Hershey’s Chocolate World is a fantastic must-visit location when in Hershey. The chocolate world features all Hershey chocolate candies via merchandise, candy, and even chocolate tour ride. The Tour gives you an insight into how Hershey chocolates are made through interactive animatronics and even the sweet scent of chocolates. This place is a chocoholic dream. To top it all off, we like to visit the ice cream and milkshakes for some of the best chocolate combo mixed mill shakes you will ever have. I highly recommend visiting this location when in Hershey; you wont be disappointed.

Love this place. Go there every year. Such a great selection of chocolate and candy. The Christmas Candy house is amazing. Love the Chocolate World ride.

A place to spend with family, the prices are affordable, the staff is very attentive.Everything is clean and well cared for...An experience to repeat!!

We were driving past here and wanted to stop by, but started out later in the day and thought we’d have to miss it. Turned out that this place was open until 8pm, so we were able to stop by and grab something to eat here while enjoying a fun tour! Pizzas, breadsticks, and a giant pretzel! Some fun souvenirs for the kids and a delicious mocha for me. Just need to check in for free tickets on your phone when you drive in. We also loved getting a few cute pics of our kids!

Always a great time here. We were assisted by a young man named Christopher who was taking photos and not only were the photos amazing, but he also helped keep the smaller children entertained before we were all ready and in position to take our photos. Best experience ever. That young man needs a raise!!!

Fun time for all ages, with candy thats even better than usual. Create your own candy bar experience, highly recommended.

Amazing! Staff are the best. My son who has autism accidentally swung his arm at a staff member who laughed about it and said he was trying to give me a high five! Super nice and very accommodating. The tour ride was also VERY accessible. They helped with everything and no need to transfer! Love love love the service. You need this kind of care and service in your park Hershey!

Always great. Christmas lights were wonderful. The ride through chocolate world is nice, but Im old enough to remember going through the original factory with a field trip in grade 6 or 7th. What a lasting impression.

Everything is being done right to protect you, the slow moving ride is entertaining for everyone in the family, and very informative.

Who doesn’t love Hershey’s! Wouldn’t make a special trip to visit but if you’re in the area or passing through it’s worth a stop! Great value for the confections and the experiences are worth it. Great for kids and family and they are handling the COVID restrictions well. Also a nice place to get out and stretch your legs and learn a bit about this history of this legendary company.

We would love to give Chocolate World 5 stars but...the tour on the trolley did not fit our standards. The tour guide is too fast and the tour pretty much takes you to places you can drive yourself to for less than $14.00 they charge. Inside Chocolate Town you can take photos, enjoy a tour on a electric car of a small size digital version of the Chocolate Factory so you DONT get to go into the actual factory which is unfortunate. The staff is great and helpful plus you can enjoy a 30 min movie. Mr Hershey did so much for PA and for the town there isnt to much homage to Mr Hershey in town nor a statue. Chocolate Town is small but you will see tons of candy you can buy but the prices are WAY to expensive. Not at all whats expected since the factory is literally across the street. Wal-Mart sells it cheaper. If you want to buy something Wal-Mart does not have try their brownies, milk shakes and desserts they are AMAZING! Next to Chocolate Town is Hershey Park you can buy bundle tickets inside chocolate town to enjoy it all. Oh parking is free for 3 hours after 3 hours its $15 for another 3 hours so its worth it if you are staying all day. Stay safe and wear your mask!

They did all the things, you need to be safe from Covid 19. They made sure of the number of people in the building. Love the chocolate world ride. My grandkids loved it, especially when they got a piece of candy after the ride.

Visited chocolate world today. Kids loved the tour! They also loved the oversized candy bars. Was pretty busy still, but felt comfortable walking around.

Lots of fun, great innovative tour taking you through the entire chocolate making process, fabulous bakery, food, and TONS of candy!

