What an amazing and fun place for the entire family!! We all had so much fun here, my children cannot wait to come back! The entire experience was incredible and enjoyed by all, even though we had to wait over an hour to enter due to the park being at capacity when we arrived! The staff were all super friendly, the prices were very affordable, the attractions were incredible!

Worst experience Ive had at the 10+ jump parks Ive been to. For the short version, do NOT come here. Theres 2 other great parks in Knoxville. We paid for 2 hours, after an hour and 20 minutes they said we have to leave.Then they come back & apologized, saying we can stay for the time we paid for. (from 4:39 to 6:39)Then a 3rd employee comes and says no, you have to leave NOW. Kelsey then starts waiving scissors & pulls down her mask to shout in my face shes cutting off our bands.If an owner or actual manager reads this, look at the security tapes. Henry was actually nice (the guy who said we can stay until 6:40), Summer & Kelsey acted extremely hostile & unprofessional. Heres the receipt showing the time we paid

Had my nephews birthday party had private room and Olivia was our server was great communication and sanitized with great customer service

This place is amazing. My kids love the attractions. My wife and I bring our kids here about once or twice a month and will probably get a membership. I absolutely love checking in with the front desk staff. It’s always the manager and a tall blonde there. Friendliest people I’ve ever met. Cafe staff is also super helpful! Food doesn’t take long at all! I would recommend bring extra cash and change if your kids like to play with the arcade machines like mine. Park is huge!! We never get bored

It took me 26 minutes to sign in, which I had to do at the door on my cell phone. They actually told me that if I didnt have a cellphone I wouldnt be able to come in! I paid over $250 for all my grandkids to jump for 2 hours. After 1 hour and 15 minutes they told them all they had to get out! When I said I paid for two hours they told me, Your two hours started from the moment you walked to the front door! They were not even busy, there was no one else there! Not only would they not budge from this rule that no one told me about, but one lady got very rude, came up to our table where we were sitting, and told us to leave immediately! She was a young girl with red hair and all she wanted to do was fight! Very unprofessional and such a rip off! I dont think Ill ever be back to this rip off place again!

This place was so awesome! And the parents get half off!!! Definitely best deal for the money and so fun!! We will be back for sure!! Thank you! And shout out to the staff everyone was great especially Corey on the rope course! Thanks again!

The place itself was very nice. Staff was friendly but I was upset that I spent $90 for 2 unlimited tickets only to be told our 2 hours were up. I was never informed that that there was a 2 hour limit. There was a group of us and some said it was on the door but they though it was for the jump area. No it was for everything. We wanted to play lazer tag, bumper cars and the virtual reality. We got to play 2 games of lazer tag, ride the bumper cars twice and play to virtual reality once. You had a wait time for the lazer tag. The virtual reality didn’t work right. It just feel like it was a lot of wasted money. I’m came from Arkansas so I was very disappointed in it

I had a wonderful time and that Keon guy was very professional and deserves a pay raise, y’all should keep that guy

Love this place! Kids and and parents super happy to have something fun to doNeed a grown ppl only day/nightI wanna play to without squishing children

Normally we enjoy this place. Today we were told to make reservations prior to coming in, so we did that right outside the door even though there was only 1 family there besides us even though there was at 13 employees there. Was told we had to purchase masks after we paid for admission. Was told to fix my mask when I pulled it down to breath. Even though I saw 5 other employees with their masks down to talk to each other. Due to the nature of this business if you cant come here and enjoy it with your kids the way it was intended, they should just keep it closed until Co-vid 19 is over.

It is an amazing place for kids to be kids !!!! Lots of fun for the family

We drove all the way from maryville and they are under construction. Couldve very easily updated thier google business page and telephone message. I did check google for hours. Thats messed up!

Absolutely love this place and the staff there are amazing. They watch out for my autistic son as well. So blessed to have them in our neighborhood

Birthday party was booked for 10 kids. We end up having more than 10 kids and had to pay the $24.99 price instead of $14.99 price for any person over the reserved 10 for the party. Was not happy about that. The price should have stayed the same. Workers are very young and we was told that it would be only $14.99 over the 10 kids we booked. Once we checked out we was charged $24.99 per person over the 10 kids. Chuck E Cheese does not do that. Too pricey, WANT BE BACK.

This is the best place ever 2 take ur kids thats why I got a membership

Fun place for the whole family. Even our 3 year old had a blast. Its overpriced for the top package. Thats why it didnt get 5 stars. $35 per person for all activities is way too much. They do have a cheaper rate for kids under 5 which is good and a special parent rate so you can go with your child. That made it worth it. You will have a hard time getting them to leave. Overall, very fun.

