Excellent staff, clean surroundings and absolute social distancing within the theaters. My hubby and I saw Tenet on Saturday afternoon it was a total of 4 patrons seated including us! It was like our own Private Theater .

The staff are generally nice, but somewhat helpless. The theater is understaffed and under-attended. The facility is comfortable, but feels old, almost like a haunted house in an abandoned theater. All things considered, this is a great theater to come to if you have a movie pass. Usually get good seats that recline with little notice.

Very nice. I wouldve given it four stars if the air conditioning were working. I wouldve given it two if I werent watching The Empire Strikes Back & I couldnt appreciate feeling like I was actually in Dagobah.

The last time I went the AC was bringen again and it was unbearable hot in there. We couldnt even finish the movies. Got free tickets. Will have to go back to use them though :D not worth it maybe if you wanna sweat. Sauna included with the ticket price

Since I visited last time they have updated the theater and it is awesome now. Seats are very comfortable and comfy

Freaking awesome theatre! Clean friendly staff and recliner seating! Popcorn is best I’ve ever had at a cinema. Huge screens- have tried many seats there and not a bad view yet. Excellent sound system too.

Nothing wrong with Regal, except that its closed up tighter than a drum. Looks like the virus is winning!

As a family we went here to see the Polar Express. Its been at least 15 years since I was in a movie theatre. Same screen and sound but the chairs are fantastic. In fact you cant call them chairs. They are the recliners from the 70s, brilliant.

Their service is the worst I’ve ever seen. Absolutely no reason for it to take 10 minutes standing in line for snacks. A beautiful theater doesn’t make up for it. Maybe next time I can also enjoy popcorn with my movie.

The location of this movie theater cant be beat, but the customer service is why Im giving this low review.Recently, I paid to see a movie after work with a friend. The theater was super hot, but it was a cold night, so I tried to just ignore that. However, during a very emotional scene at the end of the movie when the theater is supposed to be quiet, all I can hear is the action movie taking place in the connecting theater. You could hear the dialogue and all of the explosions. It was beyond distracting.I tried to find someone to mention this to at the theater, but no one was there except for people working concessions (who I didnt think needed to hear this specific complaint). So, as soon as I got home I reached out to the customer service email listed on the website.They were not helpful at all. They said because I stayed for more than 20-40 minutes of the movie that theres nothing I can do. I even tried to explain to them that this didnt happen during that part of the movie, but they kept responding with their generic response thats supposed to get me to move-on. It was so frustrating, especially when I would give specific details and only receive back I hope your next visit is enjoyable. It felt the most condescending.

Regal Ballston Quarter is a fine movie theater experience. Heres what you should know:1) Parking: A multi-level parking garage is attached to it with $1 parking, a cheap price in an expensive area.2) Tickets: If you wait to buy your tickets inside, know that you will need to stand in line. You can only buy your ticket at the concession stand, which is always a long line. Its the worst system. Factor in 15-20 minutes cushion before your movie starts.3) Seating: We were in theater 3 and the seats were excellent. They are big, comfy, and recline. That means any seat in the theater is a good one!If you live near this location, its a fine movie theater.

Pretty clean and the seats are extremely comfortable, recline, and have personal tables. However, the place seems like its about to close as its always empty. Theres an abandoned concessions counter on the lower level thats been gutted out and looks a bit depressing. The movie screens are small. Felt like I was watching through a telescope. Staff is awesome but the place needs a little TLC, seems like it has so much potential.

Omg this place is terrible I get that during this hard time they just cut out AC，feeling burning hot，the screen just blacked out for no reason. Disappointed：（

There was a time when this theater was great. Now it keeps getting worse and worse. The staff is not even friendly. They dont even say welcome to Regal or even a thank you after you spend all that money at the snack bar. My home theater projector is even brighter than the one that they have. Some of the reclining seats dont even work. I would never recommend this theater to anyone.

Cool place staff is friendly and nice although a little slow. Really comfortable chairs. You need to go inside up to the third deck to find it in case you are looking. Can not emphasize enough the chairs were seriously comfortable theater is clean. Really good experience overall.

So I have been to this theater numerous times this time was a little different than most. We were going to see a special event. And were very excited for it. the only issue was there seem to be a disconnect either with the digital tickets or the person directing people to theaters. There were three accounts of people being in the wrong movie. It was very disruptive and took away from the movie. We told the manager after movie was finished. He was very nice and gave us free passes tho we never asked. We just wanted to inform so that others dont have that happen. We will definitely attended the theater Moore this experience was just a little different and frustrating.

