Wish they sold more sewing items. But, the store was clean and organized. The staff very friendly as well.

Customer service was nice. Very polite and respectful!!!

Had a lovely experience at this location. The store was well stocked and I was able to find everything I came in for. I also found a whole lot that I didn’t need because they’re having a big clearance event so a lot of items are marked down a ton, so it’s a great time to stock up on certain things. I had a wonderful cashier, whom I forgot the name of but she was really nice and quick at ringing me up.

Geat to be able to just walk around the store again.... get the mind working on what new products I could start...

I can spend time easily in this store. When I go to this store its not generally because I need something specific but just go around in the store and try to get inspiration for a vast variety of home decor options that they have. They have got a pretty good collection of artificial flowers and plants for your home decor as compared to the other stores around in the area. One thing I personally love is the water fountain I got from this place. Adds a completely different dimension to your home decor. They also have a lot of accessories and must have items for baking and painting. They also do customised frames.

Ordered on line, quick easy. Product in great condition.

Nothing to say... Enjoyed the 60% and 40% off my purchases. Also had a damaged shipment replaced with noooo hassle. Thank you

The employees are friendly and helpful.I have been shopping here for many years and the lines have always been long. That is the reason for 2 stars.

I love this place! Clean! Creative! Good prices! Instock is great!

Liked the 40 percent mark down on the Halloween decorations

Store was clean and not over crowded. Seemed well stocked. Very friendly cashiers at the checkout.

Always find what I am searching for, and the staff are helpful as well.

Disappointing. After waiting for the guy at the framing counter to finish whatever he was watching on his phone he made almost no effort to help us with our request. When asked for the basic economy price he tried to upsell us on options without telling. Well take our framing job elsewhere.

The best craft store.. very clean ..great service

They had everything we needed and took good care to keep people safe

A bit pricey for crafts but nice selection

Great place and good organization. Staff friendly. Alway check the offers they have good deals

Always lots of cool stuff and nice sales staff.

Good prices + cupons

It is easy to find what you are looking for. Aisles are marked and products are of good quality. prices are competitive.

I love love love this place. Customer service is awesome. Always fibd what I need. If I cant. Help is right there.

Decently stocked, as far as any regular craft store goes. Over priced compared to online prices, but their coupons make it worth it (can sign up with email or the coupons that they send in the mail). Love that they offer additional 15% off with teacher ID! Always has something fun to find.

Customer service was good though they didnt have what I wanted

I actually love this store. I wish they could keep yarn in stock, but aside from that they have everything I want and Need.

Clean, neat, always have in stock. Pleasant experiences and wonder customer service.

The store was clean and organized. We found what we needed. My only complaint was there was only one cashier and the line was really long. The cashier was nice and helpful though.

Good selection but they allowed customers in with no mask!! Shame on you.

Great job on framing. Very nice!

Front door was locked at 845, needed to run in for something quick and had to wait for someone to come out so we could get in. Staff brushed us off when we asked a question. However, they did have what we needed and we also had a coupon, so the price was worth going. Your results may vary, weve had friendly service here before...

Nice Customer service

Had all of the vinyl selections that I needed and I even perused the other aisles for pens and crafting goods. Some stuff (like the aforementioned vinyl) is a bit on the expensive side though. Checkout is right by the door and has never taken long for me to get out of the store. Always in and out. And the staff is amazing!

Always well stocked, and the staff is helpful and lovely!

Typical good sales and care taken due to pandemic.

So exciting! All of the beautiful Christmas decorations that I wanted were on sale with my coupons. Cant wait to get back there!

Big and well stocked. Getting lost in there while in the throes of the creative process is a distinct possibility. The yarn selection... superb.

It is a lovely store with arts and crafts of all kinds. As a practitioner of Wicca (Witchcraft), I personally went looking to buy something that would assist with keeping my pentagram around my neck. I am happy to say that I found the perfect stran. If you are looking for Halloween decorations; Michaels is the perfect place. I love this store & intend to come back to have a Beautiful picture I had done in chalk of my wife framed & mated because of course you can have that done at Michaels as well.

Well well well stocked!!

Found everything I needed.

Friendly staff even held frames for my wife. So I could pick it up along with their great sale prices. LOL.

One of my favorite places to buy my art supplies, especially for the constant promotions they offer.

Place is great. Offers a variety of items for arts, krafts and games for all age ranges. Four stars simply because it regularly takes a while to check out.

Its well supplied for a smaller store. They do a great job at flagging their sales items, so I bought more than I needed. The 20% off nearly everything is fantastic as many items I want are rarely on sale.

Because when I go there I find what I need

It has every thing for crafts and decorations

The female staff were helpful. The male staff were not helpful at all, and gave me wrong information.

Understaffed is an understatement. I was here during what I guess is the after-work rush, about 4 pm. They only had 2 registers open for a line that nearly went from one end of the store to the other. I had to wait for more than 20 mins. While the cashiers themselves were efficient and pleasant, they needed at least one more register open during this time.

Organized and we always found what we need. Nice store

Michaels has some wonderful sales right now! There are two different crafts that Im interested in and wound up spending $80.They always seem to have everything I need and my wishlist keeps growing!

Great for crafts and they always take competitors online coupon.

Always love going into Michaels. Love the different things to make projects and the coupons. Nice, helpful staff.

