Could have rated as a 5 star BUT 2 customers walking around without masks at all!!! No one enforcing the requirement. No one said anything to them. Then why have a sign saying its required?! As a Diabetic, it didnt make me feel safe.

Recommend to download app for even more savings, this location has a great clearance isle as well!

The food was absolutely amazing!! Best Lobster Bisque I have ever had and I drive for a living all over the US.The manager was the BEST!! I was there because my truck needed worked on and she was so polite and told me the story of how the place came to Colorado.The food, lord... So good and that sampler is an EPIC IDEA!!!Thank you for making me feel like I was home when I was soooo far away from Texas!

I went to get a small terra cotta pot and a Halloween wreath. I could only find the pot.

This location can get busy VERY quickly. If you’re coming for holidays I’d suggest early weekday mornings when they first open. The closer you get to Christmas know there will be a wait of some kind regardless of what time you come. Apparently we Texans are serious about our holiday decor :).The staff is kind and patient with customers which is nice to see. Great assortment of goodies too. I do wish it was a bit bigger. With COVID and masks now, it’s difficult to socially distance in a store with short aisles that are quite small. All in all great selection and prime location.

I will never shop at this location again after the associate talked to me and my girl friend the way she did tonight. We were looking for paint which had limited stock so we were checking the bins down below as we always have to see it maybe our paint hadn’t been restocked on the shelf. Then an associate came up an older lady, blonde hair and in a ponytail and said “May I help you find something?” to which we replied “No thank you” then she replied “No when I ask that that means stop going through the bins okay? Okay.” Which we respectfully told her her that is no way to be speaking to a customer we dropped the paint we were going to buy back on the shelf and left. To have an associate talk to 2 customers that way was utterly disrespectful and unlike the motto of Michael’s and the most disrespectful tone and action by an employee I’ve ever encountered; and I work in Customer Service. I will not recommend anyone of my friends or family to ever shop at this Michael’s location if that’s how the employees treat their customers.

They have everything we needed. Customer service was good.

They have a great variety of items for arts and crafts.

Usually has everything we need is always pretty clean

This place was pretty good but I was surprised going in and looking for an employee in the back for the framing dept and no one around. Looking in every isle not seeing anyone then walking to the three cashiers asking for help in framing & explaining that there wasnt anyone back there. One of the employees helped me look for the employee that works in that area it took a bit of patience on my part but it was worth it. The two employees had been extremely helpful & made my visit worth it and I would go back.

Very clean and organized store!

Our first time going to Michaels. Our 9 year old daughter is big into painting right now, so she went to pick up a good water color set. We had no idea what to pick because we havent ever used anything beyond crayola lol. Max (an amazing employee) went above, and beyond to help us. He went to art school which helps people like us out so much. It was really great to have to have a knowledgeable, and nice person to help us out. 100% would recommend this Michaels. Will go back again.

Narrow aisles, mismarked merchandise. A chaotic feel.

I’m a Michaels expert number one place I go for my crafts I’m a craft guy some say I’m the best of both worlds so I really do love michales the most this michales feels good but not as good as the other one

Waited for quite a while for my curbside pickup along with another vehicle. Otherwise, order was filled in a timely manner and in great condition.

They did not know were things were but said they would ask someone for me

Knowledge and courteous. Asked it they could help me find what I needed . I will go back there again.

Exceptional service, knowledgeable staff, clean establishment, etc.

Love Michaels.. fav thing I buy here is fondant. They sell a bigger package 5.5 lbs..good price

Lots of varieties for arts and crafts. Coupons on the app. Free WiFi at store.

I love this craft store!

Im giving them 3 stars simply because it was impossible to get around the store. The aisles are so narrow that you cant avoid bumping into other people. Also, the selection was lacking. They didnt have all of the iron on letters we needed.

Excellent craft store

Location is good. Not very crowded. They were out of stock for modelling Clay.

Love the fact they take competitors coupons....staff is always helpful and friendly. store is nice and clean

This is your typical Michaels store. Nothing special about it. They had all of the materials I needed for my art project. I will be back.

Friendly staff! Short line waits!

They have cool house decorations!

Always have what I need.

Typical Michaels. Unlike the 121 Plano location, this one is usually a bit cleaner and has more in stock as they dont have as much traffic. This store is relatively new so its still nice and pretty looking. Plenty of selection of arts and crafts items as well as floral, frames, and baking. Please like my review if you found it helpful.

