This place was so amazing! Our three year old Daughter as well as our ten year old Son had so much fun! Staff was great! Equipment was well kept. Floors to ceilings looked as clean as any public place weve ever visited. First time being here. Were definitely going back!

We came for cosmic night and it was not clean. The dining area was disgusting and full of trash/food. The bathrooms were out of paper towels and toilet paper. It looked like it hadnt been cleaned in over 24 hours! The few people I saw on the floor working were chatting with other Co-workers or just standing there. The people at the food bar however were working extremely hard! Also the employees on the floor actually seem to hate their jobs or people in general. Very little interaction even when you are directly speaking with them. It has been like that the last few times we have been here. My 11 year old does not like asking them for anything because they seem irritated when he does. The staff was walking around eating cotton candy and drinking monsters when they could have been doing their jobs!

This place is so much fun. My kids had a blast. We will plan a party here for their birthday. Best workout ever.

We got the annual pass. BEST PURCHASE EVER. The family loves it. We go to both parks in the area. So much to do and we’ll worth the price.

Perfect time to come ( Wednesday around 2:30pm). There was hardly anyone here...I know Covid is helping that.They had a couple things closed but that was it.Everything appeared very clean (restrooms included!).Take advantage of no crowds while you can!

Excellent!! So much fun!! We loved it. So much better than any other trampoline park.

I go there a lot and the food is pretty good, trust me you will have a great time

Im a big kid at heart and I love to go to this place on Thursdays when its a deal going on 4 people jump for 55$ and get a pizza and a pitcher of soda.

Friendly staff. Worked around COVID requirements beautifully. Great price. Lots of options for little kids and teens. Dad had fun too. Only ding, front desk teen had no clue on best deals or specials.

Place is really fun, tons to do and eat! Only thing that kinda threw me off was how hardly any of the employees liked kids lol. They would have kids running up to them and ask a question,and they would just stare straight ahead and downright ignore them. But other than that,I think it’s a big hit and good for all ages! There is a small area in the back just for smaller kids! It’s nothing big or fancy,but it’s very safe! They have tons of parking,ride-on bull,a laser area,and just all in all a great place! Just keep an eye on your own kiddos because they don’t have any safety measures like Chuck E. Cheese with the number stamp system. (But it should honestly be the parents responsibility anyways,so that doesn’t effect the rating at all :) )

So much fun!! An hour was not enough. We were expecting a trampoline park and got SO much more. Next time we will try a week day when they have specials. Went on a Sunday at opening and it did get busy really quick but it wasnt so crowded that it took away from the fun. Great fun and a great work out for the kids. Will definitely return.

Dont order tickets online. Or at least get there 30 minutes early, if you do. We got to the place on time, but had to wait in line to scan tickets and get socks. We waited in line for 20 minutes. And then they gave us the time we had to leave; 40 minutes from when they scanned our ticket. That was kinda annoying. Then they only had one employee running all of the extra attractions (except the climbing and the rope courses). I only reduced by one star because the staff was super friendly and the place was very clean. And they have a freaking rope course!

Great place for birthday parties. My daughter and her friends had a blast. After jumping for an hour the kids were all to happy to have pizza and juice which they devoured. We also had wings fruit and veggies with our package which surprisingly came with free cotton candy for the kids. It was the icing on the cake before they even had cake.

As far as adventure parks go, this one has a greater variety of attractions than most parks in the southeast. In my pics youll see features like a Laser Maze, MANY climbing elements, indoor ropes course, ninja warrior course, and, as expected, the many trampoline court elements. Its a fantastic variety. Operationally there were some issues, though it was a morning I went and perhaps they were short-staffed on the holiday break? Because of the play options, Ill make a day trip and drive from north Atlanta with my family

Its was fun but this one boy employee I think his nat was reid but he was fine

Attended as part of a birthday party on a very busy Saturday afternoon in the winter. Arrived 30 minutes before the left as was suggested and glad we did. Staff did a great job getting everyone checked in. Girls had a good time jumping. Wife and I grabbed a snack while waiting, the mozzarella sticks were surprisingly very good. Shout out to Deomaree who made sure everything was right in the party room and checked up on us.

My kids always have the very best time here. Lots of different things to do!

