Great fun for the family. My child loves it here. The varying water depths is great for young or nervous swimmers. Weve been here on our own, for field trips and for birthday parties. Every time the staff was helpful and professional. The facility is always clean. I also use the gym. It is one of Charlottes hidden gems. Recommended

Best water (affordable) water park around. Kids aged 9 to 4 years loved it. Awesome slide, lazy river, splash pad, etc.

Had so much fun with my nephew 1/2/2019. Free parking. Prices are affordable (Mecklenburg county residents pay $8/adult, $6/kid, more for non-residents). They have a water park- lazy river, big water slide, smaller kids (age 7 and younger) playground area with slides, water buckets, and sprinklers. There are swim lanes with water basketball and volleyball and a tide current pool. Free swim lessons. Life jackets available for free. Changing areas have lockers, toilets and showers. Open year round. Staff is very friendly. Decent hours. There is also a workout gym upstairs for adults. Adults can also enter pool area without paying to supervise kids if they dont want to swim. Lots of lifeguards on duty.

My friend and I took my 18 month old nephew and her 9 year old niece. They only wanted to leave after 3 hours because the 9 year old was starving Haha. Great place for a day of fun when there is no sun (or too much sun)!

Clean, kid friendly and bright.But restrictive. You pay $150+ for 3 hours of party and water play. Making the reservation was easy. Paying in person was not.Some people need to stay behind the scenes and just do the paperwork. I hope she, Deborah* isnt there for the actual party.

I brought my boys here (ages 5 and 8) a few weeks ago and we loved it. Very affordable and lots for both age groups to do/enjoy. When we first arrived, it was a little crowded but everyone cleared out and we basically had the place to ourselves! We had never been to the pool at Rays Splash Planet before but we will definitely be back sometime soon!

Just attended a birthday party there, great way to swim during the winter weather. My 3 year old loved it, I really liked playing in the water with her...never felt grossed out like I usually do at any other public swimming facility, swimming area stayed clean. My only complaint is the locker rooms really arent roomy enough to accommodate a busy day of parents and kids, and no one ever cleaned up the trash that a few people had thrown around the locker areas. Not much privacy unless youre in the toilet stall itself. I dont think teenagers would be the slightest bit entertained here, but a great place for younger. A nice toddler area, water basketball, and 2 larger slides and a lazy river. Plenty of life guards that actually take the job of water safety seriously to my relief...kids and water are dangerous together! 2 rooms to accommodate birthday parties, nothing special about them but nice. Will be taking my daughter back from time to time!

We were there for a birthday party, and it was really nice. The staff was very friendly and most importantly, the kids were having a blast.

Mom and me swim was cool, saved us a few bucs. My youngest(3) loved it! My older 2(12&10) had a fine time too. The price is reasonable. Facility was clean, plenty of sitting area. Playground and picnic tables outside but way to cold after being wet. We will definitely be back for sure.

My family and I were very impressed with this indoorWater Park. It is small on the scale of what most people think or compare to water parks out there but it is clean and very well managed. The life guards are constantly moving and observing. This is great for families as it is set up for little children and then another area for older children and adults. It has a lap pool, lazy river, circular pool,and two slides.they also have life jackets if needed. The price is better than reasonable and you can stay all day....no time constraints. Thank you Rays Splash Park!! We will be back again..

Very popular place...has a gym for adults to work out while kids play or sit in air conditioned room. Great place to bring the kids for some water play

Great place to take your kids my son had a lot of fun. They also have life saver jackets so your kids can wear one in case they dont know how to swim

Fun for the kids. They use a ton of chlorine. My nose felt burned when we left.

Reasonably priced way to keep your kids entertained for a day. This place is super busy, the line was almost out of the door and there wasnt any available parking so I had to,park next door at the school. The chlorine from the pool was so strong my eyes burned for 2 hours after we left and I didnt even get in the water.

It was sooooo much fun and the kids were so excited about it. Definitely a great place for the family. Loved it and we we be going back again and again.

Not bad but I like great wolf lodge better

My kids love this place. They are taking swimming lessons at Rays Splash Planet. Its always a good time when we go. My husband and I go up stqirs and workout as they play.

