I have only been a member for a few months. While the facility is extremely clean and well taken care of, the mask requirement is not enforced. In fact most of the staff do not wear masks which is incredibly irresponsible. Our family contracted Covid from someone who was not wearing a mask and one of my family members was very sick. Please enforce your rules.

Ive only ever visited to aquatic park. Check the events schedule before visiting if you dont like large crowds. The life guards to a great job at making sure the pool rules ate being followed and keeping everyone safe.

I love it it very very nice staff but. They do allow indoor basketball for adults and children.

Awesome place to look an feel your best with state of the arts equipment.

Birthday Party

Great place to fake kids for you to beable to ware them out to give you some quiet time

Very nice Marion City facility with something for everyone. Well worth the membership fres.

I have worked out here for a while now and I enjoy coming here. They do have childcare which makes it extremely convenient for me as a single father. Their staff is great, the gym is always clean and they have lots of great equipment such as free weights, cable machines, ellipticals, treadmills, etc. I definitely recommend this place.

My family loves this place. We have been members for a while now. I usually dont go there, but today I went with my family. I would say I understand why they enjoy it, except the changing rooms for the pool smell musty and like a urinal. I think perhaps some additional attention is required in the cleaning of these facilities. I understand it cant be easy to keep these places clean. All in all the facility seems clean enough, the pool is nice, just dont understand how the changing rooms can be missed.

Pool area looks like fun, but more for children. Has an exercise room upstairs. Snacks can be bought there., but no outside food or drink can be brought in. Pricing seems a bit high, even for a day pass, let alone membership.

Ive been a member since the Hub opened. My family & I have enjoyed it. However, when my daughters & I go in the early a.m., theres a young female employee at the desk. She has dark hair & glasses. Shes workednthe morning shift for some time now. Shes not very friendly & barely speaks to the members when they arrive. I realize that it may be early in the a.m. but this is her job. She acts as if she doesnt want to be there. She is the first face we see in the a.m. who represents the company. I have noticed this for quite some time & finally decided to make a comment about it.

The new machines are ok but I prefer the older ones that actually played played videos. The new ones are supposed to be blue tooth with your phone but wont work , at least with mine.

Used to love this place passionately!! Its not too bad still, except some of their rules have gotten really uptight. Besides that, great place for the family to go blow off some steam after work. Great gym. Good family atmosphere!

Not a Wisconsin Dells. But if you need chlorine go here. But you have the two largest man made lakes in the USA just around the corner. BARKLEY and KENTUCKY LAKE!!! But the best place for young ones to enjoy a safe environment!!

They were very unorganized they didn’t know what they were doing and one of the girls didnt even know what she was doing!!!!

Im having a very bad experience with them. I enrolled my daughter in summer camp, pay (not cheap) several weeks so that my daughter was enjoying the summer with them and I was calm at work, a child was rude to my daughter, the next day I tried to talk to the manager in charge of the summer camp and she was not there to receive my complaint, I had to talk to the main manager , she said that they would excuse me with my daughter and that they would call me to inform me that my daughter had received an apology. NEVER CALLED ME. my daughter received the apology, but they are not serious, NEVER is the camp manager in the morning, always is in excuse why It is not there, today I called to try to talk with the camp manager and I did not find her,I asked for the main manager and she was not ether there, they returned the call to me very late , I not longer needed to talk to anyone, I asked for a one day change for my daughter where I already paid, I was not asking for my money back, they have more chairs available to do it and they just have terrible customer service. just answer NO IM SORRY, Ill finish taking my daughter because I already paid, but this is the last time I will enroll my daughter in a summer camp with them. Horrible customer service, they just interesting in the money, not in the good customer service.

Super cute pool area. Clean too

Our group hosted a pool party at the Hub to celebrate Down Syndrome Awareness day and the staff was very helpful and friendly! Our party Host, Calvin, was amazing! He went above and beyond to make sure we felt comfortable!

Great location. Activities and atmosphere everyone can appreciate in Marion, Illinois. Hope to see the Hub grow with outside areas for children and adults; Even paths that lead to the hub for biking, running and strolling a true Hub of the Universe.

Great equipment at a frankly reasonable price. The pool is always warm.

Clean and comfortable. When you go at a good hour, it isnt that busy at all, which is nice when youre going to the gym to get done what you want to get done, without worrying about getting in the way of others. Only downside is that its a bit expensive for memberships and day passes.

Great place there is alot to do alot to learn

The kids had a blast in the pool area.

