This is a beautiful place to disconnect from your daily activities. The place has many things to offer. It has beautiful apartments with nice decor.The bathrooms are spacious. Kitchen is fully equipped. This is a very secured placed.It has several pools with a heating pool, arcade, miniature golf course for the family, a small conviene store.This is close to Canyon Lake and Brazos river. This is a great place for a quick family getaway.

Staff was super friendly and knowledgeable. From the front desk to the grill. The cookie decorating is $15 per person. We thought that was a bit much but whatever they had many other awesome amenities. The putt-putt is free and the Autumn/Halloween decor is PHENOMENAL!! The course was challenging but super fun for all ages. I will say there are elevation changes with a couple of steep declines. We enjoyed it but just something to keep in mind. The pumpkin bowling and shuffle board was fun too. The resort does call every morning to push their timeshare event. Didn’t bother us.They lose a star with us because of room cleanliness. The door knobs, light switches, door casing and chair rails were visibly dirty and gross. I was surprised because they claim extra cleaning due to COVID. I went out and bought bleach and soap to clean our room. Also the big pool by us was closed due to maintenance but the pool in front was big, nice and spacious. We had to cross a busy road to get there.

This is a big property with a lot of fun stuff to offer. My kids loved the pool and mini golf. The only down side was after checking in (which took 45 minutes) we drive to our room (which we had to drive down the street to) and our key didn’t work! They fixed it and were nice, but it sucked after a long process to have to drive back to the lobby building. The main pool had fun music, jacuzzi and a bar with food service. It was a great value. Just be aware- they might offer you “oh, it’s your first time, we will give You discount tickets to fun places” — but they want to make you go to a timeshare presentation.

Stayed at a 1bed villa, very comfortable room, no problems with staff they were very polite and helpful. 4 stars because we were allocated very far from restaurant/main pool/ reception, made it hard whenever we wanted to go there. Restaurant could use an upgrade with more options and watch out for them charging your card the wrong amount. Had to complain about this twice. Besides this it was a lovely weekend, participated in the sunset dinner hosted by the activity group and really loved it.

The customer service is great and all the staff is very friendly. This is a great spot to visit with the family. Grass cut pools clean hot tub game room food all you need is here. We are here not with our 4 girls and they are having a ball. We encounter a problem however. Our room was not that clean and water drip all night with broken tub handle. Our mirror was stained and tub was half clean. We made a call to the front desk and 5-6 hours later they fixed all problems. I hated my girls had to see the bad part but we will be back.

Stayed in a 3br Ambassador. Terrible customer service. As an owner, I expect better. First off, our unit was dirty with several issues including a plumbing issue. SHEILA was terrible to deal with. We talked with her for over an hour as she explained to us why we should do a 4th quarter update. Due to an exemption, my wife and I do not wear masks and we did not while talking to her either. We were refused an update and turned away by rude staff such as LAYLA and then spoke to LINDA who was the manager. She asked why we weren’t at our update and was quite rude to my wife. We wasted over an hour. We asked to speak with the GM or Assistant Manager several times and that never happened. Jeffrey and Desire attempted to help us, but we never got answers. Our unit shouldn’t have even been available for use based on the dust and dirtiness of the unit. We enjoyed the resort, however, some updates are needed throughout the resort. The main pool was heated, but had heating issues the first few days. That was finally fixed. They need to make the ambassador and presidential pool heated.**** UPDATE 11/22 I have not heard back from the resort management. I am quite disappointed by this. I am going to guess the RESORT MANAGER does not see these reviews.

One toilet barely flushed. Room was huge 2 bedroom grand w/king beds, great views from front door and balcony. Excellent staff service. So close to lake and restaurants. You have to try Granny Ds. Full kitchen in both suites. They are connected, but have separate entrances. Separate shower also. 2nd suite only has tub/shower combo.

We waited over 2 hours to get booked in our rooms. I booked 2 room and asked if they could be next to each other and they put one room in building 1 and another room in building 2. I had my grandkids with me and we where having to walk over to each others building for different things which took a lot of our time up. There was not enough towels for our stay and to be told that we need to wash them was another waste of our time there. One of the rooms did not have bedding for the fold out bed, we called right away and didnt get them till the next day. I was charged $34 for a alcohol drink a kids drink and pickle. I think someone must of put a good tip on there.

