Unfortunately, despite my repeated insistence that a refund was not necessary, their refund was not to my method of payment (my credit card). They applied points to my Shell account. As such, it was not a refund at all AND it invalidated my travel insurance claim, because, as far as they are concerned, I was refunded, even though I have no intention of using those points (lets not forget that point usage also incurs fees). Talk about adding insult to injury! As such, theyve now lost one star in my review.My stay at Inn at the Opera was due to unusual circumstances, so my experience may be a bit unique. I was stuck in San Francisco in mid vacation (on my way to Asia) due to having a salmonella infection, so I was needing to spend more time in the hotel than most people would be. I had needs that probably most would not. With that said...1) The walls are paper-thin. I could hear everything in the next room as well as on the street.2) The bellhop was very nice and accommodating in bringing me ice for my cooler since I needed to bring my own food (initially, I was on a liquid-only diet) and the refrigerator was not large enough for my needs.3) The rest of the staff was not at all accommodating. When I was finally able to eat other food, but not most of what was at the buffet, EXCEPT the eggs that were only offered every other day, they did not make any offer to accommodate me. Also, when I accidentally spilled soup on my duvet (and its cover), the front desk staff acted incredibly put out to help me with the bed when I was feeling incredibly ill and barely able to move. In a nutshell, unlike the bellhop, they showed no empathy.4) When I was rushing to my room, needing the bathroom, my key did not work. The front desks suggestion was for me to use the public bathroom. Needless to say, given my condition, I really didnt want to use the bathroom outside the restaurant and I didnt really think I should need to do since I was paying for a room. I felt his dismissal, when I was clearly in distress, was very insensitive.5) The rooms are very worn out. There are cracks in the tile that make it look like there is hair on the floor of the bathroom. The cabinet was not particularly clean and the sheets were stained.6) Theres no room safe7) Ive seen some complaints about the elevator, but I actually like it. Its actually one of the more quaint features of the hotel.8) While I could not eat the breakfast, it is actually quite a nice spread and would be very nice if I were not ill.If the attitude of the staff could be improved, this would be a nice place to stay, even with the other issues. I think the quaintness makes the other issues something one can overlook. The biggest issue was the staff.

We have stayed at this property before. Staff is wonderful and rooms are great,just needsdkne updating but I would start again anytime.

I really liked the Opera style decor and the unique elevator open door. It was a very pleasant experience and the suite kitchenette was fully equipped with plates, silverware and wine glasses plus more... I was really impressed. Oh and the continental breakfast was in a very nice seating area.

Staff were extremely nice and helfpul. Breakfast was more than adequate. Cookies were a nice touch. Very clean. Within walking distance of a lot of good restaurants. This was my second stay and Ive been pleased both times.Only problem was with the shower controls -- water temperature kept changing and the volume knob fell out.

We stayed here for 1 week and really enjoyed our time here. The free continental breakfasts were good and had a wide variety of offerings including breads, yogurt, fresh fruit, some meats, eggs, muffins and cereal. Starting at 3 pm there was also free cookies, coffee, teas, and water. The staff is the best feature of this hotel. On our first day, we arrived several hours before check-in with the intent of leaving our bags in storage. We started to leave and the bellman came running after us to tell us we could check-in early. Matthew Geiser, one of the guest services associates, was extremely helpful when it came to recommendations for the trip. He even printed out a list of local bars, restaurants, and activities for us to look over that he had created. The hotel itself is within walking distance to several stores, bars, and restaurants as well as the Opera. The only cons were the heater in our room was broken, we only had a small space heater, so our room tended to be cold at night. There also werent a lot of outlets in the room.

Positive: location at the time of my visit Negative: all good but there were fries and ketchup in a my closet when I open it on my arrival time as well, VERY DARN SMALL ROOMS, even for SF I wouldnt call this rooms but cages

Great location; great complimentary breakfast; small but very comfortable rooms

Uncomfortable bed, walls thin (hear everything), shower barely trickles. Left 1 day early to find somewhere else we could get a good nights sleep. Staff was pleasant tough.

We stay here whenever we have sth in downtown SF. Staffs are friendly, walkable to many major places, friendly lovely atmosphere in the hotel!!

