Try to call the phone number listed on Google. It give numerical options via automated system. Any option that you choose doesnt work. It says this number is not recognized. CANNOT get a human being on the phone. Very frustrating. Please help

This place is great! We went for their Monday morning Toddler Time and and tons of fun. The place is clean, the staff was nice and helpful, and theres even a section for adults only to jump and see their toddler through safety netting. Theres also a section open on other days off the week for American Ninja Warrior type fun

Fun for both kids and adults

We went for the Holiday Glow Night. It was advertised as a special themed event. Unfortunately there was no theme, nothing holiday about it. There was no difference from any other night.....I wouldnt recommend paying for any special events because that was def false advertising. OTHER than that....the kids had a very good time, and it wasnt crowded. The employees were all friendly and helpful. When one of the girls slammed a basketball off of the other ones face, ice was immediately brought over! I would go back. The only other issue we had....a man that was there with his kids pushed one of mine up the obstacle wall and she couldnt get down as the only way is to slide down a full height fire pole and she is six.....she was crying and staff had to rally, and eventually send someone up for her. Not the fault of Skyzone but maybe post something so adults with little common sense know better? I am not sure how else that could have been avoided. He was just standing there and pushed her up. Anyways, kids are resilient and they did have a blast.

My kids love this space but it looks shabby. The walls are cracked. There was a big TV going on with plastic surgery and anti aging commercials in the party area while kids were trying to eat pizza. Nobody could change the channel. Who needs this?

We went there last night for my grandson’s 13 th birthday. The kids have been to other parks before and all said this was the best because of the kids they had working there. They were AWESOME!!! So great and helpful to all the kids big and small! They made it the BEST TIME!Great work guys!!!!Nana Jean

Just had our Birthday Party there and had a great time. The staff was very accommodating to changes in our party size, as many people brought smaller siblings and showed up unplanned (ugh!!!) Many thanks Aaron and crew for their help with the party. They were very thoughtful and understanding.

Staff wasn’t very accommodating or helpful. I over purchased socks and they couldn’t figure out how to refund the “extras”, and I waited in line 3 separate times for issues/misunderstandings relative waivers. It was definitely a, “figure it out yourself cuz I have no interest in helping you” attitude.

We had our kids birthday party here, and it was a wonderful time. Terrance, Anthony, and Abreya went above and beyond to help us and all the kids and parents for the entire 3 hours. I had doubts that SkyZone could keep 20 kids entertained for that long, but honestly, the kids could have been there longer. Everyone had a blast. Highly recommend!

Personally this place is just to small compared to all other parks I have been too. We paid and my daughter and her cousin didnt even Juno because there were no squares available for them to jump as it was to crowded and the again, the space for actual jumping is just WAY to limited.On the other hand it does have a run up the wall and little jungle gym obstacle course which was cool. But for me today was just a waste of 40 bucks, stayed for 15 minutes as my kids just couldnt get themselves to be happy about the space they had to jump.

Me and my son celebrated his 14th birthday there today and omg we had fun! I was the only adult jumping but it felt good to play with the kids...I felt younger

Place is fun for my kids.But the prices are way to high ️️

We had our daughters 7th birthday party at this place and we simply loved it. It was on Saturday but wasnt crowded at all, only birthday parties, kids had to play away from adult. Pizza was so good, the couch was a little bit sleepy and not as energetic as he should but it was okay. Would come back again..

We brought our little one here months ago for the early toddler only time and she still regularly asks to go back. Had a lot of fun and was great to just have the littles jump without bigger kids running into them will definitely be back when we find time.

This was so amazing. Trampolines were so bouncy and the dodgeball was like a different world of dodgeball since we were on trampolines

Excellent! Grandchildren had fun. Second times here and always have to drag them out!

This is the WORST trampoline park Ive ever been to - and Ive been to numerous parks in different states. DO NOT waste your money here!! The toddler area is a JOKE, and they will not let your toddlers anywhere else in the park. The staff was incredibly rude to our kids and to us. They have an obstacle course that no one can complete, so our older kids were just incredibly frustrated. They tried to complete it different ways, but every time were told they couldnt do that etc. Also, my kids were so frustrated that we couldnt jump with them. If youre looking for a fun, family activity, steer clear of this place! They literally had a rule for EVERY little thing. I am a huge safety freak, but this was absurd. We were incredibly disappointed with this place ️️️

Jamal is awesome! He was so kind, gentle, and attentive to my nephew and my friends daughter! He was very helpful and made sure that they both followed the rules but had a good time. He deserves something good for all that he does!

Fun place but they ask for waaaaay too much unnecessary personally identifiable information as part of the waiver that you sign.

Lots of trampolines to play on and other fun stuff. the staff was So nice to me and my family.

