Went into the store to pick up something I bought online. I pressed the button for help about a dozen times. Was standing there for like 20 minutes. The cashier finally came over and asked if I was waiting for something. They then helped me get the stuff I had bought. They mentioned that I shouldve gotten in the line, but in the past when I have gotten in the line I was told that they couldnt help me there and that I had to press the button. My suggestion is to curbside or just buy inside. I do not recommend in store pickup!

It had the materials/product I need to complete a Veteran project to honor my brother who is Congressional Medal of honor recipient and myself who is a 20+ year Veteran

Great selection of art supplies and crafting supplies. They have coupons 99.9% of the time. I can always find what I need.

Customer service is really poor here. The girl in the frames department is very unfriendly, giving customers dirty looks and running to hide in a different aisle when anyone to attempts to raise a hand/finger and ask a question. Hobby Lobby also poor customer service, but not quite as unwelcoming as this Michaels. Selection is smaller than Hobby Lobby (with the exception of Halloween items, as the latter does not carry many Halloween items) and prices are similar or higher. I was looking for a frame for a college degree, and I thought the $10-$20 range at HL was high, but Michaels had a smaller selection of degree frames (there were two items to choose from) and they were both over $30. Bathroom was reasonably clean, and the selection of fake flowers is good.

Purchased the most amazing red metal cart with wheels for my daughters makeup and hair supplies. Such a deal! Michaels everyday low price of $30 was better than I could find anywhere else. I attached a power strip to the side of the bottom shelf now she can plug her flat iron in and leave it on the metal cart while she does her hair in the morning instead of setting it on the floor. Ahhh kids. The cart is amazing I plan to go back and purchase 3 more for around the house. Perfect for cleaning supplies, laundry room, and of course my craft room. The carts a really sturdy and has a ton of space. Love it. Thanks Michaels!

Lots of craft & art stuff. But missing parchment paper we wanted for a Certificate... Sadly.

Fast and friendly service, great selection of certificate and degree frames

Great holiday and everyday items. Helpful staff!

Arrived around 9:30a and was told no framing people would be there until after 11 at the earliest. Would have been great to know that they cant do framing during all normal store hours before driving all the way to the store.

Clean store, friendly staff. A little under stocked but all in all it a great store

Love this store but spend way to much $$$

Great place to get the essentials for crafts, decorations, etc. Clean store and very friendly workers, highly recommend this store.

The workers are always very polite and upbeat here!

Has a wide variety of items and each Michaels had differed based on location and demographics . Great sales and clearance bonuses.

I like the store but they were really low and a lot of craft items that i needed for the holiday.

Another place I like to wander in and see what I dont need to buy but end up with anyway

Grrat assortment of art/hobby supplies.

I love this place.. Everyone is always helpful and friendly and Ive been going there for 5 years or more ..Highly Recommend making a Visit

Very helpful and friendly staff. Great selections for crafting. What is great about the staff is that if they dont have what you need they suggest where you might obtain it. Now that is confidence. Im going back.

Everyone there is always so helpful and friendly. They always have time to stop and answer any questions you have.

I will always opt to purchase crafting and cake supplies from Michaels as they do not discriminate against anybody. I vote with my wallet. Having said that, they have a great selection of Wilton supplies and an amazing array of jars, beads, and baskets. Seasonal crafting and gift supplies are very well stocked. Highly recommend.

Only complaint is that they never have enough cashiers.

I always love going shopping at Michaels. This store was really good too but need more help on the floor to find stuff. I needed more stuff but ran out of time. My friend picked up the remainder at Hobby Lobby. I will be shopping again but when I have more than an hour to shop.

I had issues ordering online several times. The manager here, Lauren, helped me get the items I needed at the online only price. Saved my business a lot of frustration.

So beautifully organized and dog friendly too. Love the selection of craft punches. They even have blank dog shirts so you can make your own.

Love this store. The company doesn’t send many 60% off coupons but you can always find a 40% off coupon online. I was helped by Demetrius and he is so knowledgeable about the whole store. The store isn’t cluttered and everything is easy to find. They have a great clearance section.

Had a lot of stuff and great hours thru this COVID-19 situation!

They almost always have what I need

Love crafting. Download Michaels app for coupons you can use every time you visit. Always great sales.

