This Michaels has a lot more than normal. I went in to get some Halloween decor and of course they got stampede by the early birds who went for the 50% or 40% off deals. I was glad i went in to check on some of the decor i had on an online shopping cart because the pictures were not the same in person. The location keeps everything relatively clean and organized, a few things missing off the shelf, but overall everything appeared to be in stock. The staff was very friendly, will visit this location again in the near future.

This place is fantastic. Terri in framing is absolutely amazing. These are my most recent frames from Michaels. Thank you very much for your help. Absolutely beautiful! Service is amazing and the product speaks for themselves.

Lots of nice things, but to crowded and no social distancing except in the check out line. Masks were being worn but the isles to narrow!

Well stocked w/ a friendly & helpful staff. If Michaels doesnt have it then you dont need it. They have great Sales & if something you have your eye on isnt on sale then theres always the 40% off 1 item coupon in their weekly flyer.

Black Friday canvas sale. Sales person helped me with canvases taller than me. Nice people and an awesome sale.

I love Michaels. This is a smaller location that offers everything that I, as well as my artist/craft person cohorts in crime are concerned this location puts the my-my-my my my in Michaels!

This store is very clean and organized. the workers are always nice and helpful. They always have a lot of items on sale and they always have good stuff thats in season. Really like this store, the merchandise, and the people.

Love this place. Its great for your small or large projects. Friendly service from the employees.

Usually a well organized and clean store. I rate 4 instead of 5 because other locations seem to have a larger selection in most departments. Good customer service and have not had any issues with merchandise quality or with returns.

Good selection of inventory. Lines arent too bad.

I love Michaels. Always have and always will. Come back to Cleveland

Super helpful staff, will check the back for you if youre looking for something super particular.

Good staff and as always great selection of products

Good prices great variety of products everything and anything you can think of it pretty much have

Pleasant in pretty much everyway you expect

The staff is not polite but they have lots of cool stuff and great ideas.

Great place to shop. Always sales going on staff is very helpful friendly.

Always has great items for many projects! Good prices. Friendly staff

Making a baby wreath and I found the stuff that I needed.

This place has everything you need for decorating,for crafts!!!

Forcing people to wear a mask or they cannot enter your store is very hurtful. I have debilitating anxiety and am unable to wear one. So sad....

Love the sales here. Get some better shopping carts!

Workers were nice and had the items I was looking for that I use to be able to get only online. So glad they carry them in stores now!

Good store to shop for crafts and painting supplies also reasonably priced items.Dont forget to check out the custom framing department for any type picture frame needs and shadow boxes too.Stop in check them out and Im sure youll be glad you did.

Clean and organized! Nice gentleman helped me!

I always have a wonderful time browsing and shopping here! Don’t forget to use coupons.

Always love to go get sales and good bargains. Nice assortment of things we need TK decorate our home

Great store I love the unique items they have. It can get super busy and parking can be a pain. But thats just because theyre popular and you cant fault them for that.

Just not friendly... The man that looked to be a Manager just was not nice!! The cashiers were great!

I wish I could spend my whole income there and have craft material for life!! Lol

I didnt quite understand where to post this review. I wanted to say that Michaels website is extremely hard to navigate and has a ridiculous shipping price. My local store shut down making it a challenge to get the free pick up. Not withstanding the fact that their selections for supplies seems to be expensive and narrow. I only have a five dollar gift card and it feels like I can never use it. ( Hints Ive now had it for going on 3 years) So now I have two options pay 7 dollars in shipping on a 2 dollar item or drive an hour away from my home to go in this store just to buy the one 2 dollar item I need. It doesnt make sense. So now I can just sit here with my gift and and wait another 3 years to actually use my five dollars. I cant help feeling their just trying to take advantage of people during a pandemic.

I wish Cleveland still had a Michaels. I can find much more than I find in Hobby lobby.

Love the online/pickup in the store service...Im guaranteed to get what I want and not have to hope itll be there...I drive about 30 miles to get to the closest Michaels so the online order service is perfect...

Jodie and Cory were a big help today! I found everything I needed with their assistance. The store was well organized, stocked, and attended. I have signed up for their emails and get great coupons too.

Excellent service

This was a nice experience. We found everything we needed and Halloween merchandise the weekend before the holiday was 70 percent off. Staff helpful and kind.

Good discounts and merchandise. Very cordial service and decent hours of operation.

Wonderful & helpful staff! Love it here

Beautiful home items,nice person helped

First time shopping there so much better prices than other craft stores

The lady thats a manager i think in the green apron is alwas pleasant. Always a smile and always very willing to help

Customer service staff was kind and professional. Handled my request with speed and accuracy. Recommend!

You can get just about anything.You cant get stain glass

Its got all the stuff you want for crafting! I know because the wife drags me in there every time we are near the place.

Always a pleasure! So sad the Cleveland store closed. I very rarely get to visit now, due to distance. Always have great sales, and always great selection!

Everytime I go to Michaels I have a great time. The staff is friendly, knowledgeable, and quick to help you find what youre looking for. One of the best fine art supply aisles Ive seen in town that wont break the bank. Friendly service at the register and a cool place to browse on a rainy day. My only dislike is the amount of Phil Collins on the store stereo but thats a personal preference and doesnt affect my shopping. 10/10 will always shop here.

Love this store!! Clean, perfect layout and staff is super helpful!! Coming back very soon!!