Small, but something to do during winter months. Front desk staff is helpful, but lifeguards can be rude and inconsistent with rules. The upside is that its cheap, but its nothing compared to great wolf lodge or carolina harbor (carowinds waterpark)

We had a great time. They have a big slide, a small slide, and a lazy tubing thing. Its really great for the cost. The kids loved it. This is a great way to give your children an indoor water park experience if you dont have much money to spend.

Great fun for the family. My child loves it here. The varying water depths is great for young or nervous swimmers. Weve been here on our own, for field trips and for birthday parties. Every time the staff was helpful and professional. The facility is always clean. I also use the gym. It is one of Charlottes hidden gems. Recommended

Really cool place to bring the kids. I like their check in/ out system and they have the workout area that overlooks the water playground. My sons camp went there several times during the summer and I would sometimes go to watch him play with his friends while I ran on the treadmill overlooking the pool.

The lifeguards were awesome! Everytime my 3yo got too far away from me(cuz I have bad knees) and he was getting ready to get into some water too deep, they stopped him. They saw me limping but never made me feel inadequate for not being able to keep up. He was maybe 5-10 ft ahead of me but couldnt hear me cuz of how loud it is inside. My mom runs a summer camp and had 17 kids there that day. It took an unreasonable amount of time for them to check us in. The entire staff was working with 1 lady to upgrade her pass, yet we had 17 kids, 1 toddler, and 4 adults. Smh

Inexpensive, lots of fun, plenty of lifeguards, the water temp and depth are perfect for any age!

Great for kids when the weathers not so great. Nice and warm inside.

I can’t say enough good things about this place. It’s our second time driving over an hour to come. I took my preschool age daughter and friend on a school day and we had the whole place to ourselves for most of the afternoon. The staff was extremely attentive and friendly. I’m critical of lifeguards and was overly impressed with their care. Everything was very clean and well maintained! Can’t wait to come back!

Awesome facility! We had an 8yo birthday party and all the kids loved it! Year round fun for the whole family, attentive lifeguards and clean locker rooms. Definitely recommend this place!

A great place to gg and let the kids and adults have a good time. The adults have the option of staying outside and pay less, so if you want to let your kids tire themselves out you can relax on the side

I loved it, sure, clean, cute. But ... A lot of chlorine smell, too strong.

I can’t say enough good things about this place. It’s our second time driving over an hour to come. I took my preschool age daughter and friend on a school day and we had the whole place to ourselves for most of the afternoon. The staff was extremely attentive and friendly. I’m critical of lifeguards and was overly impressed with their care. Everything was very clean and well maintained! Can’t wait to come back!

We had an awesome time here. They close at 730 and the cost was reasonable; $6 for kids over 12 months to 18 YO and $8 for adults for the entire day. The warm was super warm, which made it good. We will definitely come back again.

Visiting family in Charlotte and decided to take the kids to swim. Good place for little kids but not so much those 4 feet or taller. Daytime staff was friendly and helpful but not so much night staff. One very rude young lady as a lifeguard pretty much ruined the place for me.

Great experience for the family and I. Warm and inviting staff in addition to friendly lifeguards and you have an all around awesome experience. My only drawback is unattended disrespectful children whose parents spent more time on the phone then they did watching their children. Not the norm but irritating enough to mention.

Good place. Lifeguards are a little over the though. Good not even really play hard with my own kids.

Its a very nice indoor water park, my kids really loves it

We had a ball. Great for all ages. Our one year old as well as our 10 year old loved it.

I took my kids here at Ray’s Splash Planet and we all had a great time! The facility is clean, there are slides and multiple chairs to relax. The lifeguards are attentive, alert and strict in implementing the rules but Im sure it is for our own safety, the staff is very friendly too. The downside here is the bathroom is a little bit dirty and the showers need more hooks. But overall, we had a great time and enjoyed swimming here.

Kids has tons of fun. No one said to bring a lock for a locker. Would have helped.

Such a great place to visit! Something for every kid and a huge toddler friendly area. It gets busy fast so would recommend getting there early. We will definitely be back, well worth the drive and cost.

Nice family friendly environment. Nice place to have a kids birthday party. My nephew just had one there & all the kids loved it. They have plenty of attentive life guards in duty which is a plus. They have a small lazy river, kids pool area that is 1 to 2 feet deep max. Lil kids & larger slides for older kids to adults. Separate deeper pool argee thats about 4 to 5 feet deep for older kids to adults. Nice locker rook/restrooms. The only down sides are they could use more chairs for people to sit in around the pool & in the party room for adults to sit. & they a larger parking lot. We had to park across from a outdoor park & walk aprox 3 to 5 minutes to get there. But overall it was a nice experience & most importantly the kids had alot of fun!

