Overall pleasant movie experience although I dont feel this was a true representation of how this theater operates since there was only a handful of patrons there to see the movies. It was like a dress rehearsal for a future show. My girlfriend did like her watermelon flavored Icee but her nachos were flavor less (likely because they used cheddar cheese opposed to nacho cheese dip). We saw an IMAX movie TENET and I noticed there were no isle or seat markers so there was no assigned seating although I picked specific seats on Fandango. Theater was clean but it shouldve been after the time off. IMAX screen was huge but not a 3D IMAX. Overall, I wasnt WOWED but, Id recommend patronizing this theater.

Came here for the first time to see IT: Chapter 2 in IMAX. The screen is enormous and the sound is great. I recommend this theater because you can see a regular movie, even R-rated, at a real IMAX. This isn’t one of those LieMAX theaters. If just about every seat wasn’t torn, and if the bathrooms weren’t treacherous, I’d give it 5 stars.

The theater was clean but very seat was open meaning no social distancing. The staff was rude and the bar isn’t open and they don’t have hotdogs anymore. With theaters hurting as bad as they are I expected a wait for a hotdog and to be able to buy alcohol.

Paid a high amount to watch a film in their IMAX theatre but the projector that displayed the movie was obviously not meant for IMAX or not calibrated correctly. The entire movie was pixelated to the point where it was distracting the whole time.

Great experience! Recliner seating was comfortable. Even better yet, each row was situated as though it was a private row. A type of boxed in so to speak so you couldnt see anyone if front of you. Thats right, no heads blocking your view!!! No distractions!! My new favorite theater! Go, it will be yours too.

Great place to watch a two year old dinner

I dont usually come to this theater because Im a Regal goer. But I had a gift card so i decided to come here recently to see a new movie. They need to do some updates in the lobby, its very uninviting. Its not a bad theater just for the location I feel like it needs to be better. When everything else on the riverfront has such a standard of what it is and then the theater looks old from the inside it doesnt really fit in.

The seating was comfortable and spacious with leather reclining seats. And assigned seating means you can look for show times that are less populous where you dont have to sit next to strangers. If Im going to pay a premium to go out though I would have liked more upscale food choices. There are hot dogs (which they were out of), pretzel bites, popcorn, nachos, and candy. Its like they went halfway to upscale with the seating and then waived their hands at it and said meh. Good enough

Overall a great movie night. Plenty of parking. Snack bar was fine. Theatre seats were comfortable. Good sound and great picture quality. Why not 5 stars? Well, the restrooms are not being maintained.

Nice theater, but I am not very fond of the popcorn. The dogs and nachos are great. The staff are very friendly and helpful. Nice addition to the Riverfront.

This is our favorite movie theater to go to. I appreciate the pleasant employees and that it is kept clean. The fact that it is an independently and locally owned theater is also something I like to support. Being located on the Riverfront, makes it easy to go out to eat either before or after the movie, too.

Nice seats, there is no staff monitoring misbehaving teenagers so be prepared for being disrespected.

My favorite movie theatre! They have reasonably sized AND priced concessions. It’s also easy to get good seats on the seat reserve system, even for popular movies.Will never go to a Regal cinema again unless I have to.

Really nice theater. Usually pretty clean, but they dont do the greatest job between movies on the really busy days. Use fandango or their website to purchase your tickets unless you want to wait in line at the concession. A few times they have been out of a few things, such as nachos and pretzel bites. Over all, Ive always been happy with my experience at Penn Cinema. And thier IMax is as good as any.

Pretty empty but super clean.

Incredible theater that is clean, reasonable concessions and an amazing IMAX. Seats recline and cup holders lift up for plenty of room. Alcohol is serve also.

Love Penn Cinema! Clean, convenient, competitively priced, and independently owned. Plus IMAX! This is our go-to theater.

Giving it 4* because it was a lovely area. Late birthday movie, staff was more concerned about their phones. Popcorn was over buttered after we asked for light butter and cold stone to boot. When asked for fresher popcorn we got the dumb look. Movie was great though.

Convenient to the eateries and dining and steps away from the River front; this theatre is cozy and features some films not shown everywhere, if you are a film buff. The staff is very courteous and ready to meet your needs. They are truly the ace in the place! A perfect location for a perfect dating event with your loved ones.

