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Round 1
1 Galleria Dr Suite 01, Middletown, NY 10941, United States
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Et
Review №1

What a blast. We had a birthday party here last year and the kids were sad to see it end. Would highly recommend it again. The food was great as well.

HB
Review №2

We went here a few times since it opened. Sometimes just pass through and play the arcade. The last time I went with my friends there were service issues with the bowling. There were barely any people there, only one other lane that was open and no one came to help. It happened three times! And each time we had to go to them and have them reset it. It was very annoying to have to wait to play. We wanted to play another game but didn’t want to deal with the service and issues.

Ma
Review №3

This place is great. The games are awesome. They have pool and bowling as well. The beers are 2 bucks!! This place is somewhere I would def visit over and over. The staff is cool and very helpful. Great for my kids and also for date night for me and my husband.

Th
Review №4

Addy loves this place. Always clean. Not much for toddlers, but as she gets older its great.

Ra
Review №5

Good location for family time and play some pool and games. Beer and food available on location at the mall.

Sh
Review №6

Every mall needs an arcade. This is an arcade on steroids! There is something for everyone here. Young or old everyone will enjoy themselves.

cr
Review №7

Initially I had issues when booking but our party lady we had Brittany was amazing !!!!!!! I booked an all inclusive kids party for my 2 boys. Brittany was there making sure we had everything we needed and with a smile. She was personable, sweet, and attentive. So worth it. Now we ate thinking of doing and all inclusive party for adults next!!

Fr
Review №8

What a great place for kids and adults. Bowling, pool, karaoke, Ping Pong, video games with food and Bar. A complete One Stop Shop for having fun.

Is
Review №9

Great place Kids and Adults to have a great time!

Ja
Review №10

The bowling machines are terrible, not returning balls, not registering pin hits, youll end up having to hit the service buttons at least once or twice per game because the machines dont work properly. This place has good food, a nice bar, great arcade games, but has terrible bowling, which is supposed to be the focal point of the establishment. The people here know nothing about operating and maintaining the machines.

Ly
Review №11

This place is real good. Its a tad packed even during the weekdays but, still worth the trip if youre in in the area. There is a variety of things to do like karaoke, bowling and an abundance of arcade games. Great for parties or gaming on the weekends with friends.

El
Review №12

I was just there yesterday, I have been there twice, I really like the games. If you want to play bowling or pool you have to go early because you will end up waiting 2 hours to be able to play. They have a variety of games for people all ages.

Li
Review №13

Round One holds a special place in my heart. Its always the place I dream of visiting and I tell all my friends about it

Ca
Review №14

Our favorite place to take the kids. Close to home and easy parking lot access. Open late and perfect for our schedules. We play with the boys and get lost for hours game after game. Boys enjoying coming here on their birthdays too after dinner.

Ga
Review №15

Decent arcade. Prizes seem to be a little skimpy. No games where you can win a ton of tickets really

Ha
Review №16

We were switched between lanes two times and had to request service 4 times due to mechanical problems. After requesting service, we had to wait 10-20 minutes for a mechanic to come. I would not recommend bowling at Round 1, a game that should have lasted an hour lasted 2 hours because of the poor service. I recommend finding another place to bowl in the surrounding area.

Pr
Review №17

If you like rhythm games this is the place for you. All of them have online support, and cards are available at the cashier. Machines are quite loud while playing, especially on beatmania IIDX. This place is quite bigger than I expected, with two entrances both front and back (one leads to the middle of the mall, the other leads to Target + an exit). Definitely making some monthly visits.

Ts
Review №18

Cool place to go to kill some time. The games are well maintained and the bowling alley is always packed!

Sa
Review №19

Love that fact that they have maximum tune with working card readers so you can save your progress.

Lo
Review №20

Lots to do for all ages. My first time. bring enough$$$$

Ja
Review №21

I liked all of the activities there like bowling and the arcade.why is it so much for a game card.and last lower the points of prizes in the shop.