The Hub for me is a blessing. They work with me on my renewals. They take the extra time to walk me through equipment and go over the programs with me, The Hub has a Great staff, the areas are always clean, lots of options to enjoy a work out. Clean warm showers with lockers to use for that day or rent long term to keep your needed Items at the hub. Two pools, a lap and family fun pool.. Friendly members to meet and work out next to.The hub is well worth the time and effort to give it a try.

I enjoy the aquatic classes with Jean. She is a great instructor. It is a good place to unwind and exercise. Getaway from daily stressors.Except when coming into the dining area where the TV is tuned in to the news. It upsets me each day. I come to get away from tension. It would be fine to have anything else on. Being that it a fitness business would be nice to have more exercise or sports channels.

Well facility for what it is is fine,what I don’t appreciate is the cancel scam they have in place so I work for a living and after 5 weeks of being gone I would of gladly called to cancel but they will not do cancellations over phone or anything to do with credit cards so had to pay for a month I didn’t use then could cancel will never spend another dime here thank you for the response so much appreciated

One of the lifeguards on duty kept falling asleep in his chair. My brother paid over 160 for all of us to swim. Then as we were leaving the guy who greeted us as we came in was extremely rude to my brother. He pulled his car up close to the building to talk for a second and the greeter came barreling outside telling him to move his car, that he was blocking handicap parking even though the parking lot was nearly empty with every handicap spot available. Very ungrateful after he forked out so much money to their business.

Debbie Fossee, Silver Sneaker’s instructor, will be sorely missed. Her ability to read her student’s abilities and limitations each day allowed her to change and modify each class as needed for that particular day to fit the students need. Her lively spirit and multiple routines never made a class dull and kept you coming back week after week. We’re very sad to see her leave.

We were passing through Marion on our way to Tennessee for the Mid-South conference swimming championship meet and this was a good half way point for us. The hub is a clean, friendly environment with an extremely hospitable staff.Jared, the Aquatics director and Andrew, the head lifeguard were extremely hospitable in particular. They reserved lanes for us, turned fans on (the pool temp was a little warm for competitive swimming) and gave us a cold water hose to cool the swimmers off at the wall.We will certainly be stopping in Marion and going to the HUB on our way to the national championship and future championship meets.We certainly appreciate the hospitality of the staff.

Nice place

Great place to have all variety of exercises and for social interactions

Very nice. Clean. Family friendly. Very good for kids. Great swimming area

Very helpful and encouraging staff, good variety of classes, clean facility, sweet folks in child care, and a huge waterslide in a nice pool! The only thing I would change is to put in some sort of playground/mini obstacle course/exercise area for the kids in child care to emphasize health and fitness at a young age.

Very expansive for the after prom and really morning included but the open basketball and swimming

This is a really nice facility and it has its pros and cons. Its great for early birds and people who like a diversity of services. The pool, walking track, gym and weight room are great, but it seems over-crowded. There always seems to be a competition for space and paying members dont always fare for the better. Im glad to see it busy, but Ive moved on to a 24 hr facility.

Really wish it was cheaper for day passes. With 4 kids its almost impossible to do. Would love a place I could regularly bring my kids swimming in the winter

Really fun.. great place to swim and have fun for your money..

Minus lots of tiny kids running around, theres several places to hang out at, water slide, swimming lanes, one big area for kids, and a hot tub. On the upstairs theirs also a gym with everything you need to work out.

Clean and friendly place to work out.

So clean and organized! A positive environment for the whole family

I didnt see anything wrong with it.

Staff at the front desk is very nice....but almost every time i go to the pool there are children in the lap swimming area just playing around with no adult and the lifeguard is watching them but never asks them to move...I would like to swim laps there but it has been hard to every time..also the therapy pool/hot tub..i thought it had an age limit but many times there are young children with no adults in the therapy pool and its hard to relax when you are getting splashed in the face...do the life guards know the rules? the sign says rules will be enforced but they have not been when Im there...Ive been 6 times on a day pass and would like to sign up for membership for my family but not if Im unable to do things that I want to do....i hope these things change because the facility is very nice..

The HUB is very good, Kimberly Dyer is a great body pump instructor. Whitney teaches a really good step aerobics class. Both ladies are motivational and encouraging. I highly recommend them both. The hours are great!

All I can speak of is the pool area. My son had a b-day party there, and weve attended other parties there. The pool is great. The kids love it. Its never too crowded. Im glad theres something like this in the region since theres not much to do in the winter. Keep up the good work!

Great place to spend the day with kids, or just relax in huge hottub

It was so fun! You get to swim as long as you want! It is so nice to relax in the lazy river. The giant slide is so epic and so fun! I also love the basketball and volleyball games! It is so entertaining to be there and is just pure awesomeness!