People and place great. Rooms could use a bit of a decor update

The best feature of this hotel is the bargain price in a pleasant location. Boutique means old, small rooms and bathrooms, but it was comfortable, perfectly adequate. I would like a small desk and chair for working, which it lacks. The chairs were OK for sitting and reading. Very nice complementary breakfast.

Everything you need is provided in the room. It was amazing.

Great staff, fantastic location and nice breakfast! Accommodations are nice..but dated, butt its my favorite place to stay!

Well-preserved, old but classy inn. No restaurant. (The Swedish one on floor 1 is a separate business. Couldnt sign meal over to my room.) Shower head was only 5 feet high, and I am six feet tall. Had to bend to wash hair. In a quiet neighborhood, with plenty of restaurants nearby. Bed and room were classy.

Good price for SF but definitely not a palace. Great location and really friendly staff. Rooms a bit out of date and 80s looking but warm, clean and fine if you are only use it as a place to sleep and not hangout.

Nice, old-fashioned-style hotel in a central location in San Francisco. Friendly staff and quiet large rooms. Good complimentary breakfast, too.

My wife and I stay here often when we are in the city. Great old property without the pretense of many SF hotels. Do your self a favor and get a one bedroom instead of the standard hotel room....much more comfortable. Rooms on upper floors towards the back are quieter. Breakfast is nice, especially on Sundays. Walking distance to trains, restaurants and bars.

Rooms are a little too small for two people. Free breakfast every morning is a nice treat. Dinner meals are pricey, no American foods offered.

Room was great. Street noise was moderate but otherwise a great stay.

Quaint small hotel in a central location with great restaurants all around.

Ideal location for opera/ballet/symphony and the gem, Herbst Theater. Easy walk to Asian Art Museum. Solicitous staff. Well-cared for Euro-style rooms that show their age a bit, but thats part of the charm.

Very charming place in great location, near our favorite restaurants in San Francisco

I go to Inn at the opera periodically with a friend of mine and have always enjoyed my time there. From the fresh cookies at the front desk everyday at 300 to the free continental breakfast. I find the staff to be friendly and helpful. The close proximity to the Opera house a definite plus.

Beautiful place in the middle of nowhere. A certain recommendation for anyone travelling to Death Valley!

Its a great hotel and close to lots of interesting points. The breakfast is delicious and the service is great.

Location is a little out of the way but apart from that this place is charming. I loved that the lobby smelled of fresh baked cookies every afternoon! Staff were good and breakfast was excellent.

Great Boutique Hotel! Very friendly staff! They made my Birthday week vacation extra special! Thanks!

+ Free breakfast. Hot/cold drinks available during the most part of the day. Small but acceptable room size.- Thin walls and bad isolation could be annoying when you want to have a rest!

Quaint charming hotel with fabulous restaurant.

Pretty nice, old but well maintained !

Amazing location. Considerate staff. Breakfast was delicious.

Tiny room. If you are traveling solo and only staying for a night or two its a nice place. Its quiet, the staff is great, breakfast is included and its in a pretty good area. If youre looking for a room for two people and staying several nights to experience the city you probably will be more comfortable elsewhere. Really, there is not even enough room for two adults to unpack!!

Stayed at this location for 3 nights on a long weekend. Arrived and was greeted by friendly desk staff who checked us in and pointed is to the concierge to get maps of local attractions. Unfortunately this was just an attempt to peddle a time share opportunity which was very disappointing to me. I didnt stay at a hotel to bee posted a time share. Leave that portion of your business model out and this hotel is serviceable in an ever increasingly expensive San Francisco Bay area. Good rooms for the price and centrally located near City Hall.

Right next to the city hall. In a walking distant to many places. 5 stars services, really there to accommodate us. Feels like at home.

Quaint hotel great place to stay if youre going to the Opera House... Watch out for the concierge shes pushy always trying to get you to buy Wyndham timeshares.. All you have to do is give up 90 minutes of your vacation... Thats what I always dreamed of doing on my vacation.

Excellent boutique hotel that was a pleasure to stay in. Friendly service, clean and comfortable rooms, and is convenient to travel around the city easily from its location. Breakfast is a nice accommodation too.

Quaint, old fashion type of stay. Nice continental breakfast daily. Friendly staff. Not the most desirable location at night.