Bo
Review №22

So much fun! It’s a little pricey, but can provide hours of entertainment. Great for kids and/or adults!

R0
Review №23

As an avid fighting game player, the games they have here are great. BlazBlue, Akatsuki Blitzkampf, Persona 4 Arena. Ive been here three times now with friends and I have fun every time Im there. Wish there were more fighting game fans I could play with though.Reading most of the other reviews here, it seems theres a big issue with customer service. Rude staff, lackluster food. Ive only talked to one staff member and he was doing his job, answering my question. Other than that, I havent really interacted with staff so I cant really say anything on that matter. Ive never eaten here either, seeing as the food was too expensive for me.Next time I go Ill try to interact with the staff more, see what theyre really like. Id definitely recommend if youre a fan of fighting games like I am. They also have rhythm games like Gitadora, Project Diva, and racing games like Mario Kart and Initial D. Love this place.

Ho
Review №24

Great place, kids love it and prices arent too bad if you join the club and load up a card for the kids. The kids like their prizes, much better than normal arcade trinket prizes like you normally see.

Pa
Review №25

This place is so awesome. It is not just for children, and while they play. You can also play. Customer service is great

Ro
Review №26

The workers at the counter are so incompetent it isnt funny. Took 20 min to just get a lane and they gave the first set away!!. Besides that everyone that helped with the lanes that kept malfunctioning were great and polite.

Ad
Review №27

It took a long time for our food we ordered to be done but otherwise everything else is great!

ME
Review №28

Ok so looking to have fun for kids or adults this is the place. We went there they have a huge bar and everything to have fun as well ping pong bowling arcade its endless. I will go back again and again

Mo
Review №29

Wife is shopping in the mall? Come here and you will forget about everything, has fun, the games are great, has lots of all kinds of games for all ages, staff are nice as well, so its a win win situation!

Ra
Review №30

Many of the games were out of order, and very little for younger children. Definitely a spot for teens/adults. Bowling, billiards and karaoke seem to be the star attractions.

Ki
Review №31

Great place to waste your day away and $$. Very much recommended! Even if just the arcade part!

Te
Review №32

Had loads of fun bowling wasnt crowded my son and his friends had a ball.

Sa
Review №33

A great place to make memories

Mo
Review №34

Giant place. Something for everyone. The Japanese DDR is my favorite part!

An
Review №35

Great place to be with family last of arcade games bowling ping pong karaoke food is ok

Ho
Review №36

Definitely a good chill spot to getaway from the City would definitely come back

Re
Review №37

Nice place to spent an evening, lots of arcades, karaoke rooms, bowling, 2 pingpong tables, pool tables, bar, food(pizza is terrible but chicken fingers much better) if you go bowling bring your own wipes and powder.

Lu
Review №38

I love Round 1! The arcade machines are fun and exciting! They have a Round1 app, if you download it it gives you coupons to use at the place!

De
Review №39

Great place to get your game on. Kids young and old will love it.

Sa
Review №40

So this place is very impressive and fancy but for the price, I dont know if its worth it. Dont eat here. We spent nearly $100 on pizza and wings and it wasnt even that great. We also had a terrible experience bowling because our lane kept having technical difficulties. The arcade though. Its the best Ive ever been to. There are so many different games to play and things to do. Plus, the prizes are topshelf. Once I saw what my kids could cash out on I was tempted to start playing some games myself. They have something for everyone. I havent done karaoke here yet but Im looking forward to giving it a try. I believe they have some other attractions as well, this place is huge! I may not go bowling here or eat here ever again but I will be back for the rest.

Gu
Review №41

I tried to get a prize from the prize counter and the employee who was working near opening hours did not have the key to open the cabinet for the prize I wanted. Over a figurine, you have to wait for a manager to open who isnt even in till the late hours of the evening. Just let the guy give out the appropriate prizes, there are things on open shelves worth more tickets than some items in the cabinet! Disappointed wasting time and money to try to earn a prize that might as well not be available.