Great place to go for movies. Good amount of parking with good access. Concessions include alcohol and other beverages. The actual seats are chosen/assigned and can be reclined to be extra comfy. Bathrooms are squeaky clean as well for a quick trip.

Felt like things was back to normal then we walked out back to 2020

Comfortable seats, but theater is always dirty. Popcorn all over the seats and cup holders need to be cleaned out. The people next to me had to clean their own seat before sitting down. Christiana theater is way better, much cleaner.

Went to see special 30th Anniversary showing of Glory on Sunday July 20. Half-hour after the start time the film started rolling but at a point 30 minutes into the film. It was fixed fairly soon and started at the beginning with a nice clean print, then 20 minutes before the films end, the projector stopped as if it was on a timer for the end-time of the showing. Two dozen of us were pretty ticked but the manager made everything right. We were given refunds, a voucher for any other film we wanted to see, plus another ticket to the only other showing of Glory at that theater the following Wednesday night. I forget the managers name but kudos to him for handling the problem with professionalism and rare concern for the customers. Things go wrong and its all in how its handled that makes people think well of a business. this place is the best. Ill add that the theaters and the lobby and the restrooms are always clean and pleasant to visit. The popcorn is fresh and the concession/ticket staff are always polite and friendly. I appreciate that they have the commitment to hire the disabled and take their responsibility to their community to heart. I love having an independent movie theater a few minutes away from home and I will continue to support Penn Cinema Riverfront exclusively.

We went at a quiet time (7pm on a weekday), so we had to wait pretty long at the counter for service cause there was only one person working there. Enjoyed the movie with very comfy reclining chairs & plenty of leg room. Im old fashioned, I dont like the fact that you HAVE to reserve seats, but I understand thats me; we were only 2 of 4 people in the whole theater. Popcorn was cold, but tasted good. I wish someone could explain why a small bottle of plain water costs more than a large soda cause I cant. All in all a good experience. Its my favorite theater in this area.

First time being here, not too bad. Kiosk instead of people loses that person feel. Lobby is king of cold with very little seating for waiting movies.

The staff was excellent and offered suggested movies. I was pleased and satisfied with the movie that I saw.

Awesome imax experience! Worth seeing your favorite movie . Sound incredible, as well as visual. Theater is huge, seats are comfortable and lean back. Middle arm will raise ,so you can cuddle with your love♡ . Very clean , popcorn, snacks were great. We also love its on the waterfront. So, when your done ,feel free to walk around and enjoy some fresh air. Great place to take the kids, or a date night.. we will be back to see another favorite movie. .

We saw Star Wars: Rise of the Skywalker on the IMAX screen. Nice theater, clean and organized. Once they implement assigned seating and fully-reclining seats (like AMC who realizes that were no longer barbarians) itll be a top-notch theater.

It is a really nice place. Its really clean, the seats are very comfortable, and you have all around good time.

My husband and I like to go to the movies and then out to dinner at the riverfront resteraunts .. We really like this Cinema and its location The interior is so new and clean and you can purchase your tickets right inside the door at the kiosk .

Theater was so cold I wore my coat for the entire movie. Only one employee was kind and welcoming. Everyone else looked through us.

Expensive. There is only one theater that has IMAX, the rest are just normal theaters that are dirty and have poor seating. Nearly every theater in Delaware has recliner seats. But nope, not IMAX who has premium pricing! The lousy food is also a premium price.Its worth driving out of your way to go to a better theater.

Bathrooms are like the bathrooms at the newport walmart and i wish the seats reclined like the other redone theaters but otherwise its a good theater compared to how all theaters used to be

Always a great trip, pretty clean and and the customer service is chill. Very comfortable recliner seats, and reserved seating.

Great movie good pretzle bites. Excellent price

Got nothing bad to say about the place. Nice comfy recliners and theatre area was nicely spaced out and not crowded. Nothing really stood out. Just your average theatre

Clean, comfortable, great movie experience. I absolutely hated the ticket machines. I would rather talk to a person and get greeted. Those machines are confusing and impersonal.

The Movie was great. However the soda machine was broke and they didnt bother to tell you until after they sold you the cup. It was up and running by the end of the movie but still tell people before the purchase.