Nice place to hang out with the kids who trick you into coming by telling you they have a ride home if you take them. Then when you get there, surprise, you are the ride home too, and you have to wait in car for two hours with a bad back.

W O W!!! Best trampoline park we have ever been to!!You have to try it.

Kids loved it cant wait to take them back

Fun family place to go and enjoy all the Activities

What a great way to get active and have a blast! So many cool climbing walls, and trampoline activities. We were only dissatisfied because we drove an hour and the Zipline and high wire course was closed the entire time we were there, super disappointed, but overall a great time.

Fun for all ages. My 2 year old loved the 6 and under area. The pizza was delicious.

We enjoyed this place so much we ended up getting the monthly membership that allows the kids to go anytime they want Monday thru Thursday (a much better value).Way better than Sky Zone with a lot more to do. All of the activities are always available and are never closed down. Your entry gives you access to everything.Lots more activities for adults to participate in too. The kids do not even wish to return back to sky zone. This place got it right.Lots of comfortable places to sit (sofas, chairs, bars, etc).You’ll enjoy it.

This place is awesome everytime we visit. Theyre very courteous and professional. The place is clean and the atmosphere is great for a family night out.

A perfect way from men women and children to sleep well and have a great time. A day out with family and friends is the best way to go or a birthday party will do.

Our son loved his summer camp at Big Air! Just finished but already asking to do it again. Thanks for being so much fun, Big Air!

It was amazing best trampoline Park ever 10/10 would go back

They kids had a blast! However $4 for a small slushy is ridiculous! And the parties is super expensive!

Great obstacles and trampolines are very bouncy. One hour is plenty of time to jump. We will he coming back.

My son always has a lot of fun when I take him

Fun and affordable but they need some kind of security at the door. Anyone could walk out with your kids at any time. Its impossible to keep an eye on multiple children at all times, especially when its crowded, because there are so many different areas and you cant see very far. I would have had a much better experience if they stamped kids hands at the door like Chuck-E-Cheese.

Great place with lots of different activities for all ages. 2hr pass is best to get the most is of the park b/c its generally super busy!

BIG AIR IS OPEN!!! This place is AWESOME! For starters it’s BRAND NEW and it doesn’t smell like feet. That’s a BIG PLUS. Then there’s so much to do. Climbing, Jumping, Riding the Bull, FUN, FUN, FUN!!! But one of the best things is that it’s actually like a workout so the kids are getting exercise while having fun. I wanted to join in but I had to pass on that. Lol. My son LOVED IT! So, I bought the six months premium membership ($169) bc I know he’s going to wear that place out so it’ll be cheaper to get the membership and be done with it. All the teens working there were super nice and helpful. They seem to enjoy what they’re doing so that makes the experience even better. They have a cheaper 6 months membership for $119. (If your child likes BIG AIR it’s money well spent bc you can go everyday if you like for 2hrs.). I highly recommend BIG AIR for FAMILY FUN!***UPDATE*** On 6/16/18 BIG AIR “PAID IT FORWARD” and My Nephew was blessed with a FREE 3 Month Membership...THANK YOU!!!WE LOVE BIG AIR!!!

Fun but its a work out

Im really impressed that they decided to be safe and close the park so there isnt a virus outbreak in the community. I normally go to gravitopa but we saw they were staying open and putting us all in danger. I will be bringing my family to Big Air from now on. Good job guys!!

Such an awesome place for kids and adults!

NO SOCIAL DISTANCE or attempt at stopping the spread of Covid-19.Last Friday 6/12 they had 100+ kids and parents trying to checkin for cosmic night. Everyone was crammed into the lobby and there was zero attempt at distancing, mask, or reduction in crowd size.I called the manager and she said, sorry it is the best they can do.It this type of or lack of management at establishments that has caused the virus to double in a month.If you want your child to get sick, send them here.

Great place for any age and easy place for parents to supervise with park benches and massage chairs beside the different activities to a full cafe

I took my oldest daughter here for her friends birthday party. I wound up staying once I saw how many adults were there having fun. Plenty of climbing walls, a mechanical bull, obstacle courses, trampolines, a ropes course in the ceiling, Virtual reality rooms, game rooms. They had some of everything! We both had a blast!

