I just called to ask if they had $5 grab bags available and the girl who answered couldn’t be anymore miserable with her life right now. She couldn’t even pretend to be polite. When I thanked her for answering my question I could hear the annoyance in her voice and she just hung up on me, couldn’t even say a simple “you’re welcome” or “bye”.

Stopped in just to look around. Found a great deal on white gel pens. Clean neat and well stocked store.

I shop at Michaels, maybe more than I should but I love to paint and dont like to run low on my favourit supplies. Latly, the store off 281 and near 1604 North has been my go to, till today. Last time I was at the store, my nearly full cart disappeared after I had been shopping for well over an hour. I had some good finds that I was excited about. No one knew or care to tell me where my car went but I know that an employee removed it from the sales floor and took it to the back of the store. I have never even heard of such a thing. My assumption was that I was under suspicion of being a thief, but what an odd thing to do. Todays trip was less intriguing but just as insulting. I was at the store for no longer than five min when the employees started circling me, stalking me. This lasted till I paid. I felt very uncomfortable, insulted and embarrassed. There are other way to deal with loss prevention, harassing your suspected customers should not be an acceptable method. I have never stolen from Michaels. I spend between one and two hundred dollars each time I shop there. For now Hobby Lobby and JoAnn will be getting my money.

Friendly and helpful staff. Yarn section is small compared to other store across town, but I found what I needed.

The manager Christina was so nice, kind, and helpful today! I had lots of things to return and she helped me in a prompt manner and efficiently. Thank you so much for being awesome!

When a customer asks a question employee should be able to answer. All he said is I need to check my rewards and it would tell me. So I asked again and he not know the answer so I will him know the senior discount is 10 percent for 55 years and older. So now you know!As for the young lady who helped me.... thank you, wish more employees were like you.

Comanche Park, has winding trails made to meet the needs and desires of all visiters, I encourage all to visit, pick a trail that challenges you and enjoy your day.

What a pleasant experience! Paula assisted me and knew exactly where everything I asked for was. Lailani checked me out and was patient with me. I ran to get a last minute item. Store was clean, merch was easy to find....Oh and It’s time to start playing Christmas musiic! Yeah!

I have never felt the need to write about my experiences until I went to this michaels today. I went in to get some t shirts to decorate and I saw a coupon on the app that said it could be used in store and online. I went to the check out and was rudely told that I had to have a barcode on my coupon in order to use it. I showed the cashier and the manager that it said I could use the coupon in store and they both rudely said that I had to have a barcode. I bought the shirts and once I got to my car I decided to go back and return them because I was so angry about how I was treated.I ended up calling their customer support line to share my experience and got no help. It was obvious that the customer service people did not know what they were talking about and would keep changing their response to the same questions. They claimed I had to email a screenshot of their own website even though they said that they were on the website and were able to see where I saw that the coupon was available in store. After over an hour and a half on the phone with both a representative and a supervisor I still had no answers and was told that they would have the store manager call me about my experience. I said I didn’t want to talk to anyone from that store and they said they could have a district manager call me. Overall, it was just a terrible experience and I will never go back to a Michaels store knowing how little they care about their customers.

Easy area to access location. Generally loads of items in stock and online for curbside pick up. There are generally only 2 lanes open for checkout but they tend to go fairly quickly. Michaels always has good coupons and offers.

My wife loves crafting, and every time she mentions going here, I feel it right in my wallet. Even during their frequent sales, Michaels is notoriously overpriced, although their selection is fairly good. Save yourself some money, though. If you dont need it today, order it online for 60% the price of this place.

I just ordered online and picked up online the other day from this Michael’s and the process went smoothly as ever. Especially amidst all the virus chaos going on, they took extra care and made sure everything was super easy and safe. All I had to do was call the store and they immediately brought it to my trunk, no wait time at all. Kudos!

Always well stocked and a great variety of items to fill my every need!

Always very helpful and great customer service

Good sales on items we went for

Dude playing violen in parking lot was lit.

Had what I was looking for, the staff was friendly and helpful.