Great hotel in a very convenient location if you are in SF for an event being held in the Civic Centre area. The rooms are definitely on the small side, however this is pretty typical for SF boutique hotels! Very friendly staff and I successfully avoided Timeshare pressure selling tactics that Ive heard others who stayed here have experienced. Only minor gripe is that the water pressure in the shower wasnt amazing, but again to be expected in this kind of hotel.

Room layout takes too much time because the armoire is across the room from the bath. The tiny four person lift is very slow. Stairs are steep. The room was cold and the heat knob does not change that. Most annoying were the two Wyndham promotional agents who worked the lobby and the phones offering a tour of the other Wyndham hotels in the area with bait of a free breakfast, lunch or dinner at one of the other locations. These two were always trying to engage conversation when I had other things on my mind. WiFi sometimes did not offer the log in page.

My daughter and I came to San Francisco for her to attend an audition for The San Francisco ballet. The Inn at The Opera hotel is just steps away from the door to the ballet!The staff is friendly, courteous and helpful.Our room was clean and wellstocked. Although the bed was a little hard for my taste, we had 3 decent nights sleep. I consider the decor vintage or antique. So it is quaint and cozy to me! My daughter’s favorite feature is the vintage elevator with its old time music! She felt every time we entered the elevator we got to step back in time and imagine early 1900 San Francisco!We had a lovely visit! And will definitely stay at Inn at The Opera if we get the chance.Thanks to Kai & Romeo for fixing our tv and VCR! And many thanks to all the wonderful ladies that answered the phone when we got “lost” walking around the city!Blessings to all the staff at Inn at The Opera!

Easy access to sf. Close to city hall, and walking distance to attractions. No air conditioning.

Great hotel! Close to transit, shopping and entertainment. Very friendly staff! Wonderful complimentary continental breakfast! Complimentary cookies in the afternoon with ice water available all day. Concierge on site is knowledgeable and helpful. Would definitely recommend this as a place to stay!

Great buffet in the morning. Room and staff were great.

Tremendous hotel with extreme friendly staff. Right next to the opera (who would have guessed) and to the City Hall. Rooms a bit tiny, but well equiped and clean. Great for exploring the city by foot. Best to go to the Union Square and rent a bike.

Cute, quaint little hotel right by the San Francisco city hall. Small cozy rooms, amazing staff.

Friendly staff, nice breakfast, nice clean rooms...great!!!

Specious and clean room, friendly staff and a terrific location

Fun Hotel to stay in. Love the old school elevator and comfortable feeling we had while on our vacation. Continental Breakfast was yummy and filling. Close to great food and sites.

Close to Performing Arts Center and the Hayes District.

This was our 2nd time staying here. We have thoroughly enjoyed it. Just like we did the 1st time. We were able to plan a longer stay this time. Yay! The staff are always friendly and welcoming. We cant wait to come back and stay here again.

Our room was clean and the bed comfortable. The breakfast was a bit poor. Overall, ok!

Nice, quaint hotel with a spectacular restaurant (Plaj)

Poorly maintained. Paper thin walls. We could hear our neighbor snoring, could hear their TV, and the boards creak while they walked. The bed was hard; not firm and supportive, but hard like sleeping on the floor. The bathroom was beyond out dated, and in need of repairs. As Shell Owners we are angry they would put their name on this property. We booked 2 nights and after a horrible nights sleep only choose to stay one. Very disappointing.

A Hidden gem in San Francisco. Staff is absolutely wonderful, looking forward to our next stay

My wife and I have really enjoyed our stay at the hotel. The only exception is one of the concierge who does her best to make you think its mandatory to go to their free breakfast where they pitch you a time share. She was very rude and not a good representation of the hotel.

Still awesome, great customer service

Super lame... The overnight clerk was rude argumentative and needed a class or two in how to conduct himself in a way that represents not only the Wyndham brand but The Inn At The Opera hotel itself. He smelled like alcohol as well and has no idea how to do his job but yet he wanted on about being there 12 years... Sad way to represent

Nice complimentary breakfast every morning. Its a Boutique hotel, very old fashioned with small rooms, but has lots of character.

Nice rooms, great location, breakfast included. Hard to beat in SF

The key amenity is its location. Minimal accommodations but its great if you are hitting popular parts of the city and or taking public transit.

