Nice store. Some of the shelves were empty so I think they were stocking for the Holidays. This store seemed more organized with big signs indicating each area. The cashier was extremely friendly. When I told her I wasn’t a member, she indicated there was a coupon online I could use then patiently waited while I found it.

I love this store. Always has what I need for my craft projects- and usually something else I didnt plan on getting. The associates are very friendly, and they almost always know where something is when Im lost. My go to craft store!

It’s unfortunate but the daytime manager at this location is unwilling to properly wear a mask. I have been to this location twice and discovered every employee, except the manager, properly wearing their masks. What kind of an example is she to employees she manages? Perhaps Michaels should consider another employee for manager?

Prices were higher than normal due to holiday season

Fine selection, helpful staff. Always have deals going on, so check their site for coupons.

My oldest daughters exact words were extremely good

FELT LIKE I WALKED INTO ART HEAVEN

Its easy way to see things that you might be trying to find.

Their pick up service was excellent!

I order online and pick it up in the store and Its always been a good experience.

Loved the inventory selection, however was very disappointed with the lack of people named Michael working here. Great art supply store though!

Need to get more of their higher end Christmas trees up so you can see them before buying

There was not help at the sales floor.Also the day was to windy and a wood board that says Christmas hit my wifes head, anyone at the staffing crew walk into us to help.

I love Michaels. This is one of the smaller locations in grand rapids.

I enjoy this store. I find nice items often.

Awesome deals and they had everything I needed.

Found lots of crafts to do for this Halloween season and very affordable

Very organized and clean and good offers

Wide range of products with reasonable pricing and quite accessible from my home. My wife loves this place, got our Christmas tree from here for 49 during black Friday deal !! #letsguide

You can find just about any craft supplies you need here. Theres almost always a coupon available on the app, so you pretty much never need to pay full price.

My kids love crafts so Michaels is our go to. The store has a wide range of craft items. My previous shopping experience was online pickup. The employees were very friendly and knowledgeable about the pickup process. I was able to get in and out rather quickly.

I have spent many hours in this store and the staff has always been fantastic.

Great selection. Clean store. Look for coupons online!

Great place to buy most specialty crafts.

Always clean and lines arent too busy.

Im giving 3 stars and I think being pretty generous. I placed an online order of 4 or 5 items I wanted my husband to pick up because this location is near his work. He hadnt received the email yet but he went in and asked about it. The slightly negative review isnt because it wasnt ready yet. I understand that its around the holidays and they are busy. This review is in regards to the customer service. They more or less told him they were busy, he could go wait in his car for the email? I then called and was told the same thing. I pointed out that he was there now so could she at least look into it and see if someone was possibly working on the order or if I should have him just grab what I needed cause you know he was physically in the store now. She seemed very put out by my request but did check on it and yeah he would have basically been waiting for a couple hours. If they had checked on it right away when he inquired about the order this review would have been very different. He also mentioned the store was very disorganized compared to the other location we go to more frequently. I get it, the holidays are a stressful time to be in retail but its still kind of your job to be helpful to customers? Just a thought. Im very disappointed and would probably not return to this location.

Curbside pickup is cool, but ordering using mobile phone is not intuitive.

I went in for clearance yarn, picked out a bunch, and what was in the baskets of the clearance yarn when I get to the register wound up only to be 2 out of all that I picked out.I think they need to do some reorganizing during the day. Thats what we did at a different craft store I worked at. We did that a couple of times a day, and even when we were really busy.

28th St Grand Rapids. Helpful knowledgeable staff. Store is well organized and well stocked. Great rewards program and coupons. Good for seasonal decorations, beaucoup craft items and in my case - beads for a make up brush holder - better quality and much cheaper than most online stores for larger quality.

Friendly helpful service!

They always have what Im looking for ans coupons on deck.

Quick pick up for an online order.

Its like most Micheals. They have a wide assortment of art and crafting supplies, they do custom framing, and they have a small home decor section that always has fun seasonal stuff. They are well stocked and clean. All my interactions with the staff have been pleasant.