Very well stocked. Much more so than the location at the Forum. I wonder what the difference is in their font traffic.

Got what was needed at a great deal! Friendly associates. Nice environment.

Most stock at this time is Clearance. Looking forward to Autumn yarns and supplies!

This place is always makes my hair perfect.

Great selection and customer service!

Great prices! But the store itself wasn’t very neat it can be hard to find what you’re looking for.

Their customer service is outstanding.

Decent sized location with good selection of crafting supplies, ive only had specialty items be hard to find or not there.

Only one checker, stood in line for 20 minutes before I gave up and left. Workers were helpful and store was clean and organized.

Love this place! It has everything you wish for in terms of craft. Even small parts to possibly repair a favorite old decor. The lines are long even though all the cashiers are all open. So forget the idea of quick run in and out! This store has a lot of business so it would be great if somehow they could expand to meet the demand.

I ordered $40 worth of materials through the store pickup app, and my order was lost in the system. Not only was the store unable to tell me what happened to the materials, but when I showed them my card had already been charged the only thing they could tell me was that It has been cancelled on our end so hopefully your money is returned within 3-7 business days. No one could verify why my card had been charged and they were unwilling to give us our materials without charging us full price again.When I tried to find where my money had gone through the online help, the person repeated the same thing and was very rude and ended the chat. Will most likely not shop at Michaels again.

Went in to buy a frame. Ad claimed Studio Decor frames were 50% off. Cashier said these were not included even though its a Studio Decor brand. I needed the frame so I went ahead and bought it. I had the ad with me. When I got home and checked the ad I noticed the 40% off coupon. The cashier saw I had the ad and didnt say I could use the coupon on the frame.So much for customer service. The frame is going back.

Expense and limited selection on some things. If you do florals, youre set. If you paint.... not so much. They only seem to carry their house brand and Golden. They do have a great selection of craft paints.

Great store but did not have actual art paper for fine colored pencil drawings. I wanted black paper and had to go to a real art store. They have all types construction paper and watercolor paper. Great for craft project etc.

Found what we were looking for very quickly. In and out less than 30 minutes.

Michaels is honestly my favorite place to shop. They have a ton of options and art supplies that you cant really find anywhere else, which is great! The employees are super nice and helpful. Another great thing is its never crowded and everything is neatly organized, so Its easy to find what you want. All in all, I love this place! 10/10

I ordered some storage towers online and decided to pick up in store. It was during the holidays and they were fabulous. Attention was quick and the staff even helped me load up in my truck.

I traveled 40 miles to get to this location before they closed, and the aisles I needed access to were blocked off with inventory. Employees saw us struggling to get the items needed in these aisles, but never offered to help. By the time I got to the checkout, a clerk noticed we had 4 people in our party, each paying for something separately. She rudely said, You all cant use coupons unless youre using different forms of payment. I was there with my husband and 2 adult daughters. We all have our own bank cards/accounts. After that, she let us know we couldnt use a 40% off coupon on a sale item, which I have no problem with. I asked if they could charge us full price so I could use the coupon and she said no. The problem is, the items I needed werent advertised as being on sale, so when I traveled 40 miles to the store with my coupons, I didnt want to pay 10% off, (sale price), I expected to get the item for 40% off with my coupon. I was done with her attitude and her sass and I will just take business to Joann or Hobby Lobby. I understand store policy, its the bratty way in which policy was relayed to us. I dont have patience for rudeness.

No longer sell hobby supplies like models or trains or rockets.

My husband and I arrived at the store at 5:45 just to find out that they had locked the doors early. Online and the paper on the door both say they close at 6pm. The lady that came to the door was very rude when she said it was closed and i am not the only unhappy customer today.

Helpful staff.

It seemed unorganized and a bit on the messy and cluttered side. I know the holidays just happened and there is a lot of clearance but I feel like they may be understaffed. If not understaffed then the managers should really get on the ball with tasking the employees and knocking out some of the many boxes piled up. If I worked for Michaels Id be a little embarrassed with the condition of the store. Also the posted deals are a bit misleading :/ and the online price didnt match up with the store price. Still I did enjoy my visit with my family. Thank you guys.

