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Michaels
2921 S 38th St, Tacoma, WA 98409, United States
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Be
Review №1

This place has a LARGE selection of crafts and if you enjoy making arts and crafts of any type, I would say that you will most likely find it here. They have things that I have never seen before but it was definitely cool stuff. Lots of DIY items to decorate any room or complete your latest collection of items with. If you need it, chances are they will have it!

Li
Review №2

Always great. Has tons of craft supplies. Nice folks. I went here to buy metallic copper paint and they had several options. I painted my lamp!

Tr
Review №3

My favorite craft store. Good coupons. Helpful when I cant find what Im looking for (will even refer you to a competitor if they dont have it) staff is so nice here.

Rh
Review №4

Didnt really have anything I was looking for. Paint brushes were understocked and all the watercolors were sold out. Went back a week later, still nothing. Find some cute Christmas stuff though.

am
Review №5

I love Michaels. Just wished the wedding isle was a little bit larger.

Le
Review №6

I love this store. They have all kinds of craft items and many times what I want is on sale. The full price items almost always have some coupon yiu can use.

Ka
Review №7

I wish there was a review page for Michaels in general. This store had always been great, very friendly and helpful. My issue is that I ordered online, most of it was smaller items. I ordered 11 items. So far I received 9 INDIVIDUAL packages! Most of the packages were in unnecessarily large boxes. I would have never ordered anything if I knew everything would be individually packaged and shipped. I do NOT recommend ordering online. They also charged me 3 transactions instead of 1, and none of the tracking numbers worked.

Ni
Review №8

Honestly it was really nice to receive so much help here the other day! Staff here spent over 10 minutes helping me find and pick out a sewing machine. Everyone here was very kind and helpful!

Tr
Review №9

Ive been in Michaels a few times these last few weeks, they have great sales, well supplied, their customer service needs work. One thing I dont appreciate is asking someone who is supposed to helpful a question & they treat me as if Im bothersome...not good. Needs work.

Sh
Review №10

I got a few clearance items but, they are still charging for a bag? Hummm next door at Ross they offer the big reusable free right not paper. Check your self Michaels!

Ch
Review №11

I mean it was just like many others. The ceilings were a little lower than the ones Ive been to. Overall a good visit

Je
Review №12

Good, helpful, and very friendly!

Ma
Review №13

This is an awesome store. The people are so helpful and nice. They have a wide variety of craft stuff.

Ro
Review №14

I got an coloring art book but they need to stock up some more good books and gel pens

Et
Review №15

Typical Michaels, good variety of crafting supplies

Ch
Review №16

Would of given 5 stars but they close so early now

Ch
Review №17

To the rude customer (no)service rep that checked me out: A positive attitude would do you wonders! When a customer asks if you except Samsung pay or any tap to pay service, maybe instead of Yeah, but it probably wont-work! Isnt the best response! Instead there are a plethora of ways to address someone who has a full cart load! Even if I had 1 thing to purchase I would expect a different response.I definitely thought about walking away right then, but my kids were excited out what we jad and the crafts we had for our special needs friends.Bottom line: Even if you cant show a friendly smile because of the current mask requirements, you can talk with a smile in your voice, or at minimum be courteous and helpful. Its your job. (the mask didnt cover your eye roll either...)

P
Review №18

Large. Wide variety. Fair pricing for most.

Do
Review №19

I took my wife here she likes to shop here

Br
Review №20

They responded promptly to the pickup when I called in my order. Thank you for being flexible during this difficult time. I pulled in and got my order within 5 minutes.

Te
Review №21

Picked up some Christmas ornaments, storage, tree skirts and floral picks for a song. It pays to stash some money away in November so youve got some cash to pick up some sweet deals on the 26th through the first 10 days or so in January. But dont wait too long. . .watch your newspaper circulars, make sure youre signed up for their rewards program, and plan your trip so you make good with four sale days, coupons, and the ever coveted additional 25% off of regular AND sale items. Last year spent less than $100, and saved over $270.00!

De
Review №22

Great sales.

Ca
Review №23

Helpful staff. Found what I was looking for and more. Excellent place to find cheap activities for toddlers on airplanes!

