Always very friendly, only buys the best of the best. Very understanding and considerate of customers need.

Very nice people

Not helpful. No warranty on broken products. ‘These cheap things come from China, I can’t warranty them’

I always receive good service, but today will be the last time I visit until after the covid-19 pandemic. I felt extremely uncomfortable that an employee got within 6 ft of me without covering their nose with a mask. Masks dont work if they are not covering both nose and mouth. Really sad that one of my favorite locally owned businesses are not working to prevent the spread of covid-19.

Not to bad found what I was looking for and at a good price. Most definitely will be back for more

Granny Mildred getting Straight up ROASTED with her PAX 3 vaporizer from modern age

The staff is Not helpful, and seem unknowable about products or how to assist customers. they are as unwelcoming as a plague. I couldnt have left fast enough. the first time I went in for a product they couldnt stop laughing at me like a bunch of children so I left and purchased elsewhere. the second time I went in to get an anniversary gift for my boyfriend, I asked a question and the guy stood there in silence. I asked again in another way thinking maybe he didnt know it was a question once more silence, so I turned and walked out again and purchase at another establishment. I gave it two (2) stars because it is a local establishment, I think it could be great if they got some hard core training on how to behave and conduct themselves as knowledgable staff. I also notice its all men working here and I dont think it would hurt to get some professional training on how to treat/assist women customers and staff members. Women dont want to be laughed at or treated like garbage or like we dont know anything, we can take our business elsewhere I feel like with proper training this business would see way more profit and that means more money for them and the employees and the community as well.

They have a really nice collection of glass. Theres two other pipe shops on the street but as far as selection and price go, this one wins hands down. If youre looking for a piece, this place has it going on.

BUYERS BEWARE!!!Just want to leave this here. Many years in customer service I know how good customer service works. This place has zero of the that. Experience: Yesterday I went to the downtown location and dealt first hand with a man who said he was the owner and deals with buying all the merch. His vibe was the I dont care if you shop here or not, Im going to help you the least possible I was searching for a Nectar collector, I drove all the way from Bronson to downtown Gainesville to purchase one. I wanted one with a water filter, they said they had a couple. I got to the shop and the product was definitely not what I was looking for but I decided to give it a try. The whole experience was off putting down to the check out where the owner passed me on to the cashier. The owner wrapped my glass peice in a single paper bag with no protection. I kindly asked for bubble wrap because I was driving far the cashier acted like yeah thats the boss for ya I purchased and left. Hours later I try the piece out and what do you know it doesnt even hold water from dripping down the tip and after the first use the tip became loose and had no seal. So today I wanted to let them know about the product being faulty and not as advertised. No one at all three stores could help me nor did they want to. They told me he will b in on Monday you have to deal with him downtown. Called all three stores no one could help or tell me how to get in touch with him. So let me get this straight, 3 stores and not one of them has a manager that can handle these problems? One guy told me thats the boss for ya when I mentioned it was funny the only person who can help doesnt seem to o be available. Then went on to tell me he is retired. Well great hire someone to do customer service, train your staff, and rid of the its not my problem attitude that seems to be popular among the employees. Every piece I have purchased in the past 3 years came from modern age. No more, I will not be returning unless this gets resolved.

This is the only shop that has the Wild hemp cigarettes. I drive from lake city just for this place. Staff is nice and helpful.

Friendly knowledgeable fun. Just a great overall experience. The two young black clerks were an assett for the location. They were exactly what you want as a customer. Thank you Modern Age!

Best shop in town! Knowledgeable and friendly staff who look out for you.

Wide selection, large collections to browse, good staff and great location

Nice place, large selection of merchandise, friendly staff.

Was ok bought some puff bars 60 bucks worth they didnt even last a day when usually one will last me 3 or 4

Great place, always friendly. Plenty of products to chose from.

Dre is a great asset to their company fast efficient and knowledgeable

They have a clean, organized environment. Also, they have a very large array of goods. Decent prices. Staff, nor so friendly.

Everything you need all in one stop shop! Awesome place...

Was treated very poorly over the phone.. I was hung up on, after simply asking one question. They sounded very aggressive & I’ve heard rumors of them being aggressive towards customers in the past and this conversation proved that. Will no longer be shopping at modern age. I prefer other shops in town with better customer service & prices.

