The employees for the most part seem un engaged. Most were on their phones and I watched as one just sat down in the middle of the large trampoline area to rest??? Food service was slow and border line rude. As for covid protocols, they seem non existent. No spacing between party tables, no cleaning witnessed (was impressed our first visit by all the cleaning we witnessed) employees not wearing masks over their noses or at all, and obviously not limiting the number of people entering the facility. Our first experience was great, this one was disappointing.
I felt like a kid again I ABSOLUTELY LOVED IT I had the best time ever it was so fun we gonna buy a membership
Safety measures put in place so you and your family can have fun and still be safe. Hours of fun for kids and good pizza.
Wonderful place. Staff was very helpful. The only downside is the zipline. Instead of everyone getting a turn then returning to the wait line people can keep going and can cause the wait for a turn to be too long. You can kill a half hour easy just waiting
I took my son here for a friends birthday party (mask on). He enjoyed himself and I didnt hear anyone complain. The parents in attendance stay socially distraced on their phones after brief hellos.
Best trampoline park ever. BETTER THATN SKY ZONE
My grandson loves the place. Lots of activities but theres a sliding scale and he really likes the super bouncy trampolines included in the most expensive ticket
Location is great. But they NEVER answer their phones. It’s ridiculous
It’s a great place all together one thing I didn’t like was the staff working and fixing food very unprofessional and organized their attitudes sucked
Was there for a birthday party and the kids had a great time. Clean place.
Urban Air Cincinnati is AWESOME, safe, and has amazing staff! This place is fun for everyone of all ages, I highly recommend.
My kids had a blast from the 2yr to the 15 yr old
Fun place for The whole family
Too dark if you know what I mean
Graet place for the kids
Great Staff fun place for the kids
Excellent staff and attractions
Its so fun
Horrible service horrible food staff is full of KIDS that’s very RUDE we didn’t get food till two hours after being there food was cold very unprofessional environment
Food was served at 745pm when closing time at 800pm.
Lots of fun
Totally new
Really fun place, but completely not Covid friendly. I had promised to take the kids, but after seeing it was sure they were going to get the virus from that experience. Thankfully I was wrong .
Fun for the whole family. Friendly and helpful staff. Thank you