Wasnt dirty but sure wasnt clean. A huge lack to details and it would take so little to make better. It looks as though its been a slow decline to the place and so sad, so much potential

Couldnt get top floor, kids at 1am were jumping off the bed had yo go up yo quiet them pounding on the ceiling didnt work. Stair wells and patio dirty. Broken glass left on counter no broiler pan dish rags, one hand towel. View from our unit was ceder trees want to see the lake. Got another unit it was much better. But still dirty stairs and elevator. Hope things are better next time. We have too much money in there to not try again

We rented 2 lodge units with the government rate. We were upgraded at checkin to presidential villas which were wonderful. The rooms were very spacious, clean, and included a washer/dryer we loved. The only negatives were there were a few dirty utensils with coffee stains out back into the drawer and the bathroom faucet leaked. . The pools were well maintained and social distancing was enforced. We were able to use the tennis courts by taking our own tennis gear. We enjoyed a long 3 night stay/weekend. we will return.

Good base to explore the Hill Country. Front desk staff is helpful. Very pushy to get you to a timeshare meeting when you go to get your parking pass. Clean resort with plenty to do.

Great location, beautiful scenery, central location to New Braunfels, San Antonio or Austin. Stayed in the presidential lodge villa. Clean, plenty of room, comfortable beds. This was our second time staying here. Of course they try to get you to attend a time share meeting. It is not required, so be firm on your refusal. We would definitely stay again.

Bed was nice as was the cleanliness. We came to enjoy Canyon lake and the Guadalupe river the hotel was close to both. I didnt like that I couldnt bring my own drinks to the pool they stated due to the corona which doesnt seem logical to me- since they still are willing to serve you from their bar area in disposable cups which people left out as trash around the area....overall its a nice place but for the price I would of expected nicer pools and accommodations.

We went there as a guest of a friend . The friend staff was nice and they provided us a room with good view. But the room was not clean, they claimed that they sanitize entire area before stay. There were stains in the toilet and they claimed it is the stains of hard water which is not believable. The temperature dropped to 39 and we were freezing inside for 4 hrs with small kids. In addition to the stay we have to pay extra for every activities and room service. We ordered bbq from grill and it was so bad, they said they will refund it and havent received it yet. I even notified the corporate office via their instapage about the service and response yet.

Several of our extended family came together here at the resort from different areas of Texas. The resort staff worked diligently to make sure that we had units together in the same area of the resort and the accommodations were fantastic. The units are very comfortable and have everything we needed. The pools were great and the staff amazing.

This place is beautiful. The staff were very nice and helpful, they were able to get us a spacious room with a beautiful view for my daughters birthday. Unfortunately the theater was out of service during our stay but we still had a great time.

We are truly enjoying our stay. Decorated so beautifully spooky. Everyone has been so nice.

Place was very dirty. Moved us to a different room but overall would not buy into this vacation club if this is the kind of accommodations they have to offer. First room filthy, second no working plugs in bathrooms, bath towel rod missing and hand towel rack was just a screw in the wall. Plugs were fixed the next day.

Beautiful views, huge rooms, jacuzzi tub and separate shower. We had the two room suite with king beds and their own entrances. Each had their own kitchen.

Are visit was in off time. I called ahead to see about parking a trailer and the desk petson was very helpful, drop off BEFORE going to registration. There is very limited parking near registration. There were several minor maintenance items i brought to their attention which th hey worked to fix the following day. Washer and dryers are now free to use. Currently there are limited places to have sit down eating. Lots of placed offering take out-curb side pickup.Take a short drive to devils backbone and see a beautiful scenic overlook.

Some rooms have a great view of the lake, others you can only view the parking lot. We were in the latter.Be prepared, they might try to sell you a timeshare, so dont accept their free package with a short presentation if you arent ready for the hard sell.Other than the above, beautiful location, and short drive to anything on Canyon Lake.

Had a family weekend. The rooms were great and we really enjoyed it. However you cannot take your own drinks and snacks to the pool you have to purchase theirs. Maybe it might benefit them to do a cooler charge or something. After paying as much as we did to stay we didnt want to purchse their drinks when we had purchsed our own already. But overall a great experience!