Jo
Review №42

Amazing arcade, great game selection.

DE
Review №43

Lots of games and Entertainment. Host a birthday party here and have lots of fun. Its located in a mall, so you can shop, go to dinner, watch a movie. They even have bowling in Round1.

Ga
Review №44

I had hosted a birthday party for my son Saturday the 22nd at the Round1 in the mall. At first I was a little hesitant after reading other reviews and trying to call for about two weeks without getting in touch with someone. When I finally got in touch with someone they were not very helpful and they kind of had an attitude over the phone they told me to come in in person and speak to Barbra. I was able to go into the store with my wife and speak to Barbra. I explained my situation that I had tried calling for about two weeks and when I finally was in contact with someone who could help they were rude and had an attitude. Barbra was more than helpful, she went through and explained everything about the party to us, went over the contract told us things that we were not aware of and insured us that we were all set for the day of the party and it would be an enjoyable experience. I was still a little uneasy but it’s what my son wanted so we were going to give it a shot. The day of the party we showed up a little before the party and were greeted by Barbra at the counter. She explain to us how the day was going to go and she informed us that she was going to be hosting the party and if we had any questions or issues to let her know. I was honestly surprised how smoothly the party went, Barbara constantly checked in on us although she was extremely busy I noticed she was hosting a couple other parties at the same time as ours. The food and drinks were always refilled, she helped us with other activities and directed us to what arcade games we could use and was more than helpful especially with the 20 children we had. At the end of the party as she started clearing everything up and we tried to give her a tip which was well-deserved and we were informed that unfortunately as a manager she was not able to except tips but she thanked us for coming.My son and his friends had an a great time and I know we will be coming back in the future to host another party. It was a very enjoyable experience and Barbra was an incredible host from taking the deposit to the day of the party. Hopefully others will have a great experience like we did thanks to Barbra.

Ri
Review №45

A lot of fun. Good selection of games. Great food. Well priced

He
Review №46

Really fun. I won 2 seal stuffed animals.

Ph
Review №47

Really cool place for karaoke... The rooms are great for families

ma
Review №48

Great family place to go with a very wide variety of amusements to do and they also have a bar area with many pool tables for adults only

Jo
Review №49

This is a most stop anytime that I am in the middle town mall. My son loves it most of the time. Its not to expensive to play games. Not sure about the food or anything else . But we can spend a nice amount of time without breaking the bank (30 min to an hour)

Br
Review №50

Fun time, good place for a rainy day with kids.

Ka
Review №51

Plushies stapled in machines, other than that the place is cool.

Sa
Review №52

This is a really great place to go for arcade games, playing pool, karaoke rooms, bowling, and even food. Youre bound to have fun no matter your age theres something there for everyone.

Be
Review №53

Fun filled family environment. Reasonably priced.

an
Review №54

Very fun place to go for late night bowling or pool.

An
Review №55

Arcade games seemed to be in working order, great line of prizes.

Ma
Review №56

My family and I love this place. Only thing I would suggest, is for the owners to make sure all of the games are working. Or else its pretty upsetting when they dont and we still pay for them and then they make it up by putting the store card in and we cant get any points from that, only play the game.

Ra
Review №57

I really wanted to like this place, but first (and probably last) visit was disaster. Bowling lane we were assigned to wasn’t working at all. We were reassigned to another that also didn’t work. After thirty minutes of not bowling, we asked for a refund and left. Customer service wasn’t very fast or efficient and family left disappointed.

Ge
Review №58

Great spot to bring the family or hang with friends! Clean and well lit! Food and beer available!

Ja
Review №59

Huge but expensive. Had a good time with the kids. Like that there is a seperate bar area.

D
Review №60

This place is great. Its a bit pricey but its clean and a good time. I would say its better than Dave & Busters in every single way.