The grandkids enjoyed this place

Ben is the best person who works here. He is a quality person all around. Except that I got hit in the ding dong with a dodge ball. No kids I guess

Very disappointed! I bought a Groupon for so called “family night” only to get denied by the staff for every station to stay with my 5 year twins. One of which is autistic. Really bumbed with the turnout. Definitely won’t go back

Kids had a BLAST!!! Staff is VERY prompt to when you start and when you are to be finished!!! Exactly on the minute my kids were told to get off that there time was up. Need to figure a nicer way to end everyones visit

Nice place to bring your kids.

This was the worst place I’ve ever been. It’s a disgrace. It was understaffed, and the staff that were there were mean. It’s very small and squished. It’s is not well planned out, so you sometimes have to wait an hour to play something. Little kids are crying everywhere, and it’s sad. The food is overpriced, and they rake in money. You can’t jump with Launch socks or anything. You have to pay like 3-5 dollars for socks, and if you are over 7 years old, it’s no fun because little kids get the run of the place and you can’t jump without almost or sometimes even bumping into them by accident. Never go here. Go to the one in Everett or Westborough, but not this SkyZone.

***UPDATE*** I wanted to add a quick note to update my review of SkyZone Boston. I took the customer service team up on their offer to follow up after posting my review. I was honestly very impressed with Colleens response. She and her team took the time to reach out to their staff that was on location the day of our event and also spent time on the phone discussing my experience and addressing each and every one of the issues I noted in my review. I continue to stand behind my initial statement that everyone Ive dealt with at SkyZone has been kind and respectful. I felt that Colleen took my comments seriously and did what she could to help address things after seeing my review. I appreciate it very much and look forward to giving SkyZone Boston another try.We had my sons birthday party at Sky Zone. Although the facility and staff on-site were nice, and I would consider bringing my kids to an open jump here, I would NOT recommend it for parties. The day-of staff were very nice, but were disorganized on the day of. They held up a group of antsy kids on bleachers near the entrance for over 20 minutes of party time while they dealt with software issues and searched for signed waivers in their software (despite watching parents complete them at kiosks right in front of them). The kids had to line up and jump into the foam pit one and a time, which is fine in small groups, but takes a LONG time for 18 antsy toddlers - there should be a way to split the group so kids arent standing around bored. After the kids were moving into the jump area, I was asked whether the staff could change the theme based on an event held earlier in the day, despite having confirmed the party theme the day before the party. I called twice during the planning process to see if someone could help me accommodate a childs food allergy and no one got back to me; I finally tracked someone down and SkyZone did not offer an alternative or a solution, but simply said I could bring in outside food for $50. The add-on food options that were offered were low-quality and overpriced. (We opted for a fruit platter - the stop and shop fruit platter they dropped on the counter that day wouldve cost me under $10 had I bought it in-store or elsewhere, but I was charged $30 and the fruit was not good.) The beverages which were supposed to be included in the package were not provided until I tracked someone down to bring them into the party room. Also, they ran out of forks and spoons. (Try eating cake with no utensils!) At the end of the day, Id say the facility was great and ideal for parties, the outside vendors for pizza and cake are awesome, the staff on-site was truly nice, the tools to have a great event are all present, but the process is a mess and lead to a stressful couple of hours for the parents and guests! To top it off, I got an email from the owner asking that I complete a survey, never got the survey, and got no response when I reached out via email.

Had a ton of fun, staff was kind. Shout out to my boy Jamal, that staff member was hyped and fun af - my sister and her friend only wanted to play in the areas he monitored because he was fantastic entertainment. Staff made sure we followed rules, great to jump at a place that truly cares about customer safest!! THANKS SKYZONE BOSTON!

Pros: Four different activity stations. Good dodgeball on trampolines. Reasonable jump time prices. Lots of parking. Bathrooms are convenient to jump area.Cons: Bad signage. Waiver process is long and cumbersome. Launch is a bit bigger and has more trampoline area, but Sky Zone is less busy.Call ahead to make sure they arent booked. Save you socks for repeat visits.

The only thing I dont like about this place is that they keep all kids under five in a ridiculous little area away from the rest of the trampolines. Weve been to other Sky Zones where the little kids are separate but still get to do more and be closer to the action. Here its really difficult to bring your three or four year old when your older kid as a birthday party. Other than that, its great the kids loved it. And I love it.

Well to be totally honest I on the fence about this place its ok but what made it not so nice to me compared to Launch park was the staff by the trampoline. They were nasty to my kids on 2 occasions. At Launch park the staff is a better trained to handle with kids then sky zone in my several experience.

Kids love this place. Great place to relax and let the kids work off some energy!

