Best money we spent in NYC. Love the hop on hop off tours. Second time weve visited here and second time weve purchased the CitySights tour package. Each tour guide was knowledgeable and fun! We would not have viewed and learned about the sights and history of this great city without this tour. The package price with attractions included are a huge value and allowed us to see so much more than if we had purchased individual entry tickets. So much to see and do and the guides were helpful ambassadors all the way. Fantastic!

We had a bus ride to see the city view , its amazing

Could not believe that me and my wife was in New York not that long ago February 2019everyone here was friendly and helpful. got told of lots of places to visitand we had been looking online for some time before we left England to start our holiday.there were some things we did not get to visit may be if we come back we will put them on our list of things todo first.but the things we did see like the Stature of liberty. central park. empire state buildingcentral station. and times squareI loved that at night when you had all the people walking about and and all the lights were onif your looking at the reviews and thinking of visiting New York you really shouldand dont forget your camera and see that the battery is fullas you will take lots of photos

The website has zero information about not operating the hop on hop off boat during the COVID pandemic. Some businesses are operating, just with restrictions, so with no update via website I bought a Groupon planning a day around this. I called them upon arrival to be told they are closed and they “thought there was a message on the website as of two weeks ago.” The website has nothing and instead has a discount for the boat. I am extremely frustrated in the poor communication via citysightsny. (And Groupon...) Waste of money and time.

Fantastic service.. We got to see so much in a short time. Staff were so nice and helpful. Will definitely use this service again and would recommend it.. Will definitely use this service again.Ger. Dublin, Ireland.

Every tour we took from the bus through to the observation decks were absolutely stunning. The quality of the tour guides on the bus routes were of an extremely high standard and their knowledge and comedy kept us entertained. We also used the pass for the total Rockerfella centre experience and the guide on that tour was also brilliant. I would highly recommend CitySights NY.

We were specifically told by the customer service person online, that the boat tour which was in the package, would include going under the Brooklyn and Manhattan bridges. Unfortunately it was not the case. No explanation whatsoever. The weather was excellent so definitely it was not the cause.Regarding bus tours: make sure you do the night tour. Its spectacular.

The combination of 3 city tours, a night tour, a ferry tour and on top having 3 major attractions for free was exactly what was good for us. We enjoyed it to the full. Recommended to all who go for a week and want to see as much as possible. We will be back!

We did the spy museum through CitySights, and it was easy and a much better price than buying it directly from the museum. We bought it in the lobby on our phones in a few minutes and then checked in, very easy.

I bought tickets for the boat ,the place there’s no place to park and y’all know how New York parking works couldn’t make it , I called spoke to someone over the phone which she told me I could claim for a full refund but it would take 3 months to get a refund ,so I emailed them like she told me to do and they said all sales are final . Never again waste of money and time ! Learn how to be professional and teach your employees to speak the truth

Loved every minute of this city sight seeing trip. Much longer experience than I imagined. Went over to Brooklyn as well, which I did not expect. One of the highlights of my trip

The time we were using CitySights NY around N.York City was perfect. No problems at all. I recommend you a 100%.

I feel like a guy tour,because evertime my family,come to visit I always make sure we do the city sightseeing,it’s a beautiful experience.

Loved our visit to NYC for one week of good food, great venues, and wonderful learning experience. Plan to return to NYC for another exciting adventure, so much to see and do we could not see it all in just 7 days.!

My friend and I really enjoyed the 3 day pass on the open top buses. We were first timers in the city and had no idea how to navigate the city to see the landmarks we planned to visit. The only down side was the site still advertised a free pass to the 86th floor of the Empire State building. We stood in line and when we presented our passes we were told they were no longer part of the tour. We would have had to pay an extra $45. This was at the end of July 2019. We bought our passes online earlier in July prior to our trip.

