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Chuck E. Cheese
Delco Plaza, 11-15 Hanover Pl, Hicksville, NY 11801, United States
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Ro
Review №1

They are open for pizza and other food take-out during the pandemic. Let me tell you my kids love it and so does my wallet!! Pizza has gotten much better since I was there years ago. If you need a good amount of pizza, wings, pretzel bites, etc. and you want to help a store out during this difficult time, give them a call. Great way to feed hungry kids after (virtual) classes!

Pa
Review №2

My son Davyd loves this place and the freedom to choose from many other things

El
Review №3

I found this location very clean and the kids had a blast of course. We needed some help with machines / tickets - the staff was very attentive and friendly on the floor and behind the registers. The food was good and it didn’t take too long. Our family will return to this location again.

Ta
Review №4

This place is clean,the staff is nice, the pizza came out hot. They have beer on tap and your kids are safe. A great way to spend a Saturday/ Sunday afternoon.

Ed
Review №5

This is my favorite Chuck E. Cheeses... my little girl loves it and enjoys to come over we’ve been in others branches but, somehow this one is the best for us here on Nassau and Suffolk, it’s beautiful place and a good location the personnel staff very friendly they have more games machines... I thank you so much... love to come here.

RP
Review №6

Fun place and a helpful staff! Some of our tickets were eaten up by the machine but it was not recognizing the correct amount. Although it took a while for help to arrive, they gave us some extra tickets. My son was so happy he was able to pick out prizes he liked.Thank you Chuck E. Cheese for turning what could have been a bad experience into a great and memorable fun day!

40
Review №7

Kids had so much fun.. I wish they can updates chuck cheese to better rides

Bo
Review №8

They are offering great food deals during the quarantine. Very economical when not receiving a paycheck!

Ji
Review №9

My daughter loved this place. Seems great for parties. Lots of games and arcades. Great for little kids too.

Mu
Review №10

Its under staff and the staff doesnt really care about your complaints. Half the games are out of order and others dont have tickets. When I complained to the manager she said there is 1 person filling the machines what do you want me to do I told her to hire more staff and she said to take up my complaint with Chuck E cheese. Because no matter how much she complains they wont let her have more staff. So in the end if u want to have a good time this isnt a bad place but have realistic expectations.

ja
Review №11

Nice place but too many bday party at same time.

Ci
Review №12

Very happy with this location! Friendly staff, and very clean. I never had to worry and kids played for hours! Highly recommend

Bo
Review №13

Food was ok, my kids liked going and it gave them something to do on a rainy day. Price was reasonable.

Ch
Review №14

Good experience with fun staff my son had an amazing day

Li
Review №15

Games work. Lots of fun for all. Get there as soon as it opens bc it gets busy quick.

An
Review №16

Very fun show for the kids! Employees were very enthusiastic and helpful with us. Games were fun as well

He
Review №17

I think it’s better than the one in Hempstead because it’s way bigger spacious and even cheaper staff are very nice

co
Review №18

Fun but not enough things to play for toddlers

Le
Review №19

This place is great very clean the staff are very friendly this is one of my son favorite places

Li
Review №20

We had a great time celebrating my 4 year old birthday. They take care of the food and cake and the clean up. Win win!!

Ke
Review №21

So much fun for kids of all ages.

Me
Review №22

Very clean. My son enjoyed it and I felt he was very safe.I will definitely return

Ud
Review №23

A great place to let your kids have their time while you can sit keeping a watch over them and have your pizzas and salads...The place has all the latest Games to make it a fun day for kids and yourself...

As
Review №24

The workers are so nice and helped alot and their food is very good

El
Review №25

Had a great time with our God daughter. A decent amount of games and things for children to keep them occupied. You get a decent value for your money however the food can be expensive but the pizza us really good. Very clean, attentive employees and overall a great experience. Would absolutely recommend.

Me
Review №26

Food is reused from other people, place should be shut down immediately

au
Review №27

Just a terrific place for kids and they certainly ensure safety for each child.

NA
Review №28

Usually go here but parents need to complain to upfront where we pay and get charged for our kids to play bc its not for free. The reason why I say this is bc many games dont have signs that they are not working and just one game might have multiple tokens to withdrawn from your card resulting in your kid having to get off the ride and or game. I was there this past Friday and 3 games were out of order with no listed signs. In addition, their was no one on the floor so i had to take my little one while keeping an eye for my six year old to walk all the way to the front of the store.Very inconvenient and its not the first time. The manager needs to do an inventory check of all the machines etc.

Ku
Review №29

Had my sons first Birthday here. Loved it! Excellent customer service and good food. So glad I chose this location for a special day.

Al
Review №30

Great location....not too crowded for a Saturday afternoon! My daughter won 1505 tickets and got a beautiful little pink notebook.