The kids had a blast 8:30am sunday toddler hrs til 10:30am funday for the babies

My experience was horrible. i wouldn’t recommend going to that location. they are understaffed, which made it hard to do anything. because you needed a staff to jump. i paid full price for 5 tickets for 2 hours, and they have me 4 tickets and a chaperone ticket which made the 5th person unable to jump. we went back to ask for it to be changed and they gave us a hard time and wouldn’t. three of the staff were socializing the entire time, not supervising or paying attention. so again i wouldn’t recommend going there. horrible location. if i could’ve given 0 stars i would.

I would strongly this for people under 18 years old. Most of the things are for kids. Small kids enjoy this place not for elders.I wish the management set some age limit or at least they would keep some recommended age groups.

The place has barley any space for toddlers. The manger closed the toddler part early when it was just my son jumping by himself. I told him I am waiting on two other older children to finish jumping. Could you keep it open. He said the rules are the rulesMy suggestionGo to launch they have great space for toddlers and parents can jump with the younger children.

One female workers there needs to learn how to relax! takes things so seriously! I wish I remember her name

It is fun for small children and families, pre-teens and teenagers need a little more variety.

Nice place, but the stuff is not very friendly, not smiling, not really monitoring the kids.

Love it want to go again

The workers is rasist, she tell us we cant do anything, we go in to one thing and workers say we cant play this, we switch and she said we cant play this too, they just like scammed us, dont come here its so bad.

Fun place, price needs to come down

Came here for a friends childs birthday party. Lots of waivers to get in the door. Different trampoline areas are zoned and kids have to stick to the zone assigned. Parents have to pay to bounce or can watch for free as their kids bounce under the watchful eye of polo-shirted employees. Everything seemed timed to the minute, so we had precisely two hours for bouncing and pizza party. The kids had fun! No complaining when it was time to leave though.Warning: trampolines and loud music are the only forms of entertainment here, no video games or concessions, and there did not seem to be much in the way of neighboring businesses.

Amazing place with amazing staff!! We had sooo much fun just because the staff had patience with my little nephews who kept asking questions! Thanks again to the staff on Thursday night

Good space for kids that are 5+. If you have a toddler in your party and cant make it to toddler time then the kid will be confined to the very small toddler area. Saturday nights are 18+ from 10-12. I wouldnt have thought it would be as fun as it was but it was great.

Nice place to Hangout with friends. Go for it if you like jumping on the Trampoline..!! Limited games for the adults. Overall a decent experience. Has a small food counter for pizza and sodas.

Kids love the place, just wish they kept it clean through out the day...

Amazing and very fun

Really like this place! Always fun! Very clean! Staff is friendly and knowledgeable. Everything is pretty safe. Tip: check Groupon before booking on sky zone website, Groupon has great deals!

If I couldve given zero stars I would. I was given a coupon at my sons birthday party by his host, to come back to jump for 30 minutes free. When I went back to the sky zone in Boston. The manager Nicole said her systems was down, and she wasnt able to take a payment. But I tried to explain to her the host told me I could use the coupon for 30 minutes for free,I went as far as to explain Im not driving and I paid $30 in Lyft to bring my son here.Nicole customer service wasnt good at all she was totally unempathic to the fact I paid that much money to even get there. And I honestly was only going off of the information her employees gave me. That is not how you should treat a person. Or a customer, her approach was totally wrong.

Challenging web site

Felt like a little kid in there. An absolute blast, I will more than likely go again, maybe with a little less pregaming next time...

Expensive for the amount of time you get. Limited parent seating.

Too much fun young or old. Quite the work out. Come ready to sweat. Bought a Groupon, best experience

Warning: Inattentive and insufficient staff for small children. Took my kid to a birthday party for 6 and 7 year olds. The staff even admitted that they were understaffed when deficiencies were pointed out.I suspect that teenagers would have a blast at this place but that isnt my reality right now.

DO NOT SPEND MONEY HERE IF YOU HAVE A TODDLER! I drove a half an hour to go there with my 2.5 year old just to find a small trampoline(s) area all netted in!!!! There is nothing fun about this place for a little kid! They should specify play area online so you dont set high expectations!!!! GO TO LAUNCH its well worth it!!!

Was fun but kind of expensive. Staff was nice and let us stay a bit later than normal though. Best to go in a large group and get a group rate

Too expensive for 30 minutes or 90 minutes. Kids are tired at 30 minutes and is expensive. Too much money guys.

Fun place on Friday night glow night!

This place was ok. Short staffed, and staff was constantly yelling at people. Not so enjoyable for a birthday party. Also because they we short staffed only 2 of the jumping areas were open. But they have the best food options compared to other trampoline parks.

Bit over priced

My grand daughter had a ball for her Birthday

Good recommendation so clean +the customer service

I paid for a party, they rushed us out. Very unprofessional

My kids had a awesome time. I try to bring them twice a month.