Hey beautiful experience really experience driver, people were nice almost everywhere for one day in New York we had awesome time and we saw a lot

Was in NYC on 2/15/20 when the feel like temperature was 25 degrees. Five of us purchased this bus ticket and could not have been more disappointed. Around 5pm we arrived at Battery Park designated pickup spot and joined many that had been waiting over 25 min for a bus to come. We thought, great, one should be coming soon! No. Now with the sun setting and the breeze picking up, we were cold after being out all day long. Next bus came at 5:35 and wasnt picking up passengers as they were full. Driver said he would call another bus. Another bus comes 18 minutes later, only to be full. They said they would call another bus. Buses stop running at six and we were very cold by now. Had to Uber. Totally sucked. With the electronic boarding system, they know how many people are out there. No excuse, yet each driver and tour guide tried to create excuses. UGH. Never again.

We were supposed to visit NY on March 17, 2020, approximately the time when NY was shut down for Shelter in Place. Company refuses to refund my $241.20 because it has a no refund policy. I didnt cause the pandemic. All other companies refunded my money except CitySights. I will never buy another thing from this company.

A trip to NYC is always a good adventure. This trip we hopped on the Gray Line bus and took the uptown route. Our guide Ron was knowledgeable and entertaining. He was everything you think a New Yorker should be: accent, humor and fast talk.You need to be on Rons bus.

This was an exciting tour of Brooklyn and then lower Manhatttan, so going over the bridge was fun and beautiful. Informational narration, including historic and current events ,was given. I would suggest to everyone!

Great price! Lots of variety! Compares well with buses elsewhere. Would go again.

Good service. Thank you!

Detailed multilingual commentary city tour.

The 24 hour pass worker very good for us. We used it all day to sight see. We had to wait a few times for a bus that was not full. Might need some more buses during busy times.

Our tour guide had an excellent knowledge base but the tour itself was a waste of 8 hours. You mostly spend the day riding around looking at buildings. Our boat experience was canceled due to weather (not their fault) but they did nothing to offer a refund or reschedule for that portion. Redemption of the Top of the Rock tickets was a nightmare (you exchange your pass at the end of the tour for an entry time). Top of the Rock staff were helpful and after some calls and talking with different people it was eventually straightened out. Walked the highline and rushed through 911.

I was instructed to go to an address for my tickets but when I arrived at 777 8th Ave I was met with a sidewalk plaque announcing they werent in fact there.Even though the website had just given me that address, the sign told me they had moved. To where?To some place in the bowels of the Port Authority Bus Terminal, 42nd Street.Thats how my tour began. It did not get better but got worse that day.But the next when I hopped on to continue my journey, I experienced such an informative, educational and fun tour.I urge you to go during daytime. Night time is dark.

Awesome place really cool location

Booked in advance but tours were canceled over spring break due to COVID-19, which of course was understandable. We requested refund as we are out of state and a raincheck would not work for us. We were told no refund would be given.

Thanks CitySights N!!! We bought the 3-day Flex pass. It included three days of bus and three activities (choosen Top of the Rock, Interpid and Liberty statue) additionally 72 hrs hip hop bus, night tour and Ferry tour used all these. The pass was super easy to use, and we definitely felt like it had great value. Would highly recommend to Future visitors.Had a great time for the most part. Did the hop on hop off 72 hr / 3 attractions. Well worth the money. Overall, it was a fun and easy way to see the city.

We had a friend visit from Michigan and used the buses to get around to show her New York City it was an awesome time would definitely us it again

Terrible! The bus driver didnt talk about the city at all- only himself while using profanity and inappropriate language. Then the 2nd bus ride the tour guide just wanted to stick a bag in my face and say tip..? No thank you, would NEVER use this company again for ANYTHING. I would rather walk then get on one of their buses again. When I contacted corporate they did not care and just kept letting me know there policy was no refunds.

We were able to catch this pass on sale and that definitely made the whole thing well worth it. Having the ability to get on and off the bus was great. Some of the guides weren’t friendly but overall the tours were good. The ability to add attractions was definitely cost effective. Would do again and recommend to others.

The guide that sold us our ticket was incredibly helpful and lovely, she even suggested a little cafe for us to eat lunch that was great! The hop on, hop off thing was kind of unorganized and people were pretty feisty about it, but the staff handled it well. The thing I wasnt expecting was that they give you headphones and the actual tour is via recording. Thankfully I knew enough about NYC prior to know that the recording was about one stop behind the entirety of our ride. In between the recorded bits they played New York themed music, which was actually pretty fun!