Please give attention to the house! At the 6:30 show on Friday I encountered the bathroom without toilet paper, sinks with empty soap dispensers, dingy floors. In the theatre, my seat functions were broken. I dont need a recliner, but when the seat is so high that my feet dont touch the floor, its a problem. Back still hurts. Penn Cinema, you can do better.

My wife and I had a rare night out with a babysitter, so we chose to see a movie. We chose the Wilmington Riverfront because we dont go there much, and all the amenities we wanted to hit up were in the area. Dinner was great, drinks were great.The movie was another matter altogether. I have a hearing loss. All movie theaters are required, under a federal law known as the Americans with Disabilities Act, to provide reasonable accommodation to individuals with disabilities. For ADA standards, most movie theaters offer a receiver that you can plug headphones into that amplifies the sound and lets you enjoy the movie a bit more. This is what I personally prefer as it really helps me understand the dialogue better.On this particular night, I asked for a receiver/headset, and somebody hustled into the back to find it. After a 10+ minute wait, he emerged to tell me the system was down right now and offered me a Doremi captioning unit. The way these work is they automatically connect to a system inside the particular theater youre in and broadcast captions on a small unit that you can prop up in front of you. I gladly took it into the theater, only to find out, as the movie began, that it did not work at all.To make matters worse, the movie was 1917, a movie where all of the actors (obviously) have British accents. That wouldnt be a big deal if I had either the headphones or the captioning system, but as it was, I could not understand somewhere around 90% of the dialogue of the movie.This is an egregious violation of ADA standards, and when I contacted management the next day to discuss my experience via Facebook, I was ignored. I followed up a day later, ignored again. It has now been 48 hours, and nobody has followed up with me.This is my only recourse. I have never, ever had a worse experience in a movie theater in my life. No employees so poorly trained, no management so devoid of caring about my experience. I will never, ever, as long as I live, attend a movie screened by Penn Cinema again.

Fantastic theater. I had a blast taking my girl to see a movie recently.The recliner seats are big, roomy and very comfortable. The food was good, but the wait was a bit long. All in all a very good theater.

Great customer service

Very clean and laid back. Definitely will be back with my children again!!

This was my first time to a movie theatre with a strong police presence. Not sure if thats a good thing or a bad thing. If this were GTA Id give it 5 stars, ya mean!

Its a good spot. The theaters have good room and great seats. I always enjoy going there with friends. My only drawback are the prices. If you dont like spending a lot of money seeing movies early in the day and using the Fandango service is the way to go. I long for the days when going to movies were affordable accross the line, but times have changed, so we have to make it work.

Clean and recliners are quite comfortable. The sound was perfect, not too loud and not too soft.

Best theater in the tri-state area. Your movie starts, on-time, with the trailers. Not a dozen other commercials. The only IMAX theater in Delaware and they also respect my time. Thats why they will continue to get my business.

My wife and teenage son suggested we go here because its a great theater...It was not a good experience! Getting the tickets and a popcorn was the first part of the unpleasantry. Guy took way too long to figure out how to get the order for for tickets correct. When he did get it right and asked am assistant for a small popcorn she literally just stood there... five feet away... staring at him... blinking in silence like if she took two steps backwards and opened the popcorn door it would break her! Dude steps around her and hands my wife the popcorn then the tickets. The young lady just stood there staring at him! We get to our seats and mine was broken and wouldnt recline. I sat in one of the empty seats that did work and it was comfortable. The final complaint was that in theater #6 there was a huge blemish at the bottom center that I had a hard time unseeing once I noticed it. Not worth the money friends! Go somewhere else.

It smelled like pee from the bathrooms all the way to theater 7, floor was dirty, trash was everywhere, bathrooms were disgusting. There wasnt soap in any sink. Each toilet was awful. The Staff obviously did not do a great job that day. They were just laughing and walking around acting like their doing their job. People go to the movies to relax and enjoy a clean and organized environment.

You have good movies and a friendly atmosphere I enjoyed myself

What a great place to serve a movie! Lots of free parking. Great comfortable lounge chairs. Friendly employees. Clean facility.

In my many years frequenting movie theaters and obviously restaurants I have never once been denied my request for a cup of water. This movie theater said it was there policy to not give cups of water out and as a result I will never come back. If I spend $30 on tickets, popcorn, and candy I think you can give me a cup of water like every other establishment in America does. I will not be coming back!

