Visited for some range time with a newbie, had been a while since I had visited here. The gentleman who helped us knew I had not visited in a long long time and that I had a first timer with me. I wish we had been informed that the range would be shut down 20 minutes before closing. So after waiting 15 or so minutes after arriving for them to finish up with the person in front of us and the range closing 20 minutes before 7 i basically paid $40 for 40 minutes of range time. A little frustrating, however the range was very clean and the people were nice.In Response, Not positive on the check in time there. Regardless, the announcement that the range was closed was made at 6:40 because I looked at my phone. We fired 1 more shot and another announcement was made that the range was now closed and to not fire any more shots. Not sure who was working but you might review this in the morning. I know we came in pretty close to closing time but felt like we had almost an hour and a half to be told the range was closed 20 minutes earlier than we expected was discouraging. Anyhow, you take care as well.

Nice handgun range, friendly staff and very helpful.

This is a terrific range and gun store. Staff is very knowledgable and efficient. Gun selection best in town and ammunition, although shortages are here, are generally available for use in the range. They do a GREAT job of allocating ammunition so its available for those wanting to practice in the range rather than letting a few people buy it all just to hoard it at home. Highly recommend this range and store!!

The team was beyond helpful at helping me with my firearm purchase! Knowledgeable and honest. I can’t thank them enough for making my first AR purchase an easy one.

Customer service was good.

Made my first gun purchase here, waited forever holding a number only to see other customers without a number getting helped, went home to research my firearm only to realize I had been charged over $200 more than the actual value (no ones fault but my own). But this establishment lacks integrity from customers skipping other customers with numbers just because they know each other, to knowingly and willingly ripping someone off, what happened to ppl at the gun store helping you find what’s best for you versus what is best for their pockets . DO NOT GO YOU WILL BE RIPPED OFF

If you want to learn how to shoot and develop the correct habits for safety and the accuracy needed for self-defense, the Gun Zone is for you! The class tutelage under Mr. Jerry Johnson is invaluable to learn this skillset. Plus, he makes the class so much fun!We could have spent the whole day training with him and absolutely will be booking more classes.

Purchased a gun, attended a CHL class with Jerry Johnson and he did an awesome job. Hes very professional, knowledgeable of his craft and personable. He and his wife made the class very enjoyable. I highly recommend his class for all.

During my experience at the gun zone I went in to purchase my first gun but was unable to due to the lack of proper customer service. I read the reviews and did not take heed to the negative reviews but I should have. The workers are flat out rude and the manager is self centered and only cares about his store and not the customers and their complaints. As I went back to read the reviews I noticed that the manager goes back to negative reviews and reviews as a fake profile. In the picture posted below you can see the manager replied to a previous customers negative review in an attempt to be another customer who was satisfied. This is poor managment and would NEVER recommend this gun shop. 0/5 star review - please consider another gun shop before ever coming here and spending money.

Best customer service I ever experienced in my life time, thanks to Mrs.Momma and Mr.Kevin. Mr.Kevin is a great sales men and even better mentor than most older guys. You guys should check him out if you ever need any help with firearms, magazines, ammo or just about anything you can think of. Kevin is your guy....All the other staff members were very friendly and helpful. Nice crew...

I just got into guns recently so I’m new to the experience of buying one. I purchased one from this place before and a lady helped me who was very helpful and had tattoos. My second time though, I wasn’t as fortunate. I came in to get help and the service I received made me feel unwanted. There was a gentleman around 5’9 with a beard who initially was suppose to help me but as soon as I asked to purchase a gun that’s not displayed I received an attitude and he just walked away from me. After not being assisted for 15 minutes another gentleman around 6’2 with tattoos approached me asking what I needed. Once I asked him the same thing he became sarcastic and walked away as well. I asked because the displayed gun looked blemished. The question was simple yet they made my experience very difficult and uncomfortable. The two were very arrogant and seemed as if they didn’t understand the importance of building trust with clients within a business. Terrible.

A little higher than some but great selection and everyone Ive encountered was knowledgeable and willing to help out

Terrible service they don’t care about helping customers at all! Can’t even shop around unless you throwing money at these people. Then you don’t get to even buy ammo unless you use there range which is a separate charge even after I just bought a new gun from them! Never doing business here again! There over priced as well!

This place is amazing other than the ammo shortage they have plenty of guns. The have parts and pieces for your guns, magazines you name it.

Over priced on all of their items for sale but have a wide variety. Rudy, the gunsmith is exceptional! Top notch gunsmith, he gets 5 plus stars!

