My son had his wedding there on Oct 31, 2020. Music Box did an incredible job. Everything ran so smoothly. The food was probably the best we have ever had at a wedding. The staff were attentive but not overbearing. I HIGHLY recommend this venue for a future event. Thank you Music Box staff for an incredible and memorable evening.

What a great venue. Right on the river over looking the lake and the east bank of the flats. Great bar service and the food was tasty. Floor to ceiling windows captured the atmosphere of downtown cleveland life! The outside patio overlooked the steel railroad bridge and the beautiful sunset.

Well was really excited for the Drag Bingo event after contacting the box office a few weeks ago and getting a detailed and friendly response about all of the things they’ve done to account for the current restrictions.Unfortunately the reality of the event last night did not match. We didn’t plan on eating dinner but got to the event early like the original email said to grab a drink and get set up with our bingo card.While the greeter at the door seemed kind the 2 hostess in the room were awful. First I missed the sign that apparently you needed to stand 6 feet away from them to shout your last name from behind a mask because they were inside the room and the music was already blasting. And while the made me turn around and distance they let others walk right up to them after as I was seated right near the door.Second I don’t think either knows how to smile (even behind a mask) and may need a class on customer service as they are a poor representation of your business. They said apparently we were supposed to make a reservation on open table in order to have a seat at the show?! Nowhere in my emails does it say that anywhere and I would post them if most of my personal information wasn’t shown.So luckily there were still 2 seats at the bar because after us the other poor attendees who didn’t know to make a reservation were stuck looking at a wall or were literally in an area 2 rooms away.Won’t be recommending events here to anyone and not surprised now why they offer so many free tickets to shows. Fix your front line staff and communication and you may actually keep more first time customers.

The band was great, the service staff were distant and took care of you at their leisure. Understand the limited menu during this time however the drinks were so weak I should have brought a flask!My husband and I have been to the supper club many times and we have never experienced this!I just hope this isn’t the new normal!

This visit was in the upstairs section which allows for better physical distancing. Unfortunately, during this pandemic no buffett is allowed. However, they have a menu from which you can choose. The first order is a full portion and every order thereafter is half portions. The pineapple mimosa was perfect. The waiter, although not rude, was not as attentive as I would have expected. The band was good.

I recently djed a wedding at this place and wow was it amazing. The food was great and the atmosphere was even better. There is a great view of the boats on the water that add to the ambiance. The entire staff was a joy to work with and I highly recommend anyone take time to visit the music box.

Oh my gosh this place was beautiful!! The view was gorgeous and the interior was so elegant, I loved it! Easy access to parking and lots of bars withing walking distance. The drink selection was good and they serve food, although I did not order food. Came here to see a band play and I will definitely be back. I highly recommend. Great for date night, girls night out, drinks, and depending on the activities that day even kids will enjoy this venue.

We waited for our server for 20 min but they were short staffed and busy. The food was decent and we thoroughly enjoyed Drag Bingo! If you see this event, do not skip it!

Very nice. I think a good value for the Sunday brunch and music. I couldnt suggest any improvements needed.

We had an amazing dinning experience while ad the Music Box Supper Club. The Irish band we saw was amazing and very funny. The chicken dish with mashed potatoes was awesome. Our waitress was great and always on point. The views from the upstairs deck were amazing and a great framing of the downtown for images.

This was a nice venue. Plenty of room for the audience and it felt like every seat was a good view. Our server was very attentive considering she had quite a few tables. Overall a great visit. We would come back again!

Long wait on food, then the order was not right. My boyfriend asked for salmon (from the menu) to be added to his vegetable stir fry. I ordered just veggie stir fry. He was brought a few slices of chicken instead, and charged and extra $8 for the chicken. (!!!) The meal was just ok. No great flavor. Rice with alittle veg and far too many mini cobs. Meals are on the pricey side. Best thing of dinner was the house Grasshopper drink! Minty with just a little chocolate at the bottom - Delicious. Fortunately the entertainment was excellent. But the audience had to fight to focus due to the outrageously loud party going on in the adjacent room. Through glass doors the small partys noises at times drowned out the fiddle play and singing onstage.