Needs lots of repairs to many play areas. Especially the toddler area. Birthday host are very young and irresponsible. Want have another party here

Such a fun place! It entertained 5 cousins for hours while we mostly relaxed. Plenty to do- ropes course, climbing walls, and tons of jumping activities. They all came home exhausted.

Bad experience no COVID prevention at all staff did not have on mask the whole place was full less than 6 feet everywhere you go no one had on mask and very packed I would not recommend if you are worried about COVID

Have had my sons birthday here now twice and its always a great experience, with everyone so friendly and helpful. His birthday is after Christmas and its not as busy as you would think, so the kids are definitely happy.We visit here at least every other week and everyone is always professional and friendly.

Awesomely fun time with lots to do!!!

Big Air is always a lot of fun. The driving and constant beat of their music is enough to make you want to pull your hair out though. I personally would take my kids often if they could find something more tasteful to play over the speakers, but instead I limit it to friends birthday parties. Why do corporations think we want to listen to these kinds of tunes? I find it insulting and feel like they treat us as if were nothing more than cattle. This is happening in department stores everywhere as well. If you are feeling this way too, dont hesitate to mention it to management here and in each place that you visit. Be kind, but be fearless. Remember that the manager probably didnt choose the music, but if enough people complain, corpate will hear about it. A few minutes of effort on your part can make dramatic changes. There are millions like us who are tired being forced to hear obnoxious and harassing tunes in public places. Share what you think and you will see that many others agree! You are not alone, be brave and you will make a difference!In response to the comment below, I have been to Big Air multiple times and no one has ever asked my opinion. I suppose my voice is not part of the majority. I do appreciate that Big Air has taken the time to respond however, I am not aware of any effort made on their part to gain a consensus from the public about their music choices. Please let us know where we can go to cast our vote!In the interest of not coming across as angry in any way, Im increasing my rating. Your facility is well maintained and your staff is friendly. Thank you for your kind response and for the privilege of sharing a point of disagreement without harassment.

Did the all day pass for my daughters birthday and we was there for 10 hours and had an absolute blast

We went for a birthday party and everyone had a blast. Lots of different climbing and jumping options for various levels of athleticism. Theres a dining area with a variety of decent food thats not too expensive that also serves alcohol.

We attended the Homeschool Jump and had a really great time! If I had to choose a negative, it would be the gym is set up that my children went in different directions. My youngest couldnt do some of the activities but he had a lot of fun. The activities offered are really cool like the bull, ninja course, volleyball, laser jump, and the climbing walls. There is a snack bar and the party rooms look really nice, they are open yet you have your own space.

Big Air is so much fun. We love the variety of attractions. Great Value. Their food is really good too,

We had so much fun but way over priced for the birthday parties.

All four of my kids have gone to big air for various reasons with friends and they have all loved it. The customer service has always been great. Facility is always very clean and well-maintained. My children always have a blast, and always ask when we can go back again. Great place to take your family !!

Great experience! Came here with a group of friends. It was super crowded after awhile, as it got later, but was great fun!

We were in town for a week and discovered Big Air, which was wonderful - my 11 year old son had a blast! We went to the homeschool jump on both Wednesday and Thursday, which was a great deal for 2 hours of play. We have been to two different trampoline parks before, and this one blows the others away because of the variety of things to do! There were so many things that I hadnt seen at the other parks, such as the many climbing walls, ropes course, ninja course, orbit, bull ride, and more. The snack bar was also nice and something not in the other parks weve been to. Lots of places for parents to sit and watch. There were plenty of staff around, and they were very attentive! If we lived in town wed definitely buy a membership.

This was my first time experiencing Big Air since they came to town over a year ago. It was a fun and enjoyable experience. I booked a one hour jump time for my son and I for 9:00 pm on a Saturday night. Hoping to avoid the peak crowd time.Though it was still crowded there was plenty of room for us to jump and have a good time. Bonus fact, we got to experience there cosmic light show they do after dark. It was really neat.I highly recommend paying them a visit if you have an extra hour to spare and looking for something to do. It is fun for all.

We went for a birthday party. There are a lot of different sections on different levels that makes it hard to keep 7 kids in view. There were not enough employees on the floor to offer help with the more complicated sections that require harnesses.

