I love the chairs. I was so n an car accident and my daughter wanted to get me out the house after almost 3 mos being home. I was a little bit reluctant because of pass experience with seats and especially now with coronavirus. But I was pleasantly happy Great seats they recline and you cant see the person behind or in front of you. And the spacing was way more that 6ft. Will be going back.

An AMC theater housed within the Stonebriar Mall. The mall itself is high end and fancy, so the theater does a pretty good job of maintaining that aesthetic. Its large ,well maintained , and offers the usual theater commodities like a snack bar, drink bar, and dine in style food. The seats range from standard to recliner style, and they have Dolby sound. Tickets come with reserved seats by default, so no worries arriving late and wondering if youll find a spot. All in all, a good movie watching choice.

Great staff, Clean,Social distancing in place!Covid-19 has definitely impacted the way things run here. But Im glad theyre taking actions to things work.The kiosks are monitored by attendants and are cleaned regularly.Social distancing is in force as seats get blocked off from options when purchasing your tickets. Prices are reduced and the seats were clean.Only downside is that its inside the mall on the 3rd floor. If youre not familiar with the mall you could get lost/be late to your movie.

They should remove the Dine-In from the name of this location. This is not a dine in movie theater. You have to order food at the normal concession stand. If all you want is standard popcorn or nachos its fine. If on the other hand youre looking for proper lunch and dinner entres and the like...forget it. What they offer in this regard is EXTREMELY limited and overpriced for the quality.

My favourite AMC in this area, modern threatre, most probably not too old, the recliners are amazingly comfortable.They have a fine in experience so you can order food and they bring it to your seat.The food taste is mixed sort of, sometimes I have gone right and sometimes wrong, fries were too salty.The Dolby threatre is very nice and spectacular, excellent audio but the recliners are different and I didnt like them.better than other auditoriums given the ticket price is $16I keep visiting back as they have Indian movies on show too.

Very clean. Very few people there. Its helpful that you pick your seats so you can decide if there is enough social distancing

Amc A-list member and saw movie in Dolby theater. Always a great experience.

There is always room for improvement and staff could be more real.

We really love the new addition at the AMC Stonebriar. The seats are comfortable. The middle armrest can be moved up if you want. Unfortunately we didnt get to try any of the hot food due to the timing of the movie tickets we were able to find. We did have popcorn and drinks which were good. The drinks station was filled with ice but that could be children playing with it.

I always have an outstanding experience when I come to this AMC. The drinks are good, the Icee is always cold and so good, and one time we ordered dine in, it was AWESOME!!! I ordered a burger with fries and it was so good! The theaters are very clean at this movie hall. I would highly recommend this movie theater to anyone!

I brought my nieces for their first ever movie and we watched frozen 2 .stephanie at the ticket stand was super helpful and the nachos were amazing.the large pop corn was huge!!!!! The kids absolutely loved the experience.

I love the atmosphere here. The theater attendants were extremely courteous and helpful when I was having difficulty using the ticket purchase machine for the first time. The restrooms were extremely clean and well stocked. The theater was very clean and the seating was roomy and comfortable. I will go to movies more often, here.

Baby, remember the Avengers 3 and 4 we saw here? And your favorite wandering earth！

This is a great theater for husbands who are shopping with their wife. Let her go walk around while you catch a movie. But be ready to pay more for the movie and snacks than she does on clothes. I took my 3 kids to see Frozen 2 here the other day and I was about $100 for all 4 of us. Thankfully my wife wanted to shop so I saved some money there...the facility is nice and I have never been there and it be crowded, but that’s probably because of the price.

Clean enough and good seats & screens. Reason for this review are employees Morgan & Jason. We lost a phone in theater 17. Morgan and Jason were really helpful & went above & beyond. Jason found the phone in a spot we looked in twice. Hes a wizard! We are so grateful!

This place is wild expensive. You have to order at the counter, not your seat, and my food was cold. The tickets are normally priced for an AMC, but the food is overpriced for what you get. The seats recline, but they arent as comfortable as other theaters. Some of the staff was great! I recommend trying other dine in theaters before trying this one. Youll get a cheaper ticket for the movie with more comfortable seats and better quality food.

