Let me begin by saying the associate who helped me with my purchase was great & I do appreciate the regular all sales are final no refunds policy. That being said, I am very frustrated that when I realized I didnt get the 25% discount I had on a large purchase I was told there was no way to credit the $$$ back to my card. I did card for 25% off a future purchase, but I cant imagine Im going to make such a large purchase in the near future.

I had the best experience here! Not only is it a good, positive environment, but the associates are amazing! So professional, helpful, and just nice. Made for a great visit!

Lauren was absolutely amazing! She made it an extremely comfortable shopping experience and I will definitely be back! She found perfect lingerie items that fit better than I could have ever imagined! I appreciate their time and patience!! Highly recommend this store!!!!!!!!!

Shopping for things like this can be very intimidating. The staff and atmosphere of the store really help to make shopping here easy and fun. A fantastic place to buy whatever you need for lovers.

Had a great experience yesterday at the Cuyahoga Falls location. Lauren was so helpful and made the visit to the store comfortable for me and my girlfriend who had never been to a place like this. A++ customer service! Will be back soon.

This store is awesome. I felt the staff was very helpful. The manger Christy I think her name was, was extremely helpful and always had a smile on her face.

Wonderful place to shop. The ladies help so much and are very professional. A lovely homey atmosphere.

Lauren was awesome. Ended up buying something I NEVER thought I would be able to wear!!

This is my favorite store. The ladies are always so nice and friendly.

Great place for getting all your lingerie needs

Always friendly and helpful service!

I wont be going back here, at least, not to this location.Ive been in before with my fiancee for toy shopping. We got along very well with one of the store associates; I have been looking for a part time job, actually, and the associate encouraged me to apply because she felt a genuine connection with me, she said, and felt I would do well there.I took her advice and when my fiancee and I returned to visit and drop off the application, this associate was there. Unfortunately, so was her manager, Kimberly.Kimberly seemed very cold and actually was quite rude and unwelcoming. It was uncomfortable and for me, nerve wracking to attempt a conversation with her- even based on her facial expressions, body language and initial tone of voice. She looked over my papers and showed no interest in me as a person or my character or suitability for a sensitive position in the shop. She only asked,So what is it that you do that you cant work full time? You go to school or got kids?When I explained that I enjoy a side business or two, she merely seemed to scowl. No positive acknowledgement or really, any acknowledgement.I would have thought that someone with a successful and independent mindset, lots of business savvy and professional, friendly attitude who comes with an associate recommendation would have been valued, and I was sad to see that I was treated as though I were nothing but an inconvenience and probably as though these 3 minutes were a waste of her time.The store associate then, alone, helped my fiancee and I shop, as we were also there to buy a new toy. When we tried to say goodbye to each of them by name, and to express our gratitude for their time, Kimberly literally glanced at us and talked through the farewell to her employee! She said nothing at all to us, as though we werent there! Never have we been treated so poorly, especially when seeking employment with a company.We used to stop in here when in need of even just new batteries because we enjoyed the experience and the friendly atmosphere. Now we will not be returning at all.I recommend finding other, less commercialized places that are more guest-centric; these other places will probably have more sensible prices and a larger selection anyway.Try Cirillas or The Lions Den, or perhaps order from Amazon....or simply avoid the Cuyahoga Falls store; this is my experience here and my personal recommendation based on this recent experience (January 7, 2017).Happy New Year, everyone.

Hope, Lauren, and Jen are excellent Romance Consultants. Theyre friendly and very knowledgeable of their products. I recommend this Ambiance store for all your adult needs!

The store personnel greet you on the way in...which is a little disconcerting if you are embarrased why you are there....but they only want to help. I simply said i was browsing and they knew i wantes to be left alone. I came back to her minutes later and she was knowledgeable and helpful. She suggested alternatives and told me about specials. Great experience....but very pricey...

The staff is casual about sex their products...sex is natural and you should feel comfortable in a place like this. They made us feel comfortable.

Do not recommend this store read on for my experience.Alright. So Ive been in here a few times. Made a few decent sized purchases and not had any problems with my purchase. I usually reject the help that is offered to do thing on my own. Ive honestly spent a decent amount of money in This store alone. Not sure on exact numbers.However since Ive spent money there my partner and I get coupon emails. We went in this time to use this coupon. So we asked the cashier if she needed to see it which then she replied no. So since she said the coupon would be applied I ran my card for the amount of the purchase. After the fact of returning home and looking over my receipt I had realized that the coupon was not applied which was 23% off of the entire order which is a decent amount.In frustration j called this store to receive no help on refunding me my money. The only responses I got were you can get in store credit or wait for another coupon to come out I dont wish to do either because I plan on never shopping there again.The only reason I am out that money is because the cashier was the one not paying attention and did not apply the coupon which was the only reason I was shopping there in the first place.i do understand mistakes happen but when these mistakes are made there should be methods in place for in doing them. What if she had rung something up twice on someones receipt and they over paid by 100% so now that person is out that money and they will only have the potential of store credit which just keeps the money in the store. Since this is the case it makes no sense as a consumer to shop there. As a business owner it only makes you richer. I understand you cant return items due to the nature of the store. But when a mistake is made such as this something should be done.I do not recommend this store. There is a better place 3 minutes west if you want my opinion. WillMost likely never step foot into an ambiance again.

As someone who is new to these types of stores. I found the staff and display to take away any possible feeling of awkwardness, and actually made me feel comfortable enough to ask question. Will be back many times

Love the girls there and the prices arent too high for high end products!

I recommend to all couple younger and older!!!

Staff was very helpful made an embarrassing situation manageable friendly service

Came in the other day, didnt have the product I was looking for but staff was friendly and not too overbearing when they asked me if I needed assistance.

My girlfriend and I went in together for the first time looking for body paint as soon as we walked in one of the employees came up to us and started talking about my gfs gauges and kept going on and on about her ears blowing out and neck puss it was very noticeable I was upset with this and she wouldnt leave us alone and never asked if we needed help in the store she looked and acted very unprofessional and we just left extremely disappointed