They have so many great craft projects this store is very clean and neat and well-organized. The staff is very friendly and helpful this is my go-to store for crafts and art supplies it is very easy to find and has lots of parking that is very visible from the road. I love Michaels and their crafts and supplies ie Sharpie pens and every color and style is fantastic.

Would have been better with another cashier or two

Always have what I need and always at great prices

Great Christmas sake. Bought a beautiful wreath for $28.00 regular $70.00

Good selection and prices. Always fun to walk through and explore ideas.

I went in for a few jewelry findings and ended up buying tools as well. The whole place is gearing up for Christmas and Halloween. It was wonderful to go in and see so much excitement happening.

Rude cashiersGet a different job if you don’t like your job.Something away from customers

Lovely visit today, this location is the best in SA, always fully stocked, always fully staffed, and I always find what I need. Was offered help by a few staff members in a polite, not pushy manner. My cashier was sweet and helpful. And the coupons are always fantastic!

Craft store. Has crafty things

This is a fairly small store but they still have a wide variety of merchandise. I would avoid weekday mornings because thats when they get in inventory. It seems like they dont have enough room in their inventory area and there are always many carts/boxes of inventory in a lot of aisles. They usually dont have many registers open at checkout but the cashiers are pretty fast and the lines move quickly.

Staff were practicing hygiene so that was good!

Instructor was busy taking care of the store and teaching the class. She needed more help. Thank you for offering craft classes for kids. I appreciate the chance to do crafts with my grandkids. They thoroughly enjoyed themselves and cant wait for the next class.

Horrible online pick up system; ordered my items about 1 week ago and never received an email confirming my order and then the store canceled my order before I could pick it up. Customer service was worthless when I called the store.

Love this place, I look forward to attending the monthly classes with the kids and always getting great deals on crafts

This is probably my favorite place to shop. As an artist, I deeply appreciate their great deals and huge coupons! Art supplies are extremely expensive, but they make it so much more affordable for someone a budget. From projects like making dreamcatchers, to crocheting, or most DIYs, they have it. Also...Does anyone else just love the smell of Michael’s when you first walk in? Anyway, love this place!!

Was watched openly by staff because I had a backpack

I love this place. Nice atmosphere. It is a bit pricey compared to hobby lobby.

Great place to shop

Lots of variety, but expensive.

It has the best craft items. Plus a selection of gifts and great decorations.

Yes, I love this store. Always find what I need and what I dont need . Found a cute little container/pot and added my own design. Should have purchased more. Just like to create. Will see if my store has any of these since I was out of town when I got this. Great store.

GREAT sales on all Christmas ribbon, decorations, frames, etc. Long lines, but moved pretty quickly. I got exactly what I wanted plus a couple of unplanned gifts!!

GREAT selection here! I love Hobby Lobby, but this place beats it with their lower prices and unique items. Took away a star because I wasnt really able to get any help here when i needed it.

Very clean and organized. Helpful staff and good prices

Great customer service.

Always have the exact thing Im looking for as far as painting goes. I did have to search a bit for white gesso and paint thinner but its to be expected to look no matter what store you go to. The cashiers were amazingly nice. I felt they were geniunely happy to be working there and that is awesome to see.

I was looking for sewing notions and found what I needed. Well organized store. A bit pricey for the specific item. But otherwise very good. I come semi- routinroutinely.

Typical Sunday busy! Love the new crafts coming out for Christmas! No waiting at the registers!!! Blessing!!!

Great choices and prices. Very helpful staff.

Michaels had what we needed. So now we can do what we need to do. That is to create ART.. good service and good prices too.

The staff was very helpful and there is a wide array of things to choose from in terms of materials for arts and crafts

My favorite location. Place is always clean and they have a great selection.

Great store and knowledgeable staff...if they dont know the answer they will find someone who will help!

Helpful and friendly staff.

Everything you need for DIY MUMSHappy Homecoming Mac!!

Love it here!! Everyone is so helpful and its so clean !

I love this store and the variety of products. Id give it 5 stars but the manager has been rude on several different occasions. Other than that the rest of the employees are really nice and helpful.

