My son just had his birthday party here. The actual trampolines are amazing. The kids had so much fun. They were well-supervised, and the employees were really helpful and engaged with the kids.I still have to take a couple stars off for how poorly the party planning went. First of all, when I booked the party, the person told me I had to choose between one of two packages: either I pay for 10 kids to jump or I pay for 20 kids to jump. I was told that double the kids---even if you dont really have double the kids---means double the price (and its a lot of money, yikes). Well, it turns out thats not the case. On the day of the party, we had 13 kids show up, and I ended up only paying for the 10-kid package plus individual fees for the 3 extra kids. Which is a good thing, but I wish this had been made clear from the get-go, because I could have planned better.The check-in process was also very odd. As soon as we walked in, someone greeted us (which was nice). I told her we were hosting a party, and she pointed out our table and told us to go sit there. What she didnt say, and what I had to find out afterward (when all three of my kids got kicked off the trampolines), was that we needed to check in first and get a wristband and special socks. Why didnt she tell us to walk over to the desk and check in before going to our table?Last, I told the staff the day I booked my sons party that my son had a severe peanut allergy. The charge for pizza and drinks for the party-goers is included in the birthday package, but the pizza is not peanut-free. I asked if I could bring my own pizza from Dominos (so my kid could, you know, eat with his friends at his own party), but I was told that not only would I still have to pay the standard pizza charge included in the birthday package, but Id also have to pay an extra fee for bringing in outside food. I mean, huh? We ended up paying the usual charge for Altitude Trampolines pizza and bringing a single cheese pizza from Dominos for my son. I had to argue with the staff to remove the outside food fee because nope, and eventually they did.In short, theres a lot to love about this place. The trampolines are so much fun, but the staff still has a ways to go with the party planning process. It could be--should be--so much smoother.