Update: Just got the SKS back. The gun smith rabbit eared the front sights and ground down the bayonet lug and rod holder. Looks great. Did a great job. Worth every penny.However, some of the face book groups on SKS felt I defiled it. End of the day, it turned out great. No regret. Some people are just opinionated.Very helpful gun shop. Love the gun range, ammo selection and gun selection. Never had a bad experience there.

Great people. Great shop. Ill gladly wear my mask to buy my guns.

Horrible service. Horrible service. Horrible service.Walked in on Father’s Day and they had no clue what to do. We waited over 1 hour in line outside to find out they skipped over several people and help people that just walked in.The one guy who’s name I belive was David was rude and looked as if he never helped a customer a day in his life.Went to another range up the road and got great service without attitude or issue.I DO NOT RECOMMEND THIS HORRIBLE PLACE WHERE THEY ALL LOOK SHELL SHOCKED AT ANY QUESTION THAT DOES NOT HAVE TO DO WITH “how much is this gun?”.

Outstanding customer service, if you need anything and I do mean anything they have it and at incredibly reasonable prices. Plus an indoor range!!!!

The older gentleman was very rude and not professional. I came out during COVID. Why have a checking process and not use it. I hate to even give it a 1 star!

Rudy is great! I brought my rifle in to have the barrel threaded, muzzle brake put on, and scope mounted and my experience was awesome. I received multiple phone calls from him updating me on where he was at with it which was great. The muzzle brake that he originally recommended was backordered (bummer but it happens), but rather than buying a lesser product and throwing it on, he called me and explained the situation, gave me a couple alternative options, but also gave me his recommendations as if it were his gun. I appreciate that they were looking out for the customers interests rather than just trying to move as many guns in and out as they could.. and I was happy to wait the extra time for a better product. The Smith work was exceptional as well. He could’ve just bought a brake and installed it as is, but he shaved the brake down to match the diameter of the barrel and coated it to match the finish of the barrel and let me tell you.. it matches perfectly and looks like it came straight from the manufacturer.Overall it was a great experience, and I appreciate the attention to detail and quality work that I received. I highly recommend using him for any gunsmith work that you may need!

Over priced ammunition, charge $50 for a box of 50 round 9mm. Meanwhile I went to another place and bought the same brand for 14 dollars.

Bad customer service closes before it actually advertised and only attend you when they feel like

Was one of my favorite stops when I would visit DFW. Them requiring a mask or no service is not Constitutional and I will no longer support a business that complies with liberal demands. My rights do not end with your fears!

Very poor customer service! Tall big Guy was rude, Kevin & the two women are helpful & polite. but that’s about it. Don’t bring your bad ways or days to work.

Great staff, very helpful. DJ even sighted in my rifle free of charge for the love of the hobby. The range is very simple, approx 20 minute interval cease fires to walk down range and set a new target. All paper targets 25,50,100, and clay shooting ranges for shotguns. 5 stars if there were other shooting options.

I bought a gun from The Gun Zone at a gun show. Took it to the range and it was not what I was hoping for. Took it back to the store to see if I could arrange a trade for a different gun. I knew I was going to lose money on a trade in but I was hoping for a good deal on a new gun since I was still buying from The Gun Zone and my used one was still in great shape. Short version: I was treated fairly and walked out the door as a satisfied customer with a new gun. Thank you.

They don’t want to be bothered with customers.

Holly was so amazing! Being a mom of three she helped me feel confident in finding a gun that I was comfortable with before buying. Customer service was great and the range was great! I highly recommend the gun zone for your preferred range and gun shop.

Great selection of firearms/ammo and an awesome staff! Steve and Holly are always on point with excellent service and are a great source of info if you have questions or need recommendations. I became a member 2 years ago because of how impressed I was when making my first purchase from Steve on a harder to find gun they had in stock. Have made several purchases since then and will continue to make the Gun Zone my #1 stop gun shop. No pushy sales tactics or gun snobbery here – Just great service from great people who want to ensure every guest has an awesome experience! Thanks!

Steve and Holly are the best! They always take great care of me. Both are very knowledgeable of what the have in the store. One of my favorite places.

!Dangerous practices! Responsible gun owners do not get hight then go to rangeResponsible range owners do not rent out the range to high people and put other in DangerMaybe it was just the luck of the day but I was going to go to the range and upon arrival to the range there were some individuals in the parking lot smoking marijuana I proceeded inside the gun Zone to look around and buy mags and ask about gun range prices as well is get some practice in on the range I sighted not to after the fellows that were outside in the parking lot smoking marijuana decided to rent a handguns on the range they smelt heavily of marijuana and yet they still leased out the range very dangerous!

