I dont go to the movies very often. The whole contemporary movie experience is mind boggling! From the picture to the sound. And the theaters themselves are so updated and comfortable. It was a lot of fun seeing the Star Wars movie on an IMAX screen. And since Im a boomer seeing the original 42 years ago, it was extra special.

Clean comfortable seating. Great selection of movies.

30 minutes of ads and previews before the movie starts is way too much! The movie was scheduled to start on the hour, and it really started at half past the hour. Its not nice to intentionally mislead your customers.Most of the movie previews did not fit with the movie about to be shown. The ads were blatant promotions. To top it off: just before the movie is about to start, they show an ad for the concession stand. Now, they want me to leave the theater and miss the beginning of the movie!?!Id be OK with 10 minutes of previews that fit the audience prior to the show starting; give someone late a chance to see the beginning of the movie. But, 30 minutes of ads is too much. This is more than you get watching TV!The ads create a horrible customer experience. It appears that the suits (executives focused on next quarters earnings) do not understand customer retention and repeat sales. I know I am not coming back to the Regal Crossgates & IMAX.

I always feel comfortable taking my special person to Regal movie we always have a great time it really friendly thanks guys!!

I love coming here to enjoy the movies. Seats are comfortable. They have assigned seating which is good. I enjoy their popcorn & other concession items. Even ice cream! Staff are always friendly and helpful!

They have a good selection of movies. See them quick, they dont stay around very long. Cant wait until they put in the luxury recliners. They should put them on the mid tiers where everyone likes to sit, not way down front.

Older theater with the old school smaller seats. I didnt realize how much I liked the new recliners in most theatres now until sitting in these torture devices. I feel like an arthritic turtle climbing out if these and down the stairs. Good sound. Good video quality.

Its a good movie place, except the seats are small and you have to pick a number for your seat. Sometimes, people dont stop talking if they have a number around you. Its okay but not the best!

The sound and visuals were good, but the seats were pretty cramped, and Im 5. Not too comfortable but enough to watch a 90 minute movie, and friendly service. The trailers and ads ran pretty long though before the movie actually started, which was a little annoying.

Great place to catch a movie.Best part? CHEETO FLAVORED POPCORN. Itll change your life.My fingers were orange for 4 days. It was amazing. Lol

Pretty good, depends on the crowd you get sometimes thats watching the movie that can affect the experience. But for overall screen and food its pretty good.

My biggest compliant is that theres no flexibility with seats. You have to purchase them and you can only sit in that one spot, regardless of whether or not theres seats elsewhere that may be more preferable. Other than that, helpful & polite staff, good popcorn, as well as good movies.

I would prefer if real butter was an option. Other then that very happy. Very clean.

Have a stupid rule that even 5 month old cant come in and watch r rated movie like the baby can see and understand whats happening. The baby just sleeps whole time. Stupid rule

I guess a regular film theater. Nothing fancy. I havent actually had the IMAX experience here yet, so cant comment. Sound and visuals are well enough, no problems there.I took away a star (Id do this to all Regal locations in Capital region) because it doesnt have any special pricing day like half-price Tuesday or anything else like many other Regal locations. Also the unlimited pass still costs the maximum amount in this location, so thats another negative.

The seats were good. The theater was not packed. Highly enjoyable experience with my husband and 13yo son. Popcorn wasnt stale. Candy was good. Soda quenched the thirst.

ALFRED BRACYRegal at Cross Gate Mall is Extraordinarily Magnificent.

Awsome as always. We watched toy story 4. Fyi the large coke has improved lids and its very hard to remove them.

The manager was polite and professional and refunded my money in full.Over the past five years the behavior of the patrons has become more and more disruptive. Ive had enough of it.With movie theaters losing revenue to streaming services, you would think theyd want to provide a top tier experience for their guests.Ive had enough of how horrifyingly bad this theater is and this is the second time in two years that I had to leave a movie.If someone from corporate /ownership reads this, you should have a really serious conversation with whoever runs the day to day about fixing these problems. Its unbearable and I wont be spending my money here anymore.

Easy to get through lines and when you ge thg there early they have games for the kiddos and options for snacks. A little pricey on the snacks but manageable for a date night movie.

Cool theater, similar to most theaters, live the huge arcade out front and can also host birthday parties I think

I went here and saw a movie about a lion that fell into a crack where cows were running then another lion ate snails and in a matter of minutes went through puberty. Every animal spoke English..Theatre was good and the layout made sense

Not a fan of assigned seating. Would prefer to just walk into the theater and find seats. Also when I told the person at the box office I had a leg injury and couldnt walk up stairs, she continued to suggests seats up the stairs in the theater.