Nice facility but they make you pay 12 bucks to WATCH your kids swim. I dont always want to swim or play basketball after an 11 hr day at work so I feel like Im paying 23 dollars for my kid to swim and essentially that is what Im doing when I go here. Why not just 11 for him to swim for a couple hrs?Thanks for responding. Again, thats really the only thing but i was turned down for being 2 dollars short when there was only like 45 min worth of swim time left one night. I had to tell my boy no after he waited so long so it did very much irk me but the facility is very clean and kept up. One of the nicest facilities around and i am glad its close to me.

Wonderful

Awesome place! This is a great place for the entire family! This is great from toddler to the elders. It was very clean. I highly recommend this place.

I can drive my car there, I have a credit card a drivers license, yet still can not get in there even to play basketball without an adult there to sign me in. I get having little children have to, but I am 17 and can’t get in. That some bull

I have been a Hubber since they opened and I will likely continue my membership for as long as I live in Marion. The gym area is top-notch and if a machine goes out of service, it is very promptly fixed. The gym staff are very friendly and so are the front desk staff.I am pleasantly surprised at some of the changes that the Hub has made and that they have done their best to be responsive to feedback from the community. For example, when the Hub first opened, there were no coat racks. My grandpa (also a dedicated Hubber) complained and he said that the staff was rude to him. Hes had no complaints since that incident and there are now some coat rack hooks by the storage shelves on the north gym wall.My current suggestions would be to increase the number of yoga classes, as the current times do not work for me or my family, and to increase the number of healthy snack options while decreasing the traditional unhealthy snack bar options.

Great place! Nice equipment and nice staff. There is always an attendant on duty in the weight area to wipe off machines after someone uses them, which is great! Convenient hours too. The locker room/bathroom are always dirty though, they dont get cleaned everyday which is gross.

Bc it is fun there ur family or friends or cuzes will love it here

I have been to the hub only twice since its opening and that was because of my child wanted to experience it. My first experience went well except for another child decided to use the restroom in the pool which caught our trip well in half because of obviously the pool was closed for cleaning. The second time we tried to attend the pool, I refused to pay full price for myself to sit and watch my child swim and the lady was originally going to charge me for my 5 month old twins as well but another worker corrected her on that but still to make someone pay full price for sitting and their pool prior did not cost as much for families to have some fun that was affordable in my opinion is wrong and especially since it was built on the side of town that has the larger population of lower income residents living near by. I will say this though it was a decent time when we went there the first time, not over whelmed with others and inside which is great for those who sunburn easily. Staff could be a bit friendlier then what they are and change prices or make some different deals up for us lower income families to be able to enjoy the facilities.

Excellent bargain for seniors. Good aerobic water classes, also like the Power flow class with Jen. Very good,professional trainers. Should pay their employees more. Large turnover. Need to get a yoga instructor!!

Love my arthritis aquarobics class!

I love the facility. They have excellent equipment, friendly staff, and tons to do. I hate the hours. If you want to work out late at night, or super early on Saturday or Sunday, look elsewhere. They dont have any key card after hours access, close at 10 through the week, and dont open until 10 on Saturday and noon on Sunday. (I think)

The girls loved it and I was very comfortable while watching them

Love the pool and the staff are wonderful!

Its got all kinds of amazing spots to swim alone or with your kids of ALL ages, the BIG slide was fast,fun and not long wait times, its a bit pricey BUT the membership which allows you to use the gym,pool and babysitting area is TOTALLY worth it considering you use it as much as you want compared to paying for a daily pass. My young child whose 6 didnt get ran down by other kids and everyone was very very nice and they watch the kids very closely so you dont have to worry much about something happening bad. Its also a very very clean facility and they check the water Ph every night so the pool stays fresh and not stinging your eyes. The water temp also stays very mild; not to hot not to cold !! Overall 5 and great place, Id highly recommend it !!

Disappointed. Thought the swimming area was bigger.was going to buy a summer pass for both my grandaughters.Canged my mind quickly

The pool is absolutely perfect for families! My kiddos loved it and still talk about it!

This place is great

This is a wonderful place to go to have fun with the family or have some time on your own. They have an aquatic center, place to get food, play sports yoga, exercise circuit, weights, walking track, and so much more

Clean facility, friendly staff, manageable crowds, reasonable price. I love it here, and I love that my kids love it here, too. Great addition to Southern Illinois!