Bathrooms absolutely are disgusting. I reported to a team member before my movie started and they stated it would be cleaned. After my 2 hour movie, went back and it wasnt even cleaned. I went to talk to manager and she stated she only had 1 female employee on duty and will work on communication between them. Unfortunately,this isnt the first time the bathroom has been like this. It previously has been bad and AMC neglects to keep up the cleaning of their bathrooms!

Love coming to AMC! A little dirty, but a great spot!

Nice theatres, dine in service and the food is good! Pricey!!! But good. I go to the movies a lot. So, I am all about the AMC monthly pass for $20 bucks a month it gives you 3 movies a week! Thats 12 movies a month! Thats $1.66 a movie if you use them all!!!Thats a no brainier right there!

First visit. Theater was outstanding - clean and comfortable. The recliner seats are my favorites. The drink selection is awesome...Coke Freestyle, and the food selection is good. Ordered the Royal Brie Burger with fries. The fries came out nice and hot, but with too little ketchup. The burger was decent, but it was a bit cool and dry. It could have used additional fig spread or at least some mayo.The service was not good. From the ticket booth to the fact there were no people to be found and no movie names on the individual screen entrances, I was left standing in the corridor, wondering which screen Midway was showing on. I was a bit irritated.

Its dine in but the chair table is too small to hold much. Dont expect a 5 star meal either. Prices are typical for a theater though. I thought it was WAY overpriced for what you get. The seats are great for a movie, but lack the forethought of eating. Screens are great quality and the sound is great as well.

Huge theater. Can purchase tickets at a kiosk in the front. The chairs are big and comfy with the electric button to turn into a recliner. This is a dine in theater but I have never ordered food from here. I did have a drink at the bar though, bartender was very friendly and knowledgeable! Took time to have a conversation and made the drink correctly. There are a lot of seating options in this theater and also a ton of screenings! Can see almost any movie that is out at the time all available in one place.This is my go to theater near to me. Never hard to get movie tickets here.

In all in the name of what is holy, get rid of the automated kiosks as the only way to buy tickets. 2 of the 5 were operational. I was helped by a sympathetic employee but he couldn’t get his payment processing machine to work. So I again tried to use another kiosk. Not streamlined. Not easy. Payment was difficult. CC machines need work. They look really nice though so there is that.

One of my favorite theaters within the DFW metroplex. Newly renovated seats that recline all the way back especially in the Dine-in Delivery to seat theaters. If you get a seat in the Dolby Theater the recliners dont go all the way back entirely or should I say the footrest does not go up all the way. They give you free popcorn and a large drink on your birthday every year and you can use your A-list membership at any AMC Theatres across the u.s. 600 + theaters. I tell all my friends about it its definitely worth it 12 new release movies every month for roughly $20.

May 24-2019: Disappointed that a theater can run out of Jalapenos even before the afternoon is over. You cant really enjoy movie nachos without them. Wish they can tell that before am order is placed. One star is lost for the bad service.Past Review: Been to this AMC after a long time. Lot of upgrades and all good.Had trouble ordering food to the seats, so went down to get the snack. Otherwise, love the new look and feel of this fantastic place.You should try their Ultimate Nachos, very good and awesome taste.

My girlfriend has the movie pass and it is an amazing deal. The reclining seats are comfortable as hell and some sections are set up with sets of two chairs having their own little area, perfectly set up for date night. The overall atmosphere is great. Movie theaters have come a long way and you can tell they are putting up a good effort to stay relevant and its appreciated.

A really fun experience. In case you didnt guess it, the food was exorbitantly expensive, but it was a fun experience to be able to watch a movie with incredibly comfortable reclining chairs and a burger before you. It was also really easy to find and there was a good selection of movies! Something you should try if you love your movies like I do!

