Sorry but IMO it’s not worth the entrance fee ($47.51 inc. taxes & fees) due to COVID restrictions. You get soft serve, a toffee and cotton candy, but can only eat it outside, can never take the mask off and can’t go in the sprinkle pool. They have enough hand sanitizer and gloves available. Great for kids, tho. Might be best to wait for restrictions to relax after the vaccine comes out.

Awesome place for cool photos ops. The whole experience is pretty cool. You get 2 servings of ice cream. One soft serve with sprinkles ( FYI the sprinkles are kind hard and crunchy ) then you get a salt water taffy in the next room. Each room had a fun experience. My highlight was the slide. Brings the kid out of you. The sprinkle pool is only for photos. Can’t play in it, besides they’re made of rubber. Not easily moved.

I had a ton of fun and they definitely take precautions so that youre safe during these trying COVID times. The staff were friendly, helpful and cheerful. It was a good time for adults and kids alike!

Such an amazing experience. They have a cool scavenger hunt activity that keeps you entertained throughout the museum. Overall its a good place to have fun with the family.

Nice place. Kids had a great time because it was their first time here. We had to keep masks on all the time. Couldnt take it out at all for pics. They said they would have to ask us to leave. But overall, it was a nice place to visit. Staff was nice.

I honestly wish I would have went last year. Going during a quarantine is a waste of money. You only receive two Ice cream samples, both must be eaten outside in the freezing cold, and then the last sample, the only options were peanut butter and chocolate (I hate both flavors). I’m just this is probably amazing during summer and outside of covid but as for right now, save your money unless you’re going for the dope photo opts

Before coming here I should’ve read the reviews. I agree with those who say it’s a waste of money, it’s cool for the the pictures but other than that the pandemic takes away from the experience. And not to mention this seems like it’s more catered for children and pre teens. I don’t know if I would come back here because the only HYPE is the Instagram photos. The staff are nice and chill but I’ll think twice before coming to one of these museums again. But if you must go, I recommend going in the summer and when the pandemic is over.

Fun can’t even describe this place, omg! Hurry up and get Thur I had a blast and my daughter had a blast, definitely go down the slide.

Nice place, my daughter and I had a ball.... at the end there was a little misunderstanding, but the manager cleared everything up very quickly. The greeter had awesome customer service! I recommend everyone (including adults) use the slide

So...If you are someone who enjoys a good Instagram photo then this is your place. However, if you think this is an ACTUAL museum with information about ice cream...then no, avoid at all costs. The pros: The staff was amazing. They are very cautious, and clean all surface areas. The slide was fun. The cons: They only give you ice cream 2x (very small amount), and you dont even get to choose what ice cream you get, for $45.00+ I should AT LEAST get one scoop of whatever I want. All in all it really depends on what kind of experience you are looking for. It wasnt for me.

Very interesting place to visit with kids from 6-7 years. You are having free ice-cream, three quest-game activities and a lot of warm communication with the staff. Besides you can take many colorful pictures)

Such a cute, fun place! Came here for the sip and scoop experience with my friend and we had a great time. Stop by for scoop or a walk through!

Do not buy tickets from them I bought my tickets before this corona started when I wanted a refund because of cove at 19 I didn’t feel safe taking my family once they re-opened they told me they will not give me the refund that I will be able to come in I didn’t want to come in anymore because of Covid I did not feel safe especially had a case that someone had Covid from them and I’m still waiting for my refund can you believe this. About 10 months now !!!! I’m too busy with my kids and family and work to keep emailing them and asking for my refund they really think I’ll forget about it MoveOn nope I won’t Very disrespectful and they don’t care about the customers

Unfortunately we had a horrible experience. From the start there is a long wait until they actually let you up, all that talking on each floor from the team members was extremely unnecessary and the kids were bored. The worst thing is that if you bring a coat you have to carry it throughout the whole experience which is absolutely ridiculous, like you pay all that money and no coat check? There is couple of cool things to see but it’s very limited to children. You should eliminate the amount of talking as people just like to do their own thing. Ice cream was really good though but you have to eat it outside which is ridiculous again! Also my nephew lost his hoodie there and it magically disappeared because all the amount of people working there but nobody found it! I was extremely disappointed!! Will never return again!