Customer service is great

I took my gun in for sight replacement. I didnt have any luck finding them at local big box stores or on line. The parts were ordered and installed in half the time quoted. The first conversation I had with the gun smith went well. He even asked when I needed the gun. The gun smith called me to tell me the gun was ready and was very professional. He answered any and all questions I had. Overall great job and experience that exceeded my explanations.

Everyone was nice and super friendly. Answer all my questions. Had a wonderful experience. Definitely a customer for life with them

I’ve been a pretty active member here for a few years, I’ve purchased 3 firearms here and some accessories. I bought a nice light for my Sig 320 which they installed. Steve, Greg and Jack are usually the ones that help me but everyone I’ve had contact with has always been helpful, respectful and engaging. I like doing business with people like this! I also recently had a problem with a gun I purchased from them and instead of making me ship it back to the manufacturer Gun Zone was able in this case to resolve the issue.I know that they did NOT have to help me...they did anyway! So, 5 stars...! One more thing to notice, every other customer that walks in while I’m there is met with the same great service and respect....sorry, but there are lots of “gun snobs” out there...they just don’t work here! Everyone here has always been helpful and friendly..So, yeah..you may find the same firearm online and save a little cash...but that savings is swallowed up by service at this local gun store....if I had purchased one of my guns cheaper online and had any issue...there would have been a long delay and no savings...we might need toquit obsessing over $40-$50 and go support this local store and enjoy the relationship that far outweighs savings a little cash...️

Not impressed with knowledge of sales that I overheard while waiting. Then when it was finally my turn I was “helped” by one of the rudest salesman I’ve ever NOT done business with. Will not ever step foot in here again. Way too many other great places to go.

Prices are fair, staff is friendly and helpful, range officer is knowledgeable and respectful, owner is attentive and involved; that’s why I spent well over $900 on my first visit and 3 hours here. Too bad I’m from out of state or I would have purchased at least two more handguns also. Thanks Chris for the great service. Semper Fidelis.

Gave them a call to see if they had the gun I wanted in stock and they said yes. Holly helped me out. She did amazing. 100% customer service

The guns in particular I looked were all overpriced by about 50-75 dollars guess thats why they were in stock, had never been to the store till now only seen them at gunshow wont be going back.

Great range good people price a little high for what it is but I gess

I bought a Smith & Wesson sd9 the magazine are defective. I went to a gun range it was jamming on me by the second bullet

Went in to pick up a rifle that was ordered online. Already know which rifle will join my safe shortly. Great staff, knowledgeable, and respectful. Highly recommend

The people are very nice and there was plenty a room available

Good overall store to buy new and used fire arms and accessories. Knowledgeable and polite staff that operate on the highest level of ethics.Range is nice and convenient. Just wish larger rounds could be shot.

Staff is very friendly and knowledgeable. Very nice selection of inventory and their gunsmith does excellent work for a great price.

Great Selection of firearms! I’m sure you’ll find something to scratch that itch. They do CHL classes. Great staff and very knowledgeable. I gotta go back to get some more stuff. Keeping Firearms Great!!! Me Gusta!

This was by far the best experience I’ve had at a gun store. The employees treat you with respect and are more than happy to take the time to talk to you. It’s a great atmosphere and made buying a gun a fun experience. I’ve been to hundreds of gun stores and the tend to have attitudes and talk down to you. Thanks guys

After waiting 40 min to go inside, a couple jump the line & went in was kick out. I called to complain, expecting no more than an apology, they took ownership for kicking me out & hung up. After 4 pistol purchases, numerous range rentals, me & my group are done with them.

The Gun Zone is my new favorite place. The staff was polite and very attentive. Their knowledge of products, and willingness help was very appreciated. Ive been in other stores where the staff never acknowledged my presence after 20min of me entering the store. When I enter a gun store,my intent is to buy something. Im not a window shopping kind of guy. The staff made me feel as if we were lifelong friends. My experience couldnt been any better,especially since it was my Birthday. Gun Zone is my new spot.

I have bought 3 guns in the last 4 years from these folks. It’s always a pleasure! Price is right, selection is good and the staff is genuine, friendly and knowledgeable. The process is always quick from background check to checkout. There’s simply no need to go anywhere else in the Dallas area. I’ll always be back as often as my budget allows.

