user
Chuck E. Cheese
238 SW Military Dr, San Antonio, TX 78221, United States
Appearance

Comments
Ma
Review №1

Staff was very friendly and helpful. Our host, Bernardo was on point with every detail. My daughter really enjoyed herself that she didnt want to leave.

Pa
Review №2

We visited on 10/20/2017. The new remodeled restaurant is quite remarkable. The games are updated as well as the coin system. They now use point cards, similar to Incredible Pizza. Seating has a new layout and its more distributed throughout the restaurant. Guests are still stamped upon entry to keep children from leaving with strangers. There is a new dance floor and Chuck E. will come out periodically to dance with the kids and throw out tickets. The parking lot is still without security, so I do not recommend leaving your valuables in your vehicle. The food is delicious I recommend the sausage pizza and the pepperoni The salad bar is well worth the price, lots of variety for the picky eater. I should note the cleanliness of the facility. Despite witnessing several spills and mishaps, they were dealt with almost immediately. The young man that tests the machines does not seem too happy in his job. He was not friendly and was not eager to help my kids when two games malfunctioned. To be fair, he said he had been there all day, but if you are working in an establishment where your guests are predominantly children, you need to have better p.r. skills. All around, our experience was great. I would recommend to potential visitors.

Vi
Review №3

The lady at the door middle aged hispanic lady black hair great customer service. Went for lunch for sons 5th birthday. She was the only on main floor n front area plus. The whole time patient cleaning machines and game area floor. Kind to my lil ones made the whole visit amazing. It wasnt a party but still our visit was a great one. Happy to acknowledge those who have a great attitude, and assist with amazing customer service.The only reason for the 4 stars was just a few games were out, and chuckie dancing was virtual. Other than that we enjoyed our time.

Cr
Review №4

So much family fun and new games!!! Staff very friendly and all safety measures are be done to keep us safe

Ma
Review №5

I went to my friends daughters birthday..And the employees bring exceptional service..Clean tablesAll the time was there to service anything you needWhen the party finished the offering all you need for to go all leftovers.I know is not my party but I feel to write this.

Vi
Review №6

Food was good service was ok not a bad place 2 take the kid and let them runFood pricey, they dont offer personal pan pizza at a reasonable price.

Hu
Review №7

Food was decent but gaming was limited. Still had a good time with my family.

Ki
Review №8

They close at 9pm not 10pm don’t waste your time tryna get there to be turned away.

xx
Review №9

Unfortunately, they removed the toddler play area so there is really nowhere for the little ones to play. Apparently the stage was also removed with the animatronic characters. (I didnt see this personally as we didnt even fully go inside) We ended up just leaving as this place isnt suitable for the littlest ones. Its a shame. I had my birthdays as a tot at Chuck E. Cheese. On the bright side Peter Pipers was amazing and my little guy even got a fish which he loved, along with the pizza.

Ma
Review №10

Kids have lots of fun and parents know there save playing and having fun the kid in you comes out lol

Je
Review №11

Heater is out, been here for 2hrs, its 62 inside.Every one is wearing jackets still, seats are cold. Pour kids, told management when we came in. Said waiting on parts, asking every 30 min. You can see even manager wearing sweaters...Vents blowing cold are

Da
Review №12

Staff was very friendly and professional answered all questions and concerns.While supporting the social distancing procedures.

ma
Review №13

Shout out to those who work at now my Chuck E. Cheese! The pizza is delicious! The wings are The Bomb! Worth the wait! Thanks guys!

Tr
Review №14

Had our daughter birthday day on aug. 31st. And our party helper Madison. Was amazing and speedy. She was a great help. And the manger was very helpful. They both made sure we had everything we needed.

Mi
Review №15

I tell you what the price for 2 XL pizzas,2 salad bars and 13 small drink cups and 1hr game card 110.00 dollars. Then the salad bar is average at best. Chuckie comes out every so often does a dance with kids the kids really like it. Probably wont be going back.

