I had a great time touring New York with the service in a timely manner as I had just one day at hand. The tour started off on time and both the driver and the conductor were people with a pleasant personality. They stopped at the right place and right time especially for the Stanton island ferry which I could take in time.️ This place has:Yes=Ramp access.Yes=A wheelchair-accessible entrance.Yes=A wheelchair-accessible restroom.Yes=A wheelchair-accessible seating.Yes=A wheelchair-accessible parking.Yes=A wheelchair-accessible Elevator.

City Sightseeing New York was Awesome! Great Tour even thought it was raining,City Sightseeing New York had a wonderful enclosed bus well heated with quality seats.

The host was personable and funny! He made the tour interesting and it was much more than I expected from the ride. I was pleasantly surprised by the experience.

When riding the bus for sight seeing you get to see lots of things. Here are 369 photos out of probably a few thousand I took. Its a must do while in newyork because it covers so much ground that otherwise would he seen in a weeks time if you had to walk or take a taxi. Its cost only 100 for my entire family which was a deal from the midtown hilton.

Had a blast on this beautiful sunset cruise around New York that was kid friendly and had a staff member provide snacks and drinks!

It was an fast an easy way to see the big apple,,I took 8 ladys and one husband,,they love the hop on and hop off ..this is a great way to see all the. Sights

This was a great service and a good experience. The guides were kind and very knowledgeable. The night tour is totally a plus the I hope more people can use. And the ferry trip is among the best I got in the city. I will surely recommend it and use it again when I come back to NYC!

They left us! 40 + people left standing at stop 11 waiting to be taken back to Times Square.We waited an hour (6pm - 7pm) and no one came! We had to find our own transportation back. Worst $60 tour ever!

They used to be good but not anymore . I give them 4 stars because of the guides! Waiting 45 min for a bus was too much and then we waited another 5 min to open the doors, meanwhile 8 buses from Top View past us.You Need More Buses fast!!!! Make sure you get to the ferry, its just an amazing experience, they simply take you to the Hudson river to see the New York city and New Jersey side too. Youll see a quick water tour of the statue of Liberty. Damien, one of the crew officers was simply amazing and helpful with everyone, speaking Italian French English and a little bit of Japanese.

This is the BEST way to see NYC. The tour guides were knowledgable, informative and interesting!! My kids loved it also! My 14 yr old was using an electric scooter because of knee surgery and all buses we seen were easily accessible for him. On the night tour we ran in to a little rain and they gave every person a poncho. Awesome service!!!

Amazing, if your from NY or a tourist its good go! Great views and informational. Rachel the tour guide was awesome!

Good coverage of the city. Night tour bus frequency is also good. Hi to the staying point to get a good seat. Harbor cruise was painful. It is only on the afternoon. We visited on peak summer. So could not enjoy the tour on the deck. It was too hot. It is printed and a bit boring. You get a very good view of statue of liberty. We had Rockefeller center entry. This was well worth.Redeeming tickets was easy.

Its a nautical bus tour well worth the cost and even better if the sky was blue and sun was out. Might wanna swap the narrator w a woman hearing the same person twice was a bit too much. Save the jokes n mimics just tell people what it is we are passing and I think it would be more tip worthy. Captain is Definately highly experienced and made the dockings and cruise quite enjoyable. Thanks everyone for the fun tour.

The buses were good, the tour guides were both knowledgeable and both dealt with different but equally as challenging customers with professionalism. We had a great time, but I will say the A/C as advertised was not good. The A/C seats were dark and the A/C was not blowing cold air.

This is a great hop on-hop off way to orient yourself in NYC! You also get to see all of Manhattan, and when you want to hop off and explore Central Park or Times Square, or any landmark at any stop, you just jump off and jump back on when youre ready. We never waited too long for a bus! Great sights in NYC!

Great views along the way especially of the Statue of Liberty. They make a stop at the 911 Museum area, which was very nice.

