The staff and the shuttle trip were very nice and very knowledgeable. However the environment was one that wasnt conducive to gambling you couldnt buy any drinks, they say do to Covid 19 and most of the machines were turned down and you couldnt hear any of the sounds that make you want to gamble. I left early because I couldnt get a drink or Gamble like regular. The only reason why I Give It 2 stars is for the staff who were great and the shuttle trip. other than that I would have to say I would have not have even given it one star I feel like its a casino starting to die, its last leg.

While I disagree with others implications that you cannot win here, as I win at least $200 every time I go, I agree that you can easily lose lots of money. Out of probably 20 times going here, I have left one time with more money that I entered( and not by much). Losing from $200 to $800 all other times. This place implements all the high-tech psychological science to get you to lose money from the ATMS only giving out 100 dollar bills to the sounds of machines and visual effects and software programming. Its got the very typical vibe, smell and style of a high end casino that draws you in. I would recommend putting no more than $20 in any machine and if you lose it, go on to the next.

Finally, I did great. So Awesome. I just knew the top row wasnt going to happen. 2 majors. No way. Well I was wrong.. Yes way!

Nice, clean, hand sanitizers all around. Only thing is take wipes so you can clean the machine you use before touching it. Obviously they cant keep an eye on every single person/machine to wipe it off after use. Besides that nice place to kill time.

The machines are obviously programmed to fall one step short of a great combination over and over again. I feel that AC is a better place for gaming. This place just takes your money. Gaming is supposed to be a fun and winning experience also not just loses.

This is one of the Better ones in the my metro area. My wife and I love going their on Saturday nights foe a few drinks and some lowLevel gambling. Staff is always on top of players at machines definitely would suggest a place that’s clean and friendly.

Fun pre covid. Not going back until post vaccine

Had a couple of winning days years ago...but now that MGM owns empire.. i havent seen or heard of big winners lately..especially after covid restricrions...

Excellent adult entertainment with courteous and mindful staff.You can feel the difference between the old Empire and the new...Keep up the good work!

First time attending and it was amazing, there was a minor bathroom issue but the lady that worked fix it immediately. Cant believe I was winning and wanted more so I lost everything But Im coming back soon and its going to be pay back!!

After they re-opened in phase 4, it’s been one of THE worst casinos I’ve ever been to. I’m a gambler and I expect losses but I haven’t had one “good” win since before the pandemic. You stand a better chance at Resorts casino in Queens. Believe me. They’re scamming people right now, save your money.

The technicians dont rotate to certain areas. I understand social distancing, but the machines by coat check could used better. Theyre spread too far out.

If you are disabled, handicapped have mobility problems, Empire Casino is not for you right now. Why? Far walk. There are no shuttle buses running, also you cannot have anyone drop you off at the entrance. FYI: You are not allowed to bring in water. Not allowed even to take water for your meds. They will check your bag at the front desk. Must have mask. Place have not changed much, but its okay. Just given you the heads up, wished someone would have told me.UPDATE as of October 20, 2020. Empire City Casino now allows you to be dropped off at the front entrance.UPDATE:. as of November 13, 2020, Empire Casino TEMPORARY NEW HOURS ARE-- 10 a.m. to 10 p.m. Everyday, until further notice.

Casino did a terrific job with spacing out the machines. Temperature check as you enter, hand washing stations throughout along with plenty of hand sanitizers. The one drawback , for the elderly who drive ,they eliminated the entrance on top in lieu of the parking at the Yonkers Avenue entrance. Quite a long walk now for those people...they will need to review that, since the pick up bus is not being utilized.

Its a nice place. Just to let you know if you win big and you O the state money even public assistance they taking half you winning. FYI and they look back as far as 30 years.

How come Empire Casino has only invited Noor and Platinum card holders in the casino this week (9/9) and not tje ptjer card holders? I was Platinum.before MGM took over and.I was given a lower rating, therefore I will go and spend my money at the Tropocana in AC were I am a full fledge Platinum card holder with a host, and lots of freebies..So adios.MGM, I am.going to gamble.exclusively at Tropicana.

I went cause my moms had passed away on the 3rd of Nov so a family member took my brother and I to clear our minds. I enjoyed going nice place,I won 17 dollars.