Beer, wine comfy seats. Usually not too crowded. Food options inside the theater are not great, eat in the food court beforehand and Bobs your uncle!

Theyve renovated since the last time I was there. Now its comfy recliner seats with trays for your concessions. $8 for the early show seemed reasonable.

Lit of shops havent opened yet. Great food court with local flavors. Punch bowl social has a great 3 story bar and gaming area as well

My first time here after the remodel. I like what theyve done with the place. We were in theater 1 which was huge. Concessions counter sells tickets, popcorn, and beer all at one stop. Nice!

Regal is one of those places where you can have either a great experience or a bad one. I say this because it has great facilities, clean and spacious. However, Regals architectural design is a little confusing having two floors in two different sides and a lobby right at the entrance can make the place crowded when theres a premiere. But overall is clean, fast, well maintained and comfortable place!

This is our favorite theater in the area. I havent been this cinema at morning or afternoon time, however, its always clean and no long queue evening time. Food courts turnover is pretty fast too. popcorn is fresh and Awesome atmosphere in general! All the staff have outgoing characters and helpful.

Went to see the movie Long Shot, when we got there, no lines, just a few folks at the concession stand. When we went to the theater, what a nice layout. You find your seat, and the are full recliner seats, roomy, and you have a little table with a cup holder that swings so you can bring it on front of you if you need. Boy the seats are comfy. Its roomy enough if you need to get up, you can comfortably get out while the other folks ate fully stretched out in their recliners. Want to see a movie, you will love it here!!

Takeaways from Regal Ballston:-The volume was seemingly low-The theatre felt like it was 80+ degrees-The letters which identify the rows are so poorly located/lit/hard to find that people were sitting in wrong rows/seats-There was a group of teens distracting the audience throughout the movie by talking non-stop, laughing, and running/purposely stomping up and down the stairs repeatedly. What ever happened to the staff with the little glow sticks that would patrol each screen periodically?Never encountered any of these issues at AMC Tyson’s

Remodel anytime soon? Pleaaase.

Usually confusion on where to scan tickets. Managers are typically pretty great with service. Would be nice to have movie names on theater doors/signs.

Great customer service..

Clean, awesome theater, but HOT!!! Im not sure if something was broken or what was going on, but it was at least 85 degrees in the theater, and there was only about 10 people in there. Great theater, definitely my go to. But this time it was miserable, almost to the point of me walking out on the movie.

Its a multi floor theater in the mall complex. The seats are big and recline, lot of leg room. Some theaters are huge. Great experience watching a movie.

The movie theater was clean and the movie (1917 film) sounded great with their speakers. Since the redone of the their seats, they have been really comfortable and love the lazy boy chairs.

The ticketing was great. The place was clean and the team members were courteous. But you cant have both urinals in a mens room broken on premier Friday night. Thats an emergency work order.

This place is great. Comfortable chairs like a personal couch for each seat, and they sell beer.

Been going here for 20 plus years. Love the new chairs. Lots of memories

Very nice Theater. Nice reclining front row seats. Good food.There was a buzzing, a loud buzzing sound, throughout the entire movie. It was most notable during quiet scenes but it was enough to ruin the moments. This was in theater 4

The first time I went to this theater there was no sound. The second time there was no heat. The good news: Staff will happily give you complimentary tickets. The bad news: You have to come back to use them.

Nice move theater! Pretty clean. Staff is nice. Great location as the mall gets re done. You can recline you chair and get your assigned seats. Parking costs a dollar likely will get up as the mall gets its upgrade.

Came here with my husband and little cousin to watch AVENGERS endgame. It wasnt a bad place. The chairs arent as comfortable as other places Ive been, but still manageable.When standing in line to get food and drinks, they arent exactly very friendly.When the movie was over, we all needed to use the restroom since it was a 3 hour long movie, and when we came out of the restrooms ALL the lights were off in the whole place and you couldnt see where you were going and there was completely no staff around to help or assist or check.Not the best experience, but if I have no other choice, Ill probably be back.

Excellent, clean, and a beautiful area.

Came here for opening day and everything went so great. We were able to get in super fast with using digital tickets. Our seats were easy to find and super comfortable. The sound and visual display was amazing and made the whole experience that much more enjoyable! Tucked away in a small mall and conveniently located a block from the metro. Will go again soon!

