Just got home from trying to support The Garden and shop local. I found a new toy online a couple of nights ago, however rather than ordering it, I decided to wait until I had a chance to walk a few blocks over and see if I could support my neighborhood shop instead. As usual, the staff downstairs was incredibly helpful and knowledgeable, and even though the toy I wanted was $17 more than it had been online, I figured it was worth it to support my local business (and have it tonight). I went upstairs and found some lube to go with my new toy, and got in line to check out. There was only one group ahead of me (paying all together as one transaction) and they were already in the process of checking out. Twenty minutes later I was still in line. At this point they had finished paying and were now all creating performer cards to insure they would get their performer discounts next time they came in the store. A process that apparently involves filling out small pieces of paper that then get laminated, and could have easily been done off to the side while they continued to help more customers. After about five minutes of waiting while they talked and filled out the cards I found another employee in the store, gave her my products and told her that I would be leaving. That the toy I wanted was less expensive online but I had wanted to support them. However, I had been waiting in line for at least twenty minutes and would be buying my toy online instead. She simply said OK. My entire experience upstairs was customer service at its worst. As a side note, while writing this I decided to look up the price of the lube I was going to buy online, its $12.99 on Amazon vs. $26 something in the store for the same size. I try and support my local businesses, however with these kind of mark-ups and todays poor customer service, even as a long time customer I wont be back. Thank you to the night manager that was downstairs, everyone else could learn a lot from you.