Worst movie theater experience Ive ever encountered. Parking is a disaster, no signage to let you know youre even in the right place. The place was mobbed and clearly employees were overwhelmed. We arrived 30 minutes prior to our movie and BARELY caught the beginning of the movie - missed all 21 minutes of previews waiting for over 25 minutes in line to buy 2 drinks and a bucket of popcorn for nearly $24. Candy racks were empty, half of the fancy Coke drink dispensers were either empty or not working correctly. When I asked for a drink carrier so I could get the 2 drinks and popcorn back to the theater on my own I was met with a flimsy box that had no drink holders and would not carry the drinks. SO if you want drinks for more than a single person then all parties will need to wait in the LONG line and miss the movie. The lobby floors were covered with trash - trash cans throughout were full and overflowing. The womens restroom was a disaster - several stalls with no toilet paper and trash/water mess everywhere. If I am going to pay Dine in ticket prices it should be a better experience than this was. Truly disappointing. The only thing that saved it all was the Mr. Rogers movie was amazing.

The theater I attended was very well kept and there was no stench. The seating was premium. I didnt get a chance to dine becuz we had jus left a restaurant before the movie. Definitely cooning back!

Worst customer service I’ve ever experienced. The workers act like this is the absolute last place they want to. From the moment I walked in until the moment I walked out not one employee smiled or said hello.. they just stood there either on their phone or taking with each other.The kitchen is a whole other topic. Just know a dumpster behind a bar on bourbon street in New Orleans is cleaner than what I saw.Also, expect to pay a delivery fee if you order food. Even though I wanted to get my food before I went to see my movie, which I arrived early to just so I can eat in the lobby before, they charged me a ridiculous delivery fee. Ridiculous!I will NOT be returning to this theater.

Burgers and pizza only. Have too order at the front. I was hoping to knock out lunch while watching 1917 but grabbed some mms and a ginger ale. Smaller screening rooms are cool, I wonder if they rent them

Good theater. Seats are nice and comfy. I will go again but my biggest complaint is the concession stand line. It is looong! Be sure to give yourself time to get through it or be prepared to miss some of the beginning of a movie at busy times.

My 5 star experience was not with the movies or the food, but the service of the manager named Nicole! I worked on Customer Service for years so I know when a situation was handled well! When she could not get the concern reconciled right away lets just say SHE WENT ABOVE AND BEYOND TO MAKE US HAPPY!!!Saved our date night and we are looking forward to going back soon from with the free guest passes she gave us as well.She showed care and compassion thru the whole ordeal, and we are VERY grateful for her service!Thanks Nicole!!!

Good theaters, inside the stonebriar mall and that makes it convenient - after getting tired with the shopping one can relax here by enjoying all the latest movies. I wish they had reclining seats.

The Luxury of getting your food delivered to your seat without having to get up and treating you like a royal is awesome. We have been here several time for our movie time and we order food, it gets to our seat with no problem. I wish there was a way where we could order the food from a phone and then it delivered to our seat rather than having to order in line and then getting food delivered to the seat. Otherwise, its a great place for movie time. Please open one close to 380 and Preston. Thanks! Highly Recommended !!

The actual theater and seating are nice. The bartender was cool. He service is very poor otherwise. Stood in line on a Sunday afternoon for popcorn, with about 15 other people. Only one reqister open with seemingly no oversight or concern by any members of the management team. Any business will only be as good as the frontline management. This place is lacking.

Movie theater was clean and comfortable. It was easy to find where your movie was showing. The only negative was the employees. My mother in law lost her glasses. We called a few times and told employees and manager exactly where we were sitting. We were told they looked and couldnt find the glasses. We drove back to the theater and the glasses were sitting on table of her seat. Other than that, the kids enjoyed the movie and the reclining seats are nice.

AMC Stonebriar should be ashamed of themselves for this atrocity they are calling a Dine-In Theatre. I understand some may mind people walking during the movie repeatedly, but to have to order at concessions and have them bring whatever you want to you is an upgrade to prior but is less personal than the competition. In understanding the theatre pricing is always inflated, there seems to be a bit more air in the pricing for options here and the overall quality does not support the elevated costs. In knowing that big business is about profit margins, AMC wont look to scale back on the pricing, but you need to look at improving function and offerings if you expect your patrons to utilize the service you are trying to provide. Needless to say, on my most recent visit yesterday I skipped the Dine-In experience and went to Red Lobster afterwards and spent $10 on dinner for two than I did for some snacks as a Dine-In Experience. Wake up!!!