An
Review №16

Fun place to enjoy with the family. Pizza a d wings is good salad bar is great. All around good place.

Ro
Review №17

Pizza wasnt good. The employees were great, however, whoever that manager/employee was in the kitchen on 6/21/20 is and was rude. Wont be back :)

Wi
Review №18

I love this Place, my third year throwing my daughters birthday at Chick E. Cheese highly recommended this place for Big Families even for small families too. Fast Great service, hospitality, Good Food and Games. All around lovely environment for Children and adults to Spend Time Together. 5/5 Thank yall so Much!

Jo
Review №19

The pizza was good, but the waiter that served our food was rude, also, the food was expensive, other than that it was OK

As
Review №20

Good time....Fun games...Good pizza

Je
Review №21

Love this place, I can bring my son here for an hour of unlimited games and hes happy. Reasonable price for games thank you

Li
Review №22

They made our daughters third birthday party experience the most best! Our family will be returning to celebrate more birthdays to come.

Ja
Review №23

Went to birthday party here. Got play time free through party so had plenty of fun at no cost. Had been my daughters birthday too so I had a coupon for some extra tickets but had to make a small food purchase to redeem. Didnt like their offer on receipt though. Can get 20 tickets by leaving a review on their site, but you have to make another food purchase which is crazy. But all in all had a lot of fun and racked up over 4k tickets for daughter to spend.

Jo
Review №24

Dont like it pizza taste like rubber but its good for lil kids

Ru
Review №25

The kids had a great time, so many games pictures for the kids to keep for souvenirs and the staff sang Happy Birthday too the Birthday child!! Safe & friendly family place

Ya
Review №26

Its a good place for kids just wish they would disinfecting wipes

St
Review №27

I love the all you can eat salad it is al ways fresh and great love it thankschuckie

Fa
Review №28

It was expensive but my kids had a great time

Kr
Review №29

Went today for my friends daughters birthday party. They have really good age appropriate games for the kids. I noticed the employees were very attentive and quick on their feet. All in all we had a great time!

Is
Review №30

Waste more of the Games worked

Er
Review №31

Love the customer service at the location. They are always friendly and courteous.

Ma
Review №32

Great experience with my grandson. Place was excellent great food and really really clean.

St
Review №33

There was a lot to keep kids busy. An hour went by fast.

An
Review №34

This is a great place for the kids to have some fun.. Prices are reasonable...

Do
Review №35

That gust have a one of those stupid dance floor , no

Ju
Review №36

Pizza is great and a variety of salads. Service is great, a good Party place for kids and adults

Wi
Review №37

Experience was ok costly place especially if you want a salad. Otherwise saw half adults having fun at the games right along side the kids. All and all not bad.

Ce
Review №38

The girl in the front named Clarissa was very frustrated looked like she hated her job. Not friendly to my kids. She did not smile at all. She got the ordered wrong, just wasnt helpful. Got my money back didnt even want to keep the bad experiencia going.

We
Review №39

Large amount of games and the pizza was good. Only problem was the lady at the front didnt tell us the deals with the game cards so I had to pay more when I bought them.

Di
Review №40

We ️ Chuck E Cheese.. And Chuck E Cheese ️us back. True customer since 1982.

Kr
Review №41

The hostess was fantastic, he was fast to clean up , he was tentative to the kids and adults, he seemed to really enjoy his job that makes for a great experience

An
Review №42

The food here was decent enough for a Chuck E. Cheeses, but other franchise locations have been better. The same could be said of the games as well.

Jo
Review №43

The games are always the best but after them changing from coin to card really messed with things and the pizza needs major work

Mi
Review №44

Was fun for my grandson, but was pretty expensive for just the pizza. Especially when you compare it to Little Caesars Pizza Pizza, which I think tastes better anyways.

