Not sure how anyone could give this place less than 5 stars. It is inexpensive, fun the staff is wonderful and very attentive and the pools are great. Its also super clean and a great atmosphere

We did swimming on a Thursday afternoon in Feb. taking advantage of toddlers swimming free. Nice pool, only the one big pool/hot pool were open by the restaurant. They are building a new indoor pool and another outside pool areas that were not open. Nice dressing room, clean. Wait service at the pool for people who wanted drinks or food. Plenty of room, with a bench all along the edge. An island in the middle my kids loved walking around.

Love this place. food is great. pools are fun. it was $10 to get in without a membership for my entire high school career. i came home from college this weekend to be charged $20, which was unfortunate. The new pools are amazing and created so much more space! the only downside was my friend, whom i had come with, knelt down in what looked to be a diaper that had sunk to the bottom of the pool. it was a little bit of a let down.

Was crowded but still pretty nice. Will definitely try going again when there arent so many people. The restaurant was amazing! Great food and prices where affordable.

My husband and I visited today Saturday October 10 2020. Living in Billings MT and driving to Helena for the purpose of going to this hot springs. We paid for a yearly membership which was a separate charge, and paid to get in for the day, we thought. The place is really nice the pools are great. The bar tender was nice and attentive. We spent about 3 hours soaking in the pools and left to go get lunch. When we came back they said we had to pay to get back in. This is disappointing. We frequent other places that let you pay for the whole day. We love to visit hot springs its really one of our favorite things to do together and we might come back however its not going to be very often.

The food was good and the server was extremely nice. However they no longer operate like a traditional restaurant. Your server takes your drink order and brings a ticket for that but you have to order your meal and pay for that online. Which isn’t awful except it took 45 minutes to get our food. And we were texted that it was ready about 15 minutes before it was brought out.We couldn’t get our appetizer before our entrees even though we requested it on the app and with our server. I asked two different servers for sauce for my fries and never got it, and couldn’t get a refill for my beer at all.I understand COVID has changed things but I feel like there has to be a better solution than this. The online ordering only saved our server one stop by our table to take our orders. Probably won’t go back unless they go back to traditional service.

Sign up for membership was an absolute pain, but I totally understand why and am glad this place can still operate during covid. Otherwise, this was the most fun Ive had in Helena. Hands down the best hot springs in Montana, no comparison. My wife, our friends, and I had a blast! Thanks!

This place was awesome. Such a great place to get away to relax. The place was clean and the staff was friendly. The restaurant was reasonably priced and really good. I highly recommend Broadwater Hot springs!!! We loved it!

We just visited again since middle pool was remodeled. All I can say is WOW ! We loved soaker pool & was able to have almost 2 hours by ourselves being there Thursday morning. Cant wait for next days off to return. Well worth drive from Great Falls MT.

Love this place! It’s really nice & a fun activity for family/friends. Only downside is the price. It’s a bit expensive!

Cool place. Easy on the back after a day fishing. People nice. Food so so Bar food. Need a pasta dish. Ill be back. Thanks

One of the nicest natural hot water springs you will visit in Montana. Freshly remodeled in the last couple of years with nice upgrades to the pools and spas.

Enjoyed the Broadwater last Thursday taking a break from elk hunting. Thoroughly enjoyed the facility, the staff and the locals I met there. I will return, thanks Mike the Waste.

Signing in and up is NOT user friendly. You have to be tech savvy and have a smart phone or device in order to even sign up and go. Additionally, you have to sign up as a “member” for 5$ ahead of time (on top of the $15 dollars fee to get in, even for kids). So no going there on a whim. If there are technical issues like a password issue, technology issue, glitch in the system, there isn’t another way. The front desk staff basically tells you ‘tough luck’.The people working don’t have authority to be helpful, and they just mimic what they’re told.. so you can’t be upset at them for doing their job. It’s the way the place is ran and managed. The customer is clearly not who they care about when you go there, and people can feel it. Pool is usually murky.. “ people soup” anyways. I would go there more if I was given the feeling like my service was valued, but it’s not, so I don’t. Recently went there and tried to meet other people there. That day, they couldn’t keep their hot pools hot. You would think they would provide a discount. They weren’t offering 100% of their services, so compensating for that financially would make sense, but nope. The people we were meeting ended up walking out due to this issue. I have friends from out of town who would visit the broadwater when they come to Helena but don’t because of how expensive it is with the additional $5 membership fee.

