I know were going through a pandemic I understand that I really do but the prices were extremely high for one adult and one child for tickets were $29.50 which it was well worth it to pay to go see a movie with my grandson the way they did the snacks you could not spend cash it was just weird and me and my grandson was the only one in the theater..

Enjoy going to the movies. Usually our trips are exceptional. This time there was a lack of cleanliness.

Great atmosphere. Clean. Still conveniently located. But no pets. Pets like popcorn.

Was a great place to pay homage and respect to the late and great Burt Reynolds while watching Smokey and the Bandit. Thank you AMC!

A great place to go watch a movie!

I love the ticket prices and the theater is very nice. The only thing I recommend is that a little more attention be paid to the restroom area. Employees are very friendly and helpful

No childrens size drinks without buying a combo? Tickets are really expensive after 4pm.Best coke slush in town, though. And the popcorn was pretty good too!

Had a day date with my husband and absolutely enjoyed coming there! Great atmosphere great surround sound system all and all a good time! We will be back soon!

Enjoyed the time out with my wife. Would give five stars but the staff seemed in a hurry to not care. But i still had a lovely time.

Over priced but what movie theater isnt? Its up to date but they could improve by adding reclining seats. Overall its a nice place to kick back and watch a

The movie and popcorn was great. The service was slow and the customer service was poor. They needed more cashiers. My husband and I were in the preferred line. I went to the regular line because it was faster. They had 1 person on the preferred line and two on the regular line. I actually beat my husbands preferred line. I asked him to join me in my line since I got to the counter first.So if the fix their staffing it would of been an overall Great experience.I rate it a 5 out of 10.

Went to watch Good Boys and the theatre we were in smelled like basement mold (you know the smell). I would also swear every chair felt damp.... video quality and sound where fine but as rarely as we ever get to go to the theater I expected a much better experience.

Really long lines, cashiers are not friendly because I suspect they are overworked and underpaid. Last time I was here for a matinee the line was wrapped around all the way to the door and barely moving. They need to go back to putting tickets outside in the window for people who don’t want concessions. I wish there was a better theatre in the Shoals.

Rise of Skywalker,we have been Star Wars fans forever. We enjoyed our movie at AMC classic theater in Florence. Was very crowded due to opening night. Handled crowed wonderfully. Your employees made it more special dressing up! Thank you for a nice night at the movies!

Im a AMC A list member and I can enjoy 3 movies a week if you only see 2 it pays for the membership. Hope to see you there

The only thing that saves this place is the fact that it is the only place to see a movie. The experience of a theater is gone. No box office, no fun hustle and bustle of a lobby. Instead the place looks half abandoned with counters shut down and lights turned out. I have not been here in years and decided to take my wife on a date. I was very underwhelmed and shocked. The only thing that saves it for me was we picked a good movie.

A really great place to go. Food is really overpriced but the tickets were priced well. I loved the interior, very comfortable and good sound. Seemed a little low on staff during our date here, though.

Went to see Bad Boys for Life. It was such a great movie.I just wish it wasnt so expensive. The only reason we went tonight is because its Valentines Day.We do go on Tuesday night since its discounted.

Went to see Birds of Prey this weekend, they had it so cold in the theater we ended up leaving. We were MISERABLE along with everyone else!

We purchased tickets online for a matinee on Saturday. The website said its worth the extra money to skip the long lines at the theater. When we arrived at the kiosk, there was a sign that no one was available to scan our tickets, and we had to go to the line. My husband asked the one employee why, and she called for a manager. He said they are short handed during the day and no one mans the kiosk. My husband asked why we paid extra to be forced to wait with only one employee selling tickets and snacks. The manager gave no good explanation and walked off.

This place needs a new manager. Our experience yesterday was DISGUSTING! Garbage bins over flowing onto floor in lobby and restrooms as well as theatre hallways. Literally had to walk on used napkins and spilled popcorn everywhere. Nowhere can be spotless, but this theatre is NASTY. Staff is very unhelpful and PLAIN rude. All we wanted was to sign my daughter up for a stubs account. It never happened. We watched movie, and have gone at least once a month for a yr but with this last trip, we will not be back.