Needs renovation and better seating, seats dont go back and are not wide, comfortable... prefer colonie shows

I was in this theater with my niece and nephew and we bought 3 tickets to see Captain Underpants. Overall I love the place and the lady at the was super polite

I am 17 and a half years old. I was dying to see this new with my girlfriend. I bought a ticket no problem but when I got to the ticket ripping station, the manager was there too. I showed him my drivers license. In the photo, I have a beard. Since the photo, I have shaved. Being that I didnt look like the photo he wouldnt let me in. Not a great experience.

Not a bad spot and the seats are comfortable. Could be cleaner and the theaters at Colonie Center nearby are a bit better, in my opinion.

Overall, the theater gets the job done if you are going to Crossgates to do some shopping and on a whim you just want to see a movie. This theater should not be anyones first choice to go see a movie as Colonie and Clifton Park have much nicer theaters.I normally dont write reviews but something happened during my last visit that didnt sit well with me. During my last visit, I went and saw the movie Parasite. The only reason I chose this theater was because they were the only one in the area playing this movie. Im sitting there enjoying the movie and about half way to 3 quarters of the way into the movie, I could hear the movie playing next door clear as day! It was really distracting and it honestly ruined some of the scenes during the movie. Imagine during a quiet and tense scene during the movie you hear the loud musical number in whatever movie that is playing next door. That is basically what happened.So I get out of the movie and it turns out all the doors were open to all the movie theaters! Huh? Ive been to several theaters and I have never seen this before. Explains why I could hear the movie so well next door.Also, the other reviews arent kidding about the bathrooms. Ive seen gas station bathrooms in cleaner condition than this. Disgraceful.So, unless youre shopping at Crossgates or in my case the movie you want to see is playing at this theater and this theater only, avoid this theater.

The theatre was beautiful and perfect in every way... I am not one to complain, but the manager was quite rude. Took away from the whole experience.

They have to have some kind of caring tray. Its hard to carry a soda and popcorn when youre other hand is being used with a cane

I had to chuckle when I read David Hamans critical review of this theater. It is a sad state of affairs when an adult cannot walk from Point A to Point B without having to stop for a break along the way. Absolutely pathetic. As for the theater itself, I have never had a bad experience here. I recently purchased the Regal Unlimited Card and it is so nice to walk past the ticket booth and/or kiosks and go directly to the ticket taker who then scans my iPhone. I like the assigned seating but have to wonder if this will eventually lead to seating based pricing.

Let’s just say I watch a LOT of movies and I go to this theater a LOT. Pretty sure I went 4 times last week (given there’s a lot of good movies out right now) But I go to the theater enough to know the difference and this is a solid theater! I haven’t had any bad experiences, only good. My only complaint is that the seats are a little stiff haha but it is a movie theater so I can’t ask for too much. I enjoy this movie theater and would recommend it to any movie goer.9/10

Worst theater in town. The treater crew always forgets to turn the lights off, even while playing the movie. Someone has to go and remind them about the lights.

Absolutely will not be back! The theater was not cleaned and the rif raf was uncontrolled and management didnt really seem to care!

Love the IMAX, huge screen! Prices for food are kinda expensive but overall, its still pretty good

Enjoy the IMAX experience, except the prices, I still contribute to the concession stand. You dont have to preselect your seating.+++

The IMAX was great , really enjoyed the film. A bit pricey though.

Great theatre for movies/other things included at no extra charge here lol

I used to love going here but theyve started assigning seats which made it impossible to find a spot away from everyone in a almost empty movie theater.Ended up sitting next to a group who was non-stop talking throughout the entire movie who thought we couldnt understand Spanish. In front of us someone was ALSO talking and on the other side someone kept looking at their phone which would light up the theater.Easily could have been avoided if we were allowed to switch seats. I understand why they would enforce such a thing but now every customer is complaining about others talking and not being able to move away from them.The prices of the popcorn and the sodas were always outrageous, encouraging people to sneak food in and leave their garbage everywhere.Two stars because John Wick was good.

Great cinema. Seats were comfortable. Went to auditorium #15 to see movie. No problems at all. Highly recommend everybody go see Unplanned. It really makes you think! Glad we went.

Little pricey but overall pleasant experience. Love the membership and its perks

YASSSS had a GREAT time with my girlies. We saw the the movie QUEEN SLIM!

Excellent movie experience. Accommodating management, I bought the ticket for wrong date, they gave me tickets without any hassle for the show I wanted to attend.