We got our sightseeing pass here. They recently moved office. You have to line up and they scan your code. Its in a busy area and the staff seem a little over worked but be nice to them, they work hard and dont get the credit they deserve. We had a great time with the CitySights pass - I hope you do too!

Can you give 0 stars? So heres the thing, weve done these buses in Eastern Euorpe and they were awesome! NY seems to think they dont have to try hard with their tours I guess. So first of all, in the winter or in the rain, there are literally rivers of water running in between seats, even below deck. There are no heaters on the bus, so be prepared to freeze. Then they skip a bunch of stops and expect to get a tip by literally blocking you and following you to the door until you give them money. NYC... super nasty look and really rude staff... yikes kids.

Overall, it wasnt that bad but we did have a bad experience with timing for the busses as well as some staff members being rude to paying customers. We were told busses come around every 20 minutes, we waited at one stop for about an hour (50 minutes). When the driver showed up, the driver as well as guide were rude. When the doers opened, we waited a few seconds for people to come out, when we didnt see anybody come out we asked the driver if there were anybody exiting the bus. The driver (Winston) didnt say anything, so of course we thought that meant no. Mind you, multiple people asked the driver the same question (8 people in our group) and the driver never responded. As soon as a member of our group placed their foot on the step, he rudley stated people were getting off the bus and told us to wait. The guide (Dean) then came out to tell us people were exiting and that we all werent in an organized line to enter the bus. We were all pretty aggravated from waiting almost an hour in the cold, we even explained this to them. He asked us where we were headed and said you guys couldve just walked there, telling this to PAYING customers. Yes it was a few minutes walk, but the point was to experience and see the sights of New York on the bus. Really rude guys on this second bus we were on. The first tour bus we took was great! The guide and driver were both really friendly and knowledgeable!

Was excited to take my family on this tour that my wife and I had done before (nearly 10 years ago). My wife bought $500 worth of passes for the family for a 1 day trip. We bought the tickets online, while chatting with someone from CitySights via their website and were told specifically because we were buying online and directly through them, we only needed to go to any stop to activate and DID NOT need to active at the booth We got on our first stop with no problems, and off near battery park. After walking around a while we tried to get back on but our tickets would not scan. Despite having the receipt, which clearly showed the correct dates, number of passengers and proof of payment we were not allowed to get on the bus because our QR code would not scan. The driver directed us to the ticket agent, who directed us back to the driver, both were rude and wholly unconcerned with helping us correct this issue. The ticket agent literally shrugged in silence. We called customer service who confirmed we had bought tickets, were trying to use them on the right day, but directed us back to their office. The bus left with clearly enough space for our whole party. WOULD NEVER USE AGAIN AND WOULD ACTIVE DISCOURAGE OTHERS FROM DOING SO AS WELL. By far the worst sightseeing experience Ive ever had.

This is a good way to get around to see the city. You can get off anytime to look around and get back on to go to the next stop.

We purchased the 6 stops city pass. Used it at 2 things, the Empire state building and rode the bus from there to Battery Park.We rode the hop on, hop off bus and got off at stop #11 for Statue of Liberty. The bus driver a city sights employee said, our passes we purchased only include a ferry that goes around the Statue that it makes no stops! He said if we want a ferry that stops we would have to purchase an ticket in a different ferry. So we paid $125.00 and waited 2 hours for a ferry, and missed our carriage ride in Central Park that was 207.00 all because their own driver told us we had to use a different ferry if we wanted to stop! The $125.00 we paid to another vendor was also a scam, they said we would see 7 sites, and spend 20 minutes on the island. We did not, we made a complete circle around the Statue and never stopped.We rode the right bus and got off on the right stop and couldn’t see what we wanted to see! I am furious. We came here with my 84 year old grandma, and then to celebrate me being done with chemotherapy. And this ruined the entire day!When we got back to our hotel I read the pass information: “Walk the grounds at Liberty Island and see the statue up close. Visit Ellis Island, known as the ‘Island of Hope and Tears’, where you’ll learn about the nation’s rich immigrant history at what was once the busiest immigration station in the country.”I contacted citysights on 12/8 and requested a refund, their response was to tell me if I was confused on what was included I should of called. However, I was not confused as we did what their employee instructed us to do! Then I was told I would be given a refund for the services/attractions not used. We bought 4 at around 96 a piece, total of $384. If I do the math right I should have had a credit coming of $64.00 per pass purchased. I received a refund of $20.76! I have no idea how they came up with that. I have sent emails and called multiple times to figure this out and get it resolved. I just spent over 40 minutes on the phone with an agent and explained that the back office was too busy to speak with me and to try back later. Unbelievable!