Ok service at the counters, but with good and spacious seats. Usually somewhat empty. Refreshments are unsurprisingly overpriced.

Surprisingly good theatre, wasn’t expecting a lot after reading reviews. But it’s clean and updated. Seats are reclinable completely and a lot of room in-between rows.

Very good movie theater. I really enjoyed the seats they were spacious and comfortable. Some thoughts although the seating is very nice ticket seem to sell very fast and a lot of the good seats are gone quickly I started off wanting to see a movie at 1 p.m. and didnt get to see the movie with good seats till 9:30 p.m. However I had a great time. Just know that if you want to see new movies that you have to get your tickets fast.

Not a good experience. The theatre was super hot. I was sweating in a t shirt and shorts. Also, you could see the red glow from the exit sign on the screen. Would have been better on my TV in the living room. I will be heading to the AMC in courthouse from now on.

One of the best recliner, stadium like theatre, where there is no obstruction of the view from the front rows.

Super comfortable reclining seats. Great place to see a movie for both kids and adults

Good experience during early show. Mall has been redone. Much much better. Loads of parking. Love the reserve seating. Finally!Wish Id taken pictures. The ones here are out of date.Oh and they serve beer and wine!

Went for an afternoon weekday matinee for a kids movie. Theater was empty, but employee selling tickets at concession stand was super kind and gave my son a free treat for his birthday. Seats were super comfy and reclined. Theater was clean and we had a great experience.

Very comfortable seating. Good spacing as well.

Love the transformation ballston has made. The food options are amazing!

I’ve seen two movies there in the last week and both were miserably HOT. Like so hot that we took our shoes and sweatshirts off to make it through. We told the a week ago and they said they were working on it.

Its a first rate Cinema in a second tier Mall.

Pretty good movie theater! The seats are great; fully automated recliners that are super comfy. The food selection is also typical what youd see anywhere else, and prices remain high as youd expect. Only negative is that the screen sizes arent quite as big as youd expect given what the norm is nowadays. This is clearly rooted in the age of the theater and its original build. Most of the rooms just arent wide enough to fit bigger screens.

Regal Ballston is just fine. Theaters have reclining seats with little slide out tables and lots of extra room to walk down the row. Only issues I have are that the temperature is not comfortable more often than not... Its too hot or too cold or humid and cold? Its weird. Also sometimes theres not much staff and you have to go to the food counter to check in which takes a really long time.They have some of the cheapest matinee prices, though, so maybe that makes up for any shortcomings. My ticket was $7.45.

Most important detail of a movie theater - it has reclining chairs!

A hidden gem in Ballston. Parking is $1 and they show great movies. The seats are almost fully reclining and I have been 3 times in the past 4 months. You can get beer/wine and its standard movie prices. Never a packed theater and great popcorn/concessions. Love this place!

If youre seeing an early matinee and the theatre isnt yet open, dont panic. The theatre hours on Maps and websites arent currently reflective of when the staff opens. The theatre opened 20 minutes before a 12pm showing on a Monday and there was ample time to get seated.Otherwise, this is a large theatre with reclining seats. Its been a Ballston staple all through the near-decade reconstruction project.

I love the location everything is pretty new and updated easy parking great experience

Great job renovating the place. Its lovelt

A very good theater. Not real crowded

No issues here but didnt get to try their food/drink so 4 stars for now

Much nicer since they did the renovation.

Sound cut out in the middle and they started playing sound for the wrong movie for about ten minutes. They did not rewind, did not compensate. Just made us deal with it

The good: This theater is in a great location and the majority of the staff members are very friendly and professional. The bad: They are woefully understaffed and non-ticket holders routinely just walk in because they dont post employees at the two entrances to the actual theaters. Sometimes there is one employee out front but usually, anyone can just walk in which leads to finding people sitting in our purchased seats. So far, we havent had a problem with telling people they have to move but I dont have confidence that we could even find a staff member to handle a dispute. There were 3 movie crashers in with us the other night and they talked loudly throughout the entire show. The seats are often full of popcorn and other food debris too. The popcorn is way oversalted too. I understand that movie theaters are part of a dying industry so I am not hopeful that any positive changes are coming any time soon to this theater. But, they could really improve movie-goers experiences by hiring more people to work the critical positions needed here. This location should be a gold mine with the amount of foot traffic to the mall. Management really should recognize that they have been phoning it in with the skeleton crews and lack of oversight/cleanliness. This place feels abandoned.