The Sightseeing Ferry was not how it is shown on the website -- it looks like a hospital ship, its dirty, smells bad, and for whatever reason the seats are few and either far from the windows or facing against them (so you get to see the ferry interior.. great). The tour guide was good (one star) and the ship didnt sink (another star), so I give it two stars.

Did the Statue of Liberty cruise. Our tour guide is entertaining!

Amazing experience... 30$ for bus service and 35$ for boat servuces

We bought a three day pass which included Buses for uptown, downtown, Brooklyn tours, Night Tour and Hop-on, Hop off cruise as well as a ticket to the Museum of New York City. We added the Statue of Liberty Tour, Top of the Rock and the Museum of Natural History. We went early September and there were hardly any queuing for any tour or attraction. It was straightforward to exchange the voucher for tickets and every Grayline operative we met was helpful, friendly and professional. The bus guides vary in the way they conduct their tour and the headphone jacks do not always make a good connection, meaning a change of seats, if there was a space. Overall it is an excellent way of getting a three day introduction to New York. We would highly recommend it if you are visiting for the first time. Well worth the savings on buying the individual tickets for attractions.

Great cruise to the Statue of Liberty , affordable tickets from Groupon . A plus is that you get to see other attractions on the way there .It does get quite crowded , make sure to arrive early so you can be amongst the first on the boat to choose a nice place to sit .A suggestion would be to put a tip box somewhere where everyone can see it instead of the numerous prompts to tip .

Ferry to pier 11. Battery Park, World Trade Center Memorial, Trinity Church, Wall Street, Brooklyn bridge. Great walk.

The best way to see the different areas in NY and Brooklyn if you only have a few days. Lines can be pretty long to catch the bus by Time Square though, so keep that in mind.

Good service. Good infrastructure. Good prices for what you get. The only way to get to know New York in a couple of days is these tours because the city is so big that walking is just gonna get you exhausted. And moving by car is really painful with all the traffic. At least scratch the surface. Big Bus has way better service and guides. But Sightseeing offers more for the same price. At least the cruise is better. But the buses are pretty much the same. Worth it.

You have to do a bit of digging, make some false starts before you get the system down. Like finding out that the ferry tour only runs every 2 hours. But all in all, it was a great deal. We did the 3-day, 5 attraction package. Totally worth it. We only got 2 of the 5 bus/ferry tours in (because it was just too bloody cold in NYC that weekend), but those 2 tours were great. And we saw 5 wonderful attractions. Not only did we save money by buying the package, it was so easy to use the screenshots on my phone for entries (you still go to the ticket counter, but the pre-purchased pass expedites the process). Im so glad a friend of mine recommended to me to look into these tours before I went to NYC. And I pass that recommendation on. I just suggest that you study the routes and the operating hours carefully before you go, to maximize your experience and minimize your frustrations. But if you plan it right, I guarantee it will be a highlight of your NYC adventure.

First it started with the fact that you HAVE TO check in onto the ticket counter no matter that youve already had tickets and its a long line. It was advertised as a 2 hour trip but in fact its last 1.5 hours and in this time theres around 20 minutes stay on a stop next to the world trade center.

A great way to explore and experience New York City. So many great photo opportunities!

Once in a lifetime must see

Great views and tour guide! Would definitely recommend! Boat is slightly dated but it’s not really an issue.

Great experience great way to see city on the move

I Was in City Line Cruise Sightseeing , lots of places covered , nice experience, Guide was also explaining in detail about those places, no bevereges provided on the cruise, I Have shared vlog n vdo on zoo / cruise on my youtube channel Just Chill My Dog do watch out

The NY Sightseeing cruise is awesome to have a nice view of South Manhattan, Statue of Liberty, New Jersey, Staten Island ... etc. Very nice staff and the guide is very interresting to listen to. I had a great time.