The suites were a little worn and dated but very well appointed. Very spacious. We had a 3 bedroom villa and it was great for our family. I wish all the pools were open longer. I would like to take my grandkids to the pool early. And the pool at our complex closed at 7. Too early. We were lacking enough bedding for all our guests so we called. It took over 90 minutes to get sheets for a pull out bed and when we opened the package, it was just pillows. I called again in the morning and told them and waited another 70 minutes for more linen. I liked that we could get snacks and drinks at poolside but that meant that we couldnt even bring in our own water. Or ANY of our own snacks.

The staff is top notch! They go above and beyond to make sure you are enjoying your stay; super friendly. The resort itself is beautiful and the rooms, pristine. They have activities for the kids, which I loved, and the pool areas were suburb.

The room and grounds were good. We did have a few issues thought..And a question..,.we are Holiday Inn rewards members...do we get points for this stay?The check in area is terrible. Too loud and confusing. Also this was our first stay and the directions to our unit were no helpful at all. We did not know that the property crosses a street. There was nothing in the packet about pool hours and the signs were confusing. The sign had the 10pm closing time and the pool was closed at approximately 6:30-7pm. The lighting in the bath/shower/toilet areas are aweful...way too dim for people with vision deficits like me.

Check-in took a while for staff to find a clean room (5:30pm, check-in was at 4pm). Staff asked if I wanted to drive to room to check and see if it was clean (shouldn’t be my job). Previous occupant’s dirty laundry and trash (3 huge bagfuls) sat at our door until I called the next day to have them removed. Other than the shower not working and the rooms not fully cleaned we had a great stay and had plenty of room. Only one night did I have to park in another lot and walk to our building because our parking lot was full. Street lights or other lighting would have been nice.

Great getaway before school. The pool was awesome. Cody was a GREAT bartender. He made sure we had what we needed. Definitely coming back!

We stayed in Presidential Villas and pleased. If you are going to Canyon Lake you MUST get there by 9AM. Minimal guest allowed in park due to COVID. Must eat at Mexican restaurant Guadalajara. Room was clean, pool was nice and would recommend Presidential Villa.

Great place to spend the week with family. It is large and spread out . If you are planning a stay I suggest calling and speaking to someone rather than just booking online. That way you can get an idea of the layout and tell them what area you would like to be close to. Plenty of activities at the resort and in surrounding areas to keep all ages entertained. We will be back!

This was our first time in the area and we really enjoyed our stay here. Cell service is not the best but we can’t blame the resort. We had a great deal to stay here super cheap and it made for a great little get away. The area is beautiful and there is soo much to do within an hours drive.

The ambassador villa with two bedrooms was nice and spacious. The two balconies had good views of the pool and a partial view of the lake. The villas were separated away from the main resort which kept traffic to a minimum but you would have to drive to the recreational areas. The pool was large and well kept with plenty of room even at decreased capacity. The only negative was that our room smelled like cigarette smoke the first night.

Great time! The stay was a gift for our anniversary.Super relaxing, helpful friendly staff. Lots to do at the resort. Good idea for a family getaway or for a couple. Fully stocked kitchen ware, all you need to do is bring food to cook. They also have a full bar b que menu and various grill items for purchase. There are local grocery stores and convince stores located less than five minutes away from the resort. Looking forward to going back and taking the family.

The facility was in great condition of the views are amazing. As a business traveler I feel that because of this there are small details that would make this a five-star resort. Power washing the walkways and outside balconies would add to the beauty of the facilities themselves. Working on updating or increasing the Wi-Fi signal in the guest rooms would be helpful for business travelers. The landscaping is not poor but with small detailed updates could add to an already beautiful location. It is a beautiful place and we will return again soon.

Room was spacious and very clean. All kitchenware available (even a blender) which was also very clean. Everyone (employee or not) were very friendly.... The lake was everything! Will definitely be returning. Loved every minute of our stay here!

Fairly nice......Need better quality tollet paper.And tissue.Landscaping gets your car full of grass .Even when youre vehicle is parked out of the way.It can be nicer .I will give it try again.

Check in was complicated. Over charge deposit- they held fund twice. Unit was not ready- no one followed up with me so I could get into unit. When I finally called they they said give them 30 minutes- I waited 45 minutes AND THE UNIT WAS STILL MOT PRESENTABLE.

Great relaxing stay! Lake is right around the corner for easy access. Overall pretty good experience.