My kids and I are members, its much cheaper to buy one if you go multiple times in a month. Weve gone 3 times since theyve reopened. Its clean and plenty of signs for precautions. Plenty of activities for the whole family.

My two sons had the best indoor family fun day ever before spring break.My 13 year old son have fun playing all day with his Ultimate day pass.We had unlimited fun playing the sky rider coaster, Climbing walls, ropes course, wipe out, prozone, Climbing hill,battle beam, Warrior course, tubes playground and trampolines.We love the new candy machines in the snack bar area!

My kids went during the thanksgiving break 2020. They are 16 and 12 . Went with friends. They didn’t like it . They would rather go to jump jam now defy . They asked to never go there again.

A really fun energetic atmosphere. Great option for office team building or family nights. I especially enjoyed the super trampolines. We really enjoy our time every time we visit!

Very unprofessional staff, management included!! The price you pay for unlimited access to this place is nice, but once you spend your money your stuck dealing with staff that would rather lay in the floor or on the equipment, posted up on their phones vs doing their job & keeping an eye on the areas they are assigned too. Management never left the front desk to walk the floors and check on anything. He was letting half his staff sit on the back counter behind him on their phones. It was absolutely ridiculous! I would much rather spend my money at DEFY Knoxville where staff is much more professional & it’s overall a much better experience!!!

Great variety of games for all age groups including moms and dads Lol

Fun place, but:1- very pricy for the unlimited access to the games.. that is not a big deal because what is important for us is kids have fun.2- completely unprofessional staff... They guy who was observing one of the games asked my son to get out of the field for no reason!! He didn’t let him play and that ruined his day!!3- I went and talked to that guy, but he didn’t tell me any reasonable reason for getting my son out...4- Then I talked to the manager, the manager went to talk to that guy and figure out what happened, but the manager never got back in touch with me, or say sorry, or explain anything! Just ignored us!!!Completely mismanaged place! I spent almost one hundred dollar but finally my son was upset because of the behavior of the staff... Do not go there... do not waste your time, your money, and do not get your child upset!

Great time, but hate they limited us to 2 hours on an unlimited ticket

First time here and we were so impressed! Friendly staff and so much to do! Spent 4 hours here and the price is definitely worth it for unlimited VR and all the other fun things! We can’t wait to come back here we really needed something fun like this in town!

Very nice good place to spend active tme for kids and elderly .BUT the food is not good at all expensive and too little

Overall It’s a fun place. Had a good time. Seems a bit understaffed. Was told pizzas were made fresh, can guarantee that’s not the case however. A guy jumped in a ball pit and possibly broke his ankle. Staff barely assisted him. A complete stranger helped him out and onto a wheelchair and waited for ambulance to arrive, no staff in sight. I guess they were too busy.

So much nicer than the other parks around. May not be as big but has way more to do. Very well trained staff and attentive managers. Beats defy by a long shot.

Super friendly staff, very upbeat! So much more to do than typical adventure parks! Play all day instead of only for an hour, your kids will love it.

Best place in Knoxville to take the Kids. So many different attractions. Laser tag, bumper cars(flip zone), freestyle jump, Wipeout zone, slam dunk zone, Ninja warrior obstacle course, battle pits, dodgeball, gravity course, Zipline, and things I dont even know what to call!MONTHLY PASS PRICING IS AN AMAZING DEAL! DO IT!!!

The kids love playing here! We go about once a week. The season passes are a great deal.

3rd time we came and stay outside waiting to open the door , the staff seeing me and my toddler walking outside with nonstop crying but they didn’t give us access to wait inside, very disappointed due cold weather makes my toddler be sick . still we are waiting now .

Loved It!Had my sons 13th Birthday Party here! They had a Blast!

Fun play, absolutely horrible food. Cardboard pizza terrible veggie. Food is a RIP off dont allow you to bring anything for birthday parties. Go somewhere else

Really fun place not only for kids but adults too! In my opinion best place in town.

Abosolutly amazing place with great activities! This place is always a blast for the kids! But the only thing lacking are the employees, when walking around the area with my kids and playing, I noticed the employess ususally either playing on their phones, ignoring the kids, or flat out just laying on the floor. The food also isnt that good, but other than that, its a good place.

Excellent customer service! My little one and I love it here!! No time limits and staff is so friendly and helpful.

So much fun! Great packages and many price options to choose from. Perfect for birthdays!

Cool place with lots of Quality things to do but while so if there staff are great most of them are lazy playing around with each other not helping there guests

The kids loved it very pricey but worth it need cheaper drinks all kids cant drink water fountians but its a great place

This place is unbelievably amazing! You will not regret coMing! Jump Jam is amazing but most people get bored after 30 mins. At urban air my kids played for 3 hours without getting Bored. It is only 25$ for unlimited hours, and you get to do almost everything. Jump jam had 22$ for 2 hours of trampoline. You will not regret it!!

