Really fun place for the kids to play and burn some energy. I was impressed with how clean it was at this visit. Theyve stepped their game up!

Great outtng for your energetic kids when its raining or simply too hot to go outside. Lots of fun jumping and bouncing tramps including a really cool sky ride that is suspended from the ceiling. Roughly $15 for a two hour session, so pretty reasonable as well.

Very elaborate, adventurous & exciting play apparatus for kids! .... my daughter & her friends thoroughly enjoyed , and didnt want to leave. Very helpful staff.

Be very careful signing up for a membership. I completed my 12 month contract but they extended it 3 months without my permission. They have refused to refund me and are going to charge me again! Even though I stated repeatedly they did not have my permission and provided no proof in the membership agreement they were allowed to extend my contract. I have emailed several times now and get the same canned response that does not acknowledge my request nor showing them their own membership agreement.

My daughter & her friends love it there! Last time we was there a few things were down but they still had a blast!!

I took my siblings here and they had a ball! This place is great to host birthday parties. You can get your wristband and let the kids go crazy. There is an indoor zip line that comes with the the unlimited package. I think the kids went in it about 20 times. Their concession stand has reasonably priced food. Since you can’t bring in outside food or drinks you have to buy something from the concession stand (if you’re not in a birthday party). They have healthy choices like hummus, but that is the only option I remember off the top of my head. Always check their website before you go. They have discounts during the week which are good bargains. If you need your kid to burn off some energy and have tons of fun, this is the place to go.

A super awesome fun place, could be a lot cleaner.There was multiple things of trash like cups, lids straw etc... in the upper parts of the place scape, other than that everything was fun! You have to buy special socks, and a locker to ensure your belongings are set. That’s a minor inconvenience but all in all loved the ball pit and trampolines.

Highly recommend a membership - pays itself off in a matter of visits per month. The kiddos love this place. Its got everything you need in an indoor air conditioned jump park.

My son loves this place! Great way to burn off energy. Fun. Friendly, energetic staff that engages with the kids.

Great fun for the whole family. The have something for everyone. Its hard that to keep track of the little ones so grab a beer post up by the front so they cant sneak out.

Tons of fun stuff for the kiddos to do. I’d recommend this for kids ages 5-12. I brought an 8 and 15 year old, the 8 year old had a blast but the 15 year old lost interest quicker. If your kiddo is afraid of heights I wouldn’t recommend getting the ultimate pass, I was super excited to watch the 8 year old do the zipline but he wasn’t into it!We got there right when they opened on a Monday. It got busy pretty quick but it wasn’t overwhelming. I can imagine on a weekend it’s too much and under staffed so I personally would avoid that.They have various greasy food options that the kids are sure to love.Overall very clean and fun!

This place deserves 5 stars. Most of the negative reviews were for other parks. I have been to several different locations and this is the best. There was no time limit and this location has it all. The obstacles are awesome, so if thats what your kid is into they will love it. They have a freakin zip line, sky walk, rock wall etc...They also have a full kitchen serving hot food. There are too many things to list. As far as trampolines there is a dodge ball area, free jump, slam dunk, a pro area for high jumps, and jumping into an airbag. I didnt have a problem here, my son became scared at the top and the staff was very helpful.

Quana has a exceptional staff here at urban air but Jacob was out of this world with customer service!! He interacted with my kids so well! The kids even had some differencs but Jacob handled it with compassion and patience. He made ALL the kids feel good about themselfs while having a great time! Way to Go Jacob you made our visit special. (No one knows this but the kids dads arent present in there lives at this time. Thank you for making this fathers day special and fun for my babies!

Horribly managed and organized. We sat down at a bench table that was available and unmarked. I sat there while the family ran around, playing, doing their thing. About 40 minutes later I was approached by an employee, telling me that this table was only reserved for parties and that I would need to move. I informed him that there was no sign on the table stating that the table was reserved for parties, either in general or for a specific party. He replied that it was. I told him that there was not another free table for us to move to, but he insisted that I get up anyway. Needless to say I was angry but I didnt take it out on him, as I believe that he was just doing his job. It wasnt clear if he was a manager and he didnt answer when I asked. So I packed up all of our stuff and somehow lugged it around on search for a new place for us to sit. Nothing. After standing around with a lot of stuff hanging off of me, a table opened up in the snack area. I didnt want to take that one, because I felt that it should be used by people who were eating. However by this time I was feeling the weight of our gear so I took it anyway. I then went on a search for a manager but none could be found. I kept hearing Im not a manager.So I was forced to give up on the idea of talking with someone about the situation. Thats when I decided to write this review. If you go here be prepared for this kind of bs. We wont be back.