The drivers and guides were great, and the bus was very convenient. My only issue was that I booked online and if you do that you don’t get a pamphlet showing the routes and stops. This makes it a little tricky to find a stop when you first want to get on. When I asked one of the men who were standing in the street handing out pamphlets to attract new customers if I could have one, he said that as I’d booked online I was on my own. He was rude and obnoxious about it. So the next time one of them tried to sell me a tour, instead of telling them I was already on it, I just played along until they gave me a pamphlet. But it seemed so ridiculous to have to do that.

I took a ride to Woodbury. Not a very organized company, need to collect physically the tickets and wait in line again after placing the online order, which doesnt make any sense.The pick up times werent clear, and those that appears in the agency doesnt match to those in the web site, and actual time that I returned back doesnt fit both of them.

This is a great deal. We saved over $300 by buying the pass instead of paying for each attraction separately! This is truly an awesome deal!

So many possibilities! Questions were always answered promptly. Saved a lot of money and squeezed a lot of attractions in. So glad we went with CitySights NY!

Great tour until we hit the State of Liberty stop. We got off (part of the hop-on, hop-off), but we couldnt get back on with our Groupon codes. They wanted us to cab back to the starting point back at Times Square to redeem our voucher for tickets, which were not a problem for other stops. Will never, ever use this tour company again.

Don’t waste your money. We will NEVER use them again. Waited for over an hour for a bus to show up only to have them dump us and leave us stranded after two stops. At that stop the crowd there had been waiting for over an hour and our bus was out of service. This happened daily over and over. Not worth a penny. All they care about is the hard sell and you don’t get what you pay for!! WORST experience and customer service. We pad for cabs so we could still see the sights. Tried to live chat but no one responded and no one answers the1-800 number. BUYER BEWARE!!!! Would like our money back but can’t get them to respond to my attempts to contact! Wasted over 400.00.

Really dependent on the tour guide. The two times we hopped on the bus was great!

Brilliant but some staff very rude in asking for tips and being abusive when told I had no cash left

Its a great way to see NYC! Loved it!

Used the City Sights NY to purchase the 5 tickets for Empire State Building.(ESB) I was able to save the tickets to my phone as images (no additional cost) and price was better than some of the other sites.We were able to scan the bar codes directly at the entry gates. Did not have to go to any window for ticket pickup, etc.

Very good experience. I recommend FreeStyle Pass NYC; my choice of 8 attractions among many available was excellent

The guides were so knowledgeable and fun and knew all kinds of things about everything NYC- it was great- the ear plugs had static though. I’d do it again.

Absolutely the worse experience ever!!!They sell too many tickets for the seats they have. We waited an hour to get back from Battery Park to Time Square. Five buses came by, all full! Then their response was sorry that was the last bus. So they left my group of 21 plus another 20 more that were waiting there, stranded!!! Cost more than $200 to get the 21 of us back to Time Square!

For someone who plans well ahead for trips, this was the way to go. We had our entire week mapped out and all activities purchased through this site we easily accessed.

The tour was great and most informative. My only complaint is that we didnt get to the pier in time to make the boat ride over to see the Statute of Liberty, and I may not be back in New York in time to redeem our tickets to complete that portion of the tour.

My friend came to visit from out of town at the perfect timing . Christmas in NYC is beautiful so I booked a tour for 4 of us and I was fun and beautiful.