We had our wedding reception here and it was amazing! The planning process was a breeze, Shannon was so easy to work with and communicate with! When things didn’t go as planned, music box staff just went with the flow and it was like nothing ever went wrong! They even participated in our wedding games! The food was also AMAZING and the head chef, Dennis, was so kind and came out to check on us during the reception. Highly recommend music box as an event venue and as a lovely place for a nice dinner!

So we are planning our wedding here. I was pretty excited before because its a beautiful place overall. But, then we had our tasting the other day and it kinda blew my mind. The food was delicious and pretty reasonably priced. Shannon is very welcoming and so far we have had a great experience.

Great use of masks and social distancing. We had a great meal and an awesome drag show!

Friendly staff and good music. Brunch is always delish

What a great variety of music here! I go with my blues family for (obviously) the blues, and but they bring in many varieties of music and entertainment including free nights of stories told by authors and experts. You can order small plates, big plates, or just a dessert for your sweet tooth. Check it out sometime! Youll love the view of the river, Hello Lake Erie! and the east side of the Flats. There are trains, planes, boats (and if youre lucky, even monstrous barges) and people watching, especially during the summertime.

We and two friends saw Tweed in the Supper Club last night. Tweeds performance -- every song -- was perfect. Irish jigs and reels, Gaelic and Scottish ballads, Appalachian and bluegrass songs and ballads. Please bring them back, SOON! Note that your audience loves them -- every seat in the room was taken, with the addition of two mezzanine tables!

Great place with great service. The food was great and the atmosphere is relaxing.

Had a great time at Drag Queen bingo

Very spacious. Great venue to host a party. Clean bathrooms and great food. Awesome view on the lake front. Friendly staff. A very nice place overall.

Great place for concerts. Always enjoy myself every time I visit. We have been to the Music Box Supper Club upstairs for concerts and dinner a few times. We have been downstairs at the Rusty Anchor for concerts & Sunday Brunch several times. The food and service are great, the concerts are always fantastic, the atmosphere is phenomenal. This place is right on the river. So much fun. I LOVE it.

Felt very safe. Great staff and a wonderful show and venue!

Good music at a reasonable price, pick your style, there are lots of shows. Parking is reasonable at $5 next to the building. Drink prices are reasonable for such a venue, some in our group only had water. It was crowded when we went so go earlier to give you time to get parked and seated. Only items I did not like, but did not rate negatively were that they do pack in the crowd, so there is not much room between some of the tables and the only food choice was the $20 buffett, which is too much food as I am watching my weight. It would have been better to have a smaller, cheaper, food option.

Jordan was a great tonight. I will request her services the next time I am there.

Drag show bingo was AMAZING, drink/food service was less than par... we wouldve spent/had such a better time if out waitress checked on us at all! Luckily the queens were beyond fantastic.

The food is slightly above average, the service is above average, the entertainment can go in many directions, you have bands on the way up, you have bands on the way down but To be fair I almost always enjoy myself and love going here.

Attended a work event here last night. Sweeping views of the Cuyahoga River and the East Bank of the Flats visible from inside the venue. Will have to check their performance schedule and visit the place when open to the general public. Very nice addition to the West Bank.

