I gave a 4 star only because of the products that are actually available. But I would never again pay for same day delivery from them. I ordered products online paid $9.99 for same day delivery because I could not go there and needed the products the same day... never got them. Never got a call nothing, but I was charged.If I would have known this I would have called a friend to try and pick it up. I tried calling the store last night and I couldn’t get through. And I placed my order at 10:30 am.

7/10/20, Oh my Good ship lollypop, I have lost my pandemic mind! 70% off some flowers and trees. $200 trees on sale for $60. I bought 3!! and I bought them home on the 2 train!!

Always my first resort when I want to pickup something! I have placed pickup orders at pelham manor Michaels and was able to walk into the store and pick up my ordered items more than 12hours after placing my order! Cross county always calls with issues and is very vocal about items that may have sold out before processing my order.

Went there for a pick up, thought it would be a simple in and out. After scouring the store for some sort of assistance, I came across this one very helpful employee that had great customer service and wanted to help. The manager (did not catch her name, but her green hair makes her definitely stand out) she scolded him in front of me and 15 customers “tell her your busy & you can’t help” loudly with a major attitude and rolling her eyes. My question is, what type of customer service is that? Gross behavior, not how to treat your employees & such discourse should not be in front of other customers. Highly unprofessional. Also if there was such an issue, hire more people (people need work right now) and have more people on the floor to balance out the work load. Sad that a store manager can barely keep her cool over something so minor. Do better!0 stars for the manager (there’s better more emotionally fit people who can handle her job, relax)10 stars for the employee who was just doing his job and trying to help!!!!

My favorite store for yarnManagers are excellentfriendly staffAlways a saleCleanBathroom

Great feel when you walk into the store. Was greeted as I walked into the store. Shown right to what I was looking for and nice speedy checkout. The rewards program apperently changed as well. Getting more bonus money back to shop is the best! Lol, overall 5 star!

This place is amazing I was crazy in there cause all the stuff I found for art and craft.

Always got what I need for a good price... I brought 4 display cases last week, saw it on sale online went to the store ask if I can get it for that price and got one free, plus got money back... Thats a win... great place...

They have so many things to make all your crafts

Love to go to Michaels with my daughter to shop for her art and crafts supply for her personal use or her school work

The best store for all craft for the family.

Staff was helpful. No fabric here.

I feel like they lack in the amount of things they have avaliable

Sort of small store. You will need to go to the top of the parking lot to get access to this location. The cashiers are hella nice!

Great place to shop for all your art and decorating supplies

Went into the store today trying seek help on how to use my sewing machine. Very pleasant staff, very helpful. Thanx to Mary who really tried to help us.

I was in earlier today and dealt with Justin who was amazing help with the shadowbox I wanted to be made as a gift. He was really helpful and really personable. Thank you, Justin!

Quality beads at a reasonable price.....great sale price and great customer service

Clean and organized store with great deals. Staff was extremely helpful.

Loved the 70% sale last month. Many of my art supplies were available.

Great place, large, quiet, clean. I had an online order for pickup and I wish I had taken the name of the young lady at the register, she was very pleasant and made what could have been an unpleasant experience a very good one. Wont go into detail about it but service was fast, convenient, and I left with my items. Customer service is everything!

Its new and not many people know its here, but its huge and I love it. Its a fresh feeling in a fresh location. I have no complaints

Excelente customer service but missing a lot of merchandise.

My daughter loves shopping for her arts and crafts supplies. We easily spend $40 - $50 bucks with a kart full of paints and canvases.

The staff, the staff, the staff! All about the staff. All pleasant and knowledgeable, especially in a store where it would take an entire weekend to find an item. Thank You staff. Michaels is already a great store but the staff makes it a shining star. A constellation in the big box universe.

A lot of things for do-it-yourself looks like some people could have a lot of fun making things

I’ve only been here a handful of times, but each time I’ve come out with what I’ve needed.The store is clean and organized and the staff is very helpful. I was unable to find the color of vinyl I was looking for and an associate form framing came out and searched until we founded the color I needed.

Ive been going to cross county for years and had no idea this Michaels was here at the mall they fixed up. Very neat and clean, better than the Michaels at Pelham Manor-that one is horrific- so I enjoyed coming here. Found everything I need and the workers are actually pleasant unlike Pelham Manor. A+

I can pretty much always find what I need. The staff is always friendly, and the store stays neat even when theres a crowd.