It was fun. I appreciated the safety rules in place that allowed us to have a fun time. The staff is excellent and ready to answer any of your questions.

The manager here is AMAZING! Made our daughters experience better than ever! She remembered her name and made her smile through the whole experience. So impressed with the staff and how they handled keeping the museum open safe and clean during covid! Thank you to the manager and the staff

This museum disappoints in both “museum” and “ice cream”. While the staff was great and the place was clean, the exhibits are not very engaging. You will find yourself standing in a colorful room wondering why you paid $39 to look at plastic treats on a table or projected clouds on a wall. You will eat ice cream 1.5 times while you are there (soft serve will be provided at the beginning and store bought, lack luster Italian ice at the end). If you are expecting a tour of ice cream, this is not what you’re looking for. If you are expecting to look at colorful rooms for an hour, then this is your place. The best part of the museum was great company, so if you go, go with good friends.

So much fun! Just wished the gave more free ice cream

This museum is so much fun! I went in January with my sister and we had a blast! It’s something to do for all ages and the free ice cream samples are great as well! They have a sprinkle pool, a slide, a mini play ground, dozens of photo op rooms and much more! I’ve been to the MOIC in Miami as well, and this one is definitely more fun! 100% worth the visit if you’re ever in NY!

Woohoo it was fun. The best part was the longest slide in New York. Three stories long and exhilarating. The soft serve ice cream machine didnt work so I felt our private tour party of 17 should have been compensated in a couple of points to take home or an extra scoop at the end. The macaroons and taffy were really good as well. They are cashless do the group I was with ere developmentally disabled and dont have access to credit cards. Ss a result they couldnt purchase take home pints, of one of the many souvenirs of games, which was disappointing for them to feel excluded. They loved the interactive exhibits though.

The exhibit has such a charm to it. The workers are incredibly friendly and engaging. I can tell they work hard to make sure each visitor is welcome and feel comfortable. And the Ive cream is FANTASTICI HIGHLY recommend

Great experience. They are constantly cleaning and there is sanitizer all over

This was a incredibly fun place! My friends and I went for a birthday and it was so much fun, we had the time of our lives! The employees were cool, respectful and energetic! They really brought the place to life.

Great friendly staff. Very clean and brightly lite. Fun experience, especially for my 2 little boys. Sprinkle Pond(like a rubber ball pit) not open to play in.

I had a great time at this museum! The staff was super friendly & upbeat . You are able to access a fair amount of attractions for the price. I did visit durning covid & it sucked to have to take pictures with the mask on but I understood why. I did have a 25-35 min wait in line to enter the museum even though I had tickets and an appointment. The staff were constantly wiping & cleaning areas to keep everyone safe . I was bummed that I wasn’t able to dive into the sprinkle pool but the slide was just as fun! Definitely worth it for at least one visit. I would go back to take my kids!

PLEASE DO NOT BUY 45.00 Ticket!!! Not worth it. You do not get to taste any ice cream for FREE. They give you one soft serve and then at the very end offer you one flavor the rest you have to pay for. Not much of an interactive experience.

Visiting the Museum of Ice Cream has been a dream come true ! I traveled from Florida to NYC to visit and it was all worth it. This is definitely a very unique museum that gives you the history of ice cream along with interactive parts and pink filled aesthetics for your selfies and social content. The staff was helpful, full of energy, and playful! They give you samples of ice cream throughout the tour and allow you to take your time in each room. The most impressive installation to me was the Subway which was extremely thought out to match the features of the city. I plan to visit their home location in the future, I’m definitely a big fan of Museum of Ice Cream!

Good place to spend 60-90 minutes. A bit on the pricey end for the experience. They have a few treats (ice creams, macaroons, stretchy ice cream etc) and some recreational areas with swings, slides and see saws to propel you to nostalgia. We had a great time at the sprinkle pool. Good place to take kids or go with a large group.

Great experience with friends, kids and family. Each room has its surprise and WOW moments.there are ice cream stops that serve you miniature ice cream that bring smile and sweetness to you. Staff are super friendly too. They all got smile on their face and greet you warmly. Again, awesome experience.

Super gassed! It was fun but not that great tbh. You go to each room with a group and before you know it another group is coming in, cant take ur time with pics. Color Factory was by far a better experience.