TL;DR: suffocating temperatures, downtrodden staff, absent management. Overwhelmingly unpleasant experience.I hate posting public reviews but our experience at this theater last night was so miserable I couldnt let it pass. The whole place was BROILING. It was probably near 80° in the lobby and must have gotten close to 90° inside our theater. Everyone in the theater was complaining about it. Based on other recent reviews, this has been a problem for at least a week, which is just inconceivable to me. It might be a problem with the whole mall (it was pretty stifling everywhere), but surely, as the malls linchpin, the theater has some leverage to have basic and critical facilities issues attended to? And if for some reason it really cant be fixed on a reasonable timeline, why is the theater not doing something to mitigate the issue? A sign saying we apologize for the heat, the malls HVAC is being repaired and unfortunately we are unable to adjust the temperature and offering complimentary ice water in larger cups (rather than the usual dinky 6oz ones) would have gone a long way.I didnt want to walk out because I was with my parents and this theater is kind of out of our way, and it was obvious that no one was going to offer us compensation or a refund of any kind. I should have, though. Sweltering through the whole movie made me sick the rest of the night, and in retrospect Id rather have lost the $15.The staff were clearly suffering in the heat too, and exhausted by constant complaints that they could do nothing about. Its inexcusable that this has been going on for at least a week and not only has the management has apparently done nothing to address the problem, they have not empowered their employees to offer customers any solutions, compensation, or even information. If I was an employee here, I would have quit on the spot.Other annoying issues that would not have justified a negative review on their own but which contributed to the overall misery:1. Dirty floors. Not that I dont expect a little popcorn on the floors in a movie theater, but come on - the mall just went through a brand new renovation, and there were way more staff running the concessions stand than there needed to be. Somebody cant be bothered to do a little bit of extra sweeping? Who is the floor manager assigning staff duties?2. The only cleanup I did see happened while our movie was still playing. Trundling the cleanup cart in front of the screen during the denouement was not appreciated.3. Our projector stopped working five minutes into the movie and stayed off for 10, maybe 15 minutes. No one came in to tell us what was going on or when the movie would be back. When some theatergoers got up to ask at the concessions stand (the only place where any staff could be found) they told us theyd had to restart the projectors on all the downstairs theaters. They restarted six screens and didnt send anyone to tell half their patrons what was happening? Every other theater Ive been to that had projector problems immediately sent an employee into the theater to explain the problem, give us an estimate on when the movie would be back, and offer us vouchers if the problem was taking too long to fix. Normally I dont think a 15-minute delay merits a voucher or refund, but given the total lack of communication from anyone in charge and the unbearable theater conditions, they at least ought to have offered $5 coupons or something. Christ.

This place is always a hot mess. The employees are polite, but its such a shoddy theater. On this visit alone: my seat was broken (their answer was to say Ill let the manager know and otherwise ignore it), the screen cut to black for 10 minutes (luckily just during previews but someone had to go tell management because no employees had noticed), AND, worst of all, you could hear the movie in the neighboring theater the entire time.

The theater itself is fine. You have all of the expected concessions, and more. The films run on time and I have never had projection issues. The seats are all recliners with trays. The main issue with this location is the lack of staff. There are ever only 2 people working the concession stands at once, so if it gets busy, expect to be in line for upwards of 20 minutes!

Still under construction the mall is shaping up nicely. Clean and open, filled with light. The theatre was really empty, prices comparable to other theaters, super comfy seating.

You will love the reclining chairs in this theatre!

Its nicely remodeled, Ghost, but new!

Has comfortable reclining seats. I would prefer watching a movie on a larger screen.

Cool theatre, friendly staff, and the theatre is at the perfect location in the city!

Finally got to check it out.Love how close it is no need to drive to tysons anymore

Redesign looks very modern but theres not a lot of stores open and I hardly recognize any of the brands

The mall used to be so rundown, but the theater was always nice. The chairs reclined and were very comfortable. The mall has been renovated and looks so much nicer! I cant wait for the stores to open.

Great cinema with extremely comfortable chairs.

The air conditioning was barely on in our theater, we were sticking to our seats, even after notifying them originally before the movie started that the AC wasnt on. The seats fully recline and are huge, which is great!

Ive always liked this theater. Ev3n under construction it was still running. Great place for fun movies...

I had a pleasant experience here. I am still reminded of visits from years past. I have always liked the location and the changes to the mall and theatre are refreshing.