Ma
Review №45

Bathrooms seriously need more attention..I didnt even wanna use their toliet but had to go so bad.. $24.00 for 1 large pizza and regular sized drink..super overpriced Chuck E Cheese person wasnt great. He was in and out.. couldnt even get a pic of my daughter with him and was hoping to..it was her 1st birthday party...I was expecting better from here.

Mi
Review №46

Pizza was not good. Too expensive. Employees were nice.

Je
Review №47

My kiddos love datt place

Fr
Review №48

It was fun i went with my niece and 2nd niece and nephew it was awesome playing game for you can play as many games as you want for a certain time really cool thanks chunky cheese

Yv
Review №49

The star of Chuck E. Cheeses is Chuck E. Cheese, so when you see him during his hourly performance, you expect there to be fun, energetic interaction with him and children. NOT THIS CHUCK E. CHEESE. He basically came out, turned around 5 times, threw some tickets in the air, then left. When kids tried to touch him or give him a hug, he swept their little hands away from him. He spent most of the time with his back turned towards the kids. He kept looking at what I assume was a manger because she had clipboard and was writing stuff down during the performance. Not sure if they were flirting with each other, but at one point I told Chuck E. Cheese to face the kids! If you are a manager reading this, please pull the camera footage of the performance for 2/7/19 around 7:20-8:30 PM (I cant remember the exact time). It has been my daughters choice to go there for her last 3 birthdays.PLEASE DO BETTER! I want to continue to bring here there. Thank you.

Te
Review №50

The food was fine, but the cleanliness was awful in the restrooms and game room. I cant completely blame the staff it also matters how customers are but the two hours we were there I only saw one individual cleaning tables and he came around three times. The game room attendant or person that was refilling the tickets left the pieces of tickets on the floor and the little white band that holds the tickets together. That is a small choking hazard. The cashier was friendly but kept her voice very low I basically had to read her lips to understand what she was saying. The pick up counter person just pointed at which pizza was ours and walked away. The greeter could use a bit more cheer when welcoming guests. Judging the way some of the customers were, I wouldnt be thrilled to have them either. Its a tough job, I worked in a similar business and I can only assume that the management needs to pay attention to operations. I will be avoiding this location and willing to drive further to find a location that falls into my standards. Lost one star for cleanliness and another for lack of safety in game room.

Na
Review №51

Its nice I just wish to have more games and different prizes, all I see is dollar tree items for the prizes,BUT for the most part its great to take a 2-5 year old birthdays you cant lose a kid because its so small,well unless there running. But its three stars for me

Sa
Review №52

Love this place! Always fun for my son. Always clean!

Je
Review №53

I think their food is over priced. I would like to go there because all there games were 1 token each, recently they changed the way you pay to play. Now you have to load $ in a card to play. To me it seems more expensive this way. I dont like it. I would take my kids to play games but since they changed it is left in wont go back.

Ro
Review №54

Our server was awesome she did an awesome job she was so willing to help with anything she could this is our second year doing birthday party there and we will definitely be doing our third

Ca
Review №55

My kids love it Every time & the unlimited salad is everything lol

Ir
Review №56

Hadnt been here in awhile but found it to be pricey 10 bucks for a salad is a bit much, sorry not sorry will stick to Peter pipers...

St
Review №57

Food was ok, but service was very good.

Al
Review №58

Great prices and gameroomBut love the security level they take with children entering and leaving. Thank you. Puts parents at ease for this step you take

Er
Review №59

Best of the 3 locations we visit. Food quality+, happy workers+ -games needing attention

Ro
Review №60

The restrooms were horrific!! I felt like I was walking into a crime scene!! I had to fight my deep temptation to run to my truck and get the caution tape out and secure the area!! For as much money we spent you think we would have a clean restroom to take OUR CHILDREN TO!! I felt grimy when I left and had to thoroughly sanitize my children before they were off to bed for the night!! My husband and I declared to never have a party at this establishment again!! Chuck E.Cheese has declined since the fun I remember as a child!!