We knew the room wa going to be small, and we did LOVE the location. But when you check in, they have you sit with this woman for your welcome package who give you a map and then goes on to try to sell you some kind of travel package. It was awful and long. The coffee was not replaced in the room each day nor was the room cleaned, just the bed spread-up.

Price aside it is a nice place to stay in the city. Rooms are comfy, clean and amenities are ample. Located right next to the civic center which is a good central location to be in SF when visiting for recreation or business. Also it is off a street that is usually fairly quiet which is nice.

Beds are Double Size not Queen! We were in San Francisco for our Babymoon. At 31 weeks pregnant, it is hard to sleep as it is and having a large bed was important to me. We booked a queen studio online and were surprised when we arrived to find the bed was very small. The front desk assured us that it was a queen as all the beds in the hotel are the same size. Not satisfied, I got a measuring tape and measured the width of the bed. It was 53 which is the size of a standard DOUBLE BED (Queens are 60). Armed with this new information, I went back down to the front desk and was told that is what we consider a queen. I would not have booked this hotel if I had known they were double beds. It is unacceptable to advertise your rooms as something they are not. Would not recommend unless you are looking for a small room with a double size bed.

Location is in heart of the arts and breakfast is great. Civic Center/UN Plaza is BART stop. Helpful staff.

Its historical building, nice staff, comfortable to stay and the locations is very convenient. Its walking distance to to a lot of places that tourists want to visit.

Such a real nice place to stay.Its just that when you take a shower, theres this weird noise coming out of the shower head when you turn up the water pressure in it. Its so annoying. Probably because they are on water conservation mode. Thats why they put that disturbing noise so you get out of the shower quick. Otherwise overall its a nice and cozy place to stay.

Check in was smooth even though i got there around midnight. I stayed only one night. Room was nicely sized and clean.

Just spent the night here for my birthday. Sweet little room. The European-style facilities were a fun change of pace. Excellent service; the staff was very friendly and accommodating. Lots of cool restaurants and bars in the neighborhood as well.

A great place to stay. Great location next to the opera house and symphony, and delicious coffee on the corner.Room was nice, building was fascinating. Staff was friendly, but the concierge was a bit presumptuous, not sure why she made a couple assumptions about me. I think she mistook me for somebody else. Not a big deal, she was kind.

I didn’t like that when I called in and was asking if they had a room they kept saying they are all sold out even though I saw on Expedia there were rooms, we then came there after booking and stayed in the lobby for almost half hr and they didn’t believe that I paid and were asking if I really booked the room and was also charged $250 deposit because they didn’t believe me and all I needed was a room for 4 hrs

Well run quaint hotel with a Scandinavian restaurant on site. Great friendly staff, good food and a free continental breakfast each morning. Hitel is well kept up. But remember, like most quaint hotels in SF There is no air conditioning so visit them in winter when the rooms are tested.

Inn at the Opera is a quaint little boutique hotel in the heart of the Hayes Valley District. A close walk to many of SF Performing Arts, museums and fine eateries. Our room, while clean, was very small and dated. It could use a face lift throughout. There was no AC/Heat control in the room, only a ceiling fan (open a window) option, and one window didnt open more than a crack. The complimentary breakfast downstairs (in Plaj Restaurant) was a nice touch, offering many breakfast selections. Only (BIG) complaint was getting hustled by the concierge upon checking in or walking through the lobby. Shed harass you in an attempt to persuade youl to attend a free buffet at their sister hotel, where wed sit through a 90 minute presentation and be pitched a timeshare. She even bribed us $100 if wed go. We were on vacation, had no desire to go, told her so many times, but she persisted to the point of being offensive. Please, Wydham, educate your staff on the art of hospitality and do not allow them to harass guests like this. It does not speak well for your company and I will definitely pick another hotel next time Im in the area for this very reason.

When we arrived. There was a welcome package to show about the city activities, maps, communications, place to eat. Hotel staff were nice and warm. They provided continental breakfast too. Place are clean and comfort. I will come again. and the location is very close to the theaters.