Each time Ive gone, has been a pleasant experience and will continue to go when available

Absolutely no integrity in this management. I went to see Endgame, after waiting in line for hours we all got to watch the people in the back of the line enter in through a door we were told wasnt going to be used. This lead to people who had showed up 5 min prior getting the best seats and people that spent hours of their life in line getting what was left. This was brought to managements attention and they told us there was nothing they could do. I will not be returning.

Movie was great. Loved refills on popcorn and soda

Cant think of anything wrong with this place. $5 Tuesdays

It’s a shame that this beautiful theater isn’t being cleaned properly. Soda machines are always low and filthy. All the grossness could easily be corrected by better management.

Enjoyed our outing. Place was busy on premiere night, as expected. Place was clean for the amount of traffic.

The facilities are nice, but there is no one checking the ages of people buying tickets. I was watching a rated R movie with two large groups (think five to ten) young teenagers/ pre-teens. They talked loudly the entire movie. Some people in the front complained and their staff came in twice. They did a little finger wagging and essentially nothing else. If my movie had been over earlier than midnight I wouldve asked for my money back. It was a waste of money and Ill never go to that theater again.Bottom line... the food was fine, the movie quality was fine, the staff was nice, but didnt enforce rules.

Consession took 20 minutes for just a bag of popcorn, only 3 people on cash register at 730pm on a saturday night and was super dirty. Bathrooms were atrocious with no TP, mess on the floor, and no hand soap. My feet stuck to the floor in the theater. Viewing experience was ok but get there SUPER early and might as well take your own snacks as the wait and prices arent worth it. Dissapointed at the lack of dedication and upkeep since Penn opened a few years ago. Cinemark is the way to go.

Took my husband here on fathers day to see shaft. Had to write this review just because the seats were amazing - big leather reclining seats. So relaxing after a long drive plus we just came from dinner so it was nice to lay back and enjoy a movie. I wish every theater had these seats!!!

The popcorn doesnt seem fresh to me but I love the seclusion of this theatre. Quiet and relaxed.

Awesome seats and surround sound. Very nice atmosphere.

Cold ,stale popcorn. Theaters with stadium style seating lots of steps and very dark floor lignting to get to seat. Bathrooms dirty without supplies. EEmoyees. So tv,

Trashy. Went for a 10:15 show and the amount of trash all over the theater was horrendous. From the front door all the way throughout the theater just trash. We had to move trash from our seats just to sit down. It was filthy and nasty. No one appears to care. This theater has gone way down hill.

The theater was so shivering cold throughout the movie it was painfull. The movie was great. The reclining seats were great. But the cold was excrutiating and destracting.

I live this theater. Very comfy reclining seats

The staff was extremely helpful. My son is in a wheelchair and we were assisted without asking. Very professional!

LOVE going to this theater. Their parking lot is small when you accidentally buy a ticket during a movies opening night. Everything else is good though. Have fun laughing at how creepy their video is before every film they show Penn Cinema (creepy child laughter).

Good place for movies and other get together with friends and family. Reasonable prices for food and other concessions. Had an amazing time there.

Nice relaxing recliner seats and a quality showing. We viewed Black and Blue it was a great movie and overall experience.

The kiosk screens need to be recalibrated. There was no one to take my 12:15 ticket and direct to my theater. Other than the movie,the recliner was really comfy.

Very good place to visit when you are looking for a new movie theater. I would recommend to family and friends to visit.

Nice place, very clean, just wish the seats backs tilted back more

Everything pretty much went wrong. The counters at the concession stand were covered in spills of soda and popcorn grease and the straws were all wet from sitting in a cup that had been spilled into. The popcorn itself was not good either, prepopped and having been sitting out, it was cold & stale. We bought the tickets through Fandango and their kiosk could not find them with either the confirmation number or the card used and we waited around for a manager who kept running away to figure out what todo. The theater was not clean smelling and the lights went on part way through the movie and stayed on for about 45 mins. Over all it was gross and I dont see us returning.

Loved the cinema, the screens were nice and the actual theatre itself was clean but the front entrance area felt dirty/sticky and the staff were kind of unprofessional. They were polite, but just didnt make you feel welcomed there. Still overall a decent experience, went here since they were the only theatre in the area playing ant man and the wasp. Good movie selection. Rest rooms were clean.