It was not easy to find a filled sanitizer for my hands and wipes for the machine. They also have the cleaners with the brooms and dustpan sweeping dirt and lifting it off the ground to my eye level to put in the trash receptacle where dust flew in my face. The rules for not bringing in any food when concerning a snack or juice is unfair to people who have low blood levels. I had to throw out my bag of candies. It is not fun nor friendly like it used to be with the staff, who act more like security police than welcoming staff to patrons.

Very nice place to spend a good time, but right now we have to be careful with the pandemic. Maybe Ill go back next year. Sorry my english isnt good.

Went to the casino today (9/27). The slots were so tight you could tell MGM is attempting to make up for the lost revenue. I tried 12 different slots. On one slot I hit the button 73 times at 60 cents a hit and never got the bonus. On another, I got the bonus playing $1.80 and only won $6.86. I’ve been coming here for years and have never lost so much so quickly. I think it’s time to try the casino in Queens. I understand they need to make up for lost revenue but don’t make it so obvious.

HAD A BLAST BY MYSELF WEDNESDAY..I WON SOME I LOST A SMIDGEN OF CASH $10

Its okay. Lost good money here but hey thats the game. The only issue is how crowded it gets and some people who visit this place.

Empire Casino is the best casino in new york, I had such much fun here and made some good money. The staff is very nice and the food is great.

Always have a great time! Social distancing is everything at EMPIRE! Missing the food and drinks! Overall great time!

I love this place,but I wish the pandemic wasnt here its a lot different,still fun though..

Fun place to hang out with friends. I cant wait to get back here!

Very clean good place to go just dont over spend its not to get rich

First time at the Casino since they closed in March. I had a good time and won a little money

Finally found a spot that I can get my game on! And another of great looking people

It gives you a chance to relax and enjoy yourself

It was safe and secure youll should get the plastic devider to be able to open more machine had a nice time

Great place to let your stress out and win some money.

Not very well organized. People coming and going in all directions with out guidance. Machines are spaced pretty well. They do have disinfectant stops and wipes.

Its good to go when you get bored at home go to relax your mind

I love this place, no need to travel to NJ or CT to gamble anymore, i just wish that they operate like the Mohegan Sun, with dealers and table games, buffet, indoor parking, hotel, etc

Its okay bc its convenient however I would love to win more

Great atmosphere....an fun...Just missing that drinks on that game area

A nice place to forget everyday stresses.

We went to empire casino it was ok there was a line outside but you didn’t wait to long maybe 25 minutes. They do screen you and the bathrooms are open and clean and they also have wipes for the machine if you want to wipe them down before you play and there’s parking!!! The only thing is no one was winning anything there were a lot of mad people there and they all looked depressed. But in all it was ok empire loosen your machines let people win sometimes and also get more staff on the floor there was only one girl that was taken care of many slots.

Love coming here win or loose its about how much fun you have playing the slots

Had a lot of fun but theres no promotions which really sucks

Visited Empire Casino this evening 9/21/2020, arrived at 830pm...I was unable to play any of my favorite slot machines. Due to social distancing and that 25% occupance mandate set by the state numerous slot machine are unavailable. The place is full of frustrated gamblers waiting hours for machines. Players holding slot machines for their friends you can feel the tension in the air and players will be subjected to obnoxious patrons.Slots are tight the Casino must recoup all the revenue lost since closing in late March 2020.If you can drive to Pennsylvania visit Parx Casino you can have beverages while you are playing they too enforce social distancing, a limited amount of slot machines and the use of a mask. As a person who enjoys slot machine play I will advise gamblers to stay clear from Empire Casino, hopefully 2021 will be better...Save your money folks.

Need more sanitizer for hands and wipes for machines wasnt able to win lost alot of money but had fun.

Most of the machines especially the dollar machines in this casino falsely state the prices on the machine! For example one dollar machine should start at a dollar most dont. they start at all different numbers! Talked to the director about this while i was there and said he is not aware of this. Unbelievable this is the director! !!!!!! I laughed right at his Face!!! He then asked me to show him some since i knew he was lying i told him i wasted enough time there and left. This is the only casino that i see this in. People out there stop being suckers dont go there anymore until they change the accuracy of these crooked machines!!!!! StOP GIVING THESE CROOKS MORE OF YOUR MONEY!!!!!!!!!!

I went last week and had i listen to the reviews i would have never lost my money!!!! They are not paying out at all. Atlantic city is the place to go, Tropicana was paying out at every machine i sat down at. Dont waste ur time going to empire its really not worth it. I know ace is a long drive....but it plays out so atleast you will come home with .