Id like to give this one 3 1/2 stars but Im rounding it down because of how much it tries to fleece the patronage.Yes, the standard ride remains free, but it a superficial, shiny-faced, commercial that skirts past any informative history like it offered years ago.Its fun to see all the candy available for purchase, and its not exorbitantly priced, sometimes you can even find genuinely good deals. But its still a tourist/parent trap that tries to squeeze families as much as possible, with way overpriced souvenirs and additional things to participate in like make your own candy bar which was about $35/person, in November no less.Its obligatory to go with children, but hard to come away feeling like you got your moneys worth.

Better than I expected. Loved the tour and the staff is really friendly and so willing to help. Went there with my mom, who needs a cane to walk and they did everything possible to help her be comfortable. I would definitely recommend to anyone. Loved it!

11/14/2020- Great experience as usual. It was super easy to sign up for a time and then showed up, got our temps taken via a tablet and then kept masks on. Most attractions seemed to be open and food was available.

Fun and they checked our temp before entering. Pricey but you go for the experience. Something fun and yummy to do no matter your age. Coffee was delicious.

Lots of shopping opportunities but a bit pricey. The hours for each attraction varied and were kind of odd but its probably because of Covid. This is definitely a kids paradise. We made our own candy bars which was cool. Good day trip for families.

This was my familys first time coming to Hersheys Chocolate World in PA. We went to the location in Niagara Falls, Canada. We must say this location was the best of the the two. We fell in love with the tour and getting to see how the chocolate is made. We had an amazing time here. We arrived early and cleared the screenings quickly with our large family. I would highly recommend coming here. We will most definitely come back here. Were from North Carolina. I have so many pictures these are the minimum.

We did not do the amusement park, we just did the chocolate tours and interactive experiences. At first I thought it was pretty high priced, but in my opinion it was totally worth it!The make your own chocolate bar in particular was great! The only negative was you couldnt add nuts or peanut butter due to fears for people with allergies.

This isnt just a store, its an experience. Shirts hats baby onesies candles that smell like chocolate and of course, the candy!Pretty sure I saw a roller coaster on the way in.

I have been to Hershey Park many times and never once went to Chocolate World. I decided to go this year and it is very nice. Love the chocolate aroma when you walk into the building lol. My family and I enjoyed almost all the attractions except for Unwrapped because it was closed due to COVID so hopefully that attraction will be available the next time we visit. The chocolate tour is very cool and we had fun creating our own candy bar. My family and I had a great time.

Amazing place to come with the family and kids.Also love the free ride tour of how the chocolate is made.Variety of chocolate and candy . Came here twice already and still enjoy it like it was the first.

While visiting today my wife and children were yelled at for pulling down their mask so their mother could take their picture. There was no one within 6 feet of them and they wore their masks at all other times. They were not putting anyone at risk and this was extremely direspectful. Have we lost all common sense?

Once you get off the exit it was a bit tricky getting into the correct parking area. We only went to the Chocolate world. That is where the souvenirs and all the chocolate candies are. They have other things to do in that area also.A small tour of how the chocolate is made. That is what we did.

Nothing beats Hershey Chocolate and just visiting again brings back the kid in you. Cant wait to bring my kids next time they will have an absolute blast. Oh yea and all the chocolate you can eat plus a food court as well. Entry is free but there is cost to do additional fun activities

Always a great time, brought my Dad heres some shots from the tour. Note they are keeping folks safe, only one group per tree cars, sanitizing in between they also temp checked us upon entry.

Hersheys Chocolate World is a great place for children to run around and to visit the ride inside the building. In this ride you can see how Hershey makes chocolate and how it becomes so good. Chocolate World is a great place if you want to have anything chocolate, and if you want to bake whatever you would like. The prices arent bad either! You can also find everything candy and chocolate they make at Hershey. This is a great place to be with your family.

The Gift Shop Area: I loved how they renovated it to look like a chocolate factory. It makes the entire section open and more inviting. If my review was based on this alone, Hersheys Chocolate World wouldve gotten a 4 star rating.The Tour: This took a beating. I get keeping up with the times but the original tour was much more charming and inviting - from its line and presentation. The new tour got rid of the original Hershey song and ramped up its technological capabilities. The more technological it got, the more it lost its charm. Less is more.