Staff wasnt that friendly. Went during a slower time. Definitely not the cleanest theater that I have been to. Mens bathroom that I used smelled like piss. However I did get fresh popcorn. Probably the worst managed AMC theater that I have been to.

Tuesday evening @4 pm $5 movies cant beat it..... And the movie 1917 was great

Super expensive. Dont buy any food here its all way over priced and cheep quality. Other than that its good you can see the latest movies. There always up to date. But they could get comfier chairs that lean back a little like in Lawrenceburg

Great movie theatre but the prices of food and drink is very steep

Good early modern rendition of a theatre multiplex. They were overworked and understaffed on New Years Eve. The lobby was dirty and unkempt because no one had time to clean, but otherwise it seemed nice.

They do not want to deal with people anymore, they want to always refer you to the website. While I understand this for normal things like ticket prices, showtimes, etc., sometimes you need to speak with someone at the theater for a specific question needing answered by a human, not an automated machine. Also, it saves on convenience fees to purchase tickets AT the theater, but they dont want you doing that either, they want to refer you to their website so they can rack up on convenience fees and not deal with people.

I love it because even on a SATURDAY night when a big new movie comes out you can still get tickets online for an evening show by noon. Its a well managed theater and fun to visit.

Took 30 minutes to get a ticket, the staff was kind but there simply wasnt enough workers to handle the Discount Tuesday crowd. Also the seats are cloth and dont rrecline, I expected nicer seats for the age of the theater and the price of admission.

We will never set foot in the door of this theater again. Every time we come here there is a long line that takes forever. The only way to get ahead of the line is to pay extra to get tickets early. We would rather drive 50 miles to Savannah, TN to pay less for tickets and enjoy the experience a whole lot more!

Movies work well. The seats are comfortable.

Great place. Service is slower then it used to be since they went down go just one side open.

Theater was clean. Staff are very friendly. AC works really well. Id suggest bringing a jacket as it get quite chilly...

Only 4 workers working! waited over an hour to get my ticket for a movie. Missed 3 show times and the next show time was about three hours later. This place used to be a whole lot better.

It is always nice. Its nothing to fancy. We have a small arcade room.

Disapointed that we have had to still wait in the purchase ticket line even though we bought tickets online. The point of buyimg tickets online and paying the additional convenience fee is to avoid lines.

Great but needs the self checkout ticket machines. Come on florence!

Real-D 3D lens was left on our 2D film (MARY POPPINS RETURNS) which dimmed the picture significantly. Fortunately, it was noticed before the film started and the manager kindly removed. Many light bulbs throughout the facility are out including only 1 working wall sconce in our auditorium and quite a few in the lobby, which speaks to the TLC the facility is in need of.

Fast service, and not crowded on a Sunday evening. Havent been in a while. Just didnt realize how expensive it was to go to the movies now. Love to go, but wont be going often, because of the prices.( Two adults costed $26.26 with taxes. )

Comfortable seating, appropriate theater sizes (not too big or small), speedy staff willing to help, custom drink machines, usually very current with movie selection. With all this in mind, there is usually a little wait in the lines, so be sure to get there a little early so you dont miss your show. Also, if you plan on being late, there is a VIP membership of sorts that you can join to have a separate line with faster wait times. Great for groups or alone :)

Lines were a bit long for a Tuesday but atmosphere was great

Not much to say... theaters are nice and clean, the sound is good, and the food is good and pricey. But thats typical for a movie theater.Of the prices bother you, eat lunch/dinner before you go.Overall, the theater in Florence is a good experience....enjoy the show!

I was the only one in the room. I had to call the theater because the movie didnt start. Then called back because it started without sound. Then went out to get the manager because there was still no sound. Finally, they got it restarted (20 minutes late).The floor in the theater was so greasy it was slippery.Bathroom was out of paper towels. The soap dispenser bag was laying on the counter.The lobby had no customers in it but it looked like there had been a major food fight! Nobody was cleaning anything! Throughly disgusting!

So few staff and the line was so long that people didnt even bother to buy a ticket. They just walked into the theater!