Al
Review №24

Rude Rude Rude! The lady working tonight who identifies herself as a manager is rude. Less than helpful. I will be finding out who her manager is to file a formal complaint.

Ka
Review №25

My girlfriend always finds what she needs at this store! :) thank you.

Iv
Review №26

Found cute little frogs that hang off pots, wish I could go back to adopt them all

Ni
Review №27

Cashier really went above and beyond to help me get best discounts for my sons clay project. Very nice helpful. She forgot my clay because I had her put my items in my backpack instead of a paper bag and sure enough walked to bus stop and had to return but it was okay they apologized and customer service is great prices are great!!

Ke
Review №28

One of my favorites

Kj
Review №29

Excellent individual customer service today! I forgot my glasses so could not read anything. I told the lady what I needed and explained I could not read without my glasses. She took me QUICKLY through the store and showed me very best selections and pricing for items. I was in and out in 15 minutes. Super service THANK YOU!

Je
Review №30

Very helpful staff. Found all our decorating needs and more. Not too busy for the season.

Sa
Review №31

I love Michaels but lately I feel like they treat anyone who likes to take their time shopping as if they are shoplifting. It makes me not want step foot in there and I have been shopping here for over 20 years. Sabrina at 38th was mean mugging me and talking rude to me and basically said I should be watched. I have never shoplifted in my life and my daughter and I love to come there and look at everything, sometimes look twice, and then spend way too much money. Looks like we will take our business elsewhere. Jessica the young lady who checked us out was very sweet and did a great job and was super helpful.

Eu
Review №32

Great place for crafters

Ga
Review №33

It will be better if you could find an associate around, but always clean and pretty organize.

Ca
Review №34

I love Michaels. Something is off with this store. It seems unloved? I dont know. There is a weird vibe. But its Michaels and you can get all that you would expect there. :)

Ca
Review №35

The staff were all very helpful and even alerted us to use an online coupon in store at checkout time. The store Itself was very clean and well organized. Which was surprising for a Sunday. I would return to this store.

An
Review №36

Great things for Crafters and people for sewing. Staff is very unknowledgeable and doesnt know where things are at in their store. Ask three people and no one knew anything and I had to find things on my own.

Da
Review №37

I like stores were people are around for you to ask some questions about products and projects. There were no employees on the floor at the store to help. Ive found this to be one of the less customer friendly arts and crafts store. Maybe if youre not White they just dont like to help you as much even though I know you usually spend more money than white people do.

Ch
Review №38

Typical Michaels, we go every now and again when we want supplies for crafting/projects

WA
Review №39

Great Arts and Crafts store with artificial vegetation as a plus

cv
Review №40

Very helpful gal at the checkout. Friendly customer service. Well stocked store.

Ju
Review №41

Great selection of item. Personable staff.

Br
Review №42

Great frame selection for custom projects

Lo
Review №43

I went here to pick up a picture frame, to frame a newspaper article. I was in picture frames and I was searching for a frame that would fit a full size newspaper article. I heard a voice from behind the counter asking me if i need help. Which seemed nice.When I told the woman what I was searching for, she looked at me like she didnt know what I was talking about. I am assuming she has never opened a newspaper and actually read an article in her life. She did not know the relative size nor could she make an educated guess.She looked at me incredulously....With a condescending tone she informed me that there is no newspaper standard size.I looked at her and I felt like I was speaking to someone in a foreign language and a foreign country. I could not understand how she works in a picture frame area, where pictures and diplomas and flags and stoles and graduation and baptismal gowns are framed, and she was unable to make a guess at which frame in her area would be able to hold a newspaper article.People go to this store specifically for frames. There is an entire area dedicated to framing pictures and whathaveyou.Ive gone here to have my professional photos framed and dropped $300-$400 on frames in the past.I felt like i was talking to someone who has never seen a newspaper, let alone opened one and read an article.I blame technology. I blame social media. I blame drugs. But for some reason, this person neither framed a newspaper article, nor is familiar with the typical article size therefore unable to guesstimate the appropriate frame.Alas, my time was short so my disgust at this illiterate barbarian was also short cut short. My disgust still profound....She informed me she is the picture frame manager, yet she has no tact, seems to somehow be condescending and bratty, all the while being unfamiliar to the size of a full length newspaper article and unable to aid me in my search for the ideal frame.The other employees were kind, knowledgeable, helpful and professional. I just hope to God I never have to cross paths with the picture frame manager unable to assist me with frames, again.