A lot of ideas. If you dont or do have a hobby already.

Fav place to grab canvas and slap dat paint on it. Super affordable.

Everything paint was on sale! If you are looking for fair prices, its the place

Great grocery store find when we were on the road and looking for something to eat besides the usual roadside faire! The staff was helpful and even heated up our food for us. Delicious!

First experience here, and the prices were decent. However, I think Ill stick with the company that I usually go to, which shall remain nameless out of courtesy. There I know I can go straight to the counter in the middle of the store and it help picking a frame getting a mat cut and putting it together before I leave the store. Here I ended up picking a frame that was the exact size of my picture since they didnt have any pre-cut mats that size. Small potatoes in the grand scheme of things but its an in store experience thing.

How does a craft store not have origami paper? Their paper craft section has nothing but scrap book stuff. They only had 2 scrap book paper packages that were square that could be used for origami. One on white and one small size in glitter rough paper. Even if you drop origami at least try to stock stuff used for it and scrap booking. A lot of scrap book albums are square so why they dont carry a bigger variety Ive no idea. I would rather buy stuff here than hobby lobby but their variety is becoming sad.

Great family outing location. Fun staff with dangerous ideas! :)

The store itself appears to be quite old and small. I was able to find a few of the things I was looking for, but I had to stop at a different craft store for the rest. Lots of open space, but not many products.

Went in to buy a pack of just envelopes. None to be found. Very disappointing.

Good products and good prices with great services

Offers hard to find fine art supplies as well as all the necessary items for any craft or home decor project. Service was prompt and friendly. Staff were kind and very helpful.

I love going to this Michaels location. I feel they have more items in stock than the location by my home. Maybe its just my imagination! The store is always well organized and clean. All of the staff is always friendly and willing to go above and beyond to make sure you leave happy. Yesterday, while there, they were doing a free crafting class in the front of the store. I did not partake, but it looked like fun! The associate, who cashed me out said the would be doing them all week.

Went to get items to make Christmas cards !

Helpful staff every time I visit for my random needs!

A great place to get craft supplies of all kinds

I love this store! Sometimes it can be challenging to find someone to help on the floor, but all other services are good!

First time here and I was blown away with the care and commitment of the workers. They all went above and beyond to help me. Really impressed when the cashier actually looked out for me regarding deals I was unaware of when I checked out! Thanks Katie

If you dont have a hobby come to Michaels and find it. The people who work here have great ideas and even the customers will help you!

Needed a frame for the folded flag which was given to my mother in law. Found a beautiful frame which also had room for the gun casings (from the 21 gun salute) and a couple pictures or mementos. Got a 40%off coupon which brought the price from $75 down to $47. And the salesperson in framing was so helpful and kind. Thank you for easing a difficult job.

Love this store. Excellent sales. Friendly employees.

Helpful staff but did not have what I needed

Good craft supplies but checking out is slow.

Always a good selection of hobby items. Fair pricing.

Could not get in. They said go on line & they would bring it out. Only needed roll of wire....but unable to get on their site. Wont go back !!! We were 100 miles away from home !!! No Michaels in our area. Very disappointing !!!

Great sales and coupons! Found everything I wanted and more.

I used to love the variety and the ideas here, but after an online order gone bad I may be done. I had to follow up twice with a shipment that came broken only to have the woman on the phone aploligise for no one replying to my question about a refund for 5 days because they are experiencing high volumes of calls. I got my refund quickly, yes, but the quality of the product shipped was pretty bad compared to the other frames Ive gotten there in the past.

Always a great place for DIY stuff,especially when they are on sale you can find things very cheap and a lot of collection too.And good thing i bought a clay soap bar like more than a month before and when i realized i have one big bar that wasnt opened yet so i wanted to return it and i was kind of not sure they are going to accept the return or not as 30days is the time period for returns most of the stores but guess what very simple process they pulled my account and checked the purchase and the product is sealed as it is and they refund the money back...