So this bus tour was horrible. We went the Downtown route. There was only a driver and no tour guide. They give you earphones but the automated audio tour guide is so glitchy the sound is constantly squeaking loudly. There was no on bus WiFi as advertised. The audio tour guide gave some good info and historical tidbits but would play elevator music in between checkpoints that made it less enjoyable to listen. Due to the traffic pace the audio would cut off and start the next checkpoint so you wouldn’t hear the whole thing. Overall this was very boring and disappointing.

Had a great time and the hop on/off buses are great. The nightime tour is a must as is the trip on the Hudson going around Liberty Island. The only slight disappointment was that on my last trip the attractions included the Empire State Building but not now. Although we did it on last trip we wanted to go it at night so slightly disappointed.

Great place to gather with family and friends.

Pretty good sightseeing bus tour in NYC, although I think some of the bus tour guides were either drunk or homeless.... still fun as each stop gives you many things to do.

We took the hop on hop off cruise. Cruise itself is very nice. The way back from downtown is more interesting and had a guide. Toilet on the boat is in horrible condition. The boats left on different times than they indicated on the website. The last boat of the day was cancelled with no warning so we were very lucky that we decided to go back early otherwise we would have missed our way back and also the most interesting part of the tour. Be there early because the boats leave every hour and a half and they fill them up completely so that you might not have a place to sit.

Avoid this company at all costs. There are better providers who do not mislead you to buy tickets that are not as sold.Was sold Express tickets to the empire state building to avoid the hour long queue. There was no queue and you cant even buy express tickets anywhere other than direct.Was told the ticket came with free bus tour. when checking my ticket after the sales rep pretty much disappeared within minutes of taking my money, realised we had been charged a premium for the bus tour.Was told the tickets were $45 each. There were 4 of us and we were charged $210.Was told its not worth going to the top of the empire building. They dont sell tickets to the top.Emailed the company and they just dont want to know.Misleading sales tactics on unsuspecting families which I see from other posts is not an isolated incident.

HORRIBLE!!! WE WENT AS A HIGH SCHOOL GROUP AS A ONCE IN A LIFETIME EXPERIENCE FOR THESE KIDS WHO ARE FROM A LOWER CLASS AREA. WE WERE ABLE TO HOP ON ONCE, GET OFF AND WAIT THREE HOURS TO GET BACK ON. ALL THE BUSES WERE FULL. WE FINALLY GOT BACK ON ONE AND WENT TO THE STATUE OF LIBERTY AND WAITED TO BE PICKED UP AND A BUS NEVER CAME. WE ENDED UP TAKING THE SUBWAY. DONT GIVE THIS COMPANY A DIME, THEY DONT DESERVE IT. THEY RUINED OUR TRIP, DONT LET THEM RUIN YOURS. I CAN NOT TELL YOU HOW DISAPPOINTING THIS WAS FOR US. WORST COMPANY EVER!!!

New York is always a pleasure to visit.

Theres a lot of pros and cons when buying this pass. It is very worth your money, however its a bit difficult to understand in the beginning and the people who are out in the streets wont help you much. The first question they will ask you is if you have a ticket. If you say yes, they wont want to help you and theyll move on to the next person. I understand since Im sure the amount of tickets they sale depends on their income, but come on... NYC is VERY crowded. Theres a lot of traffic and a lot of people so dont expect to get to your destinations quick and if you wait by a bus stop dont expect the bus to get there in 15 minutes like they promise.The buses are clean and people get on to sale you cold water once in a while. The tour guides were nice and informative. Its worth buying if you intend on visiting many different attractions. I dont recommend it during summer time since the bus has no working AC and you will be burning out there. Overall, the service could be better and theres a lot of things the company could do to make tourist more comfortable.