Pa
Review №44

I asked a lady, who was just shopping if she would help me pick out a frame for a picture. She did. And I thanked her. Then she appeared around the corner, happy she had more frames . None of them were big enough. She said Im sorry. I said that it was so nice to have someone who cared , when her daughter came around the corner, and I thanked her again. Adding that kids today dont know what CHRISTMAS is like with every house lit up as far as you could see, was adorned with lights. Or bags of safe candy on Halloween. The kind lady said people cared back then. I agreed. Thanks for a random meeting with a person like me who would come into Michaels. Thanks again. Pat Horak.

to
Review №45

It was great lot of sales

Kr
Review №46

Overall a pretty typical Michaels, with one wonderful exception: bargain grab boxes! They put together bank boxes with surplus craft supplies and sell them for only a few bucks each! You cant quite see whats inside, but the surprise made it all the more fun. Ill definitely check back to see if they have more... after I finish sorting through my current grab box.

Ch
Review №47

Love that the cashiers always remind you to check for digital coupons! Saves me a ton nearly every time

Tr
Review №48

Its got all the things you need for any craft you are working on. Fun store!!!

As
Review №49

They dont much of a sewing section, but im able to find all of my other craft needs here!

Ma
Review №50

Its a decent sized Michaels and the floor plan is easy to follow if you need to look for anything specific. A lot of different materials for a variety of crafts, but a limited variety within those crafts. For instance, they have a small selection of paint brands and colors, especially in the larger paint bottles. Otherwise, if youre looking for a simple craft store, this is a good place to start.

Gr
Review №51

Great store to satisfy any of my crafty weekend projects that will put off for years after the supply stage.

Me
Review №52

Loved the sale they were having on beads!! Typically this store has a good selection of a variety of arts and crafts materials

Th
Review №53

THIS IS A BIRTHDAY PARTY REVIEW, NOT A STORE REVIEW. I love the store for shopping for any and all things craft! However, DO NOT have a childs birthday party here! It is not worth it. It was a very small and awkward space for a birthday party. They did not provide everything that was promised. The female bathroom was out of order (our party was all 6 and 7 year old girls).. It just was not really a good venue at all. It was good in theory but they have a long long way to go before it is worth paying to have a childs birthday there. The instructor barely interacted with us, she didnt know answers to any of my questions, they didnt provide the invitations they promised, the gift bags they promised, or the service they promised. I was very very disappointed.

We
Review №54

I went to Michaels today and was very impressed with the service I got from the lady working in the frame department. I had just had a medical procedure and didnt realize that I was having some side effects until I was back in the frame area. I needed a frame for something at work but was losing my ability to focus. She saw me looking lost and helped me find the perfect one. She carried it to the front and stayed with me while I paid. Im so thankful for her kindness!I spotted some nice items for my home and plan to go there again soon.

Ja
Review №55

Large, clean, and patrolled. LolThe parking lot is shady AF so having a security guard and like ten employees watching me in the store was actually a comfort instead of an annoyance.Pricing is a little high, but thats with all Michaels.

Ch
Review №56

I absolutely hands down am in LOVE with this store ! They seem to have everything I am looking for. The staff are ALWAYS awesome , kind , respectful and helpful.I have yet to be followed around the store even though I go in looking sketchy af with my mom bun, crocs and cheap 12$ ROSS coat.This store is my go to EVERYTIME !!The best part is you NEVER EVER EVER have to pay full price for anything !!If you take advantage of the coupons and rewards program , you are as good as gold and will leave winning !

Em
Review №57

I love this store! Its bright, big, and clean. I bought a great set of circular knitting needles and used a coupon, got them half off. The service here is great and cashiers are always pleasant.

Br
Review №58

Lizzie was amazing at helping me and my daughter get all of our arts and crafts, not only that we needed but also showed us the things that were on sale so we could buy more of what we wanted :)Paint selection is huge, yarn is has more than 2 aisles!

me
Review №59

Me and my sister stopped in to get Halloween decorations and see if their Christmas decorations were up. The LP was following my sister around. Not sure why she is 60 and dresses fairly nice she does not carry a purse or bag of any kind. She just meanders like shes confused pushing a cart. So that was an awkward shopping experience.

