Ive gone to this location in the past and my kids always have a great time. This past Sunday we stopped by, a girl at the register said our waivers had expired and for us to update them on the computers by the entrance. We go there, update waivers and purchase tickets there while were at it. We opted for a printed receipt but the machine did not print one. We think its no problem, we can just let them know. At that point theres a lot of people waiting and line is longer. We tell them that weve already paid but they ask for us to get in line again, theres only ONE girl at the register and more people coming in. Finally a guy, did not get his name, took us in. Told him we had no receipt since the machine didnt print one, we didnt get an email either so Im sure it was a glitch on their end. He said there was no way for him to verify that we in fact purchased tickets there and not at another location. THE GIRL THAT FIRST TOOK US IN SAW US GO TO THE COMPUTERS AND PURCHASE SINCE SHES THE ONE WHO TOLD US TO DO SO IN THE FIRST PLACE. I also showed him the transaction was already pending on my bank app and he said that wasnt enough. He walked to the computers at the entrance and just stared at it and walked back, me walking behind him the whole time thinking he was actually trying to help. But no, he looked very overwhelmed maybe because of all the people still waiting. He proceeded to help a group of teens next to me, completely disregarding me, not taking into consideration that I had been waiting way longer and had already purchased tickets. He took my information, said he would call me once he saw the payment go through on his end. Asked him what would happen if nothing shows up on his end, he said I would have to call my bank and have them do a stop payment. It is now Tuesday, the payment has been cleared from my bank and he has yet to reach out to me.I understand that maybe it was something that he had no control of, but the way he was responding and his attitude towards the situation was uncalled for. If you have crowds on the weekend then have more staff available so you can provide better costumer service! He was in a rush to get me out of there, all while my kids were crossing fingers hoping we would be able to go in. At the end we left, everyone was upset and they happily took my hard earned money. I shouldnt have to be stuck on the phone with my bank trying to get my money back.

Daughter loved the ball pit and climbing course. I ended up joining her for all activities. She was not too interesting in the trampolines - I think the layout made them easier to pass up. Shes usually all about them at other locations.Good variety, good activities. Hard to supervise your small kiddo at a distance due to the layout and given that no outside food or drink are allowed I wish they had better/cheaper selections. $3 coffee when they were out of creamer and sugar. Someone was charged $6 for a small drink by mistake and the murmuring in the line was how expensive everything was for the quality. Sadly I agree. We had pizza, pretzel and a juice. I wish they had simple apple juice for little kids vs the high sugar options. Dominos Pizza is better than what they had.Will definitely go back! Will make sure everyone is fed and caffinated before hand, high ropes course looks like a blast for your older kids. Definitely worth it for kiddos 8+ yrs.

Took my family yesterday to play blazer tag. Waited 10 minutes for a staff member to show up to the arena after having to go to the front desk twice to see if anyone was coming. When the staff member came to start out game she announced that a birthday party should come to laser tag. So we waited 10-15 more minutes and allowed them to skip over us. We finally get into the arena after the birthday party is done and are waiting to play for 5/10 minutes all geared up before peaking out the door, no one there again. No one to start the game. I go to the front desk, get somebody AGAIN, they come start the game. 2 minutes into it my gun stops working, peak my head out the door for help. No one there. I go to the front again where the manager tells me I’m confused, he said he was back there the whole time. At this point we’ve been there for almost an hour and my kids were very disappointed and I didn’t even get to play. Waste of money and time. Was not offered to return and play again, nothing. We usually come several times a month to play blazer tag, after this experience we will not be returning.

Amazing place️ my son is autistic and this was just the place for me as a parent and for him to run and jump wildly free.

Awesome place to take the kiddos. Employees kept things super clean and Austin(the Employee) was fantastic. Great attitude and was very informative on the safety harness for the zip line ride.

Lots to options for kids of all ages. You do have to buy their socks to play here, like any other trampoline course. They also have a Ninja Warrior style course that goes from easy to hardcore with timers, just like the show. For the younger kids, they have a big place place with slides. They also have bowling, laser tag, and several rock walls. #urbanairsouthaustin

I was looking for something fun for my kids to do this past Sunday. We decided to give Urban Air a try. Turned out to be a great idea. When we arrived, I didn’t know what to do first, but the front desk girls were really great at directing me to fill out waivers. Then they helped me pick the right package for me and my kids. They really made us feel welcome, and even joked with my kids and got them all excited for the rock wall. While we were going through the park, all the staff were so interactive and played with my kids and made them feel special. I appreciate that, and made sure to tell them. It got pretty busy with all these kids running around, but I noticed employees always making sure people were safe and I even saw managers picking up or taking out trash the whole time I was there. On a side note, the food options are easy and came out pretty quick. I got a pizza for the kids to share, and I enjoyed a small tray of veggies. Really good, and simple to snack and go. Thanks to Michael the manager who chatted with all of us for a few minutes and explained the membership. I will be looking in to getting my kids all set up. Cant wait to return and great job everyone.