I love coming to this theatre, it’s actually cheaper than a lot of the other ones! I’ve never had a problem with cleanliness, it’s always been pretty good! Only reason it’s a 4 instead of 5 is because they only had one cashier working concessions and there was a very long line, the young lady kept calling for help but no one came. So that was frustrating but the theatre overall is great!

If you would like to stand in a line 70 people deep missing the 1st half of your movie to order your food and then wait for them to deliver it to your theater where there are no trays or tables to eat on then sure.. I suppose you could call this dine in.. I mean we didnt so here we sit starving and hoping the line will eventually shorten..

Zero professionalism. Management is more robotic than empathetic. Also $9 for 1 beer. WHY are there so many men working here??! The disrespect. Seriously save your money people.

The theater was massively understaffed. Only one person at the ticket booth, only one checking tickets, and only 3 working concessions. The line to just get a popcorn and drink took almost 30 minutes. They were out of several food items. This was on the weekend before Christmas for a showing around 8pm, so not an unexpected time for people to be going to the movies. The theater was dirty and the tray was not cleaned at all since the last showing (covered in crumbs and sticky). The fountain drinks were warm and almost every napkin dispenser was empty. The restrooms were dirty and most stalls had no toilet paper. The only good thing I can say is that the employees themselves were nice and clearly trying hard. I never saw a manager attempting to help (and I had pleanty of time given I was stuck in line for 30 minutes). For the nearly $30 for a couple of tickets and another $30 for one regular popcorn, a large soda, and burger very much not worth it.

Our first time going to AMC Stonebriar and we had the best experience! We ordered food, but unfortunately by the time my nachos got to me they were cold and soggy. I headed to the front counter to request to have them give me a new one but ran into a very nice gentleman, whose name I wish I had gotten, who said he would refund the purchase since I didnt want another. As I was waiting in the lobby, a lady approached me and asked how everything was. I told her about the food and that I was also missing the movie. By then the gentleman came from the back and told me that he had refunded the tab for the food. Also we were given 3 vouchers for another movie. It doesnt stop there!!! I went back to the concession stand to get more food. The same guy met me at the counter and gave me 50% off my purchase. What an amazing experience and customer service!! First time but definitely not the last!

They never have hot dogs ready when requested. Something is always dirty or sticky. Had to wipe down our own tray tables at our seats. The people behind us sent for someone to come clean/wipe theirs. AMC Stonebriar need to focus more on cleanliness. This is a public place with buttons, handles, public condiment containers, etc. Not to mention the finger foods & eating with hands. They need to disinfect, wipe & clean often. I dont see where this is a priority for them.

Thought the experience would be more like Studio Movie Grill... My food was late and they forgot some of the items in my order. Since theres no waiter button on the seat to get service, I had to address the problem after my movie. I will definitely stick to Studio Movie Grill when it comes to the movie Dine-In experience going forward.

The IMax theater was dirty, we purchased 5 seats online. The cup holders had empty water bottles in them, there was a half eaten container of popcorn in the aisle and the seat had some white stuff in it. They did send someone to clean it pretty quickly after I informed someone.

Great theater, so many screens!

Nice place. Reserve seating; comfortable chairs. Did not have any food(but looked bit expensive)

This place always been a best place to watch a movie. The theatre is located on the 2nd floor of the mall and its so lively. The parking is little hassle since its very difficult to find a parking outside the mall sometimes. The seats in the theatre are very comfortable and probably one of the best places to watch a movie in Frisco area. There are lot of shopping and dine-in Options available too after the movie

Bad. Waiting at the ticket line and they only took the premier line so us and one other lady had to wait to the point where we just went to the kiosk and bought them. Then at the concession it was worse. It was us and the other lady again and the premier ticket booth line people just kept coming up the premier line while it was just us two in the other line. Finally someone let us go or theres no telling how long we would have waited. Only one person handeling two lines and only taking the premier is insane. When the guy let us go I heard a person in the premier say we shouldnt get to go. We were late for our movie and the lady said hers had already started. We arrived 20mins early and was late. Crazy. Several soda machines were down but the theater was clean so theres that.