I had my sons birthday party here on a Saturday. I would have given 5 stars, but our 40mins for the actual party was not enough time (felt rushed). I did not see online where you can pay for an extra couple minutes in the party area. Overall, the party package I paid for was worth it (I was able to get 30mins (free) with a coupon). The food was wonderful & the portion sizes were enough for our party of 20. They also provided (free) refills for the drinks.I would most definitely book another party here, but through the week.

We love Big Air! My daughter had her sixth birthday party there and it was amazing! They were running a promo so we got an awesome deal and everyone loved it! The party helpers were so good and set up the room perfectly and were so friendly! We even got a card in the mail after the party with a free jumping coupon. My daughter is obsessed with Big Air and wants to go all the time, we have never had anything bad to say about our experiences there and we have been so many times! The best trampoline park in Greenville/Spartanburg, hands down!!

I absolutely love Big of Greenville. They always have great deals to make it affordable. The food is good. There is some many great activities for children to play. The parties are great too.

The biggest Big Air Trampoline Park Ive been to. Lots to do for all ages. The pizza was really good. Customer service was top notch the bathrooms could some TLC but understandably it was a very busy Saturday night and it was packed. Will visit this location again in the future.

It was my first time going, I am 33 Yrs old and I thought it was amazing!! My kids love this place, its easy to use everything and great for making memories!! Definitely reccomend!

Had my daughters 8th birthday party here this past weekend. I think they may have been understaffed or just not prepared.We went in the entrance for parties and waited for over 10 minutes, as no one was at the counter to check us in. I finally saw someone and asked if they could. She did, but didn’t have the authority to take our payment so asked us to wait. It’s officially past our start time. I ask another guy if he could, so we paid. He told us we could pick any room so we did. The duration of the time, as our guests were arriving, there was never anyone behind the counter to check them in or get them socks. I ended up just going back there and getting socks for them. We wasted almost 30 minutes just trying to get checked in and find where we needed to go. The only plus was our party host. She was amazing and super nice. I don’t remember her name, but she was blonde and had glasses. She took care of us and offered her sincere apologies. She took pictures for us and helped us in any way. She was great. Not sure if we will be back for a birthday party though.

We have fun here. Kids love it!

Super aggravating lines. Workers are pretty confused and not attending to customers as you can see from this giant line for food. The counter is totally abandoned. Workers walking in and out taking cash from drawers and ignoring the line. Trampolines are good though.

LOVE THIS PLACE!!!! Great for kids. Great for adults. The orbiter is a must jump!

Kids had a blast! Lots of fun. $34 was more than I wanted to pay for 1 hour (2 kids + socks), so cost will prevent us from visiting often, but we will go back. The cost did include all attractions, so much cheaper than Frankies. They have a lot of attractions (we didnt have time to do everything in an hour). The large climbing area (with harnesses) took a minute to figure out. The kids hooked themselves to the rope on each attraction. The bucking bull was a big hit. One of the main attractions was broken.

Great place hands down.... There more dedicated to older children which is a great. We shall be back soon.

My son and I always have fun when we go! It’s great to get his energy out. This is the best trampoline park around, it’s always kept clean and there’s so much to do.

Awesome staff, recommend highly

Great experience, and super fun, but its about $17-$23 a person for an hour, so its a pricey (and there are extra attractions that cost additional money).

Fun for kids, but you will need to run around with them if they are under 6 or so. Most of the climbing equipment was unavailable when we were there on a Thursday afternoon, not sure why. Stay was excellent in feeding our group and keeping everyone taken care of for the whole lunch.

The kids had a blast for a solid two hours and wanted more. Place was clean, comfortable, and full of possibilities. Climbing wall, 3 levels of obstacle course, numerous coordination games, and jousting can be found. Great places for adults to sit while kids run amuck. Place would receive five stars but several games did not have posted instructions so the kids were never sure how to properly use. Overall well worth admission for kids who need to burn off energy.

Good price... Fun for the whole family.... An adventure for all ages. Test your ninja warrior skills!! Prices per hour... Even on their busy days, there is plenty of room for all activities. Very minimal wait if there even is one at all. Parents you are able to walk right up to each activity as well as staff members located at every activity for close monitoring. Get your massage on in one of the massage chairs they offer... Or cool down with a drink and grab a bite from their concessions counter. Awesome experience!!!