Was very disappointed in my stay at Holiday Inn Resort this past week, 08/12-08/14/2020. The room could have been cleaner. My son and his family stayed in a villa and it was absolutely filthy. The bottom feet of two toddlers were totally black after walking around in the room for 15 minutes. If that room had been given to me they would have been giving me a new room or I would have cancelled totally. They complained and all they got was a sorry.

Our family enjoyed our stay, the rooms were clean, and staff managed to get our rooms in same building and same floor. I understand the restrictions with amenities, but times for the pools were very limited and hard to explain to children who do not understand that they are not able to swim. My suggestion is to extend hours for all pools for same length of time especially during holiday weekends.

We had so much fun! Everyone was so friendly! We felt very safe! Sanitizer every where! We will come back for sure! Very relaxing!

Super friendly staff, clean modern apartments, good facilities and activities. Would highly recommend.

Check-in process was smooth, but the room wasn’t ready. 1 1/2 hours was a little long to wait for the room to be ready, but once we got in everything was great. Clean, well equipped and spacious rooms. Will definitely stay here again.

We came with the family at 17 and shared three units comfortably in the presidential suites. Units were very spacious. The big rooms bathrooms and living area made it great for family games

Check in went well, the resort did well following CDC Guidelines. Condos were roomy, clean and updated. The only issue our group encountered was we had to walk up 8-9 flight of stairs to get to condo!

Very comfy and perfect for a family vacay! We were a family of 6 and slept very comfortable! The pool area was very nice as well and staff was very attentive.

The bed was too soft, barely got any sleep. The worst part was the supposed 90 minute Timeshare presentation that lasted 2.5 hours the next day after little sleep! Place looks nice but that is the only saving grace about it.

We booked for 4 people- a 1 bedroom with foldout couch. Upon arrival we noticed there was no bedding at all for the couch bed. We called at 6pm and they said sure someone would be there to deliver it. At 9pm, still nothing. Called and they said sorry they gave them to a guy on a balcony hours ago (we didn’t have a balcony). Now housekeeping wasn’t there, so they’d call the maintenance guy to deliver. At 10:45, still nothing and our kids needed to get to sleep. Called and they said “oh sorry we will get them to you in 15 minutes.”Someone knocked, left the bedding at the door, and ran off at 11:55pm. Toilet squeaked the entire time but after all that with the bedding, we just dealt with it. Game room and mini golf completely closed because of Covid. Only 1 pool open and we were on the other side of the main road (had to drive to get to it).

The suite was spacious and comfortable. Well stocked for cooking. Sat on the balcony each morning. Pools clean, and drink service was nice.

First we had spent the money on the latitude package from previous stay in the smoky mountains. We arrived a little early and asked if we could check sooner. They said check in was at 4pm but they would put in a call to housekeeping and get the room ready. Well they called right at 4. The room was ok. Liked the space. The bathroom shower was full of mold on the ceiling. The shower head wasn’t even straight. The company trying to sell us an ownership but not even wooing the customer. We ended up going to big bend national park the day before we left. Ended up staying at another location that night. We were almost 6-7 hours away and called twice to see if the checkout time could be after 10am. So we wouldn’t have to get up so early to make the drive back. We called and they said they would extend the checkout time. We called again and they still said ok. We get back to the room to get our stuff and they have already locked the room and canceled our keys. Not real happy.

Nice staycation and time out during these uncertain times for the wife and I. Recharged and ready to get back to the real world

Everything was beautiful and peaceful. The villa was perfect size however three roaches came out at night The villa was equipped with everything super cool.

The room and property are great. We had two rooms, and they were on opposite sides of the resort, which was terribly inconvenient. It wouldve made all the sense for the resort to have them together. The pools were closed on a rotating basis, forcing everyone to be in less pools. Having all pools open would allow more social distancing.

Friendly staff. Melinda was excellent. All decorated for fall. Clean rooms. Covid conscience. Beautiful sunset view of Canyon Lake from our room.

No additional comment at this time. The place was amazing

Nice place to visit. Love the Hill Country Nd Canyon Lake. This was a trip using my timeshare and the presidential suite was awesome. Friendly staff easy checkin.

Nice getaway spot. Family loved it, almost. The check-in process was a bit long due to the hostess wanting to register us to attend a meeting for a timeshare. Its only 90 minutes is what we were told... Try over three hours ruining have our plans for that Sunday.