Employees were insanely unhelpful. They knew nothing about online pick up. It was very frustrating. Almost everything online isnt in the store either.Everyone was nice though.

Even though it is the Christmas season the check out line was long, but we zip right through.

Didnt find what I was looking for but was a clean store

This is my go to Michaels location as it has the largest selection of holiday items

Good for Halloween items and other fun kids crafts. customer service is pretty good. Fast moving billing lanes. They have kids craft days for nominal price and of course kids enjoyed making crafts. Exploring this store seems to always give creative ideas, especially for party decorations involving themes. Deals involving Photo frames are good.

Great sales coupons always helpful find what I need

This was sooo good

We attended a birthday party here and I was pleasantly surprised. Did not know this was a service offered here.

Love these craft stores wish they had craft kits at stores not just online

Excellent service, awesome variety of supplies and materials

Good size store. Nearly every thing was on sale so couldnt use my 40% off a regular price item. I will be back for more inspiration.

Didnt have what I wanted but they had EVERYTHING else. They were gracious enough to point me in the right direction even though it was a competitor

Has what I needed and good customer service

Great staff. Great organization. Great prices! Loved it.

Great selection. Long lines but dont mind waiting for quality thing.

This Michaels is very compact. A little hard to get around

Michaels has always been a go-to for crafts, but I was particularly happy this past time we went because they put all of the Christmas stuff on sale just before Christmas! This allowed us to get wrapping paper, cookie cutters, and all sorts of other last-minute stuff at, well, the last minute. Other than that, the store is well organized, and you can find just about everything for crafts, flower arrangements, art, and baking.

I had a great experience with cashier at this location!

Great check out service.

Great deals. Best selection around.

Honestly not that impressed. I worked for one quite some time ago, and if my store looked like this, I would have been in some serious trouble. However, I know that they cut hours like mad!... Shelves are empty and restock bins and overstocks are packed full. there was some Halloween stuff I was looking for, and saw the bins in Halloween were full of seasonal items, but did not want to dig to find... Couldnt find anyone to help except the one cashier, and they were busy.

I love Michaels I always go there to buy craft and home decor for my house. When I went there they had a little scavenger hunt for the little kids and they got to win a little prize. They also have art classes for your children, and I went there once and it was great. I would recommend this if you love art and like making your own projects for your house.

Excellent Selection of what I need.

Corporate needs to take a look at the space and size of the aisles. Its always crowded. as for the staff, some of them are delightful, and others are dismissive. but i cannot be picky or judge them for that. i can only imagine what they go through. in the few times ive come, ive witnessed many things.ive seen teens literally chase each other in this store. i saw a woman drop a bunch of pens and not pick it up... ive seen a woman yell at a cashier for supposedly miscounting the amount of fake branches (im sure to decorate her million dollar house, pulling money from her thousand dollar purse), then the cashier counted it back to her, correcting the rude customer in a respectful manner. of course, in the most entitled town of texas, these customers im sure come in often.I guess what im trying to say is that the customers make the experience bad, and thats not the workers fault.

Didnt have any candles so we headed to Hobby Lobby and got just what we wanted at 50% off. SWEET!!!

This store is a good store. It kept pretty good stock of each items and the variety. Some things look like it got wiped out especially if it had the sale on it, but I expected that. The custom service here is good too. Overall my experience was good and I will be definitely returning.

Great place for Kraft supplies

No assistance on the floor

The gentleman that helped us in the frame Department was smart, Savvy, extremely helpful, however we decided not to get my picture framed through Aarons brothers or Michaels... Simply put, the cost was way too high, even after all the savings and discounts were applied. While I wont be professionally done or custom framed, I am going to have to say that for the $650 price tag, Id much rather buy a $50 frame that is close enough and call it a day.

Good place to buy crafts!

I had a graduation project and this is your one stop shop for cake or sweet decorations to party arrangement and the customer service is on point I got Gold cake spray

Found just what we needed. Calligraphy pens.

It was great. The cashier helped me sign for their rewards so I got a great discount.