Very pricey but it was a lot of fun. We were there for 2hrs but totally could stayed for longer had it not been the end of the night. I wish they did accept cash though and the ice cream I bought in the store front while tasty wasn’t of poor quantity for the price.

We did the sip and scope event. Honestly the most fun I have had in a while. The event was outside and covid protocols were 100% being followed but it did not take away from the experience. It is a must try

Very cute museum for pictures, more than ice cream and its history itself. Staff very energetic and interactive.

I gotta be honest I wasnt sure about this place at first but after our experience...I gotta say my lady and I had a great time. This Museum is huge and offers 10 floors of fun. Upon entry youll notice immediately that the place is overwelmingly PINK and youll be greeted by the greeter. You will also pass the small gift and Ice cream shop as you soak up the overwelmingly pink lobby. Coat checks are available and plenty of restrooms. Every floor and exibit in the place is organized and seems clean including restrooms. Staff here is extremely friendly and cheerful. Within the floors you will be given samples of different kinds of Ice Creams for your enjoyment. Dont expect info boards or signs giving you history on Ice Cream....this Museum is more like a big playground or a place where you can shoot photos, and its also family friendly. Admission is a bit pricey(beware of the hidden service fee) but you can purchase tickets online to avoid waiting there. For me this is a one time thing however I did have fun. Thank you and enjoy.

Not at all what I expected. The word museum suggested it would be educational in addition to fun. No real history or information just good ice cream themed backdrops for Instagram photos.

Cool place. They try their best to make sure you have fun while adhering to mask mandate guidelines and to keep their employees safe

I had fun at MOIC NYC, wouldn’t call it museum though.The place is huge with plenty of rooms.If you loke colors and would like some cool shots with nice backdrops you should visit MOIC.

Not worth the price, we only got one soft ice cream at the beginning and that’s all. On their website it says you get to try different ice cream. Not a museum.. just a nice place to take pictures that’s all. My kids are very upset .

Freaking awesome! Nice employees, very clean, colorful and fun Will definitely come back next year.

Walking through the MOIC is a fun experience. There is more to see, than there are things to do and try. I suggest taking your time and appreciating each new area as you move forward.

This place is awesome. Definitely come photo op ready

First id like to say the museum’s associates were cool and very polite! However this museum wasnt what i expected. Very rushed, its suppose to feel fun and informative but the way covid-19 put things in place, you cant even take time to take photos, or take leisure time. It felt like i was in a rushed workshop trying to figure out puzzles without really retaining info. Shoutout to the employees though, they tried to make everyones experience as fun as they could, but it wasnt worth $47.50. Also you had to solve riddles to earn “free gifts” at the end but you would think it would be more than ice cream...

A unique experience! While the price.of admission might seem steep ... you get multiple ice cream samples along the way of some super awesome themed rooms! I would highly recommend visiting this plsce!

Very cute little museum, love the colors and the cocktails are amazing

My daughter, my nieces, my sister & I really enjoyed ourselves. If youre into selfies this will be for you lol perfect areas for selfies lol. Theyre are very very serious about wearing your mask its to the point where its annoying️ the other thing is they take forever to make your drinks we literally waited an hour in a half for our drinks. People recieved their drinks before us & they ordered theirs after us other then that it was a good experience ️

Tickets are kind of pricey, they charge a service fee even when buying them inside the location. The beginning of the event is a little interactive with the staff, but they let you go off on your own after that. Basically give a variety of unlimited ice cream samples, its a great place for taking photos too!

Enjoy your sweet journey in a pink fairy tale world.

This was such a cool experience. I loved every moment of this museum.

I went with my mom and i was super happy and i would come back when ever possible and when i grow up i want to work here

We ended up going for a Valentine’s Day special, that offered a 2 - for - 1 discount pricing of 40$ for two guests. Given the price we paid, we were satisfied with the experience we received. The only downside was the crowd and locations throughout the exhibit that were extremely warm. This may have been due to the lighting and unavoidable, but it did detract from the experience at some points. We greatly enjoyed the samples of the ice cream we got. We wish that for the price we paid that there would have been more ice cream included. Given that we had a 2-for-1 pricing, we think it was acceptable. I don’t know if I would attend again at the full priced admission rate. It is a fun time, and it was enjoyable. I had fun, but I also think there could have been more done to truly immerse you.