Outdoor pools could have been warmer but it was very clean...this is also one the most expensive hot springs I have been to (besides Bozeman Hot Springs). Even checking Chico, it’s $8.50 per adult and $3.50 for for kids and seniors 65+.If you have not been here before, you are also looking at an additional $5.00 fee (PER PERSON..so 3 people = $15) for COVID which I’m still not sure why exactly you have to pay it. It was basically just to sign up and be in the system as a “member”.It wasn’t crowded which was nice but expect a minimum $20 up front to soak for 1 person if you are coming in new since they implemented their new policies.

This place is amazing! 6 different pools with different Temps. A relaxing oasis!

It was easy with the new system to get us in and soaking in less then 10 minutes,very clean, very nice staff would absolute do this again

We paid $80 to soak for 2 hours. 2 adults a 3 year old and 1 year old. Biggest rip off in Helena.Kids swim free is gone.To bypass COVID laws requiring members only in fitness facilities and swimming areas, they created a 5$ per person public membership. Even babies need to pay this extra fee. Way to avoid the law and pass on your own business costs to the consumer.Only other Option is annual membership at $900 per year per person. You must be joking.

The young brunette working on Halloween was very unpleasant. Very rude to a customer in the lobby looking to register as a new member. We will not be going back to the broad water and will happily travel out of town or go elsewhere to soak.

Myself personally have never been to a hot spring before so this was definitely a first. It was pretty awesome and could definitely see myself coming back.One main complaint would be the bar, you have to be fully clothed (according to the sign at the door at least) which...is bizzare that you have to put your clothes back on to order a few drinks, then take em off again to go into the pool. Maybe a lil buzzer or speaker connected at the side of the pool to place a poolside order? Fix that issue and theres no problem being a 5 star.

Lost a star due to their new outrageous prices to get in. You must pay $5 for the year for a membership then on top of that $15 PER PERSON to go soak in the water. Not to mention a regular beer thats $3 at the bar is 8-9 dollars here. I hardly think some hot water is worth the $45 for 3 people to go. Not including the 1 time membership or any drinks.

I recommend going at least once and making your own opinion of the place. There would be some things that I would change and make different, but I also dont own it and dont know what their financial situation is.

Karrigan, (-2sp). Was the best embassador for the springs they could ever want. Polite, busy, fun, and made this newcomers experience a breeze. Fyi... Bring a towel through this covid thing-

It was nice but they could have more options for hot water to be more hot than warm.

Best hot springs in Montana!! Classy, clean, friendly staff, affordable, and a great menu! Thank you Broadwater, for being awesome!!!

This is where my family loves to relax and reconnect in the warm, healing waters! Incredible food, beverages, and customer service! Thanks, Broadwater Hot Springs.

Good food and service. We felt safe with the active facemask wearing and disinfection protocol.

Very nice hot tubs. They serve beverages right to the tubs.

The Doc Holiday Burger is to die for........paired with sweet potato fries and a TreeKnocker IPA........hard to beat in a nice atmosphere by the natural hot springs pool.

Great hot springs and amazing food.I came to visit my family with my girlfriend and they took us here to show off a little. The hot springs were great, and my girlfriend especially had a lot of fun. But the real treat was the food we had after. I couldnt have expected how amazing the good was. I figured it would be decent, like a kitchen added to the side of a main attraction, but the food was sole of the best Ive had in a long time. The reuben sandwich i had was actually probably the best one I have ever had.Good beer selection as well.

Should be 5 stars, but slow service, confusing setup, traffic noise, general off-putting unwelcoming vibes hold it back. Too bad.

Well, first, having multiple pool temps is way cool. You can soak & relax in warmer stuff, you can swim & exercise a little in the lukewarm rec pool, and you can get that body temp up & then cool it down with the hot tub & cold plunge. Secondly, picking from the excellent beer selection & some good pub grub in the well appointed bar is a nice way to go after a healing soak & swim cycle or two. And thirdly, and so hugely appreciated, is the Broadwater allowing cancer patients to soak free for a couple of hours on Thursday afternoons! Thank you so much for that Broadwater!!