The kids had fun. I didnt swim and it was so hot in there. Too hot. Also the chlorine is so strong it burns your eyes even if you arent swimming. Also there is limited seating due to everyone filling them with their belongings leaving people who arent swimming without a seat.

Didnt get to play in the water, unplanned visit; I showed up on foot. But, I really liked what I saw. Found out prices for Mecklenburg residents, $8 for adults and $6 for children. Hours are a bit hard to remember, so I have included a picture.

The place is great for fun, but dont have a birthday party there. You only get 10 minutes to set up before your scheduled time and the staff isnt friendly. Their warmer doesnt warm your food.

Only good thing is the low price. With that you get what you pay for. While there, I dealt with a rude lady who was working the desk on Saturday 8/17/19 doing the payments. Having never visited I asked what the age range was for children vs adults, as I had my younger sister with me. The woman then became rude saying, “you told me two adults” when I had only asked for clarification before the payment was even processed so I’m not sure where the anger came from. The age range is not listed for children, so I suspect they are able to easily overcharge people this way. All of this could have been made easier with good customer service and understanding, but instead I was given a rude attitude which soured my experience from the start.The idea of the place is cute, but it seems to get overcrowded very easily due to the good price. It was packed in all of the pools, the water was a bit warm, and it made me feel a bit grossed out all things considered. I guess if you choose to patronize this place I’d recommend going in early to beat the crowds and I truly hope something will be done about the demeanor of the woman that I dealt with so that others can enjoy themselves without enduring that.

Grandson had a great time.

1st time going. It was awesome.

It is a fun place. It wish they had more for toddlers. Little slides with few steps would be good

Such a great place to spend the day. Nice and clean pool with life guards. We love coming here. The water slide and the lazy river are our favorites.

Its indoors so no hot sun. A fun place for the family. Love the water slide. And a side just for the little ones.

Awesome place to bring the kiddos for a day of water fun. Highly recommend!

Great place to bring your kids, I guarantee they will loved.

No parking spot. This place is overcrowded. Even when you pay for a birthday party. Parents not watching their kids. No space, not enough chairs. They were short employees this time and last time. So limited fun on the slide and the lazy river. They closed every 40 mins. Only one attraction at a time. Overheard staff talking about the manager at this location and another one he worked at while theirs was on vacation. Too much........ literally...will not be attending again.

Great open community pool to drop by with the family. Its best for kids that can splash alone (about age 3) to 16. I could stay dry and watch from the side while the kids ran free and safely through all the fun water features including big slide, buckets, kid slides, fountains, and volleyball and basketball. The lifeguards are on top of it and very kid friendly.

My 16 month old had an awesome time! There was a slide he could go down and the shallows were just right for him. Well definitely be back for tot time !

Such a great place to visit! Something for every kid and a huge toddler friendly area. It gets busy fast so would recommend getting there early. We will definitely be back, well worth the drive and cost.

Definitely great for kids. My family went when a church group left and were about to leave when a church group was coming in. I believe more family locker rooms would be nice.

We has a great time! I definitely enjoy going there in the winter than the summer. It was less busy. It had been a while since we last went there but they have definitely cut back on the strong smell of chlorine. We will definitely go back again.

This is a nice outing for a family on a winter or rainy day. The staff was very helpful, seeing that this was our first time. The lifeguards are very attentive. A couple of them could use a bit more customer service training, it might be because they are just young.They could use some hooks in the family locker rooms. Nowhere to hang jackets/clothes/towels ect.. when changing. Nevertheless, we had a great time and will return.

Fun place, but some of the life guards are total jerks. I was holding my toddler who very clearly would not fit in a float by himself and we didn’t know that you needed one for the lazy river. The life guard jumped in before informing us. I asked if I could hold my son and he said no and that he had to be able to sit in one by himself, so we said never mind. My husband looked over at him after we’d walked away and he was shaking his head at the other life guards and shaking out his trunks. Like you’re a life guard, you’re gonna get wet, deal with it. Then another life guard was totally rude to my husband because he didn’t realize he was supposed to put the life jacket in a bin and not back on the rack. I got whistled at for putting my son on my shoulders. I’m not about to play chicken or something with my toddler. Fun place but unfortunately will not be back because of the life guards.