Good place to watch a movie. Seats are really comfortable, all recliners. They keep the halls really clean too. Also AMC give the option to choose your seat in advance for almost all the movies. They send the food right to your seat if you need to, so that you do not miss any scene or promos. Also it is right at the mall so you can shop as well. AMC provide A-lister card for 23.99$ per month, through which you can watch up-to 3 movies per week. That card also provides some deals on food sometimes.

Love this place. Theaters are kept clean and sound and picture quality is always awesome. They have moved to mainly servicing ticket sales with the self help kiosks, which I actually prefer, and they have about a dozen of them to utilize.Food isnt the great, but they arent trying to be a restaurant/movie theater really so cant hold that against them.

Came here to watch the movie Yesterday. Purchased popcorn, drinks and a shake. Customer service was not very good but the facility was phenomenal. Restrooms were everywhere in the hallways near the theaters. Seats were very comfortable with plenty of room to stretch out your legs. We will go back next time in town.

We love dine in movies so we tried this one... big mistake. We had to order the food at the concession stand. It took them 40 minutes to bring it to us... and only after my husband left the theater to follow it up! Average price was $13-$15 per dish which was ridiculous for movie theater food and for the small amount you get. If you need drink refills, you need to get it yourself at the concession stand! If you want a good dine in movie experience... go elsewhere.

Will not be back here. You have to stand in long line to order way over priced food at counter. Large $7 drink cups do not fit in cup holder at seat. Person delivering our food was a wreck and had no idea how to deliver our food. The people next to us ordered at the same time we did but got their food 20 min after we did. Why would I return here when I could pay less to order from my seat? The movie was good!

Saw Star Wars on Xmas night. Truly the dirtiest movie theater I’ve ever been to. Trash, popcorn, napkins, lids, food all over the floors everywhere....at the concession area, in the halls, the theater and bathrooms. After the movie ended, it was still just as filthy. No one had cleaned anything at all. Everyone around noticed.Do better. It was awful.

Sorry, not impressed. Long lines for no good reason, and most of the soft drinks flavors were sold out. I mean really? Isn’t concession stand revenue critical to a theater’s financial success? I’m trying to spend money but I’m 15th in line on a random Friday and you can’t even sell me a soft drink.

A group I work for wants to organize a group to see a film next weekend but there are still no times listed. Since they do Dinner & a Movie events, my hands are tied in providing info to everyone. Since some theater are already showing times for March movies, its not unreasonable to expect showtimes for February to be available.

Bar not open for noon shows which was why we chose this theater. Lots of teenagers because it is in the mall. Long walk to entrance from parking. Pick a different one.

The prices were high and the movie theatre that I was watching the movie in was really hot but overall, a great experience. I wasn’t surprised that the price was high because it’s Frisco. I spent $20 on popcorn, a drink, and a hot dog so just be mindful! The one star off is for the air conditioning. Service was great and I love the location!

We just went to see Jumangi and not only did we have to wait 20 min in line to place our dinner order but then waited 45 minutes to get it. This was after I went down to check on it too. The food wasnt bad, but it was my fourth choice as they were out of my first three menu options I asked for. My husband had to go stand in line another 20 minutes during the movie to get candy as the consessions arent separated from the main dine in line. The theater itself was so dirty and looked like it hadnt been cleaned all day. Not sure if this is a rare night and a bunch of service staff were sick, but my husband and I will not be coming back. What a terrible experience. This should not be advertised as dine-in. Eat before you go and be prepared to stand in line for 20-30 min for a drink and popcorn.