Don’t play the game machines. We were at birthday party and my daughter wanted to play the key machine. She got close to winning on the $11 I gave her to stick in it. I thought I’d try. I put in another $5 and unlocked the beats music headphones twice. I had three witnesses standing there watching. Management was contacted and said they don’t own machine. Told me they would contact owner of machine. Never heard from anyone. I called number on machine and only get voicemail. Called manager (Terry) and he said again he would get in touch with owner. Then called back 10 minutes later and said I had to call machine owner. I’ve left three messages and nothing. A complete rip off. Like a rolling carnival. SAVE YOUR MONEY AND SPEND IT SOMEWHERE ELSE. The sign on the machine says it’s owned by Bar Partners and they won’t return calls

My family came to visit from Denison, Tx and we thought this would be a great place for all the kids. We chose 4p-6p slot. They started shutting down attractions at 5:30 and announce overhead for everyone to take last couple jumps before closing. Spoke to management about closing early. Her excuse was that she had staffing issues so had to close early. Well ok, I paid full price and Urban Air staffing issues were not my problem. Then She proceeded to tell me because of Covid they are still figuring thing out which is still irrelivant to closing down early when we paid $200 for 8 kids for what was suppose to be 2 hours of play. I suggested that if the attractions were going to close early when scheduled time slot is last to closing time, then prices should be discounted fofr this time slot!!!!

We went here for the summer holiday early bird special and when I got back, I bought their summer pass. Definitely a place you can have kids practice their trampoline jumps and landings in addition to rock climbing (not very high but 4 different styles to choose from, and saw 4-7 year olds attempt it too), obstacle courses (one with a big 3 feet deep ball pit) and zip line.Yes, it’s not huge like an amusement park but kids can easily burn 3-4 hours here. The staff is very helpful and encouraging towards little kiddos.My one gripe is pizza slices are too tiny and for $3, there is not much on the menu board—hope the management is reading and better uses its big food court area. But that won’t take the fun or stars off this place!

Decent price for two hours of play would highly recommend

We have been to multiple urban airs. Usually they are very clean very well maintained and very well staffed. Unfortunately this one is not. Open exposed cement in the play area which I reported to very low interest. I saw 3 staff members who seemed more interested in talking to each other instead of actually watching for safety or controlling ninja course flow. Example: in the location where kids jump into a pit kids were jumping to the side and nearly hitting each other. A employee walked by. I asked if he worked there. He removed his ear buds (yes...had ear buds in both ears walking around). I asked if he was enforcing rules...he said he had a lot to watch. After he corrected the kids he went down to talk to another employee for at least 10 minutes. Ie they were so busy they had to stand together and talk. I watch my kids but most parents do not which makes it unsafe and less fun. And smelled...where is the airflow?Management needs to create a better environment and hold their employees accountable.

The place is a good size. I would not recommend for kids are younger than 5 just because you might not get the most out of your bucks. The rider thing looks so much fun. I would ride it over and over if I were a kid. Kids were having so much fun in the warriors pit. I can see how kids might get hurts if not being careful. The tub area is kind of hiden in the back, but its a good size. Also, its my first time to see a place has very fresh celery carrots sticks with hummus. While it offers other normal junk finger food, its nice to have the healthy option.Yes, you have to buy socks from them.I will definitely bring my kids back again.

Celebrated our daughters 12th bday here!! We all had a blast!!

Very helpful, and welcoming staff. Some court monitors Camilla and Kayla jumped in the foam pit to help me find my phone. Will be back soon for kids birthday party

First time to bring kiddos and it was pretty awesome. Kids had a blast, food was good, and they handled the party we were there for very well. If I had a criticism or idea it would be to add some security at the door for parents and kids. There was nobody watching front door in or out. Even Chuck E. Cheese will blacklight-stamp kid and parent to check before letting little ones leave with an adult. Would have expected something similar, but nothing.