Horrible experience. We will never be back. Our daughter loved it and, We wanted to love it too. Sad the lifeguards and manager were so rude. They charged us full price even though only half was available at one time because they didn’t have enough staff. This place could be a gem but, they just can’t comprehend that people pay for something and want what they pay for without attitude.

Me and my grandson love the brand new water there it is so much fun a lot of things for him to do we are just loving it we are new to the city and we have found so much things to do

Literally the worst trained staff in customer service. It’s like pulling teeth to book a birthday party! I never had to harass people to give them my money. The front desk is completely incompetent, and the event coordinator apparently works when she feels like it. If you want a stressful hassle while booking your kids party, call them!

Customer service was great, clean and family friendly everyone respected each others space. My boys and I enjoyed it very much

Its ok, kids enjoy it. Definitely can tell its an older facility. Dont care for the party planning service, communication was poor.

First time at Rats Splash Planet, a great place forbfamily fun and admission prices so very reasonable. Enjoyed it so much. The children had a ball.

Great times kids bday party. Staff very patient and accommodating.

Love this place. It’s so fun for both kids and adults. It’s pretty clean and the price is right. They also do party rentals. Just make sure you always bring a lock for your things.

This place is fun but the staff is horrible and rude!!! They have snack food but no where to eat it! The drink machine is always out of order or empty. They do not accept American Express. Its a water park but if u want a snack u have to get in dry clothes and shoes to get a snack very inconvenient! Not planning on going back any time soon!

The kids enjoyed themselves. Well go again.

Pretty decent, especially for a county venue. I must say, if you plan on holding a party here, make sure you have your ducks in a row... It can get very hectic if you dont! Parking could be better as well...

If you have a prepaid work card and it doesnt have your name on it it want work which was crazy but the lady that work there was very nice and helpful she paid my way since i couldnt use my card my kids loves this water park we always have a great time

I dont care for this place or its staff. We asked for a refund and was given tickets to come back another day. We were told the pool closed in less than an hour and my kids didnt even get to touch the water before they had everyone to get out to get a some fecal matter. By the time they allowed the kids to get back in, they had less than 30 mins.

This place is a total rip off! It’s beyond ghetto , patrons swimming in bras instead of swim wear. Babies in pampers not lil swimmers. The lazy river and the water slides can’t work at the same time. A very low standard set by staff and patrons alike. Also you can’t eat or drink unless you leave the pool are. Worst city pool I’ve ever seen anywhere!

It is a nice, clean and safe place to have fun with kids. Would love to go again.

Fun waterpark. Great for kids and plenty of life guards.

So fun and safe!

Came for my niece birthday party and her friend needed a life jacket and the life guard on duty a man appeared to annoyed with the fact that my niece was asking for help to put her friends life jacket on not cool!! At all especially since this a kids place and its your job to help. Please hire life guards who enjoy there job.

Came here for my sons birthday the kids had a blast I was a little disappointed that theres nothing for adults to do cuz my son is seven and I love to play with them unfortunately the parents arent me allowed in the water unless its in the big pool no fun but a good place in general

Great venue for small children! In and out parties. Lots of good clean fun.

Great place to bring your kids. Weve done two birthday parties here and have always had a great time. Our daughters really enjoy it.