Lots of different room locations. The three pools have different usage hours. The cafe is located on one side of the road so not terribly convenient depending on where your room is located.

Accomodatstiond are nice but dealings with hotel staff are lacking way behind to Say the least. Asking to speak to a manager is useless because response is that they do not come in until later in the day or they are in a meeting. If you ask for a manager to call you back you end up speakingTo the same staff member you Originally spoke to but relaying the managers response and not an actual manager anyway!

Dead bugs all over were the first clue that the room had not been cleaned before we arrived. It had sat vacant for a while. The AC would not cool the room more than 74 degrees. The shower did not work. Called for maintenance four times before they sent someone to fix it, despite telling them we had an event to attend. Unable to shower before the event. Was told the pools were open but when we tried to use them, they were closed. Had to use pool at main building which is not in walking distance.

We had a 2 bdrm furnished condo for 3 nights. 60s motif furniture. Its advertised as a resort, and I guess it is.Family oriented, miniature golf, 2 outdoor pools, expensive drinks. Theyre just coming out of covid, so masking is required, and facilities are limited.

Love it here . we had to evacuate from hurricane laura from jasper county

Weve been coming here for 14 years this is the least cleanest its been it years, I hope it was just this time.

Our stays for the most part are always fine. If there are any maintenance issues they are usually resolved quickly. We have owned for about 20 years and have enjoyed most of our vacations. But since Holiday Inn Club Vacations have taken over we have lost endless escapes and free bonus time. Every time we do an owner update. Which is just an opportunity for them to sell us things that we already own things are being taken away. The point system is good but when you already have so much invested you just do not want to put out anymore. Did not appreciate Kristen keeping on questioning us after we had said no and Julie said okay sign them out. She (Kristen) knew upfront that we werent interested. Even after we said no she kept trying to debate the issue. I had to actually get mad and rude because she wouldnt take no for an answere and let us leave.. I do not appreciate this treatment. It us not her business why we said no.

Nice weekend getaway. The lake is very close and l like that there is a very nice grocery store nearby.

Hill Country resort is a nice, relaxing place to stay. Great view of the lake and nice restaurants nearby.

It was very clean. The staff was very friendly and helpful. The grill food was excellent. The Halloween decorations were extremely beautiful.

Great all around stay, highly recommend. Rooms were clean, staff responsive. And the Putt Putt course was great! Decorated for Halloween, the course is a highlight.

I pretty much explained the whole situation in my ratings. I was changed rooms ultimately but its not the point its our health and well being isnt taken seriously that was the upsetting thing about our whole getaway.

Overall the stay was okay comfortable beds and quiet. I just wish the staff would communicate better we extended our stay an extra night because of my daughters graduation from the air force we had to get up extra early to make it to San Antonio in time for the coin ceremony and graduation so we were up at 4am thursday and Friday so we extended our stay so we could rest and sleep in one day before making the 16 hour ride home and we were awaken by housekeeping trying to clean and tell us that we had to be out by 10am I informed her we extended our stay and she stated she would have to clear it with her supervisor and thus this went on about an hour and ended up waking up my other Family members.

Brought my family here for vacation, and was VERY glad we chose this area!!!The resort has a great view of the lake (especially from the pool!). I especially liked the fact that the pool is treated with chlorine (or something similar), instead of a saltwater pool.The resort restaurant offers poolside and room service options, which is a nice touch.There are plenty of things to do, but COVID-19 has most options that require equipment available IF you bring your own equipment. The exception was miniature golf. Once COVID restrictions are lifted, I am sure these will be available again.The staff is extremely friendly and helpful.Also, the Canyon Lake area has quite a few restaurants and a grocery store within a very short drive. If you want to venture out for more options, New Braunfels and San Antonio are close enough to visit, but far enough away that the hassle isnt part of daily routine.

We were satisfied with our stay. We liked that it was close to the lake and close to restaurants. It felt very homey in here.