A museum or just a Insta-photo shoot? Not deaf or blind friendly, the free peanut butter ice cream was NASTY and the scavenger hunt was pointless. Hard skip.

I went for the first time back in January and honestly I believe people hype it up more than it needs to be. It was pricey for no reason, they didn’t have many options for ice cream. I only went for the IG pictures which were amazing but besides that I wouldn’t recommend. Definitely go for the experience but that’s it. Would I go again? Absolutely not. I’d rather go to the Rose mansion, or the museum of art, anywhere but here. Don’t believe the hype.

I am very disappointed by how I was treated at this establishment. I came in with my daughter, 2 of her friends and a friend of mine. Initially we were excited to be at what seemed to be a lovely place. We got a speech about not taking off our masks which they put a cute little ice cream spin on it. Thats not where I had an issue. After the 3rd room, we were in the room by ourselves. So I decided to take my mask off for a second to take a selfie with my daughter. A worker came in and saw us. I apologized immediately and let him know that it wont happen again. He said nothing and left. As I proceeded to the next room a woman came up to me and said that she was calling security to escort ALL OF US out because I violated the policy. Now, even though I felt like kicking me out was a bit extreme especially since we were ALONE in the room, I could understand that I did not follow the rules. Even though I think a warning would have sufficed because again, no one else was in the room but my party, I get it. Wrong is wrong. My issue was the way the situation was handled. Why threaten to kick out my whole party? Why say shes calling security in front of a 2, 8 and 10 year old? She immediately came up to us and told me she was calling SECURITY. I had no words exchanged with her before this moment for her to feel like that would be necessary. Im not sure if she thought I would get rowdy because Im black or if this is company policy but I can assure you that it is insulting to jump to that level when there was no need for that. I asked her if my family could stay because they did nothing to which she agreed.Overall, I am well aware that ultimately I was wrong. But I do feel like being treated with a bit of dignity is not too much to ask for. Employees should not be jumping straight to calling security for a mask infraction especially around that persons CHILDREN, as it could potentially have traumatizing affects on both the person involved and the children.

It’s a waste of money I been there last week and yes it’s clean but u have to wait for ever for drinks number one. And number 2 it’s only for pictures no info about ice cream plus they give u ice you that u have u pay for very disappointing

Very fancy I loveeeeee it I wish I could buy all kind of ice cream

I was a little dissipointed in the museum of ice cream. The whole experience took only about 40 min to complete. The displays and exhibits were cool but in my opinion, not worth the money. When you buy online, after processing fees etc., its $95 for 2 people. If you are interested in something like this, I would recommend the Color Factory or the Museum of Illusions instead. We both enjoyed them a lot more and they were less expensive.

Fun day out, lots of photo ops, needs vegan or lactose free options ... and more ice cream

Bad experience! Bunch of entitled people working there. Just a horrible felling after leaving this place.

Staff was friendly and knowledgeable. I had an awesome time I highly recommend this placw

It is real fun. Now cause COVID-19 they are doing it online that is amazing

The overall experience was fun to go through. My favorite part was the room with all the “sweets” i would have to agree that this place is kind of set up for people who want to take many pictures. The sprinkle pool was also over crowded. Definitely recommend going early in the day or on a weekday. Also loved the fact the have a “coat check” room. We came on a really cold day and had a shopping bag as well and it was great to know we didnt have to go through the museum with big jackets and a shopping bag.

I give this zero stars, very, very un-customer service friendly, but had to give one in order to provide a review. They refused to provide a refund during closing for COVID -19 even though they promised a refund, I sent numerous emails, and made numerous phone calls (only to be hung up on) I finally reached out to the Better Business Bureau and NY Attorney General to seek out my refund. They responded to BBB have the customer email and we will refund immediately. Two more emails, still no refund, still no reply. This place is AWFUL. I would NEVER, EVER, GO THERE or RECOMMEND going there. A company that is OUT FOR THEMSELVES WITH NO COMPASSION AND UNDERSTANDING FOR HUMANS AND THE CURRENT PANDEMIC. SHAME ON YOU! Karma ICE Cream factory, KARMA!