Kids had tons of fun. Two things that need improvement are restrooms need better cleaning and employees working attractions should pay more attention with the patrons instead of talking amongst themselves. Be ready to spend a pretty penny here to have the most fun and to lose your kids because there are so many there its very easy to loose sight of them.

This place is really clean me and my family of four had a really good time they r not really expensive at all u get to do alot for ur money here if u want something fun to do with the kids this is the place me and my family love it here

We visited this Urban Air location while in town from another state. The activities are similar to our home location, unique and fun. Unfortunately the experience was otherwise frustrating. There was VERY minimal staff supervising activities throughout the entire facility. One of the young ladies was sitting in a corner, sleeping and/or on her phone, paying zero attention to what was going on. Half of the staff doesnt even look like they work there because they arent in uniforms or Urban Air shirts (and arent out on the floor). On a weekend I would expect extra staff supervising as it is obviously much busier. I wouldnt take a child under 4 there, as the big kids take over and no staff is there to enforce the rules. It was dangerous and made for an unpleasant experience for the kiddos. Thankfully we had bowling in our package and just spent a good chunk of time there because it was less hectic.

Pricey but had a great time with kids

Id give 5 stars as a place to take your kids for fun when the weather prevents them from playing outside. There really are so many fun things to do.I give 1 star for the birthday party experience we had recently. For $500 including food and drinks, I really expected more. The party host we were assigned could care less about helping us or communicating clearly. While management tried to fix it, it was obvious they were more interested in getting our money than on making sure we were happy enough to come back. From what I could tell, the philosophy was that they do so much volume business that it really doesnt matter to them if they see repeat business. I recommend doing what we plan to do in the future: have your kids birthday party somewhere else and take them to Urban Air as a gift. Dont waste your money on one of their overpriced, underwhelming parties.

Kids had lots of fun

Always a fun visit. And during covid theyre taking good safety precautions

My daughter took my granddaughters and I to this center, the employees are young teenagers that have been mentored well on customer service. The activities for my granddaughter kept her senses busy and her physically engaged. The snacks are a little pricey but the cost of entry is reasonable. There is a military discount also.

A great place to let out some energy. I did notice alot of kids unaccompanied by an adult seemed like a drop off at the sitter. It would be nice if they had a designated spot for the smaller children to play without being trampled by the big ones. We had a good time the kids loved climbing and jumping.

Went on a Friday night and the kids had a good time but the issue was with the food service area.I ordered pizza, a pretzel with hummus, and a vegetable tray. After an hour of waiting and the food not coming out I asked at the counter and they said the order was taken during a shift change and never went through so they said theyd make it then.After 10 minutes my beeper buzzed and I went to the counter and there was just a plain pretzel sitting on a plate. I waited a few minutes and the pizza came but no vegetable tray. I asked someone walking by and they said theyd tell them to bring it out. Never came. 15 minutes waiting at the counter again and I asked if the rest of my order was ready and nobody had any idea about it... They said theyd bring the rest of the food and about 10 minutes later they brought it out and they said they were out of hummus and the carrots were dry and slimy. It was pretty ridiculous, idk if they were understaffed or just have no organization.

I wish there were places like this around when I was a kid. The zip line was a huge hit with our group. Even some of the parents tried the zip line. The ball pit is perfect for kids. The climbing wall was a favorite for our group. The pizza is just meh, but who cares, the kiddos had a blast.

This place is fabulous! Huge multilevel layout of everything from trampolines to ropes course, warrior course, to wall climbing, virtual reality and more. Multiple party rooms and concessions. Perfect for a fun exercise hour or birthday party for kids of all ages. Well staffed and well designed.

Fun games. Staff is somewhat helpful but theyre mostly highschool kids, some give children attitude. There are too many kids at some point. I was going with my toddler through the games and saw some spit on the floor in inside the play area. Hard to keep the place clean with so many people inside.Best to come weekdays.