Great dealers great experience

Great place, friendly customers, and low prices. In fact, almost everything about this place is good. The one criticism that I have is that this place lacks Star Wars blasters. Give me my blaster rifles, and Ill change this review to 5 stars. Promise. With my pinkest finger. Plus-sign my cardiac organ and wish to un-alive.

I hadn’t shot an gun in over a decade and these guys were real helpful with getting me set up. I really appreciated the patient and knowledge I encountered. I will be back for more practice and supplies.

This is where all my money goes to! Great experience every time I come here.

Make sure you get all parts you were promised before you purchase your firearm. I purchased an ar15 was told they could not find the rails but would order them from Ruger first thing Tuesday morning. After 2 months of going back and forth, and several trips to talk to the sales man in person. I get my rails they are 2 inches long, they drilled them to fit the rifle and just screwed them on. I was told i would be receiving Ruger rails and got the exact opposite. This place is a joke.

Ive been to alot of gun shops, but this one by far is my favorite. Great customer service, friendly & knowledgeable staff, great pricing and you can see that they consistantly get new inventory in.Just picked up my second S&W. Wasnt in stock originally, but they got it in early the following day for me. I appreciate the urgency you showed on my behalf. Thanks again!

My husband and I have been here a few times and always a great experience. I love talking to the lady as she gives great shooting tips and helped me narrow down carry options. Everyone who has helped us has been great, this is our favorite gun store in DFW.

Great stock with excellent prices and a wonderful Gun Shop and Range

Customer service was poor from one of the employees

Good selection of guns, prices are decent, but terrible customer service, asked a simple question about a ak47 mag and told me to go home and look it up, if i break it i pay it, i get that id need to pay it but thats the whole reason i was asking a question about it, not going back again

Terrible service did not let us in because my friend did not have a valid i.d i dont see a reason why he should have an i.d if he is in his 40s. Try going somewhere else like elm fork.

Waited two weeks for a response. Arrived there at 5:45pm and was told I could not enter It’s too close to close time at 6pm, after already letting the guy know at 5:30pm over the phone that I’d be there at 5:45pm. The same guy let another white male in minutes after turning me away. I will NOT return to this place!!!

Great and friendly staff. Very helpful and good people. I worked with Holly, she was very helpful and knowledgeable as well.

Great experience! Quick and easy, staff was knowledgeable and helpful with every step of the way. Will definitely be buying from The Gun Zone again!

Bought my first gun here. Staff was helpful and made the process painless.

Very friendly staff and they are very well stocked in gun accesories. Best part is the great prices .

AMAZING experience! I took my daughter in to purchase her first hand gun. Steve was very patient, explained everything so well and took his time. We will definitely be going back.

My wife and just spent 2 hours at the range and we had a blast (no pun intended) the staff is friendly, knowledgable and willing to answer any questions. This is my new gun store, and speaking of guns they have a nice big collection of handguns and long guns. If youre looking for they probably have it. Bored, grab your guns and ammo and go to the range, if you dont have one they have a nice selection to choose from, unfortunately no desert eagle 50. Highly recommend this store.

Was in the other day and I did not get help finding what I needed it took 10 minutes to get some to ask if they could help me the old man was good helping me find what I need but I felt like they were under staff

Friendly and helpful staff wouldnt shop any where else.

They got some good selections over there

Had an excellent experience. Highly recommended, Holly and lady were very polite.

I just bought me a 357 Magnum snub nose Taurus and I really love it soon Ill be buy a new one soon I really want the AR 12-gauge. The 9mm just bought from gun zone its was great to put in my gun collection xds

Nice guys behind the counter. Pretty fast and easy checkout. One of the great things the do is cerakote!

Will not be returning to this place. The only reason we ever went there was to deal with Rudy who is our gunsmith but after my last encounter with the awful lady who works there I will not come back. I came in to drop off my husbands gun to have some work done on it by Rudy and they ignored me for about 6 mins and then i heard Holly tell her coworker to go clear the little girls gun who is standing at the counter. Now mind you Im a grown woman but not a huge deal breaker. Her attitude the entire time I was there was horrendous. I left and about 30 mins later my husband calls and tells me its ready to be picked up. I had told my husband about the incident and he said something to Rudy which in return got back to her. I came back in to pick it up and she confronts me about what I said to my husband and calls me a liar and the entire time Im waiting for my gun she is making snarky little comments. Rudy does absolutely great work and I recommend him to anyone who needs a gunsmith but I absolutely do not recommend The Gun Zone to anyone who is looking for decent customer service. The way I was treated is certainly not how you treat paying guests. My husband and I are extremely disgusted!!