Ri
Review №61

The pizza was kold the workers r nice tho

Bu
Review №62

Tha pizza here not very good,they needed to do it more thicker and well done like a real pizza not like a piece of paper that doesn’t have no dough at all,and all u see is tha cheese n pepperoni and no bread ..... hope they fix this tha way they do tha pizzas

Ch
Review №63

Great places for childrens birthday parties, employees are very helpful....

Se
Review №64

This particular one was awesome. I came to redeem a T-Mobile Tuesday reward. They took care of me and even gave me a free soda for waiting!The building and interior look fairly new. The machines and upholstery are well kept and clean. The walking paths are nice and big to accommodate families and excited kids.

Mi
Review №65

This has been a family fave for years. We have experienced four makeover/remodels throughout the past 27 years & have enjoyed every outing and experience at this location. I can honestly say we have NEVER had a bad experience here. The place is always clean, even during busy times & the staff has always been kind & courteous...a huge reason why we have been loyal patrons for so long. My personal favorite is their All You Can Eat Yummy Salad Bar!! Thank You Chuck E Cheese Managment & Staff for.ensuring our experience with you guys is always a pleasant & fun time!!

Ma
Review №66

I loved this place as a child and I still love the atmosphere.

Li
Review №67

Actually 0 stars, we ordered 1 pizza 4 drinks and play 2 play cards $60. Our buzzer goes off immediately we go pick up our pizza. Low and behold COLD PIZZA!!! Horrible customer service when refund was requested.

Ma
Review №68

Made reservations online for my sons birthday. I didnt know what to expect ...but I literally just showed up and they had everything covered! Cake, pinata, party favors, etc was all ready and the hostess wo helped us was great! She made sure we had everything we needed and that my son had the best party!

Ar
Review №69

An amazing place to go to take the kids.

Mi
Review №70

I love the new transition from coins to play cards. We were able to play a ton of games for a little over $20. It has definitely become more affordable with the new play cards. This location was clean and pretty quiet which was nice. My only complaint is that several of the games were broken but besides that it was great. We will be back again.

NO
Review №71

Food was good employees good also just did not like that there are where salad was left all the hrs I was there dirty like they didnt wipe up an keep area clean an alot of tables were left dirty till almost time to close in the other hand they added games which are Awesome n kids still had fun

Jo
Review №72

Very nice but very pricey. Clean and nice.I will go back in about 10 years

Ra
Review №73

The staff is very nice and its a great place for birthday parties.

SU
Review №74

Quick and pizza was good. Staff real friendly

Je
Review №75

I visited this location with my wife and 3 year old son. Service was excellent. We had a very good time there, I have no complaints.

Ma
Review №76

Great pizza place for kids birthday parties....

ge
Review №77

Great service. Excellent atmosphere. Very clean and new games.

ch
Review №78

Nice and Clean Not too Loud and Employees were Very Official, Not one Problem :)

Sa
Review №79

Couldnt Play a game because the water had come out of the game and onto the floor

Be
Review №80

The atmosphere was good and the pizza was fast. Customer service was excellent! The management knows how to run the team crew members. The staff were taking care of customers and constantly cleaning.

Am
Review №81

They have a huge rat in the kitchen jkjkOur kid loves this place gets all the bug prizes when we leave and if you time it right theyll give you cotton candy for a dollar on your way it

Br
Review №82

Great indoor place for the kids to play. The staff tries hard to keep the games and rides working properly. The salad bar is good, but small. The pizza is ok, not great, but we dont really go for the food. Everything is over priced. The kids like it anyway.

Ro
Review №83

Staff here are not properly trained..Cant say the same for the midget, though ..

Na
Review №84

Clean and well maintained. All the games worked well. Lots of games and rides for younger kids and toddlers.