Awesome!!! It did not disappoint....oh and the kids loved it too. The story and heritage of Milton Hershey is inspiring. I appreciate that he made delicious candy, invested in the lives of others especially underprivileged kids.

Although they make you pre-register nobody checked my e-ticket. Not too many people so social distancing not a problem. Crews were wiping down the chocolate world tour cars....sort of.

We had a fun little day trip. Due to Covid only the cute free history train ride was open. We enjoyed the gift shop and milkshakes as well!

This place was great. Go on a weekday to avoid crowds on weekends, thats what I did. Social Distancing was easy. A little disappointed in the food area as not alot to eat. The 4D movie was fun, more for kids. The trolley tour, I highly recommend. Very informative and our tour guide was great. Create your own candy bar was fun but, needs more options.Overall its a great place.

We love coming here to just walk around and check out the new stuff. Great place to spend a couple hours and have a little fun, while buying some gifts for friends and family or just for you! Always an enjoyable time!

You are required to get free tickets to enter online. The tickets for the morning can go very fast. So if you have a certain time of day get them iin at least a day in advance. On holiday weekends there could be a line on the entrance to the parking area so give your self some time before your ticketed times. The tickets are every 15 minutes and give you a 30 minute window to enter. Later in the afternoon on non-holidays you may be able to get entrance at the door because they are not at capacity. At the entrance to the parking area you will be given a ticket showing your entry time. The first 3 hours are free but over three hours the price goes up to 15 dollars. Three hours should be plenty of time to take the factory tour and to shop for candy themed merchandise.At the entry to Chocalate World you will have your temperature checked. The process is fast and there are many stations. As soon as you enter the smell of chocolate awashes over you. This is not the place for people who do not like chocolate.

Cant miss a visit to chocolate world, the most tasty fun place around. Get your free ticket online and parking us free for two hours. Great prices with something for everyone. Make sure to wear your mask and you are feeling well as there is a temp check out side.

Absolutely fantastic time!! We went here as a mini vacation with my mom, and she got us a ticket for chocolate world and I couldn’t be more pleased. I felt safe the entire time and we enjoyed the free ride as well as the make your own chocolate bar, gift shop, 4D movie, and the historic trolley ride! Hershey, PA is a fascinating town and we learned a lot about Mr. Hershey and the history of the company. The chocolate tasting was not an option but I understand given the current situation. We will definitely be back to tour again and try out the amusement park as well!

I love visiting this place! There is something for everyone! Their candy products are so fresh and much more tasteful than buying from a regular store (hence the chocolate factory)! I bought everyone something and they loved it!

Love this place. We always start here before heading to Hershey Park. The chocolate world ride about the making of Hershey Chocolates never gets old. Its fun and entertaining and upon exiting you will be given a bar of chocolate. How sweet is that

Love this place. So many things to do and great shopping for selections of chocolate. Free ride to go on a chocolate making process tour too...

What can I say? Ive been visiting Hershey park and chocolate world for over 50 years. NEVER AGAIN!!! I was treated rudely from the ticket counter to the parking security people. I guess good help is hard to get but when a store employee says what did you expect we all make minimum wage you should learn something from that? And I bought the most expensive season pass you can get! It says you get preferred parking, NOT, and you cant even get in to chocolate world without some kind of prearranged pass? It used to be you walked in to chocolate world unannounced? Why do I need to argue with a child about entering while being turned away from visiting the retail store which is where we wanted to go to spend money? This place needs to get its head out of its a_s to even try to become the sweetest place on earth again! And wouldnt it be nice if you changed the rules about entering any of the parks you make that information available to season pass holders. A 2 1/2 hour drive 1 way and treated like they were doing me a favor by letting me visit? Im refuting the credit card charges for my season pass! I wont even buy your candy bars now!!!!!

Free ride with free candy. The covid precautions and regulations are run smoothly and effectively to prevent as much as possible while still making the experience fun.

This place is always a fun time with family. Portions of food and desserts are giant and there’s a ride that’s good for kids. My children always love looking at the giant candy house made near Christmas time. Overall 9/10

Great free tour. It takes about 10 minutes. The kids thoroughly enjoy it and the adults learn some stuff too. The kiss especially loved the free chocolate at the end, and shopping in the massive candy store.