Ly
Review №31

This face explains why I put myself through the mob. Parents are worse than the kids pushing and shoving but I take my grandkids there

Ca
Review №32

My daughters ask me to come here weekly and love the lively fun staff

Fu
Review №33

I want to see these Anima Tronics in real life OK cause I never seen them I only have this video see Chuck

Mi
Review №34

This is the best Chuck E. Cheese. Chuck E Is always filled with energy and goes that extra mile. The gentleman who greets you has a great attitude and can do a mean Mickey mouse and a slew of other character impressions. Not too crowded which is a plus. Not safe for hide and seek FYI.

Ma
Review №35

It was mega fun totally reccomd it

Aq
Review №36

Very spacious indoor playing for children. Loved that toddlers had a separate section to play so the big children werent getting in the way. Our coats were taken to coat rack that was very nice.

Jo
Review №37

The staff could have been more friendlier. The place more cleaner & Most of all alot of the games we were interested in did not even work!!

Da
Review №38

The all you can play for 1hr is the best deal to entertain your kids for a bit! Clean, fun & definitely worth another visit or two. Pizza was very good too!!

Ba
Review №39

Great place to bring little ones where they can run around, play games, and eat pizza. The only downside is the food is ridiculously expensive and the portions are small

Yv
Review №40

A bit disappointing! Changes have been made & definitely not for the better! Staff needs to be better trained to communicate with customers!

Sh
Review №41

This was a great 0pace. very clean, besides the obvious kids who here and there drop a ticket or two. great for all the family.

tr
Review №42

Always a good time for me and the grandkids. The rides the games and the food are all good. Great place to be a kid!!!-!

Da
Review №43

At least 25% of the machines didnt work, everything seemed dirty and gross, and the food is really bad. We were there for a birthday party and they seemed very short and rude to the hosts who were, no doubt, spending good money to host a party there.

Ma
Review №44

Loved it! Kids had a great time. The bathrooms were clean and stocked. We ordered pizza and other finger food. It was a great deal for a family of five on a busy school holiday. All of the games were in working order and there were employees in the game room to assist.

St
Review №45

Not so crowded= excellent time!!

In
Review №46

Very nice place...lots of video games

Ri
Review №47

Good place for kids

Sa
Review №48

My child was lost in this establishment for over 2 hours. I had thought she was abducted but was just in the ball pit

Ja
Review №49

My daughter loves coming here. She always has a blast no matter what. The tickets were not coming out of some machine. I had to tell the staff multiple times, but they helped a lot. I will definitely keep going back.

Ma
Review №50

The service was adequate. They ran out of beverages so started servicing water to the kids during the party. The pizza was bland. But the games were fun.

Ch
Review №51

I really dont like crowded spaces, BUT I LOVE THIS CHUCK E location in Hicksville. Always clean, great food, wonderful service. They always have new machines which the kids love. Great place for moms to get together and chill while the kids can let loose safely. I usually stalk my kids while they play out of fear, but I am totally comfortable here letting my kids have freedom with their friends. The pizza is yummy, party space is amazing and nobody has dance moves like CHUCK E.

Y.
Review №52

Pizza was extremely gross. Frozen large plain dirty, but for 4.99 i never go back

an
Review №53

Great food and service. And games.

Al
Review №54

Great place for kids. There is a taco Bell at this chuck e. Cheese place.Chuck e. Has Great pizza.

An
Review №55

Cheap pizza but great place for kids to have fun.

Na
Review №56

Enjoy having my children have fun

Mi
Review №57

Lots of games...awesome prizes...Wednesday has $15 hour game cards (rather than $21)

An
Review №58

Great place for working class families on a budget trying to have quality time with their children instead of burning a hole in their pocketbooks.

Ev
Review №59

This is my favorite Chuck E. Cheeses in New York. There is a lot of space and the staff is always on point. My kids had a blast. I also love the time on the card over paying per play. I recommend coming during off peak times to take advantage of this new feature.

Fr
Review №60

Nice familiar place.

Er
Review №61

My kids love this location.

Ka
Review №62

Nice place with nice staff but the birthday package is misleading. They dont let you pause the unlimited play for 2hrs during cake and food which makes the unlimited play for 2hrs more like 1.5 hrs. Very disappointing

Ji
Review №63

Clean, friendly, and all the games work.Responsible parents...who monitor their children. GREAT SERVICE.

Wa
Review №64

A spacious location. My kids love this place.

Jo
Review №65

Need more staff training.Manager needs to be trained.Customer spends money at your establishment, treat customers with respect...

Sh
Review №66

The clown game is a rip off. 17sec to get 400 points. Impossible. Other then that not so bad

Ab
Review №67

Its good quick fun for kids nice rides nice arcade

To
Review №68

Nice clean place. Ac was good inside.

Lo
Review №69

My daughters love Chuck E. Cheese. Daniela the partys hostess is excellent. We love her.