I love to take my grandchildren to the child friendly movies!! They always look forward to it! I wish the prices were a little cheaper for kids...but overall, its great and we love AMC.

Seats are uncomfortable, screens are often glitchy, and the theaters smell wet and moldy. The food and tickets are overpriced. You could probably drive all the way to bridge street in huntsville and still save money and have a much better experience.

Much cleaner than the last time we went to the movies. Staff was friendly, enjoyed the movie.

Worst movie theater. Screens always look terrible.(projectors out of focus) The seats are uncomfortable and it usually dirty. The worst is that is that it’s more expensive than the nice theaters in Huntsville. I Would rather drive an hour and a half to a nicer theater or wait for the movie to release at home than go this theater.

Line to buy tickets is same line, you buy food. Very poorly set up. If you want to buy tickets you better by them online ahead or you will never get to see movie as the line was out the door.

Very upset ...we was not premier so we had to wait in line , until all premier ppl was taken care of....Excuse me!! we also make your pay check and WE are just as important!!!

Not saying we didnt enjoy the movie (4:15 showing of The Lion King) we didnt have fun but the theater itself definitely needed some maintenance, cleaning, and organization.First, the Coke dispenser (the new touchscreen Freestyle dispenser) wasnt recognizing anyones touch. Several patrons tried it without luck. Another machine was also out of order leaving just one dispenser to service an entire theater of moviegoers. This resulted in quite a line.Second, the lids and straws were hidden behind some sort of advertising display.Third, sticky lobby floors around the popcorn butter dispenser.Fourth, and most annoying, one of the speakers located near our seat in the auditorium was buzzing. Sounded like it needs replacing.As I said, we still had fun and enjoyed the movie, but orf what you pay to see a movie these days ($14 for a pair of matinee tickets plus $22 for a large popcorn and 2 drinks), I kind of expect a cleaner theater with properly working equipment. Well be back. After all, this is the only movie theater in the Shoals.

Went to the first show and had to wait in line. The cashiers were extremely slow and not friendly. I asked for the discount Tuesday and was told I had to be a stub member. I then asked for a hotdog and the guy said they arent ready. He said i would have to pay for my drink and return to pay for the hotdog. I went back and two cashiers were waiting on one customer. They never asked if I needed help. I just left and went back to the movie. Everything is overpriced. The matinee isnt much cheaper than the night shows. Tupelo is much better with cheaper prices, more comfortable chairs and they bring the food to you.

Price was good for a matinee. The theater needs to be updated and cleaned.

Where do I even begin...this theater is mis-managed and does not have it together. There were only 2 employees selling both tickets and concessions. The line to get tickets was out the door and it took 30 mins just to go through the line and get movie tickets. You have to really check the ticket prices (matinees are not always in the afternoon) the 3:00 movie was full price, but the 4:05 was a matinee price. The theater was small with not a lot of seating. We arrived at the theater with plenty of time (we thought) to get tickets and seats, but we didn’t make into the movie until after it started. We had to sit on the second row. Apparently if you pay extra online you can skip the ticket line! I feel sorry for the people who live in this area and have to use this theater. I will not be back.

Snack prices were ridiculous 21$ for a pretzel and drink. 9$ for a bag of stale popcorn and 5$ for a FREAKING hotdog. Smh too expensive. Better stop by the dollar tree and load up snacks in your purse and get a 14$ ticket and enjoy the movie!

My 3rd time here and is always very understaff ppl started to leave the wait line. Very unorganized facility will not be coming back...

Good to go and watch movies and have fun

I dont like that everything is crammed all on one side. Many people complain in line. I dont know why they thought this was a good idea. They need to open both sides back up or reduce the price some. Tickets are too high.

It was good but they need to do something different with purchasing tickets it takes to long in the line

I enjoy the atmosphere and the ambiance. But, the cost of concessions is ridiculously high.

The fact that you have to stand in line at the snack bar to get tickets is extremely irritating. Open the box office out front. Ill be buying tickets from Atom to avoid standing in line from now on.