The worst experience in a sightseeing tour the buses are more old than my grand mother. The plastic windows is white and u can not see nothing and no make pictures. And some guided are nice but others very awful. NOT RECOMMEND THIS CITY TOUR COMPANY

It’s a very convenient way to get around town to the touristy places and safes you time and energy. But I was highly disappointed we didn’t have a narrator to tell us about the history, sights, etc. The one we did have was super sarcastic and less than thrilled about his job. The recording was okay, when it did work, but some buses we had trouble hearing it or it was off the route and we were sure what it was talking about. Overall the best part was the convenience, everything else was disappointing.

Had a great time for the most part. Did the hop on hop off 72 hr / 7 attractions. Well worth the money. My only issue was the day it rained. A group of us stood for over an hour in the rain watching bus after bus go by without stopping. We called about it and were told it was no longer a bus stop. It’s on the map, on the web site and we saw a bus stop there before we reached it. The driver drove off before we could get to the stop. The next day we asked and were told by the drivers it was still a valid site. Overall, it was a fun and easy way to see the city.

We found our “Freestyle” passes to be really good value.Access to the open top bus and boat trip was great and offered a great way of getting around the city, whilst easily “hopping on and hopping off” to see whichever sights we wanted to see.We took advantage of discounted tickets to 3, out of a choice of nearly 100, attractions.All in all, really good value, at just over $100, and we would use this option again when in New York

The city sightseeing experience was fantastic. They were well organised, on time, helpful and we got to see the whole city. Great holiday with our 3 teenagers. We miss it.

Took the tour on Saturday 26 October 2019 - boarded the bus at Times Square and Phyllis ? was our guide - we got off at 9/11 Memorial. When we got back on our return guide was Allan France. Both very entertaining and had great tips on where to eat / drink / historical information. Loved it for our first visit to NYC.

NO air conditioning in buses in super long, hot and humid NYC Summer day, NO working earphone jacks and typical NYC bad manners from staff, otherwise a worthwhile experience if you hop on and off to your destinations throughout Manhattan, Bronx and Brooklyn. You will learn a lot of things about NYC. Include boat ride in your itinerary departing from Pier 78.

Fantastic way to See New York. Tour guides were very informative and real characters

Listen very closely to the tour guides instructions. Its like every step is its own independent contractor. They all dont know where youre going, you have to keep track of your own itinerary. No one is going to hold you hand. Its clearly not about the destination when it comes to this tour company.

Hudson river ferry ride leaving from pier 78 was a elevated view of both sides of the river Jersey , Manhattan , past Statue of Liberty & also runs down to Brookland bridge

Good Times with my gorgeous and sweet boyfriend.

Horrible customer service. Not enough buses are running so at the end of the day they leave you stranded. I ended having to use Uber both days at the end of the day because all the buses were full and then they stopped running. It was a waste of money. Buses are also dirty! Do not use this service!

It was nice and really enjoy view around New York city... Also easy to hop in and off at memorial 911 and also ride around Central Park and Brooklyn.

It is a must visit sight in New York City. I went on a guided tour through Viator and had a fantastic time exploring the ELLIS island and the Statue of Liberty and the museum.Mark was a fantastic and informative tour guide

We bought the 3-day Flex pass. It included three days of bus and three activities. The pass was super easy to use, and we definitely felt like it had great value. Would highly recommend to Future visitors.

Worst sightseeing bus I have been on. Drivers cannot speak proper English and do not know what sites there are at each stop or which stop we were at. They were always late (45min - 1hr). You can not see out of the windows on the top as they were badly scratched. The live tour guides on the night tour could also not speak proper English so we could not hear what he was saying (only the last three words of each sentence). I rather recommend Big Bus tours as they seemed to be better.

A great way to see the city.We got a 3 day flex pass with 3 attractions for 2 adults and 2 children (8 and 11).The tours were great - we went on the the Downtown, Uptown and Night bus tours, plus the cruise to see the Statue of Liberty. The guides were excellent and provided good information about the places we passed. Our only criticism was the guide of the night tour who seemed to be more excited about the money involved with the city than some of the places we passed. The kids also got a little bored, so thankfully tablets kept them occupied during those moments.Our attractions were the American Museum of Natural History, Top of the Rock and Madame Tussauds. All good family friendly attractions that kept everyone interested.Thoroughly recommend the tour. Easy to hop on and off and very insightful.Would also recommend getting tickets online than through direct sales or hotel concierge.