Fairly expensive, 20$ a person, but well designed with lots of different temperatures in the pools. The staff was excellent today, especially Katie at the front desk.

Great place$5 membership$10 during the week$15 weekends

Nice clean dressing/shower rooms. The old pool needs a little TLC but is nice for laps. I will give it 5 stars when their new pools open...which is a mystery but they look ready. If you are of age try the Bloody Caesar with sake.

Very clean. Relaxing. Good family fun

Great Staff and friendly country folk

Too nice to leave, steyed too long and recieved elite level sunburn.

Always have a great time when we go. I do wish that there were adult only times scheduled for the pools especially since they serve alcohol poolside. Its always clean and the staff are super friendly and always welcoming.

Soaking in the hot tub dinner and drinks with friends. Perfect day

Very welcoming! The various pools were so pleasant, especially the soaker. Staff were very nice, knowledgeable and professional. Excellent selection of microbrews and a respectable menu. Dine outdoors if you can - the sound inside is miserably high because there are no sound absorbing panels. Really too bad, because the interior is so appealing.

Man what a great place to go and eat, have a great beer then a nice dip in there hot pools. Always enjoyed coming there. I was gold mining out there last year for Discovery Channel and the whole cast would go out there every Saturday! Miss yall!

The water was pretty murky when I was there on Sunday. They have a great work out area with modern equipment and racket ball courts. The new middle section of pools and hot tubs isnt open yet. They have a special promo going for Jan. Only. Join for $20. With a 12 mo. Contract. About $55. A mo. Unless youre 65 or over. Then its $35. A mo.

I’ve been coming to Broadwater for years. It’s got a lot to offer and is only getting better. It’s a hot spring, bar/restaurant, sauna, gym, and they have live music on certain days of the week as well. My only complaints are that the water in the main pool isn’t very hot and there are a lot of kids around which is great for families, but not so great for date nights

Great place to relax and unwind! The staff is friendly and attentive. The pools and facilities are super clean. Best hot springs in Montana.

The soak pools were open! It was amazing to soak in a almost white out. We had a great time :-)

Love this place. Recent renovations have wildly improved the experience. Pool side service for beer and wine plus artisan pizzas and other delicious entres make this a great spot to soak and dine.

Super clean and well kept up - will be even better once the second half of pools opens! Didnt eat or drink at the restaurant. Yes, the water is green and it is supposed to be. The wet and dry saunas were

Very popular place now. Nice pools. TVs playing football on the weekends (limited until they get a TV package). Family friendly... Very family friendly. Currently undergoing some renovations. Serves drinks poolside. Never used the fitness facilities but they look nice. Nice employees.

This is where the locals go! Meet new friends and enjoy a Miners Gold while you soak. Hungry? Dinner is served right inside after you relax in the hot springs. A must go!!!

Neat place. Pool area was very pretty at night. Lots of lights and music but still really cozy and relaxing. Saunas are nice. Only thing is that I was expecting actual sulfer water but it was more like a hot tub. Still really nice. Food is yummy! Had a chicken, artichoke and onion pizza with fries. If you buy a cup for $20 you get your first drink free and discounted drinks anytime you come back with your cup.

We have been thoroughly enjoying the Broadwater since they have completed their beautiful renovations. Locker rooms, shower area always clean.The pools however are always very dirty, yesterday it was so murky and green we hesitated getting in. Don’t know why they are having such a problem keeping it clean, this has been an on going problem. Since we paid over $40 for two adults and three kids we will rethink going back.

It was under construction when I went there a few time but the changing room was really nice and a lot of room and lockers and plenty of showers the pool was busy but it was still pretty nice. They had a bar u could walk up to and order drinks and they would bring it out for u.

Lots of pool options. Friendly service.

I had the most amazing experience. -5° degrees, warm water, snow and mountains behind me, a beautiful woman to my right. Priceless, definitely a vacation spot, honeymoon idea, or just a location to relive the memories.

