Very friendly environment my daughter loves it! Her instructor works hard training the girls.

My girls love it here

Why do people always have to bring up racism is still a mystery to me. To me, if I immigrate to another country, I want to speak the language, I want to know if they are talking about me (kidding) if you choose to live in a different country other then your native country, you should speak the language. Im from the Netherlands and I made it a priority to speak English. What do you expect, that Americans who are born in this country have to learn your language? So next time I go there, I will have to tell them to speak Dutch? is that make sense. In fact, if you emigrate to the Netherlands, its mandatory to learn the language, and so it should be.Now, customer service, is in my experience very knowledgeable, they are friendly, helpful; and respectful, that some of you have a attitude because you think something is not going your way is a whole different ballgame, and maybe you should back off a little, and think first before you judge. Customer service is a very difficult and demanding job, because you are dealing with people from all walks of life, and they all have a different perspective of what customer service should be in there little world.So far, my daughter loves charter oaks, and so do I, and so do many of my friends, and there kids go to charter oaks as well, I dont hear any complaints from them. The coaches are great, the whole atmosphere is great, there is nothing wrong with customer service, and most importantly, the kids learn a very difficult and challenging sport, but as long they have fun with it, then that is all what matters to me. If you think that charter oaks is that horrible, then go somewhere else, but my guess is that some of you will never be satisfied, and always have something to B.... about.Will.

Great place so far, its Only been my daughters second day. But everyone is professional and very helpful.

Quite frustrated with the receptionist at the front desk who lacks customer service skills. The make-up policy for kids that take Friday classes only permits Sat. Make up. So, if your child is sick or out of town make up is not allowed. My daughter was not able to make any of the classes she missed in tbe last two sessions. I do like the coach but truly wished the owner offered more flexibility. Families typically manage multiple kids who play multiple sports and such rigid policy makes it appear as if it is all about the money.

The customer service sucks because their office management sucks (KIMMY). She is rude and racist. She told me that she is not bilingual and shouldnt have to be because this is America and everyone speaks English. And that these people should learn before they try to communicate at the gym. She always gossiped about parents after they left and used company resources to get her unprofessional point across to everyone in the office. Your job should not be a popularity contest. But then again what should you expect from a hair dresser attempting to run an office.

Hi all! I have twin girls that just turned 3 and I must agree with a previous poster that one of the receptionists (Dilly?) needs major improvement in the customer service arena. Seems like she has ZERO awareness of the programs, requirements, classes etc. There was a lot of dead silence on the line when I asked questions. My girls had a trial class and we decided to just start them fresh at the new start of sessions (Oct 10, 2016), thanks to the advice of teacher Stuart, which had the patience of a saint. I was VERY impressed at the gym and overall activities, which tapped into every relevant area of gymnastics. I know it will be tough for both my husband and I to squeeze in the one to one ratio required for the monkeys, but we will make it work for the girls benefit. I am a school psychologist and my twins were premies and one wears orthotics, while the other one seems like a natural, strong athlete; therefore, gymnastics seems a plus for both of them. I will keep you posted.... I gave 4 stars instead of 5 bc o feel the front office should have more information and enthusiasm.....

Great Coaching and curriculum.

I love this