We had the opportunity to visit here and take the tour. A number of things were closed and there was very little visitors here but we took a look around and really enjoyed learning about Mr. Hershey and how chocolate is made.

Grown adults and still made us happy. Loved it. Make your time slot reservations online, super easy.

Great place to go as a kid and as an adult for Hershey’s chocolate and dessert treats! They had little to offer for regular food, especially because of covid. Milkshakes were awesome but it did get very crowded later in the afternoon.

To be free this place was cool! Its honestly just a big candy shop with one free attraction and the rest are ticketed attractions, but the free ride they do have is AMAZING! Its really well themed for a free attraction that is none Disney/Universal and Im from florida! I did a full tour of this location just search MrBucketlist Hersheys Chocolate World for it and the full ride. Youll love it!

So much fun. And so much chocolate

Always stop by to pick up some goodies. Lots of items to eat, wear and cuddle. Wonderful for all ages

Came here the day before Halloween. Nice experience for the kids. They learned how the chocolates are made. Big store with a bunch of apparel and different candies. Walking distance from Hershey Park

Kind of a scam if you as me. Unless you plan on paying a ton for 5-6 underwhelming activities dont waste your time. Other than that the whole experience is mainly a large Hershey store with a food court. Nothing else to do. Would not recommend or go again.

This is such an awsome place especially for kids even during covid 19 they have employees sanitizing everything as customers walk off the ride

It was fun to create our candy bars. My granddaughter and I enjoyed this activity. Each bar cost $ 27.00 which I felt was rather pricey for the size of the bar. The memories we made were priceless.

Our children loved making their own chocolate bars.

It was fun, but you have to pre register to enter because of covid-19

Its a good place to drop by. I think children might spend a good time at this theme park.

It had been 40+ years for my Boyfriend and 12+ years for myself, that we have been here. And it was fun and exciting. Loved every minute of it

Cute little place to visit. Gift shops were still open during COVID.

So much fun. Lots of rollercoasters. A zoo. Great food including a salad robot. A machine that builds chocolate bars you design.

Fun times and tons of chocolate. Nice place

There is a lot to do at this museum of sorts. If you want chocolate for days to come, they have everything you could want available for purchase. The tour and attractions were well made and enjoyable to experience.

Terrific things to see and do for all ages. AND lots of chocolate of course. Theyre trying very hard to be safe and responsible.

Really great place to go. Especially suited for kids and teenagers. Trolley was fun! They did a great job of telling the Hershey story and sang us some songs too.

Hershey took away the fun side of the ride and made.it too corp. Bakery was closed. Chocolate.town doesnt have any of the stores that used to on the inside of the entrance. Keep raising your prices and you will price yourself out

I have never experienced such a chocolaty place. I really like the factory.

I loved it. The entire thing is practically a gift shop. We did the little ride where it shows you how chocolate is made which was fun and they gave us a mini Hershey bar at the end. They were selling a lot of candy - most you can just get in stores, but they also had the harder to find things like seasonal items, including the 1 pound pack of Reese cups, the huge Hershey bars, and some Witchs Brew Kit Kats. They had a selection of international Hershey kisses, some cookies and creme bars made with red and blue cookies (to be patriotic), and merch of everything. Reese neck pillows. Hershey umbrellas. Kit Kat shirts. Its definitely worth a stop if youre in the area anyways. The merch prices were what youd expect for tourist items, and the candy was, too depending on what you got, but everything we got only cost 22 dollars, and we got 2 bags of Kit Kats, Twizzlers and Hershey Kisses, and 3 candy bars