This place is fun for kids of any age lots to do only thing will be that their should be a safer way to keep kids safe like stamping the kid with parents also basically anyone can walk in without paying because noone is even watching . Plus I saw a few parents w kids that had no wristband or no non slips socks even a few kids on the playground w shoes. But other then that I would consider this place fun for kids even parents

Great place for the kids!! Huge location. Large caged climbing maze. Large jumping trampoline area. Fighting plank foam pit. Fitness obstacle course with a ball pit 3ft deep! Fun slides. Kids of various ages. I assume birthday parties here are great. We came on opening day and had a blast!! We will be coming back.

Lots of fun play options. The monthly membership is amazing, the snack ticket they get at every visit makes it a great after school activity.

We attend a birthday party on a weekend, we understand it is always going to be quite a traffic in places like this. But there were not enough staff to control the flow of each activity and of course most kids do not read the signs or even care. This was the first time we had visited this location. Unfortunately as soon as we left the birthday party my kids stated they were not interested in coming back at all. I’m sorry we didn’t have a good experience

The place offers alot of activities for kids. Lot of space. The place lacks supervision and qualified staff. The place needs to partition areas for babies, kids and teenagers. Too many times you have teenagers jumping around and running into kids on the same area .This is an formula for accidents and possible tragedies. No manager on floor. No staff to safe guard and protect against collisions and injuries. Place has a good concept but poorly ran and if you are not watching after your family. Tragedy is just waiting to happen which could open place up.for lawsuits and more. No one to check kids and family out. You could walk out with someone else kids because they are safe guards or protection against it. Not comfortable taking my kid their unless they are safety upgrades and more qualified staff in floor to safe guard and protect.

Amazing place! The staff was so friendly and played with my kids the whole time and were constantly cleaning. I definitely recommend for kids of all ages.

I would like to compliment aydon on his amazing help through out all the courses. He was quick to help us out, and was a very sweet worker. And his excited personality made me want to come back again. He made me feel like I could trust the workers with any problems I had wall there. And made the experience over all better! Thank you.

Our daughter loved running around and having fun

I was concerned about my child being too small to enjoy it, he is 3. But he had so much fun it really is a place you can take kids of all ages!

Is a great place for birthday parties. Plenty of workers to keep all kids safe.

Great place to let kids get out energy. Lots to do and good for a bday party. Very friendly party hostess.

Gave this a mixed ratings, because while my daughter loves the place, it’s very uncomfortable for those that aren’t playing. There’s a small section with tables and chairs, and while they’re very uncomfortable, they’re as good as it gets. If those are full, and on the weekend they usually are, your only option are benches, if you can find them. Most tables with benches are reserved for parties.It’s just a poor experience for adults, especially given how expensive it is.But my eight year old does love it.

Specifically Noah and Kaitlyn are who made my experience great. They provided amazing service and offered help at all times. They both deserve a massive raise!

A good place for children at least 5 years of age, younger than that they will have a hard time keeping up. Even without jumping or getting in the playscape with my children, I left this place feeling grimy. This place needed a good cleaning, which was apparent with the “clear balls.” You could literally see the dirt/mud on them.While my kids were jumping, the attendant was talking on his phone. He was a teenager, which is no excuse. I’ve been to other businesses where they had responsible and well trained teenagers monitor an area involving children. Either they were short staffed or this was normal practices for attendants to monitor more than one station at a time and to do it carelessly.The food was nothing spectacular but got the job done. We ordered the cheese pizza, it wasn’t bad, but it wasn’t great. One person working the register on a busy Friday night, so you could imagine how long the line was.Honestly, I wouldn’t go back until they cleaned the place. The bathrooms actually weren’t bad at all. Also, I wouldn’t go back until my girls are at least 10 and 7 years old, I feel like that’s a good minimum age for this place to be going off by themselves.

A bit pricey but kiddos enjoy it....good place for a party as the kidds go wild and run around for 2 hrs

The kids loved it. The adults found the combination of 1. excessively loud rock music with screaming, out-of-control children headache producing. 2. Seating for adults was very, very uncomfortable - considering how long (3hrs) we had to stay here for the children it was really bad. 3. The place was not as clean as it could have been.On the positive side, the staff was very good.

