It was my first time here and we were excited. My son was entered in the mushroom rally race which he had been waiting months for. We get there to register him and they inform us the kids already raced that morning. What?! We were livid. There was def miscommunication between the owner and the people responsible for the race. Either way, as a paying customer I didnt care whose fault it was or how we werent notified about things getting changed, not my problem. We purchased a 65$ ticket months in advance, drove over an hour and showed up for the time we selected which was 1-3pm. They tried to give us some bs answer about how when tickets first went on sale it had not yet been established what was considered a child ticket and what the qualifications were. They basically told us the owner changed it to where you had to be 16+ regardless of height to race and they tried to notify as many ppl as possible. I never got a call or email so somehow I was missed and either way again I dont care. If things were not concrete and understood between owner and the mushroom rally organization then child tickets should not have been available for purchase. To top it off, I actually showed them email correspondence that I had with someone from the mushroom rally site confirming that my son could race because after I got the tickets I was concerned about height and age and didnt want any surprises the day of. All they could say to that was, well it must have changed after these emails. Whatever, also the person delivering this news to a 9 year old could have taken a class in customer service. I realize that the info you had to give makes you the messenger and not necessarily directly responsible and we were the unfortunate souls having to deal w it but he said it so non chalantly I wanted to hit him. Like, you do realize youre crushing a little boys dreams for the day and you couldnt say sorry or offer anything to make the blow better. He said it in a way that made it seem like, ok you have your refund, sorry for the confusion but have a nice day. I know there wasnt anything that could have been said to fix the blow but at least soften it and I dont know, act like you care. Eventually my mother in law was the only one left inside crying asking if anything could be done. They eventually gave us some free merch just to go away. Awful experience, awful customer service and just all around awful on how it was handled.