This indoor trampoline and challenge course adventure center is fantastic. My two kiddos had a blast. We stayed for hours and they never ran out of things to do. Urban Air is worth every cent and second spent!

This place was really fun for the kids! It is amazing that they offer a parent pass for alot cheaper than the kids one that matches the childs! You can do everything with your child and make it a great family adventure.

HOLD UP the staff is soo lazy they just talk and dont do anything.They only take adults serious.This place is a 10 out 10 but the staff and employees are 1 out 10 MAN 0 out 10

Clean, big, plenty of activities to keep the kiddos occupied for hours. Lost a vívofit jr in the ball pit so be warned - wear nothing that will come off.

My son went for the first time for a birthday party and he had a blast. I just wish they served better quality food. That frozen pizza looked sad and the food area didn’t look very clean so I couldn’t order anything to eat, just got that ice cream because it was packaged.

A huge playground with fun activities for kids and parents. The food was terrible but my kids had a blast.

Lots of fun for the kiddos. Rock climbing walls, obstacle course, basketball, dodgeball and more... You have to purchase their socks for $2.50 a pair. Food available for purchase. Friendly staff.

Nice play areas and accommodates a lot of people without feeling crowded. Its has virtually no signage outside though and even funding the front door can be a task. The employees were helpful. Skip the snacks. Mildly overpriced but just mildly.

Went here for a Bday party and we were very impressed with the facility. The various zones are pretty well maintained and presented a number if different play options, even got small kiddos. While it can be fairly easy to lose a little one due to the varying lighting and lots of play structures, this is by far the nicest kids activity center in South Austin

Fun place for kids. Tons of fun with various attractions and pricing options. Most importantly, being maintained very neatly.

Ok, it is fun, lost of options to have fun in this pace for the kids. However, employees are terrible, they are lazy, they need to be proactive. I can not believe how slow and unconcerned they are to provide a good service. Management is simply unconcerned as well, it is like “lazy town” for all employees!! .... I bought a pass which included a pizza slice, when we went to the food they asked us to wait 1.5 hours to get the pizza slice because they ran out of it. I recommend this place for kids to have fun but do not expect much about customer service, come, play, and wait to go out to get something to eat (even if you need a snack only)

Raising kids in 2019. In my day, I could just ride my bike as far as 8 or 10 miles awayand have no fear at all. Now? With my kids? No damn way. Ah the good old days... So yeah, 2019. This is a great place to take the kiddos to run out their energy. The equipment is awesome, the facility is well staffed, and you dont have to worry that one of your kids will get hurt. Great place. I am a monthly subscriber for all of my kids and it really is worth it! You can even go in other cities. Highly recommend!

Kids like the place, and it’s fun for the adults as well to be able to do the activities with their kids. The cafe area can be slow, a bit pricy and some staff are rude while others are helpful and friendly. Staff may benefit from customer service training. I did notice that they do not have all areas staffed at times I guess it depends on how many people are in the play area. Seating could be nicer it’s just basic Metal benches, tables & chairs, they do have some plastic long tables/Benches and a few Massaging chairs that you can to pay to use. The only outlet areas seem to be in the cafe area so don’t plan on working on a laptop here while your kids play....

My kids loved their experience. Courtney, I believe her name was, really went out of her way to make our first visit memorable. Shes a real asset to the company. My kids already want to go back next weekend. Its nice to know they host parties as well. Plans in the making... Go Go Go Go Go!

This place is awesome! Huge with tons of stuff to do for a four year old. Birthday rooms look super cool. Not super expensive either which was a relief. Definitely coming back again soon!

Fun for the kids. The Platinum package is great for the older kids. They do need better parent seating options.

Served raw chicken in chicken nuggets. Be very careful when purchasing food here. Zoom into picture, the outside is the crust while the inside is completely uncooked chicken. Picture doesnt lie. This is a serious health risk that put two 7 year old at risk.

Came here for my sons birthday party. Seemed to be more obstacle/adventure driven than Altitude. Check-in/waiver process was simple on a touchscreen terminal. Being part of a birthday group free jumping socks were provided.They have dodgeball, bowling, and laser tag at this location also. My son had a great time as always, he particularly loved the zipline. I personally despise going to any place where there a million screaming kids running around, but I wont hold that against this place

Nice clean place for kids of all ages to play. I like that it’s glow in the dark.