Ja
Review №70

First time here. Yes it was crazy. 4 year olds had fun. Food was garbage. Free play was great for my kid at the birthday. I heard they were supposed to check the badge on my arm with my kids and when leaving to make sure you are supposed to have that kid. That didn’t happen no one checked anything. I just walked right out and said bye to a girl blowing up balloons or something. Guess they need to work on training.

Aa
Review №71

Clean and maintained pretty well. they have plenty of new games as well. kids love it so we love it.not as crowded as the ones in Queens.

Ma
Review №72

Friendly staff and kids love the games

jf
Review №73

Great place for kids. Brings back childhood memories. Pizza decent enough.

Ev
Review №74

I dont hate the place, just dont like their service

Fa
Review №75

Manager name bill he is so professional and hard worker I would give them 5 star just because other staff are so nice and respectful as well

Ev
Review №76

Place was great granddaughter had fun kust wish there was more things for kids in wheel chairs. Had trouble reaching some games.

Du
Review №77

My little cousins bestt place and i alos like the place because of salads

Wh
Review №78

First of all, first time going into this place. They stamp your hand for all ur kid and adult. And they match the stamp when you leave. You get a table if you purchase food. It has alot of machine for you to play. They till print out tickets, where then you take it to a ticket machine to count how many ticket you have. They have machine ranging from toddler to big kids.

Na
Review №79

Good fun for little kids, very small place though. Still we spend a very fun hour there

Ra
Review №80

Plenty of options for children! Neat card system. Nice menu and they have adult beverages for hard working parents. Even when its busy with multiple celebrations they managed to support everyone present.

Ma
Review №81

Fun family area...must visit!

Ph
Review №82

Amazing place to have fun. The workers are very pleasant.The manager Bill is a very helpful man with a smile on his face.

An
Review №83

This place was great until I witnessed the shelf of cups collapse behind the register and all of the cups they serve customers for drinks fell on the floor. Instead of throwing the cups in the garbage they restacked them and starting serving them to customers. Smh. Unacceptable. Disgusting.

Ro
Review №84

Great place with a lot of energy from them kids....lol. went in for a gift certificate and was helped immediately. Great staff.

Ji
Review №85

Nice place to take kids to play, clean and the pizza is actually not bad

Ra
Review №86

Good fun place for kids, but limited staff and no proper response when called for assistance.

Ga
Review №87

Much cleaner than the other Chuck E. Cheese locations. Also recently updated kids rides. My kid loves it.

Ma
Review №88

Rain day. Perfect to entertain the kids for a couple hours

He
Review №89

My kids have so much fun . Good service

It
Review №90

Its very fun for kids that like arcade kind of games.

Ch
Review №91

Gotta love Chuck E Cheeses!! Ive been a fan since I was a kid and now I love bringing my son. This location has good parking and is always very clean inside. The food prices are what youd expect from a place like this and while I wouldnt call the pizza good, it is perfect for kids. They actually have a pretty nice salad bar and its kept clean and well stocked. I love that they have so many games that are great for a toddler. My son is 3 and theres a ton of games he can play. Chuck E Cheese shows up every hour or two and does a cute dance with the kids and then give out free tickets. Were big fans of this location!!

Do
Review №92

The kids love this place

Vu
Review №93

Fun play for kids. OK food. Pretty good staffs.

Ab
Review №94

Nice place. I dont like the fact that they dont let you sit unless you order first.

Ch
Review №95

Kids had fun, good pizza also

Fa
Review №96

Nice place, horrible directions. Southern State Pkwy was an easier route from starting point.

Ki
Review №97

Way better when I was a kid

Ok
Review №98

Such a good place for kids, we had enjoyed the games so much! Kids were really happy

im
Review №99

Kids had a wonderful time

Ma
Review №100

It was nice. Connie had a great time. Tracey Maureen had a good time crawling around.

Information
100 Photos
100 Comments
4.1 Rating
  • Address:Delco Plaza, 11-15 Hanover Pl, Hicksville, NY 11801, United States
  • Site:https://locations.chuckecheese.com/us/ny/hicksville/11-15-hanover-place
  • Phone:+1 516-433-8819
Categories
  • Video arcade
  • American restaurant
  • Children's party service
  • Family restaurant
  • Pizza restaurant
  • Children's amusement center
Working hours
  • Monday:11am–8pm
  • Tuesday:11am–8pm
  • Wednesday:11am–8pm
  • Thursday:11am–9pm
  • Friday:11am–9pm
  • Saturday:11am–8pm
  • Sunday:11am–8pm
Highlights
  • Active military discounts:Yes
  • Live performances:Yes
  • Play area:Yes
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
  • Wheelchair-accessible toilet:Yes
Amenities
  • Good for kids:Yes
  • Restaurant:Yes
  • Toilets:Yes
Crowd
  • Family friendly:Yes
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