I’d give them a 0 if I could. I LOVE this location. I have stayed here before and enjoyed it but, the service I received this trip was ABSOLUTELY horrific!!!It was completely screwed up.They first moved me (the owner) to a small 2 bedroom, so far away from everything even when I told them I was handicapped and had a hard time walking far and climbing stairs.My son came in days later and they placed him and his family as far way from me as possible and on the 4th floor. A climb that was very painful to me. All this AFTER we wasted our time because they gave us the wrong building number that was in a totally different section of the complex. They were completely confused by where our correct room was. Or at least pretended to be. After talking to several other owner they had received the same treatment. I asked if they went to the owners meeting. All that decided not to attend the meeting were treated very poorly. This is an unexceptional way to treat people that have put money into Holiday Inn! I own 2 different timeshares with holiday inn plus extra points. I should not be railroaded into going to a timeshare meeting when I already am a Premium owner. I am so disappointed. You wasted my time with my family and put me in pain just because i didn’t attend a meeting.And if you feel that’s not the reason then please explain to the owners that were treated so poorly this weekend what the problem was and what you’re going to do to make it right for us!

Ok, I give this resort a 3 stars because the room we got was not properly cleaned. My friends & I came last week and stayed here for 3 nights.The cleaning people left the patio door opened so therefore there was bugs and roaches inside out presidential villa.The carpet is very old and stained. The shower door was dirty, rusty etc. I felt so dirty showering in it.Our bed had a dead fly stuck to the bed sheet and some of the pillow cases had small stains. When I lift up the bed sheet I saw a small aunt crawling... thankfully I had my febreeze and my sanitizer and sprayed all over. I did not inform the staff because we were so tired from all the driving and it was super late at night.These rooms are very dated and need to be properly cleaned and be renewed from the interior.The area was very calm and safe I don’t have complains about that. I love that the groceries store and other restaurants are closed by.The staff, I have no complains about it... they are very friendly and attentive. It’s just the rooms that are the issue.

Stayed in an ambassador room on the way to and from schlitterbahn. Had a very large room with a nice lake view at a good price in building 5. Enjoyed the mini golf which was included.Check out is EARLY and the housekeeping crew is a little ambitious. We had them knocking on our door at 9:45 even with an 11am late checkout preapproved, but we will likely stay here again.

This is one of my favorite places in Texas to visit, and so glad I did during this time of the Pandemic situation. Was a spur of the moment experience and I am glad I jumped into it. The Hill Country area and all the wildlife to see was amazing.The rooms were comfortable, and the view was a dream on the 3rd floor. Wish I could have stayed one more night. Recommend this highly for another excursion.

1st the good. The T.V.s, We were on the road level. Activities were great!Now the very disappointing place.I feel the advertising is misleading, we are on a hill overlooking the town of Compton. Semis, trucks cars, drive by us all the time. The unit smells of smoke. The carpets were old worn and filthy. The beds were hard the pillows were bad. The kitchen, living room and dinning were grouped together. Very small rooms. Not good for 4 people!We were next to the sewer plant!! It smelled when the wind was in our direction. I have to say in 10 years of traveling, this was by far the worst one.

Its spacious. A bit old looking. Wish they update their furniture. The sofa bed is so uncomfortable & the pillows are lumpy. But its close to canyon lake and has enough space for our family of 9.

It was an amazing stay overall!We brought in over 100 guests from our group and it was very organized and all members were pleased.

I was told to leave a card for incidentals. I also tried To pay for the room with a different card. I was told that I would be charged when I checked out. They tried to run the card for incidentals for the whole charge of three days. And then locked me out of my room and I have to come back down in pay

Had the Tenderloin salad with the house salad, it was very good. Would have been a 5 if it had included cracker or bread of some kind.

Our unit was very clean. Bed was extremely comfortable. Disappointed that the Ambassador pool was open to everyone. We were in an Ambassador unit and not only could we not get near the pool it was so crowded, if we left to go someplace we had no parking when we returned. Ambassador pool should be for Ambassador guests.

Friendly staff. Grounds nicely decorated for the fall. Family friendly activities included with events throughout the property.

Clean, comfortable, beautiful views of the hill country and Canyon Lake, definitely coming back, we had a blast out here and got some much needed rest.

For the amount we pay per month and in maintenance fees per year we should be staying in a much nicer room. Being a member is totally not worth it for me and my family and now we are stuck with it. There is no way of getting out of it either without paying for some other services. The rooms are not very nice at all.

We have been owners for years but I really like the new amenities added since Holiday Inn took over the resort. Other than a hiccup with registration, we had a phenomenal week. The new bar at the pool area was so fun! Carla kept us in refreshing fruit snacks all afternoon and Ryan shared his mixology talents with us. He even recreated my favorite drink from our honeymoon in Jamaica! The staff made this such an enjoyable week!