Took my kids to see Frozen II and it was a great experience! Kids had fun

Stadium seating, easy tickets, good concession area, lots of theaters for a great selection of movies

The theater is comfy and nice. I am giving one star since they do not clean the toilets properly. Very disappointed in the state of the bathrooms.

Never had any problems it’s just a standard regal cinemas

Great seating and overall atmosphere. Picture quality is great regardless of being in standard showing or a premium showing, as well as the sound quality.Looking forward to seeing Booksmart and Godzilla King of the Monsters next.

Its pretty run down, definitely needs to be upgraded. The chairs are uncomfortable & the bathrooms were filthy & stunk like urine.

Good theater, comfortable seats. It takes a while to walk through the mall to the actual theaters, so plan extra time

I love this theater just wish that u could take any seat not be ask where u want and given a row and seat number very unfair not happy that ur closing alot of theaters very unfair

Best place to watch movie in the town

Theatre desperately needs a update/ modernization with more comfortable seats.

Quality of movie theatre is perfectly fine. The patrons are not. Blessed by the presence of some sexist idiots commenting loudly and drinking in the theatre from a flask on a Tuesday night. And someone had a kid who also talked through the whole movie... Probably wont be going back.

Avoid this theater at all costs if you have small children. Why? Because you will end up taking them to the restroom and it will disgust you. I don’t know what Mark A “local guide” is talking about.The men’s restroom literally smelled of rancid urine. There was urine in the urinals, on the floor, on the toilet seats, and god knows where else. No changing tables in restrooms either so good luck trying to juggle your kid and get them redressed without dunking them in the piss covered floor.I’ve never been so repulsed in my life. There’s no way that the odor of that bathroom could possibly develop in a single day. It had to be days of neglect to get to that intensity of stank.I wish I was joking, but it was quite literally horrendous. No amount of hand washing can help forget the smell.Do yourself a favor and go anywhere else. Also very pricey. $5.93 for a bottle of water.

Great employees, especially the little girl with all the jewerly at the ticket counter. Others wete very helpful. Sound and picture were great. Consession stand very pricey, especially box of candy $4.99 I can get the same for a $1. at the $ store or $1.59 at the market. Soda and H2O high. Small pizza awful high. Guess everything high. Bring ur own. Seats not comfortable.

It was a great movie experience. Clean. Staff not do friendly.

Great theater awesome movie great staff

I much prefer the seats at the Regal in Colonie Center but if youre looking for IMAX, then this is the only game in town unless you want to venture further outside the city.

6:40pm showing of #Unplanned movie was packed... Nearly sold out! Excellent movie, well done, very informative and fair-minded presentation of THE issue of our time... Highly recommended!

Modern theater, but the seats were more uncomfortable than anticipated. My friend had a hard time with it and made it hard to enjoy the movie.

Always a good place to go for a show, usually pretty clean and comfty seats. Prices are still pretty steep for things such as candy, the same boxes you can get at the dollar store down the hall for a buck. Same goes for popcorn and soda prices.

Great place to watch movies. It is an convenient place to get to being in the mall. They have friendly staff and comfortable seating.

Ice maker down all weekend and room temp icy cold for 2 days. Not a bad place but buyer beware...

Great customer service and clean movie theater.

A little pricey but amazing snacks like popcorn and nachos a great selection of movies definately recommended for a date, friend date, fun family night, or just by yourself!!!

Really loud. The vibrations are overwhelming. My least favorite theatre.

Pre-movie ad overload. VERY loud. Too many loud trailers. All else was good. Didnt patronize the conce$$ion stand.

Its a nice theater and all but I like colonie center and east greenbush better... Last time I went to crossgates theater my back started hurting from the chairs.

We like this theater so much that almost every other weekend we are here for back to back movies......

Nice big theaters. Finally saw Avengers Endgame good place to go

Watched US with my bff it was very good movie

The ushers absolutely do not do their jobs in monitoring excessive noise in the theaters. Dont expect anything to be done about other patrons being loud or disruptive during a film. Management was rude when I tried to bring this to attention and Regal customer service was about as helpful as talking to a brick wall would have been. I will never be returning to this location.

What else can I say, they have the cleanest restrooms of any theater Ive been in. Good job!

18 screens. Place is huge.

Imagine, you are gong with 4 of your friends to go watch It chapter 2, youve waited 2 years to see the movie and we went all the way to Cross-Gates to see the movie but you know, their policy regarding a I.D proof for your age being 17 is absolute garbage, we had pictures of our I.Ds on our phone and I quote they said its a picture yes it was a picture of my flipping I.D. Seems legit right. All the workers there were extremely incompetent and they all said something different about the rules and we had a 21-year-old with us and the one woman at the ticket booth said he could only get one of us in. Glad I had to drive all the way to Cross-Gates to just do nothing the whole time because a picture of my I.D is a picture and isnt legit apparently. Thanks Regal for really ruining a day out with my girlfriend and my friends.