This tour Was Very disappointing. To start with the 1st bus we got on had a bus driver that made fun of everyone that got off and on of the bus. Now you didnt know he was making fun of you because you plug your headphones in to hear everything he was saying, however he degraded and made fun of every passenger that we saw get on and off the bus. He also did the same thing with people standing on the side of the road so anyone that he could find he made fun of. Now at 1st it seemed like he was joking, But quickly you came to realize that he has low self esteem and this makes him feel better about himself. It was so bad that there was really no tour information that was given, ( He actually told us to Google any information we wanted about the site as we passed it) so we took off our headsets. At 1 point the bus was stopped, And he said we are stopping now, (per the guests Who still had headsets on) and we could see the world trade center, The people in front of us got up to get off at what we thought was the stop, There was no tour guide up top to tell us we were doing anything wrong, As we came down the stairs we heard him yell get off the stairs and then he purposely slammed on the brakes causing several of us to slip down the stairs. He then made us all lineup, about 8 of us, and chastised us in front of the rest of the passengers. He pulled about 50 forward , then stared us down one more time not allowing any of us to get off of the bus telling us he was the 1st to get off and we were to stand there until he chose to get off. As we got off I could hear him saying to the rest of the passengers that he was sorry for our actions. We then got on another bus Both the driver and the guy up top were very pleasant, When we got off the bus we asked them which way to go and they vaguely pointed in a direction to a Brown building there were 3 buildings, a whole group of us had no clue which way to go, and when we asked a second time, or anybody said anything else questioning it, he got mad and got on the bus leaving us stranded there not knowing which direction to go. several of us walked about a mile back to where the previous stop was just to get on the ferry . had we been given any information we would have got off at the stop prior. The kids at the ferry stop were the best part, Very kind and happy to answer any questions. The tour was so bad we chose not to get back on the bus and just called an Uber. When I called the company to complain nobody Seemed to care.

Loved this 2nd time in the city with the CitySights good planning meant we could do a lot.

Unfortunately another shady tour place. They advertised it as real tickets for the attractions: “Simply show the ticket on your mobile phone at the gate for admission” but they are just vouchers to be redeemed at the will call or some kiosk. This is important to me because I am trying to skip the lines by buying in advance. If this is your goal, avoid this company. I was buying tickets to the Museum of Natural History in NYC. If you don’t mind a line, just go to the free line “pay as you wish” at the museum but don’t pay this scammers for that. I Hoped I could give a negative review, should have known better.

So disappointed. I purchased a 3 day pass for me and my daughter and one bus never showed after waiting over an hour by Central Park .. along with one bus later that afternoon passed us up at the designated bus stop after waiting 45 minutes - and the bus wasn’t even full. We tried watching the location of the bus on the apps but apparently when the buses aren’t running the app shows the bus is idle. Called and complained and opened up a case that same day and the next - no one returned my call - Calling MasterCard for a refund - DONT allow them to take your money!!

Great way to get around city!

Ordered tickets online for a few museums including the 9/11 memorial and one world observatory. Received the e tickets immediacy and they worked perfectly at the museums. Had to go to the store front to redeem the 9/11 memorial and OWO tickets. That went smoothly and easily. Highly recommend using their service as it saved us a lot of money and didn’t have any issues at all!

A totally waste of money. I bought a so called VIP Pass mostly to skip the queues at Hop-on, Hop-off busses. Well, practically there is not a way to implement this ( like priority boarding in airports). Additionally, bus-drivers do not recognise it, anyway. There is not a reasonably path to make a complaint and get a refund. Just avoid this pass.

The overall experience was a disappointing one - we had a voucher to redeem which we realised had to be exchanged in the Port Authority Bus Station. The guide at the very frantic bus stop informed us of this - we headed there, which was around 4 blocks from the stop and waited in a long line to exchange the ticket. Went to the bus stop, waited just 5 minutes for the bus to arrive and then was told we couldn’t board as there wasn’t enough space (despite counting a number of empty rows on the bus). The most disappointing point was our tour guide, Rob. He was late boarding the bus and kept the whole group waiting whilst he used the bathroom, and mid-way through the tour stopped at a CVS to buy drinks! The tour narration was abysmal - he was either hating his job, drunk or has some significant personal issues - or a mixture of all these. He regularly lost energy to even speak, let alone entertain the group or provide worthwhile commentary. Most of us switched over to the prerecorded commentary instead or just took in the views. He openly said on a number of occasions that he isn’t a great guide - and this was pro-founded when two other much more lively Citysightseeing buses went past us. I mentioned this to the sidewalk supervisor at the end of our tour, but feel that this experience should be shared with management also so shared it via the company website - I had to chase for a response after a month and received a reply acknowledging the email had been received and already passed on. Overall a very disappointing experience given the popularity and size of the business.