Dont bother with in-store pickup. Completely pointless.Order placed at 3pm (same day pickup if ordered by 5pm) got an email at 10:50pm, 10 minutes before close that my order was ready but they didnt have the number of items I requested left, I needed 4 and picked this store out of my way because they had 4 in stock when I ordered. They only had 2 left by the time someone went and filled the order... 8 hours later.I then went in the next morning at 10am after speaking to the manager that night who told me look, well cancel your order and give you 70% off the two if you come in and pick them up in the morning, theyll be at the front behind the register (Id already had a 40% coupon)So after standing in line for 15 minutes, I explained the situation and was told oh, it was put here last night? Well it would have been put back on the floor by now... You can go see if its still there I guessWhen I went back to find them, they were there... So I took then back up and asked for the 70% off again, where I was told oh hey look, we found it, it was here, oh.... I guess we had 4, oh wellI cant even begin to explain the pointlessness, ineptitude and frustrated involved with this entire 24 hour purchase. Dont bother using in store pickup AT ALL but especially as theyre promoting it, as a safe way to get everything you need and want for Christmas without having to rush to get to the store before it sells out.

Clean, well organized, and not very crowded on a weekday. Staff was friendly, was greeted by most of the associates. Everything for arts and crafts.

Helpful staff, quality framing

Excellent customer service. I also did the order online and pickup in store. The transition was very easy. Ill definitely use the service again

For a small size store they pack a lot in it. Always good service with smile.

If you like crafts this is the store for you. Fantastic selection on so many things.

Nice and clean. Helpful staff.

Great price and variety

Very helpful

Excellent place to shop for your home decor

Michaels has nearly everything an artist desires, the weekly ads are great and the customer service and staff are incredible as well!

Awesome and very nice employees, but not enough employees on the register, and quite messy.

Great tree selection

As you know great store, opened up framing dept. when registers up front become backed up with very long line. appreciated!

The cashiers are lazy and clueless. A simple return with receipt took 15 minutes because they dont know how to work in this Omnichannel world. The store itself is nice and well organized. They are also well stocked.

Found great specials

We bought a present from here for my niece for Christmas. When she opened it, the box was empty. We went back to Michaels today, and Jason (not sure if he is a manager or not, if not, he needs to be) helped us out. He refunded our money and gave us a new one at a discounted rate. Jason went way above what we expected and won us over as customers for life!

The aisles are very cramped and crowded and signs were small and hard to read, making it very hard to find anything. Also had trouble finding an employee to help me, but once i did they were able to point me right where i needed to go to find my items.

Every Michaels store have TOHO beads except for this one, can’t not believe be a crafting store.

Very pricey, but has the best art supplies around.

Michaels is a fabulous store that, once you go in, you will loose yourself in. For anyone that is even slightly crafty this shop is like Crafty Heaven. Staff there is always willing to help and very knowledgeable about their products. You really feel welcome here!

Good store. Crappy store management. Ask for the framer Catherine though. Shes amazing and doesnt take shortcuts like the framing manager who was an arrogant a-hole.

They seemed to he out of stock of a number of items. I know I can order online, but sometimes you just want instant gratification.

They always have what I am looking for and need. Staff is always friendly and help me use a coupon!

The employees always are so nice to me when I come into this location. Reason why this Michaels is a 5/5. Never seen an of their merchandise empty for a grace period. They are usually swift on keeping their crafts instocked.

Clean store, good customer care and friendly staff.

Craft goods galore, home decor, yarn work supplies, art supplies of all descriptions. Use their app for current coupons for all purchases.

Had what my needed for Valentines Day Reef!!

Amazingly helpful staff (let me borrow their personal tape measure and wonder off with it, got a big ladder to let me see items from the tippy top shelf, applied a coupon I didnt even know about because tis the season! they said), and good selection of crafts!

Deep inventory and different from store to store. They are a couponing company. Try not to pay full price. They run deals every week. Wait for a week they have your wants if you can.

Went here thinking I could get paper maché materials and they tell me they dont carry it...what kind of arts and crafts store doesnt carry this type of stuff...big disappointment. Not to mention it was my first visit I always go to Hobby Lobby.

Nice assortment of artsy things mixed with diy kits and toys

I enjoy Michaels and love the product selection. They have all five registers going because of the sales. The line was not too long of a wait. The teacher discount is so helpful to be able to get things for the classroom-especially the storage!

Good selection and great framing staff.

Found what I was looking for at a great price!

Best collection for small home decor to DIY stuff

My go to places for crafts and art supplies. I also love their deals they have throughout the week.