Convinent location with ample parking. However aisles in the store are sometimes narrow or there are displays and temporary shelving that make it hard to maneuver around the store.

Is my favorite store.

The Chimichanga is one of my favorites. Fresh food, good flavors and good prices.

They had everything I needed. The staff were eager to assist and always around for any questions.

Love doing scrunchies for my granddaughter and friends.

Service was minimal on the day I was there.

Clean store and nice staff. The crafts on Saturdays for the kids are always fun and affordable. There are always coupons available on their app. The only problem is the check out, on the weekends, there is always a huge line.

Love the store! Great customer service as always!

Very nice experience

Michaels is a great craft store. Very few professional art supplies such as professional paints, paper, etc. Fairly nice choice of student grade art supplies and good supply of paper crafting. They have a nice array of silk flowers and baskets for all your flower arrangements. They also have a frame department with special order framing, wedding supplies, yarn and accessories. Candle making kits and supplies. They also have various arts and crafts lessons I believe each Saturday. The framing department personnel is awesome! Im including a couple frame ideas they put together! Highly recommend.

If you need art supplies or home decor this is the place, organized and tidy with a large variety of stuff to choose from. There are always staff to help you if you need to find something.

Easy to navigate (find what you need).

So very well stocked & easy to find. But oganized a bit different than ones I go to in Ohio so It was challenging to find stuff. I was with family from area & getting a stryofoam ball for a school project

Great selection, but staff in the framing area seem to not want to be bothered, especially with order pick ups. The return process for online orders needs work. Even with a receipt, the cashier tried to give a store credit because the return was not accepted in the system.

I buy most of my crafting materials there. One stop shop is all I need.

Halloween decorations on sale.

Prices are always pretty good. Seems like there is always a sale on the items you dont need and then when you do need that item, its not on sale anymore. But prices are good. People in general are helpful, or at least try to be. Fairly clean and orderly inside. Could use having more than one person at the registers, but even so, they seem to get them through pretty quick. Good place to go if you need a few lower end to medium end craft supplies, or decorations.

They always have the crafts supplies I need. And I LOVE their sales!

Place is usually pretty quiet but always has what Im looking for. Phone signal is pretty good at this location which is a plus since I pull up the digital coupons on the Michaels website everytime Im in.Cashiers are really nice and plenty come to assist when a line starts building. I dont believe Ive every waited more than 4 minutes in line.

Reasonably priced

I get what I am looking for at great prices or discounts. The staff is very friendly and helpful.

I give it 4 stars because of all the crafts it offers on regular basis, but right now the store is pretty well depleted of Holiday items 11 days before Xmas...a sign that shoppers are out in drove!

Love how most of the time theres a 40% off coupon you can use for one item

Always helpful in Germantown

I like Micheals, but this one store doesnt have a large selection of yarn, but the one in Rockville MD does. I love that I can save.

Brandon, the manager, treated me like a criminal for trying to make a return without a receipt. I shop at Michaels frequently and hardly EVER make returns (maybe once in the last 5 years for a canvas) which I’m sure he can see from my rewards history. Never have I been treated so rudely and feel publicly humiliated for something so stupid. I’ve reached out to corporate to address his behavior. What a jerk. He told me the quantity of my return was too much, so I asked if I could return any of it and he said no because I put it in a shopping cart? Literally wood pieces that are worth likely .50. Were not talking cricuts here. Probably would have had total return value of $20. Do not want to shop at this location again. Disgusting behavior and against your own corporate return policy.

Always has the supplies I need....even took a cake decorating class with my daughter there.

They always have exactly what I want or need & the staff is super helpful and friendly (even when busy or facing an unfriendly customer).

Expensive but has lots of fun stuff. Often under staffed.

Good place to select art & stationary materials

It was okay. Low merchandise.

This blond woman was super rude to me for no reason. Then I found out she was a manager! The cashier was nice though.

Great sale prices, no long lines!!

Employees try to help customers to the best of their abilities. Unfortunately their abilities are very limited. It doesnt help that the store is constantly reorganized so sometimes you end up having no choice but to ask the employees where to find whatever youre looking for. But 90% of the time either the employees have no clue what youre talking about or that item just isnt sold there anymore, even if they had it in stock the day before. This is common place at every Michaels Ive been to, not just this one specifically so consider this a rating of the overall company rather than just this store.

Cashier liked my Vsauce shirt

Not that many color choices for crafts

Its good Store for decorating item and stationary item

This is my fav Michaels. I can always find what I need and someone to help me

Love it

Michaels following all the social distancing rules.

Wonderful great price you need. To look for bargins great prices good sale i found great deal costume on sale great prices i came out happy great fall items and great prices friendly sevices with a smile love the great bargins

Nice place to get all craft supplies

It has shown me my artistic side.

Dont go to this store. You will spend all your money! Best Arts and crafts place around. If you need it, Im sure they have it.

Amazing staff!

The store was well organized and clean and well lit. I found the items that I was looking for right away. Check out was fast abd easy.

Great selection and bigger store compared to others.

Who wouldnt love Micheals. This location has things stocked and easy to find. Its clean and in order. Customer service was pretty decent.

Im a teacher, & was purchasing supplies. I love the coupons but hate that the store is so tiny.

Excellent service from Customer Service Manager and Cashier. Friendly and helpful.