Nice place to take kids. Well kept. There are resting seats for parents and massage chairs which are decent.

We had my daughter birthday here on 11/2 and it was flawless! So so much fun for the kids, the food was great and Lauren our hostess was incredible! Will definitely be coming back for more events! Thanks Big Air!!

Ambulance was called, kid must have bounced too hard.Edit: Replying to my post in less than an hour. Why does my rating matter? Seems someone cares a little too much about their appearance.Edit 2: So what you are saying is its only appropriate to leave a low rating if Im the one injured? Its not okay for there to be witnesses posting images and reviews. I dont see how or why its biased to see a kid get injured, then leave a review saying a kid got injured. I didnt even blame or accuse your business. I believe my exact words were kid bounced too hard.

My son always had a good time. We went again today and he got his stuff stolen. So parents beware. Keep your kids stuff with you at all times. Someone stole my sons zip up hoodie and socks. My son who is 8 got really upset. I highly doubt we will ever come back to Big Air after this. And of course no employee was around to speak to as we were trying to leave.

We had a great time with friends celebrating birthdays! The area was well equipped, and we loved the availability of seats to watch the kids play! Service was great for the party and kids of all ages were happy. Well done!

Kids love this place especially my grandbabies and so did I I played with my grandbabies and had lots of fun in there its well worth it

Our kids had a great time, well worth the money.

Worth the money for a family with a lot of children I stay with mine but kids love this place and I love watching them having fun

My children, 11, 9, 3 , love Big Air. We have gone during the weekends as a family and love it. However, now that we homeschool, we take advantage of their homeschool hours on Thursday. Its soooo much fun. Always clean. The staff are always super nice. We recommend everyone of any age to try out Big Air in Greenville.

This place was a mad house, not much supervision (big kids in little kids area), kids just being unruly, long lines and long wait to get processed. Trash was full, stuff all over the floors, bathrooms unsanitary, no hand sanitizer visable and when found it was empty. It really felt unclean. On the upside lots of obstacles, maybe under different circumstances it would have been more enjoyable!

Its crazy busy, kids running around EVERYWHERE and having a blast! My two, six and nine, had an amazing time! There was a special, $12/hr, so it wasnt expensive.

Kids had a blast. There is so much to keep them busy. Food and service was great.

My baby love this place nice, fun and friendly staff.

Too many people not wearing mask

Place is and always has been clean and staff is very attentive and paying attention to the kids. I would highly recommend this place for kids birthday parties. once your child gets home from a few hours here, they just pass out and sleep all night.

Great park with lots of amazing attractions! Definitely worth a visit !

That was the first time there. Or granddaughter had a great time. There were a lot of people there.

What CANT I say about this place?! Ive always gone to another trampoline park, but decided to try something new and I absolutely do not regret it!! Big Air Trampoline Park has SO MANY MORE activities than any other trampoline park I have visited. From the ropes course to bull riding to interactive and fun games, I enjoyed going here with my young sister-in-law and husband. Fun for all ages, if you ask me :) (if youre fit enough!)

Used to like this place. Even had a birthday party there. Had a great time at toddler time a few months back because they allowed my older sibling son to also jump gently, as per their policy. Today the website says now older siblings cost double during this period. we went anyway, Then we find out after traveling all the way there that they changed their policy and dont allow older siblings. UPDATE YOUR WEBSITE so you dont waste peoples time. Not going back again. thanks for rejecting business. Literally less then 10 people there.Who? Jumpers ages 6 & under!When? Wednesday & Thursday 10:00 am-1:00 pmPrice? All jumpers including 2 and under are $8/jumper***If older siblings are attending Toddler Time it will be $15. (Ages 6 and up)Older siblings are allowed to attend, however all must follow our gentle jumping policy.Please remove this from your site since it is not accurate.