We attended a Birthday Party at Urban Air! Kids had a blast but my wife and I thought they could have better directions or staff members explaining how the process worked. We sat in line for 10 mins or so... after realizing we didn’t have to wait in line because we were their for birthday party. After all, kids had a blast and that’s all that matters!

I booked this for my sons bday party. He had fun but the party rooms where booked up so we reserved a table with a shared party host. No problem. All they have to do is put out 10 plates and hats and bring out 4 pizzas. We served the pizza. While my son was opening presents I was asked if I could settle my bill...um we still have 35 mins here. So I missed him opening presents and went to settle the bill then the lady proceeds to tell me they usual tip on my bill should be 60 to 80 dollars!! I used to wait tables, bartend and cater parties. I tip well but you just messed up telling me how much to tip before you even present me with my bill. Im not tripping 20 percent for someone to carry pizza to a table and put plate on the table. All the trash was picked up as we went because thats how we do things. Very unprofessional!!!! Its not like the 20 percent was food purchase. I purchased 4 pizzas and it came with 1 bottle of water for each kid. I dont tip someone on Mon service items like admission

My son loved Urban Air and we will definitely go back. BUT..... I’m giving it a 3 stars because when I had my sons birthday party we got a suite and we felt rush getting out of there. I really didn’t enjoy his party maybe he did, but as a parents you want to enjoy it and have fun as well. Our party ended at 6:00 more like we had to get out at 6 because they had another party right after, his party was from 4-6 so little time in a private suite that cost us a lot of money$$$. My son wanted to keep playing and we stayed but got out of our suite and as we were down stairs it was 7:30 and our suite was empty, lights were off nobody was there. So I don’t understand how we couldn’t stay in our private room that we payed a lot of money! We left at 8:00 and that room was still dark and nobody was in it. It’s fun to go but for a party I don’t recommend it, seriously go somewhere else!! That day was so rush for me and everyone that still wanted to stay and enjoy the day. Also the young girl that was helping us had dressed up so unprofessional I mean she had some very short shorts with a long shirt did not look good at all, I know we are in a place to Jump but if you are working I would think they would wear different type of short or maybe jeans or something. It sucks that I spend so much money on his birthday that we were rushed out of! this was in the cedar park location. TOO MUCH MONEY FOR HIS PARTY!!$$$

Great spot. Folks... Go in and ask questions. Ask if everything is working. Look at prices of items. Check out seating areas and private rooms. If ur picky bout restrooms, check the place before u go. Understand LOTS of kids there, only so many employees. And SOME parents wont be watching their kids. Newsflash... this isnt urban airs fault. Folks messy kids in restrooms, no respect, is no fault of urban air. How many times can u check restrooms to ensure cleanliness. Be reasonable. Great place. Clean fun. Pvt rooms. Mostly teens and young adults work there so u expect a level of childlike responsibilities... all in all... today is my 3rd time going. However I pack my own snacks ;)

Urban air is so so so fun! Me and my friends LOVE this place. Every sleepover means Urban Air. We especially like the thing where you jump on the trampoline and hop onto the wall. We also love the zipline bc its just so fun! 100/10 would recommend :)

Limited access for basic price when half the place is geared to under 7....and the other attraction with the airbag is closed. Need to come with coupon and deep pockets. Other places nearby with better ammenties and service.Response to owner.... thats what the deep pockets part was referring to. Thank you for your quick response.

Urban air was super fun. Noah and Kaitlyn were super helpful and nice. They definitely deserve a raise because they are helpful, Nice, and funny

Great fun. Staff is very customer service oriented and its very clean.

The service was great. My kids had a blast. I know where are going in the summer when its to hot to go swimming.

Of course trampoline places will be rowdy but this place was completely unstaffed which puts children at a higher risk of injury. No organization at all. Paid the ultimate fee for some features to be closed. I’d recommend Altitude over Urban Air.

Kids love it, and they never get tired it seems like. Even after coming here they still can’t get enough play time. Urban air helps burn maybe 25% of my sons daily energy. That alone speaks bundles of this place. Plus the membership is not that bad of price.