Da
Review №60

They have nice things for cheap to help with home crafts.. The young employees dont know how to handle older ones who have memory issues. No phone number was entered, store workers should never assume customers can remember what phone number was given over a year ago. They never asked for current phone number which i have had 3 years now.

En
Review №61

Usually show up here with out anything in mind when gift shopping. Always find something, staff is always attentive.

Le
Review №62

Great arts and crafts w good email coupons

Ba
Review №63

Found what we needed, even the mannequin head...... LolSales people were knowledgeable about where things were in their store and friendly.

De
Review №64

Nothing like it used to be. Very specialized craft store. Could not find anything I was looking for. Note tatting books or thread or shuttles or needlework kits. If youre a scrapbooker tons of stuff. A lot more acrylic things than watercolor things. I guess I dont do the right crafts as far as theyre concerned.

Mi
Review №65

Clean and very helpful employees

Je
Review №66

Didnt have what I was looking for, hooks.

Je
Review №67

It is a standard craft store. I like the selection and the ability to buy something today.

Bo
Review №68

Staff was very helpful as usual, and very clean store

Id
Review №69

Michaels is a maze of craft items & home decorations. They offer classes also.

Co
Review №70

I really love Michaels. I ball on a budget, and if youre a regular on their email list you get a lot of 40% and 50% off coupons.

Ju
Review №71

Michaels seems to be winning on selection and gives JoAnns crafts a beating, more often than not, these days. Great coupons and sales. The Tacoma, WA store is great.

Ch
Review №72

Has a great assortment of craft supplies.

Ro
Review №73

What!? Who doesnt love Michaels?Michaels on 38th St. has been here forever and totally deserves our loyalty. Yeah I know, I know. Not as big. Doesnt have all the stuff. Looks old. You all ran when that new shop opened up a few years ago. Shame. Ms has what it has always had, just about everything you need to craft. The people are always pleasant and know where things are. The store is always clean and (mostly!) neat. They have those great coupons! Ok, so what do they have that the other store does not? Ill tell you. First of all, they ARE open on Sunday. May not mean much to you, but that is usually the only day I can get there. I doubt that I am the only person there on Sundays. Then, they have a good, old-fashioned, five-and-dime feeling in there. Man, I miss those stores! Ms is the only place AROUND HERE where I can get a little of that feeling back. (If you dont know what a five-and-dime is, ask your mom, or maybe even your grandma!) Theres no point in trying to compare prices. They all try to be low and theyre all about the same. Which doesnt matter anyway because if you are going to craft, or make something with your little one, or get on those Christmas ornaments early this year, well, you are going to do it. And you know it is going to cost. And you know you dont care. You are still going to do it all. If that is the kind of person/crafter/mom that you are, you are probably already going to Michaels. If not, you should totally try it on for size. It is open every day. And on Sundays most of all.

Ch
Review №74

I am visiting from Texas and I was able to call my request in and have it waiting for me at the front counter soon after my flight landed. This saved me so much time and ensured I received what I needed. Thank you so much for making my life just a tad easier yesterday with stellar customer service!

Ma
Review №75

I have bought most of my art supplies here since its close to home. Ive been in this store so many times, i know where to find the stuff i need sometimes. And the service is good. Recommend this craft store!

Mi
Review №76

This Michaels just like all the other location throughout Washington state, same layout or similar, good deals and discounts and of course friendly & helpful service. This place isnt just for the crafty person but someone that wants to decorate their home, office or special place. If your working on home decor you can find everything you may need to get your project complete: spray paint, picture frames, canvas, art supplies, small projects to keep your little ones busy and so much more.