Ma
Review №85

First the place was packed which is fine considering it was Saturday... the issues started with me buying 3 card with 65 mins of PLAY TIME each priced at $23! When we finally went to play games two out of the three cards said invalid. We go to the front desk (with receipts in hand) and let them know. They “fixed” the problem by giving me 46 points on the two cards. When we noticed they messed up we got up to the front again only to be told they can only fix the issue by putting points on the cards! How do I pay $69 for PLAY TIME and the only receive it in points! We all know 46 points and 45 mins of play time are two entirely different things. I will most definitely not be returning to this location... I work hard for my money only to be ripped off by employees who clearly don’t care.

An
Review №86

The place was too hot!

Ja
Review №87

Came here for my nieces birthday. She had fun. I was impressed by the NEW LOOK. .The whole restaurant had a upgrade. There are more games. All the games use game cards...no more coins. (If you have any, they are relics. Some day worth money.) The menu changed a little. There is Now a dance floor. The new floor design makes it roomier. Over all, its nice. Check it out when you get the chance.Ok, good luck

ga
Review №88

Always have a great time. We had birthday parties there for my kids and today my grandkids. Generations of fun. Love you Chuck

Ar
Review №89

Great staff. Very helpful manager. They even kindly replaced my sons card and bracelet that someone stole.

Ra
Review №90

My son loves this place. I like it because I buy that game card that last 2 hrs. U can pause & play the time. Its awsome! I just wish the pizza was thicker.

Su
Review №91

Family atmosphere. Friendly service. Salad served only on buffet. 8.49. Pizza can be ordered seperate. Lots and lots of games for any age group or handicap. Definitely a fun place.

Co
Review №92

Had a great time, our first visit since they changed the design. Really liked short waits for games

Ma
Review №93

Door monitors, were too busy didnt noticed us as we were walking out, very easily someone could of walked out with someone elses children.

Am
Review №94

Love the pizza and environment for our kids

Ar
Review №95

I took my grandchildren, they had a great time...

Pa
Review №96

Awesome fun. Clean. Good food. Kids had a blast. Sign up for their email coupons.

Am
Review №97

Had my son 8th birthday party I have a large family and usually places like this font give you enough space but I had plenty of table space, service was great and everyone enjoyed the food. My son was really happy! I am shocked at how things have changed for the better

Mr
Review №98

I came twice to this place and we had an amazing experience. I visited many Check n Cheese places in different cities n states n this one is by far the most incredible one. It is very clean and there are many game machines for kids to play and it is huge inside with lots of tables. And their food is amazing and fresh from the oven . I highly recommend this place for those who want to have an incredible time.

Do
Review №99

Always a great place for the family. Good pizza fun games.

La
Review №100

I am glad they replaced the tokens with the unlimited play card. This location seems alot cleaner after remodeling. There are all age appropriate games. Although I am not a fan of their pizza but I would gladly bring my kids here for a good family time.

Information
100 Photos
100 Comments
4 Rating
  • Address:238 SW Military Dr, San Antonio, TX 78221, United States
  • Site:https://locations.chuckecheese.com/us/tx/san-antonio/238-sw-military-dr.
  • Phone:+1 210-922-2640
Categories
  • Video arcade
  • American restaurant
  • Children's party service
  • Family restaurant
  • Pizza restaurant
  • Children's amusement center
Working hours
  • Monday:11am–9pm
  • Tuesday:11am–9pm
  • Wednesday:11am–9pm
  • Thursday:11am–10pm
  • Friday:11am–10pm
  • Saturday:11am–9pm
  • Sunday:11am–9pm
Highlights
  • Active military discounts:Yes
  • Live performances:Yes
  • Play area:Yes
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
  • Wheelchair-accessible lift:Yes
  • Wheelchair-accessible toilet:Yes
Amenities
  • Good for kids:Yes
  • Restaurant:Yes
  • Toilets:Yes
Crowd
  • Family friendly:Yes
Similar organizations