I loved my first experience there. There were sooooo many things to do...tho im sad the kids area had more fun jumping things to do xD also sad that the kids get to be in the adult area...which makes it harder to do anything since there are more kids than adults and kids dont have the sense of waiting in line. We were waiting in line for the lazer maze and the kids kept coming out picking a new challenge and immediately going back in...oh well.Im also sad that the ropes and i believe rock climbing is separate from the jump. Would have only done it once since its kinda embarrassing to be above people xD but all in all we all had super loads of fantastic fun x3My younger brother raved it to be the best one hes ever been in.I have to agree!Btw. Their pizza...tastes great!

Great place for kids and adults. A lot of fun activities for everyone.

We were discouraged by the line to the end of the sidewalk when we arrived and finally got inside to the registers inside @845. Furthermore many parents drop their kids off and allow the children to find their friends further up in the line and cut in front, there are no barriers to prevent doing this.We purchased our tickets online which were supposed to include two slices of pizza and a soft drink, we had to speak with a manager to honor this- we were told they no longer support this offer but failed to update their website.We did not purchase sticky socks which I HIGHLY recommend to PREVENT INJURIES-It shouldn’t even be an option honestly! Safety should be a MAIN concern here, and children should not be running some of the stations- especially the ones that require the personnel to snap your harnesses securely and make sure they are secure to prevent falls, the young male that was doing this on the ropes&bridges this past Saturday -Management-was preoccupied trying to pick up girls and discussing what they were going to do after work or on another occasion and asking one girl to go get him some food from an outside location.Not all of the stations are staffed.With the high volume of traffic we finally got inside the facility 45 minutes after the Cosmic opening time (from 8-11) we demanded a money return of some short but made it simple by accepting the socks as a trade out as suggested by ourselves. If you purchase your tickets online you should be able to enter ahead of the other guests in a separate line to escalate the process.In addition to the tickets there is a waiver online I guess it is in a separate section because it is not suggested to *fill these waivers* out when you purchase your tickets online; the staff goes through the line and asks if you have filled out the waiver if you have not, you are directed to do so on your phones or lose your place in line to visit the computers inside of which there are only three.I saw three grown adults working in the entire facility, the place is completely chaotic, there is no order of any sort. The one girl who was working the jousting station was being bumped around by two small children taking foam cubes out of the pit and throwing them at each other‘s head but she was too busy to correct the situation with her water bottle.The cafeteria is a complete filthy disaster, there is trash everywhere and no one to clean it up. Same for the restroom-go back and get your shoes and use w/caution!Apparently everyone thinks their mother works there. There is a small line barricade for the cafe, but again no order to enforce it and kids will cut in front of you in large spread out groups, they bump into you and use foul language with no acknowledgement.The group in front of me was constantly on Snapchat sending pictures have children they knew( I’m assuming vis the gossip) that had been in fights with black eyes and taking multiple selfies- they bumped into us multiple times and never said excuse me or sorry.If you ever want to get a display of what our children are being raised around today-Go visit this place!If you never thought that you would have animosity towards a child, these kids will change your mind in a heartbeat! I was a rough kid when I grew up and still loud & boisterous but never to this degree!! There are kids with their giant busts popping out in skimpy shorts showing their cheeks and nails as long as toothpicks! I’m glad we went with my daughter, we definitely won’t be returning.I want to say “what are you letting your kids get away with??SOME OF YOU PARENTS NEED TO MAN THE F*** UP!Your kids and what they grow up to be it will be a DISAPPOINTMENT &DISGRACE to the rest of us and many already are! Many of the girls I saw I would bet will be a mother before they’re 16-18I’m not sorry for being so harsh—-that’s what’s wrong with the world today everybody deserves that they believe in entitlement, I believe in honesty and customer service!If the proper staff were facilitated, it could be a great place with all they have to offer.

I picked up my brother around 7, and he had a bad experience. He said someone in a polo type shirt kept yelling at him. I think he said his name was Justin or Jordan. If he was doing something wrong, I can understand him telling him not to do this or that, but he said he was yelling. Hopefully management can control this.Braxton.

My daughter loves this place! There are activity areas here for all age groups (little ones to adults). Needs more waiver sign in stations or someone to tell people only one family member needs to be at the monitors. It backs up the line. Otherwise lots of family fun!

Had a blast and no big lines stall always will go again

Kids love it and its very high tech!

Enjoyed with the birthday girl.