They are better than Resorts in Queens. They might let you get some mony back

All weys i win 1000.00 and 300 humdres, the dollars is my. Favorit place? To relax

Casino did a terrific job with spacing out the machines. Temperature check as you enter, hand washing stations throughout along with plenty of hand sanitizers.

Great place to play slots nice win ....

Enjoyed the slot machines for 2cent more then any other machine

Visited September 28th 2020 with my 91 year-old mother. Because there is no valet or shuttle bus at this time we decided to take an Uber hoping to be dropped off at one of the three entrances. As of right now the casino does not allow any vehicles to pull up at any of the entrances. You are forced to walk far. There is no mention of this on their website. I have no idea what covid-19 or social distancing has to do with a car stopping at an entrance and dropping off or picking someone up. This is a total fail on MGMs part. Will not be visiting this property anytime soon

Plenty of roulette machines...too bad they keep taking my money. I wish they would put plexiglass in between the machines like Atlantic City so more could be available and you would have a protective barrier as well.

I had a black card at Empire before covid closure when I swiched to milife they gave me an entry level card and wouldnt status match my star card. Hand sanitizer hard to find. Masks not enforced. Wont return

Lots of fun clean & save ...no covid there

They are robbing machines are set up for them not to give no prices trying to recuperate why they lost in the pandemic

Ehh waited on like like 20 mins went in with 200 bucks got up to 260 and left with 225....any profit is good profit... machines still very tight

Not so exciting.no bar open, & machines not giving up wins. So I suggest go somewhere else.

This Casino is a ripoff. If you want to lose your house, mortgage and life, go to this casino

The casino was like every other casino. They had a live show and a bar in the middle of the gaming floor. There was a food court. I received a $10 for it being my first time. I would go back!

MISSING , LOVING , CANT WAIT TO GET BACK TO THE FUN OF IT ALL ! ! ! ! ! 2020

My experience at empire is always pleasant even when I am loosing . The food is great but don’t mess with the pizza area s x d : too salty other than that everything is great mainly the live bands... Can’t wait for you to open I miss you all. Karen Johnson

Its ok but watch it when playing if youre not careful you can loose all your money try to remember that its illegal to gamble in NYC however they cut through the red tape buy saying that empire city is run by NYC Lotto so I guess its ok and with this pandemic these machines will try to collect more ratio then give..

I went on a Saturday night & it was really crowed, but enough machines nor was there enough sanitizing stations.....I went to Resorts World Casino in Queens the previous Saturday night & it was the opposite of Empire City...... almost forgot, theres an automatic temperature checker when entering Empire (that was really good ).

As Im walking out the door 5 cent machine max bet of 6.75. Grab the cash and dash.

Love this place but wish I would win for once

I love this place n miss u guys a bunchHave u been working on the new normal stuff. Such as plexiglass n things?When is the reopening?

Bad atmosphere machines dont payYou dont see anyone winning any jackpotsLousy comps

Good place for gambling.Horse race is very enjoyable.Free parking,Food Cort they have everything.Not for kids.

Didnt like the fact of no drinking on the casino floor bar needs to be opened...not enough machines open people standing behind waiting for machine to be available gamblers dont like people standing behind them you feel pressured to give up the machine... people sitting purses or jackets on available machines its just to much I used to like going there but now thats a no

This casino is actually quite amazing, and very well staffed. There is a heavy presence of security, which made me feel extremely safe . Every time I turned around I saw either casino security dressed in uniform, or uniformed police officers. Asides from the great sense of security in the atmosphere, the casino is well taken care of . The bathrooms are cleaned and well maintained. There are cleaning people constantly walking around and making sure the casino is super clean . During my visit I also stopped at the food court. The food court has a wide variety of foods for any person , and you definitely get your moneys worth. The portions are large , and they are well seasoned. The staff are kind , and they try to accommodate you as much as possible.My experience at the casino was amazing. I played so many new games some of which had Family Guy , and Pirate Themes. The machines that I played on the first floor paid out a reasonable amount of money , and I was satisfied with my winnings. Great casino , good food , I will return.

Like the new look and the way they are with the safety of customers with the covid 19, the hand sanitizers and hand washing stations and the wipes to wipe the machine down before you use it.

New opening: The second floor is closed off so if you are planning to cash tickets, Don’t come & waste your time! Also, social distancing is enforced & you are checked by main entrance before being let in. Hope I helped!

Love Great experience will playing at this casino including live music fun atmosphere and great vibes all around making ones feel like winners no matter what.