Updated from 3 starts which was a misclick! No major complaints, just felt like the theater showed its age a little.

I use to work here. This place is awesome!

Real great place. The IMAX sounds amazing. Its just that they messed up the framing of the screen.

The seating is so out dated. The chairs are old and not comfortable. I rather go to Colonie Center. Seats are updated to seat and enjoy the movie.

Nice theatre but we had a hard time finding our way out

Good movies, good screens and seats and good popcorn

Loved the experience. The quality was really good. Had fun with family and friends specially they show hindi movies in different languages which is super cool. Would highly recommend this place to spend some time on weekends

Always enjoy Regal Crossgates. Looking forward to the Juice and Coffee bar in the future

Weirdly huge place. Seems like they could do more with all of the space they have. Staff was friendly and they have the kiosks to pick your seat which is convenient.

Liked the movie I saw, seat was comfortable, but the food prices (supper) were ridiculuous!! Had a hot dog and soda.

Nice enough. The seats in Cinema 12 are very uncomfortable. Hopefully the bigger IMAX theaters are nicer.

Nice and clean, older seating and the manager is a capital A whole.

Great theater, friendly staff. Clean, comfortable seating. My only problem was the temperature in the theater itself. Usually its comfortable or maybe even slightly cool but on my recent trip there it was humid and just too warm and there were maybe only 10 others in there so it wasnt due to crowds.

Less busy than Colonie due to their newer theater but the seats are not as nice, I had a guy kicking the back of my seat the whole movie, even after swapping seats with my husband, I could feel every little movement like there was no chair between his foot and my back. I understand theres assigned seats now, but there was 8 other people in the theater I dont believe anyone would have said anything if he moved, he came in a few minutes after the movie had started where as we were 20 minutes early.

Its okay but Netflix is better

Great theatres, pretty clean and always a good time

This was our first time at this theater and usually Regals are great! This location is in a fairly big mall and has a lot of screens which is nice. The seats in our theater however, were so uncomfortable. We went to see How To Train Your Dragon 3 which isnt that long of a movie and we were all antsy to get up. The sound was extremely quiet as well. Im not sure if its because its a kids movie but at times it was actually a little hard to hear over other patrons making normal movie noise like eating pop corn and candy.Next time well drive to the Queensbury location at the Aviation Mall. They have the reclining seats and the sound is much better.

Seats were pretty uncomfortable. Mall was not too crowded if you enter near the theater. Parking was reasonable. Prices are what they are. It cost more for popcorn and drinks for 4 people than it did to buy tickets. Half an hour early and we had our pick of seats.

Theaters need an upgrade considering the other theaters in the area. Old seats, escalators dont work and its kind of expensive. Just went tonight: 2 movie tickets, one large drink, medium popcorn and nachos = @ $55. And assigned seating sucks, but that seems to be the way all theaters are moving, so that part is more of a general statement.

This is the only IMAX screen in the capital region and I think north of Westchester. Clean theater and I try to see all the special effects blockbusters that come out on this screen.

This theater used to be the crown jewel of Regal, but now its showing its age. Feels post-apocalyptic riding the escalator alone and passing the sad, unmanned upper snack bar. Staff seem to smell the musty odors of stale corporate fare, as they seem anxious yet apathetic as they shovel warm corn into a sack and add on a bucket of soda. A big plus, they serve Coke Zero.What management needs to do is renovate the lower section into a theater on par with Colonie, and convert the upper level into the new premium theater experience where you sit in a powered recliner, and if you press a button, a waiter brings you chicken fingers and a beer. Every major city in the South and Midwest has this now. If St Louis and Columbia can have this, why not us fine folk here in Albany? Regal should retool and shake up the theatre world, making a theater worthy of Dave and Busters and Lucky Strike down the way.

Big screens nice selection of movies. Only down side is the seating is awful. Old uncomfortable seat and far to many people smoking pot during the movie. I complained to management as well as to corporate . Nothing was done not even an apology. My GF suffered a massive asthma attack from the smoke . She ended up needing to go to the hospital . Avoid this place if possible .

Saw Star Wars in IMAX. The aspect ratio was not adjusted for IMAX, and was the size it would be if I was seeing a normal movie. Why would I pay extra if you are not going to actually fit the projection to the screen?

Clean facilities and friendly staff, overpriced tickets for standard seating