Just a heads up if you are considering purchasing a gift certificate from the Music Box Supper Club. You may want to reconsider. Their process is not customer friendly at all. We received a gift voucher from our daughter and decided on an event we wanted to use it for coming up later this month. It says on the voucher to redeem at the box office, so I called the box office to inquire about how I could use it towards the event we are interested in. Although I called during business hours, I was prompted to leave a message and I did. No one returned my call after several hours, and so I called back. I was then told that we would have to go there in person to redeem the voucher. I explained that we live almost an hour away from downtown Cleveland, and asked if there was some way we could do the transaction over the phone or online. The representative said there wasnt, and she even checked with her manager to verify. Inconveniencing the customer doesnt appear to matter to this establishment. And so, if we want to attend the event we were interested in, we will need to spend almost two hours on the road to purchase our tickets with the gift certificate that our daughter spent $75 on. Apparently they were able to take her money with ease online, its just the exchange that must be complicated for the customer. What a terrible way to do business!

Great venue, great staff

Everyone at our table had different food choices and they were all excellent. Escape always delivers more. You need the talent and dedication these 5 men have to pull off Journey! Service great throughout the 3 hrs show. Will be back!

This place is amazing! The food is fantastic, the staff is incredibly professional and the view is unbeatable. The shows here are high quality and fun. I highly recommend this wonderful night out.

Beautiful venue. The food is great (their short rib bowl is fantastic. Good drinks, no pricier than the usual club. Good acts come through as well. I wish this were closer to Dayton, I would come all the time.

Fabulous location! Date night or girls night out location. Staff always takes great care of our group.

Great food. Unique menus and fair prices on drinks. Great venue for weddings and other such gatherings. Amazing catering service. Very polite staff, very clean place. One of the best views in Cleveland perhaps the best.

Loved it because of the unique decoration, there is a comfortable environment inside. Suggested for foodies nearby. Some of the popular dishes are Braised Beef Short Ribs, Thai Peanut Chicken, etc. Their food service is very quick and careful.

You got to go for the good music, view, service, and food.

Went to see Les Roberts. His books are fun to read because they are about a private eye in Cleveland. What a nice venue. Sitting on the banks of the Cuyahoga river, cozy atmosphere, good food. The interview was entertaining. Staff was friendly. There was no charge for the author interview. The restaurant offered a $20 meal or you could order off the menu. Will definitely go again.

Looking for something fun to do. And enjoy a very nice brunch. This is the place to go.Plus hearing some good music

Great show and great staff!

The venue was intimate for an evening of entertainment and food. There are many menu options that were delicious. Seeing Michael Stanley perform in this setting was perfect! No bad seats!

I played at the Music Box this past Sunday for Reggae brunch. Great place to play, very fun vibe. Staff is wonderful, sound tech is excellent. Food was great as well. Really cool place. Looking forward to playing the gig again next year. Beautiful view right on the water!!!

Very cool place! The brunch buffet was delicious. They do need a better presentation for the brunch buffet because it tasted a lot better than it looked. The music was wonderful (we saw Sinatra) and the service was great. We had a beautiful day when we visited so we were able to go outside and enjoy looking at the water. Parking was also easy in the lot next to the Music Box. I’d definitely visit again!

I went to see Ball & Chain: The Janis Joplin Experience for a Sunday Brunch Show. They rocked! She sure can sing the Janis! The band put on a spectacular show. The Music Box is a nice place, great food too.

Good was pretty good. Atmosphere was really good. Servers were very busy but accomadating and polite. Even funny. Overall a cool experience

This is one of my husband and Is favorite places for an intimate music setting. The upstairs is accessible by wheelchair using the elevator. The staff is exceptional. Prices in the upstairs music hall are quite affordable and everything is very good.The upstairs music hall is a little bit crowded but they will be accommodating, especially if you have the need for wheelchair accessibility. Table seating & bar. Theres really not a bad seat in the house.Absolutely amazing music is offered at fantastic prices!Valet parking. We never worry about our car. They park some nice high end cars & keep a close eye on them all! Dont let that deter you from bringing your average car because your Chevy Blazer is watched over almost as well as that Jaguar!Beautiful setting right on the river. I cant say enough good about this place! Our only issue is that its an hour and a 1/2 away from us! Although that might be a good thing or I may never see my husband!