Good store for arts and crafts. Also offers picture framing.

Love the store. Lots of Cricut stuff and wood burning craft stuff.

I should never be allowed in there without adult supervision.

Well stocked store, always good sales

Great service in picture framing my National Parks poster.

All your Arts and Crafts needs!

Always has good deals and a variety of craft items in different colors

Love crafting, love the store. But didnt have 2 items I needed/wanted!

Nice place! They were moving product around and unfortunately didnt have the product I needed, but I found it elsewhere! The staff was very helpful, friendly, and quick to help!

Great selection of craft and art supplies

Nice store; just didnt find what I needed. I wish there were a better selection of merchandise for crafts. Employees were very helpful.

The staff were Very Helpful here. They helped me find what I was looking for and answered all my questions.

It had exactly what I needed! My birthday party invitations were so pretty, because I got these beautiful metallic paint pens from Michaels!!

Had what I needed got it left

Love love loooooove Michaels!! It’s by far my favorite craft store in the Hamilton Place area. The customer service beats Hobby Lobby and Joann’s in this area any day of the week. Their employees really know their stuff and are always helpful getting you what you need. They always have a great variety of holiday decorations to choose from, and their sales are the best! Michaels is my first stop for any craft project. David is also an amazing employee at this location. He gives 110% and is such a pleasure to work with while shopping.

The gentleman who worked in framing was very helpful and knowledgeable.

The store is wonderful. I could spend the day here. People were friendly and helpful. Was not impressed with the online buying experience

Michaels is a craft store with various florals, paints, circuit accessories and papers plus packaged crafts for children. They also have a great framing department. The only complaint I could come up with was that the store in Hixson employs a younger crowd who know very little about crafting.

The staff there were so helpful. I love going there to mosey around. I always find an inspiration.

I was looking for some watermelon buttons. They did not have any. They usually do have everything you need.

Great selection, helpful staff, good prices.

Lots of xmas stuff well stocked with the stuff. 10% discount for senoirs.

Michaels was AMAZING. The people there were super helpful and everything was awesome. They had a ton of cool crafts and things and when I asked a lady if she knew where something was, she knew exactly where it was, and took me directly to it.

Great variety

Found everything I needed

Very helpful.

If they have the same type of item as Hobby Lobby it is always cheaper and I believe better quality.

David, who works in the framing department, needs to be commended for doing a great job. He went out of his way to help me find a frame and was so pleasant. I had walked the entire store just trying to find someone to help me and there was no one! I noticed David, busy at work framing a picture and asked him if he could help me! Such a pleasant and courteous employee! The other employees there should take notice! Thank you David for your outstanding people skills!

Lots of craft supplies and friendly staff. They have lots of items on sale and are willing to give advice.

Not the most helpful staff! I was trying to buy 12 frames & they only had 9. One lady had no clue if there were more and the other lady she asked said she didnt think so and had no idea if or when theyd get anymore in! No checking the computer, no checking in the back, no asking a manager, so I guess Ill have to go spend my money elsewhere! The frames were nice and they were a good price, but the lack of service for a customer trying to spend more money with you..... not.

Wonderful staff. Store is easy to navigate. Pricing is reasonableGave multiple choices for what I was looking for

Great store to find all your parts and crafts needs

Since the closure of Cleveland, TN the drive to Chattanoogas Hamilton and Hixson locations have been infrequent to rare. Sign of the times though. Both stores are well stocked though, organized, and clean. The route to the bathrooms could be more clearly marked. That would be great. Otherwise wonderful service and great coupons.

Love Michaels. All the craft supplies you need.

Pretty much only go for plastic model kits, which they have VERY few. But, the staff are always nice and helpful.

Good selection of everything.

Nice bur none of the employees can answer questions about the cricut and the new attachments

Anything you need for your crafts.

Liked this craft store. There is stuff in here for the whole family. Cake making equipment and supplies, painting supplies, pottery, glass crafts, sewing, leatherworking.

Ande in framing was fabulous! She helped me choose a mat and frame,then put it together. Took less than 30 minutes.

Awesome place for your crafting needs. Ive just started painting and have been getting paints, few brushes, and canvases here. They have a variety of everything here. Just love this store.

Great selection and clean organized store, they are very helpful also.

Great deals! Perfect customer service!!!

The cashiers were so very rude and hateful. Will not be going back to that location.....ever!!!

Arts, crafts, home decor and diy projects abound! If you can focus on your particular project then you know Michaels is a must. I get distracted by all the other stuff and end up forgetting what I came for! Oh well.

Excellent selection of crafting items from jewelry to wood crafts.

Great atmosphere

Such a huge selection of crafts and supplies makes it easy to find what Im looking for. I also love the seasonal items to decorate for my favorite holidays!

Perfect for seasonal decorations. Staff are super friendly!!

My GO TO store for odds and ends and nifty journals or toys for my grandson

Ordered something online and it was ready when I came to pick it up. Nice!

Excellent place to shop for most any type of craft project. Great selections and they often have stock products that no one else have. They are THE place to shop locally for model train, wood craft and jewelry making supplies. Prices are sometimes a little higher than you have to pay online, but, you dont have to wait.

Very nice store, large selection of craft supplies. Prices are a little high but you can find coupons online. Customer service could be better, older employees are great but they hire too many lazy millenials who dont want to help.