If I could put 0 stars I would but sadly I can’t. Anyway today was Memorial Day weekend and me and my family decided to go to the pool and this one happened to be rated the best. However with my experience today it shouldn’t be rated the best due to the fact we got there at 4pm we were all very excited to swim and then you start to hear the whistles blow. Someone’s child THREW UP in the pool and by the time they were done picking up the chunks of vomit it was already 4:30pm. Keep in mind they close at 5:30pm because of Memorial Day weekend. They didn’t drain out the pool to make sure they got all the vomit instead they rushed to pick up the little chunks. I hope you all know that vomit isn’t just chunks it’s also liquid so the fact they didn’t drain out the water was very DISGUSTING! We ended up going right to the front desk as soon as we saw they started letting everyone back in the water. At the front desk we would think that logically they would refund us back the $30 we had paid to have a “FUN AND COOL EXPERIENCE”. Their policy says NO REFUNDS ALLOWED! Unless they have closed the pool down for an HOUR due to Vomit, Bleeding, and etc. Well someone did vomit but they were only closed for 30MIN and then reopened the pool. We told her that we spent $30 and didn’t even have a chance to swim and all the manager or whatever she was could say was“ We are not refunding you your money because we only closed the pool down for 30min and plus you have 45min to swim”. We then told her that the fact the pool wasn’t drained out was DISGUSTING and we would not be entering, because we did ask her“Would you enter the pool if you were in our place?!” She then said “no I wouldn’t.” And in my opinion if you wouldn’t do the same thing you are telling us to you shouldn’t be suggesting anything. She was very hypocritical and could only say we would not be receiving a Full Refund. So we left spending $30 for nothing in return which is PATHETIC! I wouldn’t suggest this place to anyone especially the fact that the Clorox was very strong that even sitting down while waiting for the lifeguards to clean the pool burned our eyes!

I have taken my children there for almost every toddler meet and greet day. Its a great way to save some money and, for the most part, avoid having lots of big kids around. The people working the front desk are always nice and friendly. In contrast, I think to be a lifeguard at Rays you are not allowed to smile AT ALL. And, you are definitely your kids best lifeguard!I definitely recommend going here. Your kids will love it and look forward to going back!

Excellent choice for small children! The life guards are great.

Great place for the kids to have fun in the water without being in the hot sun. Oopps, its not only for kids. I was in the water 2.

We had a great time. There was no line. Temperature was perfect. Reasonably priced. We highly recommend.

My 6 year old daughter really wanted to go swimming so I was excited to find this indoor pool since the temperature was mid 70s and our pool haven’t opened yet. As soon as we walked in the pool area the chlorine smell was very strong. My daughter swam while I sat in the chair. After a while I couldn’t handle the chlorine smell and we left. I had a full day itenerary planned for us since the weather was nice. Unfortunately, she ran a high fever and I felt ill right after so we went home. It’s the day after and we are still home sick *sad face. I think the chlorine levels are too high and this can be dangerous.

1st time there and its very fun for the kids, very clean and affordable. And observing the life guards, look like teens, they are very serious about their job. Good job.

We had a great time. There was no line. Temperature was perfect. Reasonably priced. We highly recommend.

Non-Meck residents are $15 adults & $10 for ages 1-17. You can get a dry ticket but if your feet get wet, they make you pay for a regular ticket so dry tickets are pretty much useless. BE AWARE THAT YOU HAVE TO HAVE I.D. WHEN YOU PAY despite no signage anywhere indicating so. Bring ID.We decided to go here since Carowinds was closed due to a storm. They informed us that the hours on the signage were wrong, they close earlier than indicated which would have given us less than an hour. Again, be aware that they dont offer discounts no matter how late you go. As we handed over payment, we mentioned we decided to come here b/c of the storm. They said yeah, they close during thunder & lightening too. Had we not said anything, I dont think they would have either & it was obviously stormy weather out. Do we get a refund for stormy weather? Of course not. This whole place was shady & only cared about making money. The rudeness & dont-give-a-crap attitude let me know not to come back.

Such a fun place to enjoy with your family. Great pools and so comfortable to be indoors

Luv coming here with the family kids always have a blast

My two little boys absolutely love this place, always a chalenge to get them to leave. We love going as a fam.

What a fun place for elementary aged children! The prices are so low that it makes an easy choice for day of plans!

Pretty cool place run by the city parks and rec. Great place for little kids in the shallow water slide area.

Awesome and fun place for a B-DAY party.

Good place for the kids and they have a decent gym upstairs

Extremely horrible experience! Half of it was open and some staff very rude. We will never come back again. It’s sad because this place could have been a regular spot for us to attend. Very disappointed. Looked at the reviews after the fact and the lifeguards are a huge problem. Very rude and the manager wasn’t much better.

Great place to play some pickup ball. Great staff. There was this employee named Jordan that was very respectable, professional, and courteous to our party that left a lasting impression. Loved that kid. We will be going back.

Clean and a great spot to take the small kiddos!

Great family place. Kids always enjoy themselves. New renovations are great

Nice lil spot bt wy 2 much chlorine