Quick and easy

Excellent curbside pickup service

Always have great craft supplies and coupons for incredible deals. I take my kids here for craft camp and they absolutely love it. We pick out craft supplies and the staff always have great ideas and are super helpful.

I just couldnt find a hard to find item there. Sometimes, an old version works better than the new versions.

Better stocked than most Michaels in the area but I wish their paper crafting section had more variety

Well organized, good space for card to fit in the aisles

No one on the floor to answer questions and tons of empty endcaps and Midway displays. Must be a weird transition between seasons

Wife likes the crafty stuff, & the coupons.

They have a wide selection of craft items. If youre into baking, jewelry making, scrapbooking, or wood crafting, this is a great source for your supplies. There are other craft sources in town, so its not my first choice, but they often have items that other stores are out of.

I always come in with an idea and leave getting exactly what I was looking for! The staff is always friendly and doesnt mind helping me find things! Thanks for your great customer service!

A crafters dream store...and I love the coupons!

Love micheals I run an art business and I get 30% of my art supplies there

This is a nice sized Michaels. Was well kept and staff was friendly. Sign up for their rewards and you can get pretty much everything at a discount.

Love this store!Always clean and the staff is friendly and helpful.Lots of variety for crafting supplies, or if you want to avoid having the fun of making something on your own, you can find lots of cute things to buy :)I always have a good time walking through the store. Lots of fun ideas.They have such a great variety, from craft supplies to picture frames. They offer classes, have a new option where you can order online and pop in to pick up your buy if youre in a hurry, and so much more.If youre a crafter you probably already know about this wonderful store, if youre not, get in there and check it out. More than likely youll find something you didnt even know you wanted!

My favorite place to go get inspired and satisfy my creative side !

Always find good sales thetr

Lots of new products, good sales, store clean and organized

It was a clean and well-stocked store. I would say that their flowers and some decorations were over priced compared to Hobby Lobby.

This a good Micheals to go to. They have a great selection, and awesome clearance. The clearance section is really spread around, but the main clearance section is in the middle of the store behind paper crafting. I mainly purchase paint and canvases here, because I get such a great deal with coupons.

Love the variety of stuff! Crafters dream.

Always prefer Michaels. Great products and friendly staff!

They had a better selection of cross stitching materials than Joanns. Nice staff.

Everyone was very helpful but we had to wait in line forever to check out. Nothing new there!

They had everything we were looking for. A bit difficult to find, but got it done.

Crafting supplies arranged logically.

They almost always have what Im looking for! They even have things there I never knew I needed (until I saw it)!

It is a neat place to be and theyre running sales all the time but, if it is not on sale it is EXPENSIVE. I personally went there to get some drawing supplies and some of their high end stuff was 3× the price of the same exact stuff on Amazon.

Got some REALLY GOOD deals

Their pen selection is best in the GR area . If your like 05 Micron Sepia, dont go SundayTheyre always out that day

Good decorations and crafts for a good price

I love going to Michaels! People are Pleasant willing to help you find whatever you need to.

Great place for custom framing... they always do a great job! Watch for the 70% off sales for custom framing, then cash in!

Love Michaels - always a good sale and friendly service and fast.

I love the supplies they have along with the magazines to help you bring out your creative genius

Good selection of crafts, definitely worth visiting..

Every time I call to ask about their end of season grab bag/boxes its like they want to keep it a secret and not want to even want to answer questions so the customer can know more about how the process works.

Nice store, lots of holiday shoppers, and they were keeping up with them very well.I was looking for an item you didnt carry. A beaver, no jewelry or small animal statues, nor hey chains. Lol, I sure did find a lot of other things though.

Nice stuff for artists.

Awesome selection of hobby needs. And I love the price of the hobby shirts. Cant find them at a better price and selection.

Nice store and pretty clean. Love looking at their discount items. Make sure you have a coupon and dont waste your money. There is always a coupon online!