Purchased two BigKat KitKats today as I usually do on Mondays. At lunch time I discovered that one of them was missing the wafer completely, it was just mouth fulls of generic chocolate. Hersheys can produce good chocolate, heck, I grew up on it, but on the KitKats, they depend on the combination of generic chocolate and wafer to make a good candy bar and when one is missing, the whole thing is pretty nasty. Called the toll free number to report this very strange irregularity and the customer service agent that I conversed with was rather dismissive. He offered to send me a coupon, but I kept telling him that I just wanted to relay this irregularity and find out what was going on as to why it could have happened. He literally told me that he has never heard of it happening before, but in a dismissive and cold manner. This is a sure indicator of a company that has grown so large they simply do not care about the individual consumer anymore. I guarantee you back when they originated, they were all about the customer, that is the only way they could have grown, but it is quite apparent that true customer care is no longer part of their business motto. I guess I expected more from my silent loyalty over the years, but that ignorance is on me. As for purchasing any Hershey products in the future, I can say after todays experience with their customer service rep, I will not be risking a repeat performance. I will happily spend my money elsewhere. Not that it means much to this giant corporation, but they have lost yet another loyal customer. Good day

Amazing Stuff! Friendly and outgoing. we arrived two hours before dosing... the time flew by and we never felt rushed. we or from Florida and we looking to come back soon. Thank You!

Best way to spend a day!!! I recommend the chocolate... Everything.

I just want to say thank you to Gerri at the 4D movie. My six-year-old lost his souvenir money in the store and was very upset that he couldn’t purchase the souvenir he picked out- he lost his money running to get it. Gerri noticed that he was upset. She went to her manager and asked if she was able to give him the souvenir he wanted. She then came up to us and asked for our permission. Gerri and Hershey went above and beyond and we greatly appreciate it.

Paradise for chocolate lovers!I loved the drive through the chocolate factory. So much fun for adults and kids

Special shout-out to the young man handing out candy after the chocolate factory tour (around 6:30PM 10/24)! He was great and I hope someone knows him and shows him this 5 star review! Great shopping, great treats, and cool Hershey merch!

The admission aka the parking is free for thr first 3 hours.Schedule in advance on the activities you want go sign up for. If you just walk in they tickets will most likely be sold out.That happened to us but a staff member worked some magic and got us through the Build a candy bar. That was the main attraction we wanted to see. It was well worth the wait.

Every year they keep adding to their attractions, so even if its only been a year or two since your last visit there will be a lot of new things to see. They have good Covid precaution measures, my family felt very safe there. The Chocolate World ride is free so you can save your money for the stuff that really matters, the candy!

Absolutely love Hersheys Chocolate World. Literally the name says it all. Theres chocolate everywhere. My family and I felt very safe and the staff were very thorough in cleaning and disinfecting highly touch areas. I even witness staff kindly remind people to properly wear their mask. The place was spotless!

We had a blast! Learned how they make Chocolate. It was a little bit waiting in line but they did have great A/C blowers everywhere. Once on the ride it was fine. Loved our picture too!

Amazing place. We go here every couple of years. This place has surprised us every time. We were going with our kids when they were very young. I believe kids grew out of it but parents didn’t. Place was very well prepared to deal with COVID-19. Staff was constantly cleaning and disinfecting.

Awesome experience, we enjoyed the tour very much

Second year the family and I have visited. Always have fun. The only real complaint I could have is some food areas seem understaffed which makes getting grub ungodly slow. It would also be nice if there was some kind of shade while waiting in line for rides especially for the kids rids. Other then that we have enjoyed all the rides and atmosphere, and the kido loves the water park portion.

Pretty cool site overall, the best part is the tour you can take to see how chocolate is made. Parking is free up to 3h which is plenty of time to explore everything. Due to Covid 19 some areas are closed or restricted, which is expected. Plenty of souvenirs to buy, and of course tons of sweets to take home. Definitely worth your time

Chocolate everywhere! Cute rides and alot of souvenirs.

The new store is exceptional. A must to visit when in nyc. Our kids loved the store and so did we..chocolate for days

Nice place good for family fun..Candy prices all time low. Souvenir are inexpensive large selection of sweatshirts separated by types of candy..Reese have orange colors Hershey..brown..etc..etc

Took 8yo g-daughter. Did the choc lab and the 4D movie. Its was good, not something you do twice.