The accommodations were great and the staff very friendly and had an in depth knowledge of the city.

Just want to celebrate my wedding anniversary in a more romantic way, so just thought of buying two ticket for myself and my wife and were booked for a night tour. Really enjoyed the bliss from the topdeck, it was a romantic day for us. Long live NY .

I would give this company -100 stars if i could. The bus is always full. It doesn’t stop at the bus stop because it’s full. You just end up waiting 2 hrs, hoping that the next bus would have a seat. So, NO, it’s not a hop on off bus. If you get off at one stop, you can never catch another bus, cuz they never stop at the stops. It’s better to catch uber, or walk. The dispatch puts u on hold for 2+ hrs saying that they’re trying to get a hold of the bus driver. Just BS.

We had Larry as our tour guide on our first leg of our tour and he WAS HILARIOUS...but then some buses dont have guides and I think that is a shame. Many people come to get the NY experience and a taped message just isnt the same. We all wish we never got off the bus with Larry...

I had a great time, and am going back next September. These buses are neat, getting me to and from the Battery so that I could absorb downtown on my own. Next year its uptown! Thanks CitySights.

Top. It was a pleasure and a dream for me and my family to visit ny by night.

Save your money dont tell you cant go up the empire state building £180 wasted much better companys to purchase tickets off.

Good idea to take this buses to see a lot of NY landmarks. Highly recommend.

Purchased tickets for a Woodberry Commons shuttle at Port Authority Bus terminal. The man who served us was very rude and not helpful at all. His manner was very degrading. Purchase your tickets online to avoid having to speak to people like him.

It was a really good deal :) It was a bit hard to get on the bus sometimes, but once we got on it, the trips were fantastic :) We also had a choice of three tourist attractrions, which we used and everything was ok. I would highle recommend the City Sights experience!

Will NEVER use this company again and would advise everyone else to look elsewhere. The route map is outdated and completely inaccurate. After waiting 30 minutes at a stop marked on the map I stepped into a nearby business to ask if we were in the correct place where an employee told me that the bus no longer stopped there. After walking 20 blocks to the next active stop we were told by the driver that we had to go to the main office to get tickets printed (which the website said we didnt have to do) only to get downtown finally and be told the printed voucher we had was our ticket which I knew and had tried explaining to the driver. Long story short we paid over $200 for tickets that are worthless to us.

A fabulous ticket. We bought a 6 day pass. Well worth every cent. If I was going back to NYC I would buy again

So far the tour guide sucks. Very negative in his review. Im on the Uptown Tour. Im sure it will get better. Lol Im just waiting on Sylivias in Harlem. YUM!

Worst tourism company in new York i had a terrible experience with their staff and the whole company in general. I do not recommend them at all!!!!!

Added much fun to an already fun vacation, CitySights offered great service and lively commentary. Thanks for the ride!

Booked ticket online but still have to get in line to redeem the voucher! Welcome to the 19th century!

Big Bus is one of the best open top tours in NYC. The headphones are clear, and the drivers are all very knowledgeable. Its better to try to catch one of the busses at a less touristy stop in order to get a good seat up top. Also, it can be confusing to find the purchasing center in mid-town, but its IN the Madame Trousseau museum.

If you enjoy waiting 20+ minutes in line to get onto an over crowded bus then this is the tour for you! If you can manage to get on a bus and get a seat up top then it is pleasant, otherwise if it looks busy just save your money.

Really a nice way to see New York. Had gone for the day and night tour. The guides need to change their attitudes towards the paying passengers. Friendliness and courtesy is paramount especially with tourists. If they dont like their jobs, stay home and give more deserving people a chance to make Nyc Sightseeing number one

Must go for city sight seeing. But avoid after noon. It will be so hot by Summer. Use this open bus service before 11, else you will become tired.

We had a great time on this bus. The people were great and helpful. Would definitely use them again!!!