My partner and I decided to visit NYC this past weekend. I lived there for several years and because of this the more touristy elements of the city dont usually appeal to me but we decided to give the tour a shot.I am SO GLAD WE DID. Allan France, our tour leader, was the absolute bomb. When you get on one of these buses you do not expect a Vietnam vet/professional architect to be the guy standing there with the microphone. He literally knew every bump in the road, the history of every building we passed, great stories about the people and places. I think he literally couldnt speak fast enough to keep up with his incredible knowledge base because he was also a pro at being charming, funny, succinct and very pleasant to listen to. So pleasant, in fact, that we did not get off the bus - we stayed on specifically to listen to him.*Id also like to mention that Winston, our bus driver, was a BAMF. I cant imagine driving that double-decker monstrosity around the city and he made it seem easy.DO THIS, especially if youve never lived or visited the city. Even if you live in the city, go find this guys bus and talk to him. Completely worth it.

Gray Line and Sightseeing NYC are one in the same. The buses I was on looked nothing like the one in the picture on this page. They were both old, dirty, and in disrepair. It was 25F out so I wanted to use the hop on hop off service in NYC. The first bus I was on had little if any heat and all of the windows on the lower enclosed portion were blocked by advertisements that were facing outward. Not the type of decals you could see through, they were solid and you couldnt see anything. YEP A SIGHTSEEING BUS THAT YOU COULD NOT SEE OUT OF! After being left standing in the cold as a bus failed to stop at my stop and later when the tours app was down I was over dealing with Gray Line. I gave it another shot a couple of days later to find the same situation with a dirty closed in box from hell. How in the hell can you have a tour bus with the windows blocked so you cant see out? There is the upper dirty deck but that does little for handicap people who cant get up top and it does not work well when the weather is bad. I purchased a four day pass that included attractions and it was a total waste of money. RUN LIKE HELL...DO NOT USE Gray Line or NYC SightSeeing Tours.

Actually very nice way to see the city and hear a local chat about what you are seeing. Probably best to go on the first stop and do the full tour, or you may not have a spot on top or at all. Or you might get lucky. Depends if its a busy day/hour. I enjoyed the rides. Thanks guys.

The tour itself was okay. Great view of Ellis Island, cute facts about the island and some of the sites we saw. The downsides were the boat was extremely overcrowded, possibly because everyone wanted to be on the top deck despite it being full and the staff didnt do anything to redirect people or prevent over crowding. the bathrooms were hideous...I mean hideous....the drinks are extremely overpriced. Do yourself a favor and spend a few extra bucks to go on the Circle Line. But if youre on a budget and just want a quick tour, here you go.

Day tour was great! Night tour had a live tour guide and there was a slight issue with understanding what he was saying. He apoeared very nice and knowledgeable overall.

Must go for everyone visiting New York City. Our guide was awesome ! Try going for the twilight tour.

Great way to see the city

This was a great deal! I got the one day downtown tour + one attraction plus the VIP pass. Kevin was by far the best driver/tour guide! We got on first thing in the morning and did the entire tour then decided during that time which places to stop at on the next go around. We did the Empire State building, Statue of Liberty, Rockefeller Center, and the 9/11 Memorial and Museum. We used our attraction at the Empire State building. Then at night we used our VIP to jump the wait list at the Hard Rock Cafe; the wait was 2.5 hours but we were seated in 20-25 minutes. TOTALLY WORTH IT! My only complaint was that on all the buses we jumped on and off, Kevin was the only good guide. One had no tour guide and the other one had someone basically yelling at us trying to speak his truth and jumped around and made no sense; it was so annoying that my kids and I just took off our earbuds.