We have gone to the Broadwater many times and have not really had a single complaint. But this night was different we went January 1st the weather was not great figured a nice hot soak would be great. It is a pricey endever for us being we have six kids every time we go. We got there with our friends and the pool was not even close to the normal heat we have experienced in the past. My friends wife said she’d never waste her money again because the water was like that. We normally hang out for hours. This trip was cut short of an hour because of the water temp and the only reason we were there that long was because we used the sauna to warm up. Nothing was said to us going in and as we were leaving people were being told by the person at the desk that the pool was not very warm. It was a lot of money to throw away and not be at least comped a few passes after we had said something.

Friendly service. Loved the drink service at the pool and available seating options. Had a really fun time with my friend as we went between the pools. Curious about the upgrades and construction that was happening while we were there, but it didnt ruin the vibe. Wish they stayed open later because the lights and energy were perfect.

At the intersection of bar, restaurant, hot springs, and fitness center, youll find the Broadwater comfortably situated. While perhaps trying to be too many things at once, its far enough off the beaten path to make having all of those things in one place a nice convenience. The service is always friendly and its usually not too crowded. The upgrades to the pools and locker rooms are quite nice. Once the third and final soaker area is open, this place will have it made. That, and offering fitness classes in the afternoon/evening for people who work during the day. Right now theyre missing that, as well.

Not worth the $15 plus $5 membership fee its not truly a hot spring. Its a big glorified chemically filled hot tub. Checked there website and it mentioned nothing about raising prices and charging a membership fee. We drove over 130 miles one way to discover.Response from the owner 2 hours ago Shane, many many many many hot springs in our state as well as in the country are chemically treated hot springs. The membership requirements and current pricing are reflected in at least three different locations on our web site and on our Facebook page. Memberships and face masks are a state mandated requirement. We understand you were upset about having to wear a mask when in the facility (but not in the pools). Your post reflects that you have visited our facility in the past. Hopefully you will find your way back to us again. Stay safe.Amanda HamellYour website was just updated as of this morning. I mentioned nothing about wearing my mask that is not why I am disgruntled. What is the mineral compensation of the water. How do you heat your water, what temperature does water come out of the ground.

Food was decently good and expensive. Service is slow and food arrived incorrectly, did not match the description on the menu. I think the whole place is understaffed and super crowded. They told us after ordering that it would take 45 minutes to get our food on a Saturday night at 5PM. People were drinking and eating in the hot springs and were spilling stuff in the water, disgusting to see, did not want to go in the hot springs after seeing that.

Went there on a Friday night, great atmosphere. I only went to the pool that has the bar and hot tub but they do have a more kid friendly pool there but I didnt go over there so I couldnt say what it is like but the one I was in was very relaxing. They keep music playing and the lights turned down, mostly just the lights in the pool are on and they keep changing color. We really liked it and will definitely go back next time we are in Helena.

The pool outside is nice, but they need to up their safety game. At night there are ZERO lights by the stairs, so you cant see the stairs going into the dark pool, the doors going out to the pool area are heavy and close heavy and fast (injured walking inside), there is a drain at the bottom of the outdoor pool that sticks out high enough to stub your toe. I mean, get it together.

The thing that took me by surprise at Broadwater Hot Springs was the quality of the food. I had one of the best burgers I have ever had there, and the pretzel appetizers were amazing! However, be aware that they charge a pool service fee! I was not notified that there would be an added charge for pool side service and had ordered a couple drinks. When I went to pay my tab, there was an $8 charge for the waitress to bring my drink 10 feet from the bar to the pool! Outrageous!I also wish the pool were a bit bigger. It was cramped in there and it was a hot evening in the summer. I cant imagine how bad itll be on a winter weekend.

Wish there was an adult only goes so we didnt get splashed by kids. But its an awesome Johnny to get served beer poolside

Has a resort feel and is very relaxing! A happy surprise for the area, would definitely recommend. Try to go when it is not crazy busy though. One time I went on a Saturday afternoon and there were way too many kids. Later at night is the way to go.

Great spot to sit in hot water. Fun for kids too. A bit crowded and roudy during evening cocktail hours.

Pros 1. A nice soakCons 1. Painfully slow pool bar service, 2. Equally slow restaurant service, 3. Steam room did not appear to be working, 4. None of the indoor soaking tubs were open, 5. Children in questionable diapers were in the pool, 6. Pool and hot tub were not very clean

Relaxing hot water springs swimming pool and restaurant. Serves poolside drinks and food. Family friendly and live music on certain days. Bring your own locks for the lockers and youre all set!