My 8 and 6 year olds love this place and prefer it over the typical indoor trampoline spots in town. The staff is friendly and helpful, whether youre there for a birthday party or just stopping in for an hour or two of fun. My guys especially enjoy the Zipline, Ropes Course, and Wall Climbing. Were hoping to check out their Laser tag next time.

Went for a birthday party, even though it wasnt my kid the staff was very respectful and helpful. Once I have my kids I will being them here for them to have fun.

Loads of fun and a friendly helpful staff. I was disappointed in the pricing. The Platinum level $35 was high and there is no parent discount so 3 kids and one adult was $160. With the lower price packages parents only pay $5. This is punitive, the adult price should be less the more you spend.

If I could I would give 0 star. Really bad costumer services. I spoke with the owner and that man doesn’t care about his costumer and the money we expended on his business. Don’t waist your money on this place really expensive with the money you expend here you can go and get more fun in another different place. DO NOT COME HERE!!

I have been to many trampoline parks, but this one was by far, the best experience I’ve had. They had so much to do and so much to offer.I went there on a date with my girlfriend and she totally loved it.The staff was very friendly and made sure we had the best time here.5 stars for their cleanliness. The place was spotless.Although, I had a small issue there, there was no staff at the virtual reality and it said open upon request. I went to the girl at the front desk, she called out to a fellow employee and asked her to go there immediately. It was a smooth process, did not have to wait for more than 2 mins.I will definitely be back for many more dates with my girlfriend. We loved being here!

Warning! Your kids never want to leave! Have to practically drag my son out of this place he loves it so much!

I took my son, and his friends, for his birthday this past weekend. It was our first experience at this facility. He and his friends had a blast at the party. The manager was present and introduced herself, she was there when we had questions. Our hostess was wonderful and engaging. The food was delicious. There was tons to do to keep these kids entertained. The park was clean n the staff was attentive. All in all this was a wonderful experience. Stress free for this mama! Thank you Urban air for delivering a great birthday for my little guy, it’s one for the books!

Loved it! Great place for kids and the entire family. Price is affordable, the staff was kid friendly, and the place is very clean.We went for a kids birthday party, which was well staffed & all kids, plus the parents had a blast.

Plenty of stuff to do. Lots of space. Kids love it. Employees needed a little more motivation to do their job.

This place has fun for both kids and adults. Not your usual trampoline park or bouncy house. Clean and new

Grandsons 10th birthday party was a blast for the kids. Lots of things to jump or climb on, ballpit to get lost in, and plenty of pizza!Our hostess handled everything like a pro.

Staff is super friendly and helpful.Managers are nice and are at the front when needed.Price is fair for the activities that they offerMy kids love the Sky Rider and Virtual Reality! Its a great bonus to have.This location has their own cafe which makes it great for hanging out and having lunch/dinner with our family.Will definitely be back!

It was good i learned how to do a back flip less then like five minutes and there drinks and good just to much money

I came to this place about 3 months ago and had a great experience, even wrote a review about the manager Brie being very helpful and sweet. But i visit this location again last weekend and it was horrible. Food was undercooked, staff were busy talking among each other than willing to help guest. I asked to speak with a manager (even asked for Brie since she helped me last time) and the girl at the front walked to the office and came back out just to tell me “the owners are busy”. You guys seriously need better staff and training.

Fun for kids and adults aswell they are drinks and snacks you can even celebrate birthdays there

I gave a two-star for the food. There were only teens that worked their with terrible customer service skills. We ordered chicken strips and they were still cold. Fries were terrible had a stale taste. With too much salt. Other than that we had a good packages are a litgle expensive, not for your casual time out, more special occasions. I highly reccomend you eat before going and bring your own water.

First time we visit. The kids truly had a great time. However, there were some hiccups. First, Some of the equipment on the ropes course must be defective since some times it worked fine and others my kid kept getting stuck. Second, I had to ask for help 3 times before anyone cared to come out and get her out of the ropes course in one instance were the rope would not move. Third, I ordered fries at a time when they were not busy. It took them 30 minutes to prep them!! Fourth, staff were hanging out with friends, blocking play areas so the kids could not use them at all!! In fact, the friends were had drinks while in the ball pit. Not sanitary at all. Last, I did not see a single mature adult supervising the very young staff they have. I believe most of the problems stem out of this. Although my kids loved it, from my perspective and based on the amount of money I paid, this place has a lot of room for improvement.

