The gym is clean and everyone here is super nice!

$$$$ They might say not for profit but they charge a ridiculous amount of money. Family membership prices are very high. The pool is very small. No diving, no deep end. They close it whenever it gets cloudy. The kids area is very limited. Sign in and out (for the kids area) is a pain. Go to the YMCA south of here. The rates are so high they hide them on the web site. Go look for yourself! You have to fill out forms and give them personal information before they show you their rates.

If I could give this YMCA a zero I would. Do not give YMCA your credit card. You’ll never be able to get out of their billing system. This morning Amanda was extremely rude to me while I was checking on why I keep getting billed $40 for membership I never used, I had had to go in person to terminate several months ago and I’m still getting billed! She ranted and raved that I should have known what I was doing when I signed up for membership. I was astonished to be lectured while I’m checking on why I keep getting billed to my credit card. Poor customer service skills at this YMCA, will never do business at YMCA again.

Ive been a member for quite some time love the Y

YMCA is the best around, my family and I LOVE it. Is always clean and their staff is supportive and friendly. The equipment is always clean and running. The environment is great for families and they have a wide variety of classes. Yoga on Saturdays with Natalie and Total Body Conditioning on Thursdays with Sara are my favorites. They only thing I would change is the opening time, they open at 6:00 am and is hard to make a routine before work, I wish they opened at 5:00 AM, but that is difficult as not too many people show up that early.

This is the ABSOLUTE BEST ever gym! Their staff and trainers are a picture of no hard selling, enthusiasm, and professionalism.The gym and its equipment are so PRISTINE that we thought they opened recently! The owner certainly is highly passionate about fitness. It is THE PLACE you should go, if you wish to quickly get in shape!!!

Since joining the facility two months ago, the membership has more than lived up to my expectations and needs. I appreciate the friendliness and professionalism of the staff, as well as the state of the art venue. Please support this YMCA and tell your friends and family. It has proven to be a great experience for myself, my wife, and for children. And special thanks to Trish and Amara. Thank you Northwest Valley family YMCA!

They have a very good youth program for basketball. All ages.

I had contacted them mid April to possibly reserve the pool for a function. They had taken my contact info as well as details for the event; such as, date and time, number of people attending and age of people attending. Then I got the if you dont hear anything by X date, call back.After numerous calls, speaking to a number of managers, and a total of 3 requested officially inputted I heard nothing for 2 weeks. Then when I called back today I was informed by the supervisor that pool reservations were not available. After a month of calling, leaving messages, and well get back to yous I get told they dont offer that service.The way it was handled was super unprofessional. The supervisor would not even talk to me directly but only relay information through the super polite woman that answered the phone at the front desk.

So bought a membership for me my wife and family. Hardly used it as they over charge for any kind if activity for the kids. Pool hardly open in the summer. Have of the treadmills are broken. So decided to cancel my subscription and was told theres a 30 day cancellation policy. However when I signed up with the director right there he told me there is no 30day policy. So he lied to me. Now I have to pay for another month that I wont use. My suggestion is to stay away from here and find somewhere better.

I began going to this gym about 2 months ago and I really am loving it!  The gym is very nice, comfortable, & clean. The trainers I’ve worked with are extremely nice, helpful,  and they explain every move very thoroughly. It’s a lot of fun and keep you moving.

Well this is the first and last time we schedule and hold a party/event. We paid in advance for 3 hours and found out the day of/today as we set up that the a/c is not working. Multiple pregnant women and elderly folks in a hot room is definitely what we want! I feel bad for my wife and her guests Im the one that encouraged her to hold her Baby shower there this is unbelievable and breaks my heart that I did that to her if I would have known something lime this was going to take place I would have rescheduled or just held the event somewhere else! Waste of money is what it feels like because we could have done it at a park outside for free in a cabana especially for how hot it was inside at least it would have been less muggy outside. Thanks for my first impression it will be the last time we hold any event there.

Chlorine levels in the pool are off the charts. My family swam for a few hours, over a week later our skin and hair is extremely dried out, a garment worn in the pool is totally bleached. Never had this happen before and over the years visiting Surprise, Peoria and this YMCA. Something is up with the water.

This is frustrating, I love everything about this gym except the mornings when the gym is to open at 6 and the one kid is ALWAYS late. Not a minute or two, 10 to 15 minutes. Even over an hour one day. Why is he still working the morning if he can’t be here on time? The girl who works the morning is great! It’s only the guy who makes this 5 star become a 3.

Just started working out here about a month ago. The prices are amazing ($57/MONTH) compared to Mountainside Fitness that charges $100+ a month for all 9 of us. The facility is clean. Some of the machines were I little dusty but not too bad. My only complaint is regarding the staff that take care of the small children. The morning staff are amazing. There are more mature women and one guy. They take care of my twins well. The 4-8pm shift on the other hand are not so great. They are younger maybe college kids or straight out of high school with no experience and bad attitudes. Theres one girl there with thick drawn on eyebrows....I have literally walked back out of the building when she is there. She interrupted me in the middle of my workout to ask me if it was ok to give my son a bottle because he was crying. Like why do you have to ask? I prepared everything for you to take care of my twins. So I only go in the mornings now.

A very upscale Y!

Nice and friendly place to take your family. All the people that work there are great. And everyone goes there are too!!

Unfortunately pool hours are limited to 4:30pm and on every day of the week. Who goes to the pool at 4:30 pm with there children. Membership cancelled.