Very nice venue. Sound was good and seating was ample. One complaint is my seat was in a spot where everyone who walked behind me I had to try and scoot my chair closer to the table and this includes waitresses all night long. Food and drinks were terrible.

Shannon and the entire staff were amazing leading up to and during our wedding we had at Music Box on 9-1-17. From the decorations we dropped off and they set up the day of, to the attention all of the bridal party and guests received all night. Anything we needed it was there. At the end of the night we were worried about loading all of our decorations we brought into the van; no worries the staff at Music Box loaded them all up for us as we watched. Amazing Night, couldnt say enough about how perfect the day was and didnt hear one person say anything besides how perfect the venue, food and staff were. Thanks for making our day perfect!!

The food was well worth the expense. The staff was friendly and professional. The live entertainment was so great, we didn’t want them to stop. Also take time to walk around and take some pictures or just watch the boats and ore ships go by. I can’t wait to find another excuse to visit.

We had our wedding reception at the Music Box and it was a fantastic venue. It is great space for people to move around, talk, and dance. We had about 70 people on the main floor. There was space for more but we also didnt feel crowded. The people at the Music Box were very helpful through out the process and made the planning very easy. The indoor/outdoor aspect was great and the views across the water only improved as the night went on and the city lit up. We would highly recommend this venue.

Had a work event here not only is it amazing inside they had great service. We were so packed in there they handled it so well. There was literally just sooooooo many of us there. Impressive seriously.

Nice variety of entertainment.Something for everyone

Decent service, good entertainment, and good atmosphere.The food, on the other hand, was a different story. The bread was fresh and steamy, and the entrees looked good, but the taste and texture were just off-putting.They did, however, take good care of my vegan friend and provide a satisfactory alternative.Overall, the service was a highlight, but food was nothing outside of the box.

An absolutely fantastic experience. Gorgeous space, great food, fantastic service, and a great show. Highly recommend.

The food was pretty good the desert was excellent and the concert was very nice

Cozy wedding venue with an amazing view. I attended a Saturday evening wedding here and the space was great for the ceremony and the reception. Everyone enjoyed the food and the gorgeous views of the Flats.

Saw Robyn Hitchcock tonight great venue servers were awesome loved the space and sound was very good too

Wonderful. A step back in time. Delightful. Good food. The show was wonderful. I cant wait to go back!

Upstairs-Great place for small concert. Food upstairs is mediocre. downstairs supper club food is very good. Very cozy.

What a great venue for bands to perform! Excellent dinner options with close by seating to watch the performers. The sound quality is impeccable, not too loud. This was our first time, but we will definitely be going again and again.

Just had friends and family celebrate my birthday at the Beatles Brunch. Amazing! Love Sunrise Jones!

Second time here. I went to a free science talk, which was great, but I am vegan and there is only one item on the menu that I can order. Which I am used to, but a 16$ salad with 3 T of hummus and baba COMBINED?? There are no, chips, pretzels, nuts or anything to go with beer or cocktails. Even for purchase. The waitress was very nice.

Cool artists and venues.

Nice view of the Cuyahoga River from our table. Friendly wait staff, good food.

Great Venue! Love the room set up and the balcony rooftop is full of great views of the Flats

Great venue, easy parking, lighter fare for foods, cold beverages and great acoustics. Highly recommended.

Lively place to watch shows and enjoy a delicious meal. Highly recommend if you are looking for a fun night out.

Music venue was great! Eat before you go, though. I had a burned hamburger and my husband had tasteless pasta. The chocolate cake was good, though.

Nice venue with view over river but food really needs to improve. Our party of five diners were generally dissatisfied with their different dishes. Many dishes too salty. Also lacked other flavors e.g. basil rice didnt taste of basil.Amended review to give 4 instead of 3 stars given reply.

Great night out spot. Good drinks food entertainment! Wonderful staff.