This was fun for the whole family, it will be nicer once the middle pool is done. The rec pool isnt beautiful like the other pools but was still a nice way to burn energy with the kids! The facilities are beautiful, soap and blow dryer are provided.

Springs pool was filthy. Dead bugs floating everywhere. When I informed a manager he assured me the skimmers were working. I returned to the pool and checked each shimmer. The baskets were floating and nothing was being pulled in. I informed the same manager of this and he just stared blankly at me.The womens locker area LOOKS nice but the shampoo dispensers are empty and there is so much dust hanging from the air vents it looks like moss.

Great swimming, lots of pools

Fair prices, always a pleasant crowd. Good food and large beer menu, served poolside also! Excited for the middle pools to open!

DO NOT, I repeat DO NOT host an event at the Broadwater Hot Springs in Helena MT.I booked the Broadwater’s event room in January 2019 for my wedding in May 2019. At first it seemed like a steal of a deal- we were promised 3 rooms for the price of $500 with cancellation UP TO 30 days before the wedding. Aaron Charlton promised a room for our caterer, all linens provided, and a set up/tear down team for the ceremony and reception.One month before the wedding neither Aaron or his boss Billie were returning phone calls or emails. They did not give me a contract and after DRIVING to the Broadwater was I able to speak with Billie about the venue. It was at that point when I found out theyA. DID NOT EVEN HAVE MY EVENT ON THEIR CALENDAR.B. My $500 was NON REFUNDABLE after 60 days before the wedding.C. NOTHING, and I mean NOTHING was included. No table linens, no set up team AND my caterers space was $1000 WHEN I WAS TOLD IT WAS INCLUDED AT NO COST.D. Again, NO CONTRACT.There is a level of trust and respect you have when working with a wedding venue. The Broadwater Hot Springs is truly a disgrace to this town and should never be considered as a “hang out” spot or venue of any kind. I was refunded my money due to the lack of contract but that was after they told me they didn’t want my business anymore.I happily took my money and my business elsewhere. I suggest you do the same.

These hot springs are one of the nicest and most reasonably priced Ive been to!! Their locker room is clean and has free lockers for customer use (you provide your own lock).Theres a restaurant and they will serve you drinks while you soak!! They dont allow you to bring in your own water bottle, but they will provide you with a free water cup which you can then refill throughout your stay.

Food is a little spendy but tastes amazing. great service, awesome place to take the fam.

Very fun place

Very clean, nice atmosphere, very reasonable in prices, the food is good. My only complaint is that I would prefer the middle pool to be slightly warmer, but other than that i really enjoyed it there.

The best!!!! Great place to chill after a long day of enjoying the surrounding area. First class facility. Good selection of local beers and pub food. Highly recommend.

Never been here but the high schooler goes all the time. Loves it

Enjoyed our afternoon here. Was quiet and blue skies with snow around us. Water was perfect.

This is not an economical Montana place. If youre into tourist traps and if you love chlorinated water and a rude owner this is the place to go.....this place has really went downhill even with all the new fancy updates the owner is still very rude the water still murky and now the prices are just outrageously too much! Have to buy a membership then its $15 per person on the weekend or supposedly $10 on the weekdays..... If you want a good hot springs with a bar go to Norris hot springs... Or better yet just go rent a hotel that has a nice hot tub youll have just as much satisfaction there for the price youll pay at Broadwater.

Food, beer, gym, steam room, sauna and hot spring pools... What better way to spend a cold, snowy evening!

Had a great time and great staff

We had a wonderful day! Chilly when we got there, but warmed up fast in the hot springs. I even got a little sunburned!

The staff is quite rude. Food is low quality bar food at best. Entire place is filled with ignorant 14 to 24 year old both as staff and guests. Pool is pretty dirty aswell

Friendly attentive poolside drink and food service, hot pools and jacuzzi were nice but not the strongest mineral content and very loud music playing the whole time which might be good for some and others very annoying, especially if you arent a folk pop fan. I love music and would have been nice to hear at least a mix of various soak appropriate tunes. This place caters to the customers that want more of a social soaking experience vs. a quiet meditative soak.