Unreasonably long line at concession. 2 registers open. Had to miss 15 min of move so I could pay for a cup of soda that i then have to fill myself. Probably wont come back, sticking with local theaters that have better service.

Equipped with huge screens and comfortable seating arrangements. One of the busiest place near Frisco area and located inside of stone briar mall .

Great place to go grab a movie. Saw Invisable Man there yesterday afternoon. Clean at every corner. Go watch a movie!

Went to go see a 9:20pm showing of crawl. Made it to the theatre to purchase the tickets at 9:30pm. Upon paying we noticed the price was cheap verified that that was the price of two tickets for the 9:20 showing and it was confirmed. Tickets were ripped at the podium and we went to be seated. Sat down and watched the last 10 minutes of the movie. We were sat in the wrong theatre, despite verifying at the front desk. Entire movie ruined for us. When we went to address the mistake, they issued a refund a “sorry.” Manager, John K., was extremely passive aggressive and rude about the entire situation. High prices, mediocre food, and awful customer service. Do not recommend.

This theater needs quite an update/overhaul on their seats. Having the option of having your food delivered to you seat is awesome, but since they have year 2000 style seats...you get poor kids inching their way through peoples legs trying to get to your seat with your food. I decided to try the IMAX theater this last weekend,and found the exact same seats. They are so tightly packed together, you cannot even sit comfortably without being in the neighbors personal space...and I am not a large person. Other than that, theater is kept clean and food is okay...just need an upgrade in seats for the price they charge.

Took my entire family Wednesday evening before Thanksgiving. They were out of EVERYTHING even diet coke. I asked the manage if they were expecting a crowd and stocked up. He said yes, then couldnt figure out how to refund my soda. So I just walked away he didnt apologize or anything.On the upside the theater and movie were awesome.Word of warning if you expect a restaurant movie experience DO NOT GO HERE

There were 40 minutes of commercials, which started 15 minutes late. The actual movie started 55 minutes after the posted start time. Thats just incredibly too long when you have children with you, or are on a schedule, such as we were on a Tuesday evening. Other than that and our location not offering dine-in service, it was very clean and the theater was a good temperature.

This place is over rated. Food was over priced, cold when I finally received it, which was half way through the movie. Lights came on during the movie and stayed on, even tho several complained. I ask to speak to the manager, but got nowhere... was told I could contact corporate, but they don’t have a number to call. Good luck with emailing them. I will not go back.

This place has gone downhill. It is very dirty. The carpets are not clean, the condiment station is a pigsty, the rest rooms have no toilet paper. The concession lines are ridiculously long, which is fine if you want to discourage patrons from buying the overpriced food. Do people no longer take pride in the place they work? I will never go back.

Terrible customer experience! 20min wait in line for popcorn. The drink machine was so full of ice that you could sit your cup down to fill it up. Several drinks were not available. Then you slip and slide on the ice all over the floor. No napkins out. The women’s bathroom was filthy with half the toilets clogged. Worse than a gas station bathroom. Talked to the manager and he could careless. I made the mistake of going to AMC instead of Studio Movie Grill. I will never make that mistake again. I just wasted $30 to leave disappointed.

Seats and movie were good but the food was overpriced cold and took almost an hour to have it delivered to our seats. The milkshake was very overpriced $9.50 and it was only half filled the rest just being whipped cream. I would recommend eating elsewhere before the movie avoid the mediocre food. When informing the manager she really didnt care and did not make any effort to remedy the situation. Will definitely not return

Poorly managed and dishonest advertising. We thought this DINE-IN would be like Studio Movie Grill or Moviehouse and Eatery. Nope. You order at the concession stand. Food is expensive and then there was a 2 dollar charge to bring to your seat. No alcohol.But we cant say how food tasted as they had one person taking orders and the line was 20 deep. We were inline for 8 minutes and didnt move.No manager was visible to complain to. We watched our movie hungry and thirsty.

Very good theater going through renovation phase...