My husband and I met our family there to watch my cousins band, Weener, play. Have to say I havent been to the flats in a long time and I was so pleasantly surprised to see what a cool place you guys made this. It was a little dark for my 43-year-old eyes other than that it was fantastic. We had a great time listening to music and dancing. Everything was great and the bathrooms were clean and the server women were awesome. Cant wait to go back again!

My FAV spot in Cleveland to see a show. The restaurant downstairs has a beautiful view.Upstairs there is GR8 sound & not a bad seat. The service is superior; food not so much

Service was prompt, attentive and very pleasant!. Food was very good and the speaker was also very interesting. Our group of 6 enjoyed our evening very much! Would definitely attend another event here!

Good dinner. Odd seating, with some of the better? seats packing you in like fish in a can. Very uncomfortable, and Im not a big person. You sit there for two-three hours just watching people play music. Maybe seats further back better? Service, scale of one to ten about a 4-5. When they turn the lights on you see lots of dust and dirt. That whole area is just hard especially in the cooler months ( eight ) of the year. Maybe if you really lived for music and visiting Cleveland it would be okay but for me many other options away from Cleveland that are just more competitive from and leisure/recreation standpoint. I like trying new and diverse experiences. Im not hating we went, unlikely to return. Just not my jam.

Good, small venue shows. The food is reasonably priced and quickly served. Parking is convenient and not too pricey

Got married on the rooftop deck and had our reception upstairs. The entire staff went above and beyond what needed to be done. We had an absolutely amazing experience from the first walk through, the tasting, the rehearsal, all the way to the end of the reception. Everything and everybody we dealt with was amazing.

Excellent Canned Heat show. Good food. Great staff

Came for a clambake networking evening. Beautiful night and fun company added to a wonderful night. Great place to be in Cleveland when the weather is in your favor! Music was great and food was delicious.

Paid for regular seating but got stuck with a high chair that literally faced the wall. I asked if I could upgrade to a table and they said they were sold out but would be able to offer us one if they had a no show. There were clearly some no shows but we were never moved. I guess if you get stuck with section 700 (was not able to choose through the site) be prepared to deal with an obstructed view (giant pillar) and an uncomfortable high chair. Flash seats direct will allow you to choose your own section so avoid 700 by all means. The food was nothing special. The new burgers are obviously precooked and tasted very bland. Do like others suggest and just eat somewhere else before the show. The service was really good however and the sound was fantastic. I would have given it 4 stars but my back is still hurting from those tall chairs.

Went to the Drag Bingo that was held there, OMG best time ever. Great adult entertainment.

Food, service, and atmosphere is A+! The entertainment was amazing! Will certainly return!

Great intimate place for a show.

Had fun will go back again great place just dont eat ice

The EWF Tribute band played their last Saturday, the place was Packed everyone had a great time..

Nice place,nice view good music

Had a great time at the Drag Queen Bingo. Nice place good food

Loved the intimate venue concert experience. Food was good also. The staff was very attentive.

I will never go to this establishment ever again. I was kicked out twice last night February 21st during the ark band concert because of the actions of someone I walked in the door with. I was kicked out twice before 11 p.m. because of someone else. I was not involved in or around any incident that would cause for me to be removed. In fact I was allowed to return back into the establishment after the first time I was kicked out. It was very embarrassing to be escorted out by the CPD twice especially that I have a squeaky clean background and record and have never been questioned by the police let alone arrested in my entire life. Basically it was racial profiling by The Establishment and guilt by association. Both times I was escorted out while I was on the dance floor having a great evening. Ive never been so embarrassed in my entire life. I did nothing wrong but yet everybody in the establishment that was looking at me thought differently. I paid for my ticket I paid for my drinks I paid for my food. I did not say anything wrong, did not use vulgar language, was not intoxicated, did not do anything wrong through my actions that would cause me to be kicked out. Like I said, I was embarrassed to no end to be escorted out by the CPD twice especially the second time after I was allowed to return. As I stated earlier I was removed because of the actions of someone I walked in the door with and happened to talk to while I was there. It was because of that individuals actions why I was kicked out, even though I was not around him, not involved with nor had anything to do with him or his actions. I will never ever step foot in this establishment ever again nor would I recommend anybody that I know because youll get kicked out because of some one elses actions that you had nothing to do with. Im a 48 year old man and not once in my entire life was I ever treated this way. SMH. And when I asked what I did wrong not once was I given a reason why I was kicked out except for management wants you to leave. I kept asking did I do anything wrong and they could not point to one single thing. Like I said I asked what I did wrong what rules I broke or what laws are broke and the entire time a blank stare at me and the only words said you need to leave. Not once was I vgiven a legit reason why I was kicked out. I guess this is how you treat law-abiding paying customers that come into your establishment. Never again will I step foot in this place.