We love going to the movies about 12 times a year

Love taking my wife here,always have fun.Best movie theater area this area.Staff named Joe a lady there who sold us our tickets and drinks was awesome!!Great place for a date or family night out. Seating is very comfortable and.drinks are refillable all sizes.Senior discounts given and children under 2 are free.Very clean and great hospitality and major food selection.Hot and cold food products and a bunch of beverage choices.Always shows newest films and its an overall great experience for the whole family.Overall 5 stars

The woman that checked my mom and I out charged us $8.99 a piece on $5 ticket Tuesday. Also after both of us telling her we DONT want to use my boyfriends points; which he has worked over a year to build, she proceeded to use the points anyways and told us she didnt. Usually have a great time here but this is unacceptable.

Dear “AMC Classic” movie theater,I have an ingenious business idea for you. Since you’re going to make us sit in a meat cooler for a movie theater, you should really consider selling $20 cups of hot tea and coffee outside the theater when each movie finishes, because I certainly would’ve paid it. Maybe that’ll earn you enough money to actually pay your utility bill to keep it above freezing inside the theater. I came in to town from Huntsville to watch Glass with friends during the movie’s first couple days out at a 7:30 pm showing and apparently that wasn’t a good enough show to turn the heat on for. I left my wool coat and gloves on FOR THE ENTIRE MOVIE and my 4 friends and I froze the entire time. I get it. Movie theaters are always cold, but I’d be shocked to find out it was any higher than 55 degrees in that theater. Bottom line. Pay your utility bill guys. The fact that you can’t right now is showing.

Reasonable service. Menu is expensive.

Mr. Rogers Neighborhood was a delightful movie.

It is too expensive to go to the movies. I can remember when $20.00 would get you in the movies and get supper afterwards and still go home with $10.00 in your pocket. That was a while ago. You could buy a coke cowller fer a dime. Gas was $.25 cents a gallon for regular and $.30 cents for ethel. ( high test ) It was leaded gas and it was better for your car or truck or tractor.

Nice to see the Florence theater progressing. Buy your tickets online and scan your phone to get in. Thats handy. Theater was clean. Other than the prices of concessions, its an overall great experience.

Great place to watch a movie ! Spider-Man from afar was a good movie

Everything here is overpriced and the lines arent efficient you shouldnt have to wait in the concession stand line to purchase tickets.I understand its our only theater for miles around, thats really unfortunate. Id say drive out to Dixie Theater in Haleyville a little further of a drive but a great deal and super friendly people too.

If going opening weekend of any big movie, order tickets online ahead of time. Lines out the door with only one or two employees manning registers and doing concessions at the same time. Very inefficient and for what you pay for tickets and Concession youd think they would have more people working.

Love the amc stubs benefits! Especially the vip line. Gets you in and out of concessions quickly when youre in the middle of a movie.

As the only theater in a large raidus (around 30-40 miles), this theater monopolizes the service by overcharging for tickets at a less-than-average experience. For best viewing, a trip to Huntsville at the Cinemark (originally Monaco) will save you a lot of money, even for drinks and snacks, and it is a professional, luxurious movie theater with a restaurant attached and a bar upstairs for the more mature audience. The AMC in Florence however, lacks these qualities but still charges more.

Always great service and love your facilities. Nothing beats stadium seating.

This theater was in bad shape and going downhill- poor facilities and service, and terrible prices. AMC didnt make it much better for a very long time, even taking away some of the pricing specials. Thankfully, they brought back $5 Tuesdays, and I love using the app to buy tickets and walk right up to the theater ticket taker, bypassing the lines unless I need concessions. Plus with A-list I can see 3 movies a week for $20 a month. Much better value for the money than before, happy about that!!

Good movie times and prices. The seats dont recline at all, so can be a little uncomfortable.

Concessions way overpriced but comfortable seats.

A girl working here that was also around food at the front yesterday 4/28/19 came into the ladies restroom and cleaned up some blood in the floor. She didn’t have gloves on or anything cleaned it up threw away the stuff she used didn’t wash her hands and went right out the door. I’m betting money she went right back up to the popcorn/food and kept working. Just thought I’d throw that out there. Also y’all need to hire some more people to work here. Really hate spending the money we spend and then have to wait forever to be waited on. Food prices are ridiculous you might as well go eat at a restaurant for that price!