Sh
Review №61

What a cool place to go! They have tons of games, from Mario kart racing to rock band. The friends that I went with were really into ddr and were super pleased with the selection of machines that they had. They had rock band type games too, with guitars and drums. Their unlimited play package was a nice plus too, as it allows for unlimited play on certain games for 90 minutes for only $10. If youre more into ticket yielding games, they had a bunch of those too. We got lucky and ended up winning a few thousand tickets from the ~$100 we spent on games, which got us each 2 mugs and a wall clock.Definitely will be back.

Wi
Review №62

Nice atmosphere. Alot to do. Bowling a bit expensive though

be
Review №63

We had a great time, the place was really busy. We were going to bowl but ran out of time.

Ma
Review №64

The bowling lanes never work correctly and when you ask for service they dont help. Complete waste of time and money.

as
Review №65

Love this place. I feel as though lately it has been getting more noticed or something because of how busy its been. Bowling is usually full with a wait list of up to two hours. If you want to come here specifically for bowling on a weekend, dont come after 7pm. Other than that, the arcade is fun, authentic, karaoke is really fun especially with a group of friends when youre drinking (they only give you one mic, though-- womp). The alcohol selection is great, who doesnt love cheap drinks? The bartenders are also so fun and lovely. :-)

Ra
Review №66

My friends and I had such an amazing time here! I’m visiting NY and we stopped by to check out the arcade hall. WOW, great choice! This spot is way better than Dave and Busters. I go to D&B often back home and Round 1 could teach them a thing or two.They have a better selection of games, and I mean WAY better! Some of the Japanese cabinet games had me addicted after two plays. I’ve seen some mom and pop arcade shops have cabinets like these but it was nice to see more. There was also bowling, which I didn’t partake in this time but looked like fun and pool which I did play and the tables we well kept and prices were decent by the hour.They have Karaoke private rooms and a TON of plush claw grabber games!!! They also have a great selection for their prizes when you want to turn in your tickets.

ja
Review №67

Good place to come and have fun with your friends or family

St
Review №68

I am going to start this off by saying that if you happen to choose a busy day to visit, good luck because this business is run very poorly.If you come midweek during the day, you probably wont have problems.I went on a Friday at 8. I knew it would be busy. Waiting isnt a big issue since there was a big arcade, right?Wrong.A large, LARGE amount of the arcade machines were broken or out of service. Not sure how so many machines can be so broken, so early into the life of this business.The other half of the games are in Japanese with no hint of English, so you just have to wing it and hope you know how to play whatever it is you are swiping.I would complain about how the unlimited game cards only work on like 5 machines, but thats probably just me not reading things properly.Now onto the real issues of my visit.7/18 lanes were not working or shut down.I was told 1-1.5 hour wait. 45 minutes later I get a text saying my lane is open. So I went to the counter, and my lane was given to someone else under the excuse, there was a problem with the lane they wanted to give me. So I had to wait a little more. Okay thats fine, because I was told an hour and a half anyway.20 minutes later I get another text saying my lane was open, and they gave it to me.Except they gave me a lane that was halfway through a game with a party of 10+ people who were kicked off their game, and we had to now settle that problem.After this all, it took us about 2 hours to actually be able to have a game of bowling. It just seems to be very lacking in staff.For the amount of business this is going to attract, you need enough employees to ensure your business can handle the volume, which this place clearly doesnt.

Pa
Review №69

Loads of family fun. We bowled. The arcade is awesome. We plan to return for the karaoke

De
Review №70

Fun place to go with friends and play a great variety of arcade games or bowl and drink some beer. They have $2 beers which is a good deal and who can argue with beer and games?

de
Review №71

First time there. Its nice for groups entertainment.

Gr
Review №72

Round 1 has good games but the readers have trouble reading the cards. When the game ends and you want to continue you cannot get the readers to read the card and you end up starting over. Very annoying.