The problems with this tour is the wait, inconvenience, lack of air, and idiocy.As many tourists would do, (I included) is book what they’re going to do next, tour buses etc. I look for a short while and eventually find it but, for this bus it comes every 30min hence the wait. The bus came and I was ready to get on but the bus driver was no where to be found, luckily one of the assistants opened the door for us. It took our driver 30mins to come back, I and lots of others was not happy with this since the driver left the bus off.

Signs for stops are hard to identify in some locations.

Do not buy this tour. False advertising. Windows blocked with film, seeing out was difficult. No heat on bus. Seats worn, dirty and Uncomfortable. 90 % of audio was looped music. Audio didnt match area driving through. Supposed to be 21 stops. We stopped at 2. Had to insist the driver finally stop to let us off to see Rockafeller Center which is an advertised stop.Driver said there was too much traffic to stop. Driver drove first half of tour without turning on any audio at all. Total rip off.

It was a great way to see the city.

We purchased day trip tickets and experience was great

Puchased tix on Groupon. None of the street vendors know what to do. Walked to main office w kids, long line and ONE PERSON at the desk... wasted 1hr 1/2 so far

Everyone that assisted us was informative kind and very helpful. Thank you for your attention to detail.

Horrible experience. They dont have enough busses and hundreds of peope are waiting and they just said lets check if there is enough space for you one hour later. Who has respnsibility?

Very poor service, driver dropped off us a stop before the empire state building and we walked 5 blocks with wheel chair. Routes doesnt cover all stops and they told us to walk all the way from intrepid museum to timesquare to take bus

Every tour is different depending on guide, day, time of day, time of year, weather, etc. We were very fortunate to take the tour first thing Saturday morning, with fantastic guide Darius. Very informational, and entertaining. If its raining, you will have a tough time. It was raining the afternoon prior, and we couldnt even get on any bus. They were all packed with people trying to escape the weather. Plenty of open air seats in the rain though, if you want to poncho it.

We paid $69 which was supposed to be a discounted price. It was supposed to include one pre-paid attractions like biking in the park. No one on the tour, not the driver or tour guide, made any suggestions or offers to whether folks had paid for additional attractions. I feel this is a RIP off. You can find this same tour for $30 and it wasnt worth more than that.

I booked tickets with this company (2 months in advance) and the day of the event I went on live chat to confirm the meeting time and was told they didn’t do that tour anymore.. it was a ‘Statue by night’ cruise in NYC. If I hadn’t of got in touch with the company to ask what time we had to meet at the pier I would have gone and been waiting for a boat that would’ve never came! The support agent on live chat, Jara, told me she would open up a case and a manager would get back to me. That obviously never happened. I recieved a refund invoice via email only. I filed a complaint with the BBB and CitysightsNY responded stating that their T&C’s state that they can cancel their tours at any time without notice so it wasn’t their problem. This is the type of company you’ll be giving your money to if you use them. They sell tickets to tours without any guarantee then when cancelled they don’t inform the customers who had bought a ticket to that event with so much as an email. And then it’s up to you to chase them for your money back. Disgusting.Lucky for me I found the same cruise with another company for 50% less the price so on top of the above, you will almost certainly find cheaper elsewhere.

My kids was super exciting and we have a great time

Great way to see the city when you only have a short time there. The downtown driver had lots of great history information about the city. The uptown driver mostly shared his opinions about the state of affairs. However, still a great ride and look see of a beautiful, historic city.

My experience in general was GREAT. Each of the tours cover a broad area of New York. Buses are well equipped in case of any harsh cold weather (That is GREAT). Some of your tour guides are AWESOME, some other are not so good, and some others are REALLY BAD at what they do.Timing is perfect for every stop, of course traffic, local events and other conditions (weather) may affect it.But in general it was GREAT. Thanks.

It was a good experience. We stayed on the bus from start to finish. The seats do become uncomfortable for long periods of time, and it was alright except for the cold weather. It’s a good idea to board at the starting point especially on weekends so you have seating space else you will probably have to wait until a bus comes along with enough space to seat you or your group.We did wait for a very long time for the reps to serve us though.. we needed to redeem our online coupons at the counter and although there were 3 people on the desk only one was working to serve customers. Bad experience there.