This is Ballstons best-kept secret for a chill movie-watching experience. The theaters are small but are furnished with giant recliners. despite the current construction and the fact that our movie started late (everyone got free passes because it started 20 minutes late), it was great (partially because were always late). plus we took advantage of the cute $5 photo booth. go there!

Lion King was great. Comfortable reclining seats.

Great movie theater, although the lobby needs some updating the interior of each theater has now been updated with the super comfortable reclining seats. Always some good films and plenty of parking in the malls garage (5th floor of garage closest to the theater).

Very comfortable chairs, I use their rewards programs and get free pop corn and soda very often.Customer service is great.

This ia a great movie theater located inside a mall. The tickets are a little pricey and there arw a lot of steps to go up and down to get to your show. The seats are comfy and the floor clean, the sound is clear and not too loud.

Pretty good experiences. Movies are pricey, but which places arent? Good seating. Better experience now that the Mall has reopened.

The theater itself is pretty nice. Reclining seats, large screens, good sound system. Its always been pretty cold in the theater though when Ive been there. Variety of food and drink options, although Ive been underwhelmed with the quality the last couple times that Ive been. Theres a ton of construction going on at the mall so getting to the place is a bit of a challenge. Thats not the fault of the theater, but it is a bit of an adventure trying to make it out for a night at the movies. It does mean that the theater is basically empty every time that Ive gone, not sure if that is a positive or negative though.

This theater got a lot better with all the new construction. Its a pretty good theater now. Its connected to the mall and there are a lot of food options around.

Very nice Mall atmospheres great

Seating is very comfortable. Refreshments are good.. Watch your foot while reaching to the hall as construction materials maybe lying around.Parking spaces are paid. Lots of parking spots available. Renovation under way and lifts to go upstairs are limited. Make sure you are 10-15 min ahead to adjust.New paint job being done so has a strong smell in the parking lot.

Went to see a movie there in the brand new renovated Mall Regal Cinema. It has reserved seats. You know the kind. They lean back and get real comfortable. Well they dont in a brand new movie theater. A number of them didnt work. And you really cant sit in them without reclining to watch a movie because push your head front and you get a crick in your neck. Fortunately it wasnt that full. I have to try four or five other seats Iuntil found one that worked. If you plan to go there Id wait it out. They were good about it though they gave me a free ticket to come back. Im going to wait. LOL.

Nice movie theater. The manager even fixed our problem with someone having our seats who were not going to move for us.

I see movies twice a month at this location for the last year or so. A year ago, they would be 3 out of 5 stars at best (never seemed like they had enough staff to man the concession booths and clean the theaters). But over the last year theyve done a 180 and really improved the experience and staff. Getting up the elevator is still a challenge due to all the mall construction, but there isnt anything the theater can do about that. Nice to see this location pull their act together. Keep it up.

Goid theater seating concession area dirty lots of employees just standing around. trash all over concession area. movie was great

Theyre in the midst of a termination of the entire mall, so its hard to review. The reclining seats are great. The sound system isnt great, but Ill assume itll be upgraded in the reno

Its a really nice theater and I thought the service was good. But thumbs down to Regal for over 30 minutes of preview ads and coming attractions.

Seats are comfy, have desk-like tables, theatre isn’t packed, mostly clean despite ongoing construction project

Wesley was extremely nice, want to be his best friend, Managers are awesome, employees are the greatest in human history, I would live there but I am not homeless. The movies are now my favorite place on earth

Not my favorite experience at a movie theater. Its a cute place, but the items are very overpriced. Even for a movie theater

I like how the mall was updated. Everything seemed brighter and nicer. The movie theater was also bright and new looking.

Seats are great but I’ve been to several movies recently there (not my choice) and the projection has been very dim. Ruins the shadows and brights in the movie being watched. This was especially true for Solo and Infinity War.

This place is right next to where I stay, but I’ve always headed to the AMC in Courthouse plaza over the past couple of years.Was the first time I went here yesterday, only because the movie I wanted had no shows at the AMCEverything was badSeats (ended up with a stiff neck and the seats/swivel-desk were dirty)Sound systemSize and quality of the screenAnd the worst part was : NO air conditioning$14 tickets get you a real nice experience in any other place.This one is a tear-downDo not let the ambience of the mall give you the impression that the theaters good.Head out to an AMCMost people give this place stars because of the short queuesThe reason the queues are short is because people have already been here and had a terrible time.Don’t let that mislead you