Ma
Review №77

Loooots of things!, that we do need, or want...!Super excited about boxes, cute ones, finally found one that my son liked and its on sale! Customer service is ok, could be cleaner in ladies room...

ma
Review №78

I had the most horrible experience at this store yesterday, that I have decided never in my life to enter into another Michaels. I could not even believe that the Mangers at the store did not even understand or have the comprehension of their policy and lied in my face.It all started when I decided to buy a wood burning kit. Without out any hesitation I ask the manger at The Lakewood store in Tacoma Washington State that If I was to buy this kit can I return it and what was their policy? The reply from the manger was certainly as long as I have my receipt and its within the three-month period. After reviewing the kit on the Internet and closely examining the kit I decided It was not something I would like to really use.Where the problem was that I open the kit and I tried getting it back into the plastic box that it came into but could not get it back in the box correctly like how the store had it.I decided to take it back to Michaels on my way back home from holiday shopping.Step: I walk up to the counter with my receipt and the original package and nothing missing or used. The only problem that I had was I could not get everything back into the package.Step 2: call the manger. Manger came then told me it had to be in the original package before they can take it back. So, me and the cashier tried to get it back into the container it came in but would not go in. Then, am frustrated can you call another manger. Yes, another manger came. I can’t take it back it needs to be back into the original package. I kept playing with t until I got it finally in then they turn to me and said they will not take it. I was in disbelief. I was told once if I could get it back into the package they can take it back.Now, here is where the problem define original package?My definition: The package the the store gave you when you bought the product.ConclusionI call the store where I original bought the product and had to get into my car and drive back to the store I bought it because the Michaels I bought the wood burner kit refused to return It because I could not get it back into the container it came in. The manger from the other store even ask to the manger at the 2921 S 38th St, Tacoma, WA 98409 if they can please return it they would not.I got product return after driving to the store of original purchase. Sad because am not familiar with Washington State,I live on a military base.They need no stars

Sa
Review №79

Checkout girl very kind and helpful.

Ju
Review №80

A lot of craft goods there. Some items are on sale

Da
Review №81

Good

Al
Review №82

Great service and easy to find items with their signs in ever isle

Me
Review №83

LOVE LOVE LOVE Michaels! So many deals to choose from I love that you can combine coupons. Always find what I need :) favorite craft store to go to for all my Cricut needs! They are also super friendly!

Li
Review №84

They always are willing to do exchanges and refunds for as long as you bring the receipt, or give the phone number that it was used for the purchase. Lot of products are worth to buy when on sale

Da
Review №85

Great if youre a crafter

Re
Review №86

Organized pand pocket friendly

Ma
Review №87

Great place to pick up crafting supplies

De
Review №88

Best craft supply store in town

De
Review №89

Love shopping at Michaels. I rarely come out without finding what I am looking for or finding a suitable substitute

Sa
Review №90

Staff Elisabeth very helpful and accomadating to this me disabled artistVery happy

Cr
Review №91

Friendly staff great deals

Cy
Review №92

Nice and helpful. Clerk was fast and pleasant. That hasnt always been the case at this store.

ni
Review №93

I like crafts. The Halloween section is awesome

Br
Review №94

Great selection

Ma
Review №95

One of my wifes favorite place to shop always nice its not a place for man if youre looking for tools or lumber its mostly for women are kids craft store

La
Review №96

Trying to find a specific yarn, but not enough in the bin. Staff hunted everywhere for it, even in the back, and it was her break time! Thank you. (Never did find sufficient skeins, but she really tried).

An
Review №97

If you like Michaels, then you like Michaels. The real fun in shopping here is the variety of stores within a stones throw. If youre killing time, and you dont know what to shop for, drive around the block and something will pull you in. Also, save your appetite. Good eats in this little area as well.

An
Review №98

Amazing workers that are always helpful

Ty
Review №99

Great selection of all your arts and crafts needs

Br
Review №100

Great service, selection, and prices.

Information
100 Photos
100 Comments
4.1 Rating
  • Address:2921 S 38th St, Tacoma, WA 98409, United States
  • Site:http://locations.michaels.com/wa/tacoma/9982/
  • Phone:+1 253-473-0114
Categories
  • Art supply store
  • Craft store
  • Picture frame shop
  • Yarn store
Working hours
  • Monday:9am–9pm
  • Tuesday:9am–9pm
  • Wednesday:9am–9pm
  • Thursday:9am–9pm
  • Friday:9am–9pm
  • Saturday:10am–7pm
  • Sunday:9am–9pm
Service options
  • Curbside pickup:Yes
  • In-store pick-up:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
Planning
  • Quick visit:Yes
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