I enjoy my experience with the gun zone they was very very helpful with all my needs I got help from Chris and Gregg so I would recommend this place to everybody

Big thanks to Rudy! Rudy is the gun smith they have on staff. I called with a timely need before I flew out of state. Someone else had told me that i needed a new firing pin due to some misfires on my hand gun and that i would need to order parts online and it would take weeks to get everything in place. But Rudy was able to get it shooting like new without ordering parts turns out i had a bad spring and needed a deep cleaning and the cost was a lot LESS than what i had been quoted by another company. Nonetheless Rudy delivered 3 days before my deadline and I couldn’t be more satisfied. Thanks again these guys know there stuff!

Great place to come a practice your skills! Safe and Clean!

Unfortunately, I have never been to their physical location, but I found them at the Premier Gun Show in Houston. They had a MASSIVE selection of firearms, and out of all the vendors there (30+), they were the only ones who carried the piece I was looking for, the CZ Scorpion. The two gentlemen I spoke with were very polite and helpful, and I really wish I got their names to give them credit. One was a black gentleman and one was white, both a little heavy set, no offense intended. The checkout was very satisfying as well. Even though it seemed like they were the only vendor at the event to have a waiting line for purchases (they acquired far more business than others), they took care of customers rather quickly. I was 6th in line I believe and was walking away with my newest baby in half an hour. Thats nothing at all to complain about. The two ladies there who were handling the transactions were very polite and on point as well. Unfortunately again, I didnt get their names, but they were cute ;-) Im basing this review solely on my experience with them at the gun show, again not at their actual store. But from my interactions with them they will DEFINATELY be my first stop if I ever see them at a gun show again, or on the off chance that I will ever be around Mesquite. Highly recommended for all the right reasons.

Great staff and prices are better than the big Sporting Goods Stores. Have bought 2 firearms here and will return to buy next firearm here for sure.

Accidentally shot the line to bring in the target and got kicked out

Shop has a large selection, and convenient on-site range.

Only spot we’re I purchase firearms very friendly staff go check them out. Was in and out very quick you won’t be disappointed.

One of the best place to buy a gun or rifle!!!Go see Steve!!! He’s the man!

Absolutely fantastic service! Have bought multiple firearms from them in the past and plan to purchase many more in the future. Staff is always friendly and helpful, knowledgeable, and the selection is great!

Great service and great selection of guns . Will return to buy more guns

Drove over from Weatherford to pick up gun, great service. Will be back. Thank yall

The best gun store. Selection service range prices however Holly is my favorite. She really knows the gun info!!!! Do not mistake this as the the one with the yellow billboard sign with the girl siloutte on it. That place is a joke!!!! And I am a big buying customer regularly.

All sort of variety

I’ve bought 3 handguns at Gun Zone in the last month. Springfield XD 9 Mod2 Tactical, H&K VP9, & Glock 34 Gen 5. Jack and Greg were my salesmen and as usual they are helpful, accommodating & professional! I’d like to also recognize their NRA instructor, Jerry Johnson who recommended the XD and went so far as to leave his similar XDM for me to shoot for evaluation! Jerry’s a fine instructor as well! Thanks guys!Phil Ferrell

Employees are most friendly and know their stuff. Ive bought firearms there and enjoy the gun range. Never had a bad experience. Dennis always seems to have a good story to tell you for a laugh. Gun prices are reasonable and in line or better than other close by shop.

Large selection of guns. Prices are good for the most part. Its a fairly cramped store though and gets very crowded at peak hours. The shooting range is nice, but again cramped and I wish the range was a little longer, but adequate for your typical small handgun shooting.

Some of the employees are rude and dont know how to talk to customers. A lady called my house twice because the employee who cash me out was rude and wrote down the information wrong and she dont know how to approach customer. Customer Service rude great quality guns. I will never buy from here nomore. Yall got to do better with Customer Service. You cant call noone house and demand ANYTHING.

Great SchoolGreat StoreGreat Service

Took my LTC class here and that was great. Instructor was funny and very helpful, as was his wife. Staff is good. Not the most enthusiastic bunch, but still pretty helpful. I would say I think the booths need some upgrading, though. Looking a bit worn and torn. Otherwise my experiences here have been satisfactory.

So many types Of selection but I had gotten the greatest selection of any purchase an owner can choose

Good selection of firearms and their prices are reasonable especially at the gun show. Their range is nice but its only for handguns

Not a bad place or range.

Went to buy some ammo. They are charging 100% more than normal price. Selling bullets in zip lock bags that are reloaded??? Really