Best way to see the city and the guides are informative and hilarious. Great value and an essential if you’re only in town for a few days. Hope to see you guys again soon. ️

1) Sales people lie to sell tickets2) They will make you walk for so long.3) only one ticket counter. You have to wait for so long.4) you cannot get down in statue of liberty. But they lie about that. Why do they care.. they already sold it to you.5) they will criticize you. Humiliate you after they sold the ticket.6) they dont understand that old people are going to walk a lot reckless sales people. They have to be stopped selling tickets in front of the statue cruises.

Don’t waste your money!!!!! The bus is a nightmare & you can literally walk faster than the bus goes. It stops EVERY block to let more people on to an already overcrowded bus. The headsets don’t work & you will feel completely ripped off when you get off after 3 blocks (that takes over an hour). DON’T let them hustle you... it’s a total rip off

Started out fine. Saved a little money, maybe. The convenience of it could have been worth it if the buses came every 20 minutes as we were told. Over an hour of waiting in the cold rain. Miserable.

The best time for only $10. Its about 1hr ride

Ship left super late which messed up our whole schedule for the rest if the day, and there was no control over the lines. People were skipping each other like crazy and the only reply I got was that the ship holds 800 people so its fine if people skip the line since it was only about 500 people boarding.

We bought the 3-day Flex pass. It included three days of bus and three activities (choosen Top of the Rock, Interpid and Liberty statue) additionally 72 hrs hip hop bus, night tour and Ferry tour used all these. The pass was super easy to use, and we definitely felt like it had great value. Would highly recommend to Future visitors.Had a great time for the most part. Did the hop on hop off 72 hr / 3 attractions. Well worth the money. Overall, it was a fun and easy way to see the city.

Worst experience for a first time trip. We found the first bus stop and the attendant on the street refused to give us a pamphlet or direct us to which line was theirs. Finally someone from a different tour bus helped me download the app. The app is a little misleading and they truly don’t stop close to the main attractions such as World Trade Center or Ellis Island to take their own boat tour. Due to the run around on directions we missed the boat tour that was included with the tickets and lots of walking for nothing. If you want a tour DON’T use this company and try someone else like top tour.Forgot to mention...they do NOT come every 15 minutes. I saw 6 top tour busses and waited more than 30 minutes to get on a bus. So don’t wait in line for them. Go elsewhere.

The Gray Line Fun Pass has been awesome! Great access to 40+ sights and attractions!

Do not use this service it’s a rip off!!!!!!!!!We paid for the Flexi Pass online, this is where you choose how many attractions you would like to see and have 30 days to use your pass. We paid $119 for 4 attractions. We used the pass for the Guggenheim and Observatory, upon using it on the 3rd attraction we were told it was invalid. I phoned City Sightseeing and they explained that I had used up all 4 attractions. I explained I had only seen 2 attractions, this couldn’t be the case. The lady at City Sightseeing advised that the hop on hop off bus journey itself is classed as an ‘attraction’. So we had used the bus to take us downtown to Observatory and used the bus to go uptown to Guggenheim. This is a rip off and very misleading.I explained we had bought the same pass in May 2018 and this wasn’t the case and that the hop on hop off bus was the TRANSPORT to take you to the attraction.I wouldn’t recommend using this company, a bus is a form of transport, it’s not an attraction. City Sight Seeing claimed the ‘Bus Journey’ was a ‘tour experience’.... it really isn’t. Some buses have a tour guide on (which you can’t hear) some buses don’t have a tour guide on. If your on the bus for 1 stop, that’s 1 of your attractions you have paid for, that stop might be 5 minutes away. The headphones don’t always work and sometimes you don’t even get a seat to sit in.Last year the bus would pick you up from so many different stops to take you uptown or downtown. This time around you have to walk to particular bus stops- Time Square for Uptown and Empire State for downtown. If you are elderly, or difficulty waking, this isn’t the greatest for you.We paid $119, the 2 attractions we went to cost £60 all together if bought separate. This means the bus journeys (we could 2 buses) cost us $60.... scandalous!!!Avoid!!!! It would be cheaper, more comfortable and quicker to get a taxi and pay separate for the attractions.They also state in there leaflets they offer the Empire State... they don’t. The Empire Stare have cut contract with City Sightseeing and they have not update the flyers. We were refused entry, very embarrassing.