I brought my son there for a birthday party on Saturday. He enjoyed it immensely

My fiance and I had fun untill the end I didnt land right and messed up my knee but I had fun though lol

Okay first things first this is a very fun place for kids and is a great exercise but the workers are rude as hell! Excuse my language but they have terrible customer service and i have never seen workers at basically a place for children so darn rude! The workers feel as if they can talk to the people that come to jump any type of way and i noticed that they are very rude to children, one of them made my little nephew very sad and then when i tried to speak to a manager they were no where to be found. Also the workers use very disgusting language in front of the children. Its definitely not all of the workers because some are very nice, but it is a handful so i will not recommend this specific location.

Dont go to this place at all. The staff are horrible they kept cursing in the front of my kids. I payed for my money for me and family to play not to watch the staff ENJOY themselves. They kept cursing at each other. It was HORRIBLE. I will never step foot in the place again. I asked one of them for help they looked at me like trash and then kept walking saying that he didnt know what I need and whatever it is. He cant help. HORRIBLE IF THERE WAS A NEGATIVE STAR, I WOULD GIVE IT TO THEM.....

Its really fun but I wish they had more play areas and foam pits.

I went to Skyzone one night after work with some colleagues and we had a blast! The trampoline dodgeball was definitely a fun, new experience. Because I had so much fun I decided I wanted to host my upcoming birthday party here so all my friends could try it out too; however, despite multiple multiple attempts I could not get any one to call me back to book the party. I was not impressed with their customer service after that.

Great fun for kids! Lots of bouncing, I can get some decent exercise

Staff is amazing. I thought that the staff had energy to match my children, and were very patient. I was a bit dissappointed with the actuall size and play area. My four year old appeared to be a little to old for the toddler area, but not old enough for the others. My seven year old daughter got bored after trying the three different play areas. Luckily we were there for a bithday party and the other kids kept her engaged.

Like everyone else said the customer service front desk is terrible. Always rude, never want to help. But if you are able to get passed that, the kids will have a good time jumping around

Have gone there a few times, its always been fun and I havent had any issues with customer service.

Despite lots of negative reviews it was very easy to book a bday party on line. However the place is so popular that a month in advance the only time slots available were first one in the morning. I included wavers along with bday invitations however its much easier to fill out on-line. We had all the paperwork ready and check in was a peace of cake. Stuff was friendly and helpful. Host had everything set up for the party and sliced and served the cake. Try to figure how much pizzas you need before kids go jumping otherwise itll be too late to order. Kids LOVED it.

I like it because you just have fun and jump play and do more things

Nice to spend some energy for the kids. Nice service by the guys there

Great place for a kids party!

Excellent place to bring kids of all ages.

I stayed in there for an hour and a half I did everything in like 30 minutes I played some B ball it took so long for me to play because of the line the foam pit was way to small the trampoline s were way to small and it got boring after a while and I thought it was going to be big but it was very small

The split-off toddler zone is not ok if you have older children with you. Other than that, the facility looked great...will return once my youngest is 40 tall.

I just left from here it was fun me my brother and two of my friends all played dodgeball and jumped around. the staff was good and helpful, and the prices arent expencive like most places

First time there and my kid love it... definitely coming back...

Staff very friendly

They do not return phone calls...tried to book a bday party for over a week. Rude on the phone when I finally did get a hold of them after 3 tries and one email. Disorganized. They need to step up customer service. Really unsatisfactory. Go somewhere else, particularly for bday parties. When I got a hold of receptionist, she put me on hold for event manager and I hung up after being on hold 10 minutes. No apology when I called back. Still never got the event manager.Sounds like I am not the only one who thinks their customer service is terrible.

Its fun for the family but a bit pricy when you are going with 5 or more

Disappointing. Poorly managed

Been here for birthday party. Kids enjoyed it!

DONT GO EVER. I tore my ACL with no previous injurys. When I went to the hospital they said let me guess... its one of three things 1)sky zone 2) Dirt Bike riding 3) Horse back riding. Im going to say skyzone. I see at least 3 people a day with injurys from that place. Ive spoken with my students and 3 out of 10 said a friend broke their foot, ankle , shoulder.

Great place for my son

Terrible place for a 4 year old. He is too big for the tiny toddler area but that is the only place they allow him to go. He has to be 5 to go anywhere else in the place. There really should be a place for non toddlers but young kids. Really hard too since he can see the rest of the place.

They are very calm and nice. But some rules I disagree with

I like it because it is So fun . Who ever came up with Skyzone I give you a 100% I am in love with Skyzone . I go there 247 . Lol

Awesome place to get some fun with friends Friendly employees

Great fun for the kids!

Dodge ball is the best on 18 + night

Ok place, smells a little when you walk in. The kids jumped a little but got bored quickly.

My children enjoy the Sky Zone

I was so discusted about the toddler section its pretty much non-existent our trampoline at home is bigger definitely not for kids under 5