Long line but helpful employees on the floor. Many supplies and a wide variety of options. Great coupons too.

One of the Best most organized Michaels store Ive ever been to! Staff is super friendly and helpful always!

Not expensive place

This store is really well organized and has a lot of everything. If ur a person who is in to arts and crafts highly recommend

Well stocked associates helpful

Shelves empty

Very bummed at the sparse halloween selection

I take advantage of the sales and the Michaels card. Great supplies for jewelry making

I bought xmas decor and candles for 80% off. The price was just right!!!

Put order then pick up they dont have .worst experience.

Michael is a heaven to all artist who need materials asap, from watercolor paper, googly eyes, glue and more!

Love the items. Very organized. Great service.

The store is so neat & clean. The associates are very kind & helpful.

Great prices and well stocked with a lot of great seasonal and craft items

Loved the location very close to other retail department stores

Good for people who like painting

This location still feels brand new. Lots and lots of stock; good depth of product lines; super clean and organized. The only concern - and its a big one - is that there is practically no staff! I only saw one employee in the entire store, AND SHE WAS WORKING THE REGISTER! Good luck if you need help or if there is a long line.

This one was fully stocked. Workers were very helpful. My mother just loves that its right in the Cross County Mall. We will be back!

This store is a craft lover/ artists dream! They have everything you could need with decent prices!

It has everything I may need for when I am crafting.

Wonderful place, high prices. Good finds

Pleasant, helpful employees. Shelves are restocked in a timely manner. Soooo much better than Jo-Ann stores and better prices too.

Various items for DIY crafts.

I came in search of yarn today, which was pretty well stocked. Not as many aisles as my home store or as much baby yarn. I also went searching for pens and could only find markers and pencils. The cashier was really friendly and we talked about her necklace.

Love Michaels craft store if you could think it you could make it. Get what you need at Michaels.

Great location!

Love it. I will be there tomorrow as well. Great sales going on.

Love going here. Great selection of products.

Very bad costumer service.I went once I dont think I will return there ever.very disappointed

Neat & organized. Staff is helpful

Anything to do with crafting .This is the place to go

Its Michaels. Except for someone beating you to the last of something (never happened). Theyre great!

Great price, no one to help you find items.

I would like to give five stars. But the problem is that the store is unfinished and is unkempt and is a mess. Its hard to find items because everything is always in such disarray. Other than that the things are nice but notup to the standards that you would expect another store to have.

They should have more cashiers

Different things

Had what I needed. Clean, organized. Helpful staff!

Excellent place to shop for painting supplies.

Staff was very friendly took their time assisting me with items. Every employee was helping customers from the time i entered the store until i left. I visited this store twice today

Khadijah went above & beyond to find a specific yarn (in store for me). Danni (night mngr) made good on my online purchase that went awry ( thru no fall of mine. This staff knows their merchandise & cares about what they do, what a pleasure.

The store is new so its very clean and beautiful. The staff is very friendly and helpful.

All around service horrible. The workers were not helpful at all. I walked around for the longest looking for someone to help me.

Friendly staff & clean store. Love the sales

Very clean and everything is in order, neatest and cleanest store Ive ever been in.

Sea food pasta delicius....good

The best store for art and craft

Love it!

Fun craft and art supply stores.

If you are creative, this is your place, before pay always check the coupons they use to have on the online store.

It was nice and clean I will be back my shopping experience was great.

Lathe selection of items. Pleasant and helpful staff.

Top Dollar most of it from 99 cent store. They do have good selection i was looking for generic glue sticks they told me go to Staples

Very well organize.

A nice big place has a lot of items

Its a great place for arts and crafts.

Good deals on good quality dress shirts for men.

Clean, spacious, friendly staff, plenty of parking

Clean. Plenty of good deals and sales

Great store...they have everything. A little pricey but always coupons

Love what t bgg eye had there

Great store for your arts and crafts

Great products & service, not to mention great prices.

Ms. Emily was very sweet and patient.

Website easy to navigate, simple font and clear pitures

Its not as big as the charts sale store

Low on stock.

The cashiers were very nice

I go there for my needs

Organized and helpful staff

Party decor central

Great customer service and excellent inventory!