Overall was a great experience, all the kids got to have a ton of fun no matter the age. The staff was really kind and helpful. Downside was I waited a long time for my food. After 45 minutes I asked and it turned out the staff had given my food to someone else.

Its a fine place to hang out on a lazy Sunday morning thats not so lazy at all. Even though Im considered being an adult it was fun for me joining my kids on the Wipeout, shy rider and trampolines. Two hours is more than enough for me!! Only reason I dont give five stars is because the staff seems rather unmotivated, but, then again, being a lazy Sunday morning...

Good food cool people and the best part to me is the vr game zombyte this is a must for all ages

Great for adults and kiddos. Tons of different activities. The trampolines were fun especially dodgeball, foam pit, and basketball dunking!

What a fun time! We had a blast and burned a lot of energy out in 4 hours at this really cool indoor park. I especially loved how the rulesl were enforced by staff so that kids dont get hurt. Theres nothing else like this in Austin for kids. I purchased the adult pass for only 4.95, a steal considering I played almost as much as my kids did. I love that they encourage parents to play with their children and have courses that challenge adults, too.

Just went in today on Sunday about an hour and a half til they closed, I bought the ultimate pass for my child and by like 7:20-7:30 they already closed the ropes course and skyline. My child didnt get to try it yet. Then the wall climbing area looked closed, but then we came by it again and there was a child allowed to climb so my child went to go try, but the worker told him they were closed. It occurred to me that those were her friends that she let in. It would have been nice to know that certain areas would be closing early like when they made the announcement the cafe was closing. I paid like everyone else.

The facility seems quite clean, the climbing adventure area is safe for both adults and kids. Love the climbing area and has big open space. I recently celebrated our nephew birthday party. Seeing all the kids who came for the party, they couldnt stop running around! So much to play with! They had rope course, wall climbing, sky rider. Even for adults we enjoyed playing laser tag and virtual reality. Perfect for kids of all ages, and a great place to host birthday parties.

Great place for family fun...even when your TEENAGER starts to doubt your coolness! This spot kept us busy 5 full hours. Nothing like a place we ALL can play! Thanks UA

So Much to do my kids love this place!I also got to meet farrah abraham she was so nice and pretty in person

There really is something for everyone in the family here. From 2 to 82, there are playgrounds or climbing walls. They have bowling, Lazer Tag and of course, plenty of trampolines. The food prices arent too bad either. If you dont like crowds, just come early.

Brought the kids to play. Was well worth the money. They have so much for them to do, it is more than just trampolines. A rope course, zip line, climbing walls, Ninja Warrior course, dodge ball, bowling, laser tag and playground. We will definitely be back! If you had a yearly pass it would be even better!

Way to much fun . I could stay there all day

I took my kids and they helped us get a Groupon for the platinum tickets. The lines where short unlike another Urban air we went to before. The pizza wasnt to good though nasty for tbe price but we ate it anyways. We had an excellent time and the staff where very friendly.

One of the children that work there was asleep at the VR game, it took 20mins to get nachos, I asked another child that works there were the restrooms were and I apparently bothered her, as her attuide suggested. I dont know what is going g on in the back area of the concession stand , I can insure you it is not sanitary. The place is fun and the kids had a blast, I saw all the dangers waiting to happen. I absolutely would not allow them to ride the zipline.

Best spot for kids

It’s one of the best indoor parks out there. It’s was a long drive from my house but totally worth it. Great for celebrating kids birthday parties. The employees are very friendly and nice. We adults had a great time as well.They have virtual reality which was super fun.Must check out!!

Fun for the kids. Horrible process/service ordering food.

Probably one of our favorite trampoline places! We have tried several and this one is full of options along with trampolines and food too! My boys enjoyed all the activities and the harness wall climbing station was their favorite! They have great prices ans even offer a geoupon discount for your kids or the whole family! We will def be back!

Super cool place but so many ridiculous rules kids can’t throw balls in ball pit? What do you expect kids to do it’s not like they are throwing them at each other? Kids can’t build things with the blocks why they aren’t hurting anyone? And they will clean them up so what’s with that? This place has potential if the staff was better trained to work with kids.

Great place for birthdays, its definitely crowded.