Thanks Boutique style hotel with quaint antique-like rooms. The front desk staff and breakfast room attendants were lovely. Unfortunately the room cleaning staff is lazy and very unprofessional and ruined what could have been a perfect stay. Even though I removed my do not disturb sign at 9:10 AM they didnt even attempt to clean the room until 4:30 PM just as I was trying to get rest to go to work and told me they leave at 5. What was even more insulting was that the chamber maid lied to me and said I didnt take off the do not disturb sign in time for cleaning early enough which was 9:30. If youre going to stay here and want a clean room I suggest calling the front desk and asking for it.

This is a really cool hotel. I wish Id been there as a tourist so I could have taken time to explore the area. As soon as the chance presents itself I want to stay again and do just that. Parking is difficult, but you cant expect anything else

Boutique hotel with a distinct British style.

This is in a decent location and overall I would consider it on another stay. I selected an Airbnb rental from this property based on price/rooming. Its definitely less expensive than your standard named hotels as it is an older hotel that was purchased by Wyndham and sold as a timeshare property.On the down side, youre renting a timeshare, so the amenities arent great. Its older and maintained by Wyndham, so that can be hit and miss. The concierge will work you if possible for tips and possible timeshare sales. There was no controllable A/C in the rooms except for some baseboard heat. That wasnt a problem for our stay as it was pretty cool in the evenings and we could open a window, but if A/C is a must for you, then this is a show stopper.Plus side, while technically a 1 bedroom, it had a separate room with a sleeper sofa and full bath, so it worked as a 2 bedroom just fine. Decent sleeper sofa. Free breakfast, which was fair. Near some nice small restaurants like Dragon Eats just around the corner, a good little Vietnamese place, but they close at 6pm. Restaurant at the bottom is a Scandinavian place with some interesting and pricey food, but it was good. And in decent walking distance to downtown. 30 min to Moscone, 15 minutes to Civic Center if you need to catch the BART to SFO, about a 25 min ride. About 10 min walking to the Van Ness (spelling?) muni station for your local trains.Overall, I would consider staying again, and if your standards arent too high, a decent value. Also nice if you want to stay close to the opera or ballet.

Lovely rooms and great staff. Thank you.

Very lovely rooms. Great location. All staff were friendly and helpful.

The staff is wonderful. They went above and beyond for us during our stay! Highly recommend this hotel.

The inn was nice and clean, all the workers were very kind and courteous. Room was beautiful and location was excellent

I really like this place and the service is fantastic..and the early morning breakfast is good. Liked the waffles...I only gave it four stars since there is a lot of noise from the street and you can hear other people talking in thier rooms.

Not worth the money, 350 USD for one night is too much for a boutique hotel like this. Rooms are small.

Near the tenderloin area which is a little rough round the edges, but coming from someone who lives in the city, this didnt interfere with our trip at all. Very central with great transport links. Was a really comfortable room with accommodating staff. Wonderful complimentary breakfast. Avoid using their parking, but head west to find free on street places.

We stayed two nights in a suite (family of 4). It was spacious, comfortable and very clean. The staff are helpful and friendly. Value for money.

Great hotel, great service. Could use more commodities. Did not have access to ice and toothbrush/toothpaste were not included.

The hotel room was really nice and the location is pretty central to City Hall. Front desk staff was very courteous as well.

This is a wonderfully quaint hotel. Its in a great location, nice and very helpful staff, very clean, cozy rooms, super amenities, (imo) the only negative is that the elevator is small and a little small and a bit slow. Its an older building so its to be expected. Its a bit of a gem, but I will totally come here again!!!

Nice stay and very friendly staff no complaints. This is enough comments

A vintage boutique hotel right beside the SF Ballet building and across the street from the War Memorial Opera House, Herbst Theater and Davies Symphony Hall. Obviously a perfect location for people interested in music and dance events. Not far from the Asian Arts Museum, and SF Jazz Center. The rooms tend towards the small size, so if you are looking for spacious - look elsewhere. Being an older building, the floors and stairs are creaky, and furniture and bathrooms are worn looking, though everything is kept clean and ordered by the housekeeping staff. Generally staff is helpful and friendly. The hotel does not have room service (which can be an issue for some travelers), but a microwave oven and small refrigerator are available in the rooms, and there is an onsite dinner restaurant (good quality) and continental breakfast is served in that same space each morning.