Good time during the daytime hours less of a crowd plenty of room to walk around and see whats available

Have a cleaning crew to go around SANITIZING machine , Thank you

I keep calling them tryna cash in my ticket nobody answering this is really the worst I wouldn’t recommend

Great gambling spot.. Very clean

I won a few games and the environment very was clean. Also DO NOT bring bookbags they are not doing coatcheck and will not let you in.

We Get It Poppin Dance All Night! Meet Us on Saturdays! The Lena Shockley Experience!!

I never used I thing the fast time be this week

The facility is nice, and the machines are frequently updated to the latest and most popular games. However, almost all of the machines are slots (would be nice to see more video poker). The biggest problem I have with this place is their payouts. The odds here are horrible. Additionally, the machines use algorithms which provide the illusion that that the player just missed a huge win. I know all software based machines do this, but Empire City turns this setting up to max, to the point where the patterns become predictable and obvious. This, IMO, spoils the fun - if youre going to rip me off, at least do it convincingly! It wasnt always this way. The odds quickly went downhill roughly 10 years ago. Empire City (formerly Yonkers Raceway) is a New York landmark, which is why it is sad to see it turned into a money pit that takes advantage of low/fixed income patrons. Its not the casinos fault that people choose to spend what little money they have on games of chance, but to set the lowest allowable payouts on your machines so that grandma and her wheelable oxygen tank can inflate your bottom line... not cool.

Gotta love the dollar days! Dollar to get in, dollar brochure, dollar hot dog, dollar beers.

Winning! Nice casino

...its always a dynamic and exciting place to be in all of New York.

It sucks no givebacks and you have to deal with people who are NOT supposed to be there because they have no MONEY?!!!!

The staff there were extremely professional and polite

Have been here multiple times. Played so many different slots each time, and never once got a payout higher than my bet. After thinking I was just having bad luck, I started to listen to the sounds of the casino floor. And..... it was silent. Plenty of people playing, but no one winning. Not even the welcoming sounds of a bonus game or scatter. That being said, the casino is modern and inviting, which is a plus.

I am disappointed that there is no way for the disabled patrons to get from the parking lot up to the casino. They have to move the parking closer.

I like Mohegan Sun better

Short distance makes it appealing. I do have to say I visited many times and I would say that I feel the security is substandard and I feel that I am always have to keep in my belongings As close as possible and find myself distracted from why I’m there in the first place to enjoy myself. Other than that I do like it there. The music area and shows are really nice. I’m split with how I feel because there are no live dealers is unusually disturbing at times so I end up on the 100 of slots they have but it’s like stopping at roadside gas station or diner on your way to Vegas. You have to go though to see if it appeals to you personally. It’s worth the trip to find out.

It is easy to get to and it is a fun place to go to

When they were open, their machines hardly were in working condition, not only that since they changed over to MGM I stopped getting vouchers and when I played a machine, their machines weren’t paying out at all, using my card, my points weren’t being applied to my card either! Told manager and nothing was resolved. When they open back up, I won’t be going back there. I rather play scratch offs, my chances would be better! All they do is rob ppl!

Its a beautiful and well organized casino with lots of different machines but the bad thing its just machines no human at any of the tables. You will only be playing against machines that could have been programed with a very low possibility of you winning so it does not really feels like you playing with luck.

I really love that place I cant wait til it open back up

It was amazing! Nothing could be better than spending time with my girlfriend at the casino, gambling and having fun while doing so. I wish we didnt have to leave. I cant wait to go back again.

Is a nice place to be and I hope u guys open soon the casino We wish it will be open soon

Honesty they should have waited to open not a fun time when its 1 machine to every 5 people its frustrating 100% the same amount of people with only 25% machines

Awesome sauce...spent 100...made 500

So much has changed with the New Ownership. Definitely not paying out, Valet Parking charges for all, no more senior or free days. Perks have lessened tremendously.Machines rolling faster than ever Platinum. When you get a bonus and press the squares YOU WANT it picks a totally different one.A

Well I went on Saturday 2/22/20 got there around 11:30 a.m. and left at 11:30p.m. won a couple of Mini Jackpots. The machines were HOT. It does get Very Very Crowded after a certain time and people start standing behind you after awhile waiting fir a machine. But thats usually later in the evening. I usually leave around 3:00p.m. as to Not get caught up in the crowds. But the Slot Machines seem to hit more towards the evening. All in All I had a Wonderful Time.