Today was my first day here and I have to say Ive never done a single review on anything but this place is absolutely amazing and I couldnt believe how it brought the child out of me , and to see my kiddos have the time of their life with their enjoyment of amazing pizza!!! Woooweee Ill be back more every weekend , the management was such a delight and so kind to meet our every need and if they treat everyone like they treated us then I will always be back!! THANKS FOR THE AMAZING TIME!!

Best indoor park my family has been to! This one has it ALL! Laser tag, rock walls, virtual reality, obstacle course, trampolines, bowling, and elaborate playscape. The zip line was a hit! There were very attentive staff throughout the whole park to make sure our kids were having a blast and safe! The party rooms are great. BONUS: on Tuesdays they offer 50% off to anyone wearing an Urban Air t-shirt

Really nice atmosphere. The employees are really helpful especially the manager Courtney. Well definitely be back.

AMAZING facilities- there’s so much to do for kids of pretty much all ages. However, they are SO understaffed. Definitely need to hire more employees for such a big place with tons of kids.

Great place for kids unexpectedly I had fun too

The place is good. The other visitors...eh..

There is a lot of stuff to do Im young a d I went their but my friends mom wasted 200 dollars for 4 hours but their is a lit of stuff to do d I really love it mostly the zip line Im going back on sunday next week I cant wait

My wife was walking out Sunday evening and a employee was staring so my wife of course did she need something and the employee started to act inappropriately in front of other employees and customers. The entire time i was at that park that same employee kept looking at me and my family which made us feel uncomfortable which is why we left. We believe her name was shae or something similar to that.

SOUTH LOCATION OFF Pleasant Valley ....IM SO DISAPPOINTED IN THIS PLACE managers treating the employees very disrespectful just cause there kids and I have seen it so many times and no one there that was in charge yesterday 1/31/20 should be in charge I see all this reviews saying staff is lazy and rude well it all starts with management I don’t understand why managers think they can curse at there employees I will definitely be reporting this place no one should be treated this way and I’m pretty sure when parents find out how there kids are being treated they will not like it either HOPEFULLY OWNER CONTACTS ME AND IF THEY KNOW HOW THERE BUSINESS IS BEING RUN THEN SHAME ON THEM ALSO .

My family and I come here all the time and it was always a nice experience until today, Im sad to say that we wont be back... A staff member was actually scratching his junk in front of us then we told the manager who completely called us liers. The staff was rude and dropped our food then proceeded to say that we were just being difficult...

Love this place. Its awesome for the kids!!! There is so much to do and the staff is really friendly.

The Austin location lacks proper management and is run by teenagers.The issues I had today:- staff sitting in the lanes of the warrior course having social time- kids sitting in the warrior course on their phones blocking others from playing- kids drinking fountain drinks in the warrior course- rope course not managed properly and children getting stuck- bathrooms dirty- tables dirty

Great place to bring your kids/grandkids! Friendly staff. Clean. Lots to do, something for everyone! Pizza is good, too!!!

I visited the North location, that is how I found out about the South location. Great place for kids to have fun with some many alternatives and they bake the pizzas onsite. The star missing is for cleaning. This area needs improvement (tables area as well as restrooms.)

Was a horrible experience we had to leave with 2 small children crying apparently they only cater to parties

Went for the first time, and had tons of fun. I have a 5 and 2 year old and they were all over the place. Even though they are little there is still lots to do, I cant wait till my son is a few inches taller so we can do the bigger obstacles.

Tons of fun for the kids but not even close to enough parent seating (all the tables by the bowling were reserved for parties that never happened in the 5 hours we were there and sat mostly vacant) and the line for the concessions took forever! They need to hire more staff.

Tons of things to do, clean facility, though a little pricey. If you are jumping they require you to use there reusable socks $2.50 per pair.

Great deals awesome staff N fun for the children

My girls really have fun here, I love it!!!

I want to like this place so much. The facility is incredible and the kids love it. The operations are egregious. They never have enough people there so food takes forever. The staff are rude and un-trained and honestly just don’t want to be there. It is clean and there is lots to do though. I guess ultimately we will probably go back but this could really be a cash ceo if they got the right team in there.

Overpriced and over ratedTheres was a package we werent told about that wouldve saved us a lot of moneyThe staff is unprofessional and have rules that dont make sense for kids.Wouldnt recommend to anyone that wants their children to really have fun.

Great place to bring the kids to jump amd play. But the service in the snack bar sucks, these kids need more training on customer service.

Kids loved it. Wearing them out. Customer service is great, thanks Bree, youre awesome!