Music is great. People are great. Food ok but overpriced. I love this place.

This was my first time here and it was for a dinner story telling show. The location is nice, set on the Cuyahoga river with a good view of the Cleveland skyline. The building is clean, safe and decorated nicely inside and the staff was very helpful and quick to take our order and deliver everything we wanted with great follow up. We had no complaints about the location or service, very good in that regard.As for the food and drinks, that has much to be desired. The stuffed mushrooms and chopped salad were both very good and priced fairly for the portion size and quality, best food items of the night. As for the main dinner, well. This burger and fries had nothing over Wendys or Burger King for sure. I always enjoy a good burger, but this was not one of those times. It was very dry, lacking any type of flavor and served on a basic bun with a small mound of regular, unexciting French fries, lettuce, tomato and onion. I smothered it in ketchup to try and give it any type of life. We also had an order of the tacos and side of beans, all of which had the appearance and taste of store bought and put on a plate, no originality or flavor that kept you coming back for more.The drinks were a good variety to choose from and there were selections of beer, wine as well as full bar service. We had a selection of beers and they were good, but, that is someone elses beer in a glass provided by the restaurant, so you really cant go terribly wrong there.Bottom line, we had a burger and fries, mushroom appetizer and a chopped salad to share, taco plate and 5 beers - $103I can honestly say that this was NOT a place that has caught my eye of places to return to or recommend. For the cost and food quality I would have done much better going to a local bar. Clearly they feel the location is what makes the food and drinks worth the high price, but I see an overpriced location that most likely wont be around very long.

Our seats were horrible! Facing the wall! We were charged for table seats and they had us against the wall, with the stage behind us. When we asked about it, they were very patronizing and unhelpful. Our group is very unsatisfied and will never buy tickets there again. Please believe that weve shared this with everyone. Thank you for allowing this review.

Great location by the water which is peaceful and lively at the same time. Some nice and mediocre menu items together. The walleye was great while the ribeye steak was so so. Salty olive slices fried together with calamari was a first and disappointment. Service is kind but slow probably due to the crowd for the shows.

Great venue but they packed those tables tightly together to sell more tickets. The talent for the evening, Eric Roberson, was awesome. I could not get completely comfortable.

Reviewing as a musician who played there... Fantastic staff, professional grade sound mixing. Kind and courteous wait staff. Would definitely play there again.

Awesome service from Joe, music was phenomenal, seats could not have been better.

Went to Alan Greene at Supper Club. Music was fantastic...now to the drinks. Ridiculous prices. $12.75 for a heavy pour bullet bourbon which was barely a single. Single was $8.75. Cant imagine what a single would look like.

What a fun vibe this place has. Interesting stories about Cleveland, great food and amazing music upstairs!

One of my favorite been using Cleveland. We always have a good time coming here and the service is good and the music is always excellent. The rooftop is a hidden gem that overlooks the flats.

Very cool venue, atmosphere was very pleasant, food was good and the show sounded great

Very roomy. Menu was excellent and fast service. Sound was good. Overall A+ for concerts