Had a birthday party for my kid in June. This place had good staff members but its really small compared to other urban air locations.

My children love the Parents night out. Well worth the cost.

Horrible experience!!! Complete CHAOS. No staff at the attractions. The ninja course was more of a jungle gym. So many kids at once. Throwing balls out of the area. A kid got hurt in the freestyle jump area and no staff to attend to his injury. No order whatsoever. WILL NOT BE BACK!

Its a fun place to go have fun with the kids

Clean, and relatively safe. I like that there was a tv area where I could sit with my baby. We order pizza, and a slushie. The pizza is really good and they also offer alcohol, which might be fun for some people. If you drink you cannot play but you can sit and watch tv.. they had games and Disney on. I sat in a massage chair which could arguably be the best 5 bucks I have spent in a long time for 15 minutes of massage.My 3 year old had a blast jumping and going down the slides.Cant wait to go back!

I love the zipline love everything I like the Rock wall it good food Yummy dipin dots YUM everything is funn and yummy here and theres a placefor parkour I made it to the other side on oneparkour an a example like the zipline is for the Deluxe. And if U have a golden rist band U can go in everything

Great great place to bring kids to have fun. There’s something to do for kids of all ages from trampolines to zip lines and rock wall climbing.

My kids love this place. The people who work there could clean a bit more.. But it fun and everyone is nice.

Ne and my friend ate cheese there it was a cheesy joke lol. Get it cuz we are cheese. And cheese is funny. OKAY THEN FINE!

This place is every childs (both young and old) dream! Be prepared that it is very noisy when its packed. Today was Saturday and there were kiddos wall to wall but everyone seemed to do everything they wanted. The only downfall that we noticed today was there really wasnt enough seating for those of us who werent playing on any of the apparatuses. Other than that, its a great time to be had by all.

Hey this is for the owner to read i have spoken to you before because I have been there since it open when no one was there I just waned to let you know is awesome with the correct people working there THE ONLY GOOD MANAGER IS QUANA I HAVE REFER PEOPLE THERE AND DONE ALL MY BDAYS THERE BUT HONESLY WHEN SHE IS NOT THERE I DONT WANT TO I WENT LAST WEEKEND TRY TO ASK FOR HER THEY WERE RUDE SHE WAS OFF I AM TRYING TO BOOK ANOTHER ONE AND I CANT GET A HOLD OF HER BECAUSE THEY KEEP BEING RUDE WHEN I CALL YES THIS PLACE IS AWESOME LIKE THE OWNER BUT WE NEED BETTER CUSTOMER SERVICE.I will only literally only book with QUANA.

First time visiting this place. Host was awesome. Very kid friendly place as well for adults. Establishment was clean, restrooms were a bit dirty, needed more attention in that aspect. Overall good first experience.

Great pizza and food. Kid safe and fun for all age kids.

Birthday parties are the best here! My son had a blast :-)

A good place to have fun at a lil bit expensive

We were here in April for a party. It was very nice. Today is completely the opposite. Many features broken . The help is not at all here to work. Multiples of them hanging out on phones in the bathroom. Riding drink carts around the main floor. Throwing themselves and being pushed into the kids areas and the kids can’t play because they stay in those areas for up to 13 min. Bathrooms are horrible with paper all over. Urine all over. Paper towel dispenser not working. No one supervising the areas and parents letting their kids break every rule without one person to say anything because the 30 people working here are to busy playing and carrying on.Food and drinks spilled all over all sat as they walk through it and not even clean up. Kids walking through that in socks. People (adults) on the trampolines in bare feet an no one says anything.. the help spent more time playing on the attractions and drinking icees than many of the kids.Believe me there is much mire. I’m sure you will get the message.

A fun place to have fun for the whole family. Love the mini zipline ride.

Just saying it is better than jump street it has more than that place

No data privacy policy, they ask guests to enter all personal information online with no assurance of data privacy. Kids personal information is at risk with this given approach.Understand they need parents consent but why online with no expiration date. All information should be deleted EOD and should be informed to Host for deletion. Manual paper based consent is best approach too.

I would suggest this place is more for children 4 and up, but they have a loooot of options and kids love it

Not busy at all. Everyone wore masks.

