Customer service was great, we purchased tickets to an event for our daughter and realized the week of the event we didnt have the tickets. Our daughter was stranded in Seattle, it crushed her that she may not make it back to TX for the event but also that we didnt have the tickets. I emailed Creation Entertainments customer service email and had the tickets the next day. Our daughter was able to catch a last minute flight back and was able to attend the event. Thank you for the excellent customer service!