Overpriced and overhyped tourist trap.Regarding the actual experience:It is free to get into the building and the tour is free. But there is an hour long line (when out on the sales floor) in order to ride a ~10 minute very kiddie ride that supposedly shows you how the chocolate is made. Very little actual information was conveyed and the machines were obviously fake to a depressing degree. It would have been more interesting to watch a video tour of the actual factory. They take a blurry side photo of the car at the end of the tour and try to sell it to you for Amusement Park ride photo prices. The only redeeming factor was the snack size Hershey bar they handed out free after the ride.The only other free thing to do is shop...wait that isnt free. The merchandise and candy is quite overpriced for the most part unless you buy a 72 pack of candy bars (then they are $0.50 each). A five pack of small pins representing five different candy bars was $24.95. The shakes are $8 and 16oz size...maybe. And the flavor wasnt anything amazing. We didnt do any of the paid features because of how much they cost but seeing what they were they would not have been worth the cost. The actual factory is a couple miles away and they no longer do tours. There is a museum nearby but after the disappointingly long visit at Chocolate World we didnt have time to go to it.Regarding Coronavirus Regulations:They claim all these Covid regulations and safety measures but they do not actually enforce distancing or masks to any real degree. My brother is a Covidiot and wore his mask under his nose the whole time. He was asked to wear it properly *once*. They say they require timed passes to enter but there is a line outside and they just let anyone in regardless of timed pass possession. When my dad held up his pass in which the time had passed hours before the guy was confused why my dad was even showing his phone screen. The building was packed making social distancing impossible. They only enforced it to any degree regarding lines and even then they didnt really enforce it at all. If you say you are only allowing small numbers in and that timed passes are required then enforce that ffs.Very disappointing overall.

Loved it! Had a ball. Simply the best

Had an amazing time!! There is so much to do and the memories my daughter and I made will last a lifetime!

Had a great time doing the factory tour and our 9 month old absolutely loved it! Lots of great souvenirs to pick from to remember our trip here.

Exciting rides without long wait time. Zoo was cool too. The bears were wrestling around with each other- an impromptu show. A fun day!

Its a sweet place... Alright I know.. Im a dad, I can say things like that. Its a big place with a lot of different treats. The build your own candy bar is pretty cool. I do think it is a bit overpriced but its a nice place to have a timeout with the family before leaving Hersheypark

We felt completely safe because of social distancing and everyone wearing masks. It was still a lot of fun and not very busy.Lots of happy memories are ready to be made at Hershey Chocolate World!

Excellent time. Had to make reservations on line prior to attending to minimize crowd.

Not enough benches in the middle of store. Prices are a little high. Milkshake cost about $8.00. Making your own candy bar is great for the kids. Place was about empty of people.

Hershey’s Chocolate World is a must see. I love interesting facts so I really enjoyed the short 15 minute presentation that tells the journey of cocoa. You need to go on the trolly ride. It takes you all over town to see the historic sites. We even saw where Reese’s cups were made in his basement. The make your own candy bar was fun. You get to watch the machine make it for you after telling it what you want in it. Great day!

An immersive chocolate experience of how Hershey makes chocolate! I learned how the company uses cows right in Pennsylvania to source for their milk chocolate, free ride through a chocolate factory simulation. Free parking. If you dont have time for the park, Chocolate World is a must! They inspired me a new way to brew coffee, mixed with hand ground cocoa nibs.

Great as always and they are managing crowds and the venue perfectly with the COVID restrictions. Fantastic job Hershey on being responsible. Still some of the best snacks and candies in the store you cant always get everywhere. Operating at 50% capacity and on a Saturday is not too bad. If you have the opportunity on a weekday, that would be your best bet to have a bit more freedom and quick rides on the tour.

So they want you to log in before you but the website doesnt work and then they make you go in and out the same doors rather then making traffic go one way its all ways and then out the same doors. The ride was nice but its was not a good time and the people are rude now.

Lots of chocolates! Did the factory tour ride, seems like a good place to take the kids for an afternoon. The gift store was huge! The COVID restrictions were well implemented and the staff accommodating. Would recommend!