We bought the sightseeing pass for NYC, and it included the use of the Gray Line sightseeing hop on hop off bus. We looked at options for these tours and found a night tour that had a starting point near our hotel and decided to go for it. We ended up with Debbie (? - she was from Jamaica) as our tour guide. She was excellent. She gave a lot of recommendations for restaurants and places to check out on top of a ton of information about sights as we passed them. This was a great way to start off our first trip to NYC! Thank you Gray line for hiring an amazing guide!

It is a good way to know the history of the city. Very good tour and frequency. The only reason to give just 2 stars is that we paid for an additional attraction as Empire Estate and the pass didnt work. Neither the call center answered the call nor the agent through whom we bought the ticket answered the call. Had to purchase the full price ticket again :( Avoid additional attraction with this tour

The tour guides were all entertaining and informative. The upkeep of the buses is dreadful. Some serious money needs to be spent on the transport. Dangerous and broken buses.

The trip was wonderful. We saw and learned more of New York in 2 days, than I thought was possible. From downtown Manhattan to Uptown and Harlem. We saw a lot. The next time we go it will be when the weather is warmer.

Ripped off!!! If I could give them ZERO stars, I would! Charged me 35 dollars for each adult. Couldve told me buying online would only be 15 dollars each! These guys are crooks.

The app is a bit in accurate but hop on hop off buses are a great way to see the entire city both up town and down town

I really enjoyed your work. I liked to buy the passes, because we had access to many attractions, and the values would be much more expensive if we were to buy individually. I would like to make this constructive analysis in order to alert the company to the improvement of the services provided.Some information is out of date on the Brazil website. Overall we liked it a lot because we had VIP access to the attractions. I found the tour buses very old and dirty, you should constantly clean them. For those who go on the first floor of the tour buses, the air conditioning is not turned on in summer, we get very hot, and the windows must be transparent, and without stickers so we can see the sights.

It was highly recommended to us but did not have a great experience. Often too busy with no space to even get on a bus requiring you to wait another 20 or 30 minutes for the next too come.

I bought the tickets online few days earlier. When we arrived, came clear that company had sold its business for another company. Our tickets were valid, but cruise schedule had changed without further notice. Also the boat and tour route were different. We didnt see all we had planned.

Horrible customer service! The bus’s never come 20 minutes, the stops are optional for drivers, dirty bus, the employees use the bus as a warming station at Hell’s Kitchen to visit and keep warm! Do not waste your time and money. I have photos of the dirty bus and rude tour guide while we waited 30 minutes for the upper Manhattan tour at Hell’s Kitchen stop. It’s actually less then 1 star! Pay the $34 for one week of metro! Best way to travel and get to locations of interest!

Enjoyed the sightseeing tour of NYC. Tour guide was knowledgeable of the city and shared interesting facts. It was fun and exciting! Cant wait to do it again!

We bought the 48 hour hop on and off pass. We used the bus to get us to specific parts of town that we wanted to explore. So we ended up getting on the downtown bus at least 3 times. Once to ride it all the way through. Once to get off at 9/11 stop and once to get off close to the High Line. It saved us a lot of wear and tear on our feet. The only thing I would suggest is to Bring Your Own Headphones because sometimes the free ones they give you just didn’t get loud enough. All of the tour guides were very nice and seemed to enjoy their job. We did have one guy that didn’t hold his microphone close enough to his mouth so he was a little hard to hear. But wow we had one guy that was absolutely FABULOUS. So, my advice would be if you have a 9 out of 10 guide then I bet your next one will be a 10 out of 10.