While it was a unique experience, I dont I would have enjoyed it much without my daughter, who had a blast.

This was suprisingly fun and nice ! I will definately recommend to all. Kids will love this and even adults will enjoy the experience from tasting the different ice creams to interacting in every room. Taking pics will be great in this place as well !

Definitely not a Museum! Lots of missed opportunities for Adults to enjoy, kids will enjoy visiting (slide, jungle gym, sprinkles play room). Great staff! Place was very clean! Was 140$ for 3 people. Money that would be better off spent around the corner at Balthazar for a dinner of comparable price.

I was excited to go inside. But they didnt let us go inside for the corona virus .... next time when everything is over.

This is a beautiful place! Tasty icecream, nice internet, very friendly staff! definitely recommend it!

Second time, but an earlier visit. Theres more interaction during the earlier hours between the staff and guests (still just as friendly). Suggested time is about 45 minutes to an hour, yet managed to spend an entire 2 hours again! The whole place is an Instagrammers dream. The ice cream is unlimited so stock up . Never felt rushed, and its in the heart of SoHo! Def worth the visit. On insta @x_nocturne_x

Cute place, but definitely not worth $50 tickets just for entrance. It should be 30/35 tops. They dont take u at the time of your ticket. The guy was midst talking when we were let in, so we missed all that. They should also warn u to use the bathroom prior to entering..

Amazing place to visit! If you ever get a chance you definitely need to go, I’ve taken my fiance there twice!

Was nice place for taking a photo the kids are will like here, but I feel mad I was took and bus from DC to this ice cream Museum because I love that pinky stuff and the reviews and I was there on Sunday with my friends. We are on the line for the rainbow light thing in the museum and the line is longer than 20 min and we are waiting till we are got it then we trying to taking a good picture and it’s was 5 min then the Old man and his family yelling at us and he’s said we are waiting for 10 min for you now!! Then the stuff came to us and told us to move and moving forward to the next room, I was up set and can’t believe I wast my time and was looking a long trip for let the people yelling at me there.

Fun, interactive art exhibit that should be approached more as an Instagram playground than as an actual museum. Free samples of ice cream throughout the different rooms was a nice way to pace dessert. Hopefully they clean the sprinkle pool semi-regularly because there was a lot of debris and hair in it when I went.

Had a good time. Think they should have more classic flavors of ice cream. The slide was fun! Overall a good time. Would definitely recommend for a good time with the kids.

I have to say, after attending the San Francisco museum. The NYC location had to the best by far. I truly enjoyed it. More interactive experiences and the employees were fun and made the overall experience a wonderful time. Go before they pop up someplace else.

Its not exactly icecream museum where you will learn history of icecream, but more rather kids entertaining place or more family oriented place. They have verious artistic spots where you can take studio quality shots, test out some icecream samples along the way, they have tube slides, swings, etc. Overall, you will walk out with the smiles.

I feel like the only positive reviews of this place come from people with small children and people who are here to take influencer photos. I will say that the employees here are great - super friendly, energetic, and helpful. The rest though...not so much. First, its tiny, and the lobby is cramped and chaotic. Just getting situated when you first arrive is a mess. They filter you into a line and while you wait its about 100 degrees, and I went in January. Then, youre in a second room where you wait, which is also 100 degrees. You get very little ice cream along the tour and if you want to take pictures in certain spaces, you wait in line. Even the photo areas were underwhelming. I could see how some spots would be fun for kids but its not super impressive.I went because a friend had tickets, but those tickets were grossly overpriced. Youre done with the whole thing probably in a half an hour (not including the wait time). Its also packed to the gills with tourists on the weekend. Would not recommend at all.

My daughter and I had a blast. New York offered so much for families to explore. Our first time here as well. It was so much fun. I felt like a kid again. There were Ive cream stations that guest could eat. There was a slide from the third floor down. Pretty scary too . Coat check was free

Fun, fun, fun! Perfect for enjoying ice cream, a different activity and great place to get a good pictures

Lots of fun, even for adults! The free samples were a treat after each whimsical experience of the Ice Cream Museum. The staff was nice and seem to enjoy their jobs.