Pros: Reclining seats, food tray, big screen, seats can be reserved.Cons: Theater we watched Mission Impossible Fallout is a really small theater. Sound was not so good. My home theater has much better sound than that. The worst part was even after the movie started the lights at the bottom two corners of the screen were not turned off, as a result light was falling on the screen and it completely destroyed the movie experience. Take a look at the attached pics to see what I am talking about.

It was a slow night. Ordered food and they forgot it. Finally had it delivered and the server proceeded to complain and interrupt the movie. The food was cold and not to order which was disappointing since we planned our dinner to be there. They refunded us and made it right though and were quick to respond (the managment staff the next day) so in a world of no customer service these days it redeemed the situation and well go back.

Convenient if you need a nearby AMC. Movie was good, and so was staff. What was a disaster, their food service. Received our food, a little over an hour, and of course it was barely warm. Asked for hotter food, which came a little over barely warm lol. It really wasnt funny because I was hungry. I ate some of it, and it got cold fast, and wasnt good. AMC needs to fix this, and get their food service setup like SMG. Tickets were a gift so...Bar and drinks were Awesome!!!

It was a nice experience. Took my son to watch Abominable in the afternoon and the theater was pretty much empty, considering it was midday on a Tuesday. But the theater was clean. Sound was good. Ill have to go another time to experience the imax and the weekend situation but for this visit everything was pretty good.

Kool

Total mediocrity and you can tell it is the goal of AMC this rendition of dine-in movie watching. Separate line to get in which was long, separate line to order food, and separate line to order a cocktail. Food is below average. Service is of the cattle car standard with efficiency on serving masses with fewer employees and profit optimization over customer experience. Frankly AMC should stick with standard concessions if they cant provide a competitive experience to some of the better dine in options available in todays market.

Brutal customer service, with completely underachieving incompetent management. I strongly advise any deaf or hard of hearing individuals to completely avoid this movie theater . Their cc tech is junk and on top of that after i had to leave the movie theater because they couldnt get it to work, they would not issue a refund. This was a family outing for my sons Birthday party, entirely ruined

Movie started 40 minutes late. Someone had to go to management twice to get it started.

This place has issues. Tickets are expensive, and yet for that price the facilities are left in disarray. The bathrooms are a nightmare. We got to our seats about 10 minutes before the show was supposed to start, and there was still popcorn and other trash left over from previous showings. Absolute mess.

I dont know if the problem is poor management or lack of staff, or both, but the results are clear - trash everywhere and dirty bathrooms. The screening itself was fine, although they had the volume cranked up to inhuman levels.

I love movie theaters but this place needs to fix their food line! I missed the first 20 minutes of my movie trying to get popcorn! POPCORN! It took me 55 minutes to wait in the line and the employees had no hustle whatsoever!

These seats are nowhere close to the quality in AMCs in the city. They are narrow and have a wooden middle part between the pair. The purpose of the pair is to have couples and people who know each other to sit together.So having to squeeze in, means my leg activates the already broken recline feature. So all during the movie, my chair is moving up and down til it finally stopped moving at all.Ill stick to going to other AMC theaters or maybe these types are only in the done in theatre. I wont waste a ticket to find out.Bottom line, go if youre skinny, but not if you have some meat in your bones.

Good movie viewing experience. Very comfortable seats. Did not really get a chance to sample the food

This AMC is one of the nicer ones...

We show up to the theater to see Captain Marvel and immediately find out they over booked the Imax by accident. Come to find out it was no accident. We bought the tickets 3 weeks before it debuted. Then 2 days before the event they decided to sell all the Imax tickets to a trucking company knowing full well that the tickets were already sold. Did they care? No. They only cared about the money they could make out of this event. If it was money they want, they will never get another penny out of me. I will never come back to this theater.

The seats are comfy but not as comfy as west Planos Cinemark theater. If you wanna go here please be sure to eat before o be ready to stand in line for 45 minutes.The food is ok, and you have several options of food and snacks, but the service is really slow. The staff probably needs a better training.

Clean, good staff and good movies

Ive been here twice to try the dine in theater. Both times I didnt get to eat. What an awful set up. Standing in line for 30 minutes and then food never got delivered to the seat. I got my money back but its the second time. I have no desire to go back. Cinemark or SMG, dont waste your time here.