Great place to shop super affordable but the staff seems uncaring and they wont even say hi.

Modern Age has all your tobacco needs. Plenty of cigars too. Great store with great people. Family owned and operated.

Biggest selection for whatever you might be looking for!

Nice reputable shop

Great staff great prices

Always a great time at modern age

Love this Place My All Time Favorite in the Ville Service IS IMPECCABLE

Always reliable. For going on 40 yrs, always the same. Thats a good thing.

The women and owner are very helpful and polite but the young man is very rude. Top quality tobacco products with decent prices. Nice clean environment. Worth checking it out.

Always great, friendly and helpful service

Would give zero stars if I could. TERRIBLE customer service. Beyond rude. Talks to you like youre a child (and I have heard MANY people say the same thing) Inconsistent. Rude. (They have nice stuff but I will not be returning). Once again, RUDE.

They have a great selection of cigars, pipes, and tobacco. And the service is really good.

“ I’ll Make You Famous… “

If one enjoys smoking, this is the place to go. The prices are good, and the personnel always friendly and kind to all the customers

Jen rocks! She was so helpful, friendly, all around great! Ive been to modern age dozens of times but I had to write this review after a visit like today! Thanks a ton.

Nice Smooth Environment. They were very helpful with making my shopping experience easier. Definitely going back.They carried a rare cigar that I was looking for.

Huge showroom selection and knowledgeable staff. If they dont have it, theyll try to get it for you.

Good store, better prices than others in the area. Lots of inventory.

This is a huge time saver for me, and usually inexpensive. The staff are definitely friendly and helpful.

The staff was friendly, helpful & knowledgeable. I had a great experience!

The staff at this modern age are amazing are amazing. They were very patient with all of my questions about CBD. The selection is amazing.

Friendly and helpful. Decent prices also.

Love this place!

Has what you want, very cool place

Pleasant staff a very unique place

If you need to buy cigars while traveling, they have a good selection of over priced cigars.

Very helpful and patient staff! Good prices and tons of variety!

Great variety, excellent customer service.

Super nice people, TONS of options for whatever youre looking for, and great customer service without feeling like theyre right on top of you while you look around. & beautiful Grateful Dead artwork!

Friendly and helpful

Very helpful, friendly staff. Every time i have gone into this location. Chill scene with a great selection. I recommend this place to everyone! Keep up the great work.

Very good cigar humidor room

This is by far the best smoke shop around. They will actually stand behind the merchandise they sell . I had a problem with my vape battery and it was taken care of immediately. Thanks Modern Age

Decent selection, very helpful staff, decent prices.

High prices!!! Bought a glass piece from them and it broke in the first week I owned it after accidentally dropping it on a couch cushion. They dont make the glass, but it leaves a bad taste in your mouth for that to happen!

Amazing people with great knowledge!!

Great staff, really chill and they got a nice selection of premium long filler cigars. Always a pleasure to shop here.

Man live in Gainesville for a long time an this has been my go to place for the things I need an last night I had the best customer service than I have ever had an Im thankfull...I highly recommend this place for anyone

They cool

Trendy sort of place, good employees and a selection of cigars as well as vape products.

Always a pleasure going into modern age. Laid back and welcoming. Thanks guys!

The people that work there are really cool and helpful.

Love going here for Vape Juice. Jennifer is the best an helps everyone.

A local gainesville shop, always have loved this place its part of Gainesville history.

Service was NOT politically correct. So unprofessional. Hurt my feelings and made me feel stupid. Wouldnt want any of my friends going here and being treated like that.

Used to come here with mom for her smokes, lucky she doesnt do that any more but i still find an amazing selection with friendly service. Great for the oddball gift and all you smoking needs.

One of my favorite stores. They have everything you need and the staff is always so helpful. Never have we had bad customer service, onetime too much was said so they couldnt help us. We came back the next day and had no problems. Its all about what you say and how you say it. They have a business/company to protect and as a business owner myself, I understand that. These guys are great. From the owners to the employees, they know what they are talking about, so take note and listen you might learn a few things.

They are so nice and knowledgeable here.