Love this store for its exquisite decorations as well as the seasonal stuff plus you can find just about everything they carry and then some more online, plus u can find good promo codes and save more & get cash back on most things!

Crafty crafting store. Only store that can match Micheals is hobby lobby!

I Go To This Particular Michaels 2-3 Times A Week And I Absolutely Recommend It

Okay, so what craft store doesnt have a fabric section? Seriously, no fabric at all. Which is what I went there for. The store is small and the aisles are tiny. They are lacking in jewelry supplies big time. I mean it is sad. The paper crafting section is very small. The floral department is larger than anything else. But it was still lacking. They had a lot of Halloween stuff and just put out some Christmas items which was nice but it wasnt on sale. Overall I was hugely disappointed in this Michaels. My former Michaels was massive and had everything. I guess, I was just spoiled by that.

Great service in the framing department. Very helpful! Lauren was her name.

Air Conditioner is broken and it feels very hot inside the store.

Quick service, clean, everyone was safe and respectful

Hard to beat a place like this. It makes you want to be so creative

Craft and decoration wonderland! So many great sales and valuable coupons offered. Always catch the ribbon sales before Christmas, and Christmas light sales too! Very friendly and helpful staff also!

Could carry more needlework supplies.

The need more staff to help you find things

I totally love going to tje store just to look around...i did get a pumpkin to carve. The service was awesome. Those ladies and gents are knowledgeable about their products.

Always great things to find and an essay return policy if something doesnt work correctly!

I love the products, selection and sale prices. The fact that as many as 12 people were in line at once and only one cashier open is frustrating. Not until I got up there, after waiting in line for 5 customers in front of me, did they have a second cashier come up because I asked them to.

Michaels has a bit of everything for the sewer or crafter. Their employees are very knowledgeable and helpful.

They have a lot of craft stuff to chose from in there store at pretty decent prices with the coupons from their app. Only reason I dont give them 5 stars is that they dont have much if anything for sewing or quilting. Also the checkout lines are always long. The other day I was the 11th person in line. By the time I was helped there were 6 more people behind me, and the cashiers did not seem to be in any hurry which was frustrating. Maybe it takes so long to check out because of the holidays, but everytime Ive gone when there wasnt a holiday, theyre still pretty busy.

Only because their yarn was so low. Seems they cant keep a good level of stock.

Love Michaels, always have. But this location did take away the option from me to buy my plastic canvases here. If I want them I have to go online now making them much more expensive.

Great selection of craft items. The store is clean and well organized. Excellent after holiday sale items. Offers many coupons and discounts. Store is in a convenient, easy location. Plenty of parking.

Such a variety of items to choose from! Slightly over priced though!

Alot of options for stuff, this one is better supplied for artists than some other Michaels, must be because of university vinsity with art classes and sororities doing crafts.

There was so much extra holiday merchandise stuffed in with all the regular products that the place felt like a chaotic mess. It was hard to find things. I cannot comment on how the store is sitting regular season.

I havent been in Michaels in years. What a surprise and boost to creativity. One idea leads to another.

Very good wide selection of many things besides craft or hobby items. The atmosphere is very casual & customer friendly. Very good prices even though they have little competition

Its ok..

I went to get cake stuff to decorate Christmas cake. Disappointed, didnt have much. What they did have was overpr on the whole. Managed to get a few bits cheaper in their sale.

Nice selection but very high price, you want to hit the sales for the crafts and arts. Good location and I enjoyed the service.

Very nice cashier who was very helpful

Excellent customer service. I live in Ocala and the store in Ocala didnt have enough of what I was looking for, so I called the Gainesville store and they had it ready by the time I went to pick it up

Comprehensive craft store, but under-staffed. The staff thats there is friendly and knowledgeable, there just doesnt seem to be enough.

Good for alot of crafts but couldnt find the one I needed which was a pain

Great products, nice people, and reasonable prices. Love Michaels.

We love Michaels... we nick named it the forbidden store!!!lol because we go crazy in there!!!! Love love love this place!!!!

They had almost anything you need.

People are so nice. And I can bring my dog

Its got a little of everything. Theyll order what theyre out of.