I enjoy it a lot here, but Just wish it was a bit brighter inside. That would help a lot when trying to do complicated flips.

So much to offer. Highly recommend for fun fun fun.Concessions way too pricey though.

The kids love the facility itself, but the staff is extremely disrespectful/unprofessional. They all stand at the front desk on their phones and the kids have to go get one of them every time they want to do an activity. I unclipped the kids from their zipline vests myself because a staff member didn’t come over for 15 minutes. One of the staff members rolled her eyes when my little sister asked for help undoing her vest. Bottom line GET BETTER STAFF. It is not a matter of training but laziness.The manager was responsive and kind but unfortunately this does not make up for his staff’s poor attentiveness and unprofessional behavior.

My daughter hit her head hard on the zip line because no one was there to stop her. Safety measures I would give them an F.

This place definately takes it to a whole new level. Took my 13 yr old grandkids. They loved it! The staff is awesome- special thanks to Josiah who took extra care to show us some great customer service during check in. Main Event better look out.. theres a new sheriff in town!

The staff was more worried about hanging around listening to music on their headphones. Most of the activities didnt have any supervision from the establishment. I asked one of the staff members about whether or not an adult should be on the slide that clearly says no one over 52 on the sign I was told that didnt matter, kids were cutting in front of my 6 year old. Older kids sitting on the top of the slide not letting anyone by, I completely understand and agree that the parents are suposed to supervising their kids but of course that doesnt happens most of the time. The drop zone had someone monitoring it but from sitting in the pro zone area on top of the wall talking to another kid, that is a blatant disregard for safety. There was no manager present on the floor walking around to ensure this wasnt happening. I will not take my family of 7 back to this place and I will make sure I let everyone of my friends know not to take their kids either!I understand that teenagers need to be trained to do their jobs but it is completely unacceptable to act like they were today, wearing headphones and dancing around not paying attention, hanging out on top of a wall instead also not paying attention. It sounds like your 2 managers Mo and Summer need to be trained on how to ensure the employees are doing their jobs while on duty. The excuses that you have sent in your reply might work with others, but if this is how you run you business then I am sure you wont have this problem long. Everyone know that your business is only as good as your managers and employees. Good luck on the future of your business.

I’m 11 and went there for 2 days straight and I’m saving up my allowance to get the membership because it’s the best trampoline park I have ever been too.They have a ball pit for the obstacle corse which is very unique and easier to get out of. It’s worth the price but the other trampoline park is to expensive and not worth the price but urban air is.

Rudest staff I’ve ever encountered at a place that’s only purpose is children’s entertainment. Seems like they are trained to ruin family’s days. Kept having to go to the front desk to purchase upgrades. staff were horrible at helping you figure out what you were even paying for until you tried to do something your band didn’t include then you were publicly berated. After finally getting everyone the bands we needed. Had an ok time if you can get past the blatantly rude and racist staff one employee actually said “your black you can go in front of him”. Spoke to the manager his name Mahony and clearly found out where the Attitude all the employees had came from. Extremely unprofessional and frankly rude. Do yourself a favor and go down the street a bit to adventure air park.

My kids had a blast and it was nice being able to tailor each kids experience to what they like. The warrior course was the favorite.

Awesome and affordable. Great place for the entire family.

Great place to bring the family. Especially if the weather is bad or its too hot. A little expensive. If possible get a membership.

Does it say anywhere online or in the facility that bumper cars close at 6:30 now? I guess thats a new thing. Along with staff issues. Cant say that well back

Horrible place for children. One of the Male workers offended my young daughter. I will be calling this place tomorrow to make a formal complaint. Never again will I take my children. Disgusting!

Great place for kids. Lots of activities.

Favorite place for kids, laser tag, wall climbing, jumping things, anything you can think of is here. Expensive but worth it

Awesome for the kids and big kids as well food is great

Theres a couple of things that should be addressed. The employees do not wipe down the masks that the kids put on their face for the virtual reality game. None of the 6 ICEE machine drinks were working. The slam dunk game has been closed off for weeks.

The kids had a wonderful time

Oh my gosh, i just went! so fun i love it!

My sons loves this place.

Great place to bring the kids !

The prices were fair for the amount of activities and jump sections they have.Now as for the staff when we went,they were a bunch of disrespectful kids.I was beyond furious by the time i left the place.

Awesome place, memberships are a great deal.

Took the grandkids amazing

Its ok the trampolines arent anything special

Great the kids loved it!

I loved it

Tweens love it!

Great for the kids and teens

A lot of vending machines

Amazin