We have been members for a few months, spending 5 days a week at The Hub. I think there are a few major things that need some serious improvement. There are always, without a doubt, at least 4 to sometimes even 6 employees standing around at the front desk talking leisurely and hanging out on any given day from the time we walk in to the time we leave. Given that The Hub is a fitness and recreation center you would think that if offering snacks that they would have healthy choices be their mainstay, right? I would think it would be really embarrassing to have donuts, chips, candy, and every junk food available for purchase, but only offer a small cooler around the corner that has mildly healthy snacks available.... I mean there are literally rows and rows of junk food neatly on display... What does that say? I have noticed maybe 2 out of 10 people actually wipe down equipment after use, which with the types of people you have members in the medical field, should be appalled. Wipes should be encouraged to be used. I am not sure why anyone would want to take more than one wipe since they dry out after 3 uses, but wouldnt placing that sign there discourage use by making a negative connotation every time someone was to go use them? MRSA and other horrid diseases are so prevalent in gyms from body sweat and other fluids. Seeing as how the rest of the gym is seemingly clean, that perhaps you would see maybe some of the staff that routinely hangs out up front actually make rounds to wipe down machines and equipment not in use a few times a day and correct people that they see not following basic hygeine and mindfulness. If we are paying this much in a small town, then we expect to see this place have high class values. We have also noticed that you have greatly lowered the temperature that used to be set in the spa. We all have noticed. It isnt a theraputic heat anymore but more like a warm bath. After talking about it with another memeber we found out that our suspicions were right. It is a shame when you cut corners on things like this when it is supposed to be one of your main selling points. After reading some of your responses to other reviews critiqueing some of your practices I am kind of turned off. I feel like nobody actually takes these concerns into consideration and implements changes with those that are routinely brought up. Seeing your responses on here to others, well. For one, referencing that other gyms require it just to open the doors is not relavent. You do not have that system. You have a desk right at walk in that is supposed to help with issues that arise. I think most people make the common sense and ethical assumption that you are fully capable of typing someone in if they happen to forget their card for the day, as you do a full paper work on everyone who must come in even for a day pass. No one is ever busy up there with so many staff up front. You do have our photos in the system. Responding that you are concerned with flow is not a valid excuse. You inconvenience members who pay a high price for the area. Why not have a system of x number of times a month you can be manually punched in? In addition, charging people for missing key cards, especially on their first, is outragous. Fortunatly we have never lost ours but we hope to never be that situation. Seeing most of the complaints in here are about charging people to simply watch their children, I am starting to get the impression that this business will always put profit ahead of their quality of service. It is a shame. I am thinking it is only because you have a monopoly on the area of large gyms with variety that you do have as much traffic as you do with these kind of practices in place. This place has a lot of potential.

Wish they had a speed bag and I wish it was 24 hours. Other than that great place!

It is a perfect way to stay fit

Great indoor fitness center/pool! The pools are great. Locker rooms are clean and has family friendly locker rooms as well.

Absolutely fun I dont like how the basketball court is used almost every sunday

I did like that the front staff was friendly and explained things to us. We were told that the slide would be open at 1030. If you are going to be open at 8, everything should be open. The lazy river and the slide opened at 1105 that day. We were ready to leave by that time. The hot tub was not even filled, and when it was filled, the water was not that hot. They do have a volleyball net, which we couldnt use because they were having swim lessons on the end. So for an hour and a half, we basically stood in the water. Very boring for $40. May go back, but wouldnt go in unless they had enough lifeguards to have the slide and lazy river open, and hopefully the lifeguards will be a little nicer and attentive to the customers as it seemed like all they wanted to do was talk to each other. Areas were clean and water was warm, but not enough to make me get back in.

Only thing I would change would be to add a sauna

I go three days a week to water aerobics class. Jean is the best teacher. Everyone is helpful and friendly.

They have a very nice swimming center, a nice basketball /volleyball gym, a fairly cheap food/drink bar, and they have friendly employees. Theres free wifi, too. I think that the employees in the swimming area dont pay much attention though, and they let someone with an open sore in the hot tub...

Great place for all ages!

Great place to work out.

The best place for running playing and exercising I mostly stayed in the pool and it is great its super clean the life guards are nice and they keep u safe theres a long pool for swimming lessons and theres a hot tub. Thinking about coming to a public pool? COME HERE!!!

This is a beautiful facility filled with a great staff, exceptional instructors, and wonderful people. Was in area for 4 months for work... wish I could pack it all up and take it home with me. Extra bonus is the weight I lost!!