I had a wonderful time staying at Holiday Inn Club Resort. The staff was friendly and knowledgeable about things offered at the resort, as well as, surrounding attractions. The room was clean and was fully furnished with utensils and dishes and everything needed for a temporary home! I would gladly stay here again.

We were really pleased with our stay but due to the Covid19 restrictions, nothing was open so the kids had nothing to do. When I was contacted the night before my stay, I was informed that everything was open. This was only a mere inconvenience but I understand the reason. Our room was upgraded to the presidential suite and I thank you for this. We found things for kids to do so overall stay gets a 5/5.

I like the property, but every time we check in there is some type of problem. This time was when we checked in we were told we still owed for one night though we payed online for both nights. )Come to find out the after we checked in the web site at first charged us for both nights and then refunded one night.) When I asked why we were being charged again at check in, the gentleman who came to help the representative we first spoke to was rude and acted like we were trying to scam them. I had no problem paying to stay, but at this time I though we had already payed as per the conformation email.Since Holiday Inn took over Silverleaf I have never had good customer service at check ins.

So much fun! Massive pools made for a great experience!

This is great for families. It was just my husband and I. We didnt need all the bells & whistles. Parking was so also an issue. Be prepared to spend 30 minutes to check in.

The villa was nice. Beautiful pool. Activity center is closed. Took 3 hours to get checked in.

Rooms are great. Amenities are great. Checkin process is a nightmare. Waited 45 minutes to check in. This is after I did the phone check in. The staff at the desk were bad. Lady asked me where I was from 3 times.

We had a nice relaxing time last week at the Hill County Resort. We spent our evenings relaxing at the Ambassador pool. Wanted to give Caleb a shout out for providing excellent service while at the pool.

The Ambassor Suites were amazing! Very roomy. The surrounding views were also nice. Is an easy drive to San Antonio or Austin for sight-seeing and you can go tubing right down the street. My only suggestion is that they should probably start updating the furniture in the units. The living room furniture is all out-dated and worn down.

We stayed her during our sons Soccer tournament and the room was great, customer service was very friendly. We didnt get to use some of the property because it was rainy. The beds werr comfortable and the teenage boys did not complain about the fold out couch. The kitchen was decently stocked. My only conplaints were the shower curtain would not close in the master bathroom, and the knives were very dull

Very relaxing and a jet tub in bathroom was amazing. The kitchen had all utensils, pots and pans.

This place is a disaster!!!!! Started out as 1 star update to 3 because of the attempt to help fix the reservation and especially the friendly service of Jian Luca.Wasnt informed until check-in that the pool for the space we were in was closed. (They knew for 2 weeks before and never mentioned when they call to confirm reservation 2 days before) also was told that i was going to get one of the best rooms with a great view because im a platinum rewards member and it is my birthday ( my view is of a few grills and surrounding dirt.) We have 8 guests trying to find where we are staying because were put in a space thats down the road from check-in, the main pool,and any other activities we want to try while here. The lady at the front desk said for the inconvenience they knew about and didnt mention she could do something to take care of me. What she did for me was set me up with a vip space at the next pool over (since the close poll area was closed) but in order to get that gift she had to sign me up for 2 hour seminar on time share. So now i have to waste time on my birthday vacation with frinds to sit in a time share seminar that i know i dont want all so i can use a pool for my vacation with 8 other people that i planned months ago.After all of this i changed rooms from ambassador to presidential thanks the Jeffrey and it is such a better room then the last. Eventhough the fridge broke i am much happier ( linda was no help and very very rude to me for no reason when i actually was told i had pay out of pocket for my vip gift and so i tried to get reimbursed in cash after my meeting the next day whichshe just wantedto give me resort credit) Chris came to talk to me about my experience and he asked me what he could do but how am i supposed to know whst he could offer me to fix the problem created by linda. So i asked him what he could do and he actually did nothing as far as i know. Joan did my presentation and was very amazing with it i just wish i couldve upgraded with her. However the pastries offered during the meeting were molding so be aware of those.

Great location to many of the major sites and restaurants. Plenty of room and comfortable. Grocery store real close!

Cant remember a more relaxing beautiful time. Thank you!