My favorite city

This was BY FAR THE BEST TOUR EVER!! Ms. Phyllis WAS AN AMAZING TOUR GUIDE ! Petter was An Awesome Driver! Ms. Phyllis Has A GREAT PERSONALITY! She explained important monuments and was very detailed! We will definitely use City Sights Again And REQUEST MS. Phyllis!

Great place to relax

A waste of money and time in NY. We have done this tour in other cities and it was great but in NY its a waste of time. They oversell tickets (salesman on almost every NY corner) and cant cater for the demand of passengers. The buses definitely dont run as frequent as they should and when they do eventually come around after waiting over an hour in the heat and sun, you cant get on the bus because theyre full. We ended up stranded and having to abandon it and get the subway instead. Dont waste your money!

Beautiful busy crazy megacity.. skyline, city tour, vibrant lively times Square, Madame Tussauds museum, Streat cruise to statue of liberty, helicopter ride n n n.. anything u want, u Will get here for sure.... But traffic is a menace here so keep ample reserve time for this too.. keep atleast 2-3 days for this city.

Eric explained the ticket to me in full detail and saved me some money too $$

AVOID ITS A SCAM. We bought an hour ferry for a statue of liberty tour and waited 30 min for the bus to arrive later than the guy said. We were supposed to be on the boat by 2:00 but thats when the bus arrived. Us along with other families waited a really long time and THE BUS WAS FULL. Side story, a family who was waiting with us had to people go on the bus who DID NOT SPEAK ENGLISH and they expected to go with them until they were told there was no more room. So, they argued with the people and the bus drove away with their family. They cussed out the people but I think they got them to pay for a cab to take them meet them so I hope they are good now. Then when we asked when the next shuttle was coming he said an hour and its already cold so we were not waiting anymore. We asked for a refund and the guy told us a bunch of lies about how we couldnt get our money back when we could and we did. Ultimately a waste of time dont get scammed

Really bad and cannot recommend. Waiting time 1h+, than often too full and need to wait for second bus, dirty, pricy and asking for tip, salesmen on street fighting for their bonus. Afternoon they even skip the voice guide as nobody buys tickets any longer! Take an Uber from one place to the next! That will be better and cheaper!

By far the most upsetting and enraging experience of being in new york. Please never buy anything from these scammers outside any attraction no matter what they say or insist.One of their people unlawfully sold me tickets to the Empire State and said there was a two hour line to get in. He overcharged $75 our credit cards, added tickets to the bus which we never requested, agreed to, or even knew about.We had to get the police involved because he fleed and apparently “no one else could issue a refund” not to mention the totally rude customer service experience I received, the manager refused to handle my case and they said they would contact me. 3 weeks later, I still havent resolved this and customer service has no recollection of the previous claim made.Worst experience, ruined our entire trip! Awful awful awful!!!

Nice tour. The whole hop on hop off thing ist really necessary but still a nice option to have. Anyway the route they go is perfect, and you have plenty of time to take great pictures.

What a con!!! The touts just wanted people on the buses & kept stopping to pile folk on. the buses did not have any air con and us passengers were really suffering on a 100degree day. Somebody said it was the 4th bus they had been on and none of them had a/c, people were getting off because they could not stand the heat. Also nobody was given headphones to hear the commentary

Just like a while bunch of reviews on here the buses DO NOT come every 15-20minutes. Waiting 40mins to an hour is very common. Very disappointed with the service. Will update this review when I finally am able to get on one of their buses*Update* got onto the bus finally. Because it was snowing we sat down stairs. The bus driver was constantly yelling at people to sit down even to the extent of stopping the bus. I completely understand the importance of sitting for safety however the manner in which he went about it was extremely disruptive and unpleasant to all of the customers on board trying to enjoy their ride. No pleasantries were given when leaving the bus which was expected after his attitude the whole ride to customers.