Simply amazing all around great

Cute pop up museum. Worth a day trip if paired w other NYC happenings.

Just wow!!!! Sooooo much fun. Nostalgic! Delicious! Just a three story playground for adults and kids alike. Try to go when the crowds are small so you can have the rooms and characters to yourself! I loved the Mad Hatter room with Ginger Snap, and the Queen Bee was delightful! Even had a dance party with construction men from across the street!

This weekend is my daughter’s birthday and I really want to take her. When we initially saw the advertisement we both had very high hopes and excitement, especially since the museum isn’t far on the train from our Brooklyn home...however, these comments are worrying me....so much. Oh boy. I give fours stars because I’m hopeful. But Yikes for some of the reviews.

All of the staff was super nice, love the different rooms, deco very attractive. Would love to see them expand. Nice afternoon out with the family, You have to try the Queen Bee ice cream!

Although it’s pricey I had an AMAZING experience like I will never regret going here

Instagram social media trap! Lol not for me place prolly swimming with viruses also.

Literally the most fun Ive had in a while. Great vibes, great ice cream!!!

Was really disappointed. Felt the attraction was over priced and the experience didn’t feel like it was meant for you to be in the moment and enjoy - it felt like it was set up for to have an instagram photo shoot. Not really about ice cream at all, just vague elements here and there. Also all but two samples were just of plain vanilla soft serve...it would have been nice to sample the ice cream by the museum of ice cream brand. I would not recommend.

Brought my six year old son due to all the awesome reviews/ photos on Instagram but in reality it’s very overpriced. Small samples of ice cream, a few interactive displays, photo shoots taking place every where you turn (literally) fun place but didn’t leave saying WOW this was worth the money spent.

Son loved it. Place is interesting. Not sure Id call it a museum. More of an activity for kids and parents to taste some ice cream and see a place filled with color.

Fun place to enjoy ice cream fun activities, I went with my best friend and we really enjoyed it. This is what we needed after not meeting up for a while, definitely would recommend and bring a water bottle if you get thirsty after eating one spoonful.

The only reason they get any stars is because my 3 year old daughter enjoyed the experience.Do not go if you don’t have kids. For parents this is a 3-4 star kid experience but when you factor in the value I would not repeat.

We thought it was a nice place to pass a snowy afternoon with our 18 month old. she definitely had fun. The ice cream wasn’t super tasty but the soft serve with sprinkles in the back of the dark room where the giant slide comes out was really good!The employee working at coat check was clueless. We asked him if there was a changing table for our baby and he said he didn’t know what that was! (FYI there is one in the handicapped stall in the bathroom).You can bypass most of the line if you skip coat check- we didn’t wait at all.

Had a wonderful experience at the museum of icecream!! It was a lot of fun and we got to try out so many different types of icecream. The sprinkle pool was amazing and I loved the slide!!! Definitely coming back again and bringing my other friends

Awesome staff full of positivity and smiles... had the best time ever... you go with the right people and youll have an unforgettable experience...

Very expensive for what it is. If you are coming with multiple people, I suggest coming on a Thursday(buy on ticket get one free). We didnt and up going inside because of the price and time, but looks fun. Cute when you walk in and based of the photos its cute inside to.

Nice fun place. U can definitely sample alot of ice cream..

Not really sure who could say there weren’t enough samples of ice cream throughout the exhibit... I took tweens today and it was so much fun to watch them enjoy the exhibits. The people working there were super patient- especially given there were some unruly children and crowds of people trying to get the ‘perfect shot’ at all costs... that was probably the most annoying part of the whole day... people in stilettos with a full face of make up on, waiting to get in or on kid sized equipment to fill up their Instagram portfolios...What was cool about it though, was that there were a lot of rooms...even if some were useless... they were fun- and that’s what people were there for- fun...so to the people who were annoyed that it’s not a “real” museum... please do go to the Guggenheim... these exhibits are there for those with an easier sense of imagination who continue to remain a child at heart. I think it was worth $39 for the two hours we spent in there...remember...I was with children...they took full advantage of the interactions when they could.

Loved it! I had alot of fun

Pretty neat museum for the younger lot. Preferred the immersive experience of the color factory but the teenagers seemed to enjoy themselves with the plethora of photo opportunities!