Placed online order which was processed correctly , however the online order pickup area is located at the custom frame counter. There were 2 employees working the counter however I had to wait 10 minutes for the customers to finish picking out elaborate custom framing orders. I feel like the employees could have acknowledge d my presence atleast during my wait. Surely while their customers decided what color mats and frames and glass, they could have separated themselves from their customer for 1 moment and retrieved my order that was literally 2 footsteps behind them. My order was already paid for. This seems to be a training opportunity! Bad online order pick up experience at Michaels!

Great service, always find what I need.

I regularly shop elsewhere. My son gave me a Michaels gift card for Christmas. I am still trying to spend the money on it. The employees have difficulty each of the 3 times I have been in attempting to get the card to work. Always ready to show me what I am doing wrong. I still have money left on the card after todays trip because it is extremely difficult for me to find what I am searching for. Today I wanted emerald green deco mesh to make a wreath. The only size I. Stock was 6 inch. I never make tiny decorations, so it was useless. I will have to go back again to finish spending this same gift card. There are tiny choices for each craft but if you are looking for something in particular use you regular store.

Great service, prices and products

Usually never busy, and friendly employees. Highly recommend but call first as sometimes they dont have items in stock.

Great prices and sales! Found an item my husband was looking for using in a project at church. Also picked up a large batch of canvases on sale for a great price. Of course he had to get new brushes too. Cashier set him up with a Michaels card and he was bery happy!

They have the best crafts

Uhm, cashier was extremely rude. Didnt talk. And had some paper on their chest that said not a boy . I feel like I understand your sexual orientation but thats inaproproriate for the work place.

Well stocked, helpful staff

Favorite place to go when I need anything to sketch or paint with. The staff is attentive and upbeat. I am able to navigate through the isle easily.

Convenient craft supplies store, extremely friendly and helpful staff! Definitely recommend availing online coupons, got some great deals here.

Extremely well stocked. Pretty much anything you might need.

Reasonably priced arts and crafts items.

So Ive been coming to this Michaels for years. And i always have a warm experience, but recently a newer cashier named Nautica has been nothing shy of excellent. Not only is her customer service amazing, she always has a smile and a welcoming attitude. I will continue to shop here for all of my craft needs!

They dont really have fabric for sale

The staff is very rude. Especially one of the girls who are in the back at the pick up station. I went in for a pick up and was holding the order in my hand and she asked for my name. I said it and she said “are you sure? I don’t see any Latin names here” first of all yes I am latina but the last name is not. Then I just handed her the paper without saying a word and she found it. She’s miserable and it shows.

Great craft store!

It was very clean. Staff was nice. Didnt find everything I was looking for. But still picked up things

Love this store. I go here sometimes when Im bored just to look around and always leave with something awesome.

Great sales.

For me it was a typical Michaels experience where you have no clue where the art supplies are and you look at the price tag so you can’t tell if the 30 x 40 canvas is the 49 or the $75 it just goes on and on in that place people are walking around going have you seen this have you seen that. I just don’t understand why they don’t improve the usability of the store with more signage and direction and the price tags I have to do it online I just can’t take it in there.

Was told that my family and I could not enter without masks on. Even though I have been in several other stores without masks on.

I brought my ladies here from work. They seem to enjoy shoppin for their own art and craft items

Had Art supplies t pick up for the wife. What a Great place to shop. Also picked up 3 T shirts for $10.00in ,and spent $30.00 on art supplies.

Michaels does not always have a wide enough selection of products. They are adding more decorative items, and have lessless supplies.

Keeps my wife happy. So Im happy.

Great crafts store for Gville. Kind of expensive.

Nice sales

This Michaels is clean and the staff was friendly.

Good sale prices. Ordered on-line and picked it up in store.

Staff was very helpful and friendly. The selection of items is a tad bit limited though.

The prices are ok and the amount of stuff they have is amazing. There was a man that was standing around me and was following me around

Friendly staff!

Pretty decent stock for the location size. Staff is always quite friendly and ready to be helpful. I usually research everything myself before going to buy something there, so Im not sure how knowledgeable they are, but they seem to do a good job helping folks. Theres always a coupon it seems, so you can get a pretty good deal in addition to all the weekly sales.

I love this store.