Great place to swim/play/workout

They make it very difficult to cancel services. If you get busy and can’t make it in...you can’t cancel over the phone. I tried for weeks. So You will be charged for services you don’t and can’t use INDEFINITELY until you can cancel in person. If you cancel after the 1st of each month...you will still be charged for the ENTIRE month...no proration even if it’s on the 2nd! Poor customer service and a very greedy and opportunistic business model. Very disappointed. And I was paying membership for 7 people! Never seen management be so unreasonable and Unaccommodating. Never will have my money again. Strongly recommend other gyms that are less rigid.

I took my daughter to a girl scout cookie kickoff here. When we got in the pool area my eyes immediately started watering. If they need that much chlorine to keep the water clean then maybe they should look in to some non-chlorine pool chemicals. I just about kept my daughter out of the water because of this but all of her friends were already there.

This gym is ran well overall. The staff is polite and attentive. The equipment is updated. They could work on parking and scheduling the basketball court a little better, but they do a good job overall.

Plenty of machines to use, they offer many different kinds of workout classes. And they have a pool for the kiddos.

You always have to have your key card no matter what. They cant just sign you in. They say its more safe for you to scan a key card but that makes no sense, wouldnt it be more safe to have people come in and sign in with the front desk? They have everyones picture IDs.

Awesome place. So far we have just gone for the swimming but they offer so much more. The swimming area and changing rooms are always well kept and feel clean. The simming area is also always well kept and the life gaurds are very focused. There is plenty to do for all age groups including mom and dad with the hot tub that overlooks the entire area. The water is heated which is a welcome treat with the lengering winter we are having. They do provide life vests, pool noodles, and sports balls to play with. There is also family changing rooms on back past the bathrooms with lockers (bring you own lock). Price is also a great value because you can leave (for lunch maybe) and can come back the same day as long as you still have your bracelet.

I went on a field trip there and it was so fun if I were you I would go here #1recreationplace ever

Entirely un inviting atmosphere in the yoga class to the point where I felt that I needed to just cancel my membership which was sad because they ended up getting a new yoga instructor in the week after I noticed their disdain for a man in the class.

One price all day admission, come and go as you please. There is something for everyone. Water therapy and fun!

Nice place

Great camps and programs for kids. They offer convenient programs during the summer and other breaks from school. My 8 year old hated the idea of having to go to day care during summer break, I also was not thrilled about it, but I could not find a reliable babysitter to save my life. When the Hub started offering the summer camps for kids, it was a huge godsend. My daughter had a blast everyday, and get this... They even learn about different stuff each week! She learned the solar system at the hub, no joke. While making friends and getting tons of excersise. Its well worth every penny and you dont even have to be a member to sign your kids up for this.

BEST $ INVESTMENT IVE MADE FOR A BETTER HEALTHER ME GOD HAD TRUELY BLESSED ME BY BRINGING ME TO THE HUB GREAT PEOPLE THAT ARE HERE FOR YOU I ABSOLUTELY LOVE COMING TO THE HUB ! Its a place for ALL ages they have equipment for ALL ages they have a pool & instructor to help you get an awesome workout I cant say ENOUGH GOOD about the HUB & all its PEOPLE except IM SO GLAD I joined !!!!

My daughter has a great time in the pool.. she is old enough that she can swim and I can go upstairs and watch her swim while I work out it. Its a great place to go.

Great staff. Equipment is always available and working. Friendly environment

Great although I lost two padlocks I guess someone decided to take them and not turn them to lost and found. Otherwise love the pool and the gym. Staff are very friendly.

Loved having a membership. When I did use it a swimming was great. The membership is a bit expensive. The big kicker is the beginning fee and the cancelation fee.

To begin, from the moment my wife, I, and our son walked in, the staff was very courteous and welcoming. The front desk attendants, the snack bar attendants, and random employees walking around the center were great. However, when we entered the pool area, we observed a short, older, balding man, with a mustache, in red swimming trunks, with scuba gear on. From the looks of it, he was possibly in charge of the pool area or maintenance of the pool. Regardless, his demeanor came off as very unfriendly and aggressive. We were there for a few hours and noticed he would walk around with an angry look on his face, as if he were trying to find something wrong with the customers to complain about. He does not come off as a very inviting person, nor do we feel he is in the right position where family and children gather to have fun and enjoy themselves. His demeanor made us uncomfortable, and we feel his personality does not fit in with rest of your staff, which were VERY friendly and accommodating. This was our first visit and we plan to visit again, because, overall, your positive employees outweighed the negative. Thank you.

Cheap place to spend some time and be able to swim and do all sorts of stuff.

What a fun place! There is an indoor waterslide, volleyball, and a hot tub. Not to mention a gym.

Its a wonderful place and all but if you have to pay like 8.00 to get in just dont like the high prices for a small town

Great work put with great instructors! Love the lazy river!