I love Michaels. They have so much stuff/decor and always have coupons online. They now updated their system and you can use your rewards number in case you lose your receipt! Love this place

Ive been to my fair share of Michaels stores last week I went to three in one day, searching for a knife blade for my Cricut. This Michaels was the first that I tried. This one isnt my usual location but it was the first on my way home from work. Let me tell you, this Michaels is sad from the start. Walking in, you immediately notice that its small and dark. The size wouldnt matter so much but I dont know why its so dark?? It just set my shopping experience off to a bad start.Im the type of shopper that goes in for one thing and leaves with ten others. I tried at this place but it just seems so rundown. The cricut selection was bare. Of course they didnt have the blade + housing that I needed, despite the website saying it was in stock. I asked the only employee that I could find for some help, which happened to be the cashier. She seemed willing to help. What I found odd was that she whipped out her cell phone, maybe to look at the website? She told me what aisle the blades should be on, to which I told her I had already looked... Then, she said she would contact someone in the office because sometimes they keep things like that in there. She then proceeded to, Id imagine, text someone in an office somewhere in the store. Not three seconds later, she tells me that No we dont have it, everything we have is in the aisles. Ok.....?? Anyway, I go on my merry way to the next Michaels and have better shopping experiences.Unfortunately, Ive gone to this Michaels on several occasions and that experience wasnt an isolated one. I wouldnt go out of my way to visit it. Ill only go back if I absolutely need to.

Its small but at least its organized and the staff is friendly.

My second home I love this store. Even if I have no intention to get anything,I get coupons from my email or they text me about the sales and i cant refuse the 50% or 70 % off deals. I have been buying beads for jewlery and making my own gifts.That feels great

Michaels change so much from the great crafts store to a dollar type store. I really miss my old crafts Michaels.

Always in stock of items Im looking for..plus usually has great clearance. Only down side is most of the time its only one register open

The first stop for all your special project needs.

So much to choose from, good sales and online coupons!!

Michaels is a notable craft store considering they usually have anytime coupons 20% off sales or 40% off single items. The employees here are pretty fun as well it is easy to strike up a casual conversation complete with risque subject matter and lewd jokes. Of course this would probably not look well to management but I appreciate that sort of customer experience. Its little things like that that I give 5 star reviews for

Had the Christmas wreaths I was looking for at a good price. Plenty of parking.

Very helpful even through very busy times! The store was well stocked.

Its real cool and is definitely for art people, really recommend

I always love visiting Michaels instead of Joann. The staff is always friendlier and the selection is better. Joann has a lot of fabric if that is what you are looking for but Michaels has a well rounded selection including a fully stocked Happy Planner section.

I want to start by saying that I love to come to Michaels and just browse. But this michaels I cannot do that because they never put away their stock. Not sure if I can remember a time that I have gone to this store and not seen pallets in the middle of the isles and the shelves almost empty. Please clean up your store!!

My favorite craft store. Great discounts. Been coming to Michaels for many years and staff is always nice and accommodating. Except today, I encountered a Belinda who was manning the cashier at the customer service and she was very rude.

There is a variety of options, is a bit small, but good to go in and out when doing lady minute projects.

Very friendly employees found everything I needed at a reasonable price I was able to use my 40% off coupon twice thank you Michaels

Pretty chill

I received 2 emails with coupons over the few days that both said to click to get the coupon. When I clicked on the ad, the landing page only showed that you accepted competitors coupons. I lost out on a $5 off exclusive coupon & 50% off coupon.The associate said that you were making changes to your company coupon system.Looks like you need to engage a better IT team, or at a minimum, engage Testers for your software upgrades.

Great selection and good sales a little pricey though.

Great patient employee ...I give you a high 5 on great customer service!

Not bad customer service they didnt have what we were looking for so they referred us to the other Michaels and they called to make sure they had what we needed.

I love coming here, however just keep in mind that during holiday season in particular the aisles can get pretty crowded by stacks of boxes and difficult/dangerous to navigate.

They have great craft supplies and good prices.