Great place to catch the latest movies. Friendly staff. The concessions area are clean, restrooms are clean and movie rooms are clean. The seats in the movie rooms are comfortable.

I understand the place was busy but none of the employees seemed to know what they were doing, in my opinion. We waited in line for several mins like we were told just to find out our theater was open and already playing the movie. This place was much overpriced for the kind of experience we had and I dont plan on going back.

Surround sound, comfortable seats!!!

This theater is very nice. It is usually pretty clean. BUT it is STUPID EXPENSIVE!!!! If the prices were lowered it would very easily be a 5 star experience but the pain it puts on your pocket just makes this place hard to stomach...

They need to upgrade their theater to recliners, or add a second floor with two theaters dedicated for recliners.

We go here often. We had a problem that our movie went out due to a power outage. It was a rather long movie already. The guy that got that running and even attempted x several to get movie back to as close as it was when it went off. He was inormative and very apologetic and mannered for a problem that couldnt be helped. I was a little sey back with the attitude of one of the workers in the food area. We went to the premiere line because we are a member and because she was there. Our app had said we could have it just scanned at ticket area but we were getting food too. She informed us to go to the other line because she was on break right now. The other girl working that area was the only other one up front and for a brief moment (just while we were in line for food) there was noone at ticket line area either. The girl took our food order and did explain she had to scan the tickets on app and print them anyway although we have had them do it from app before I thought in the ticket line). By the time we got to the ticket line with tickets, an employee was there and another was at food area. Still a good movie area but I wouldbe preferred the employee to not be where it look like we could use that line and maybe take break elsewhere.

Great theater clean and friendly

Saw the movie Overcomer had a wonderful experience.

Movie quality was, good sound not so much. Loud... just too loud. I understand that concession prices have to be high to cover overhead but 14.00 for popcorn and one drink is rediculous. More than the cost of our tickets.

I Love A Big Hughe Theater I Love Seeing A New Release Movie

Nice people? What people? U might see 2 employees and thats for tickets and food??? Might as well go to Madison to bridgestreet! Cheaper and 20 times nicer!

Not all that good. The room I went in still had a bunch of trash left in it and also popcorn was old tasting. Only cool part of this cinemark is the drink machines.

Had to wait 35 mins in line for a 4:15 showing. Once we got to the counter, the cashier was pretty rude, didnt ask for my rewards card, and never even smiled. We dont go to the movies often, so this might not always be case, but it certainly wasnt a good experience today. Luckily, our popcorn and movie were excellent!

This place is absolutely disgusting.. the place we’re we sat to watch the movie stunk really bad... the bathrooms were DISGUSTING! Where you get your drinks and napkins it was all over the floor and the garbages were overflowing! This is a very dirty place.

Clean. Good selection of food and beverages. Just so expensive (higher than Decatur).

The place is always dirty, but the movie quality is good

Wish the seats were more comfortable and the prices were better

Great Service at every visit!

AMC has made so many cost saving changes that this is no longer a theater I will ever return to. Having to now wait in the concession line to purchase tickets is crazy. Last week we waited in a line so long that it wrapped around to the entrance doors. There were only three people behind the counter and one of them spent all her time helping the people who purchased advanced tickets. This was on a Friday evening! We left after waiting so long that our movie has already started. Unfriendly, overworked staff and bathrooms that looked like they hadnt been cleaned or stocked all day. This is not the first time weve experienced this here but it will be our last. Outrageous prices for food. $21.00 for a pretzel and a coke?? The move was so dark it was almost unwatchable. Never ever will I be back. I will drive to Savannah, TN where you still get treated like a valued customer, where the bathrooms are CLEAN and snacks are reasonable.

Long lines but that just adds to the excitement for me. I enjoy a packed theater.

Yesterday, 09/19, at the 4:20 show, I tried to order LOW SODIUM popcorn. The first girl my wife and I tried to communicate this to lacked any idea what we were talking about and showed no interest in being concerned. There are many customers at the Tuesday show that are seniors who suffer from high blood pressure and should eat only low or no sodium food.