Great staff very friendly.I love that they remember your name feels welcoming! Just wish they would open the pool at least for feb march and april and heat it like they used to, for water aerobics.I would be also willing to pay extra for water aerobics class ..but im happy for what they offer for now. Also its clean in work out area and 95 percent of the time the restroom is very clean!

Its a great place to work out or just to go swimming or play some indoor basket ball! Family friendly and its never to busy to get in a good workout I attend on a daily basis and never have a problem finding parking or a locker. Clean bathroom and well stocked shower and restrooms always clean.

Amazing gym for any one looking for a place to workout. They have all the tools to get you the results you desire!

Awesome place. After an hour or so you sort of forget your in Arizona. Not used to seeing so much kindness in one place. Then you step out side and its back to... well you know.

Best facility on the west side. Nice pool. Litchfield location has nicer pool, but their locker room are awful. This place is nice all around and never very crowded

Family friendlyI enjoy going and so does my entire family

We like the YMCA in our surrounding neighborhood.

Great place to work out! Plays current music. Plenty of locker space friendly staff and clean pool! It doesnt reek of chlorine! Usually not to busy so theres no wait to work out and plenty of weights.

I just started going daily and I love this location. It is a great size and I have always found a machine I wanted. The staff is extremely friendly and patient.

I was just kicked out of this place by stating how much I loved this country and how I was proud because of my familys tradition of serving in the U.S military and some lady at the front desk named Jacqueline from England kicked me out only because I said how I truly love this country. I cant believe the amount of disrespect I received. Please do not go to a place such as the YMCA which doesnt support our veterans.

I cant afford it. When I saw the initial prices minus the membership fees (which were waived when they opened), I about fell out of my chair. I had reservations about this partnership with the City of El Mirage. Those concerns were not unfounded. How the city council and leadership could possibly think that this was a great deal for the residents of El Mirage when the Y showed them the proposed membership plans is beyond me. How can a single parent with one child afford $56 a month for recreation services? Have you looked around at other for-profit gyms in the area? I can go to a for-profit gym down the road with childcare and classes for under $30/month. How did it get the name Northwest Valley YMCA? This was supposed to be recreation services for the residents of El Mirage.

Ittiy bitty Ballet is a hit. very reasonably priced and wonderful instructors, financial assistance is offered on all programs and membership. This place is a win for the community.

The staff is nice the area is clean and everyone is willing to have a helping hand. This gym is a nice place to socializ and learn new work out from others. The staff are always wanting to know more about the type of person you are and sometimes becoming a close firend.

Reviewed the website for the activities for Seniors. It led me to believe it had water aerobics for seniors and other senior activites. The phone number referenced on the website was evidently to a general call center. I was informed there were NO activities for seniors. I suggest they take this information off their website saying they do as it is very misleading.

Always clean and love the staff

This place is horrible. Their after care program sucks. My kids took care of themselves the entire time. all the teachers did was text and use the phones and watch tv. One teacher told my child that he likes when my kids dont come because my son is annoying. Who does that?!?!When I cancelled my membership I was told I wouldnt have to pay for the next month service because i canceled two weeks in advance LIE! I was charged and was charged a late fee! Horrible horrible business.

Awesome facility with pool, basketball courts, free weights, machines, classrooms, and even a kids place where they can hang out while you get a quick workout in. So much more! Really priced well for what you get. Oh and it doesnt get too busy.

New facility, lots of different machines to work out on, super clean, childrens room, two volleyball/basketball courts. Friendly staff, lots of parking and great park across from facility.

Great place, love the very friendly staff, I found them to be professional and informative about the clients and theyre needs, I would recommend that you make an appointment if your looking for an exceptional Doctor.

Very good YMCA. Pool is small, but ok. Gym is great, and basketball court is always crowded. Friendly staff. Wish they had cubbies holes for your stuff, like the Goodyear Y.

Its good but they dont have a lot of machines to work out and if you whant to play basketball you should take a picture of the schedule because they have a lots of practices there, volleyball games, tournaments and when thats happening you cant be there playing basketball.

Very nice and well organized YMCA. Took myself and a three kids. We all loved it!

Really like it here the gym is pretty good overall but one thing is to have background checks cuz I ran into some pedo at the place

They are ALL about the money. Ridiculously high rates, wouldnt let me include my 18 year old son in the membership without MORE money. Then charge extra for programs for my kids. And THEN charge more fees when I didnt have enough money in my acct to pay once and was a week late. Wont cancel without an in person visit (no phone cancellations) and then charge for ANOTHER month if you dont give 30 days notice. I have spent over $300 since joining and have only gone twice. Absolutely ridiculous, a hassle to cancel, and just exorbitant fees!

Nice staff and when I go not alot of ppl so you dont feel insecure

Small and limited equipment but Im able to get a good workout in.

Im here three to five times a week for my morning workout, along with an evening or two for my daughters sports activities. Nice facility, nice staff.

Great place. Super modern and family friendly

Needs to be bigger and more equipment that works

Great facility to work out or take classes. Friendly staff!

Very friendly staff and super clean.

Staff on point & facility looks flawless

Friendly people great place to work out.

No crowds great staff nice facility.

I like this place because it has what me and my family needs

Not crowded

Scheduling mishaps and other bad communication by employees make experience just okay

More equipment.

There no way Im paying $40 a month I dont even go to the YMCA everyday only like once or twice a month or not even a month so I would rather just pay $10 everytime I come to the YMCA

Nice clean facility helpful staff

The area and the vibe from workers was amazing!

Great classes included with membership.

Beautiful new facility with a service oriented staff

Love it here.

Best gym ever!