They have a amazing variety of everything and they are quick to help definently customer oriented and I would suggest you take a look at the place you wont regret it

Out of all local tobacco shops this is the best option for variety, there’s a reason they have been a staple name in Gainesville for over 30+ years. There is a notable up charge on products but that’s standard. The staff are relaxed and professional.

I luv this store great selections and awesome customer service very friendly and very helpful always.

The staff is awesome!! Large supplies of tobacco products, juul pods, CBD. Love my newberry square folks!!

Beem a customer for years. Went there today the guy was extremely rude and unprofessional. Cursed at me and seemed to be miserable to be working there. If i could give zero stars for being there today i would... Never going back!

Great selection of cigars. Pat runs the place and you can tell. Its a great shop for all. I get my cigars there every other day or so. Prices are descent, the staff is chill and its a clean place. What more could you ask for?

Friendly staff, great service. Bought a cartridge from them and it was faulty. I brought it back in and showed them and they gave me a new one.

Excellent service, excellent product knowledge, and its easy to find and easy to get in and out of! Good prices as well! I bought cigarette/pipe tobacco and cigarrette papers!

This 1 star is too much credit i would put no stars if could the Rudest customer service literally ive ever had ill never return and i feel sorry for returning customers all over not wanting to sell me more than 2 five packs of backwoods like therre is a limit you can purchase then be rude about why they cant and want to deny me service because i ask a question totally un professional

Very cool painting on the building inside and out. Inside you can find tons of different items from Rolling paper, ecigs, pipes, hookahs,CBD Oil, incense, and a whole plethora of other related materials/products. The selection there was outstanding, the customer service however left very much to be desired, probably because there really wasnt any! There were 3 people behind the counter who all were just hanging out and pretty much ignored me for about 15 minutes. At which point my fiance had to go down to where they were hanging out and ask if one of them could come help me. Then when the guy did come he really wasnt much help at all any way. He sold me a Mini Vape for $20 that he swore could use the $40 CBD oil that I was buying. And what ended up happening was I spent $20 on a piece of junk that cant even handle the thinnest of vape oils let alone the $40 CBD oil I purchased! So essentially it was a wasted total of $60+tx and my time.

The people are helpful and usually have what I need.

Very helpful and knowledgeable. Felt comfortable asking questions and they were very patient with me. Will see. Be going back.

The prices sting a little, but if youre ever in there, ask for Jennifer. She is the happiest, most charming and helpful staff member there. Super bubbly and will take the time to help you peruse the items they have there.

Great staff and always able to answer any questions you may have.

I love modern age and go there frequently, the staff is always helpful,polite, and dont keep you waiting. I recommend them to others all the time. Great modern age managers and staff you the bomb

They are great people and customer service was top notched

Great place with some friendly, knowledgeable workers

Loved it everything imaginable

Great selection and friendly staff

Thanks John, you guys are always welcoming and on task :-) i enjoy popping in on my lunch break and grabbing my smokes. good tunes always too, all those kids working in there seem like decent folk. i will fall through there maybe once a week, always good

I just moved here for school and visited this shop this past weekend. Not a good first impression, No one wanted to get up to help me so I went across the street. If you want to keep customers you might want to get up and offer help.

Great place for all your smoking needs.

Extremely unhelpful . If you have questions or need help go to the grab bag on 23rd Ave.

This is the Target of Tobacco Shops in that you get great service and the staff is extremely friendly. All shops have great wheel chair access and provide ramps providing for ease of use.@ndy

Super great products, super great staff. They helped me with every detailed question i had

If you need it, they have it. Friendly as well.

Decent, clean place. Came in to get a few cigars. And endured a firm ass chewing for making a joke alluding to my buddy using a grinder for something other than tobacco. Guy was cool before that. Other than that little confrontation, good service and product selection.

Clean, moderately priced as most shops in the area. Big selection of what you need and some.

Out of all the smoke shops, this is the best one Ive gone to. Theres a big selection, and the staff has always been friendly and helpful to me. Any time Im looking for something, this is the place that comes to mind.

I want to know where to get Vape juices and they were very helpful and the juices were very cheap I got two of them for five bucks and could quality I will return

Good place ti get your smoke needs

My brother lost his wallet there one of the staff found it and had for safe keeping. Thank you guys for being honest. Great cigar selection and awesome hookahs.