Terrible experience. Waited in my dine-in seat for 30 minutes. No server ever came. Found out all the screens are “dine-in.” Yet, I had to miss part of the movie to go order at the front counter. What’s worse, I then had to pay an extra charge for them to deliver it to my seat. They wouldn’t just let me take it at the counter. Makes no sense. I would avoid AMC and go to a real dine-in theater.

We paid for a the Dine In movie like Studio Movie Grille, Movie House Eatery, and IPIC offer, but this was awful. You had to wait in line, we missed the first part of our movie, and the bar for drinks was far away. If you wanted a new drink, it was 200 yards from your theater, and a line again, so 15 min at best....AMC is a dying dinosaur of a theater experience, go to the others and have a great time, for less money...

Went to see Downton Abbey movie. Previews (25 minutes of them) were sharp and bright, but movie was dim. I left my seat and told customer service rep who said, I think I know what it is. But nothing changed. Even the exit lights over powered the projection at the corners of the screen. After the movie I spoke to another customer service person who said he thought he knew what it was because thats happened before in that auditorium. He did not offer a refund, but I asked for one and he promptly gave it. From the long wait in concessions to poor presentation quality Im pretty much giving up on AMC.

I mistakenly forgot how long the lines are at this theate . Very few staff members working to expedite the process of purchasing popcorn & a drink. We love going to Wylies movie theater owned by another chain. Customer service is their expertise unlike AMCs self service with limited staff and long lines. Do not be fooled by the dine-in service mentioned on their website. You still have to wait in line and take your items to your sea . This is NOT a true in service theater!!

Theater was very clean but the staff they hire are all really young and a little unprofessional.Im also an AMC stub member and it made me a little upset I was told to get in the normal line because the premium lane was not open. I normally dont have a problem with having to wait but they had so many workers behind the counter (almost to the point of over staffing imo) there was no reason anyone should have had to wait.

So I dont usually do this BUT my most recent experience has not been my only unsatisfactory one.Today myself and my four children went to watch a movie to waste time before we go to church this evening. I ordered my tickets through the app. Once here, we ordered some food to be delivered to our seats. The card I used did not have enough to cover the entire balance. Instead of holding up the line, I advised the clerk that I would take my kids to sit (one being an awfully heavy arm baby) and come back to pay the remainder after I moved money into the account. He said that was fine. When i returned, however, I was informed that they had voided the order and I would have to place the order again. Now, this would not have been an issue normally BUT the refund was not in my account and I only moved enough money to cover the balance that I had. So essentially I would have had to pay for it twice and wait for the money to go back to my account in 3-5 business days. After explaining the situation, the manager that was consulted kept saying What would you like to happen? and I can give you a voucher for 12.99 to get popcorn and drinks. I briefly tried to explain that I had 4 starving children but ultimately there was nothing he could do.Now I realize that the initial issue is my problem. My point is the way that this was handled was ridiculous. As a person who has worked over 10 years in customer service, I felt like they should have comped our order as a courtesy. If for no other reason than the fact that they did not advise me they were going to void my order. If I had known that, I could have easily proceeded to move the money while simultaneously holding up the line.I truly hope they get better management in place. Its less about the money I was spending and more about the fact that no one showed and inch of empathy for my situation. I ended up requesting a refund for the movie as well and we are currently enjoying California Pizza instead. We will not be back to this location. Maybe AMC altogether. Cinemark may move up to our primary place to see movies going forward

Unique way to do dinner and a movie...less crowded then most that I have been to

I have been to number of different cinemas, this is by far one of the top ones.Nice cleanFree parkingAccessible from the highway.Lovely recliner chair with the dine in options.Pop corn are nice too, now that is the most important part when u r off to a movie.Friendly staff.Spacious entrance so it never feels it is too busy.Good sound in the cinema.Screen can be sometimes smallOverall, decent cinema for couples, friends, family and kids.Tuesdays they have deals - check out their website.