Family friendly and the staff was very nice. Good place for kids to enjoy themselves of all ages

Nice place. My granddaughter loves it here

This place is the best Urban Air I have been in it has a rope course like pinstack and I like the fact that it is not just a trampoline park and it has an awesome zipline, a ball pit for the warriors course and the high jump from Altitude Park (another trampoline park)

The manager Kate is amazing Very friendly and professional. The staff are super nice. Our first time here and definitely we will be back because it’s a great fun place for kids and my son loved it.

Great place to let the wild child run free!

The experience was good up until we saw a RAT! I would not advice nobody to bring their children to this particular location and I would advice management to get that taken care of ASAP️️ So glad we didn’t purchase food here . Overall staff was friendly.

Super fun for the kids . All ages love it. My 17 year old daughter 12 y/o Daughter and 9 year old son all could spend hours here jumping and playing. They dont get board. plenty of icees and candy and snacks for sale to help with that lol. Good AC. play area for smaller kiddos. Plenty of sitting areas tables, benches, massage chairs for parents to chill. Or join in and jump!!! Something fun to do and get moving. Second year in a Row we take my son for his birthday per his request. Reasonable prices. I recommend. 5 stars.

Was great and awesome employees but the sky scraper advertises to go all around the different centers inside and it just has a short ride around the front desk area

Great place for kids and family to have fun, celebrate birthdays party

Little pricey, but this place is pretty amazing. Adults can play too. So, if you want to throw down a 360 tomohawk jam on your kid, its possible.

Wow. Lots of fun. Good prices

So glad I had my granddaughter’s birthday here. The kids had a great time there was plenty of food and the staff was excellent especially our Host Shaden . She went made sure it was a great experience. Good job Shaden and Urban Air

My kids jump all day, probably driving the staff nuts ... I love it!!

This is a big place. Lots of different sections for trampolines and rides such as a climbing wall, zip line type ride and more. Fun place for birthdays. The con is that this place is expensive and you need to purchase special socks to jump. This place can also get packed, so watch kids running around everywhere. Its pretty dark in there, but appears to be clean. Theres enough staff too, although they arent always attentive.

Kids have a blast. And sleep so well after. Lol

I have visited this location twice in the last 2 months and have to say both times were great! The last time I was there with my 2 boys we were greeted by Mr. Terry at check in and he was very kind and courteous. I went with my friend and her daughter (which was her first time there) and she was super excited when she walked in and saw this place. We had a bit of a line behind us but Terry was very attentive and checked us in quickly. We used to visit jump street every month but this is the boys new favorite. They have dodgeball, trampolines, sky rider, playscape, ropes course, ninja warrior course, and multi rock walls. Also was very nice to relax in massage chair with a cold beer while the kids played. Highly recommend urban air cedar park!

Great fun, our daughter had a fab experience.

Great kids venue. Sooo much to do. Wonderful birthday party outing for kids. Great service.

First time here. Pretty disappointed. First thing I noticed was the very dirty floor. Not sanitary at all. Second thing, there’s no one monitoring the kids so they are running up and down the slides colliding with other kids. The two 12 year olds are having a good time but for $75 for two hours we could be at Six Flags. Would not recommend for any child under 4, looking at the floor, I can only imagine the last time the actual equipment was cleaned. Just my two cents.

Reminder to fix your hours online. showed up just now and you have new back to school hours and are closed.

Do not recommend taking your children here. Staff is clearly under the influence, they don’t follow 85% or their own enforced procedures, management is a joke, they seem to hire whom ever walks in the door. Every-time I come in, it’s dirty and smells like B.O. I had to make an account just to post this review, yeah, it’s that bad. My daughters party yesterday was horrible, my party person or host whatever was never there, and the pizzas taste like rotten tomatoes

{A } rating till we paid for two grandsons to play the virtual reality game at $5 each, stood there 10 minutes waiting to see a party of about 10 kids come up and were told we would have to wait, demanded money back.

Cool place for a young kids birthday party, very friendly staff

We are hear for a. Birthday party having a blast

My kids love it. Its a great next step for active kids.

Great way to great the kid Energy out.

Workers all mostly chill night is the best time to go

Good for kid parties. Really loud. Now you know.

The best place in town for the kids to have a good time