Jo
Review №73

This place could be amazing. The whole concept is great. Execution is abysmal. Service was grossly lacking. Shift was terribly understaffed. Had technical issues on multiple bowling lanes. Waited 10 minutes after calling for assistance before I went up to the main desk and waited in line to ask someone to help us. The one employee was handling concessions, check-in and payments. No one ever came to fix the lane. A second visit and another wait at the front desk ended with the employee simply moving us to another lane. That lane also had issues. Other employees were standing around watching the single employee at the front desk. This place has so much potential, but needs to be better staffed and managed.

Ar
Review №74

Enjoyed the night with our grandchildren, their spouses, and our son n daughter in law.Watching them bowl. Xoxo Love them all.

mi
Review №75

Nobody was playing pool. Tables reserved for noone. couldnt play.

Ty
Review №76

Had a great time. Many different things to do for adults and children..

Le
Review №77

Some of the most fun. Ive had in years. They have everything from classic fighters to Japanese rhythm games to arcade staples like pool and air hockey.

Co
Review №78

Awesome arcade. Wicked cool selection of games. Try the initial D racing game!

Ch
Review №79

I had a lot of fun here. Love the Japanese ufo catchers bowling was fun but the next day I ended up getting warts on my fingers. Please cleans yours balls this is nasty have hand sanitizer stations. But would come for the arcade only. Or bring my own wipes. Very disappointed

Mi
Review №80

This arcade is the best Ive seen total blast for the family

Ka
Review №81

Very reasonably priced. But the customer service is beyond horrible. One several occasions there will be a line with 1 employee working and management and other employees just standing around. Just very poorly managed

ne
Review №82

Love it but when will they replace the cards for the maximum tune game

Ma
Review №83

If you want food or a drink while playing games be prepared to never get served. Eat and drink before you come or you’ll just get an attitude while never being served.

Th
Review №84

My kids love it here so do I lol

Ra
Review №85

Its a spot middletown needed for entertainment. Without ot the closest place is probably goshen. Round on is fairly clean and a nice place to pass time with family or friends. But the prices are alittle high for what you get, the staff is also (on occasion) not all, but a selected few are pretty nasty. I love the option of playing games, bowling, ping pong, jamming it out with karaoke or if you want grab a beer and watch a game with some friends.

Ty
Review №86

So. What can I say about round one? Ive been going there since it opened last year. Have the membership card and everything. Its been a fantastic time going there the claw machines and the rhythm games are my favorite. Staff is friendly.NOW a year later.Two of my favorite rhythm games have busted volumes. The headphone jacks are hit and miss on it and the claw machines are nothing like they were when they opened. Its very saddening. The ufo claw machines no longer operate like they did. The staff have turned back the dial on the arm strength and put them in precarious positions that get them stuck more often than winning them.Theres been a set of stuffed animals that no one has won because of that. Proof of that is that the set of stuffed animals have been sitting there for months with none being replaced.The rhythm games had a major overhaul in pricing but they seemed to revert it back. They increased the prices of some games to 6.4 credits instead of just 6. Believe it or not you miss out on 4 or 5 games. But as I said it was reverted.Its still a wonderful place to spend a few hours. But it no longer operates like it did that made it great originally.

He
Review №87

So much fun for the whole family. Biggest arcade Ive ever seen. They have everything from bowling and pool tables, ping pong, A karaoke booth, photo booths. It was pretty awesome.Definitely a great place to have a kids birthday party or date night for mom and dad..... They serve adult favorite is as well!