Good theater, good food options (although over priced like all theater food. Not _super_secure, and as a wheelchair user, they do not have great handicapped parking, and what they have is not enforced.

Good seat selection. Surprisingly nice theater.

Horrible customer service, the Lady who took my order was touching her hair at the same time she was serving food, and had an attitude when asking what else, didnt even looking at me when I was ordering so I wasnt sure if she was listening or not.The place was very messy everywhere.

Nice theater. Jordan the bartender was very friendly and helpful.

Waited in line for 2 hours and the manager left his friends and a bunch of people in the back door. When we finally got to enter the theatre, though we were at the front of the line, almost all of the best seats were takin. Everybody working here acknowledged it and said there is nothing we can do. Why are there security guards? Why did I wait in line so long? Why did I drive 90 minutes to come to this theater?Never again.

Reeks of urine and coconut oil...staff is incapable of comprehending simple orders such as two medium sodas a medium popcorn they look at you as if you just recited the opening passages of Beowulf in Northumbrian English. The really cool thing is that you can hear other movies playing through the walls, I guess all that is better than taking in the sights and sounds of the diverse neighborhood that this place sadly finds itself in.

Every chair is a recliner. There are small walls between rows so you can’t be bothered by anyone texting in the row in front of you. Every row has extra room in front of extended recliners, so that you can still easily walk down the aisle. Because the seating and aisles are so spacious, this is a great theatre for anyone who experiences mild mobility issues. There is craft beer sold in the lobby.

Wife and I watched Alita: Battle Angel (IMAX 3D). Awesome viewing experience. Seats were comfortable and reclined slightly. Super loud sound which my not be good if you have sensitive ears. Loved it.

Dont go when you are tired. The seats are so co,for table you will miss the movie.

Great imax in 3d. Rumbling speakers shake the seats!

Weve been here in the past and enjoyed our visit. Unfortunately our visit there on mothers day was awful. Every bathroom was filthy. Toilets clogged with feces and toilet paper. When I finally found an open toilet there was no toilet paper. My husband said mens bathroom was just as bad. Also we bought our tickets online and had to get seats in second row because everything 3rd row and back was unavailable. But most of the theater was empty the whole time. Why have reserved seating thats open but unavailable??

Great local theater. Imax screen is great, other theaters in the complex are good. Beer is available.

Concession stand staff and the ticket taker couldve been a little more friendly to make the experience worth while. I get this alot at this theater every time I go. It would be nice to see smiling faces and someone to say thank you and enjoy the movie.

Saw Star Wars there. Great sound and special effects.

Nice seats, but its always cold.

A visit to write home about. Super accommodative staff. Excellent experience.

Maybe my 10th trip to this theater and I couldnt be more pleased with the exceptional customer service and experience. Family movie night great seating, very clean and the staff on hand were the most professional and helpful group of people I have encountered in a while. I will definitely keep coming back.

Place is clean, friendly staff, very comfortable seats.

A very well managed local movie theater. Their Movie on Tap programs are phenomenal.

The IMAX and theaters themselves are very nice, but the concession staff are brainless and not very friendly. I ask about using my Penn Perks card every movie I see there... and I get a blank stare. Sheesh. Also, the consesion area is aways a mess. How hard is it to keep some counter cleaning wipes handy? Popcorn is oversalted. I think they did remove the self serve melted butter (soybean oil) machines back to behind the counters. Thats good, because there would always be an oily mess all over the place before

The place is filthy, went on a Wednesday night, bathrooms look like they had not been cleaned in over a month. No toilet paper in 90% of the stalls, yet staff is standing around doing nothing. Almost everything is self serve, yet the prices are just as high as any surrounding theater. The popcorn is pre popped and bagged so it was stale.

Worst movie theater in the state of Delaware if you’re attempting to watch an early release movie such as Avengers endgame. Waited an 1.5 hours just to watch the people at the end of the line get in to the theater before I got the chance to enter and find a seat. Manager is an adolescent child with no experience in the management department who doesn’t know this to ensure fairness in this establishment.

Customer service sucks!!! They can never pick up the phone

The leg room is horrible. But a good place to watch a quick movie.