MOST HORRIBLE AND RUDE PEOPLE you can ever meet in your life. I paid for 6 classes and 3 times, the class was cancelled without any notification. Every time i had to drive 40 minutes to the place to know it was cancelled. People who work there treat you the worst. They do not pick your calls and do not respond. I want the money for 2 classes refunded. If otherwise, i will see what are my options. We chose this place because other schools waiting time was long but this place is just waste of money. Paying for swim classes only made me feel bad and lose money.

I knew man who owned this place way back in the 60s Steve. Rather. He sold it to smoc last year. I went there in March. I dont think Anything been done to refurbish or clean or paint since the 60s. Carpet filthy going up to reception and in front of desk ..dirty areas abound. No windows in classroom which was like two miles away..outside all rusted corrugated tin..leaking when raining. Dont see a lot of academics going on ..CLD do more way more w 3yr old class. SMOC wont upgrade it much if at all. U can do a lot better even if their tuition is 0n the lower side. Not worth it for.that. Not at all. Vouchers go to much better places also. Also apparently there is an unlocked door somewhere where anyone CLD just walk in the place ....read my thoughts on that.

My sons participated in the summer program and loved the experience. My oldest is very interested in being a CIT there and when I called to follow up with the person in charge of that area, Debbie hung up on me twice. No explanation offering to figure out who to talk to. Just hung up. Very rude and unnecessary. If the positions are full at least let me know that.

My son has had 6 lessons, and we have had to change our schedule 3 times. Two of those times were due to scheduling issues on their end (teacher changed schedule, last minute cancellation of a class before we even started). When I brought my sons to pool for a lesson they conveniently told me the facility is closed. Would it be better if anyone have told me?? Since then postpone lessons twice and no one has shown up. I called the main office twice and after demanding money back, was scheduled make up for missed 2 lessons in one day. At our second visit the instructor wasn’t here and nobody knew what was going on or who the instructor was supposed to be. What horrible service. How can you let people schedule lessons and have no accountability when the instructor doesnt show? I chose this place because it was convenient and offered the hours I need. But I feel like my sons isnt learning anything anymore, and we cant even get a teacher to show. Ridiculous!This place needs major administrative help. Ive had so many issues - class canceling without notice, Manager telling me different things regarding scheduling for a private lesson, teacher changing schedule and no longer being available for our lesson (and again, not being notified). Whenever I call them, I get the runaround. The instructors were friendly, but disorganized.

I live in Boston and went there for the first time 01/16/19 to play a friendly soccer game with friends.When the game was over. I went and used the bathroom to get dressed. The cleaning staff was so rude, banging on the door for me to get out. Very unpleasant and rude!

Worst customer Service.....I signed my son up for Swim lessons. He was sick and missed a day so i called the morning of to let them know he would not be in the class that morning and i was told he could have a one make up class for free. When i called to schedule the make up class the assistant director was rude and did not want to honor the free class claiming that was never said to me and if it was the person was wrong.Be very careful with the swim department. They do not honor their prices, coupons and promises.

I joined in january when i was pregnant because i wanted to use the pool. went once, there were chunks of hair and various other items floating around, and when i got out my legs were itching so bad i scratched them until they started bleeding. i never used the machines, but the place is dark, and appears dirty. im glad im paying $57 a month for my one visit. talk about a charitable donation.

Nice

Very good!!

Excellent swim instruction

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