Sp
Review №88

Had a very rude employee ignore me and my friends for 10 minutes while we waited on line for food. Additionally, she was rude whilst taking our order. Otherwise it was a fun experience

Mi
Review №89

Its the first amusement park Ive been to that has a bowling alley

Ka
Review №90

I booked online, and never received a confirmation email.I was then called the day-of, and told my party had been canceled since I never came in-person to confirm (which the website does not say is required, and I live 2 hours between 2 different locations sooo kind of impossible to just casually do that). What I was told is online reservations are usually dropped unless they are confirmed in person, even though you are forced to pay 50% of the deposit at the time of the booking online.Ultimately I got my party reinstated since we were mostly interested in games and karaoke. So when we arrived to pay the remaining, we were told because it was canceled previously I now had to pay the FULL amount. Okay fine. I had them split it between two cards.The total was 475 for 14 adults. Split between 2 cards, 475 is 237. The girl ringing is up tried to charge 275 on each card. Im not sure if she was just legitimately that bad at math OR trying to scam us so she could pocket 75$ but she was caught. I pointed out we had asked to split it. She said she was. I told her that 275 times 2 is 550, not 475. It should be 237. She looks at me like im crazy. I then pull out a calculator to prove my point and she gets an attitude and proceeds with the transaction.I would avoid party bookings. Ive never had a bigger headache and it was a terrible start to my own birthday party!

As
Review №91

Had a great time with the little one

Jo
Review №92

My nephew loved it! Theres something for everyone here even adults.

El
Review №93

Just an overall amazing one of a kind entertainment center!! Very well put together... Amazing hours and epic service...

Ca
Review №94

Love Round One, especially the crane games! The atmosphere is fun too!

Di
Review №95

First Time Going To This Location On A Friday. Arrived Around 7pm And We Didn’t Bowl Until 10pm.It Was Very Packed With Birthday Parties And Other Reservations. The Front Told Us They Would Text Us Within An Hour And A Half When Our Lane Was Ready.. We Recieved No Text And How To Keep Checking The Front Desk. If It Wasn’t For The Employee Panda For Being Very Patient And Helping Us Out I Would Of Rated No Stars. The Best Time To Go Would Be The Weekdays..

ju
Review №96

I visited the round one in Middletown and it was an amazing experience but the manager Barbara is very rude and disrespectful she called me annoying for wanting my lanes to be fixed continued to yell at me and yelled at a few of her employees. Her presence isn’t needed and it’s going to effect the customers. I would like a corporate number. Something needs to be done about this. I recommend better management when it comes to an unladylike person as such.

Ka
Review №97

Karaoke rooms are a lot of fun and reasonably priced! My only complaint would be that we waited around for almost an hour for a room (when we were told the wait was 30 mins), but it had actually been available sooner and they just didn’t let us know until I asked again. Overall fun time though, I would go back!

Ra
Review №98

Great place to have an awesome time with family and friends. For all ages

Lo
Review №99

This place is huge! There are a ton of video games to choose from. There are multiple rooms for karaoke if youre into that sort of thing. Bowling alley is nice, but a bit pricey. The bar is reasonably priced with a nice selection of drinks and specials. Great for kids and adults.

Da
Review №100

Went there to host a party for a friend. Everything beforehand went smoothly minus having to make the deposit in person. I ended up being late during the actual date but they were nice enough to open the alleys before I got there to pay, we also had our cards work for 3 hours from when I payed so nothing of value was lost. Eeveryone had fun though 3 hours feels extremely short when you get down it. Kudos to our hostesses that helped us with everything from food to cleanup!Would go back but be careful around peak hours as not all the employees have the time and energy to be nice all the time. Also no wifi or 4g in the arcade so youll have to go into the mall or outside to get signal, which is problematic for the QR scanning for club members.

Information
100 Photos
100 Comments
4.2 Rating
  • Address:1 Galleria Dr Suite 01, Middletown, NY 10941, United States
  • Site:http://www.round1usa.com/location/galleria-at-crystal-run/
  • Phone:+1 845-378-1100
Categories
  • Amusement center
  • Bowling alley
Working hours
  • Monday:10am–2am
  • Tuesday:Closed
  • Wednesday:10am–2am
  • Thursday:10am–2am
  • Friday:10am–2am
  • Saturday:10am–2am
  • Sunday:10am–2am
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