Amazing very relaxing hot springs pool. Great for anyone

Would be nice if there was a adults only area. So many kids running around with no supervision. Hard to relax when it seems to be a playground.

Great place. All 5 of us had great burgers and the service was excellent. Been 40 years since I was here last. awe

This was one of the worst restaurant experiences I have ever had. Extremely poor service. We asked for water, and were handed a pitcher to pour ourselves into a stack of plastic cups... enough water to not even fill all of the cups halfway. The server didnt check back a single time- so we had to go up and ask for drinks from someone else. When she brought our food, she said she would bring more water, and the sour cream she forgot with the nachos, and we never saw her again except to drop the check.The portion sizes were VERY small, yet the pricing was high. Sandwiches come on slider sized buns, with mini portion of fries. The $12 nachos have no meat on them, almost no cheese, and almost none of the other listed toppings (plus the server doesnt bring the sides that are promised with it).Waitstaff stands in a group talking by the bar, rather than checking on customers.Pools are under construction, and the lighting was flickering in & out, not properly functioning.They also will not supple towels, claiming that their washers are not working.The tile in the locker room is extremely slick as you are exiting the doors to the pool (Be Careful!) watched several people slip and almost fall.Trashes were over-flowing.Our ticket total was $106 for just the food, to have to beg for water, cups, silverware... not to mention we watched a server bring the wrong food to the table next to us, after she stood over said food talking to another table for a good 3 min.I LOVE food and experiences, and this is all-around poorly maintained, managed, and staffed- and the food & drinks are way overpriced for the lack of quality and service provided. This was the worst restaurant experience i have ever had, and i eat out a Lot.Updating information for the owner: food delivery took 1 1/2 hrs from sit down, to food delivery, for 3 kids mac and cheese, two plates of tacos, 1 plat of nachos, 1 plate of chicken strips, and 1 pulled pork sandwich. This was Saturday, Jan 11th 2020 at 5:30pm.Owners lack of apology and “blaming” the customer for poor customer service based on information is also a thorough indicative EARNED 1 star review, as i see the single star reviews increasing, with many similar complaints in the same areas. Owner did not address lighting issues or slipping hazards, or excuses of broken washing machines. Owner has information needed to improve services provided, yet fails to do so, using the excuse that another means of contact were not made.Also, i did inform TWO separate workers standing st the bar that our server was struggling, and asked if we could please get drinks. They put in the order, and then continued standing there chatting while not assisting their co-worker.

Great soakng spot & good food!

Beautiful settingGreat locker roomsAlthough I wish I knew I needed to bring multiple paddock locks. Should have a covered area to keep towels and belongings dry outside when its raining or snowingReally charging $1 for towels? A bit ridiculousOn the bright side Im very pleased you give our military a discount

The food is amazing and the menu is very creative. The atmosphere is second to none. The swimming facilities are equally amazing. I have taken my family there many times and it has never been even close to being crowded. There are many pools and you can always find plenty of room for the whole family without feeling crowded or crowding another family. The staff is very helpful and courteous. Fine dining, soaking or swimming , that have it all in style! Highly recommended! Go and enjoy!!

Super fun place to soak and the staff is always friendly. Gotta love being able to drink in the pools!

Big pools, nice sauna & steam rooms, pricey food. The whole place will probably be even nicer once current improvement projects are finished.

Big Sky Nachos are amazing a meal for two!!! Service was fast and friendly. Be sure to sit in Kasias section our drinks were never dry

This is at least the 5th time in as many months That I have endured FITHY water for a $10 fee. Disgusting! You cannot even see the bottom of the pool in 3 feet of water, not to mention the hair balls that guests remove from the pool and leave on the pool deck They should be ashamed to charge full price. They need to drain the water and replace more regularly.I will do a water cleanliness check from now on beforeWASTING my money.

Pool was very murky. Lots of little floating particles. If the water was clearer we would be there all the time, such a cool place.

Love this place. relaxing, clean, great staff, great prices, good drinks and food.. we come here at least once a month to relax in the hot springs and saunas

We waited 20 mins for 1 beer and then 45mins for chicken strips and a BLT. Had to ask 3 times for the bill. Waitress delivered water, took our order and didnt come back until 45 mins later when we finally got our food .